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- Kay Collins Sales Lettings and Property Management Ltd - Wigan
Kay Collins Sales Lettings and Property Management Ltd - Wigan
Opens tomorrow at 9:00am
86 Market Street, Hindley, Wigan, WN2 3AE
Our aim is to provide you with the highest standard of service delivered by inspired professionals. Our unique selling method gets your home noticed and moved with the minimum amount of stress.
Our valuations are free and without obligation and provide you with a carefully considered opinion on value. We provide our services to you on a genuine 'No Sale - No Fee' basis which means that if you don't or can't move you won't be charged a penny. You will only pay for results.
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 5:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
View all details
Accreditations
Kay Collins Sales Lettings and Property Management Ltd - Wigan Reviews (58)
Have you used this agent?
74%
3%
0%
3%
19%
All (58)
Seller (3)
Buyer (7)
Landlord (7)
Tenant (17)
General (24)
A Lake
Poor customer service.They are losing potential customers as they value their time over that of their clients.
My mum and dad travelled up North to view houses to buy for 2 days in the area. They booked a viewing with Kay Collins for a house in Parsonage Brow UpHolland they were very keen to see. Due to KC's unusual 'ring and confirm policy' that we were not aware of, there was noone there to meet us at the agreed time. They said my dad had been rung 4 times an hour prior to the appointment to confirm viewing but the calls had not come through to his mobile even though he had it on him the whole time. Only evidence they rang was one answerphone message sent 30 minutes earlier while we were viewing another property. Have dealt with numerous other agents and none of them operate this confirm policy! Also, no willingness to rearrange or offer another appointment on the day. Disappointed and very upset for my mum and dad. I never leave negative reviews as I like to give people the benefit of the doubt but as a business owner myself I would never devalue customers this casually.
Buyer
28th Mar 2025 (11 weeks ago)
L Souza
We had a great experience buying our house, the process was very quick, Coral helped us with all the information we needed, always trying to help us, I would buy or sell a house with Kay Collin again, as I had a great experience.
Buyer
13th Mar 2025 (13 weeks ago)
E Michalak
Kay Collins have been amazing through the whole process. The communication has been outstanding and the lady’s in the office are so lovely and friendly. Even though my house purchase went a lot longer than expected they remained patient and polite throughout and I couldn’t be more grateful for my experience with them. High recommend, thanks again ! ????????
Buyer
4th Mar 2025 (14 weeks ago)
G Grove
I can't speak highly enough of Kay Collins, that have been supportive and knowledgeable all through the process of letting and property management. Also when I decided to sell they managed a complicated sale process. Thank you so much to all of the team
Seller
21st Feb 2025 (16 weeks ago)
G Ltd.
I am the director of GLY UK Immigration Support Services Co. Ltd. We serve our HK clients by sourcing ideal rental homes for them before they relocate here. Over the years of our operation, we learned to value true professionals in the lettings agencies, who are, like Coral Lily and Jasmine Aindow of KAY COLLINS, very helpful and responsive to answer questions and resolve issues we encountered during our course of renting properties on behalf of our clients.
I am always pleased to recognize true professionals who demonstrates good customer service and commitment to her work. My HK clients and I are grateful for KAY COLLINS and its valuable staff!
Jonas Fung
Director
GLY UK Immigration Support Services Ltd.
Landlord
7th Feb 2025 (18 weeks ago)
P Wareing
Fantastic ! Superb service and support throughout. Coral was absolutely fantastic with assistance and answering any queries, as were the whole team. Would recommend 1000%.
5th Feb 2025 (18 weeks ago)
M
Working with Olivia, Coral, and Jasmine has been an exceptional experience. Their professionalism and proactive approach to problem-solving have truly impressed me.
Highly recommend them!
5th Feb 2025 (18 weeks ago)
A Finch
All staff were friendly and helpful, that kept me updated on the sale. Viewings for the property were booked, within a couple of days, of it going onto the market, and sold 4-6weeks after being advertised.
Will definitely use again, next time I am selling a property.
Seller
5th Feb 2025 (18 weeks ago)
W Mcdonough
Excellent service from start to finish kept me regularly updated with emails &phone calls on viewings etc!
10/10
I will recommend Kay Collins to my friends & family if they ever need a quality estate agents
??????????
5th Nov 2024 (7 mo. ago)
N Curry
Thoroughly professional and efficient, Coral and staff at Kay Collins were a pleasure to deal with. Nothing was too much trouble, and I was informed of the progress of the sale of the property on a very regular basis. At no time did I have to “chase” Coral for an update, I was kept informed regularly. I cannot recommend Kay and her team highly enough. 5 Stars.
Seller
6th Jun 2024 (1 year ago)
J Harrison
Just like to say thank you for everything u done for me to get this flat relly love it
Tenant
31st May 2024 (1 year ago)
S blundell
DEFINITELY DID NOT CALL AND IF YOU CHECK OTHER REVIEWS YOU CAN SEE MANY PEOPLE COMPLAINING OF THE SAME POOR PRACTICE. I MUST ALSO MENTION THIS WAS THE 2ND TIME THIS HAPPENED TO US WITH THIS COMPANY HENCE THE EFFORT TO SEND A REVIEW. ONCE CAN BE PUT DOWN AS A MISTAKE BUT TWICE IS POOR PRACTICE. Very unprofessional and will waste your time. I booked a viewing and was left waiting for half an hour. After finally getting through I was told they had sold the house. A courtesy call would have been nice. Time wasters
3rd May 2024 (1 year ago)
D James
Terrible. Book a slot for a viewing to buy a house, turn up early, yet no one turns up. Phone to question how long someone will be, and they say unfortunately we had an offer accepted this morning, we did try to phone twice. Waste of our time, the second time it's happened.
Reply, you claim to have phoned me twice yet never left any voice mail.
Unfortunately you were the "no shows"
3rd May 2024 (1 year ago)
H Liptrot
Professional and friendly would definitely recommend
1st Mar 2024 (1 year ago)
M McMurtry
I would really recommend Kay collins as a letting agent as they really helped me when looking for my first property and I would definitely use their services again
1st Mar 2024 (1 year ago)
E Peoples
I am really happy with the service I received from Kay Collins throughout the purchase of my first property. The process was smooth and Jasmine was very helpful!!
Buyer
1st Mar 2024 (1 year ago)
K Entwistle
I am really pleased with the service I received from Kay Collins throughout the purchase of my first property. The process was smooth and Coral was very helpful throughout
Buyer
1st Mar 2024 (1 year ago)
S Publicity
I’ve been a landlord for 40 years and worked with a lot of property management agents. The very best is Kay Collins Lettings & Management!
KCL has managed properties for me for 20yrs so I speak with significant experience of their business as it’s developed over that time.
There are many difficult situations to deal with and it’s how they deal with property management, rent collections, property re-lets and repairs that makes the difference between KCL and other agents.
**** Good tenants looking for a property, go to KCL!
**** Good landlords seeking a caring, professional and effective manager, go to KCL!
Professional & hardworking, highly motivated staff. Family owned and run. They look after tenants extremely well and care deeply about people.
Landlord
1st Mar 2024 (1 year ago)
Owen
I would definitely recommend Kay Collins, their fantastic staff with a can-do attitude is very refreshing compared to some other estate agents. They are very attentive and made me feel at ease throughout the whole process. A special shout out to Coral-Lily who certainly went above and beyond and is a very kind soul. 5* and will definitely be using again in the future.
1st Mar 2024 (1 year ago)
D Taylor
Kay Collins have been excellent in looking after my property and I would highly recommend them as they are professional and very helpful in all aspects both for myself and my tenant.
Landlord
1st Mar 2024 (1 year ago)
F Percy
Always the best customer service, thank you :)
1st Mar 2024 (1 year ago)
G Fletcher
Great service from start to finish, would recommend as property professionals in Hindley.
19th Feb 2024 (1 year ago)
H Darvill
Booked a viewing to view a property for the second time. I had put an offer in on this house so was very interested in purchasing. I had made an appointment for 16.45 on Friday the 20th of October, I have been left waiting in the cold and rain. It was also very embarrassing as I had organised to bring other members of my family. The sales office haven't answered the calls and after waiting for over half an hour with no contact I left. I am also considering retracting my offer as I have 0 faith in the company and there blatant lack of communication.
Buyer
20th Oct 2023 (1 year ago)
Stef
I rented a property with Kay Collins for 7 years. I have no complaints at all. They have been helpful from beginning to end. Specifically Coral, Olivia and Jasmine who have each been extremely professional and friendly right to the end of my tenancy. Would recommend this letting agent.
Tenant
28th Jun 2023 (1 year ago)
V Ward
Fantastic letting agent. Been a tenant for over ten years and they have always been very good with me and my family. Friendly and helpful staff in the office and efficient and professional in their roles. Had my deposit refunded after 4 days would recommend this letting agent to any one around. Small, friendly, helpful business thank you to all at kay Collins!
Tenant
15th Jun 2023 (1 year ago)
T Ainsworth
Avoid this letting agents at all cost. I went to them with several issues of a property I was renting. ( house was so damp it was falling apart) with their verbal permission I got professional flooring done of my own expense because the house they let me the carpet was full of cat wee and I had a young son. When it came to me finally moving out they disputed my full deposit saying that the walls were crumbling ( yes due to the damp ) and that they never agreed for me to do any work!! I hope you’re happy taking £450 off a hard working single mum. AVOID!!!
Tenant
26th Apr 2023 (2 years ago)
K Louise
Absolutely dreadful, when we were forced to move out because our landlord had died, they didn't even care about helping us to find anywhere, they had houses coming up on their agency and we were not informed about one, when we called them enquiring about any property for letting with them, they had already fully booked veiwings and unbelievably asked if we'd like to be put on a call back contact list, I couldn't believe that we weren't already on the list of new property's, after receiving our notice we asked for their help considering we had two months to leave.
Tenant
3rd Mar 2023 (2 years ago)
L Smith
Absolutely disgusting company, applied to rent a house ,explained my position accurately, including all problems ,also had a guarantor ,who has excellent credit,house owner and business owner for 19 years, was informed everything was OK and just needed to pay a fee ,which I did immediately, only after I paid ,was I informed I'm not suitable, very disappointing and people need to be aware not to pay the fee ,scam in my opinion, won't let me leave 0stars
Tenant
24th Jan 2023 (2 years ago)
J SD
Outstanding service
We are very impressed with service which we have/are receiving from Kay Collins: Olivia and Lisa and Collette (Hindley Branch).
Olivia, Lisa and Collette have a remarkable expertise and knowledge of the whole of property market. They are always very professional, friendly, polite and their advice is second to none.
Without any hesitation, we would recommend Kay Collins to landlords or buyers who are interested in all aspects of letting/buying/selling.
Many thanks-
Jolanta & Barry (landlords)
Landlord
15th Dec 2020 (4 years ago)
J SD
Outstanding service
We are very impressed with service which we have/are receiving from Kay Collins: Olivia and Lisa and Collette (Hindley Branch).
Olivia, Lisa and Collette have a remarkable expertise and knowledge of the whole of property market. They are always very professional, friendly, polite and their advice is second to none.
Without any hesitation, we would recommend Kay Collins to landlords or buyers who are interested in all aspects of letting/buying/selling.
Many thanks-
Jolanta & Barry (landlords)
Landlord
15th Dec 2020 (4 years ago)
F Percy
Brilliant agents. Got back to me so quickly about my enquiry, and they were very informative. Big thanks to all the ladies in the office. Very professional.
19th Nov 2020 (4 years ago)
F Percy
Brilliant agents. Got back to me so quickly about my enquiry, and they were very informative. Big thanks to all the ladies in the office. Very professional.
19th Nov 2020 (4 years ago)
A Sheridan
Amazing Company, all the girls are fantastic at what they do especially Olivia. Really professional and helpful, service is 10/10. They made what usually is a stressful time / experience an easy, exciting and relaxing one.
Wouldn't recommend anyone else! Absolutely over the moon.
18th Nov 2020 (4 years ago)
A Sheridan
Amazing Company, all the girls are fantastic at what they do especially Olivia. Really professional and helpful, service is 10/10. They made what usually is a stressful time / experience an easy, exciting and relaxing one.
Wouldn't recommend anyone else! Absolutely over the moon.
18th Nov 2020 (4 years ago)
L Tarbuck
I have been working with Kay Collins for a few months now and looking into renting a home. The service they have given to me is the best I have yet received. They are making sure I’m looking for the best for me, and helping me with what I can financially afford. They have been amazing and very supportive, I would recommend anybody using Kay Collins for selling their homes and renting a property.
I have just moved into my first home with Kay Collins and Olivia was amazing, I could not thank her enough! Her service to me and professionalism was outstanding, always available to help me no matter on when it was.
Tenant
18th Nov 2020 (4 years ago)
L Tarbuck
I have been working with Kay Collins for a few months now and looking into renting a home. The service they have given to me is the best I have yet received. They are making sure I’m looking for the best for me, and helping me with what I can financially afford. They have been amazing and very supportive, I would recommend anybody using Kay Collins for selling their homes and renting a property.
I have just moved into my first home with Kay Collins and Olivia was amazing, I could not thank her enough! Her service to me and professionalism was outstanding, always available to help me no matter on when it was.
Tenant
18th Nov 2020 (4 years ago)
M Flesh
rented of them for 2yrs never had a problem with them replaced the washing machine within a week of reporting the issue
Tenant
18th Sep 2019 (5 years ago)
M Flesh
rented of them for 2yrs never had a problem with them replaced the washing machine within a week of reporting the issue
Tenant
18th Sep 2019 (5 years ago)
D Darbyshire
Great service received by Olivia and the others in the office, they couldn't do any more to help. I was so worried and stressed about moving due to my current circumstances but these guys made everything so much easier. I have had bad experiences with agencies in the past, so I couldn't thank them enough.
23rd Jul 2019 (5 years ago)
D Darbyshire
Great service received by Olivia and the others in the office, they couldn't do any more to help. I was so worried and stressed about moving due to my current circumstances but these guys made everything so much easier. I have had bad experiences with agencies in the past, so I couldn't thank them enough.
23rd Jul 2019 (5 years ago)
L peers
Worst letting company going ...rent out damp decaying buildings and don't do any maintenance on them then have cheek to increase your rent ....Do not use these cowboys
Tenant
16th Jul 2019 (5 years ago)
L peers
Worst letting company going ...rent out damp decaying buildings and don't do any maintenance on them then have cheek to increase your rent ....Do not use these cowboys
Tenant
16th Jul 2019 (5 years ago)
E Jenkinson
Me n my partner got the keys today for our first home together. The staff at Kay Collins were really helpful as we have never done this before so we didn't know what to expect. Couldn't thank them enough, highly recommend.
Buyer
11th Jun 2019 (6 years ago)
B Dovey
highly recommended agency, got the keys today and wus very helpful. thanks Brad.
11th Jun 2019 (6 years ago)
N Parry
AMAZING company. All the girls in the office go above and beyond to help you, nothing is too much trouble. Previously rented with other agents and Kay Collins Lettings is by far the best, i really wouldn't go anywhere else! Very professional and a smooth move in to make everything less stressful. Highly recommended.
Tenant
11th Jun 2019 (6 years ago)
E Jenkinson
Me n my partner got the keys today for our first home together. The staff at Kay Collins were really helpful as we have never done this before so we didn't know what to expect. Couldn't thank them enough, highly recommend.
Tenant
11th Jun 2019 (6 years ago)
B Dovey
highly recommended agency, got the keys today and wus very helpful. thanks Brad.
11th Jun 2019 (6 years ago)
N Parry
AMAZING company. All the girls in the office go above and beyond to help you, nothing is too much trouble. Previously rented with other agents and Kay Collins Lettings is by far the best, i really wouldn't go anywhere else! Very professional and a smooth move in to make everything less stressful. Highly recommended.
Tenant
11th Jun 2019 (6 years ago)
C Disley
I wouldnt even give one star but had to to give a review all i will say looking at a house with them dont bother they wont fix anything useless waste of space and if you ever speak to lisa ask for someone else a dog could do a better job asleep
18th Feb 2018 (7 years ago)
S Disley
I wouldnt even give one star but had to to give a review all i will say looking at a house with them dont bother they wont fix anything useless waste of space and if you ever speak to lisa ask for someone else a dog could do a better job asleep
18th Feb 2018 (7 years ago)
S map
If you need something doing like damp on your walls dont look to turn to these guys same old same old everytime we will phone you back oh if i had a penny you have to call them back days later.. I wonder were all the other 1/2 star reviews have got to. We pay our rent every month with no issues and keep the house looking nice and even upgraded it ourselves and the minute you need help there is none.
Tenant
14th Feb 2018 (7 years ago)
S mapson
If you need something doing like damp on your walls dont look to turn to these guys same old same old everytime we will phone you back oh if i had a penny you have to call them back days later.. I wonder were all the other 1/2 star reviews have got to. We pay our rent every month with no issues and keep the house looking nice and even upgraded it ourselves and the minute you need help there is none.
Tenant
14th Feb 2018 (7 years ago)
G Peers
All the staff are very friendly, helpful and efficient. Great customer service. very willing to assist anyway they can.
24th Mar 2016 (9 years ago)
G Peers
All the staff are very friendly, helpful and efficient. Great customer service. very willing to assist anyway they can.
24th Mar 2016 (9 years ago)
D Davis
I rate this agent very highly. As a remote landlord they have always given a great service, ensured the right tenants are accepted and always acted in my interest.
I absolutely recommend Kay Collins if you need an agent or are a tenant.
They have integrity.
Landlord
18th Feb 2015 (10 years ago)
D Davis
I rate this agent very highly. As a remote landlord they have always given a great service, ensured the right tenants are accepted and always acted in my interest.
I absolutely recommend Kay Collins if you need an agent or are a tenant.
They have integrity.
Landlord
18th Feb 2015 (10 years ago)
M Pantlin
This company is totally professional and a pleasure to do business with! Highly recommend!
7th Apr 2012 (13 years ago)
M Pantlin
This company is totally professional and a pleasure to do business with! Highly recommend!
7th Apr 2012 (13 years ago)
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