We are JeffreyRoss, your modern, neighbourly estate agent. Ten years young and family run our company's local knowledge comes from being born and bred in Cardiff.

As you will see, we pay attention to every detail and couldn't offer an exceptional service without remarkable people. Each valued person is super skilled both in and out of the estate agency world as well as helpful and creative when it comes to your home or property.

Jeffrey Ross - Pontcanna

Cardiff

Jeffrey Ross - Cathays

Jeffrey Ross Sales and Lettings Ltd - Penylan / Wellfield Road

Jeffrey Ross - Llanishen

Jeffrey Ross

Chris John & Partners

Allen & Harris - Pontcanna Cardiff

Moginie James - Pontcanna

Maison Lettings - Cardiff

Squarefoot Estate Agents - Canton Cardiff

Peter Alan - Canton

Excellent letting agents, especially had many positive experiences with Kate Hughes. Any of my concerns were raised very promptly, friendly, and resolved - communication and professionalism was excellent. I'll be happy to be with JeffreyRoss again.

Terrible for tenants

We rented a house through the JeffreyRoss Pontcanna branch back in March 2020. The problems began when there were maintenance issues and when we were given notice to move out due to the landlord wishing to sell the house.

There was a tap leaking in the back garden which we reported and a plumber was supposed to come and fix it. Not only did the plumber not turn up twice (with no communication), he also turned up unannounced with no notice. When this was brought up with JeffreyRoss we were told in an email that 'in an ideal world' the plumber should have contacted us. They completely ignored the fact that legally you must give 24 hours notice for someone to come to your house.

We reported multiple issues that were ignored, such as the garden fence being blown down in a storm.

In March 2021 we were given notice to vacate as the landlord wished to sell the house. Despite being tenants with JeffreyRoss and struggling to find an alternative place to rent we were offered no assistance.
We would get phone calls multiple times a week asking about viewings. This was difficult for myself and my partner as we were working from home a majority of our time due to the pandemic.
It got to the point where I would give a date every two weeks for a large portion of the day to carry out viewings. I had hoped this would ease the issue but I would still get opportunist phone calls asking whether they could do a viewing, even with only a couple of hours notice. Even when we secured a new place and told them our moving out date I still had phone calls up to two days left of moving out asking for viewings.

Since then it has been four weeks with no contact since moving out. Both myself and my partner have phoned trying to see whether the paperwork for the bond to be returned has been completed and despite reassurances that we would be contacted back we have heard nothing.

Overall communication and quality of service has been very poor despite branding themselves as a 'high quality'. Would not recommend.

I have used Jeffrey Ross to purchase and then sell my flat in Cardiff a few years later. They were very responsive, on the ball during a busy time and a genuinely friendly team. Would highly recommend!

I recently joined the renting world & had no idea where to start.
I came across a property managed by Jeffrey Ross. My agent, Sian, has guided me through absolutely everything I needed to know with utmost profession and care, she has gone above and beyond to help make this a reality and she has made this experience a lot less stressful for me.
I couldn’t advise a better company, they have been amazing.

Having been a tenant for over 1.5yrs with this agency, i am very impressed. There has only been one issue regarding maintenance of the flat which, upon being reported, was resolved within a day. The best agency i have used and the staff are always keen to help.

Sent an email to ask ONE simple question about a property for sale, to which I received an automated reply which was like a prying questionnaire asking me my life story, all before they would answer a simple question.
I suppose they think it makes the business seem 'contemporary' and 'modern'..? I think it's simply lazy and impersonal.

Amazing experience from start to finish on our recent move even during Lockdown.

Special mention to Lisa, Emma and Lou who were all amazing through every point of contact. Each email or message was replied to promptly and informatively.

Highly recommend!!

Thank you to everyone at Jeffrey Ross. You made moving so so easy! Their communication throughout was so helpful from the day they valued our house to the ay we moved into our new one. It was so reassuring especially during the pandemic.
Special mention for Sarah Bunting who managed a ridiculous chain of properties and got us moved quickly into our new home.
We don't intend to move for a while but would thoroughly recommend Jeffrey Ross to anyone who is.
Thanks again!

Yet again the Jeffrey Ross team in Pontcanna have delivered a first class service. The letting was completed quickly and efficiently and a special thanks to Sian Griffiths who has been a pleasure to work with. I have tried other agents but have to say Jeffrey Ross have been, and still are, the number one letting agent for me. Well done and thanks.

We rented with Jeffrey Ross for just over a year. Hands down the best estate agents we've rented from. Always felt like both the landlord and the tenants are important to them. Everyone was always really responsive   and friendly to emails/calls from initial viewings, during the tenancy and in our final days. Maintenance issues were always addressed quickly and we were always given plenty of notice when someone needed to pop round. Hope we get the chance to rent from them again :)

Can't fault them!

Jeffrey Ross Pontcanna were great from the start. From conducting viewings with a helpful and friendly team, Abbie was particularly helpful in terms of finding us the perfect property.

While the landlord managed the property directly, JR's move in inspection, and return of the bond at the end of the tenancy was seamless - I've never had a bond returned on the day of tenancy closure before. Would definitely use JR again!

From finding me the perfect property in a location and within the budget specified, JR were spot on. Even at the end of the process when things began to slow down, the JR staff were supportive and creative to ensure that the sale went through. I am also aware that they applied the same commitment to the seller, which really helped the overall process. I would fully recommend JR to any seller or purchaser.
Gareth

Recently moved to Panylan Cardiff and Sarah Bunting at Jeffrey Ross Estate agents pulled out all the stops to make it happen.  She really went above and beyond her duty and pulled off a very complex, complicated and long chain move.  We're extremely grateful and impressed with this estate agent and in particular Mrs Sarah Bunting.  Well done and thank you.
Mike & Eryl

Excellent service from start to finish - from the marketing, photography and viewings to diligently progressing the sale in tricky circumstances. I was impressed by the regular updates and reassurances. Huge thanks to Sarah and the rest of the team.

The team were consummate professionals. I've rented 8 properties in the last 9 years and they are without a doubt the best estate & lettings agents I've ever encountered!

We sent a list of problems to the maintenance team of this agency three weeks ago and we have also had to call a few times because they did not respond. The only progress has been a visit from a contractor to take photos that were already provided in the initial email. Some of these issues are basic necessities for peaceful enjoyment of a property and it is disappointing that these issues have lingered for such a long time. Hopefully this issue is resolved soon.

Update:
One month later and only now are the issues being resolved, after I should add we gave them notice and a new tenant was found.

But that is not the end of issues with this hopeless agency, oh no. This afternoon during a work call I was disturbed by two people who let themselevs into the house not wearing face masks after Jeffrey Ross gave them a key and did not warn us nor ask if anyone in the property was displaying covid symptoms. Absolutely apaulling. After we phoned to complain they said it was an oversight to give them the keys. The excuse was that the landlord thought the property was empty, but surely they knew? Although I am sure they would realise it was occupied if I weren't to pay my rent for the duration of my contract!

The decline in quality of Jeffrey Ross over the past year has been remarkable. It now feels like I am dealing with Stath from Stath lets flats.

I had the best possible experience with JeffreyRoss and the Pontcanna branch. They worked with professionalism, responsiveness, kindness and always a big smile. They always answered to all my queries and they took care of the property in an excellent way. I'd recommend it to anyone!

Worked consistently to progress a sale in difficult circumstances. Great marketing and photography, made the best of the property and achieved over asking price. Many thanks to Sarah, Laura and the rest of the team.

Thanks so much for going the extra mile to help me buy my house during the covid-19 lockdown. Tom

I’ve just sold my property with Jeffrey Ross. They were very professional and I can’t thank Sarah enough for her hard work and brilliant communication!

Excellent service and great response time to any questions. Very nice staff too, especially Florence who was always very helpful. Would definitely recommend.

Thank you! We had a couple of problems that needed to be sorted out in the flat however Kate, Holly, and the team have organised this and ensured everything is completed to a high standard. Extremely efficient and a great team of contractors. We are so grateful to Kate & the team. Thank you all for your hard work!

Couple of teething problems originally, but overall a thorough company that aims to resolve any issues quickly. Personable and helpful, during covid 19 offered as much support and help as they could. I appreciate all of their help, especially Kate and her efficiency

Really good friendly service. Gwynn and Emma did a great job for our move to Cardiff.

We have just completed the check out for our tenants and this was managed by Sophie Burrows.
I can’t recommend Sophie highly enough. From start to finish she was an absolute pleasure to speak to and extremely professional at all times. I’m sure this was the same for both myself and the tenants as she very conscientiously managed any concerns from both parties and all resolved positively. I’d always ask for Sophie in the future.

As tenants Jeffrey Ross have been excellent from start to finish. Always friendly, knowledgeable and prompt with any enquiries I've had.  At no point have I felt like I'm part of a company's corporate process like the other estate agents we've used in Cardiff; they are real people and a real pleasure to deal with.  Thank you JR!

As tenant (for 1year and half), I found the agents at Jeffrey Ross very good, polite and professional. Prompt in solving issues, and maximum help with any matter. Totally pleasant experience.

The service provided by Jeffrey Ross has been refreshing and liberating
Jessica and Sharon were thorough, clear and met every expectation I could have asked for.
I felt like I could trust the team to provide the relevant support as required. Jessica ensured I was kept in the loop and provided an excellent feedback through the whole. 
I highly recommend Jeffrey Ross, very professional and comforting.

We had the pleasure of using the services of JeffreyRoss in Pontcanna.  We were in need of a relocation from London to Cardiff quite quickly and with limited availability for viewings.  The team at JeffreyRoss were extremely helpful in finding suitable properties in the area we liked and ensuring we were able to view all in one day.
We luckily found the perfect property and we were looked after right through the process.  Thank you JeffreyRoss team!

I've been renting a flat managed by Jeffrey Ross for 2 years. They were always very supportive, proffesionals and transparent. During these two years JR personnel always helped with every single issue. I usually liaised with Emma Taylor from the Pontcanna office who always was professional and fully supportive. I do recomend this agency if you are looking to rent in Cardiff.

We've been renting with Jeffrey Ross for about 2 years now and our experience has been great. I would especially like to mention Stacey Farleigh as being fantastic. She has always been professional, efficient and incredibly helpful whenever we have any questions or needed anything sorting. I wouldn't hesistate to recommend her and Jeffrey Ross in general.

Thanks to the team in Pontcanna for their patience and professionalism throughout what was at certain times a stressful sale. I would to thank in particular Jess and Sharon for the hard work, perseverance and exceptional communication from start to finish (more than once!).
Would highly recommend and will be telling all my friends.

As a landlord I have really appreciated the professional service I have received and I cannot praise the whole team enough! Any queries I have had have been dealt with quickly and efficiently - there is always someone that will listen and help,  I would not hesitate to recommend them and know I can trust them to provide a great service to my tenants. Thank you Jon and all the team at Jeffrey Ross!

We recently purchased a flat in Pontcanna through Jeffrey Ross. At every stage they were helpful, firendly and responsive. They made the whole process very easy for us.

We successfully booked a viewing one day in advance, but they cancelled our viewing 15 minutes before the viewing and told us the property we booked is not allowed to rent to students. We were on the train and almost got there. The way they doing business is really unprofessional.

My partner and I have been renting a property for a couple of months and have been really happy so far. Special thank you to Stacey Cox who is really efficient, lovely to deal with and always replies promptly.

Friendly, efficient and professional company. A girl called Flo Bailey in the Pontcanna office, Wales was particularly caring and attentive.  She went out of her way to find a year's accommodation for my friend's son and his friend (their first time outside India and away from their families) which meant so much to me and to my friend.  I often found her still woprking after 7:30pm!!!  There's dedication for you!  If only all Estate Agents were like Flo (although I'd rather she didn't work so late!)
Estate Agents often get a bad rap for being cold, uncaring and driven by commission only.  Flo and Jeffrey Ross are not like that at all!  I hope Flo gets the recognition and promotion/reward that she deserves and I have no hesitation in recommending her or her team if you need to sell your house or find some accommodation as she genuinely cares and treats you like a member of her family.  You're not just a number to her! You're someone who has asked her for help and she'll do the best she can to ensure you're looked after!  Sorry for the late review Flo...I've been travelling constantly...I know that's not an excuse, but better late than never right? :)

We recently used Jeffrey Ross to sell our home in Pontcanna and were really pleased with the level of service. Offered good advice and were very supportive through the whole process.

We had an excellent experience buying a house through Jeffrey Ross. The sale was expedited on a few occasions by the wonderful Jess - she went above and beyond for us at every turn and ALWAYS replied to emails within 5 minutes! She was in touch with all the solicitors and agents in the chain to make sure everything went smoothly, and made sure we knew what was going on. Complete star!

Amazing Agent highly recommend, always kept in touch and kept us informed throughout the process, the team at Pontcanna Branch are very friendly and always happy to help. Property sold quickly and achieved asking price, what more can you ask for. Thank You ????

I used JeffreyRoss to sell my house in Canton. Jessica and her team were great. They found a buyer for my property within less a week. They were quick at responding to my queries and made the whole transaction very smooth. I couldn't recommend them more.

Katie Hughes has been a great help to me and is easy and quick at responding. Thanks, Katie.

Jeffrey Ross are by far the most professional, hard-working and efficient estate agents I have ever had the pleasure of dealing with. At the end of 2017 our house was struggling to sell with a different agent, meaning that we faced the gut-wrenching prospect of losing a house which we'd set our hearts on buying. After switching agents to JR, they promised that they would sell it within a week. They were true to their word. Minutes after the house went live online, they were already lining up viewings and five days after we switched agents to them, Jeffrey Ross sold our house at a price we were happy with. AMAZING.

I'd always been of the opinion that the agent selling a house doesn't really matter, that it's kind of irrelevant when all properties are listed online nowadays anyway. How wrong I was! Jeffrey Ross were absolutely leagues ahead in every way when comparing them to the initial agents who we signed with. They put all their efforts into marketing the property (photos, video tour etc) straightaway, and then used highly sales-oriented, professional agents to carry out the viewings. They evidently have access to lists of interested parties which our initial agent didn't. Their after sales service was both slick and personable... Jess and Laura in the office kept in touch on a regular (sometimes daily!) basis to let us know how the sale was progressing and keep us informed of developments. The contrast here between JR and our original agents was incredible: we were often met with silence from our first agents, or passed between team members who simply didn't know what the others were doing, but at Jeffrey Ross they were all so much more informed and far more professional. 

The girls in the office really do deserve a huge amount of credit because while it may be Ross and Elliott gaining the sales most of the time, it's they who act as intermediary and carry on the relationship between the buyer and the seller. Their efficiency and friendly manner of working took away all of the stress of the buying and selling process and made life SO much easier! I would totally recommend Jeffrey Ross to anyone thinking of selling their house in the area and my only regret is that they weren't initially our first choice. Needless to say, we won't be making the same mistake if we ever come to sell again... there's only one agent I would ever use, and that's Jeffrey Ross. Thank you to all the team for selling our house so quickly and professionally. Without you, we'd have lost out on buying the dream house where I'm now sat.

JR provided excellent, polite, positive and helpful service from beginning to end. They made my first property buying experience a really smooth one. Thank you.

Highly professional and personal service. We were so pleased with their level of organisation and communication. Having communicated with many estate agents across Cardiff,  I would highly recommend Jeffrey Ross! Thank you! Diolch yn fawr,

We would like to say a big "thank you" to all the staff at Jeffrey Ross, in particular to Sharon, Jessica and Laura. They have been kind and fair from the beginning and helped us to secure our purchase without unfairly setting us against other buyers, which is the usual tactic of another Llandaff agent.Their service was first class and we really couldn't recommend them enough, we will definitely be using them again!

Jeffrey Ross were the acting agent for the vendor of the property we purchased. The Jeffrey Ross  team were very helpful liaising with the vendor and giving time to allow us to have access to the property enabling us to check systems and measure up. Very friendly and professional team. Never moving again but would recommend their service.

Excellent service, support & advice - highly recommended.  The VR option is really powerful (and cool), but most importantly these guys really know their market.

Would highly recommend - they are professional, friendly, helpful and go that extra mile! We found them to be enthusiastic and they really know the Pontcanna area and gave us excellent advice. They produced an excellent sales brochure and we really felt they were on our side throughout the ups and downs of house selling/buying!

Jeffrey Ross were exceptional during the sale of my house. The amount of work that they put into selling the house was above and beyond my expectations. I can't recommend a better estate agent and the photography of the property was outstanding. 
Thank you so much to the Jeffrey Ross team, we got there ????

So glad i choose Jeffery Ross to sell my property they provided excellent support throughout the whole process of selling and buying.
Extremely friendly, helpful staff who made the whole process so much easier.

Would recommend Jeffrey Ross. They were helpful, efficient during our house sale and saw the value in our house pointing out special features we had installed etc. It all went very smoothly. Many thanks!

Cannot recommend JeffreyRoss highly enough. From the valuation to completion, everything was super professional. The valuation, and ambition for our potential sale price, was spot on, and clearly based on up-to-date research - not just on past sales in our street but the general market trends and changes locally. We had four valuations from local agents, and there was no competition. Everything was smoothly handled for us, and when we  needed advice and help during the process this was always given swiftly. The photographs of our house were amazing as was the 3D film - we had one offer based solely on this. We had one viewing day, ended up with carefully selected buyers for sealed bids, and broke the ceiling price for our street by some margin. Lovely buyers, stress-free process, great team to work with.

I found Jeffrey Ross to be extremely professional and helpful in the sale of our house. Within  5 days of putting it on the market  we were offered the full asking price and the sale proceeded quickly and easily.  We were updated on every viewing and offer, and nothing was too much  trouble.  I would highly recommend them to anyone thinking of selling their property.

Great estate agent with a large numbers of buyers on their list. We  had 15 viewings in one morning and sold the house in a couple of days. Jess, Sharon and Laura, who we mainly dealt with, were extremely efficient and friendly. In particular, they were proactive, rather than needing to be asked,  chasing up all parties (including us!) to ensure we were all at where we needed to be.

Excellent customer service and although the purchase took longer than anticipated were always available and quick to respond. Would recommend to housebuyers in Cardiff.

I've moved home many times in the last 30 years and I can say quite definitely that Jeffrey Ross has been by far the best experience I can remember. Excellent staff and very well run company. In a word FANTASTIC.!!!!!

The whole team in the Pontcanna office have been fabulous throughout the process of selling our house....we can't thank you enough for your help and of course your patience with answering all of our questions!

Fabulous service.. friendly, helpful and proactive when issues with slow progress by others  ????

As buyers I would like to say a big "thank you" to all the staff and to Jessica, Laura and Sharon in particular. They have been kind and fair from the beginning and tried to understand and satisfy all my needs. They also gave me a lot of good suggestions. As first time buyer, their support was very important. Well done girls!

In short :  Fine when there are no maintenance issues and you don't need to interact with them but terrible if there are maintenance issues. While some staff are very good others clearly do not care in the slightest and/or are disorganised.

More details: 
I thought they would be a better agency to rent from as they gave the appearance of being more professional however like the vast majority of estate agents all they care about is getting your rent money, which I will mention, I always paid on time and never had an issue however there was a leak in the flat above mine that resulted in my flat’s bathroom being near unusable and it also tripped the electrics so the kitchen area was off, as a result no fridge/freezer or cooker. I informed Jeffery Ross that the water was leaking through the light fittings in the bathroom (I would call this an emergency). Incredibly the appointment booked to solve this was cancelled by Jeffery Ross and I spoke to some smug person over the phone who seemed incredibly nonchalant (because not being able to shower or cook is fine). His response was it wasn't their problem and Jeffery Ross' duty of care to tenants is non existent.  So would I recommend them? No, unless you want to be treated like a second class citizen.

The other thing I will mention is on more than a few occasions Jeffery Ross had a very different understanding of 24 hours notice to me for flat viewings, 6pm the day before for a 10am viewing is not 24 hours not is phoning just before your offices close so someone is unable to phone back to cancel the less than 24 hour appointment any good. 

My advice to anyone looking to rent in Cardiff, go private.

Jeffrey Ross went the extra mile to find us the right buyer for our house. They provided us with a great personal service and we would high recommend them. 

You'll see Jeffrey Ross signs up all the city. They focus on the roughest areas and what they do they well.

I couldn't believe that this agent has not had a mention on google maps, so i have decided to add them! they were so helpful in finding my daughter a place to stay for her first year in uni, and treated us like human beings and not a number like most in the area!

thank you jeffreyross for all your assistance and i hope you get to see this.

Jeffrey Ross - Pontcanna

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