I now have two properties being managed by Hamptons, Windsor and I couldn't be happier. The team of Sarah, Vicky and Martine and Denise are very professional, very efficient and a delight to deal with. On each occasion they have found ideal tenants within a week of receiving instructions and I am very happy to leave all issues in their very capable hands.
I had found a few properties in Windsor and also Slough and had contacted Hamptons International (Windsor) to inquire more about viewings and potentially renting one of their properties. Everything was going well as they were very informative and helpful. I had found a property and was in the process of going through referencing and had paid a holding deposit to secure the property. They had sent me contracts before referencing was completed which i found odd but i only assumed that each estate agent would do things differently. Shortly after my references was completed. I had a phone call from the agent i was liaising with to only tell me that my references failed and that i am not allowed to rent any of their properties for the rest of the year. I had asked them the reasons why my references failed as i have rented previously and i have never had any issues. They refused to tell me the reasons and just let me in the dark. They said that i should contact the referencing agency for them to disclose the information as they were unable to tell me anything. I then contacted the referencing agency to see why my references failed and the referencing agency said to me that they do not make the decision, they only collect the information and that the estate agent would be the on who would disclose this with me. Feeling confused i called the estate agent again and they told me that again, i should contact the referencing agency to find out the information as due to data protection act they are unable to. Now surely, as this is my own information i should be entitled to know what the issues are. My credit score on Experian is perfect and i have rented before so it really baffled me to why i was unable to rent a property? They did not offer me an option to put down a higher deposit, nor did they offer me to obtain a guarantor. On top of that they refused to refund my holding deposit which was £500. I had sent them emails stating that they never gave me options to secure my rental agreement and that there was a clause that states my holding deposit can be refunded if they were to pull out. There response was poor and mentioned that they didn't pull out but simply my references failed. They never even responded to my question of having a guarantor or putting down a higher deposit. In the end they only refunded me £189.50 out of £500 and said the rest was because they drew up contracts to which was done before my references was completed. This was very disappointing and i had lost money for no reason. I understand that a holding deposit can be non-refundable under certain circumstances (ie. if i was unable to obtain a guarantor, not able to put down a bigger deposit) but given my situation i should have been able to get my holding deposit back.
Excellent service from the team at Hamilton Chess, without doubt the best I have experienced to date. Clearly a well managed business.
We recently sold and bought a property in the Windsor area. For the sale of our property we did not work with Hamilton Chess. Despite the fact we were not contracting with Hamilton Chess both my partner and myself were hugely impressed by the professionalism, dedication and integrity from Rav Singh and his team.
Unlike other agents we felt Rav allowed us to view properties at our own pace and he gave us some really good advice.
Also during the process of the sale and purchase of properties we felt Rav went the extra mile. He followed up regularly by phone and unlike our own agent Rav was very proactive in following up with different parties' solicitor and agents. I think Rav's management helped facilitating the sale proceeds significantly.
It is the best agent in Windsor. I moved here years ago and tried Atkinson&Keene which is now closed and also Kings lettings and many others. I would say Horler is the best in Windsor. Very friendly and efficient. Most other agents just open the door to get you to look at the property and being impatient or unable to answer any question. But Horler is much more professional and really treat you like a customer. Highly recommend.
Rude ,Condescending , Zero level of customer service....Breaking Rules by not submitting offers to vendor, Ombudsman contacted!...Did similar thing to a family member a few years back! , Vendors Beware!
Chris (Little Manger Windsor Branch)
Thank you very much for arranging such a quick and easy, for me, sale of my flat. Having had to deal with a lot of different firms, roofers, carpet layers etc it has been so nice to deal with a firm who have just got on the job and not needed chasing every 5 minutes.
I would reccomend you you to any seller at Ward Royal.
Went to view a property marketed by the Frost Partnership today on Arthur Road, Windsor after traveling from Ealing. I arrived 45 minutes early and called the agent to confirm the viewing. 30 minutes later I was called and told that an offer had been accepted and the property was now sold. 1). There was no intention of meeting me at the property and it completely wasted my time 2) If I was selling the property and I had two prospecting buyers in the Market i would be looking for the best offer. Something that that Frost Partnership sales team didn't have the patience to test today. I would never buy with an agent that wasn't respectful of time nor sell with an agent that wasn't willing to do the due diligence to get me the best offer possible.
I moved to Windsor from overseas and didn't have a chance to scout the area or do much boots on the ground searching for living arrangements due to work obligations and travel.
After speaking with several estate and lettings agents, I felt I found an agency I could trust with Romans staring with a Mr. Sam Brown who honed in on my interests and needs for a long-term residence.
Further, I KNEW without a doubt that I found the right agency when I was treated with nothing but kindness, generosity, and patience as I tried to navigate aimlessly at times.
A special thank you to Sara (you are beyond awesome!), Sam (thank you for your kindness), Donna (thank you for your reminders!), Jodie (thank you for your kindness and responses to my urgent needs!), and my apologies to anyone else I forgot to mention, but thank you!
I can't recommend Romans highly enough. You are or will be in the best of hands with the caring and kind professionals at Romans.
Where to start. Upon signing up with this agent, formerly Atkinson and Keene, we were hopeful to have a smooth transition moving into a property in Windsor. However our actual experience was quite the opposite unfortunately. They are a complete car crash of an operation.
When we moved in to an apartment in Windsor, we received a parking permit which instantly went in the window of my vehicle on display as there were clampers in operation in the parking area. incredibly, just a few days after moving in, I got clamped. Apparently my permit that was received by me only days before was not valid. Therefore I had to pay well over £100 to have the clamp removed from my wheel. As this was clearly not my fault, as I rent the property and I pay for the use of this parking space, I am not liable to pay for this. The first call I made was to the agent, to my amazement, they didn't want to know! Couldn't have been any less helpful if they tried. It wasn't their problem they said. So I was forced to pay for this out of my own pocket, to release a clamp put on my vehicle in my parking space that I pay for!
We had a quite a number of other issues whereby certain things were promised and never delivered, causing a lot of inconvenience to say the least. When I called to discuss a very serious matter to resolve the issue, I had the misfortune of speaking with the tyrant known as Kim, who was beyond rude, disrespectful and totally unprofessional. She then said "I really don't know why you keep bothering us with your problems”. As a customer this is totally unacceptable. She continuously interrupted us as we were trying to speak. When I stated "you're in danger of losing us as a customer" she responded with "that's fine". She isn't the only one without customer service skills I might add.
Every cloud has it's silver lining however, we now use Horler in Windsor and it was like a breath of fresh air, the transition of moving was smooth as you could ever wish for. The staff were friendly, helpful and knowledgeable. I would recommend anyone use them instead of Romans.