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  1. Home
  2. Keylet - Cardiff Bay
Keylet - Cardiff Bay Logo

Keylet - Cardiff Bay

Opens tomorrow at 9:00am
117-120 Bute Street, Cardiff Bay, CF10 5AE
Keylet Cardiff Bay are an estate agent in Cardiff. They mainly list properties in NP7, CF24 and CF64. Over the last 6 months, they've listed 20 properties, with 11 currently on the market. Most of the properties listed have 5 or more bedrooms. They list properties for sale on Rightmove.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 10:00am - 5:00pm
  • Sunday Closed
View all details

Keylet - Cardiff Bay Reviews (30)

Have you used this agent?
  1. 57% 5/5 Stars
    57%
  2. 7% 4/5 Stars
    7%
  3. 0% 3/5 Stars
    0%
  4. 7% 2/5 Stars
    7%
  5. 30% 1/5 Stars
    30%
All (30)
Seller (1)
Buyer (1)
Landlord (6)
Tenant (12)
General (10)

R Adams

5/5 Stars
I rented an executive property with Keylet at the beginning of March and can honestly say that the keylet team went above and beyond to make my rental experience a good one. As I have recently relocated to Wales I was a unaware of the local area etc to which Dan in the lettings department went out of his way to fill me in with all the good things to do, as well as recommend a lovely area to live. Reading the reviews I see a mixed bag of opinions, however I can hand on my heart recommend the Keylet team to provide you with a property that will leave you feeling proud, secure and satisfied. If I ever find myself wanting to move again I will be using the team at Keylet.... Read more
Tenant
18th Nov 2020 (4 years ago)

C Chew

4/5 Stars
I have used Keylet Executive Lettings and Sales in their Cardiff Bay office over the last four years. They have been very responsive and professional in their dealings with my lettings and sales efforts. Special mention to Cerys of the Lettings team, Jodie in Accounts and Joanne in housing and maintenance. All three have been very helpful and proactive whenever I have any problems. Their office set up with the lettings and maintenance teams located within the same office, which facilities better and more effective communication and response to clients like me. Keep up the good work!... Read more
Landlord
17th Nov 2020 (4 years ago)

G Jones

5/5 Stars
Keylet have recently helped me move into a beautiful boat house located in Dinas Powys. They have an outstanding standard for perfection and went above and beyond to ensure the move went smoothly. I cannot be more grateful to the Executive team for all their help! I love my new house!... Read more
Tenant
17th Nov 2020 (4 years ago)

P Robinson

5/5 Stars
Keylet, through Jack, were super fast, friendly and efficient in getting my apartment advertised, viewed and, on the same day it was advertised, secured several offers. Once we'd agreed which to accept they dealt with the subsequent issues with equal efficiency. I highly recommend them.... Read more
Landlord
14th Nov 2020 (4 years ago)

G Fan

5/5 Stars
Jack from Keylet was absolutely brilliant, so professional and friendly. His communication was great and he always kept me updated throughout the process. He made what is usually a stressful moving process so smooth and flawless. I’d definitely recommend him and the Keylet team to anyone!... Read more
12th Nov 2020 (4 years ago)

M Brooks

1/5 Stars
Bunch and nexus of novices and new joiners here ,who work on the well formed process to take out money from tenents on the set dates and than run away from their responsibilities. PLEASE BEWARE THEY HAVE LOTS OF NEW RECRUITS AND SENIORS GUYS WHO MINT MONEY ON THE NAME OF RENEWAL AGREEMENT AND SENDING MAIL TO HOUSES FOR END OF TERM AND THAN DUPE PPL . Once money ,agreement done they will not listen to your problems ..BEWARE BEWARE DEALING WITH THEM !!!!!... Read more
Tenant
21st Dec 2019 (5 years ago)

A Marie

1/5 Stars
Useless staff and worst estate agents I’ve ever had to deal with. Currently renting a property in Cardiff bay and maintenance issues have still not been fixed after three months. I’ve been corresponding with Josh and he has ignored my emails, lied about when the maintenance issues are going to be done and is always putting the blame on to his colleague - Magda, who I have never spoken with. He apparently “doesn’t have a manager” so I am unable to take my complaints further.... Read more
Tenant
16th Nov 2019 (5 years ago)

R Ranjan

1/5 Stars
Very very very bad experience with this company when it comes to protect their EXPAT clients from local goons around and above the flat ...they are just mere expectators of unfolding events ...... Read more
24th Aug 2019 (5 years ago)

H Edwards

1/5 Stars
Appalling, inept & inadequate I have had a 2 year long nightmare with this agency. Experiencing a long list of issues spanning from; spurious fees being deducted from payments without notice, late payments, no payments (not tenant related), unsuitable tenants being allowed to rent my property and service levels well below any I have EVER experienced as either a tenant or a landlord. I don't think any person I have dealt with during the 2 years has lasted as an employee at Keylet for more than a few months... - avoid at all costs and save your sanity!... Read more
Landlord
18th Jun 2019 (5 years ago)

R Agostini

5/5 Stars
I am a very happy long term client of Keylet, my tenants are very happy of the serrvice they receive, I am also happy as I do achieve with keylet already 5 years of full occupancy. Thanks to all the team in Bute Street but a special thanks goes to Joshua who is my contact person there. Well done, may thanks. Ian... Read more
Landlord
21st Mar 2019 (5 years ago)

D Michael

5/5 Stars
Fantastic service and aftercare! True professionals.... Read more
23rd Feb 2019 (5 years ago)

A Chalise

4/5 Stars
I received a very good service from David Jones in the Cardiff Bay branch. The team were very helpful and approachable and most of all will get the job done.... Read more
25th Oct 2018 (6 years ago)

D Michael

5/5 Stars
Friendly staff and very professional!... Read more
6th Aug 2018 (6 years ago)

S Andrews

5/5 Stars
I received superb service from David Jones in the lettings team. He went out of his way to exceed my expectations and deliver what I'd wished for. He explained everything well throughout the process and demonstrated all round fantastic customer service skills. I am very much grateful to David and would highly recommend him to anybody looking to rent/let in the Cardiff area.... Read more
12th Jul 2018 (6 years ago)

Z Smith

5/5 Stars
Moved out of a property let by Keylet. I accidentally ordered concert tickets to my old address Having explained my situation I received a bundle of help from 2 women at the Cardiff Bay branch I only got the name of one Harriet Lovely kind and helped extremely by contacting the current tenant and managed to get my post office delivery card so I could get my tickets I know that’s not there job but they should be credited for being so kind... Read more
Tenant
8th Apr 2018 (6 years ago)

D Llewelyn

1/5 Stars
Absolutely terrible. Rude, unhelpful, money-grabbing. Would never, ever use key let again.... Read more
11th Nov 2017 (7 years ago)

M Smith

2/5 Stars
Unbelievably poor customer service. If renting with keylet you can expect to receive no response for weeks - sometimes months - regularly. When phoning the office to figure out what's happening be prepared for the phone to be hung up so you have to ring again. They'll also be prepared to break company policies when it suits them. Within 2 months of moving in an issue arose causing our 2nd floor bathroom to flood into the kitchen; we are still trying to arrange a pro-rata refund for this while the kitchen was turned into a building site, but believe it or not the obstacle has been actually getting any kind it acknowledgement from our request, not yet reached any kind of disputing discussions. Any tenants should be prepared that things listed on your inventory - no matter how explicit it's written - will still be argued that you should pay. In several years experience with phone, broadband and other letting agencies; never have I encountered a team such as this. Other than the select few employees most have been massively incompetent. Thanks to the landlord who has been very helpful when contacted directly. I can vouch for several other letting agencies in the Cathays area which are much better to go with... Read more
Tenant
6th Oct 2017 (7 years ago)

J Sayce

5/5 Stars
Brilliant letting agency! My student house is great, would recommend to all students in Cardiff :)... Read more
Tenant
7th Sep 2017 (7 years ago)

L GER

5/5 Stars
5 STAR!! what an easy, smooth and professional estate agents! I cant recommend highly enough! They were so understanding of my circumstances and were so diligent and quick - including after my sale! They even got me over the asking price!! Andrew and Jessica were amazing!! Plus there rates are so reasonable too. If you want affordable, fast and no fuss (I didnt have to do a thing!) - these are the agents for you.... Read more
Seller
17th Aug 2017 (7 years ago)

teribarri

5/5 Stars
very helpful and efficient with the buying process - I would certainly recommend them.... Read more
Buyer
16th Jul 2017 (7 years ago)

IAuRoNI84

1/5 Stars
Be very careful when dealing with this agency. They will do barely anything for you, even though they will be asking for the fees to be paid in full (wasted money). Always put everything in writing, ask for written confirmation for everything, record phone calls or live chats inside their offices. If you have any problem with your house/flat remember that you have rights, MAKE them do what they're supposed to do (if you're not sure, check with the Citizen Advice Bureau). I can only speak for the Cardiff Bay branch, I haven't dealt with the Cathays one. ANSWER #1: This review is not meant for you (i.e. KeyLet), but for all those people that needs to be aware of as many opinions as possible regarding this agency - my name could be "John Smith" as well as "Mickey Mouse", they still wouldn't know who I am. What's important is what I have to say, it is up to them to decide whether to believe me or not. And thank you for letting me know the name of those companies that you are a member of - if this is the result of their work, then I'll have to go and say something to them as well. Cheers.... Read more
Tenant
11th Jul 2017 (7 years ago)

IAuRoNI84

1/5 Stars
Be very careful when dealing with this agency. They will do barely anything for you, even though they will be asking for the fees to be paid in full (wasted money). Always put everything in writing, ask for written confirmation for everything, record phone calls or live chats inside their offices. If you have any problem with your house/flat remember that you have rights, MAKE them do what they're supposed to do (if you're not sure, check with the Citizen Advice Bureau). I can only speak for the Cardiff Bay branch, I haven't dealt with the Cathays one.... Read more
10th Jul 2017 (7 years ago)

R Williams

1/5 Stars
Didn't even want to give 1 star really. Back in May last 2016 I decided to go and view a flat in the bay. Alex who "greeted" us had a stinking attitude, completely made me feel like I was wasting his time and made me feel inferior as this was my first time viewing/renting. He made no effort at all, got into the flat and clearly couldn't be arsed with us. I went ahead with the flat anyway because it was lovely - certainly not because of his selling techniques, and as soon as he knew this he couldn't wait to push me through paying my agency fees and getting me through the paper work. Within a week I had the keys to the flat, however on the day of going to the keylet office to sign for them - Alex didn't even look at me or my mother twice and left his colleague sign my paperwork on the desk right next to his - not any acknowledgement. Any way the reason I leave this review so long after my initial encounter with Alex is because my tenancy ends soon, therefor have started looking for a new home to rent. I found a lovely one, and decided to request some further information and a viewing, but low and behold, the email back came from him, and purely for that fact I decided not to go ahead with dealing with Keylet again, because there are plenty of people in the world who can make you feel like rubbish, but I certainly won't be handing my money over again to be made to feel like pondlife again by him. My money is as good as anyone else's when it comes to renting a property, I certainly hope that nobody else has to put up with this kind of disrespect.... Read more
Tenant
24th May 2017 (7 years ago)

S Jayne

5/5 Stars
Keylet have been great with finding me a flat down the Bay, the staff have always been friendly and helpful.... Read more
1st Dec 2016 (8 years ago)

R saidi

5/5 Stars
Helpfull staff and excellent service. Thank you Alex... Read more
4th Oct 2016 (8 years ago)

E Williams

5/5 Stars
Fantastic customer service received by this company throughout the entire process from the viewing through to the signing. Very friendly staff and are willing to help in any way possible. Highly recommend to let with this company!... Read more
Landlord
26th Jul 2016 (8 years ago)

I Coach

5/5 Stars
I live abroad and I had no option but to have the property managed by someone. Luckily I end up choosing Keylet and I must say I am so incredibly happy I will definitely continue appointing Keylet even once I am back in Cardiff as their service is truly five star one! Truly professional, great service with a smile. There is no better place to go in Cardiff, trust me.... Read more
Landlord
7th Dec 2015 (9 years ago)

P Page

5/5 Stars
I have lived in my apartment for three years and love it, Keylet worked really hard to find me this place and maintenance is taken care of by them. I'd recommend them.... Read more
Tenant
5th Sep 2013 (11 years ago)

M Smith

2/5 Stars
Unbelievably poor customer service. If renting with keylet you can expect to receive no response for weeks - sometimes months - regularly. When phoning the office to figure out what's happening be prepared for the phone to be hung up so you have to ring again. They'll also be prepared to break company policies when it suits them. Within 2 months of moving in an issue arose causing our 2nd floor bathroom to flood into the kitchen; we are still trying to arrange a pro-rata refund for this while the kitchen was turned into a building site, but believe it or not the obstacle has been actually getting any kind it acknowledgement from our request, not yet reached any kind of disputing discussions. Any tenants should be prepared that things listed on your inventory - no matter how explicit it's written - will still be argued that you should pay. In several years experience with phone, broadband and other letting agencies; never have I encountered a team such as this. Other than the select few employees most have been massively incompetent. Thanks to the landlord who has been very helpful when contacted directly. I can vouch for several other letting agencies in the Cathays area which are much better to go with Update: this got resolved in the end once going through the tenancy protection scheme (they were on our side not keylet's fyi)... Read more
Tenant

MsLadygracie

1/5 Stars
Worst experience I've had with a letting agency... when asked for my deposit after vacating the property in good standing they failed to return my deposit stating it was with the owner of the Landlord... who said they never paid the deposit into his dps account. When asked about this they kept sending me around in circles and diverting the issue.... it's been almost a month and still have no idea where my deposit of £900 is and when or IF I will be getting it back.... Read more
Tenant
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