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  1. Home
  2. MGY - Pontcanna
MGY - Pontcanna Logo

MGY - Pontcanna

Closes at 5:00pm
95 Pontcanna Street, Cardiff, CF11 9HS
MGY Pontcanna are an estate agent in Cardiff. They mainly list properties in CF11, CF5 and CF10. Over the last 6 months, they've listed 46 properties, with 17 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove and OnTheMarket.

Opening hours

  • Monday 9:00am - 5:00pm
  • Tuesday 9:00am - 5:00pm
  • Wednesday 9:00am - 5:00pm
  • Thursday 9:00am - 5:00pm
  • Friday 9:00am - 5:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday Closed
View all details

MGY - Pontcanna Reviews (60)

Have you used this agent?
  1. 88% 5/5 Stars
    88%
  2. 2% 4/5 Stars
    2%
  3. 0% 3/5 Stars
    0%
  4. 3% 2/5 Stars
    3%
  5. 7% 1/5 Stars
    7%
All (60)
Seller (14)
Buyer (6)
Landlord (10)
Tenant (8)
General (22)

L Barratt

1/5 Stars
Avoid renting with this company! If I could put 0 stars I would as I have never experienced such awful customer service and unprofessionalism - Writing on behalf of my family member. From the start of our renting journey with Chris John to the end when they had been taken over by MGY it was just an absolute nightmare. Rude staff, no urgency whatsoever to complete repairs even when urgent and just generally unprofessional. You can be waiting days if not weeks for a response or update. Even once we vacated the property the company continued to be rude and unhelpful. AVOID AVOID AVOID... Read more
Tenant
24th Apr 2024 (9 mo. ago)

M Csere

5/5 Stars
Very helpful and professional agents, had no issues with them during my tenancy.... Read more
Tenant
23rd Apr 2024 (9 mo. ago)

D Donovan

5/5 Stars
Excellent service from Oliver and Evie with our house sale. From initial meetings to closing the sale - the team are diligent, prompt, knowledgeable and go above and beyond to help. A fantastic experience for us as first time sellers. Would 100% recommend.... Read more
Seller
19th Apr 2024 (9 mo. ago)

E Sarkisian

5/5 Stars
Amazing service from members of MGY! I have never had such a service in my life. We had some issue with the lock on the door, gave them a call - same day sorted out, very easy and quick. They are very helpful and communicative, excellent customer service and care! 100% recommend!... Read more
Tenant
10th Apr 2024 (10 mo. ago)

H M

5/5 Stars
Trusting estate agents can pose a challenge since we are often sceptical about whether they genuinely have our best interests in mind. Nevertheless, any doubts vanish completely when it comes to Evie and Oliver at MGY. Having purchased a property through them, I can say with confidence that I would trust them to sell my own house. The level of expertise they possess in the Pontcanna area of Cardiff instils a sense of trust in their credibility. Additionally, they consistently display honesty, putting their clients\' needs first while also maintaining a practical approach, ultimately creating a win-win situation for both buyers and sellers. In addition, they navigate negotiations with great skill, ensuring a positive outcome for all parties involved by being honest and transparent. Thank you MGY and Evie and Oliver... Read more
Buyer
28th Feb 2024 (11 mo. ago)

E TOZER

5/5 Stars
MGY were very professional & helpful throughout the whole process. They gave us great advice & their communication was excellent.... Read more
28th Feb 2024 (11 mo. ago)

A Sahib

5/5 Stars
They're friendly and solve the problems.... Read more
22nd Feb 2024 (11 mo. ago)

D Ronson

5/5 Stars
Fantastic service from Oliver, Evie and Kirstie and the whole team from start to finish. Couldn't recommend highly enough... Read more
7th Feb 2024 (1 year ago)

N Collins

1/5 Stars
Horrible company. "You need us more than we need you" about sums it up. Beware: When letting, they will repeatedly walk into your house unannounced and then try to justify it, with no apology. So be careful when you shower, you may walk out to a surprise.... Read more
Tenant
23rd Nov 2023 (1 year ago)

L Kruydenberg

5/5 Stars
Best estate agents I've ever dealt with! Big thanks to Karen who has always been really helpful and friendly... Read more
10th Nov 2023 (1 year ago)

Mike

1/5 Stars
Rude staff, I'm a mature student age 30 and work part time in the NHS as well as studying, they refuse to even let me view properties well within my price range simply because I am a student. As soon as I say I am a student, despite my income, they immediately decline the viewing. Ridiculous attitude and makes finding a property close to the hospital near impossible.... Read more
4th Oct 2023 (1 year ago)

P Moritzen

5/5 Stars
Very helpful when my son moved to Cardiff. As he had never done this before, they helped him every step of the way... Read more
22nd Aug 2023 (1 year ago)

H Davies

5/5 Stars
We would highly recommend MGY Pontcanna to others. We chose MGY after meeting Oliver due to his enthusiasm for the property and his polite, professional and relaxed manner. We felt he would help us achieve the best price for our property and indeed, he went out his way to gain maximum exposure of the property to potential buyers. Throughout the process Oliver and his team kept us informed every step of the way and gave us honest feedback after each and every viewing. When it came to closing the sale, Oliver facilitated this personally despite him being on holiday which we greatly appreciated. We wouldn't hesitate to choose MGY Pontcanna again if we were ever due to sell in the area again. Thank you!... Read more
Seller
10th Aug 2023 (1 year ago)

E Clissold

5/5 Stars
Can’t fault our experience with MGY! Jonathan was so helpful and friendly, he made the whole experience of renting for the first time a lot less daunting!... Read more
Tenant
27th Jun 2023 (1 year ago)

L Duffin

5/5 Stars
MGY were super helpful in facilitating the move into our new home. We love it - thank you so much for all your help!... Read more
14th Jun 2023 (1 year ago)

R Jones

5/5 Stars
We had a great experience with our recent house purchase with MGY. Oliver especially was incredibly helpful throughout the whole process. Will definitely be using them again in the future!... Read more
Buyer
5th Jun 2023 (1 year ago)

D Price

2/5 Stars
Not very helpful. Very arrogant people. Not helpful at all... Read more
27th May 2023 (1 year ago)

R Thomas

5/5 Stars
Great service from the staff at MGY Pontcanna, they’re always professional, reliable and considerate. I’ve had dealings with both the rental and sales side of the office and they’ve always made things straightforward and as easy as possible. They’re also just nice and friendly, which I always a bonus. Definitely recommend them.... Read more
13th Apr 2023 (1 year ago)

T Wide

5/5 Stars
The professional team at MGY have been instrumental in us achieving our sale. They are a first class agent who I’d recommend without hesitation, their communication, sales process and sales progression has been exceptional. Oliver and Karen in particular have professionally guided our 7 month sale through to conclusion, going above and beyond our expectations and negotiating across all chains to ensure progress. We are so thankful we chose MGY Pontcanna. Thank you for all you have done, we’re truly grateful.... Read more
Seller
31st Mar 2023 (1 year ago)

M Gomez

5/5 Stars
Oliver was an absolute star. He was relentless in getting us to the finishing line as was always on hand to answer any queries, keeping us up to date every step of the way. We could not have done this without you Oliver and thank you so much for your support.... Read more
31st Mar 2023 (1 year ago)

H Davies

5/5 Stars
We used MGY for selling/buying - great service and Oliver was first class. Accessible, proactive and keeping us informed throughout.... Read more
Seller
24th Mar 2023 (1 year ago)

D Tynen

5/5 Stars
We bought and sold in Pontcanna through MGY. The service was professional and efficient. We are especially grateful to Oliver for his support and perseverance in getting the deal over the line , and always in a cheerful manner ! Moving house always has its stresses but Oliver helped lessen them . Many thanks.... Read more
Seller
24th Mar 2023 (1 year ago)

S Oliver

5/5 Stars
Our process hasn’t been easy, nothing to do with MGY, who have been faultless. The team deserve huge applause for their professionalism and care. Oliver in particular has been excellent but frankly the whole team are superb. Every phonecall answered. One observation would be to really concentrate on offering your services in Welsh. Would go a long way. Diolch yn fawr iawn.... Read more
13th Mar 2023 (1 year ago)

J Egan

5/5 Stars
Oliver and the team in Pontcanna did a fabulous job selling my flat. They secured a purchaser within a week of marketing in October and drove the sale forward in an engaged and pragmatic manner to ensure exchange of contracts occurred before Xmas. Very impressed and I would highly recommend!... Read more
Seller
18th Jan 2023 (2 years ago)

J Fotheringham

5/5 Stars
Evie and Oliver at MGY Pontcanna recently helped us purchase a property in Cardiff and they were very professional in all aspects and made sure the whole process went smoothly from start to finish. They were always available to assist us and we would highly recommend their services. Thank you!... Read more
Buyer
3rd Jan 2023 (2 years ago)

G John

5/5 Stars
A great service. Responsive & helpful throughout.... Read more
16th Dec 2022 (2 years ago)

A Owens

5/5 Stars
Great service, cannot recommend the team enough! Helped me along the process especially as a first time buyer.... Read more
Buyer
14th Dec 2022 (2 years ago)

H Robinson

5/5 Stars
Oliver and the team at MGY Pontcanna we’re impeccable from start to finish helping me with the sale of my property in Canton. I couldn’t have asked for a more seamless process from start to finish. Thank you for making what can be a stressful time, easy!... Read more
Seller
4th Oct 2022 (2 years ago)

F Sanders

5/5 Stars
Very helpful team - always contactable and efficiently ran the sale of my house in Cardiff. Thank you.... Read more
Seller
23rd Aug 2022 (2 years ago)

L Bendon

4/5 Stars
Happy to praise the MGY Pontcanna team on the handling of our property sale. Impressed with the initial visit by James Thomas (Director) and the quick process of getting the house on the market. The presentation of the brochure & on line was excellent especially the photos. Viewings were handled very professionally and the property was under offer within a short time. Despite challenges along the way MGY were very good... Read more
Seller
11th Aug 2022 (2 years ago)

J Geraint

5/5 Stars
Clear and straightforward in all contacts with us as buyers, MGY was a pleasure to deal with. Messages were conveyed quickly, accurately and efficiently. Evie - our main point of contact in the office - was extremely helpful, calm and friendly. Highly recommended... Read more
Buyer
10th Aug 2022 (2 years ago)

H Simpson

5/5 Stars
My partner and I rented our first property with MGY in July. MGY are extremely professional, efficient and friendly. Any questions were answered immediately (mainly by Karen or Kelly). When we first moved in we had one thing which needed fixing and they were very quick to send someone in to help. Would recommend MGY to anyone. (Source : allAgents)... Read more
Tenant
2nd Aug 2022 (2 years ago)

C Leyshon

5/5 Stars
Oliver Karamouzis and the team in Pontcanna did an amazing job when selling my home recently. The sale wasn’t straight forward as I was moving in to a new build with timescales changing constantly. They managed all parties expectations and the process seamlessly from day one. Highly recommend! Thank you guys ??... Read more
Seller
21st Jul 2022 (2 years ago)

P Viggers

5/5 Stars
I sold a rental property through MGY with a great service from start to finish. Despite the sale taking longer than expected, Evie and Kelly remained positive and in constant communication. Both went above and beyond - Thank You!... Read more
Seller
8th Jun 2022 (2 years ago)

A Hopkins

5/5 Stars
Excellent service. Couldn’t have asked for more.... Read more
20th May 2022 (2 years ago)

O Enache-Domnita

5/5 Stars
Very good customer service, very good experience. We appreciate the effort of both Karen and Kelly in Pontcana office, to help us through all the process. Very profand vefy friendly in the same time... Read more
16th May 2022 (2 years ago)

O Kitchen

5/5 Stars
Myself and my partner recently purchased a property through MGY in Pontcanna and we can't fault the service from Oliver and Evie. The process was extremely smooth and stress free, the team are helpful and attentive with nothing being too much trouble. Highly recommend!... Read more
Buyer
6th May 2022 (2 years ago)

K Charles

5/5 Stars
A five star service from start to finish with MGY. Oliver and Evie in the Pontcanna office made the whole moving experience as stress free as possible for me and my husband. This was hugely invaluable with a small baby. Oliver communicated with us on an almost daily basis during the sale of our house and nothing was ever too much of a problem. From the professional photos to moving day itself, we were so impressed. Oliver helped us find our dream home and his knowledge of the area is second to none. Thank you MGY!... Read more
Seller
5th May 2022 (2 years ago)

R lewis

5/5 Stars
10/10 Customer service, Friendly team, extremely helpful / responsive. Very happy to be letting one of their properties.... Read more
Landlord
3rd May 2022 (2 years ago)

C Rees

5/5 Stars
Great service. Will use MGY again... Read more
1st Apr 2022 (2 years ago)

Anonymous Homeseller

5/5 Stars
Very professional. We were happy with the valuation and after one open day several offers were received. All this was dealt with by the agent. We accepted an offer above the asking price. The sale went through very quickly and we were kept informed on progress all the way through. Would recomment this estate agent to anyone.... Read more
Seller
22nd Mar 2022 (2 years ago)

B Rees

5/5 Stars
Such a professional and efficient outfit. Have used MGY a few times now and could not be happier with my expereinces. Highly responsive, great customer service and always honour their promises.... Read more
26th Jan 2022 (3 years ago)

C Cheng

5/5 Stars
Great service, friendly and helpful staff, good communication and efficient work, highly recommend!... Read more
25th Jan 2022 (3 years ago)

S Wilson

5/5 Stars
Popped into a lovely new office in Pontcanna where MGY have just taken over! What a refreshing experience to deal with an agent who knows so much about the area. Oliver was hugely knowledgable. I will be moving my rental portfolio over to them long term, also.... Read more
Landlord
3rd Dec 2021 (3 years ago)

J G

5/5 Stars
Superb Estate Agents!... Read more
5th Dec 2020 (4 years ago)

H Rutherford-Roke

5/5 Stars
Chris John have been absolutely great to use. They were really quick and helpful when we started the rent process and have been absolutely great in managing our tenancy also. Would highly recommend.... Read more
Tenant
8th Jan 2020 (5 years ago)

D Thomas

2/5 Stars
They may be a very good agent for all I know; I'll not find out because the telephone manner of the woman I just spoke to put me off bothering with them. I think there's likely too many agents in Cardiff to get away with poor service, especially as a first impression. Edit: Your response As you may have noticed, my complaint to your service was not centred around your erroneous advert nor the fact that I wasted time going to a viewing for a house I can not live in. I would have accepted that happily enough as human error were I spoken to with a modicum more respect on the phone over a mistake that was made by you. Maybe take the critism and work on your customer service rather than challenging me over something that I hadn't even mentioned in my review.... Read more
6th Dec 2019 (5 years ago)

J Townshend

5/5 Stars
ChrisJohn and Partners have been finding reliable tenants for my rental house since 2001, and the current tenant has been living there for around 5 years. ChrisJohn were also the agent that sold me the house. They are thorough, professional and knowledgeable, and qualified (RICS) Chartered Surveyors. In my opinion ChrisJohn put their customers before commissions, and take pride in being correct in all that they do.... Read more
Landlord
24th Nov 2019 (5 years ago)

G Brown

5/5 Stars
The team at Chris John & Partners were very helpful to us in explaining and assisting in the legal processes required to end a tenancy in a property where we needed vacant possession - leading to a successful sale. Recommended.... Read more
Seller
30th Apr 2019 (5 years ago)

S Lloyd

5/5 Stars
I have used Chris John since 2002 to let two properties in Severn Grove in Pontcanna and have always found them to provide good advice and a fast, efficient and friendly service. I can't relate to any of the negative comments provided below which sound like nonsense.... Read more
Landlord
23rd Apr 2019 (5 years ago)

A Farmer

5/5 Stars
I have used Chris John and Partners for the last few years to find tenants, great service from start to finish, would highly recommend.... Read more
Landlord
18th Apr 2019 (5 years ago)

T Holmes

5/5 Stars
After 15 years of excellent service and after care headed by Kelly and the specialist letting team who have been instrumental in growing our property portfolio with their professional services to both landlord and tenant. We have no hesitation in recommending Chris John & Partners to manage landlords portfolios.... Read more
Landlord
18th Apr 2019 (5 years ago)

D Ashment

5/5 Stars
Highly recommended!!! I rented a property from Chris John and Partners over the last 4 years and have always received a polite and friendly service. A few maintenance issues at the property though out my stay but these were all addressed promptly.... Read more
Tenant
7th Mar 2019 (5 years ago)

Gerry

5/5 Stars
Great professional - but personal - service and very efficient. Would recommend.... Read more
10th Jan 2019 (6 years ago)

D Rees

5/5 Stars
Have been greatly impressed with the service the team at Chris John have delivered. The team were able to deal with a separate complicated issue with a tenant very professionally. Would recommend to others.... Read more
Landlord
27th Dec 2018 (6 years ago)

R Rob

1/5 Stars
Just finished using chris John after many years of them do tenant find only work for several of my properties. Iv given them the benefit of doubt many times but after this last experience and the rudeness of one female member of staff I will never use them again. After reply I’ve reduced my star rating to zero. To off hand a client of many years in such a manner is disgraceful. Oh and stop emailing me it’s getting embarrassing. New response is laughable you didn’t have any concern for the many years you found tenants for this property and my other rental properties I think the concern should be for any future landlord if this is your attitude oh and the fake reviews are fantastic well done!... Read more
Landlord
24th Mar 2018 (6 years ago)

E Mitton

5/5 Stars
Chris John & Partners have been our letting agent for 12+ years and during that time we have been extremely satisfied with the service we have received. They have shown professionalism and efficiency and extremely good communication skills in all their dealings. We have no hesitation in recommending them to you.... Read more
Landlord
9th Mar 2018 (6 years ago)

M Thomas

5/5 Stars
Chris John & partners have acted for me for a number of years and I've always found them to be thoroughly professional and prepared to go the extra mile. I have no hesitation in recommending them.... Read more
8th Feb 2018 (7 years ago)

E Ellaby

5/5 Stars
Excellent service from start to finish. We arranged for a Home Condition Survey to be undertaken and were very satisfied by the level of detail and general input from Edward Rankin. Follow-up questions were quickly responded to and I would certainly recommend them without hesitation.... Read more
9th Jan 2018 (7 years ago)

N R

5/5 Stars
We have numerous buy to let properties in Cardiff managed by Chris John and Partners. "As a landlord, I have much confidence in Chris John and Partners. I personally find them to be excellent at property management. The staff are very friendly and quick to help. I find that their team works well together. Their service is excellent. I always receive feedback to queries or questions very fast. They are pretty much what one would expect of a good and reliable estate agent firm and I am very happy that I made a decision to go with them several years ago."... Read more
Landlord
8th Dec 2017 (7 years ago)
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