My experience with Jack Taggart & Co has been extremely disappointing.
On 9 July 2026, after viewing a property, I was asked whether I could pay 6 months rent in advance to secure the property. As I wasn't able, he settled with me paying £3,900 which consisted of 1 month rent and deposit. I was later informed that the property would no longer be available. Despite being given several dates on which I was told my money would be refunded, the payments did not materialise, and I had to repeatedly chase for updates.
I also requested details of the tenancy deposit protection scheme that I was told held my deposit, but I did not receive the information I requested.
The delays caused significant financial stress and affected my ability to secure alternative accommodation. As I was unable to resolve the matter directly, I have now commenced a small claim to recover the money.
This review reflects my personal experience.... Read more
Tenant
1st Aug 2026 (2 days ago)
Although several months have now passed, I still feel it is important to share my experience and advise anyone considering using this agency to be very careful.
In my experience, getting my rent paid to me on time was extremely difficult. I had to repeatedly chase the agency for months to receive rent that was owed to me. Communication and the handling of payments were very disappointing.
Based on my experience, I would not recommend this agency to landlords and would strongly advise anyone considering using their services to do their research carefully and make sure they fully understand how rent payments and property management will be handled.... Read more
Landlord
20th Jul 2026 (14 days ago)
As tenants, we had a very disappointing experience with this agency. We would not recommend them to either tenants or landlords. They collected our rent but failed to pass it on to the landlord for several months. They also failed to protect our tenancy deposit within the required 30-day legal timeframe, causing unnecessary stress and concern. Based on our experience, we strongly advise others to think carefully before trusting this agency.... Read more
Tenant
2nd Jul 2026 (5 weeks ago)
Absolutely fantastic service from Jack and his team especially George. Having had much frustration when selling properties through other agents in the past year, what I got from Jack was a breath of fresh air. From valuation, to a huge number of viewings to a sale in such a short space of time was exceptional. The Advice and communication was first class, we never had to chase for anything and were kept updated at every stage. Jack’s knowledge of the property market in the local area is second to none. Even the Solicitor Jack recommended has been on it with the conveyancing. All told, a superb experience and would highly recommend to anyone, buying or selling... Read more
Seller
1st Jul 2026 (5 weeks ago)
Avoid this agency. Our experience has been extremely disappointing. They have still not returned money owed to us after more than three months, despite repeated attempts to resolve the issue. I would not recommend their services and hope others don’t have to go through the same experience.... Read more
Landlord
1st Jul 2026 (5 weeks ago)
Very disappointing experience. They failed to protect our deposit on time, communication was terrible, and they rarely replied to our messages. I would not recommend this agency to anyone.... Read more
Tenant
29th Jun 2026 (5 weeks ago)
I would not recommend this agency to anyone. They collected several months of rent in advance from the tenant, but it has now been three months and they still have not paid us the money that is owed to us. Communication has been poor, and the delay is completely unacceptable. Based on my experience, I cannot recommend this agency.... Read more
Landlord
17th Jun 2026 (7 weeks ago)
highly recommend avoiding this agency. While they are prompt in taking your rent money, getting that money transferred to the landlord takes time I have been waiting for over six weeks just to have my rent processed and paid out. It is completely unacceptable to have to wait this long and constantly chase them for money that belongs to you. Very disappointing service.... Read more
Landlord
15th Jun 2026 (7 weeks ago)

I rarely leave negative reviews, but other landlords should be aware of my experience with this agency.
The agency has collected rent from my tenant for the past four months, yet I have not received any of the money owed to me. During this time, I have sent numerous emails and made repeated phone calls seeking an explanation and a payment timeline. Communication has been extremely poor. Messages are ignored, calls are not returned, and when contact is made, I am repeatedly told that payment will be made “today” or “tomorrow.” Those assurances have been given for months without any action.
Four months without receiving rent that has already been collected is completely unacceptable. The lack of transparency, accountability, and professional communication has caused significant stress and inconvenience.
I would strongly urge any landlord considering this agency to carry out thorough due diligence before entrusting them with their property or rental income. I hope this review prompts the agency to resolve the outstanding payments immediately and begin communicating honestly with its clients.... Read more
Landlord
15th Jun 2026 (7 weeks ago)
The fact we sold in 8 weeks speaks for itself...... Read more
Seller
27th Feb 2026 (22 weeks ago)
Generally an extremely poor service from day one, very unresponsive and unhelpful. Once again no call back today as requested to resolve an ongoing issue that nobody seems to be interested. I phoned the office, I was told Jack Taggart would call me back in 15 -20 minutes, an hour later I called back to be informed he's gone home for the day, hardly surprising. The last several times that I have asked to be called, nobody has contacted me. I have never dealt with such an unhelpful lettings company.... Read more
Tenant
20th Feb 2026 (23 weeks ago)
Very helpful and tried very hard to sell the property with the right customers.Would recommend them to my friends without question.... Read more
Seller
15th Jan 2026 (6 mo. ago)
The customer service was second to none. I registered on this site and received a call within seconds.
Communication was excellent throughout with both Jack and Michael.
I would highly recommend!... Read more
Seller
16th Jul 2025 (1 year ago)
Jack & Wes are a great team, and the agency is well-run and very professional. Most UK estate agents are awful: these guys are against the trend: they are a pleasure to deal with, really paying attention to what we wanted, and never brushing us off with superficial comments. Even though there were many complications, this team remained professional and very helpful to both us and the vendor throughout. I definitely recommned buying from them.... Read more
Buyer
7th Apr 2023 (3 years ago)
Jack & Wes are a great team, and the agency is well-run and very professional. Most UK estate agents are awful: these guys are against the trend: they are a pleasure to deal with, really paying attention to what we wanted, and never brushing us off with superficial comments. Even though there were many complications, this team remained professional and very helpful to both us and the vendor throughout. I definitely recommned buying from them.... Read more
Buyer
7th Apr 2023 (3 years ago)
Staff are friendly enough till they outright lie about the lease length on a property to the point you already have solicitors ready to make the purchase. Thankfully a friend looked for us and found the lease length was next to worthless.
When I questioned them about this they insisted they were always transparent with the lease length. But the various messages I have saying different would suggest different. Was told 97 years multiple times. Ended up being 80 years. Would have got trapped into the purchase too if there wasn't people looking out for this exact thing.
Apart from that communication was next to terrible. I will never recommend them. They're nice till you call them out on their lack of integrity!... Read more
Buyer
27th Jun 2022 (4 years ago)
Couldn’t recommend jack taggort & co highly enough!! Wes dealt with the letting of my student hmo and in the very short time frame we had given him, he had managed to fill all 5 rooms. Very efficient and professional A+++++... Read more
Landlord
10th Oct 2021 (4 years ago)
I had a lot of boxes that needed to ticked when looking for a new home. Jack really listened and understood what I wanted - he found me the perfect new home. Throughout the process Jack and Phoebe were brilliant communicators, ensuring that information was delivered and questions answered very quickly.
Thank you... Read more
Buyer
1st Mar 2020 (6 years ago)
Jack and Phebbe were amazing from start to finish and guided me through a really stressful time, would highly recommend!... Read more
Seller
20th Nov 2019 (6 years ago)