D L
Catherine was terrific in guiding us through the mortgage application and getting us a good deal.
The most responsive and knowledgeable of all the people we dealt with during our house purchase. Recommend.... Read more
Buyer
6th Nov 2024 (14 weeks ago)
I would highly recommend, Jones & Chapman. They have been so supportive. Always so polite and very helpful. They always kept me updated, after a viewing. Ellen and Ryan are lovely people. So friendly and helpful. They are a credit to the team.... Read more
Seller
22nd Aug 2024 (25 weeks ago)
A Brady
This is the second time that we have used Jones and Chapman to sell our property.
All staff use their wealth of experience in the industry and professionalism, to put you at ease and take the stress out of selling your home, advising you at every step of the way.... Read more
Seller
7th Jul 2024 (7 mo. ago)
R Sessa
I think I have never seen such terrible customer service in my life. Rude and useless. Wasted money and 4 months still looking for a house but I am skipping all properties in their portfolio .... Read more
S Jones
Fantastic service from Steve, Will, Kate & the team at the Little Sutton office.
Contacted them to value and sell my property. Fast and efficient from valuation to market and organised both photography and EPC assessment. The team ptovided regular updates and quick response to any queries I had.
Secured not only 4 viewings within the first few days of the property being up but handled all viewings and agreed an offer above asking price by the following week.
Thanks again to the team and would thoroughly recommend.... Read more
Seller
6th Oct 2023 (1 year ago)
J Garner
Great estate agents very helpful... Read more
28th Jun 2023 (1 year ago)
K Pink
Very Professional service from Steve and his Staff. You will not be Disappointed Allways kept up to date with the sale of your Property .... Read more
Seller
24th Jun 2023 (1 year ago)
J mcloughlin
Excellent service... Read more
23rd Feb 2023 (1 year ago)
Jones & Chapman arranged a viewing of a property I was interested in - and then they failed to turn up. No-one picked up the phone in the office, no apology, I had to call them to find out what had gone wrong. The appointment had not been entered into the diary apparently. They did send me some pics - but I was out of pocket in terms of fuel and Mersey Tunnel fees. When I requested they reimburse me for my expense due to their failure they failed to respond. Avoid them - unless you enjoy cowboy movies . .... Read more
Buyer
1st Sep 2022 (2 years ago)
C Lawrenson
Staff here are so professional.... Read more
22nd Aug 2022 (2 years ago)
L Smith
My experience viewing properties with Jones & Chapman has been very positive. Kate is extremely attentive and provides a great service.... Read more
2nd Aug 2022 (2 years ago)
J Jawid
Olivia McNally DESERVES A ZERO STAR, WE COMPLAINED ABOUT HER POOR WORK, HER UNFRIENDLY BEHAVIOUR AND INEXPERIENCED BEHAVIOUR. SHE ENDED UP SAYING I HAVE RECENTLY JOINED THE COMPANY BUT SHE HAS NO CLUE HOW THINGS WORK, HER RESPONSE TO EVERY ENQUIRY IS : ' IT IS NOT STRAIGHFORWARD ' YOU WILL SUFFER SO PLEASE DO NOT EXPERIENCE WHAT I WENT THROUGH AND BE AWARE OF THIS AGENCIES NEGLIGENCE AND POOR WORK. BECAUSE OF HER WE LEFT THE AGENCY AND WENT TO NEW AGENT... Read more
4th Oct 2021 (3 years ago)
H hali
Olivia McNally IS THE WORST PERSON TO DEAL WITH, SHE IS VERY RUDE, INEXPERIENCED AND DELAYS YOUR CASE INTENTIONALLY. SHE DELAYED MY ENQUIRY SINCE WEEKS AND END UP SAYING IT IS NOT STRAIGHTFORWARD. SHE HAS NO KNOWLEDGE AND ABSOLUTELY NO SKILLS TO DEAL WITH CUSTOMERS. STAY AWAY FROM THIS AGENCY AS YOU WILL BE VERY DISAPPOINTED... Read more
4th Oct 2021 (3 years ago)
Very friendly and professional and approachable ... Read more
Seller
18th Aug 2021 (3 years ago)
H Jones
The representative who called to start the selling process was very good in all respects and pointed out to us how we should sell this property, keeping us informed of up to date procedures.... Read more
Seller
19th May 2021 (3 years ago)
C Hughes
The team in little Sutton were always there to help and very supportive. They have made the sale of my home very easy and stress free. I would definitely recommend them as an agent.... Read more
Seller
8th May 2021 (3 years ago)
R fare
All good No issues Staff superb... Read more
17th Dec 2020 (4 years ago)
N jeffries
Not that great... Read more
13th Sep 2020 (4 years ago)
N Fidler
Grace was very helpful and professional and able to offer answers to all our questions... Read more
3rd Jun 2020 (4 years ago)
L dodson
Thank you Grace for all your help... Read more
18th Mar 2020 (4 years ago)
C Green
Great prompt service so far and with great follow up. They team are very easy to get along with, very courteous and professional.... Read more
9th Jan 2020 (5 years ago)
J Mort
Jones & Chapman - Little Sutton, are a fabulous Estate Agent Team. From Ben visiting to take all the information, Valuation, and Pictures of your home, to Grace and Marie visiting with potential buyers. They are always mindful it is your home, and do their best to draw the best features of your home to the buyers attention. They were very good value for money. I would sell with them again.... Read more
Seller
20th Nov 2019 (5 years ago)
R willow
Jones & Chapman Little Sutton, a thoroughly professional agency. The sales brochure with photos brought many viewers and I was kept informed at all times. All staff are friendly, with special thanks to Ben, Grace and Marie.... Read more
Seller
6th Nov 2019 (5 years ago)
Listed with Jones and chapman Little Sutton office
Also purchased house with them aswell
Have got to say from start to finish they have been great
4 viewings and sold in 5 days
So no time wasters which was nice
Staff in office very helpfull friendly
Thank you to Ben ,Grace and Marie for your help with it all... Read more
Seller
1st Nov 2019 (5 years ago)
M G
Out of several estate agents in the area my Mum chose to sell her house through Jones & Chapman based on reviews/recommendations.
Outstanding service from the get go. Very professional, yet very friendly. Put my Mum at ease and made her feel very comfortable dealing with them. Sold my Mums house very quick, with everything explained clearly. Would highly recommend and wouldn't hesitate to use them again when needed. Only names I can remember are Ben and Grace (I think that's right), but all staff are very lovely.
Thank you all for a great service! From Maureen and Katie x... Read more
Seller
22nd Jul 2019 (5 years ago)
K Gainforrd-jones
Checking on Victorian houses for sale in Cheshire areas 4to 6bedroomed brilliant service and good web site... Read more
18th Apr 2019 (5 years ago)
R Thomas
I recently bought a property through this office and found the staff very helpful throughout the whole process and will definitely use them in the future.... Read more
Buyer
12th Mar 2019 (5 years ago)
N Nyhan
Superb knowledge of the local market, very friendly and helpful. Excellent in house mortgage service... Read more
6th Feb 2019 (6 years ago)
G Macey

We went for our initial mortgage appointment with Charlotte Jones--the new Mortgage Consultant at this branch we werent disappointed! This is a free service and if you're thinking about buying your first home I urge you to book in! Me and my partner have been so dubious about getting a mortgage due to the fear of unknown and online mortgage calculation telling us we could never afford the repayments. Charlotte arranged an appointment from our first point of contact and we went along and spoke to her in great detail about what our dream first house would be and the areas we'd want to live. She took us through our current outgoings and how much we could afford on our joint salary. We also spoke in length about our current situation and how much we could be saving per month for our deposit. She went through the different income protection, critical illness insurance etc to show us our options. The mortgage brain then gave us some real time results to what mortgages were available. Before this I didn't understand types of mortgages or where to even begin fixed, variable, what's best? Now I have clarity go exactly what we are aiming for and how to get there. Hopefully this time next year, we will then be ready to buy our property! I trust her so much due to her professionalism that I wouldn't want to go anywhere else for our mortgage. Her knowledge is unlimited and she makes you feel so comfortable and reassured. If you're thinking of getting a house and don't know where to start, I wouldn't recommend anyone better to go to for advice. Thank you so much Charlotte, you've helped us take the first step!... Read more
Buyer
6th Oct 2018 (6 years ago)
S Preston
Don’t normally leave reviews but credit where credit is due. Sold property using jones and Chapman little Sutton. Dan the valuer came to my property and gave his professional opinion on what my house was worth. I felt it was a little high but he sold there marketing package very well which I begrudged paying upfront for but went along with it as I was told I could get back when using there solicitors. His relaxed manner was very calming, and very charasmatic during what normally can be a stressful time. All viewings I was given feedback and had 2 offers within 3 weeks. Can’t complain and highly recommend...... Read more
Seller
29th Sep 2018 (6 years ago)
D Thomas
After interviewing a couple of local estate agents J&C sold their marketing strategy well and won our business. The process from taking professional photographs to creating a premium listing online was swift and communication was fine. Thereafter, feedback from viewings was pretty good although ocassional prompting was necessary. The final sales process was a little elongated although this was not due to lack of action on J&Cs part, rather a poor choice of solicitor from the buying party. Interations with the J&C staff were all positive, friendly and professional
Overall: satisfied with experience and would use again... Read more
Seller
10th Sep 2018 (6 years ago)
D Lamb
Phoned up twice with a problem. No resolution. Not happy... Read more
18th Aug 2018 (6 years ago)
M Thomson
I am really impressed with Jones and Chapman, they helped me through the stressful process of buying and moving. The staff are always willing to help and advise. I have dealt with a few estate agents in the past and found that Jones and Chapman go out of their way and go the extra mile, making you feel valued as a customer. Their customer service is second to none and I will 100% use them in the future!... Read more
Buyer
3rd Aug 2018 (6 years ago)
P Ashton
Really p*s*ing me off with their incessant marketing calls, even though I have never sold a house with them or even used their services!! Told them numerous times to stop yet they don't listen. So here is a review for you stick in your pipe and smoke. AVOID unless you want to hear off them for years to come! They clearly don't listen.... Read more
27th Jul 2018 (6 years ago)
C Michael

Just thought that we should share our experience with Jones and Chapman Little Sutton.
They were the most expensive estate agents fee that we received. Sold to us by the lister that they offered a "premium service with feedback guarenteed after every viewing"
Sold premium package for an additional fee £££ which included a premium listing, a "for sale" sign, photographs and a video.
For Sale sign didn't arrive when we were informed it should, chased 4 times - received after 9 weeks! No communication from J & C
Property was listed without the video or premium listing, chased jones and chapman - issue recitfied within 48 hours.
Photographs - We were satisfied with the images provided.
Upon signing contract - We were offered the option to improve their agents "sales incentive" for an additional £££ Fee. Which should have rang alarm bells, as no other estate agent offered this!!!
Tried to contact lister 4 times throughout the listing period informed each time, that he would call me back. I never receveived a call.
We have had around 18 vieiwings and have received feedback on 3 - after I complained that we were not receiving feedback.
We then stopped taking viewings from people not a position to make an offer. We were told that the very next viewer was a cash buyer, upon (me) asking for their feedback, I was told that they loved the property, wanted to make an offer but didn't have the cash and needed to sell their property first. When I questioned why they told me he was a cash buyer, they replied with "he has some cash, but not enough"
Sometimes given 1 hour notice before vieiwings - 90% less than 24 hours notice.
Once came around with a viewer on a saturday morning without telling us. Had to turn away at the door as we hadn't even got up.
Viewings booked in for certain times - one time arrived 2 hours earlier with J&C (We were not informed)
Asked for the listing to be removed, contacted 6 times within 2 weeks. Listing was not removed.
Unprofessional to say the least.... Read more
Seller
14th Jun 2018 (6 years ago)
J Carr
???????????????? job well done ???????? ???????? great service and very positive experience with the whole team... Read more
10th May 2018 (6 years ago)