P (PatKaYa)
I highly recommend Bourne Estate Property Consultant - Luke Edney from Esher/Cobham branch - who assisted us with the rental journey since start of the year. He was there for us from the very beginning when we have seen the first property, listened our needs and helped us so much along the way. We have received excellent customer service as he was there for us for every phone call, questions we had, always polite and kind - so really top service. I cannot praise Luke highly enough as moving after many years is usually stressful but this one was super smooth! We have moved in today and absolutely love our new place :)... Read more
Tenant
17th Mar 2023 (1 year ago)
P Martin
Update from 16th January 2023.
After a long and bumpy road we have finally managed to sell our property and buy a replacement via Bourne, they have been brilliant throughout.
We have had many setbacks on our journey and have had to twice find a replacement buyer which has drawn out the process far longer than it would normally take. Bourne used their experience, knowledge and contacts to keep the sale alive to great effect, particularly over the impact of the autumn mini budget and the turmoil that caused on the stock markets. The market place has changed massively since the summer and Bourne have provided great support in trying to sell in that rapidly changing and falling market.
There were many occasions since the summer where the delays in the sale put our purchase at risk however Bourne have been superb in dealing and liaising with the vendor of my purchase and somehow, on numerous occasions, keeping our purchase alive with them. We cannot thank them enough for this.
It has been an eventful journey and very stressful and Bourne have been amazing at keeping us as calm as they could and reassured us that we will get to the end of the process and we will get the house we wanted.
Lisa, Atul and Michelle have continued to be superb and, using their skills and wide experience, have provided an excellent level of service and we cannot thank them enough. I would recommend Bourne as a go to agent.
Paul & Bob Martin
Original Posting from Aug 2022.
I have been dealing with Bourne for a few months now on the sale of some property and the purchase of a replacement.
They have been excellent in using their many contacts in marketing my property, which is targeted as a development opportunity rather than a traditional sale. I have had a significant number of viewings resulting in an interested party making an acceptable offer.
All viewings were professionally conducted by various staff from Bourne causing minimum disturbance and disruption and I was given great feedback on comments from the viewers and the likelihood of the viewer being a serious candidate to move forward with.
Similarly they have identified several properties to me as suitable replacements resulting in me finding a property that very closely matched my needs and aspirations.
We are currently in the conveyancing process on both properties and Bourne are maintaining contact and providing great advice and assistance on related matters when needed.
Lisa, Atul and Michelle have been superb and, using their skills and wide experience, have provided an excellent level of service.
I would recommend Bourne as a go to agent.
Paul Martin.... Read more
Seller
16th Jan 2023 (1 year ago)
S Thakrar
Bourne helped me with the purchase of my house recently. Lisa, Atul and Michelle were extremely helpful. Thank you team!... Read more
Buyer
14th Jan 2023 (2 years ago)
H Young
Fantastic team at Bourne Estate Agents. They have been helping me to organise a new rental property on a very quick turnaround time. Thanks to their efficiency and excellent communications everything has been completed quickly and stress free. Many thanks to the team - especially to Luke who I have been leasing with.... Read more
Tenant
20th Oct 2022 (2 years ago)
E Westwood-Sandling
Atul and the team at Bourne Esher were fantastic throughout the whole process of selling our house.
We had a few stressful moments towards the end but Atul always helped us remain calm with his professionalism, knowledge and friendly nature.
We wouldn’t hesitate to recommend them to anyone thinking of selling their home.... Read more
Seller
18th Oct 2022 (2 years ago)
T Hayward
Excellent service and professional conduct throughout the process. Would highly recommend.... Read more
14th Oct 2022 (2 years ago)
H McCrossan
Atul was fabulous - very supportive and communicative throughout the process... Read more
14th Sep 2022 (2 years ago)
C Cross
Went to Michelle and Chris for some advice on a letting tenancy, they were very helpful and really helped ease the stress of renting for a first timer... Read more
Tenant
1st Sep 2022 (2 years ago)
N Serrao
I feel privileged to have worked with Bourne State agent in Esher; particularly post COVID. We had some challenges but the team was always supportive, friendly and very knowledgeable. I could not wish for a better local agent and will always recommend Bourne to family and friends.... Read more
20th Jun 2022 (2 years ago)
P Nderitu
Recently started the process of buying our first home. Our interactions with Bourne Estate Agents and Lisa Dunlop in particular were very positive and she was always approachable and helpful. As first time buyers, she helped us with solicitor and surveyor recommendations and was quick to respond to our queries. Overall we have had a very nice first time buyer experience thus far!... Read more
Buyer
2nd Mar 2022 (2 years ago)
J Bird
The team at Bourne Estate Agents could not have been more helpful. They were polite and kept me up to date on all events. They found more viewers than any other estate agents I had been with, and as a result I had a number of different offers.... Read more
Seller
1st Mar 2022 (2 years ago)
S Sharp
I found them very professional, helpful, supportive, efficient and friendly. I would definitely recommend them.... Read more
13th Oct 2021 (3 years ago)
R bisaria
We had the pleasure of buying our first home using the Bourne, who were great and proactive in ensuring that there was active communication going on through the time we showed interest and ensured to go above and beyond to help us meet our timelines as well.
As big shout out to Lisa Dunlop and Atul Kumar at Esher who supported us and answered all our queries no matter how stupid - you guys are just too kind!
Wish you all the success in making other dreams come true. Cheers!... Read more
Buyer
29th Sep 2021 (3 years ago)
G Cherian
I recently bought a house through Bourne Estate Agents ,Esher branch. Lisa Dunlop , who was coordinating the sale was truly very professional at same time very supportive came back to me quickly for my queries and completely over saw the process from offer to completion , brilliantly . The whole process from viewing to completion was smooth as bourne estate agents were very open and fair in the dealing with my sale.
The best agent that I have seen so far in my experience .
I would happily recommend to any of my friends and colleagues .... Read more
Buyer
14th Sep 2021 (3 years ago)
R Sousa
Atul who was involved in our transaction was throughly professional and responsive to our requests. Thanks to his buyer & seller dealing expertise we were able to complete successfully.
Would highly recommend Bourne Estate Agents, Esher as they are highly efficient!!!
Thank you team Bourne... Read more
9th Sep 2021 (3 years ago)
D Taylor
I write, as the happy new purchaser of Crossways in Walton.
My wife and I wish to record how splendid Lisa Dunlop, and Atul in the office, has been in getting the property sale done for us.
As well as record time we have felt very supported by her and she deserves our many thanks.
Mr & Mrs Taylor... Read more
Buyer
4th Aug 2021 (3 years ago)
J Watts
Aimée is an absolute pleasure to deal with at this branch, she is always on top of things and very straight forward. Very efficient and I’m glad that I get to deal with Aimee as it makes my life a lot easier. Would recommend any landlord/landlady’s with properties to let Aimée help.... Read more
Landlord
25th Feb 2021 (3 years ago)
A Berry
Cody was amazing throughout. She advised well, guided us through decisions, and ultimately got us to exchange on time. Cody is super responsive and really patient - there were weeks when I probably emailed or called her every day, and she was brilliant.... Read more
21st Feb 2021 (3 years ago)
M Graham
We just wanted to say a big thank you to the James Fancy team with our house sale. You did a fabulous job keeping things moving. House moves are always so intense and stressful, but you've ensure the stress was minimised by being an open, friendly and proactive person to deal with.... Read more
Seller
19th Feb 2021 (3 years ago)
A Paskell
Excellent service from the team at the Esher Office. Kept me up to date from the 1st viewing to completion in a very professional and informed manner. Would highly recommend this agency as a breath of fresh air.... Read more
Buyer
17th Feb 2021 (3 years ago)
F Gordon
Thank you, Cody for guiding us through a ‘tricky’ sales process during the most difficult times that was the COVID pandemic. You guided us through with consistent professionalism and calm throughout - and managed our negotiations with the purchaser with objectivity, honesty and clarity. You also ensured we were well-looked after when you were not around, and we received the same high level of service from Dominic and Lisa - a sign of good communications and collaboration amongst the team which really helped to make the experience relatively stress-free. It was a pleasure working with you all and I would wholeheartedly recommend your services to other prospective buyers or sellers. Many thanks and wishing you and the team continued success.... Read more
Seller
11th Feb 2021 (3 years ago)
N Harris
An excellent professionally managed service at all times. Always responsive and sensitive throughout the sales process.... Read more
Seller
30th Jan 2021 (3 years ago)
A Mackie
Excellent service... Read more
25th Nov 2020 (4 years ago)
S Stammers
First-class service. Working with Cody (Sales Manager) and Dominic was a pleasure right from the first viewing to completion of our new house. The whole process took just 2.5 months! Very efficient and would highly recommend.... Read more
Buyer
31st Oct 2020 (4 years ago)
O Ajayi
Dealing with this estate agency has been a suburb experience for me. I worked closely with 2 particular agents who embodied the hardworking and professional nature that is the life blood of any successful outfit. My distinctly unique situation did not knock them off their stride one bit. The agents were charming and confidently efficient. It took less than a full working day to get my house on the market and my first viewing and less than a week for an offer to be made. Remarkable work. I would highly recommend this estate agency and if they allow for request..Sian and Chris are the way to go! Thank you for going the extra mile.
Mr Ajayi... Read more
Seller
1st Oct 2020 (4 years ago)
C Spencer
Chris has been fantastic throughout the process the entire process and has gone out of his way to help. Would highly recommend James Fancy for anyone who is looking for a new rental property.... Read more
Tenant
30th Sep 2020 (4 years ago)
S Farahmandazad
My best renting experience! Their team specially Sian is very helpful and honest.
She has always been available to answer any questions in the highest professional manner.... Read more
Tenant
23rd Sep 2020 (4 years ago)
H “Hych”
Really welcoming place and professional advise from Cody there. I recommend openly!... Read more
4th Aug 2020 (4 years ago)
E Green
Through out the lock down we received sensible advice. Cody was professional and positive while we struggled with an incredibly slow mortgage offer. Never felt anything other than positive.... Read more
14th Jul 2020 (4 years ago)
N Ashton
We have just completed on our sale and found the James Fancy Esher team to be excellent throughout the process.
They worked hard to match our house with potential buyers on their database and were able to secure us the right one reasonably quickly.
Cody kept in touch with us through to exchange and completion whilst also keeping things running smoothly, despite some challenges caused by the pandemic lockdown.
Happy to recommend them.... Read more
Seller
17th Apr 2020 (4 years ago)
P Dykes
Best Renting experience I have ever had - very friendly, helpful and above all competent.
Strongly recommended.... Read more
Tenant
5th Mar 2020 (4 years ago)
Z Almazan
James Fancy has made the journey of moving into a new place a very welcoming, calm and organised experience. I highly recommend their services to anyone.... Read more
20th Feb 2020 (4 years ago)
L Hopkins
Sian, Chris and the team in Esher were incredibly helpful in finding me somewhere to rent when I was returning to London after working in Singapore. I really do recommend them.... Read more
Tenant
5th Feb 2020 (4 years ago)
J hopkins
The staff have been fantastic with what has been an awkward move with our daughter returning to England from Singapore in what will be her first home. They couldn't have been more helpful with negotiations going 3 ways between Esher ,Dartmoor and Singapore. A pleasure to deal with them.... Read more
Buyer
4th Feb 2020 (4 years ago)
W Forrest
All at James Fancy made the whole experience of finding and renting a flat really simple and straightforward. Everyone has been super efficient and great to deal with! Thanks very much to all of you. Particularly Chris who co-ordinated everything, and Cody who was even answering queries out of hours on a Saturday evening!... Read more
Tenant
18th Dec 2019 (5 years ago)
A Hennesy
I dealt with both Sian and Chris whilst trying to let a property in Esher and found them both to be efficient and professional.... Read more
Landlord
13th Nov 2019 (5 years ago)
C Villegas
Recently moved in to a flat with James Fancy. The overall customer experience has been very positive for me as they responded fairly quickly to all my questions and problems.
Thanks especially to Sian for helping me out, and Chris for giving me that bottled water when I was dehydrated in the office. ???????????... Read more
Tenant
21st Sep 2019 (5 years ago)
O Folkedal
Great service, always available and helping us throughout the process. Would definitely recommend this agency to my friends and family.... Read more
18th Sep 2019 (5 years ago)
J Silva
Very good agency, and also very flexible.
Always there to make the maximum for everything goes right and release the keys.
Well recomend.... Read more
5th Sep 2019 (5 years ago)
R Rosario
I value very much the good service both Chris and Sian provided us through out the period of finding us a suitable tenant. I would recommend them and company to any one and would definitely use their service again.... Read more
Landlord
2nd Sep 2019 (5 years ago)
A Elshaer
I had my property in the market with James Fancy and because of their network, they found a buyer within weeks despite the current slow market. Cody has dealt with my sale and she was very professional, acts prompltly, followed and chased all parties involved in the sale to ensure everything is running smoothly. Besides negotiating hard for my sale, Cody advised me on my forward purchase. I would recommend James Fancy and I will definately use their services in the future.... Read more
Seller
24th Jul 2019 (5 years ago)
C cox
I have just let my six bedroom property through James Fancy Bourne in Esher. I have found the service that I received to be first class. Chris came out to photograph the property within half an hour or being called and by the end of the day the property was on the internet. As a landlord of many years experience I gave clear instructions as to how the let should be kept simple and these instructions were respectfully followed to the word. All the members of staff were bright and polite throughout the whole process. When a let was agreed the paperwork was turned round at lightening speed. I highly recommend the team at James Fancy Bourne in Esher... Read more
Landlord
19th Jul 2019 (5 years ago)
H Cho
I have met Chris through a viewing arrangement. When I speak on the phone or meet at the property with estate agency people, I sometimes find that they are too professional. I do hope what I am trying to explain. Chris, his polite response made me feel very precious.
Bless your company and Chris who does his best all the time.
Hasun xxx... Read more
7th Jun 2019 (5 years ago)
M Roberts
Everyone in the office is extremely helpful and friendle, helping to find the best property for me as well as helping with much more after the move.... Read more
4th Jun 2019 (5 years ago)
E Santos
I am pleased that I have let a property with James Fancy. Chris Sewell and Team have provided an excellent support throughout all the rent process. They answered queries and made themselves available at anytime. Thank you all!... Read more
Landlord
7th May 2019 (5 years ago)
R Brooks
Honest, really nice, professional and helpful bunch of people. Tenacious in finding us a short term let when other estate agents didn’t want to help. Thank you.... Read more
Tenant
4th May 2019 (5 years ago)
D Evans
Friendly, professional, helpful and caring – we are so happy that James Fancy were the agents instructed on the house we purchased in February. Being first-time buyers, we were full of questions which Cody was only too happy to answer, speedily and thoroughly. We were kept up-to-date every step of the way which gave us peace of mind and reassurance that we were in safe hands. Nothing was too much trouble. It made our first house purchase a painless, stress-free experience. To all the team at James Fancy: thank you! We’re very happy in our new home.... Read more
Buyer
1st Apr 2019 (5 years ago)
E McCor
Chris and Sian from the Lettings team have been fantastic in finding a new tenant for us; from start to finish they kept us up to date with the progress, we didn't need to chase for updates as it's often the case with other agents and the whole process was quick and smooth from start to finish. Excellent service overall, Chris and Sian are extremely professional, accommodating, knowledgeable and responsive. Absolute pleasure to deal with and wouldn't hesitate to recommend James Fancy!... Read more
Landlord
21st Mar 2019 (5 years ago)
C davis
Chris Sewell was exceptionally kind and helpful. Very professional... Read more
18th Mar 2019 (5 years ago)
N Rosewarn
From start to finish Cody and Daniel were professional and efficient. A pleasure to work with.... Read more
9th Mar 2019 (5 years ago)
C Lack
Chris and the rest of the team were very helpful in moving into a beautiful home.... Read more
Tenant
17th Jan 2019 (5 years ago)
H Madeleke
Being from overseas, about to let my first apartment here, I was a bit apprehensive about the entire process to be honest. However, the Letting Team from JF was amazing. I worked with Sian and Chris from the get-go and was amazed at their professionalism and commitment. Sian in particular was extremely helpful and accommodating, from being very communicative (answering emails out of hours and on weekends), to arranging for certain things to be in place for my move. I have had a very pleasant experience with the group and would heartily recommend them to anyone in search of accommodation! Cheers guys!... Read more
Landlord
14th Jan 2019 (6 years ago)
P Papadopoulos
Professional service, well-structured approach, clear steps till closure of the case... Read more
2nd Dec 2018 (6 years ago)
W Lester
Chris and Sian were absolutely fantastic! Quick response time with emails and phone calls as well as being always happy to help with whatever we needed.
Thanks a bunch guys!... Read more
6th Nov 2018 (6 years ago)
J Lewis
I have recently moved into a property in Esher. I have been dealing with Chris throughout the process who has gone above and beyond to help make the move successful. The most pleasing factor was that he showed sincerity in making what is normally a stressful process very smooth. He was very professional throughout and I couldn't recommend James Fancy estate agents enough.... Read more
Tenant
29th Oct 2018 (6 years ago)
O Mahdi
Efficient service. Chris in particular is always proactive and helpful.... Read more
5th Oct 2018 (6 years ago)
H Limited
I dealt with Chris with my rental requirements , he is a really nice guy and exceeded my expectations with the service we were given. He bent over backwards in his discussions with the landlord to make this difficult situation so much easier than it might have been... Read more
Tenant
25th Sep 2018 (6 years ago)
M AL
Great service from the Lettings team in Esher, managed to let my property straight away, after another local agent failed to do so!! Will definitely use them again.... Read more
Landlord
3rd Aug 2018 (6 years ago)
L Hides
James fancy Bourne have put our trust back into estate agents . After months of grief with other agents ( I won’t name ) we started to give up on moving home . We were kindly approached by a Bourne representative who seemed to talk more honestly than others , so decided to give it another shot . Bourne had us under offer very quickly and things progressed steadily . Unfortunately we ended up in a large chain but Cody of Bourne was on hand constantly pushing everything along . We would not hesitate to recommend James fancy Bourne as they are truly hard working and honest estate agents! (rare thing now days). Since moving to our new home our friends also used Bourne after we recommended and have exchanged and moved in record time !!... Read more
Seller
25th Jul 2018 (6 years ago)
A Robertson
Chris was helpful, honest and friendly. 12 days rental + vat + checkout fee was somewhat higher than anticipated admin cost once we had committed.... Read more
Tenant
16th Jul 2018 (6 years ago)
W Dennis
A great company to work with, very knowledgeable, responsive and friendly. Very happy with the service provided. Cody in particular was a legend, and helped us get a flat we thought was out of our reach!... Read more
Tenant
15th Jun 2018 (6 years ago)
J Salmon
Cody handled our purchase and was excellent to deal with. Very professional and communicative approach. I would recommend.... Read more
Buyer
4th Jun 2018 (6 years ago)
L Pepper
After a few setbacks with other agents, we had a great experience selling through James Fancy. Cody was great and kept us up to date on any developments. Thanks... Read more
Seller
17th May 2018 (6 years ago)
H Rosman
We liaised with Cody from James Fancy when buying our new house, and we found her extremely proactive and knowledgable throughout the process. We would definitely use her and the team at James Fancy if/when we sell our property.... Read more
Buyer
30th Apr 2018 (6 years ago)
H Ghasemnejad
They are very professional, helpful and fully 5-star. Look forward to working with the team in future.... Read more
19th Apr 2018 (6 years ago)
J Murphy
It has been a real pleasure to deal with Chris from James Fancy estate agents recently. He is a lovely caring person whilst still being very professional ,whom tries exceptionally hard on your behalf to find you a property to suit your requirements.
He genuinely cares about his clients, he is not a "time waster" he does not show you anything that he personally does not think is right for you, which as a person with a limited time span in which to find a new home is just what I needed. I can honestly say that whenever Chris called me I always answered his call compared with other agencies that bombarded me with rubbish!. A truly exceptional estate agency with great staff.... Read more
17th Apr 2018 (6 years ago)
J Farrell
The staff at James Fancy exceeded our expectations in all respects. Jack and Chris were especially outstanding in the letting of one of our flats in Esher. Their approach was professional, focused and highly skilled. Their client "manner" was as good as I have ever experienced and their determination and hard work to achieve the very best outcome was superb. It included regular reporting and up-dating and with offers to assist during the process and which went beyond the call of duty. It has been a pleasure dealing with them and other staff members and we will have no hesitation in engaging their services again.... Read more
Landlord
12th Mar 2018 (6 years ago)
A Sanderson
I have been dealing with Jack and the team at James Fancy to let my property and couldn't be happier! Great service. Will use again.... Read more
Landlord
16th Nov 2017 (7 years ago)