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- Hern & Crabtree - Heath
Hern & Crabtree - Heath
Closes at 6:00pm
304 Caerphilly Road, Heath, Cardiff, CF14 4NS
Hern & Crabtree Heath are an estate agent in Cardiff. They mainly list properties in CF14, CF23 and CF3. Over the last 6 months, they've listed 128 properties, with 44 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and Rightmove.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Hern & Crabtree - Heath Reviews (64)
Have you used this agent?
89%
2%
2%
0%
8%
All (64)
Seller (35)
Buyer (8)
Landlord (0)
Tenant (1)
General (20)
K Abdalwahid
Very disappointed with Hern & Crabtree. After exchanging contracts, my emails were repeatedly ignored—including a simple enquiry about professional cleaning. Post-completion, I requested the “Sold” sign be removed from my driveway, and despite repeated emails, it is still there three weeks later.
This level of unprofessionalism and lack of basic communication is unacceptable, especially after completion when support should still be present.
I would strongly advise others to avoid this agency—there are far more responsive and reliable estate agents in Cardiff.
Edit: To clarify, my issue was never about whether professional cleaning was standard, but about the complete lack of response to multiple emails I sent after exchange—none of which were acknowledged.
I also find the phrase “we welcome honest feedback” inappropriate, as it subtly questions the accuracy of my experience, which I can fully evidence.
My review is fair, factual, and based on the poor communication and delays I encountered—particularly the “Sold” sign still being in place 3 weeks after completion.
Seller
30th Mar 2025 (23 days ago)
A Brockway
Very smooth process - highly recommended; Gina was super helpful and professional.
30th Jan 2025 (12 weeks ago)
R Roberts
Great service so far. Knowledgable. Respectful. Attentive. Speedy process. Contactable and great photos
1st Dec 2024 (20 weeks ago)
K Thompson
H&C were fabulous with the sale of our house - Gavin gave such well-rounded advice to aid the quick sale of our property and Gina was an absolute gem with progressing through to completion. Would recommend this team in a heartbeat ????
13th Nov 2024 (23 weeks ago)
C Butler
Our property in Cardiff is an amazing house, but quite unique, and thus challenging to market. From the development of the brochure and the superb photographs through to completion, the Team at Hern and Crabtree, Pontcanna, did an absolutely amazing job. They were always responsive, efficient, caring and i helpful. Nothing was too much trouble when it came to making the process as easy as possible for us. Anna, Rhodri, Mitchell, and the Team do regard this as much more than a business: they are people's people and they care about their clients and go the extra mile for them every time. We recommend Hearn and Crabtree, Pontcanna, without reservation!
Seller
22nd Oct 2024 (5 mo. ago)
N Dore
We found all the staff at Hern and Crabtree very helpful, friendly and professional during our selling and moving process.
We would highly recommend them to all family and friends.
Seller
20th Oct 2024 (6 mo. ago)
D Srodzinski
An amazing estate agent! Professional and friendly staff who really pull out all the stops for their customers. The team are so helpful and Gavin is such a star. Do not use anyone else in Cardiff (my last estate agents were appalling).
16th Sep 2024 (7 mo. ago)
M Thomas
Our experience with Hern & Crabtree can only be described as first class. The staff we delt with were very friendly and very helpful in all enquiries we had. Nothing was too much trouble. I would especially give praise to Gavin & Gina who helped us with the sale of our property. Excellent service all round and would definitely recommend Herb & Crabtree to anybody who is selling or buying a property.
Thanks to all
Mike Thomas
Seller
9th Aug 2024 (8 mo. ago)
A Castaldo
Impressive Estate Agents - Highly recommend!
31st Jul 2024 (8 mo. ago)
Anonymous Homeseller
Agent was very knowledgable about area; photography was excellent.
Communication with agent staff was excellent and timely.
No glitches, everything went smoothly.
Would highly recommend .
Seller
17th Jul 2024 (9 mo. ago)
T Gibson
First time selling and buying in a chain, the guys were so helpful. A very quick turnaround was needed to get the property on the market which was done to a high quality, photos, advert etc. Heath branch have been fantastic and wouldn't go anywhere else!
Seller
13th Jul 2024 (9 mo. ago)
B rogers
Fantastic experience with Hern and Crabtree from start to finish , all members of the team have been fantastic keeping in contact . House sold very quickly and viewings were arranged professionally without disruption to my family . Gavin, Gina and Annamarie have all been brilliant . Would definitely recommend.
Seller
29th May 2024 (10 mo. ago)
A Glass
Used Hern & Crabtree back in 2018 for a house sale and they were absolutely on the ball with everything, especially Jan from the sales progression team. This time our sellers used H&C and again they have proven to be the best and exceptional in delivering a great service. Special thanks to Anna and Jan.
22nd Apr 2024 (11 mo. ago)
K Lacey
Fantastic service from the Hern and Crabtree Heath team. The most stress free house move due to great online pictures and a very quick sale (they secured an offer over asking price) and updates throughout the whole process from offer to completion. Would definitely recommend.
Seller
27th Feb 2024 (1 year ago)
P Cap
I’ve never had a worse experience in all my years of renting. Consistently disruptive, planning in inspections that they never carry out (after you change your plans to accommodate). You’ll speak to multiple people who don’t communicate and aren’t interested in resolving, so you end up just doing things yourself…that’ll be after a standard 3 week wait for a response.
They made sure it never felt like a home.
Tenant
23rd Jan 2024 (1 year ago)
L Snow
Amazing service from making an appointment to book a valuation to the Completion on our Property. To all the Team at the Heath Office - thank you for everything.
Gavin your professionalism, work ethic and attention to detail in the Sale of our property was outstanding and you are an absolute credit to the Company. I cannot praise you enough and will definitely recommend you to anyone who is thinking of selling their property.
Thank you again.
Linda and Paul
Seller
8th Dec 2023 (1 year ago)
J Billing
Great experience on handing a property sale on behalf of a relative, and as Im not loacted in the area of the sale the support from Gavin, Annamarie and Gina has been invaluable, would highly recommend.
Seller
9th Nov 2023 (1 year ago)
E Shepherd
Great service from start to finish. Through no fault of theirs or ours we had to sell our house on two occasions. Both times the house was sold on opening weekend and achieved above the asking price. We received regular updates throughout the process. Would definitely recommend.
Seller
26th Apr 2023 (1 year ago)
J howell
Absolutely fantastic experience. Very professional and helpful. Any questions I had were dealt with promptly and I had total confidence in the process. Thank you
28th Oct 2022 (2 years ago)
F Rahimy
Hern and Crabtree have been fantastic throughout the whole process of buying a house, I worked with Jan who was always a delight to speak with and very helpful with any questions and concerns I had.
Jan and the sales team worked great at keeping me updated and couldn't have asked for better help!
Highly recommended if you are interested in buying or selling property!
Buyer
31st Aug 2022 (2 years ago)
D Newman
I have found all the staff a Hern and Crabtree Estate Agents- Heath to be extremely helpful and professional. Their proactive approach to dealing with things from placing the property for sale on the market to liaising with both the purchaser and the solicitors during the contract period enabled the sale to proceed smoothly. I would have no hesitation in recommending them to anyone.
Seller
22nd Aug 2022 (2 years ago)
C Perry
Gavin Sheppard and the team have been fantastic throughout my transaction, which was not at all straightforward for a number of reasons. Gavin found a Buyer for my property within days at a price we were very happy with. The team kept my Buyer updated and made sure they were aware of the position at all times, they assisted with the chain ensuring that the key information was delivered up and down the chain. Above all else they were always there at the end of phone offering help, advice and assistance. Thank You All!!
Seller
17th Aug 2022 (2 years ago)
E Expert
They thinl of themselves as the best Estate Agency in Cardiff, when in actual fact they are just another Astate Agent, they have a burocratic approach and more expensive than others
27th Jul 2022 (2 years ago)
R Slocombe
Brilliant service from the team at Hern & Crabtree on a challenging move. They kept in contact throughout and offered useful help and advice. Cant thank them enough for their support and service
27th Jul 2022 (2 years ago)
Anonymous Homeseller
The heath office are selling my mums old house the staff in the office have been very helpful from the start still not finished but are keeping me and my sister up to date and they been very friendly to us .
Seller
19th May 2022 (2 years ago)
P Avery
The most professional, polite, responsive agents I have ever come across! Highly recommend - an incredible service and customer experience. The whole team were brilliant; Annamarie in particular is wonderful
22nd Jul 2021 (3 years ago)
C Regan
I cannot thank Hern and Crabtree enough for the service they provided from start to finish! Everyone that we spoke with from the office on every occasion were lovely especially Anna Marie.
A thank you to Mike Baillie for the beautiful photos he took of our property they were fantastic.
However there is one person at Hern and Crabtree that is there absolute diamond it’s Gavin Shepard. Gavin has sold a previous property for me a few years ago so when he came to value our house I knew he had to be the one to sell it! And of corse he did! Not only did he sell it on the first viewing he brought in multiple offers and we ended up selling for over the asking price.
Gavin is the most enthusiastic, fun, professional, hard working and most importantly honest estate agent I’ve ever met. I don’t know how he does it nothing was ever to much trouble, he works above and beyond his working week and always returns calls & texts straight away. Because he has been in the business for years he understands how stressful the whole process is for the buyers and the sellers and listens to your worries and puts you at ease immediately. I can’t recommend or praise Gavin enough thank you so so much for bringing humour & patience to what could be a stressful process you are a total asset to your company I hope they know how lucky they are to have you! Wouldn’t use another agent!
Thanks again to everyone at Hern and Crabtree your doing a fantastic job all of you!
Seller
28th Jun 2021 (3 years ago)
F Jones
Excellent service by Hern and Crabtree (Heath office) when they recently sold my house. Gavin was very professional and responsive as were the back room staff. A seamless sale and a professional service for a good price.
Seller
22nd Jun 2021 (3 years ago)
S Sealey
We found Hern and Crabtree and their team, friendly and helpful. They listened to what we liked and wanted in a property and delivered whilst offering suggestions of properties we would not have considered because they listened to our comments when viewing properties- this is excellent. Every time we contacted them they responded within an hour. Our solicitors were slow and if it were not for Gavin and his help we would still be waiting to exchange. I have confidence and valued their professional friendly approach and would recommend this estate agent and the team if I was to sell a property.
Buyer
21st May 2021 (3 years ago)
M
Highly recommend Hern and Crabtree, they sold our property for us and were professional throughout the whole process. Always contactable and helpful.
Seller
20th Feb 2021 (4 years ago)
S Ashfield
Having just sold a house with Hern & Crabtree I can highly recommend the team involved. They were all very professional and kept me informed throughout the process. Well done and would use them again.
Stuart Ashfield (Cardiff)
Seller
6th Feb 2021 (4 years ago)
K Jones
Sold our house within 2 weeks. Gavin was absolutely brilliant and always on hand, even during moments of stress and madness. A very well deserved 5 stars, a pleasure to deal with.
Seller
22nd Jan 2021 (4 years ago)
Anonymous Home Buyer
I bought a property through Hern and crabtree in November 2020. Gavin was professional knowledgable and friendly, answered all my questions and went out of his way to help me through my purchase. The post sales service was also really good, regular contact with Annamarie and all communications with the seller passed on professionally, particularly when there were various delays due to the pandemic. I wouldn’t hesitate to use Hern and crabtree again
Buyer
19th Dec 2020 (4 years ago)
J Harley-Fox
If you want a professional, friendly and truly first class service look no further! We chose Hern & Crabtree based on their reputation as an outstanding estate agency and we weren’t disappointed. From the outset the whole process has been smooth and stress free and the team have been a delight to deal with. Our listing with photos, video tour and floor plans was really impressive and represented our home just as we’d hoped it would. We can’t praise Gavin highly enough and we’re so grateful for his depth of knowledge and experience. Our house sold after the first open day while others on our estate, listed with other agents, are still on the market. Look no further than Hern & Crabtree, and ask for Gavin!
Seller
21st Nov 2020 (4 years ago)
C Local
I recieved an excellent service from Gavin at Hern & Crabtree. My house had been struggling to sell with multiple viewers with another agency. Gavin stepped in and the house was sold to the first person he brought through the door which was within two days of initially meeting him. He knew exactly the right demographic to target. It was quick, efficient and what I liked about Gavin was that it was a real personal Service where he got to know us as a family throughout the process. We were kept fully informed throughout the whole process and he was really important to us in helping everything run smoothly on moving day. His knowledge of the housing market is exceptional and I wouldn't hesitate to recommend him to any of my friends looking to move in the future. Using him was a godsend and helped us secure our dream move! Thank you Gavin!! From Alex Milton and family
Seller
19th Nov 2020 (4 years ago)
C Griffiths
We were lucky enough to have Gavin Sheppard be our estate agent when we chose Hern and Crabtree to market our property. Gavin sold our property within days and has been amazing throughout. I have already recommended him to friends and family for any future sales. Jan in sales progression has also been superb. In a process that can be extremely stressful, emotional and put you into completely unknown territory, we felt supported, well advised and experienced such a professional service. Thank you!
Seller
16th Oct 2020 (4 years ago)
C chick
I want to say a huge Thank you to Gavin and the rest of the team at Hern and Crabtree for helping us sell our property
Gavin goes out of his way to make things as easy as possible and is very friendly and professional
I would recommend Gav and the team as the service provided to us was excellent
Many thanks
Seller
16th Oct 2020 (4 years ago)
S Burgess
Very helpful and informative. Friendly approach and, absolutely no pressure.
13th Aug 2020 (4 years ago)
M Lloyd
We chose Gavin Sheppard over 3 other well known competitors to sell our property, this proved to be an excellent decision, the service we have received has been world class from start to finish.
From photos, viewings, listings and market knowledge Gavin has kept us well informed throughout the end to end journey. I can't recommend him and Herne & Crabtree highly enough.
Seller
3rd Aug 2020 (4 years ago)
M Lloyd
The best decision we’ve ever made in life was to choose Gavin Shepperd as our property consultant to sell our house.
His knowledge of the housing market is second to none, he’s extremely professional, very reliable and responsive. He’s also has a lovely friendly approach and he’s always smiling!
Nothing was ever too much trouble and even helped us with our search for our new property.
We can’t think him enough for everything that’s he’s done.
We will miss him tremendously.
Good luck with the future!
Seller
3rd Aug 2020 (4 years ago)
H jones
My estate agent Gavin, totally looked after my sale, found everything I needed for a smooth transition.
Attention to detail, and always available when I needed him, even though the recent covid.
I recommend to all my friends and family, 5 star ???? service. Highly recommended
Thanks Gavin!
Seller
15th Jul 2020 (4 years ago)
M Jarrett
We bought our first home using Hern and Crabtree and dealt with Gavin throughout. He's been friendly, professional, easy to communicate with and helpful at all times. What could've been a hugely stressful process has been a breeze.
Buyer
15th Jul 2020 (4 years ago)
G Keane
I recently purchased a house through Hern and Crabtree. Gavin was absolutely fantastic, professional, personable, he made the whole process go really smoothly without any stress. I highly recommend Gavin!
Buyer
13th Jul 2020 (4 years ago)
C Mahoney
Gavin came highly recommended by a friend. It really was a no brainer to use him as the service he was able to provide was far apart from what any other agent was offering. One contact, years of experience, passionate, personable and got the job done. It was pretty much a hands off job for me as he did it all. From collecting the keys, hand delivering paperwork. Having a new born baby this was a dream. I cannot recommend him enough. Thank you Gavin.
29th May 2020 (4 years ago)
S Jones
We both sold our house and bought the new one through Hern & Crabtree. They were absolutely fantastic!! The personal service we received from both Hern & Crabtree offices was outstanding!! Impeccable service, thank you for all your assistance. Stuart & Sarah
Seller
18th May 2020 (4 years ago)
W Lai
Not long exchanged and completed a house sale on behalf of my father. Spoke to a few people within H&C...
I initially made contact with Jane (Heath) where I registered the intent to sell. Jane was very reassuring but absolutely not pushy or a sales pitch robot. Jane took all the details and she talked me through the process and provided plenty of helpful advice. Craig (Pontcanna) then valued the property and prepared the property particulars ready for marketing, he was very aware of the desired timelines which were achieved. Finally Annie (Pontcanna) who (IIRC!) undertook the viewings and kept me up to date with feedback and interested buyers. We decided to use the recommended solicitors (thanks Craig Emoji) and this ensured the sale transaction was as smooth as possible.
All H&C personnel were very customer focused, very professional yet friendly and extremely approachable. Huge thanks to all of you. I have absolutely no hesitation to recommend or use you again in the future.
Seller
19th Apr 2020 (5 years ago)
A Dowling
Honestly the best service and most friendly staff! After a bit of a mishap with an old buyer the team manged to get my house on the market, sold and completed within 8 weeks! Couldn't be happier with my experience and so happy it's all done with now.
I really can't thank the team enough for the support and help they've given us while selli g the house. I highly recommend as they've sold two house for me now!
Seller
9th Apr 2020 (5 years ago)
S Morris
Having used other estate agents in the past, we were delighted with the service we received from hern and Crabtree. They gave a realistic valuation of the property and took fantastic professional photographs.
They were always easy to get hold of and quick to respond and were invaluable in pushing the sale through as quickly as possible.
12th Mar 2020 (5 years ago)
P Muscat
Outstanding service throughout the whole process
Having just sold our home through Hern & Crabtree and purchased through a different estate agent company in Rhiwbina, the difference in service, professionalism and attitude could not have been more different.
From the initial valuation, Anthony - Manager @ the Heath office - filled us with confidence regarding the process and what level of service we could expect, and throughout, Anthony and his colleagues in the Heath office, did not disappoint. The valuation was accurate and his promise of viewings was spot on (20 in the first weekend!!), which meant that we were able to achieve over asking price by leveraging the initial interest in our house.
Special mention also to Jan, sales progression, who frankly puts many other estate agents and solicitors to shame. In this age of technology there is no reason why accurate updates can’t be provided in a timely way, and those who tried to do as little as possible and let things ‘trundle’ along, were given short shrift by Jan...who kept in regular contact with all parties in the chain to ensure we exchanged and completed in good time.
Having moved a number of times this is one of the few that I have genuinely felt that the estate agency has earned their commission, and this review!! We have recommended H&C to a number of friends and they have been equally impressed by what they’ve seen & experienced. Well done…and thank you Anthony, Jan & the H&C team!
Pete, Helen & (baby) James.
Seller
18th Nov 2019 (5 years ago)
A Davies
We can’t recommend Hern + Crabtree highly enough. Our old house wasn’t even on the market when we had an offer accepted on another, and so we required a quick turnaround to secure our new purchase. From putting our house on the market to receiving offers took ten days, but this wasn’t at all at a loss - the offer we accepted was well in excess of the guide price. Anthony and Jan were great from start to finish and we wouldn’t hesitate using them again.
Ashley + Rowan
Seller
26th Jun 2019 (5 years ago)
N jones
Anthony and Jan and the team did a fantastic job selling my house. From marketing my property with clever well thought out techniques, my property had 29 viewings for the open day, and achieved £12,500 over guide price. They were friendly and professional, and i wouldn't hesitate in using them again. They know what they are doing!
Thank you. Nick and Charlotte.
Seller
25th Jun 2019 (5 years ago)
B Y
Recently brought House through Hern & Crabtree. The Service, Communication was good and Handover done Smooth.
Buyer
9th Oct 2018 (6 years ago)
M U.K
Put a bid in for a property I had my heart set on, was told it was rejected due to the value being too low, however found out it actually sold for lower than we offered - liars. Would never use them again. Transparency is the key to good customer service, which this agent lacks.
Buyer
13th Sep 2018 (6 years ago)
T john
Exellent service .Everything went smoothly.
22nd Jul 2018 (6 years ago)
J Cox
Helen was great throughout the process. Informative and got what needed to be done, done!
Thanks guys
20th Jul 2018 (6 years ago)
A Abc
Sold our bungalow with Hern and Crabtree Heath branch. Absolutely brilliant, very professional and helpful. Also very easy to get hold of anytime of the day (unlike Peter Alan). I would choose them over any other estate agent in Cardiff everytime.
Adam , Lisa and Imogen
Seller
20th Jul 2018 (6 years ago)
M Lock
Excellent customer service and marketing products. All costs and services explained fully prior to going ahead. Would thoroughly recommend this estate agent.
28th Jun 2018 (6 years ago)
E John
I'd definitely recommend these estate agents. They were efficient, communicative, and very professional when dealing with my house purchase!
Buyer
1st Jun 2018 (6 years ago)
B GIbson
Service was efficient and professional, would definitely use them again.
Its been 20 years since we last dealt in the property market and in that time solicitors, for whatever reason, have become risk averse and extremely cautious.
Hern & Crabtree have a representative who specifically deals with both solicitors to ensure they are fully informed and assist in resolving any issues. This was a service which proved to be invaluable.
30th Apr 2018 (6 years ago)
J GAMER
Felt very bad by staff
Was not pleasant,didn't make feel welcome, didnt smile ,dont bother to show the property rather than saying dont do this and that.
9th Mar 2018 (7 years ago)
G Bermingham
Wasn't the easiest of moves, esp thanks to incompetent solicitors, but these guys handled it all with true professionalism and were never daunted by the task. The Progression "team" is a legend too.
18th Sep 2017 (7 years ago)
A Hancock
Very happy with all the photos but not very with the service Jan didn't always return our calls
15th Sep 2017 (7 years ago)
P Herbert
Anthony and the team at caerphilly rd sold a property for me.From valuation until completion they were excellent. Reccomend to anyone looking to use an estate agent.
Seller
15th Sep 2017 (7 years ago)
J B
First class service again. Anthony, Angela and Stephanie sold our house for what we wanted and found us a smaller property in our local area which suits our needs for the time being. I highly recommend these agents
Seller
25th Jun 2017 (7 years ago)
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