T Sharp
I must say, I highly commend this organisation. I rented a student flat, directly above the office of this prestigious team of estate agents, such that I was privy to the 'in's and out's' of their business. The guy's were very helpful and polite at all times (particularly when tackling our 'rat' "infestation"), the man of the hour being Sean.
Shaun was polite, prompt, and efficient in resolving issues and never hestitated from jumping in to lend a hand. I fondly remember when he bravely scaled a steep ladder into our dark abyss (the "loft".) Upon reaching the summit, he turned to our dependable pest control expert, Gary, and proclaimed, to our utter bewilderment, "Yeah... I see it" despite looking in the total opposite direction to the rat horde coinhabiting our flat. All issues were resolved on the same day, or as near as possible. Our rent was affordable and very reasonable for the upmarket area - I highly endorse the "Heat n' Eat" takeaway in the Nisa, the mutton khottu is next level.
We had pleasant encounters with Mary, Tan, and Stevie - they were always smiling and entertained by some 'light conversation'. The lauded team are very hardworking, we often witnessed Shawn and Tan working into the early hours of the morning!... Read more
Tenant
24th Dec 2024 (5 weeks ago)
B Abrahamson
Friendly and helpful lettings agents. I rented a student flat with Henry’s.... Read more
Tenant
9th Sep 2024 (20 weeks ago)
W Eva
Great property and price with lovely staff that are always happy to help... Read more
27th Aug 2024 (22 weeks ago)
S Szoma
Great service, highly recommend using them... Read more
23rd Aug 2024 (22 weeks ago)
Z Qin
Lovely staff working at Henry’s. A special thanks to Sean for helping me sorting out all the necessary things. Highly recommended for anybody looking for a professional and efficient team of people... Read more
26th Jul 2024 (5 mo. ago)
A manocha
Rang this morning to see couple of properties advertised by them on Rightmove and had a rude reply everything is sold . Why they are still on Rightmove and nothing on description and on top not even asked what properties I wanted to enquire . Not even professional or polite about it .... Read more
22nd Jul 2024 (6 mo. ago)
K Keshi
Great service... Read more
J Singh
So, Henry's Estate Agents – the real estate equivalent of procrastination. Their confirmation statements are as late as a teenager's curfew, and their accounts are MIA since March 2023. But fear not, they've dodged the strike-off bullet more times than a clumsy ninja. And with directors switching roles like actors in a soap opera, it's like Shakespeare meets "The Office". If you're into real estate adventures with a side of paperwork chaos, Henry's Estate Agents might just be your jam.... Read more
R Lothbrok
Tbh you're better off going with prominence or another local agency in the area; if you're a landlord and if you're a tenant then find houses associated with another agency... the others nearby seem competent unlike this unprofessional, incompetent team of agents with clear management failure.... Read more
C Warrior
Want a stress free housing agency? Look elsewhere at an agency that ensures common decency and respect..... Read more
24th Mar 2024 (10 mo. ago)
A Abdullah
Henry's Estate Agents not only demonstrates significant deficiencies in governance, compliance, and financial management but also reflects a disregard for the welfare of its student clientele. The company's repeated failure to meet regulatory obligations, such as overdue filings and the initiation of compulsory strike-off actions, showcases a lack of responsibility and reliability in its operations. This inconsistency can adversely affect students relying on the agency for housing arrangements, potentially leading to undue stress, uncertainty, and inconvenience. Additionally, the frequent changes in significant control positions within the company raise doubts about its stability and ability to provide consistent support and services to students. Overall, Henry's Estate Agents' poor performance not only undermines its credibility in the business sphere but also signifies a lack of respect and consideration for the well-being of its student clientele, resulting in a detrimental experience for those seeking housing assistance.... Read more
24th Mar 2024 (10 mo. ago)
M Bahaeedine
Unfortunately Agents disclose tenants personal information without prior permission or understanding of circumstances beforehand. Is GDPR not a thing? If I could place less than one star then I would, such actions don't even warrant a single star.... Read more
Tenant
24th Mar 2024 (10 mo. ago)
C Berlusconi
On the surface they come across as helpful, but as soon as you sign the contract you're essentially signing away your life.... Read more
20th Mar 2024 (10 mo. ago)
B IRI
I had an overall good experience, I had a studio for 2 years that cost £650. Bills included for university. The agency deals with maintenance issues, they tend to be quick upon request.... Read more
Tenant
8th Dec 2023 (1 year ago)
C Olley
Great service, responded quickly to issues and easy communication with the landlord. Pricing was fair. Regular checks for fire and smoke alarms. Hope that helps!... Read more
Tenant
8th Dec 2023 (1 year ago)
O Roberts
Good experienced company for students to rent, me and my group had no issues at all during our tenancy... Read more
Tenant
7th Dec 2023 (1 year ago)
A Wang
They are professional and nice with warm heart. Worth to trust them.... Read more
27th Nov 2023 (1 year ago)
S Tsioupra
My friends and I used Henry's in our final year in university and I can confidently say they were our favourite student estate agent to deal with. Would have happily used them again if our studies continued!... Read more
Tenant
22nd Nov 2023 (1 year ago)
E Lukose
Good experience, no problems with the house given.... Read more
Tenant
2nd Nov 2023 (1 year ago)
L Lim
Super helpful and friendly staff. Big up Sean.... Read more
1st Nov 2023 (1 year ago)
T Kopjas
Good estate agents, there have been no issues with accommodation, would recommend.... Read more
Tenant
1st Nov 2023 (1 year ago)
T Goxhai
Great service - Sean in particular has been very helpful in addressing any inquiries I've had. Highly recommend.... Read more
30th Oct 2023 (1 year ago)
J Chen
Having a great time with Henry’s, perfect tenancy found and quick responses. Would definitely recommend them.... Read more
Tenant
27th Oct 2023 (1 year ago)
M Wei
The agents are very friendly and replies quickly to any issues. The rent is a little pricy but good value considering the newness and location of the flat (close to university for students).... Read more
Tenant
25th Oct 2023 (1 year ago)
M bailey
Stephen and Sean have always been very helpful and friendly... Read more
19th Oct 2023 (1 year ago)
D Joseph
The landlord has been very helpful with our requests (new washing machine, microwave, toaster, etc.)... Read more
Landlord
16th Oct 2023 (1 year ago)
K Johnson
I had a good experience with this agent and I’m happy I met them.. guys trust them to deliver 100 percent... Read more
11th Oct 2023 (1 year ago)
T Cros
These guys are great for students. 3rd year at Warwick and constantly updated and kept in the loop. Sean was very helpful in particular and answered all questions I had.
Would highly recommend.... Read more
Tenant
10th Oct 2023 (1 year ago)
S
Henry’s saved my university experience !!! I was struggling to find a budget friendly accommodation that was still good quality and well looked after, but between the staff at Henry’s, all I had to do was phone the office once and they did all the work for me, found my ideal accommodation close enough to Warwick University since I don’t drive, and they fully managed the property so any maintenance issues were resolved within 2 days of notifying them. They were very attentive, stress free experience. Thank you Henry’s !! ????????... Read more
Tenant
5th Oct 2023 (1 year ago)
B Moon
Called 3 times to view a property to buy, no response and lack of any professionalism. According to companies house, they (no.09994381), have attempted to be struck off last 3 years in a row, on last filed accounts were in negative equity and had only one employee ..! Would avoid and go to a well established agent.... Read more
Buyer
15th Aug 2023 (1 year ago)
C Hunt
Rented through this agency last year. They do not treat students well.
Property was not cleaned when we moved in (even found a used condom under one of the beds) and when we moved out they tried to say that it was cleaned and that a few water marks on a shower door were reason enough to try and withhold some of the deposit. Once we asked for proof that the property had been cleaned, that quickly went away.
Another issue that came up was that they never gave us 24 hours written notice when they wanted access to the property for viewings or for maintenance. One time we refused entry to a worker because we hadn't been warned about it. We received a call from one of the agents threatening us saying that we were causing trouble and that if we wanted trouble then they would come over and review the whole contract with us and find everything that we were doing wrong as a way to withhold the deposit or evict us. Truly an awful experience.
The only thing that was okay was they were able to fix things in a somewhat timely manner although they never had our lawn mowed after we moved in and instead dropped off a terrible manual mower that took us ages to mow the lawn with. Ultimately, would not recommend!... Read more
Tenant
6th Jul 2023 (1 year ago)
M Ali
Lack professionalism
Awful morale, stephen is pulling this company right down to the bottom, he himself isnt good at what he does and hes dragging the company down with him
Sad really to see people in such a bad way, almost make’s me understand why he’s lacking behind with his poor service.... Read more
3rd Mar 2023 (1 year ago)
J Panova
Called this week 3 times (on separate days) to book an appointment to see 3 properties and never received a call back. Can't imagine any landlord being satisfied with such representation.... Read more
29th Jul 2022 (2 years ago)
C lee
You should avoid this as they are too unprofessional. Call & send message to this agency, the sales named Stephen literally doesn’t help at all. Some of my friends have similar experiences with this agency. Go to high street and pick any proper agents.... Read more
10th Jun 2022 (2 years ago)
S Moseley
Really smooth and great experience with Stephen. Went above and beyond for me in helping me secure my flat. Great communication and professionalism.... Read more
Tenant
4th Feb 2022 (2 years ago)
PH
Excellent service from Stephen, he was so helpful and professional, would definately recommend... Read more
27th Oct 2021 (3 years ago)
A Khaliq
Called to find out about a property - told it was sold then the guy hangs up. Unprofessional and rude.... Read more
29th Sep 2021 (3 years ago)
B Oladele
If I could give this place 0/5, I would. The management is horrible, unresponsive and quite frankly, very disrespectful to the students renting. I would recommend not renting student accommodation under Henry's for peace of mind - they are just that terrible and it's truly not worth it.
No repairs, horrible communication and our house was dirty the day we moved in and if you aren't proactive, they will just mess with you and your money - don't go to Henry's!... Read more
Tenant
24th Sep 2021 (3 years ago)
S Mehta
NO STARS. Arrogant and not interested in business, looking at the other reviews I can second the negative reviews. Unprofessional. Not useful for landlords, or tenants. Better estate agents out there, don't waste your time.... Read more
26th Aug 2021 (3 years ago)
S FM
If ever there was a bad estate agent, this is it! These people are holding on to almost £500 each deposit due back to my daughter and her housemates just because they claim to not have received 2 keys (which I personally posted two weeks ago) even though Royal Mail has confirmed on two occasions now that there is no reason why the keys wouldn't have been delivered.
They keep moving the goal post, even claimed that the postage was underpaid (which my daughter has paid) and they are still claiming not to have received the keys!!!
I just rang to tell them to have new keys cut and deduct the cost from my daughter's deposit. Guess what the 'not very nice lady' told me...she will also have to deduct extra to cover her trip to the key cutters. WOW!!!!
Might I just add that the property was left in pristine condition. You wouldn't know it was occupied by students for almost a year!!
As you can tell, I am one very irate parent who doesn't like seeing her child taken advantage of. It's daylight robbery!! So if you are a landlord in the Coventry area, you'll do well to avoid dealing with these people...They are shamelessly unscrupulous!!!
We are still waiting!!... Read more
Tenant
19th Aug 2021 (3 years ago)
D Kulesza
My company was searching for a suitable house in Canley , the service from the team at Henry’s was first class , Steven and Mary were very profesional always happy to go the extra mile... Read more
23rd Feb 2021 (3 years ago)
T S
Definitely the worst agency I’ve ever dealt with. Our contract includes WiFi and they didn’t even bother to give this to us until a month and two weeks after we moved in.
They didn’t even bother cleaning up the house before we came in. We had to clean up most of the mess that the previous students had on the first day of moving in.
They’re very unresponsive, unprofessional, for even Steven to have the gut to tell me that I should move out since I’m showing him the issues of the house he advertised to me.
They seem nice at first , but when you sign the contract they disappear when you have issues and problems with the house.... Read more
Tenant
24th Jan 2021 (4 years ago)
Celine
I have been waiting weeks for a refund on my security deposit. Each time I am given a date for when it will be refunded, it's delayed even further. It's so disappointing that so many students have such terrible experiences with this place. Avoid.... Read more
24th Nov 2020 (4 years ago)
A Wong
Been contacting them to get my deposit back since September but I guess when it comes to giving back what they owe, they suddenly stop answering altogether. Contact landlords directly if possible for accomodation and not through them.... Read more
8th Nov 2020 (4 years ago)
Q Mokhtar
Well, they are more than perfect before you sign the contract. After signing the contract, they will just ignore you all the time.
If you need them to fix a broken stuff, they will take ages. If you ask them to help in an issue, they will stop answering your emails/calls.
And the most annoying thing is, the lease shows that the deposit should be returned the day after the end date of rent, if there is no damages in the property. However, Henry’s will keep postponing it day by day till the tenants actually got no long interested anymore in the deposit.
Thank you Henry’s team for your hilarious service.... Read more
Tenant
1st Sep 2020 (4 years ago)
Z wang
Please dont rent a house from this agent! All the staffs are definately cheaters!
If you have rent from henrys already and have some problems with them, contact the student union advice centre, the lawyers will help you for free
And remember to check if your deposit have been protected, if not you can ask for three times compensation.... Read more
Tenant
29th Aug 2020 (4 years ago)
A Asfaw
Staff are very unprofessional and have very poor knowledge of the property market in the area. Provided inaccurate information about a property and lack knowledge of the current property selling/renting market. If you are serious about selling your property, don’t even think about using Henry’s. Very poor service.... Read more
Seller
25th Aug 2020 (4 years ago)
E Hyusein
I would highly recommend. We just got in touch with Stephen and he has done everything for us. All the time been very nice and professional. Helped with absolutely everything. Thanks a lot.... Read more
7th Aug 2020 (4 years ago)
? ??????
Best agency ever. Had a very very good experience with them. If Stephen is your agent , it means you will get much more than what you are expecting. Thanks a lot.... Read more
3rd Aug 2020 (4 years ago)
M Lee
Given that I had sent an email via the website contact form expressing my interest in a property valuation, It is a surprise that I have not received any response from anyone at Henry Adams (and still have not to date) With the housing market kicking back into gear this week, this is not satisfactory and am now looking at alternative agents in the area.... Read more
14th May 2020 (4 years ago)
E Zhaichibek
I got accepted to Warwick University. However I didn't book any accommodation before my arrival. When I arrived to UK, I decided that I want to live in Canley so I could have an accommodation within a walking distance to the university. I spent 3 days searching for a good accommodation but I couldn't find anything decent at an affordable price. Luckily, I found Henry's Estate Agency. I immediately enjoyed the options that they gave me. They are great professionals! Stephen showed me couple of houses and I found my perfect choice. Most importantly they always helped with any problems! Also, the prices are decent and the quality of service is high. I would recommend it to everyone who wants to have a comfortable accommodation with the walking distance to Warwick University. Tan and Stephen always try to fix any problems. This agency values every customer and provide outstanding service.... Read more
Tenant
1st May 2020 (4 years ago)
D Singh
Being in the buy to let market for over 20 years, I have bought, sold and rented many houses from flats to HMO's in the Leamington Spa/Coventry area. I have nothing but praise to speak for Stephen and the team at Henry's Estate Agents. After dealing with many of the older sales and letting agents including some of the bigger corporate ones, I feel I have found a home for my portfolio. I have also switched brokers to Henry's Financial Services who have re structured my portfolio resulting in huge month to month savings allowing me to increase my portfolio further. 5/5!
Dr Singh... Read more
Landlord
17th Dec 2019 (5 years ago)
Z Lee
I would like to thank Tan and the team at Henry's for helping us over the past three years, we first approached Henry's in 2016 when we requested a viewing for a house to buy, this was our first ever buy to let investment and we were very nervous! His colleague Stephen helped source us a property, upon completion we were found tenants immediately and have had our property smoothly managed since then. After purchasing our first property and achieving the returns we were quoted, we then proceeded to purchase three more properties via them, all have been majorly successful (touchwood), Tan has recently started mortgage broking and has brokered our previous two mortgages with ease, a great asset to have under their belt. I highly recommend this agency and I'm excited to continue our growth with them! this is how agents should be! interpersonal, honest and efficient. Z Lee... Read more
Landlord
17th Dec 2019 (5 years ago)
G Hammond
One of the best letting experience's, we were driven around houses, picked up and dropped of at our campus residences, communication and guidance was provided throughout the whole process, we will defintely be using them again for following years! 5 star service... Read more
Tenant
4th Dec 2019 (5 years ago)
A D
Definitely the best estate agent I've been with. Very professional, will genuinely want to help you and excellent value compared to others. 10/10 recommend... Read more
4th Dec 2019 (5 years ago)
S Willow
The best estate agency for students. I have experienced some terrible service from other local agents but Henry's have really pulled it out the bag. I would seriously recommend Henry's to other students as Tan and Stephen both genuinely care to provide the best service to ensure their clients are well looked after.... Read more
Tenant
4th Dec 2019 (5 years ago)
L bass
They never reply to emails and barely pick up the phone its completely unprofessional and just conveys that they do not care for their customers at all. Things that could be sorted in a day end up taking weeks due to the bad communication... Read more
19th Sep 2019 (5 years ago)
J moody
As landlords, Stephen guided us both through a process of re-configuring the building to maximize its rental potential, including moving walls and doors. He was completely right and we obtained tenants immediately.... Read more
Landlord
30th Aug 2019 (5 years ago)
M Hyusein
Amazing agency! Stephen helped us so much with everything and made the things much easier. He was very kind and professional all the time and we got even more than what we were promised thanks to him. We are very grateful for his help. Would highly recommend!... Read more
3rd Aug 2019 (5 years ago)
C Nkem-Okorie
Stephen and sherri were very helpful. They worked hard to help us secure a house for this coming academic year. Very grateful for their service.... Read more
Tenant
27th Jun 2019 (5 years ago)
B Warned
International students please beware.... Read more
2nd Jun 2019 (5 years ago)
T Tip
If you wish for this establishment to process any of your complaints, simply give them a 1-star review on Google and realise how quickly you will be subsequently contacted.
This will likely entail an apology along with some crocodile tears, after which you will be asked to take down your review in exchange for having your request answered (perhaps even with some form of reimbursement, if your original complaint involved monetary fees).... Read more
30th May 2019 (5 years ago)
M Foucault
The members of the team constantly ignore our requests, even the simplest ones such as sending us a reference number, or solving minor issues concerning the house.
The services were really good until we actually moved in the house, point at which we started to be totally ignored.
I am deeply disappointed by the agency and its staff.... Read more
Tenant
13th May 2019 (5 years ago)
P Simpson
They were really helpful and patient with us.
They went out of their way to show us different properties that could suit our needs and preferences.
Great service?... Read more
26th Mar 2019 (5 years ago)
Tayla
Very attentive and helpful compared to other agents we have encountered letting the first time as students, went above and beyond to find and search for the right house for us - would recommend.... Read more
Landlord
14th Mar 2019 (5 years ago)
N Nahid
Great and efficient service. Tan and Stephen went out of their way to ensure that we were able to find something to suit our needs. They explained the process to us very well as first time student letters. Would highly recommend.... Read more
Landlord
8th Mar 2019 (5 years ago)
H Israel
Really good service, staff super helpful... Read more
19th Feb 2019 (5 years ago)
M Kron
Cheap, but poor service. To put this review into a context, I'm a landlord. Tan and Stephen are both nice enough but hopeless at delivering on what they promise. I am still waiting for some pretty basic things that they agreed to do over 6 months ago, despite numerous chasers and excuses.... Read more
Landlord
30th Jan 2019 (5 years ago)
S Pandy
Thank goodness for Stephen, he is an absolute godsend and went above and beyond to get us out of a pickle. If you go to Henry’s make sure you ask for him!... Read more
23rd Jan 2019 (6 years ago)
M Osbiston
I had a great experience with Henry's today. Our group of 6 were looking for properties in the area around the University of Warwick. I was contacted straight away by Stephen who lined up several properties for us to view and helped transport us to each. Not only this, but he was extremely clear and open about the process of renting and the facts of each property - he assisted wherever he could. After only a couple of hours, we had viewed the properties, analysed the information about them, and then reserved a house! I can only put this down to the fantastic dedication of Stephen and the team. Would definitely recommend to anyone.... Read more
Tenant
28th Nov 2018 (6 years ago)
T Truth
Highly unprofessional.... Read more
6th Nov 2018 (6 years ago)
H Andrews
These guys were incredible at finding me a room to rent at very short notice - very helpful, great advice. I got a really nice room for a very reasonable price. They sent all the paperwork through in under a day - I had the place on the same day that I viewed it! Highly recommended!... Read more
Tenant
20th Sep 2018 (6 years ago)
Joshua
Henrys clearly have very high standards of properties in the Coventry / Canley area. They were extremely accommodating for me who had to travel on a weekend from Newcastle, but they worked hard to arrange a viewing and reassured me that the property was mine if I wanted it. Since then, the admin process has been handled smoothly and professionally, and they have answered all my questions and been a joy to work with! If you are looking for properties in the area, I can't recommend working with anyone else.... Read more
Tenant
25th May 2018 (6 years ago)
F Mousa
Excellent service - stuff professional helpful and deep knowledge of the housing/rental market and particular the local area of Canley in Coventry
I rent my properties through Henry’s becusae I know I am in safe and trusty hands... Read more
Landlord
14th Dec 2017 (7 years ago)
A Dapo
Tan and Stephen are great guys and dealing with them was largely a pleasure, there are some areas for improvement in their service tho. But am sure with time they will get better.... Read more
23rd Nov 2017 (7 years ago)
B Jacobs
Top service! Stephen helped us find somewhere for our final year at uni and our experience with Henry's as much better than the other agents we'd dealt with.... Read more
Tenant
3rd Oct 2017 (7 years ago)
J 75
Stephen from Henry's is one of the most effective and efficient realtor I dealt with. I highly recommend this agency for a stress fee rental, especially for students!... Read more
Tenant
7th Sep 2017 (7 years ago)
N Badescu
Great service and great approach. Stephen, the agent I've had contact with, was the most pleasant and kind individual. Highly recommended.... Read more
26th Aug 2017 (7 years ago)
B McManamon
Tan was incredibly helpful and quick at helping us rent a property - always available to answer any questions at any time - would very much recommend... Read more
Tenant
12th Jan 2017 (8 years ago)
T Crook
Great man to deal with and a pleasant experience for students. Hope to deal with him again.... Read more
21st Dec 2016 (8 years ago)