As a prospective buyer, I have found the staff at HPS to be extremely helpful. In my opinion they are managing their sales in a timely manner from the point of the For Sale board being erected to then being able to view a property straight away, there was no delay between the point of it being advertised ...with the board and internet. In my opinion this demonstrates their efficiency and is the reason why I would recommend them.... Read more
Buyer
1st Aug 2024 (25 weeks ago)
HPS have been very professional and proactive in their approach to selling my property.
Their service they provide is flawless.
Their customer care is excellent.... Read more
Seller
13th Jul 2024 (6 mo. ago)
J Smith
nice ????
very good customer service. Cheers to Beth and Tony for making me feel very comfortable, will definitely go to them when I sell my house.... Read more
Seller
5th Sep 2022 (2 years ago)
S moss
Popped into the branch for some general advice and received a fantastic service from both Tony and Beth, all of my questions were answered and they both made me feel at ease. I will definitely be recommending HPS to friends and family, Well done Tony & Beth, keep up the hard work.... Read more
18th Aug 2022 (2 years ago)
D Hughes
Fantastic service from Tony and Beth. Nothing was to much trouble. Wouldn’t hesitate in recommending HPS to anyone looking to buy or sell. Thanks guys.... Read more
Seller
12th Aug 2022 (2 years ago)
A Cherry
Had a great experience when moving into our new property. Was kept up to date and staff were very helpful and easy to communicate with.... Read more
Tenant
9th Aug 2022 (2 years ago)
K Rodgers
Friendly helpful staff can’t fault the way they have handled my sale. Would definitely recommend them... Read more
Seller
5th May 2022 (2 years ago)
T Kennedy
Travelled 300 miles from kent was lied to my face told the property I came to view could not be viewed until May. Was told before I left Kent to come fill out forms then come up to view which I did. When I arrived was told the property could not be viewed as it was being decorated. Wasted 600 mile round trip. Then told a day later that the property had gone as it had been viewed. I was lied to and found the girl on the front desk who carried on eating her pie while talking to me very rude. Avoid this office... Read more
2nd May 2022 (2 years ago)
H Peachey
Great service- reliable and efficient both with tenancy issues and landlord assistance: we were happy with them to oversee everything. Good monthly price as well.... Read more
Landlord
24th Dec 2021 (3 years ago)
R fox
Amazing team at HPS. Not having sold a house for so long I did not have a clue what I was doing and the two sales members in the office were extremely patient with me and made the whole process seem less daunting. Thank you to the staff.... Read more
Seller
1st Oct 2021 (3 years ago)
J Prickles
Fantastic estate agent, made buying my new home really easy and quick. If I'm ever looking to move again I will definitely use them again.... Read more
Buyer
1st Oct 2021 (3 years ago)
C Cooper
Really professional and helpful, everything very smooth... Read more
30th Sep 2021 (3 years ago)
After 5 e-mails the `front end`service is no better than an automated response service (in fact worse). None of our e-mails have been read properly and the default response is either `you have to register` or `we are not accepting any further viewings`- as such we have failed to register and failed to have an offer accepted - VERY poor and similar to the experience another family member had last year with HPS. I would never use them to sell a house if this is the experience prospective buyers get.... Read more
Buyer
10th Jun 2021 (3 years ago)
We used HPS and have been highly satisfied with the very professional and friendly service. We would recommend them to anyone. We cannot fault them in any way.... Read more
Seller
26th May 2021 (3 years ago)
K Matthews
We have found all the staff helpful and friendly. They have advised us in a professional way and have taken pressure off what can be a very stressful time. I fully recommend them. An honest team of people.... Read more
8th May 2021 (3 years ago)
A Leonard
Wow! What a great company. They are great to deal with, they made every aspects of my experience completely enjoyable and nothing was to much trouble. Whether it was asking a simple question or me wanting a little more detail they offer the complete service!
Would highly recommend!!! 10 out of 10!!!!... Read more
23rd Feb 2021 (3 years ago)
J G
We have viewed several properties through HPS and have been amazed by how professional and friendly the team have been. Especially in the current circumstances, nothing has ever been too much and we’ve felt very safe viewing homes with them.
Although we have not yet found the property we are looking for, we hope that when we do, it is listed with HPS as we have every confidence that their team are the right people for the job. We have heard many estate agent horror stories and are delighted that we have found the perfect agent to help us in our search.
The whole team have been incredible and we feel they are as invested in our search as we are! Thank you HPS, you’re all stars! ?... Read more
23rd Feb 2021 (3 years ago)
L Crawford
Fantastic service at HPS, Charlie and Olivia have helped me so much and are so friendly - cannot thank them enough for all their help.
I would highly recommend this local agent.... Read more
23rd Feb 2021 (3 years ago)
M Andrew
Not bad but seems.very limited on properties and as yet, still had no new notifications.... Read more
20th Feb 2021 (3 years ago)
T Clement
Have been really helpful and knowledgeable regarding the sale of my property. I would highly recommend this company to anyone who is looking to sell or buy a home.... Read more
Seller
5th Feb 2021 (3 years ago)
M Coldham
Valued our house low, took terrible photo's in winter & published them, even though we asked them not too (didn't notice until a friend pointed it out to us).
Also told interested buyers it was SOLD, when it WASN;T!
They sold it to a developer after 4 months, (on their books in our opinion) with all furniture & contents included.
We would have got full asking price if they had not published the photo's we refused during the winter months & was not bullied into selling fast, not knowing they took it of the HPS site weeks prior.
A developer scam, 'he claims his wife has recovered from cancer & has the all clear', so they want to buy all the content's cheap..
Then they sell on 5 yrs later for £95k profit, with our furniture & hard work as their own cost...
Avoid if you don't want to be screwed over...... Read more
Seller
4th Jan 2021 (4 years ago)
M Coldham
We sold our house for well under the market value 5 yrs ago, furniture included as advised by this estate agent & have since found out this company took it off the market early. Now it's being sold with all our furniture 5 yrs later for 95K more.. I will be seeking solicitor advice tomorrow!... Read more
Seller
4th Jan 2021 (4 years ago)
K Jenkinson
Absolutely useless! Spoke to them on behalf of my sick mother as she needs to move from west Yorkshire to be closer to me. Asked to view a property on her behalf they said that was fine but would call me closer to the time the tenant moves out, to arrange a viewing. The tenant is due to move out today. I've heard nothing from them so I called them today to see if we have a date for viewings. I've just been informed that not only have the viewings been done, but they have also accepted an application! So thanks for that!
And this is after the colossal fk up you made with my house! ????... Read more
16th Dec 2020 (4 years ago)
1st class service no problems nothing to much trouble from estate agent Charlie. Friendly sevice and soon dealt with any questions l had.... Read more
Buyer
24th Nov 2020 (4 years ago)
M Roberts
Thank you to Linda, Liz, Charlie, Hannah and the HPS team for a very good service selling my mum's property. Sale price negotiation was well-judged and communication was timely, informative and always with a smile during these challenging Covid-19 times. I would come back to you.... Read more
Seller
15th Oct 2020 (4 years ago)
C Edmands
Very good and professional. Able to answer my questions with ease to... Read more
14th Oct 2020 (4 years ago)
L Higgs
Called in to arrange a viewing and phone lines were down. Said they would call me once up and running, 7 days later still no call to arrange a viewing.... Read more
8th Oct 2020 (4 years ago)
A Anon
The level of service at HPS appears to have taken a significant dive in the last 12/18 months or so. This appears to coincide with some experienced staff (who were always so helpful and professional) having left HPS. In my own experience, having recently had dealings with them on 3 separate occasions now, they have not been at all proactive in keeping me updated, leaving me to have to keep calling them. They have also failed to return quite a few calls when messages have been left. Note to HPS: please don’t adopt your standard response to negative reviews by saying “we don’t have a record of any dealings with you”. The reason people take the time to leave a review is so that you can take note and do something about it. Hornsea is a small town and until recently only had 1 other agent. In some cases we have no other option but to use you, that does not mean we are happy with your service. Sometimes there’s a fear that putting a name to the review could compromise future transactions. Please take some action to improve!... Read more
8th Sep 2020 (4 years ago)
N Young
I am sorry but this estate agent has acted in my mind in a most unprofessional manner.
A family member died in an very sad way and we were in the process of selling their property but HPS spoke with the purchaser and told the purchaser the house was not worth the agreed amount.
HPS had no right to discuss the property and did not think to contact us.
Awful just awful behaviour. They have added hugely to our distress as a family at a very sad time in all of our lives.... Read more
Seller
18th Aug 2020 (4 years ago)
J neill
Outstanding, professional service... Read more
19th Jul 2020 (4 years ago)
Nice people but unfortunately no feedback even after 4 viewings and requesting it, we changed estate agents... Read more
Seller
7th Jul 2020 (4 years ago)
I Watson
If I could give 10 stars for a fantastic service on helping us find our dream home and selling our property I would certainly give it to HPS!
Well where do I start.... MASSIVE THANK YOU
HPS you have gone above and beyond to make our dream come reality!
Our sale wasn’t the easiest to say the least but I think hps moved earth to make it happen for us! I will be forever great full and can not thank Lina, Charlie and the team enough!
amazing team working there all so helping and so friendly!
Can not recommend them enough thank you som and Imogen... Read more
Seller
19th Jun 2020 (4 years ago)
R Hudson
This team is a sharp act, I'm so pleased we chose them to sell our house. They are clearly very well trained and knowledgeable and being a smaller company they always go the extra mile for you throughout the whole process and respond quickly to all communications. Their terms are also very reasonable. Highly recommended.... Read more
Seller
4th Jun 2020 (4 years ago)
D Buckley
Attempted (on behalf of the landlord) to take nearly £400 of my bond. All the evidence disproved the landlords claims as outright lies. Bizarre but thankful for the DPS.
Thank you for the reply. I do wish a Hornsea business all the best, particularly in the current circumstances. It is however very disappointing when morals and ethics appear second to the balance sheet. Surely honesty, integrity and being trustworthy are professional codes of practice in this field.... Read more
Tenant
30th May 2020 (4 years ago)
I Vance
good local knowledge, very professional, friendly, great customer service skills, great level of communication, would highly recommend... Read more
29th May 2020 (4 years ago)
E Lamb
Great team with great local knowledge really listened to what I was looking for in my new home and came up with ideas and properties I never would have considered. Thank you for taking the stress out my search. You are the best!!... Read more
27th May 2020 (4 years ago)
G Olsen
Did what they promised, got us lots of viewings and sold in 3 weeks... Read more
Seller
1st Mar 2020 (4 years ago)
L Metra
Can be very helpful at times most likely the best place in hornsea if you looking for sales and rentals. In my particular experience in renting a property from this outfit the staff have been very commandeering and friendly. They also show a good interest in there work and give the company a professional look.... Read more
Tenant
8th Nov 2019 (5 years ago)
H Flack
Fantastic staff, so friendly and helpful, we would definitely recommend Hornsea property services and would always use them again ourselves.... Read more
2nd Sep 2019 (5 years ago)
L flack
Really good, very helpful staff who were always on the phone when needed. Made our experience much easier will definitely use again.... Read more
2nd Sep 2019 (5 years ago)
J carrick
Top staff very helpful... Read more
13th Aug 2019 (5 years ago)
B B
Absolutely clueless. How they remain open is mind boggling. Undertaking remedial work without consent, failing to provide legal paperwork to tenants, providing misleading information to name a few of their fails. They were taken to the Property Ombudsman and ordered to pay compensation for their shambolic service, and still to this day refuse to acknowledge their fails as an agent. I cannot stress enough AVIOD!!!... Read more
Landlord
29th May 2019 (5 years ago)
D Booth
A professional and friendly service from valuation to completion. HPS had a group of buyers ready to view our property within 2 days. We accepted an offer after 4 days on the market and the sale was completed after 6 weeks. At every stage HPS were helpful and supportive. Thank you.... Read more
Seller
28th May 2019 (5 years ago)
S Drysdale
Use harassing tactics when you aren't even selling a property with them. The behavior they are now displaying shows the exact reason why we chose not to list our property with HPS. Be aware.... Read more
2nd Apr 2019 (5 years ago)
N Johnson
Very helpful staff, good presentation of property literature.
Although the seller is their client, I have found they are equally good with the buyer.... Read more
Buyer
5th Nov 2018 (6 years ago)
L Jansson
Excellent and friendly service. I've only used the lettings side, but if they're service and attitude is anything to go by I would happily use them to buy or sell a house!... Read more
Landlord
4th Sep 2018 (6 years ago)
B didly
A flier came through my door,it says they are based on trust,honesty and professionalism.when things go wrong they are absolutely none of these.had to give one star because no stars isn't available.... Read more
12th Aug 2018 (6 years ago)
D Richardson
I have had lots of dealings with the rental side as I own flats in the area. I cannot fault the staff at all. They have helped me above and beyond what they need to and I am so grateful to them. They always find tenants as quickly as they can and help with the process of getting contracts etc sorted. Julia is always willing to help whenever she can. They are a fantastic team. Thanks for everything.
Dianne Richardson... Read more
Landlord
3rd Aug 2018 (6 years ago)
R Owens
Well informed staff,good service,would recommended .... Read more
24th Jul 2018 (6 years ago)
J Falconer
I have been with HPS for a number of years. Both the rent and sales side. I have always found their service to be professional and very efficient.... Read more
8th Jun 2017 (7 years ago)