I now have two properties being managed by Hamptons, Windsor and I couldn't be happier. The team of Sarah, Vicky and Martine and Denise are very professional, very efficient and a delight to deal with. On each occasion they have found ideal tenants within a week of receiving instructions and I am very happy to leave all issues in their very capable hands.
I had found a few properties in Windsor and also Slough and had contacted Hamptons International (Windsor) to inquire more about viewings and potentially renting one of their properties. Everything was going well as they were very informative and helpful. I had found a property and was in the process of going through referencing and had paid a holding deposit to secure the property. They had sent me contracts before referencing was completed which i found odd but i only assumed that each estate agent would do things differently. Shortly after my references was completed. I had a phone call from the agent i was liaising with to only tell me that my references failed and that i am not allowed to rent any of their properties for the rest of the year. I had asked them the reasons why my references failed as i have rented previously and i have never had any issues. They refused to tell me the reasons and just let me in the dark. They said that i should contact the referencing agency for them to disclose the information as they were unable to tell me anything. I then contacted the referencing agency to see why my references failed and the referencing agency said to me that they do not make the decision, they only collect the information and that the estate agent would be the on who would disclose this with me. Feeling confused i called the estate agent again and they told me that again, i should contact the referencing agency to find out the information as due to data protection act they are unable to. Now surely, as this is my own information i should be entitled to know what the issues are. My credit score on Experian is perfect and i have rented before so it really baffled me to why i was unable to rent a property? They did not offer me an option to put down a higher deposit, nor did they offer me to obtain a guarantor. On top of that they refused to refund my holding deposit which was £500. I had sent them emails stating that they never gave me options to secure my rental agreement and that there was a clause that states my holding deposit can be refunded if they were to pull out. There response was poor and mentioned that they didn't pull out but simply my references failed. They never even responded to my question of having a guarantor or putting down a higher deposit. In the end they only refunded me £189.50 out of £500 and said the rest was because they drew up contracts to which was done before my references was completed. This was very disappointing and i had lost money for no reason. I understand that a holding deposit can be non-refundable under certain circumstances (ie. if i was unable to obtain a guarantor, not able to put down a bigger deposit) but given my situation i should have been able to get my holding deposit back.
Rude ,Condescending , Zero level of customer service....Breaking Rules by not submitting offers to vendor, Ombudsman contacted!...Did similar thing to a family member a few years back! , Vendors Beware!
I have used Hardings fully managed letting service since 2001. The service provided has always been extremely professional and efficient. Maintenance issues have always been dealt with swiftly, and tenancy changeovers made easy. Their great service has meant that I have not needed to make any visits to the property knowing that they were looking after it and the tenants. The property was recently sold and they showed the same professionalism an efficiency there also. 5 stars earned!!
I emailed to find out about putting my flat on the market with them & they didn't reply. After emailing a second time they replied saying they hadn't seen any point in replying because they'd seen I'd contacted a number of other estate agents with lower rates so I wouldn't be interested. Very bad customer service.
Great service from Frost, professional from start to finish, particular thanks to Nicola Thornton, who dealt with my purchase.
Went to view a property marketed by the Frost Partnership today on Arthur Road, Windsor after traveling from Ealing. I arrived 45 minutes early and called the agent to confirm the viewing. 30 minutes later I was called and told that an offer had been accepted and the property was now sold. 1). There was no intention of meeting me at the property and it completely wasted my time 2) If I was selling the property and I had two prospecting buyers in the Market i would be looking for the best offer. Something that that Frost Partnership sales team didn't have the patience to test today. I would never buy with an agent that wasn't respectful of time nor sell with an agent that wasn't willing to do the due diligence to get me the best offer possible.
Incredibly professional and kept me well informed throughout the whole process, they made sure my sale went smoothly, I couldn't recommend Romans enough! Carl Atkinson was very on the ball and knowledgeable and successfully found me a buyer within 2 weeks of the flat being on the market. Absolute pleasure to deal with!
The property management department is very lacking in all areas. As a landlord, I constantly have to chase for updates on issues reported by tenants and most recently had an engineer who the property manager has arranged to investigate an issue call me directly as the property manage felt it was too technical to understand. Furthermore despite stressing urgency of issues raised by tenants, I am still waiting on Romans to get back to me. Pretty poor and I am left wondering what my management fee is paying for when I am having to do so many follow- ups!
Excellent customer service which is focused and on point. Paul and Danielle certainly know what they are doing and will be the best people to guide you on the journey when buying your property. I wouldn't see the point of going elsewhere when you can find it all with these two.
Excellent service and help from Harjit , Rebecca and the team at the Windsor branch . Very professional and prompt.Thanks . Would recommend them strongly!