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- Hamptons - Windsor
Hamptons - Windsor
Closes at 6:00pm
52 High Street, SL4 1LS
Hamptons Windsor are an estate agent in Windsor. They mainly list properties in SL4, SL3 and TW19. Over the last 6 months, they've listed 58 properties, with 47 currently on the market. Most of the properties listed have 4 bedrooms. They list properties for sale on Zoopla and Rightmove.
Opening hours
- Monday 8:45am - 6:00pm
- Tuesday 8:45am - 6:00pm
- Wednesday 8:45am - 6:00pm
- Thursday 8:45am - 6:00pm
- Friday 8:45am - 6:00pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Hamptons - Windsor Reviews (101)
Have you used this agent?
77%
7%
1%
1%
14%
All (101)
Seller (21)
Buyer (12)
Landlord (13)
Tenant (29)
General (26)
Anonymous Home Buyer
Jan Mercer was the lovely lady who showed us round our forever home.The team were so helpful and couldn’t do enough to make our transition go as smoothly as possible They were the first phone call to us on exchange and completion We really should of used them before we had committed to another agent We highly recommend them many thanks Jan Jackie and team
Buyer
18th Mar 2025 (6 weeks ago)
C Sosa
Thanks to Jan and Jackie, we found the perfect house that we now call home! Jan was incredibly helpful through the offer process and Jackie ensured we were up-to-date on the purchase process, both answering every first-time buyer question! If you're looking for a reliable, trustworthy, and highly skilled estate agency, look no further. They go above and beyond to make your home-buying journey a success!
Buyer
17th Dec 2024 (19 weeks ago)
P Sadler
Really great experience - both on the selling and buying side. Jan Mercer and team kept us very well informed during the whole process and made sure everything stayed on track. Very happy to recommend.
Seller
17th Dec 2024 (19 weeks ago)
D Leahy
5 star service from Jan at Hamptons Windsor.
When viewing properties with Jan it was always a pleasure, she’s personable, timely and very knowledgeable. Communication was always superb and now thanks to Jan, we have just moved into our new home.
Thanks so much Jan! ????
Buyer
14th Dec 2024 (19 weeks ago)
S Goodison
We had a fabulous experience working with Hamptons Windsor to sell our property. Jan & George and Jackie did a wonderful job of marketing the property then negotiating and progressing the sale. It was not without it's challenges, as is often the case with these things, but they remained proactive, solutions focused and communicative throughout. Thanks to you all.
Seller
20th Nov 2024 (23 weeks ago)
S Fitzgerald
Hamptons of Windsor worked as a team. They were responsive , caring and efficient .
Brilliant communication from the whole team and a first class service given to all parties .
Really grateful for the support .
My advice …. Choose this team !
20th Aug 2024 (8 mo. ago)
T Gunay
Very weird agents. They are sending us new homes everyday, and when we ask to view one of them, no answer
17th Jul 2024 (9 mo. ago)
S Russell
We had an outstanding experience with Hamptons, particularly thanks to George and Jackie. They went above and beyond to ensure our happiness, demonstrating exceptional dedication and professionalism. George's extensive knowledge and Jackie's personable approach made the process smooth and enjoyable. Their commitment to our satisfaction was evident in every interaction. We highly recommend Hamptons, and especially George and Jackie, for anyone seeking top-notch estate agents in the Windsor.
2nd Jul 2024 (9 mo. ago)
Yaz
I have had the pleasure of using Hamptons International for letting services twice, and on both occasions their professionalism and honesty have been commendable. The team at Hamptons particularly the letting team in Windsor has consistently delivered high-quality service that benefits both tenants and landlords.
I want to extend special thanks to Victoria Holt from the letting team whose professionalism and helpful nature made a significant difference in my experience. Victoria's knowledge and dedication to her role were evident throughout the process providing valuable insights and assistance.
One aspect that stood out for me was the team's responsiveness to any concerns or enquiries. Regardless of the issue their prompt and professional manner of addressing it showcased their commitment to client satisfaction.
In conclusion, my interactions with Hamptons International particularly the letting team and Admin team in Windsor branch have been consistently positive. Their professionalism, honesty, and the exceptional service provided by individuals like Victoria Holt make them a reliable choice for anyone seeking letting services. I would not hesitate to recommend them based on my positive experiences.
Landlord
29th Feb 2024 (1 year ago)
S Khatib
I am currently renting through Hamptons and the letting side was great, we got everything in order quickly and it was done, props to Ms Holt for that.
The horror of our tenancy began a week later when we realised our drain wasn’t working.
No one from Hamptons has any definitive answers or information. They decide to play these mind games with you where they send different individuals to “investigate”.
This issue has cost us an abhorrent amount of money and ruined our Christmas. They choose to respond selectively.
I was looking forward to Christmas in our new house and obviously they have already ruined that. Please do not let through Hamptons. Their sells department must be great but go through the rest of the reviews, only the sales bit is great. Their property management has caused us great emotional distress as well as forced us to live in an unliveable flat. If they compensate us for the amount of losses we’ve had and give us a reasonable amount of time to vacate the property, I will at the earliest possible chance. Pathetic service.
The excuse of this being the holiday period could have been used but I have given them fair notice of over 2 weeks prior to the period with several reminders that this period would be approaching and we would need it done prior to it.
To add to my review, someone could have died due to the negligence of the property managers, a heavy chandelier has fallen in the flat below us because of the damage. This could have literally killed someone
Tenant
28th Dec 2023 (1 year ago)
R Maza
Fantastic lettings team. Jocelyn, Sarah and Martine are an all-star team. They have made both the viewing and the process thoroughly enjoyable. We sincerey couldnt have asked for more. Communication was prompt and efficient and the viewing was conducted with such care and good vibes that we were left impressed. Really well done!
4th Dec 2023 (1 year ago)
J Bull
We were fortunate to have an agent friend experienced, but no longer working in the area, who gave a shortlist of three agents they felt we might consider for the sale of our porperty near Windsor. We chose Nick at Hamptons as we felt he had a a depth of experience and a straightforwardness that we felt was genuine. Plus the network and resouces of a large agency.
The sale took a while (unlucky timing to market!) and yet they kept plugging away on social media etc and Nick was available for regular consultation and reviews.
Once the sale was underway we were surprised to find the Office employed a "chaser" in the form of Jackie who was brilliant at her chasing job and as intermediary, and giving updates on the state of play - to a successful conclusion.
Seller
14th Sep 2023 (1 year ago)
R Caddle
Jan Mercer, was fantastic, thoughtful and professional and always with a smile, as I bet it gets boring continually showing a potential buyer a home, she made the process smooth and easy, thank you
14th Jul 2023 (1 year ago)
T Veen
Great result from Sarah and the rentals team. They found a new tenant for our flat immediately. Thank you
Landlord
20th Jun 2023 (1 year ago)
M Bruwer
Disappointing... Got robbed through the vendor that Hamptons assigned to our house to do roof repairs . Hamptons actions are silent and useless, no support, no solution. ( rental property management)
Landlord
3rd Jun 2023 (1 year ago)
S Greenway
Worked with George and the team who were great and helped get our purchase over-the-line!
Buyer
26th Apr 2023 (2 years ago)
D Bosomworth
Hamptons were fantastic throughout the process. Prior to signing with them I was with one of their competitors, but found them hard to deal with. Hamptons were a joy sending well qualified potential buyers and communicating well with us through the process. Their management of the sales progression helped to reduce the stress created by an extremely difficult purchaser. I would recommend them to anyone
Seller
26th Apr 2023 (2 years ago)
G Katyal
I had an excellent experience working with David Harrison from Hampton Estate Agents to purchase my new home. They provided me with clear and detailed information about the property I was about to buy and worked hard to find the best one for me. They were patient and understanding throughout the process, and always made sure I was comfortable with every step. The entire process was completed in a timely and efficient manner, and I am very pleased with their services. I would highly recommend them to anyone looking for a estate agent in Windsor or Sunningdale make sure you choose David Harrison for the home purchase.
David were very responsive and timely in his communication and made sure that I was kept in the loop about any changes or updates. I was very impressed David and Hamptons with their level of expertise, and the level of professionalism that they brought to the table. I am confident that I made the best decision possible when choosing them as my estate agent, and I would highly recommend them to anyone looking for a reliable, knowledgeable, and professional estate agent looking for their dream home.
David thank you for making my family’s dream come true.
Buyer
19th Jan 2023 (2 years ago)
J H
Great experience with Windsor branch. Martine & Maxine both honest & kind.
Had interacted with tens of other agents in Maidenhead & Windsor, having been left outside for 20 minutes in sub-zero, price-war entered and shown around homes full of mould, Hamptons Windsor definitely stood out from the crowd & an honest agent was a tick-box for us.
16th Jan 2023 (2 years ago)
L Giacchetti
An extremely professional, dedicated, kind and friendly agency. Since I live abroad, they have always kept me updated for everything making the sale easy and stress free. I would highly recommend Hamptons to anyone even from abroad. A huge thank you to Harvey, Jackie, Nick, Nuala and Jan that have followed me. What a wonderful team! x
Seller
12th Jan 2023 (2 years ago)
S McGregor
We had a very positive experience buying through Hamptons, from the first viewing right through to the support given to us through the final stages. Would thoroughly recommend.
Buyer
9th Jan 2023 (2 years ago)
K F
Execellent service from Jan at Hamptons - very impressed with her professionalism and care especially as selling a property is so very stressful
Seller
7th Jan 2023 (2 years ago)
S O'Loughlin
I have recently sold my flat through Hamptons, and I have been very happy with their service throughout the process. My first sale fell through at the last moment and they leapt into action to find me another buyer. Their efficiency and professionalism made what was a stressful situation much more manageable. I would definitely use Hamptons again in the future. Many thanks to the Windsor team!
Seller
6th Jan 2023 (2 years ago)
H Esch
Rented a property through Hamptons during which time all the maintenance was never carried out so lived with mould and damp on the kitchen ceiling. Not to mention the broken washing machine and hob.
When the tenancy came to an end they were unhelpful and rude and difficult to get in contact with. Would never recommend.
Tenant
12th Dec 2022 (2 years ago)
A Durrant
My partner recently sold her mother's property in Helena Road, Windsor, and they could not have done more. They kept us well informed and were helpful throughout the whole process. Well done to Jackie and all the team at the Windsor branch!
Seller
6th Dec 2022 (2 years ago)
A Craig
I recently bought a property in Windsor through Hamptons, and can only say great things about them. Harvey was super responsive, helpful and supportive throughout my sale. Even when the sale of my previous property fell through, he showed professionalism and patience...ensuring the communication channels were kept open.
Jackie was also a massive help when it came to the final negotiations and ensuring communication between all parties.
I couldn't recommend them highly enough. A*
Buyer
26th Nov 2022 (2 years ago)
J CoomberSewell
Fantastic company. Kept us totally up to date with the sale of a deceased relatives property. Would highly recommend them, they went above and beyond. Thank you
Seller
3rd Nov 2022 (2 years ago)
F Wessely
Thank you to the whole team at Hamptons for selling our property. Everyone we dealt with was friendly and helpful, often going above and beyond. I would use them again.
Seller
19th Aug 2022 (2 years ago)
S Muhammad
The letting side was perfect; Martine had been nothing but great and helpful and understanding.
Nightmare starts after the tenancy began; virtually zero support from the property manager; had a blocked drain and it took them over 3 days to send a plumber to sort it out.
I did send a detailed e-mail about the inconsistencies with the inventory, but was sent from one department to another.
Finally checked out and same items which were pointed out at the beginning of tenancy being discussed again. They have a habit of asking for same thing 3 or 4 times.
It doesn't seem like you are dealing with a company, rather disconnected and disoriented individuals.
I feel for the landlords, perhaps this is Hamptons modus operandi, dont provide property management services, tenant will move out and they can charge fees from landlords again.
Update: as indicated in the response from owner, I did send an e-mail with my contact details, it has been over 3 months and no contact. I really wish there was a way to remove all stars; as they do not deserve even one.
Tenant
16th Aug 2022 (2 years ago)
L Obando
We recently sold our house with Hamptons and we are very happy with the wonderful service we received throughout the process. Our conveyancing solicitors were awful, but Jackie at Hamptons chased continually to ensure we completed the sale as quickly and efficiently as possible. If it wasn’t for Jackie I think we’d still be waiting on the solicitors now!
Seller
14th Aug 2022 (2 years ago)
M Poole
Just had the misfortune of dealing with Angelica in letting she ends call if she doesn’t like what she hears !!!!! Oh it gets better more to come this company think they can act as they want with a persons deposit well let’s go hampton’s….stay away from lettings with this company
Landlord
11th Aug 2022 (2 years ago)
G Hall
I wouldn’t waste my time working with these people or maybe just this particular branch, especially Andezlika and that team. So inefficient with the process of things, all they want is MONEY. I would go elsewhere… too many great estate agents around.
24th Jun 2022 (2 years ago)
S Addicott
We're very happy with service provided by Hamptons. Hamptons kept us well informed and helped ensure that the sale went through. The communication from the sales agents and the sales progressor was excellent and at all times they were polite and professional. Their help in dealing with the buyer's solicitors was invaluable and greatly aided the process. Recommended.
3rd Jun 2022 (2 years ago)
J Gompertz
WE have recently sold a house and a flat in Eton through Hamptons and have been delighted with the professional and excellent service throughout the process. Jackie from Hamptons managed the sale through exchange and completion. She was outstanding in liaising with our buyer and solicitors and was hugely responsible for it's success. We would unreservedly recommend Hamptons In Windsor
Seller
16th May 2022 (2 years ago)
S p
Outstanding customer service from everyone at Hamptons windsor. We recently rented an apartment through Hamptons and they could not have been more professional. From the moment a lovely member of staff Maxine did the first viewing they made the whole matter very hassle free. Martine had all the paperwork completed promptly and everyone returned my calls immediately . We had one very minor maintenance issue and that was completed with a couple of days. I would highly recommend Hamptons and would like to thank all the staff there for their help.
Tenant
9th Apr 2022 (3 years ago)
J Singh
Dealing with Hamptons was one of the worst experiences I have gone through renting a property.
Their email system did not work at one point, 3 times I sent my tax returns and then they wanted them a 4th time.
The vetting procedure is awful , having connected my bank to their system to check income, it was unable to obtain the info so I was requested to send statements. Sent Accountants details to then be asked for them again.
Was assured several times over probably around 15 phone calls (most from them) and over a dozen emails in a week it was nothing to worry about. Eventually after they asked I prove I had at least £79k of savings and make 12 months worth of payments in a 4 month period I called it a day.
To add insult to injury, their BACs system takes 5 working days to return money, not sure where they bank but most genuine institutions have the money in your account within minutes of making payment.
Vetting is understandable, however I’m sure it was only a matter of days before they requested a copy of my health report from my doctor or blood type.
Tenant
8th Mar 2022 (3 years ago)
S Bristow
Very disappointed with Hamptons, we were told David would ring us regarding a viewing of a property. Despite ringing the office twice, still no communication. Not very professional.
8th Feb 2022 (3 years ago)
A R
I can't recommend Harvey and the rest of the team at Hamptons highly enough. They were on top of all of the paperwork, responded to calls and emails straight away, and were just an overall a pleasure to work with. I would definitely recommend them to anyone looking to buy in the Windsor area.
Buyer
19th Jan 2022 (3 years ago)
N Scheuble
I had such wonderful assistance and service from Martine and the Hamptons Rental Team in the process of me relocating from Overseas to move into my wonderful apartment. The Apartment is exactly as it was advertised and the occupation process was seamless. I would highly recommend Hamptons and Martine.
Tenant
23rd Nov 2021 (3 years ago)
Neil
Rented me a premium apartment, without doing any due diligence, landlord had outstanding debt of with utilities provider for 18 months prior to my tenancy.
Did not provide mailbox key for weeks after taking occupancy, so couldn’t access warning letters.
Utility provider cut off supply was without heating or hot water for 6 weeks during covid as result of their incompetence.
Nearly 3 months since tenancy ended, have received £0 deposit yet despite 98% of the deposit being uncontested. Have gone out of their way to delay, claiming for items not mentioned in check out, send TDS the full amount to adjudicate for only a tiny claim.
Absolute disgrace.
Tenant
28th Sep 2021 (3 years ago)
D H
Great service and communication.
21st Sep 2021 (3 years ago)
A Alt
I bought our first house from Harvey Williams here at Hamptons Windsor. He was most professional, helpful, friendly and attentive and made the property hunting process so much easier from beginning to end - right through to the keys being handed over. I highly recommend Harvey as well as Hamptons Windsor.
Buyer
28th Jun 2021 (3 years ago)
M Cristino
Brilliant service - I would highly recommend this agency!
1st Jun 2021 (3 years ago)
CVJ
Denied a viewing on a property in Windsor regardless of the sellers having not accepted an offer. Reasons provided were illogical. Can only assume it was to assist another buyer on their books. Odd behaviour.
24th Apr 2021 (4 years ago)
G Moseley
Excellent communications from the office staff; I always knew I'd get a swift and helpful response from Victoria or Emilia to any query.
Area for improvement: it would be helpful to have a little more information when starting the rental than merely a quick hand-over of keys. To take just one example: a quick explanation of the little black toggle on the key ring (which opens the gate from the housing block to the shopping centre) would have been most useful!
Tenant
26th Mar 2021 (4 years ago)
F Alves
My experience with Hamptons in being doing amazing! Since the first time I went to the house I felt embraced. All the rent process was super professional and people who work there are helping me to take care of my stuff even without my fisical presence. I am grateful to see how Martine and the rest of the team are engaged and open to help and provide a good service!
Tenant
9th Mar 2021 (4 years ago)
R Diggens
We really enjoyed working with Harvey from Hamptons, he has a very personable, non pushy manner and worked hard to find properties that met our search criteria. He reminded us a lot of our positive experiences with realtors in the US - making the search personal and focused on understanding exactly what we were looking for and proactively bring potential properties to our attention - including those that we overlooked on internet screening... thanks Harvey!
24th Dec 2020 (4 years ago)
C Hooper
Nick, Sebastian Jackie and the team gave us professional and supportive service in the long haul of our house sale. Nick oversaw our sale and provided us with his professional advice and always kept us informed which was so important as we live abroad. We will recommend Hamptons to others.
Seller
11th Dec 2020 (4 years ago)
Anonymous Homeseller
Excellent. I can’t fault the team at Hamptons Windsor. Communication has been great throughout the process despite all the additional complications of COVID.
Seller
1st Oct 2020 (4 years ago)
L Allaway
Maintenance is very good
16th Mar 2020 (5 years ago)
A S
All the staff involved in marketing , leading to the successful letting of our property within short period of time , were extremely helpful, every step of the letting process handled professionally, efficiently without much fuss just like every letting carried out by Hamptons at Windsor for us in the past 4 years.
Aftab Siddiqui
Landlord
6th Dec 2019 (5 years ago)
L Gould
Great service from Seb, Lily, David and all the team at Windsor....they worked tirelessly to get things through and were highly professional, whilst always updating us on status - highly recommend them.
31st Oct 2019 (5 years ago)
V Gradden
We received a brilliant service when selling our house. Nick, David, Lilly and the wider team were professional, helpful, courteous and just plain nice to deal with. They guided us through some highs and lows and ensured we were kept updated throughout. They really did provide a thoughtful service with lots of personal touches. Thanks Team!
Seller
21st Oct 2019 (5 years ago)
R Mashadi
I would Highly recompense this company. They are thorough professional and very freindly.
Special thanks to Martine.. As I was new in UK, they made it so easy for me get a House here.
Thanks..
14th Oct 2019 (5 years ago)
J Hamilton
Sebastian & the team handled the sale of my mothers house very well. We are certainly received good advice & service from the Hamptons Windsor office.
Seller
13th Oct 2019 (5 years ago)
D Guy
Martine co-ordinated some tough hurdles so that we could move into the house we wanted in Windsor. She will know what I’m talking about. Never absent, always on it. Thoroughly professional and I’d recommend her as a tenant like I am now, or If I was letting a property I’d choose her to look after my interests. Great experience 5 stars without blinking. David
Tenant
11th Oct 2019 (5 years ago)
K Chatterjee
I was really happy with Ms Jiya Saeed and her professionalism during the process of finding an apartment. Overall the Hampton team is always very cooperative and always ready to help.
17th Sep 2019 (5 years ago)
M Z
Great service from Hamptons international's Windsor office. I've used the company twice now (once in Chiswick) and everything has gone very well. Multiple people were always ready to help me.
15th Sep 2019 (5 years ago)
A McCracken
Jiya was very helpful at all stages of the process of finding and renting a property, particularly in arranging viewings in a short time period and flexing to our needs. She was also very responsive throughout the leasing process, which was highly appreciated.
Tenant
13th Aug 2019 (5 years ago)
H Fenn
We had a positive experience from start to finish with Hamptons. Nick, Lilly and David did a great job at not only securing a buyer for our property, but also negotiating on the property we were hoping to buy. Communication was good throughout and the process went as smoothly as it could. We wouldn't hesitate to recommend Hamptons Windsor.
Seller
23rd Jul 2019 (5 years ago)
I Armstrong-Gimblett
Really good experience purchasing our house with David at the Windsor branch of Hamptons. Always available and quick to respond. Nice team in the office too. Maria and Izzy
Buyer
3rd Jul 2019 (5 years ago)
J H
Terrible experience with Hamptons of Windsor.
All was going well, we were informed that our offer on a purchase of a Hamptons listed property had been accepted. The next day, we were told another bidder had come in with a higher offer and we were gazumped. From then on, the communication (or lack of) from Hamptons went from bad to worse. Trying to get hold of Nick (the "Sales Manager") was impossible. We were in a position to increase our offer to the asking price, yet could not get through to Nick who was handling this property. Multiple phone calls and messages through the Windsor office to ask him to urgently call us.
We then found out the property was listed online as "under offer", despite our intentions of beating the requested price.
Dealing with Nick is something we will not forget. Perhaps some training in his communication style is required.
I would highly recommend people look at other estate agents in the area.
Buyer
21st Jun 2019 (5 years ago)
H Holloway
We had a very good experience selling our house with Hamptons. Nick was especially proactive in finding us the perfect buyer and keeping us updated with regard to progress.
Thank you to everyone, who was involved with our sale.
Seller
31st May 2019 (5 years ago)
M Davies
First time I have dealt with Hamptons and have to say it has been an absolute pleasure
My contact there was Vicky Holt who was absolutely fantastic and so helpful I would not hesitate in recommending both Hamptons and especially Vicky
29th Apr 2019 (6 years ago)
L elzir
The service was very quick, in few days were already in our appartment. Victoria was very helpful and uderstanding.
Thank you.
Tenant
6th Apr 2019 (6 years ago)
C solutions
What an outstanding agency...professional, courteous, excellent knowledge of lettings (corporate and private), communicative, etc. The list goes on. I thoroughly recommend Hamptons.
Landlord
5th Apr 2019 (6 years ago)
I Singh
I have enjoyed some wonderful support from the team at Hamptons. They organised a Skype viewing for me and offered great customer service along the way. Usually, estate agents disappear once you move into a property but Hamptons have been brilliant at keeping in touch and responding promptly to my e-mails. Thank you Hamptons @ Windsor.
4th Apr 2019 (6 years ago)
P Dismore
We have had excellent service from all at Hamptons in selling our house. Staff there, and especially Lilly, have made a potentially stressful experience bearable. The Hamptons team develop friendly and helpful relationships with their clients and the communications have always been prompt and informative. When glitches occurred - as I am sure they often do - they have gone the extra mile to move things along. I would recommend Hamptons to anyone selling or buying in Windsor.
Seller
16th Mar 2019 (6 years ago)
K Carpenter
Jiya Saeed was fantastic. She was patient and helpful. Even when she was on leave she made sure we received everything we needed. Thanks to Jiya and the team we have a lovely place to live for the next year!
Tenant
16th Mar 2019 (6 years ago)
N Debney
Great service from the Windsor branch only reason 4stars is due to the service from the repairs that as of yet still havent been done but other than this Hamptons Windsor have been amazing
Tenant
14th Mar 2019 (6 years ago)
E Winter
We rented a flat through Hamptons and it was our first property that was managed by the estate agent. We had a very pleasant experience from start to finish - they were very responsive, efficient and reacted to all our concerns promptly. Would highly recommend.
Tenant
6th Mar 2019 (6 years ago)
T dix
Very friendly staff, excellent communications throughout the process, I would highly recommend Hamptons International Windsor.
28th Feb 2019 (6 years ago)
S Burnett
Jiya, Denise and the team from Hamptons International in Windsor, Berkshire have been very helpful with assisting myself and my family with our move into 5 Osborne Lodge. Jiya is incredibly friendly, kind, efficient and supportive. Her customer service has been fantastic and has been greatly appreciated. I can honestly say that the entire team have been great...but a huge thanks to both Jiya and Denise for their guidance in helping us settle in to a new Country and new home.
22nd Feb 2019 (6 years ago)
P Lisle
After a very stressful time, it was such a pleasure to deal with Jiya and the team at Hamptons. They were very helpful in finding us a lovely house to let and I would highly recommend them.
Landlord
21st Feb 2019 (6 years ago)
C sabia
Martine and the team were very professional and lovely while my searching for a flat. They were quick to respond to my emails and all my questions about documents and references. Moreover, as a first-time alone tenant, they gave me very helpful advice.
Tenant
20th Feb 2019 (6 years ago)
R Thresher
Martine and the team have been very lovely and honest with me when I was looking to rent a flat. They were quick to respond and helpful. They were prompt upon getting my references, sending me documents and organising a viewing. Since I have moved into my flat, they have checked in with me to make sure I am getting on okay. As a first-time lone tenant , their help has been extremely valuable. I never felt pressured into anything, and felt the team appreciated my needs and wants.
Tenant
13th Feb 2019 (6 years ago)
J Fitzpatrick
Jiya and team at Hamptons were amazing. We were moving from the states and they did all they could to make it easy for us. They sent us videos and pictures of the place and got us in the day we arrived.
Landlord
13th Feb 2019 (6 years ago)
J Plumeridge
I wish I can share the same views as most reviewers. Unfortunately my experience with Hamptons is very disappointing. We moved in this flat August of 2017. There was a sewage smell emitting from the kitchen floor. Informed the manager straightaways and yes the respond was immediate. They sent a plumber who have found nothing and the manager has took the report of the plumber alone. The plumber didn't bother to look behind the cupboards where pipes from upstairs apartment runs down to the property. Day after day, we called and send emails to the Heather Fraser to solve the issue as we feel that we are inhaling toxic sewage fumes. Heather was very dismissive to our concern and insist that there is nothing wrong within the apartment. I told her that there is a problem because we are the one living here and we are concern of the health implications that it causes us. We were stressed, we slept with windows opened, extractor fans in full blast and yet we can't get rid of the smell. Our eyes stings from this fumes. We have repeatedly asked for a service using the apps, emails and calls. In the apps, it reflects that issues was attended or resolve whatever language or words it says was frustrating. Just because you sent a plumber, it doesn't mean that the issue was fixed!
Heather was adamant that there was nothing in the flat and was adamant that if there was a sewage smell I should call Thames Water? I am not and idiot and I know that Thames Water or the council are not responsible to solve this problem. All I need is for Heather to send a plumber who is competent to come and check it again. Nearly 3 months before the issue was fixed, every time my neighbours upstairs flushes their toilet, contaminated and toxic liquid leaks into our flat. The pipe from upstairs apartment runs down the property and behind the kitchen cupboards.Contaminated fluid from the neighbours toilet flooded underneath the floorboard in our kitchen. Should Heather listened to our concerns and acted as an efficient managers would do, the problem would have been solved immediately.
This flat have so many issues, we have asked for the managers to help us with the utility meters. The utility meters in this property DO NOT correspond to this address and in the national data base. The address itself is not registered. We tried our best to solve the problem and since we are not the leaseholder or the freeholder, we are not eligible to make changes this is why we have repeated asked the assistance from Hamptons.
On the 8th of December 2018, a couple and a child walked in our living room. It was unnerving as we don't know them and they have the key. We took the key from them and phoned the emergency hotline and told them what happened. Due to security reason and for our safety, we asked that the locks be changed immediately.
Hamptons don't really care about our safety because we have to called them again and again and also visited their office. It took them 13 DAYS to change the locks. Please do not tap yourself at the back because it was a poor service.
If you really take pride in your customer service and take complaint seriously, you should have contacted me first and clarify the situations before responding to this review.
Tenant
5th Jan 2019 (6 years ago)
S Fodor
They are respond quickly but absolutely not friendly and not helpful if you have any problem with your apartment the best thing what you can do is do it yourself.They are not going to help you with your problems
Tenant
8th Oct 2018 (6 years ago)
L Jacobson
David and Nick did a fantastic job. They were so responsive and helpful during our search and then really helped push through our purchase which was a bit tricky. Sale went smoothly too. They added so much value with helping with removal men when the date changed, pricing for future renovations etc. Fabulous team.
Seller
17th Sep 2018 (6 years ago)
P Stankov
Hamptons were prompt in responding to emails, and to offering relevant properties for me to view. All of the people involved in my rental were strictly professional, no-nonsense approach to the entire process. I would particularly like to thank Jiya Saeed, who was walking me through every step. As I was a first-time renter in the UK, her help was invaluable. Will do business with you again. My two recommendations: 1) make online card payments possible not only for the holding deposit, but also for the first-month rent, the 6-weeks deposits, and your fees. This would simplify the process, especially for international tenants; 2) produce a 1-page step-by-step summary of the entire process for first-time tenants. Again, thanks for all your help.
Tenant
13th Sep 2018 (6 years ago)
Tim
Jiya was great during the negotiation and referencing process for the rented property in which I moved in despite my challenging personal situation and short timescale. I felt she went the extra mile to make things work and was always available to answer questions and keep me updated during the whole process!
Tenant
11th Sep 2018 (6 years ago)
J Freeman
Friendly professional staff, quick to respond to any issues that arise
9th Aug 2018 (6 years ago)
H Michelle
Amazing service, Victoria holt has been of incredible assistance to mark and I in getting settled and I will definitely been recommending Hamptons and her to our friends in Windsor and London. Thank you so very much!
Michelle Ho.
30th Jul 2018 (6 years ago)
G conway
We would like to give Heather Fraser a huge thank you for managing our flat - nothing is ever too much trouble for Heather and she always remembers every little detail about the property.
Landlord
24th Jul 2018 (6 years ago)
K Blyth
This is a great agency! they went above and beyond to make sure we settled into our new house quickly. They also answered all of our questions promptly and offered to help with any general questions about settling into our new town! Victoria was the lady we dealt with most but all of the office in Windsor has been great
Tenant
24th Jul 2018 (6 years ago)
C McKenzie
Brilliant service and great communication. Sebastian Stanford-Smith was superb and very professional. I would highly recommend using Hamptons in Windsor.
23rd Jul 2018 (6 years ago)
M Sage
I've been looking for a place to move since January 2018 and I didn't have much luck. I lived about five hours away from where I wanted to move to and I seriously hated wasting my time for a bunch of visits that weren't suitable. I had a nice budget but the houses were either boring or too small, too far from the center of town...
Jiya of the Windsor branch went out of her way to listen to all my requirements. She set up a couple of appointments (all in the same street) and told me I had to see the first one right away. I was an hour late because the appointments I had before ran over, but she waited with the owners. The place was perfection, every single aspect of it suited my needs and I fell in love with it. She stayed in touch with me to help with every administrative aspect after I made an offer. Overall, this was an amazing experience. The move was as seemless as could be!
Buyer
19th Jul 2018 (6 years ago)
A Mooney
I live the other side of the world and my property agent in Windosr is the best. Top rated Heather. Very dedicated and gets the best things done. Thanks Heather and Hamptons top service. Cheers Ant ... Sydney
Landlord
17th Jul 2018 (6 years ago)
B Verwijst
I recently moved in from the Netherlands to Windsor for work. It wasn't long clear on how or where I would live. One of my friends introduced me to Jiya Saeed and she was very helpful.
Not only did she get me an apartment within a week, she managed to get the price a bit down. It's the first time I'm living outside of my country so leaving everything behind and start a new life is scary but thanks to Jiya I'm got a great new apartment to live in.
Communication was easy and she replied quick. She even did a tour of the apartment via Facetime to show me the apartment since I was still in the Netherlands. She helped me with all the paperwork and was patient on that.
Tenant
16th Jul 2018 (6 years ago)
C Nguyen
I had found a few properties in Windsor and also Slough and had contacted Hamptons International (Windsor) to inquire more about viewings and potentially renting one of their properties. Everything was going well as they were very informative and helpful. I had found a property and was in the process of going through referencing and had paid a holding deposit to secure the property. They had sent me contracts before referencing was completed which i found odd but i only assumed that each estate agent would do things differently. Shortly after my references was completed. I had a phone call from the agent i was liaising with to only tell me that my references failed and that i am not allowed to rent any of their properties for the rest of the year. I had asked them the reasons why my references failed as i have rented previously and i have never had any issues. They refused to tell me the reasons and just let me in the dark. They said that i should contact the referencing agency for them to disclose the information as they were unable to tell me anything. I then contacted the referencing agency to see why my references failed and the referencing agency said to me that they do not make the decision, they only collect the information and that the estate agent would be the on who would disclose this with me. Feeling confused i called the estate agent again and they told me that again, i should contact the referencing agency to find out the information as due to data protection act they are unable to. Now surely, as this is my own information i should be entitled to know what the issues are. My credit score on Experian is perfect and i have rented before so it really baffled me to why i was unable to rent a property? They did not offer me an option to put down a higher deposit, nor did they offer me to obtain a guarantor. On top of that they refused to refund my holding deposit which was £500. I had sent them emails stating that they never gave me options to secure my rental agreement and that there was a clause that states my holding deposit can be refunded if they were to pull out. There response was poor and mentioned that they didn't pull out but simply my references failed. They never even responded to my question of having a guarantor or putting down a higher deposit. In the end they only refunded me £189.50 out of £500 and said the rest was because they drew up contracts to which was done before my references was completed. This was very disappointing and i had lost money for no reason. I understand that a holding deposit can be non-refundable under certain circumstances (ie. if i was unable to obtain a guarantor, not able to put down a bigger deposit) but given my situation i should have been able to get my holding deposit back.
6th Apr 2017 (8 years ago)
G Steptoe
I now have two properties being managed by Hamptons, Windsor and I couldn't be happier. The team of Sarah, Vicky and Martine and Denise are very professional, very efficient and a delight to deal with. On each occasion they have found ideal tenants within a week of receiving instructions and I am very happy to leave all issues in their very capable hands.
Landlord
1st Mar 2016 (9 years ago)
R S
We spent 5 years in the UK and lived in an apartment rented through Hamptons in Windsor. The support provided by the team, with a special mention to Denise Chard, was exceptional!
Tenant
15th Jan 2016 (9 years ago)
R candy
Victoria Holt helped me find a beautiful flat in Windsor. Being new to the country and area everything was new and I'm sure I asked some silly, basic questions! But Victoria was friendly, patient, and professional and was great from the first viewing to even after I signed the contract to the new flat. I was extremely satisfied with the service as well as the variety of homes she showed me and impressed with her knowledge of the neighborhoods.
Tenant
4th Jan 2016 (9 years ago)
J Prytz
I want to give my best feedback to Denise Chard who's been the property manager during the time I've let a flat in Windsor. She's been very professional thorough out the tenancy, always quick to respons on queries and always very friendly. Thank you for making things easier.
Landlord
16th Dec 2015 (9 years ago)
M Patel
I don't know if you have employee recognition schemes at Hamptons but if you do can I please put forward Victoria Holt. This is the first time I have dealt with Victoria in letting my property and I have to say without any hesitation you have an absolute star. She is informative, efficient, professional and extremely pleasant to deal with and I am very happy with dealing with her. Don't let her go!!!
Kind regards,
Meena Patel
Landlord
7th Dec 2015 (9 years ago)
J Cordero
Martine and the whole lettings team were fantastic to work with. They were quick to understand what type of property we needed and found us the perfect place. All the admin and paperwork went smoothly and we were in the new place in under a month. Highly recommend.
Tenant
25th Nov 2015 (9 years ago)
S Jamieson
Hamptons Windsor recently sold our house in Datchet for us and we can't say enough about them. They were so efficient and professional - we particularly liked the fact that the manager sent around three negotiators from the office to get to know the property personally. I really felt that I could trust them to show the house as well as I might have myself, which is saying something! Well done and thanks again.
Seller
12th Oct 2015 (9 years ago)
A Eck
An extremely professional, dedicated and friendly agency.
Hamptons really made every step of the renting process easy and stressfree. Their after-sales services are also flawless.
I would highly recommend Hamptons to anyone.
Tenant
28th Jul 2015 (9 years ago)
M Spratley
The service we have received has always been good during the time Hamptons property managed the property we rented for 9 years. More recently Denise Chard has been a great support in helping tie things up when moving from the property.
Tenant
14th Apr 2014 (11 years ago)
C Hossack
I recently had a very tight turn round to finding a home recently in Windsor and found Hamptons to be amazingly helpful .
I had a super chap named Jimmy Anderton from their Windsor office who basically held my hand and guided me very clearly and calmly through this process as I was a first timer at renting.His patience, and commitment in helping me find our current home went beyond amazing and made a truly stressful week so much easier.
I would highly recommend Hamptons for their professional & friendly advice and look forward to dealing with them again in the near future when looking to purchase my next home.
Tenant
7th Apr 2014 (11 years ago)
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- Hamptons - Twickenham 12.22 mi away
- Hamptons - Rickmansworth 12.35 mi away
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