Excellent service from the team at Hamilton Chess, without doubt the best I have experienced to date. Clearly a well managed business.

We have received fantastic and super professional attitude by Carla Hutchinson, and for sure go back to Marshalls in the future either to buy or rent property.

After a predictably slow start just before Christmas, the marketing of our house resumed with vigour in the new year. Nicola gave us good advice on interior re-modelling and presenting the house on the web. We were soon under offer and the sale process was managed calmly and efficiently by Denise. We were always kep well informed throughout.

Went to view a property marketed by the Frost Partnership today on Arthur Road, Windsor after traveling from Ealing. I arrived 45 minutes early and called the agent to confirm the viewing. 30 minutes later I was called and told that an offer had been accepted and the property was now sold. 1). There was no intention of meeting me at the property and it completely wasted my time 2) If I was selling the property and I had two prospecting buyers in the Market i would be looking for the best offer. Something that that Frost Partnership sales team didn't have the patience to test today. I would never buy with an agent that wasn't respectful of time nor sell with an agent that wasn't willing to do the due diligence to get me the best offer possible.

I moved to Windsor from overseas and didn't have a chance to scout the area or do much boots on the ground searching for living arrangements due to work obligations and travel. After speaking with several estate and lettings agents, I felt I found an agency I could trust with Romans staring with a Mr. Sam Brown who honed in on my interests and needs for a long-term residence. Further, I KNEW without a doubt that I found the right agency when I was treated with nothing but kindness, generosity, and patience as I tried to navigate aimlessly at times. A special thank you to Sara (you are beyond awesome!), Sam (thank you for your kindness), Donna (thank you for your reminders!), Jodie (thank you for your kindness and responses to my urgent needs!), and my apologies to anyone else I forgot to mention, but thank you! I can't recommend Romans highly enough. You are or will be in the best of hands with the caring and kind professionals at Romans.

I had found a few properties in Windsor and also Slough and had contacted Hamptons International (Windsor) to inquire more about viewings and potentially renting one of their properties. Everything was going well as they were very informative and helpful. I had found a property and was in the process of going through referencing and had paid a holding deposit to secure the property. They had sent me contracts before referencing was completed which i found odd but i only assumed that each estate agent would do things differently. Shortly after my references was completed. I had a phone call from the agent i was liaising with to only tell me that my references failed and that i am not allowed to rent any of their properties for the rest of the year. I had asked them the reasons why my references failed as i have rented previously and i have never had any issues. They refused to tell me the reasons and just let me in the dark. They said that i should contact the referencing agency for them to disclose the information as they were unable to tell me anything. I then contacted the referencing agency to see why my references failed and the referencing agency said to me that they do not make the decision, they only collect the information and that the estate agent would be the on who would disclose this with me. Feeling confused i called the estate agent again and they told me that again, i should contact the referencing agency to find out the information as due to data protection act they are unable to. Now surely, as this is my own information i should be entitled to know what the issues are. My credit score on Experian is perfect and i have rented before so it really baffled me to why i was unable to rent a property? They did not offer me an option to put down a higher deposit, nor did they offer me to obtain a guarantor. On top of that they refused to refund my holding deposit which was £500. I had sent them emails stating that they never gave me options to secure my rental agreement and that there was a clause that states my holding deposit can be refunded if they were to pull out. There response was poor and mentioned that they didn't pull out but simply my references failed. They never even responded to my question of having a guarantor or putting down a higher deposit. In the end they only refunded me £189.50 out of £500 and said the rest was because they drew up contracts to which was done before my references was completed. This was very disappointing and i had lost money for no reason. I understand that a holding deposit can be non-refundable under certain circumstances (ie. if i was unable to obtain a guarantor, not able to put down a bigger deposit) but given my situation i should have been able to get my holding deposit back.

Always so helpful - Aimee especially is a delight to deal with which is refreshing to see!

We bought our first house through Hamilton Chess, they were excellent throughout the process allowing us to view multiple times (because you can never be too sure!) and giving us friendly, helpful advice along the way. They are absolutely the choice if you want a professional service without the pretence and sales jargon that some of the bigger agents bombard you with. We have now come to sell our home and the natural choice of agents was of course Hamilton Chess. Once again the team has provided us with information, professional opinion and advice for us to take forward. An accomplished approach for which we are very grateful for. We would highly recommend!