From the very start of my selling journey I knew that I made the right decision choosing James.
All of the team were extremely helpful, supportive and efficient.
I won't mention individuals as everyone is fantastic ????... Read more
Seller
14th Feb 2025 (3 days ago)
S Halvey
Excellent service. Very informative and transparent. Cannot thank the team enough, especially Mary and Samantha. Very accommodating and going above and beyond prior, during and post completion. Thank you.... Read more
12th Feb 2025 (5 days ago)
J Noctor
Five star plus for this lovely James Estate Agents. Nothing is too much trouble for the team. Always there for you and brilliant from start to finish of the process of buying and selling your house. Thank you Mary, Catherine and Samantha. You’re the best xx... Read more
Seller
12th Feb 2025 (5 days ago)
I am extremely pleased with the service I received from James Estate Agents. I particularly appreciated the quick and helpful replies to my many emails, and the fact that members of the firm essentially "looked after" the house during the sale process as it was vacant and I live many miles from the house and could rarely attend.... Read more
Seller
31st Jan 2025 (17 days ago)
M Sanghvi
It was a pleasure dealing with James Estate Agents. I’d like to specially call out Mary for her no-pushy attitude and being as transparent with us. Not to forget Catherine and Samantha for progressing and closing. I will recommend them to anyone.... Read more
28th Jan 2025 (20 days ago)
D Pinto
Thanks to James Estate Agents prior knowledge, we had a cash buyer on board even before the property went on the market. The whole process progressed swiftly and effortlessly from receiving an offer on the 9th October 2024 to completion on 16th December 2024. We were kept up to date with the status throughout the sale and couldn't be more satisfied with the assistance that we received from the team at James.... Read more
Seller
19th Dec 2024 (9 weeks ago)
T Miller
I want to express my gratitude to James State Agency and the people involved who helped me find my new home and supported me throughout the process. Mary, Samantha, and Catharine are incredible people who are ready to help and make everything happen. I highly recommend them!!!... Read more
9th Dec 2024 (10 weeks ago)
M Benham
During our sale, we received a first class service from James estate agents. The team were very professional and very patient during an unexpected difficult health issue. It meant we had to stop our house sale and resume almost a year later. The team were patient and very kind throughout this time. Ultimately, they found ideal buyers and our sale progressed smoothly to completion. Highly recommended estate agents and very different to other local agents. Our solicitor was also impressed!... Read more
Seller
14th Nov 2024 (14 weeks ago)
Thank you to Percy, Mary, Samantha and Catherine for their advice and assistance in arranging the sell of the property, all within 15 weeks. Would recommend James Estate Agents to anyone thinking of selling or purchasing a property.... Read more
Seller
3rd Sep 2024 (24 weeks ago)
they were very attentive and helped the process... Read more
Seller
7th Aug 2024 (6 mo. ago)
B Ralphs
James Estate Agents recently handled my house sale. They were very professional, easy to deal with and friendly. Excellent local knowledge which contributed to a successful sale and a smooth process. Highly recommended.... Read more
Seller
18th Jul 2024 (6 mo. ago)
A Fearn
Patient, persistent and determined. My niche property, marketed at the most unexpectedly unfortunate time, just before Liz Truss did her thing, has finally become the good home gone to a happy buyer. Thanks to the team at James for their unfailing support, optimism and cheerfulness through a difficult period.... Read more
23rd Jun 2024 (7 mo. ago)
N Bennett
My dealings in selling my home with James Estate Agent has been truly amazing from start to finish. Special mention to Samantha, Catherine and Mary. You have all been totally dedicated to ensuring my sale went as smoothly as possible showing dedication and commitment. Your communication has been outstanding. An absolute pleasure to deal with you all.
Thank you for all your hard work.
Nikki... Read more
Seller
18th Jun 2024 (7 mo. ago)
Philippa
Would highly recommend!
If you are selling or letting property in the Croxley Green area then you can’t do better than use James.
Percy & his team are outstanding, knowledgeable about the area & the housing market, available to support your needs in a friendly and professional manner.
Having used James as a management agent for years we had no hesitation in using them to sell our property, which they sold in a few weeks!
Many thanks to all at James.... Read more
Seller
13th Jun 2024 (8 mo. ago)
Neel
Purchased a property through James and they were very efficient, easy to deal with, and had great knowledge of the local area. Special thanks to Mary, Samantha and Catherine for all their help.... Read more
Buyer
11th Jun 2024 (8 mo. ago)
M Crann
Rented from them and my family sold with them. Great estate agents, fast and effective.... Read more
Seller
7th Jun 2024 (8 mo. ago)
L Wang
Highly recommend they for anyone who looking to buy a house. From the very beginning and throughout the process, they always respond quickly and professionally, thanks to Catherine, Mary and Samantha, we bought the lovely house!... Read more
Buyer
29th May 2024 (8 mo. ago)
James were very helpful and made our buying process so easy.Communication was great.
Highly recommended.
Thank you .... Read more
Buyer
1st May 2024 (9 mo. ago)
M Hill
James acted as a lettings management agent on a flat for us and as a selling agent when we sold the property. The help and advice on preparing the property for letting was detailed and supportive. The property was sold within two weeks of going on the market. In both cases - letting and sales - their services was excellent. We were always kept fully informed and liaison between us and our tenants was very professional, as was the liaison with our buyers. Great personal and professional service for a period of three years. Thanks!... Read more
Seller
26th Apr 2024 (9 mo. ago)
Y Deiev
Absolutely amazing experience. We were renting an apartment with them for the past few years and it was nothing other than positive experience. Thanks a lot to Sam Marsh for all the time spent on us.... Read more
Tenant
17th Apr 2024 (10 mo. ago)
James were absolutely fantastic - I would recommend them to anyone thinking of selling their house. They were quick to act on our instructions and ensured the viewing and offer process went very smoothly. They constantly updated me throughout the sale process and all went through in 3 months with no hiccups. Thank you very much, would thoroughly recommend to anyone!... Read more
Seller
12th Apr 2024 (10 mo. ago)
A Sillitoe
Never seen an estate agent actively try to make the neighbours hate their customer before they've even moved in, not sure the customers will appreciate that in the end. Avoid Mary Shults at all costs, she's got an ego the size of the house she's trying (and failing) to sell.... Read more
Seller
27th Mar 2024 (10 mo. ago)
The agency cooperated with us during the whole process. Replied to all our requests on time.... Read more
Buyer
26th Mar 2024 (10 mo. ago)
Professional service with excellent knowledge of the market locally and predicted trends.... Read more
Seller
25th Mar 2024 (10 mo. ago)
H Room
Fantastic agency, wonderfully run by the ladies, could always get hold of Sam - really friendly and helpful. From a tenant point of view, anything that was an issue with the property we were in, was fixed straight away, no issues at all with the company, would high recommend!... Read more
Tenant
12th Mar 2024 (11 mo. ago)
My husband and I have just purchased our new home via James Estate Agents. They were great throughout. Special thanks to Mary, Catherine and Samantha who helped to ensure the process was as smooth as possible. We would definitely recommend James when looking to buy a new property.... Read more
Buyer
27th Feb 2024 (11 mo. ago)
Friendly and helpful agents... Read more
Buyer
23rd Feb 2024 (11 mo. ago)
P Cronje
I'd get everything in writing from this company, especially if you are travelling to view. I've been "let" a property with no parking after being assured there was. Been a huge waste of my time, now having to seek hotel accommodation due to work commitments. Given misleading information from the start and spoken to rudely by staff. I expect more from an ARLA accredited agent!... Read more
Landlord
19th Feb 2024 (11 mo. ago)
S FC
I arranged an appointment for James to value a rental property, which I drove 180 miles for. They cancelled the appointment an hour before it was due, citing it not being their type of property or an area they are interested in. Absolutely fair enough, but none of that had changed since the previous week when I made the appointment - which, in my opinion, is when they should have told me that they weren't interested in my business. They didn't even have the grace to phone me to apologise, they just dropped an email saying they wouldn't be coming. Looking at other reviews on here they clearly offer decent service to some customers - which is why I selected them in the first place. Presumably though this service only extends to those customers that they consider 'good enough' for them. I'm sorry I didn't meet your exacting standards James!... Read more
Landlord
26th Jan 2024 (1 year ago)
The whole team at James Estate Agents went above and beyond in securing the sale of our house. From valuation to completion they were very helpful, pleasant to deal with and kept us informed at all times. We would not hesitate in using them again and would recommend them to prospective vendors.... Read more
Seller
23rd Jan 2024 (1 year ago)
D Harding
James Estate Agents were really helpful with the purchase of our family home. They responded to any queries we had very promptly and help drive the purchase through in a timely manor. Thank you all!... Read more
Buyer
12th Dec 2023 (1 year ago)
H saxena
James is undoubtedly the best agents. They made the purchase experience so simple. The communication is amazing, even the referrals they gave were very genuine. The enthusiastic team, makes it a amazing experience for the buyers. Looking forward to many more transactions. All the best team!!... Read more
Buyer
6th Nov 2023 (1 year ago)
Danny
Rented a place through them, Terrible service, treated terrible, when we had problems with the property they just said, you deal with it rather then speak to the landlord and help us... Read more
Tenant
29th Sep 2023 (1 year ago)
N Babar
Such a pleasure to work with. Always happy to help with our queries etc. and super prompt with all communication to and fro. We would highly recommend them!... Read more
29th Sep 2023 (1 year ago)
N sharm

Best in class people, lovely team - Samantha, Catherine, Clare, Mary, and everyone who attended my countless phone calls - Thank you..
I just had to write this to express my heartfelt appreciation for your incredible support in securing the 93VW. You guys were absolute rockstars throughout the entire process of buying the house, and I couldn't be happier with the outcome.
Please know that we have been in the market to buy our first house for over three years, got gazumped three times. Those high street, penny wise agents from reputed brands had no empathy , they would still try to scrape the last bit of meat from the bone by pushing and promoting their own mortgage advisors, solicitors, insurances, you name it.
Yiu guys were pleasently different from the onset. Seriously, within those tight timelines of just 6-7 weeks, you all went above and beyond. Your proactive approach, friendly attitude, and lightning-fast responses made it possible. I felt like I had my own team of Avengers my side (yes - a Marvel buff), making the whole experience smooth and seamless.
I can't thank you enough for being so empathetic and understanding. Your friendliness really made us feel comfortable like we were in good hands.
From the bottom of our hearts, a massive thank you!
Please keep being awesome and rising in the real estate world!
Wishing you continued success and happiness in everything you do.... Read more
Buyer
7th Sep 2023 (1 year ago)
L Green
Thank you to all the team at James who helped to sell our house, in what was a very difficult climate and not the most straightforward of transactions. It took a while to get there, but we eventually completed a couple of weeks ago and were kept informed throughout.
Catherine in particular was always friendly, helpful and understanding during a stressful time.
Thank you to all the team for your hard work in securing the sale!... Read more
Seller
7th Sep 2023 (1 year ago)
L Stapleton
We sold our house recently with James and could not recommend them highly enough, from valuation all the way through to completion they assisted us along the way and were integral in getting the sale across the line chasing solicitors where required.... Read more
Seller
5th Sep 2023 (1 year ago)
James Estates are customer focused and get the job done,with excellent people working there and a very friendly and professional team spirit. They do everything they can for you.
Great service.10 out of 10.... Read more
Seller
1st Sep 2023 (1 year ago)
B Wood
We went through 2 different agents before we finally found James’s estate agent and I’m so glad we had them to sell our house and help us purchase another one.
We had a bit of a rocky ride in terms of our sale and purchase but the amazing team, Catherine, Mary and Samantha helped us throughout. They were always so considerate and friendly and gave us all the information we needed as soon as they had it. They spent time making sure we understood the buying and selling process and really put in the hours to making sure our sale got over the line. Now writing this from our new home we are incredibly grateful to the team for helping get us here.
Becky and Robin... Read more
Seller
30th Aug 2023 (1 year ago)
The buyer and the buyer’s solicitors were very difficult. Despite this James’s staff were incredibly patient and persevered diligently until completion.
I’m not sure any other agent could have performed so well.
Many thanks.... Read more
Seller
25th Aug 2023 (1 year ago)
S White
From start to finish, the team have been great. In this market you need straightforward and candid conversations, and an energy to take the initial sale through to completion. They helped solve problems at speed, I have learnt a lot! Thanks for all the support.... Read more
Seller
5th Aug 2023 (1 year ago)
B Duffy
Your staff shouldn't be driving on the wrong side of the road in a company car. Cut the corner on Sydney Road in Watford with no apology as she drove past me.... Read more
4th Aug 2023 (1 year ago)
The James team are really supportive I was a third time lucky to secure a property and it was worth the wait.
The minute the deal went south I would be informed with straight forward delivery which was appreciated.
I would for sure work with the James team again.... Read more
Buyer
1st Aug 2023 (1 year ago)
The team worked tirelessly to get my property sold - it was a challenging sell - but on a whole they managed to connect the right people who genuinely interested in the property.
When they needed to push the chain in the right direction they did so.
I would for sure work with the James team again because they were right for me both personalities and work ethic.... Read more
Seller
1st Aug 2023 (1 year ago)
My experience with James State Agent was nothing short of magical. From the moment we met, They treated me like family and worked tirelessly to understand my vision of a perfect home.
Their dedication and care were evident in every step of the process. They listened to my hopes and fears, guiding me with unwavering support. With their expert knowledge, they curated a personalized list of homes that felt like they were made just for me.
The closing was bittersweet, knowing our journey together had come to an end. But as I stepped into my new home, tears of joy streamed down my cheeks. I owe it all to Sellers State Agent for making my dreams a reality.
To anyone seeking a real estate partner who cares, who understands, and who will go above and beyond, I wholeheartedly recommend Sellers State Agent. They made a house feel like a home, and I'll forever cherish the memories we created together. Thank you from the bottom of my heart!... Read more
Seller
29th Jul 2023 (1 year ago)
G Haynes
I decided to use a local estate agent, as I my mother would have appreciated the support of a local business, plus the fee was competitive. Despite unfavourable market conditions and probate delay, the bungalow was purchased by local first time buyers, which would also have pleased Mum. James Estate Agents were helpful throughout the process and I have no hesitation in recommending them.... Read more
Seller
13th Jul 2023 (1 year ago)
C ayrton
The agents at James were incredibly helpful, accommodating and understanding. We bought our first house with them and they talked us through the process alongside letting us view the house on multiple occasions that fit around 8-6 working hours. Thank you very much to the whole team- Connor and Charlotte... Read more
Buyer
12th Jul 2023 (1 year ago)
Everyone from James were helpful and very proactive in trying to get a satisfactory outcome for us in sometimes difficult circumstances... Read more
Buyer
23rd Jun 2023 (1 year ago)
M Denney
We purchased a house through James estate agents, and found them to be helpful, professional and thorough at keeping us up to date and helping us complete successfully.... Read more
Buyer
8th May 2023 (1 year ago)
J Manjania
Recently used James to sell my family property and had considered using a bigger corporate brand but my past experience with James Estates Agents was so good that I appointed them. The sale proved to be challenging and the buyer reduced the initial agreed sales price very substantially, despite all this James Estate Agents, dealt with all the issues in a professional and diplomatic manner and it was only through their tenacity and experience in dealing with difficult buyers that the deal held together. They even arranged for some last minute clearance to be done for me. I would have no hesitation in recommending them as an agent who goes the extra mile. Keep up the great work.... Read more
Seller
25th Apr 2023 (1 year ago)
S Kumar
I had an extremely disappointing experience with James Estate Agent. Not only did they mislead me, but they also lied during the pre-completion inspection, and provided me with the wrong access codes and keys. They confirmed that all necessary work was carried out prior to completion, which turned out to be untrue. Their unprofessionalism was truly shocking, and I would strongly advise anyone to avoid working with them.... Read more
20th Apr 2023 (1 year ago)
K Bennett
We are so pleased that we chose James Estate Agents to sell our property. They have been extremely professional right from their first visit to view the property to exchange of contracts. Nothing was ever too much trouble for them. All verbal communications were backed up by an email shortly afterwards.
The staff have always been polite, cheerful and very supportive throughout the selling process. When the contract exchange became drawn out due to solicitor issues they were there at the end of the phone to keep us calm and stress free. We have no reservation in recommending James Estate Agents to anyone selling their property.... Read more
Seller
31st Mar 2023 (1 year ago)
L Noonan
We sold out home through James Estate agents. We were kept up-to date and it as a seamless transaction. Catherine and Mary were lovely, knowledgeable and helpful.
Would highly recommend James Estate Agents!... Read more
Seller
13th Feb 2023 (2 years ago)
L Fuschillo
We recently purchased our new house from James Estates in Croxley Green. We would highly recommend them to anyone else looking to purchase a property. They were very informative and offered advice and assistance throughout the entire transaction.... Read more
Buyer
2nd Feb 2023 (2 years ago)
G Wilson
James Estate Agents provided us with an exemplary service from start to finish. They valued our house, provided advice on the best way to sell it and eventually found a buyer and updated us throughout the sales process. We would have no hesitation at all in recommending them to others. They cover the start to finish process very professionally and we have no regrets in choosing them. Highly recommended.... Read more
Seller
1st Feb 2023 (2 years ago)
K Clark

Our experience of James Estate Agents was very poor from start to finish.
We originally contacted them to value our property. They massively over-valued it in comparison to 4 other local estate agents, which we assume was simply to try & secure the business.
We approached them some months later when we wanted to view a property that was listed through them. The woman in the shop was EXTREMELY rude, unprofessional, blunt, condescending and said that we weren’t allowed to view the property because we weren’t on their books (having decided to sell our home with another, more realistic agent).
When I suggested that we'd perhaps have to offer without seeing it, she abruptly told me that "you can't legally offer on a property without viewing it" which I then had to inform her wasn't correct and that they have a legal obligation to put all offers forward. She retracted, and said "well, we don't advise it!" She almost delighted in the fact that we'd struggle to secure the property (because of the high demand to view it).
We eventually had to write to the owners of the property directly to try and get a viewing. Our journey with trying to secure this property went on to be long and stressful (for various reasons) but we ended up offering on the house three times and eventually secured it.
Towards the end of the process and just before exchange, it was highlighted to us that planning certification was not provided for a certain part of the house, and although other documents were, our bank had to investigate further before deciding on whether they would provide the mortgage or not. The agent at James came across as being frustrated by this. She insinuated that we were holding up the process for everyone unnecessarily (even though the investigation was out of our hands). Her comments and tone during conversations were honestly shocking. There was no empathy to the fact after such a stressful journey and in these final stages, that we were potentially buying a house that in 20 years time, we may struggle to sell on.
On the whole, nearly every interaction with James was bad. Our interactions with other estate agents (up and down our chain) were pleasant and they clearly understood and enjoyed working with people. They all showed sympathy, understanding and good humour at various points, all qualities that were extremely lacking at James. We will never use them, never recommend them and although we got our house in the end, it’s absolutely no thanks to them.... Read more
Buyer
31st Jan 2023 (2 years ago)
M Krumbholz
Amazing service and support during the 11 months it took to buy my house (due to chain falling through). Very responsive to my many emails and calls and empathetic during this stressful time. Went above and beyond what typical estate agents too. Thank you so much Samantha, Mary and Catherine.... Read more
Buyer
8th Jan 2023 (2 years ago)
H Broadbent
Very good service when I purchased my new home. Thank you Mary, Catherine and Samantha.... Read more
Buyer
21st Dec 2022 (2 years ago)
Excellent Estate Agent. I used James Estate some three years ago for probate purposes and was very pleased with their services. Having decided to sell my property there was no hesitation in appointing James to market the house.
All of the personnel in the company are very pleasant and went out of their way to keep me informed of progress. Their advice on procedures and appointing Solicitors etc.was excellent.
Having now sold the property for me I would highly recommend James Estate Agents.... Read more
Seller
30th Nov 2022 (2 years ago)
S Lumb
Have very positive feedback on James Estate Agents. Throughout our time as tenants, they managed the maintenance of the property as well as expertly managing the fine relationship line between the landlord and ourselves. Particular praise to Sam Marsh, who was professional, courteous and attentive throughout. Thank you... Read more
Tenant
24th Nov 2022 (2 years ago)
James Estate Agents provided a very professional and informative service on the sale of our property from the initial meeting, during the marketing process and up to completion of the sale. They kept in regular contact and answered any queries. Their knowledge of the local area and advice during the marketing process was invaluable.... Read more
Seller
23rd Nov 2022 (2 years ago)
S Brown
I have bought & sold property via James’s.
Catherine, Mary, Samantha, Clare & Percy to name a few that have been so helpful with all processes. Keeping me informed by phone & in writing when necessary. Would & have recommended to others ??
Thank you to you all ????... Read more
Seller
23rd Nov 2022 (2 years ago)
James' staff were approachable, efficient and knowledgeable and guided us through the process very well.... Read more
Seller
23rd Nov 2022 (2 years ago)
K Vakili
We recently used the services of James Estate Agents to sell our property in Croxley Green. They did a fantastic job. They responded to every email fast, followed up with the buyers whenever necessary, and managed the whole process professionally and smoothly. We highly recommend them.... Read more
Seller
23rd Nov 2022 (2 years ago)
V Mehan
As a landlord, I was shocked and utterly appalled when the staff at James Estate Agents (Croxley Green), in an open email, advised to me that because my Tenant's English was "not the best", they were not to be believed or to be treated equally, in a dispute over the engagement of their plumber. In circumstances where they never even spoke to my tenant about the issue, whose English in my view is perfectly good if not excellent. James Estate Agents have used someone's race and nationality against them, which is in my opinion both unprofessional and plainly wrong at best, and at worst prejudicial. In my extremely poor experience, if you don't speak perfect English according to James Estate Agents, then you are likely to be deemed unequal to other English born customers.... Read more
Landlord
22nd Nov 2022 (2 years ago)
N Stanton
Thanks for all your help with our purchase - highly professional and communicative throughout the process.... Read more
Buyer
3rd Nov 2022 (2 years ago)
The team at James worked through all issues and obstacles to ensure that the sale was completed... Read more
Seller
14th Sep 2022 (2 years ago)
A Linnane
We have recently bought a property through James estates and previously rented a property through them too. We have always had a top rate service from them and their customer service is excellent. Everyone who works for this company is friendly, helpful and professional. They really give the personal touch and go above and beyond. We would not hesitate in using them again when selling our property so would highly recommend them.... Read more
13th Jul 2022 (2 years ago)
What a fantastic group of people . From my initial conversation and valuation every member of the team presented themselves as a friendly , empathetic member of the team. Special thanks to Percy the manager who negotiated for me and got my offer accepted. To the two ladies who supported me and acted on my behalf through the minefield of selling with
tolerance and forbearance. Their knowledge and professionalism was invaluable and made each step along the way easier for me to cope with both practically
and emotionally. I cannot recommend ‘James highly enough.As a single lady their interest and
reassurance both on the phone and in person meant a lot to me and I can’t thank them enough.... Read more
Seller
8th Jul 2022 (2 years ago)
I rashid
We've had a great experience. I had communication with Catherine, Samantha, Clare and Mary. All were great. They would reply writing 24hrs and try their best to help with every query.... Read more
26th May 2022 (2 years ago)
P Boden
Great service, friendly and helpful people, good advice, confident handling of all issues. Everything you want in an estate agent but so seldom find. Recommended. Use James, don't bother with others.... Read more
25th May 2022 (2 years ago)
A Grossman
Good... Read more
20th May 2022 (2 years ago)
S dartinet
We met Catherine who was very thorough and professional. We have dealt with a few estate agents but James agency has so far been so professional, courteous and swift that we would highly recommend... Read more
29th Mar 2022 (2 years ago)
G Barrett
We were selling a property which had been in our family for over 50 years so a somewhat stressful time. James Estate Agents proved to be a very professional firm with a knowledgeable, friendly team in place to deal with our sale. We were kept updated regarding viewings and feedback. The sale was completed within 4 months. Would definitely recommend this firm of estate agents.... Read more
Seller
24th Feb 2022 (2 years ago)
B Dale
I've been with James for a long time as the pandemic ruined our sale for a a good while. They are a lovely group of people and endlessly helpful and supportive. I'm so glad we ended up selling AND buying through them. By far the best estate agents in the area. A special thank you to Catherine for all her extra help to get us our dream home.... Read more
Seller
22nd Feb 2022 (2 years ago)
L Kelly
James Estate Agents were incredible from the very start to finish on my purchase! They literally bent over backwards to assist & could not do enough for me. They really go above & beyond.
The team are all lovely and it is such a pleasure to deal with them.
Really pleased with the high level of service and I could not recommend them enough!!... Read more
Buyer
22nd Feb 2022 (2 years ago)
J Roche
very professional, greta team, easy to deal with and helped with a tricky after sale issue which was very appreciated!... Read more
13th Oct 2021 (3 years ago)
T Ham

It is difficult to rate an estate agent because there are so many variables when it comes to buying or renting a property, variables often outside the estate agents control.
I would say that James did a great job at the beginning of our journey purchasing a property. They were knowledgable, answered all our questions. If they didn't know the answers, they would seek them out. They were also quite prompt when dealing with the early stages of the sale, such as sending letters and filling out forms.
During the middle of the process, there wasn't much communication regarding the sale. We continuously had to ask them for updates. There may not have been anything worthwhile to tell us but we preferred to be kept in the loop rather than left in the dark.
Final stage of the sale happened very fast! We managed to get the moving in date we wanted, thanks in part to the estate agent. On our moving day, they gave us a bottle of wine and a card, which was a lovely gesture.
Overall I think James Estate Agents is a very good company and we are pleased with their service and the property we purchased.... Read more
Buyer
12th Oct 2021 (3 years ago)
L Benstead
James made sure that our house sale, and purchase went through without a hitch. Great service!... Read more
Seller
7th Oct 2021 (3 years ago)
We had never moved before so we were in the dark about lots of things, however, any questions we asked whether simple or difficult they were answered professionally, our actual day of moving went really smoothly, could not fault James at all... Read more
Seller
16th Aug 2021 (3 years ago)
L Anderson
We were very happy with the service we received from Catherine, Samantha and Mary, when buying a house in Croxley Green. They got it over the line for us in a very short space of time, meaning we met the stamp duty deadline. Very communicative / responsive.... Read more
Buyer
30th Jul 2021 (3 years ago)
S daniels
Very pleased with the buying and selling process with James estate agent. Catherine and the team made it quick and easy for us. Very friendly and helpful throughout... Read more
Seller
26th Jul 2021 (3 years ago)
A Easton

Following the collapse of 2 sales of my property via James, the latest in Jan 2020, I will gladly say that Percy and his team at James are thoroughly untrustworthy. They deliberately misled me about the nature of an offer from my second buyer, in order to try to push through a quick sale of my property and the property I was buying (also being sold through them). They had been trying to complete this chain for the best part of a year. When my first buyer pulled out at the last minute, and the chain partially collapsed, they misrepresented a new offer made to me, in order to try make the sale quickly and salvage their two property sales. They knew how much I wanted a solid buyer in for the long run. Despite this they witheld the fact that my new buyer needed to complete in 2 months and was that she reliant on the owners of the property I was buying vacating their place and thus making the chain smaller, they set this up in November with other parties and kept me in the dark until it fell through in January knowing I would not have agreed to it. I have emails to prove how they misled me. It fell through because the owners of the property I was buying could no longer move in with family due to covid and my buyer pulled put at this point as that was a condition of her offer as a cash buyer. She couldnt wait until the owners found a new property to buy. I was not aware of any of these conditions and was repeatedly told there was nothing I needed to know despite me asking many times. They cost me the stamp duty holiday and huge amounts of stress and heartbreak through underhand tactics. They have tried to fob my complaint off with a vague response and I am in the process of taking up my complaint with the Obudsman as they owe me a few hundred pounds for the costs I incurred for the second failed sale, I was not given the chance to make an informed decision about. I have no qualms about writing this review because it is all backed up with written evidence. There are better trustworthy agents out there and I am happy to make a stand as I wont be pushed around and lied to and treated like a commodity.... Read more
Seller
14th Jul 2021 (3 years ago)
T Farthing
We bought our house in Croxley through James and they were so amazing we had to sell our house through them as well and they didn't dissapoint.
They chased when solicitors dragged thier feet, they answered all our strange questions and most importantly bought us some amazing cup cakes when we moved in... Read more
Seller
29th Jun 2021 (3 years ago)
S jewellers
As someone who is looking to buy a property in the local area I had registered my interest with a few local estate agents. I don't want to mention any names but my experience with some of their neighbours was awful.. I just felt like they weren't interested and their attitude seemed quite arrogant...
Then one fine day I met a lovely young man called Percy at a viewing from James estate. straightaway I knew I was going to get along with him. I found him to be very straightforward and he answered any questions we had. During the process of purchasing a property through james estate agents I had the pleasure of meeting some other members of the team Mary, Catherine and Samantha. Together we work through the ups and downs then the end I found them to be very Nice to work with I would highly recommend them without question.
sanjeev... Read more
Buyer
25th Jun 2021 (3 years ago)
F Mia

If I could choose no stars I would! Who do you think you are to open mail not addressed to you? James estates agents think it is acceptable to open other peoples mail and scan it into their devices and then email it across!? HOW DARE YOU OPEN MAIL NOT ADDRESSED TO YOU? It is a illegal offence!!!!
Taken from google; Postal services Act 2000
)A person commits an offence if, without reasonable excuse, he—
(a)intentionally delays or opens a postal packet in the course of its transmission by post, or
(b)intentionally opens a mail-bag.
(2)Subsections (2) to (5) of section 83 apply to subsection (1) above as they apply to subsection (1) of that section.
(3)A person commits an offence if, intending to act to a person’s detriment and without reasonable excuse, he opens a postal packet which he knows or reasonably suspects has been incorrectly delivered to him.
(4)Subsections (2) and (3) of section 83 (so far as they relate to the opening of postal packets) apply to subsection (3) above as they apply to subsection (1) of that section.
(5)A person who commits an offence under subsection (1) or (3) shall be liable on summary conviction to a fine not exceeding level 5 on the standard scale or to imprisonment for a term not exceeding six months or to both.
Please read up on this and get someone to contact me as of course you have my email anyway!
What you have done is illegal!... Read more
8th Jun 2021 (3 years ago)
A Vanjani
The team is excellent!! We had a very good experience in buying our first house through James Estate Agents. Catherine, Samantha, Mary were all very helpful right from the start. The communication was very smooth and we are super delighted that the process took less time than what we had imagined. We would definitely recommend them.... Read more
Buyer
21st May 2021 (3 years ago)
I Savage
Rented for five years with James Estate as the managing agents. Always a pleasure to deal with and problems/issues were dealt with in a timely and efficient manner. Communication was warm and friendly and in particular Sam Marsh in the lettings team was a pleasure to deal with. Estate agents often get a bad name but they are one of the good guys - would not hesitate to recommend and would deal with them again without hesitation.... Read more
Tenant
20th May 2021 (3 years ago)
J Feek
I recently rented a property through James Estate Agents and was very impressed with the level of service. Sam and Sandra were amazing, kept us up to date at every stage and were so friendly and helpful, I cannot recommend this company enough. Thank you!... Read more
Tenant
15th May 2021 (3 years ago)
D Norton
i recently used this agency to rent a property, The process was managed very efficiently and courteously and I am now happily installed in my new home. My thanks to Sam and Sandra at the agency, my marvellous landlord, Roshan, and to Pete the handyman for all his help in the removal process..... Read more
Tenant
11th May 2021 (3 years ago)
A o
Found exactly the right property for my circumstances,these agents are proffesional personable and very helpfull I reccomend them highly.... Read more
11th May 2021 (3 years ago)
K sobell
I originally bought my house via James 15 years ago and they were so helpful and professional I only ever considered them for the sale again all these years later.
Consistent over all that time they have the same professional staff, giving the exact same high quality service and help from start to finish.
I cannot praise or thank them enough especially given the extra stress in the current circumstances.
I am very familiar with Catherine and Percy who are truly excellent but have also dealt with the whole team who are all fantastic and always there to help.
Thanks again.... Read more
Seller
9th May 2021 (3 years ago)
G Welch
Love the Dream Team! From Mary showing my the house, to Catherine, the two Sam's and even the boss man, Percy helping with design advice. The entire office went way above and beyond for me. Much appreciated x... Read more
7th May 2021 (3 years ago)
B Stevenson
We have just bought a house in Croxley Green through James Estate Agents and have been so happy with the service throughout the whole process. Everyone at James Estate Agents were so helpful, from our first viewing to our completion date. They also supported a quick sale - it was just over three months from our offer being accepted to our moving in date. They even made our moving day that little bit more special by giving us a bottle of prosecco to enjoy for our first evening! A special thank you to Mary for her involvement and support throughout. We would highly recommend James Estate Agents to anyone wishing to buy or sell in the area. We will certainly be using them again if we choose to move.... Read more
Buyer
6th May 2021 (3 years ago)
M Orsi
We bought our house through James and we couldn’t be any happier with the service they provided, Catherine was so helpful and friendly and all the staff were professional and always keeping us updated with the process.... Read more
Buyer
4th May 2021 (3 years ago)
D Blissett
First time dealing with James Estate Agents - and will not be my last. They were professional, efficient and courteous from the start of the process through to exchange/completion - and more importantly, the whole team were aligned and aware of my circumstances. Thoroughly impressed. Would not hesitate to recommend.... Read more
21st Apr 2021 (3 years ago)
P Barbers
All the staff at James were efficient, friendly and went above and beyond from the first viewing to getting the keys.... Read more
13th Mar 2021 (3 years ago)
D Patel
We have purchased/sold property with James over the last 12years and have always been highly impressed with the quality and professionalism of their service, always taking into consideration individual/personal needs and requirements. The conveyancing process is always very long and at times stressful and the whole team make it their priority to ensure the process is as smooth as possible, going above and beyond to keep communication lines open for all parties. James Estate Agents are a wonderful, trustworthy, honest and dedicated team within our village and I cannot recommend them enough and thank them all for their huge efforts in finding us our forever home!... Read more
Seller
9th Mar 2021 (3 years ago)
H BALL
At James Estate Agents we found them to be highly professional with excellent communication and very supportive during these very difficult times. Special thanks to Catherine for her help, advice, support and reassurance throughout. Very much appreciated Linda, Hugh and the Ball Family.... Read more
20th Feb 2021 (3 years ago)
G Williams
I have been really pleased with buying a house through James Estate Agents - their professionalism, knowledge and expertise has been great. They have consistently offered and given me good advice and guidance facilitating my moving into my new home. Despite Covid restrictions it has always been possible to contact a member of the team. The team worked well together passing on messages and contacting me as needed. Catherine in particular has been a great support and has worked so hard to meet my deadline for moving. Samantha too has been really helpful. Thank you to you all.... Read more
Buyer
16th Feb 2021 (4 years ago)
J Scruby
We have just left our rented property via James and have been really happy with the service provided by the agents throughout our three years. They have been responsive and helpful throughout and have always sorted any issues for us in a timely manner.... Read more
Tenant
11th Feb 2021 (4 years ago)
L Shults
Best estate agent in Croxley Green and surrounding areas! I recently bought a new property with James Estate Agents and am very grateful that I found them (I would highly recommend to anyone looking to rent or buy in the area) They helped us with a lot queries and the whole process was very smooth, quick and stress free. The team worked extremely hard and went the extra mile including chasing solicitors and making sure our sale and completion went ahead in time for the stamp duty holiday saving. Mary and Catherine had very impressive local knowledge about the area and always had time to answer our questions. Without James we would not have found our dream home. Honest, professional and hard working agents.... Read more
Buyer
10th Feb 2021 (4 years ago)
J Doughty
Good experience with James Estate Agent. We had a very difficult process throughout our flat sale and house purchase and they kept the ball rolling with it all and helped us to get it across the line. Would definitely recommend... Read more
Seller
4th Feb 2021 (4 years ago)
C 07
I have used James for both sales and lettings over the years and found their market knowledge and customer service to be excellent. They currently manage buy to lets for me and I would 100% recommend them .... Read more
Landlord
2nd Feb 2021 (4 years ago)
J Wood

I would recommend James Estate Agents to anyone, and the crazy thing is they were not even officially our estate agents.
We ended up buying a flat which was being sold through a certain -online-only- estate agents, who were completely absent throughout the entire process. We may have received ONE email from them near the beginning of the process, letting us know they were our agent. The sale itself ended up dragging for 6 months while ours, our seller's and the Leasehold landlord's solicitors negotiated the legal details surrounding the Leasehold, during which the online agent did nothing to help or advise us.
But Catherine from James Estate Agents, who was actually the agent for our seller's purchase, stepped in to keep us informed and updated, acting as a crucial mediator between the various parties. The sale has now finally completed, and we are very happy starting to make our home in our new place.
I wouldn't hesitate to recommend James. The peace-of-mind knowing they were on the case really helped us through the months of waiting.... Read more
Buyer
2nd Feb 2021 (4 years ago)
bobcawte
I made an enquiry about a flat to rent in Croxley.
Found the woman to be extremely rude. Surly if someone phones to enquire about a property you take their details. If here’s nothing suitable on the books they can get in touch when there is ??? It all seemed to be too much effort for her to even speak to me. Also the rent is far too high for what is being offered ! That’s why it’s been in the market for ages !! All she could say is well it is new you know. Doesn’t make any difference !!!!
If I was the landlord I’d be looking for a decent estate agent.
I’ve been talking to most of the estate agents in the area and James is by far the worst.... Read more
Tenant
1st Feb 2021 (4 years ago)
James Estate agents has a very experienced and helpful team. Gave me great advice on selling my home, and were very accurate on the valuation. Always available to answer questions, and were very reassuring about the process under Covid restrictions.... Read more
Seller
11th Jan 2021 (4 years ago)
R cummins
I had an excellent experience with James Estate Agents. They are a highly professional and hard working team with very experienced staff. At every stage of the selling and buying process they were so supportive with excellent communication. I personally felt they couldn't do enough for me and i can't recommend them enough.... Read more
Seller
18th Dec 2020 (4 years ago)
A Sommariva
I recently sold my flat and purchased a new home through James Estate Agents and was refreshed to have dealt with agents that were highly professional, always honest and extremely reliable. They were head and shoulders above any other agent that we viewed/got quotes with. Including being very knowledgeable about the area, going the extra mile chasing solicitors/conveyancing and always returning my queries promptly. Mary in particular was fantastic, she listened exactly to our needs and requirements and helped us to find our dream home. Samantha, Catherine, Percy and Clare also went above and beyond in helping us through the process of our sale and purchase. Extremely happy and would not think twice about using them again in future!... Read more
Seller
16th Dec 2020 (4 years ago)
J Edwards
Hearing of some really unprofessional service at James Estates, would like to see more trustworthy customer care.... Read more
11th Aug 2020 (4 years ago)
R Lovick
Great... Read more
28th Apr 2020 (4 years ago)
T dobbins
Good service, good food, good ambiance... Read more
12th Sep 2019 (5 years ago)
G Brightwell
The staff at James Estates are very professional, they kept us updated throughout the whole buying process and made our journey into home ownership very pleasant.... Read more
Buyer
17th Apr 2018 (6 years ago)