Bought a property from this branch through miss Ambhar. She understood my needs and was flexible enough to adjust to my timings. Her overall service was very professional and she saved me a lot of time! Would definitely recommend to prospective buyers.
DO NOT LET FROM THIS AGENCY! Problem after problem after we signed our tenancy contracts. No one seems to know what they’re doing. You would ask one of them a question, go with their response, then once you’ve followed what they said someone else from their team tells you they would never have said that and you’re wrong. After this happened a few times my housemates and I figured we should start recording all of our conversations with them.... and THANK GOD we did! At the end of our tenancy they tried to charge us something like £500 in some sort of fees, but thanks to our recordings as evidence and after having to escalate things to management right at the top of tenancy south they agreed they were wrong.
This was just one of a number of issues.... turning up without warning for viewings towards the end of tenancy, putting up their ‘to let’ sign on the exterior wall to our bedroom at 6:30am, lack of communication with our landlord unless it came to them making money, you call to inform them of something and they don’t pass the message on or add a note to your file... just to name a few. Their fees are also extortionate.
Thankfully we had a really good relationship with our landlord and he helped us as much as he could, and was equally as letdown by Foxtons.
They Do not care for their tenants in the slightest and are only interested in getting as much money out of you as possible. Avoid at all costs.
Thank you to all the team at Surbiton Your Move, in particular Louis, for making my recent experience very pleasant and pain free. I would definitely recommend
Charged us for the garden despite us leaving it in a better state than when we came. Wasted our time. When we initially went to view the house, the estate agent forgot the key. Disorganised unhelpful. It was an unfurnished house, that when we moved in had furniture in it. Yet they asked us to take it to the dump when we moved out. Huge charges. Will rip students and young people (or indeed anyone) off. Be warned.
Victoria and all the staff have been professional, helpful, friendly and efficient throughout my whole Lettings experience. I would definitely use them again and thoroughly recommend their services.
Be very wary letting properties from this agency. The Home Inventory service that they impose created false discrepancies between the sign in and sign out reports, costing us a huge portion of our deposit for fictional damage that Gascoigne should reasonably know was caused by previous tenants. Very disappointing
I dealt with both Sian and Chris whilst trying to let a property in Esher and found them both to be efficient and professional.
The staff at James Fancy exceeded our expectations in all respects. Jack and Chris were especially outstanding in the letting of one of our flats in Esher. Their approach was professional, focused and highly skilled. Their client "manner" was as good as I have ever experienced and their determination and hard work to achieve the very best outcome was superb. It included regular reporting and up-dating and with offers to assist during the process and which went beyond the call of duty. It has been a pleasure dealing with them and other staff members and we will have no hesitation in engaging their services again.
Excellent service, highly recommended, we had a very smooth purchase and everyone in the office is very Helpful.
Emma Horsnell Shave in the sales team was excellent to deal with, they would get 5 stars.
Letting team not so great still waiting the return of my rental deposit they would only get 1star as its taken so long and leaves a bad taste.
So averages down to 3 stars.