K Pourhemati
Great service... Read more
22nd Feb 2024 (10 mo. ago)
cipher
Extremely Poor Management and Maintenance Services at Kingsley Estate Agents
I am writing this review to express my extreme dissatisfaction with the management and maintenance services provided by Kingsley Estate Agents. My experience with this company has been nothing short of a nightmare, and I feel compelled to share my grievances in the hope that others will be spared from the same ordeal.
One of the most glaring issues I have encountered is the abysmal handling of maintenance requests. Since leasing the property, I have faced numerous maintenance issues that have either taken an unreasonably long time to rectify or have not been addressed at all. It is disheartening to see the lack of urgency and care exhibited by Kingsley Estate Agents when it comes to ensuring the proper upkeep of their properties.
Time and time again, I have had to endure the frustration of living in an apartment with unresolved maintenance issues. Each problem has been met with indifference and apathy from the management team at Kingsley Estate Agents. It is evident that they prioritize their own convenience over the well-being and satisfaction of their tenants.
Furthermore, the lack of effective communication and timely updates on the progress of maintenance requests only exacerbates the already unpleasant situation. It is disconcerting to be left in the dark, uncertain of when or if these issues will ever be resolved. This negligence not only reflects poorly on the company's professionalism but also demonstrates a complete disregard for the basic rights of tenants.
Given my harrowing experience, I cannot, in good conscience, recommend Kingsley Estate Agents to anyone. Their blatant disregard for the well-being and comfort of their tenants is simply unacceptable. I firmly believe that it is my responsibility to warn others about the deplorable management and maintenance practices exhibited by this company.
In light of the multitude of issues I have faced, I am left with no choice but to escalate my concerns further. I fully intend to file a formal complaint with the ombudsman, as I believe that the extent of Kingsley Estate Agents' negligence warrants immediate attention and investigation.
In conclusion, my experience with Kingsley Estate Agents has been marred by their inability to effectively manage and maintain the property. The lack of timely resolution to maintenance issues and the overall unprofessionalism displayed by the company have left me deeply disappointed. I implore anyone considering renting through Kingsley Estate Agents to think twice and explore alternative options that value their tenants' well-being and provide a higher standard of service.... Read more
Tenant
20th Jan 2024 (11 mo. ago)
Chess
There are so many good estate agents in the area, don't bother with these crooks.... Read more
4th Oct 2023 (1 year ago)
M Khwaja
Terrible experience. Had booked a viewing, 30 minutes before the booking they cancelled, while I was already in a taxi on the way to their office. Spoke to Alexandra and she was rude, did not show any compassion or understanding, and abruptly shut the phone on me. Will be taking this further as it is unacceptable behaviour.... Read more
11th Aug 2023 (1 year ago)
J App
Eyal Landau the owner is fraud. Even the firemen escorted him off my property when he called them saying he smelt gas! Wasting every emergency services time. He turns up at my door when I have no contract with him in GARAGES missold as flat without any building control. Dreadful, avoid. Should NOT have ombudsman status. They even suggested a fine against them but I think I’ll go legal because they are horrible people that think fraud is fun INCLUDING DOUBLE LET INHABITABLE GARAGE UNITS with no building control!!... Read more
Landlord
19th Jun 2023 (1 year ago)
P CH
Agents are not reliable, rude and unhelpful, and they seldom reply e-mails from tenants until you made several calls to the company to get a reply from them.... Read more
Tenant
9th Jan 2023 (2 years ago)
H zakai
The owner is a lier, he was suppose to give me a fee on my clients refferal of .38% of my dads property of 5 k sale, whilst I was in yeshiva. he was not suppose to get anything! he lied to the owner ( my dad) and told him it was his client, me the naive person I am didnt even think something like this could even happen, he sold another house my dad gave him and made a further 10k, total 15, I asked him to make a donation on the introduction to me and even on that he didnt want, disgusting how he told me not to call him anymore. How people cheat, I wouldn’t use this agency because they have no moral ethics to there loyal customers only wanting your capital!
please cancel ur agreement with this company and go somewhere else. I earned this money rightfully and he chiefed it, but to no avail he doesnt have instructions on the other property of 9.5 m so bad luck when u go bent crooked, u lost out our trust!... Read more
Seller
8th Oct 2022 (2 years ago)
H siddig
Eliyahu was very professional and helpful, Highly recommend!... Read more
16th May 2022 (2 years ago)
V Belo
Beware of this agency. They will charge you fees but do nothing from protecting you from malicious landlord. they have no control over how the deductions are made.
Whatever you do, do not rent from the landlord Richard Cohen. He is a high paid lawyer and can do whatever he likes. He refused to fix the broken shower that was there when i moved in and during almost two years, he never fixed it. I left early due to his unwillingness to invest his money into fixing what was broken with the flat when i moved in. He removed most of my deposit because i left early. The real estate agency was not able to do anything and he said that i could take him to court but that i would be wasting my time because he is a professional high paid lawyer.
BEWARE OF THE DISHONEST MALICIOUS LANDLORD, RICHARD COHEN. GREEDY AND GAINS PLEASURE FROM OTHERS SUFFERING!!... Read more
Tenant
12th May 2022 (2 years ago)
A Lepadus
Good place to start looking for a house deal.... Read more
6th Feb 2022 (2 years ago)
A Guiss
The staff is very professional and helpful. This is my first rental in the UK, so I needed a little extra help understanding the procedures and bureaucracy, but the agents were super agile and provided all the help I needed. I am very happy with their service, and highly recommend it.... Read more
Tenant
30th Nov 2021 (3 years ago)
BY
We have been so happy with the service and care we have received from Kingsleys. They have been amazing! Especially would like to thank Meirav who helped us enormously!! Would highly recommend!... Read more
25th Oct 2021 (3 years ago)
R Aghati
Great service and excellent, friendly staff.... Read more
18th Oct 2021 (3 years ago)
M Yin
They are the best agent ever! I have stayed in a flat under their management for four years, and they are very helpful and responsive. They dealt with all sorts of fixing and repairing professionally and efficiently. Huge thank you to you all and especially to Shternie!... Read more
Tenant
6th Oct 2021 (3 years ago)
M Thapa
Me and my husband were looking for a apartment 4 years ago in 2016 and The team and specially Merav helped us to find the perfect apartment and followed up with us, she is very professional and very friendly, our 4 years is this apartment we’re great we have seen our self’s growing has people to the better, but unfortunately and fortunately that we have made the decision to grow our family it’s time to grow and move out, we are blessed and grateful to this home and it’s agency , Loads of love, you are in our hearts ??... Read more
Tenant
4th Nov 2020 (4 years ago)
A Yonga
They helped me find the loveliest property and were incredibly accommodating. They made the whole process extremely smooth!... Read more
27th Oct 2020 (4 years ago)
Shaima
Just a brilliant, brilliant agency and I can't recommend them enough. It was so lovely to have someone really take the time to listen to what I needed and help me find what I'm looking for. Staff are super kind, friendly and professional and they really take care of you.... Read more
20th Oct 2020 (4 years ago)
C lieber
I was looking to rent the found me the perfect house the have been keeping the word the whole time and never had a problem with them. If you looking for house r flat Kingsley Golders Green will find it... Read more
Tenant
29th Sep 2020 (4 years ago)
J Lynas
This is by far the worst agency I have ever dealt with. My grievances are as follows:
1. They are happy to make promises and write them into the contract. Do not believe them! I am moving out in a couple of weeks and still waiting for work to be done which was meant to be carried out before we moved in. They keep saying they'll do it. Then nothing. You call them again and they say they'll do it, but they don't - for a whole year!
2. Their maintenance team is extremely unprofessional. The woman who runs it, Shternie Gorman, has a poor level of English, takes forever to get anything done, rarely responds to emails and has gone home when we had arranged a meeting in the office before - and no apology. To me this shows extreme incompetence and very unprofessional behaviour.
3. When things require maintenance they take forever to get them fixed.
4. We had an electrical inspection and were told there were issues. However, they refused to show us the report or tell us what the issues were. This house also has electrical sockets behind the kitchen draining board, which to me is a safety hazard.
5. They insist on advertising quite clearly 2 bedroom houses as 3 bedroom ones, which is just shady. The house we live in has 1 large bedroom , 1 (very) small bedroom and a 3rd "bedroom" which can only be accessed via the 1st bedroom. I'm not a lawyer, but I'm pretty sure that a bedroom requires an entrance to a communal space, like a corridor or a reception room. I feel it should be a 2 bedroom house and the 3rd bedroom should be advertised as what it is - a reception room. I think they do this to allow them to charge more rent.
6. When doing viewings, the agency staff wear a mask, but pull it under their chin halfway through. Also the people viewing the property were not wearing masks. Pretty sure they have to by law.
7. They are not open Saturdays, which is just extremely inconvenient for anyone who is not a jew. They say they are open Sundays, but they only ever have 1 person in who cannot do anything - so they might as well be shut.
8. I can see them trying to claim my deposit for issues which were present with the house before we moved in. Luckily we have everything documented, but I can still see them trying to make us fight for it. They seem like that sort of people.
This agency has given me a year of extreme frustration and annoyance, which wouldn't be as bad if they weren't charging really high rent on a property which is falling apart in a rubbish area of the city. Would avoid them at all costs.... Read more
Tenant
2nd Aug 2020 (4 years ago)
C Lester
The best estate agency around Golders Green and North lodnon in general... Read more
14th Mar 2019 (5 years ago)
M Jaffe
Ask for Ms Gorman
Although not immediately in the market for a property in the UK I had pleasant experiences at each visit to Kingsley's Estates. Do not under estimate what a cup of Nespresso can do to when combined with a staff as personable as that of Kingsley's... Read more
10th Oct 2017 (7 years ago)
N m
The best agency in north London. Most helpful and kind staff ever. Merav has been the most supportive, understanding and kind lady we've ever had the pleasure to work with during our year long house hunt and I couldn't possible recommend this agency more! 5* plus!... Read more
25th Sep 2017 (7 years ago)
I hadas
Perfect service.
We moved from Israel lately, we met Merav, the real estate agent took the best care of us. From orientation, advising on house size and locations, explain us all realted aspects (school catchment / distance from tube etc...) and through the final stage if signing the contracts and all arrangements.
Highly recommended agent from highly recommended agency!... Read more
Tenant
6th Aug 2017 (7 years ago)
T W
Kingsleys Estates is one of the best estate agent I have ever had. All employees are very friendly and experienced. As a result, you are sure that you will receive professional and quality service.... Read more
1st Aug 2017 (7 years ago)
L Iannone
I'm dealing with Kingsleys Estates for three years and never had a problem. They've managed to meet all my needs and to provide help every time I needed it. They are very kind and professional people providing an excellent service. Well deserved five stars.... Read more
1st Mar 2017 (7 years ago)
? ?????
Wonderful service! They have a huge variety of real estates. I went to a few other agencies, but only there I found what I really wanted. The staff is very kind, responsible and helpful and they assisted me with everything I needed and more. Highly recommended!... Read more
9th Feb 2017 (7 years ago)
P Carney
Strongly suggest they invest in a makeover of the office. Its like stepping back into the 1980's. Perhaps Michael J Fox could come by in his Delorean and move them into 2016. Golders Green has moved on guys...... Read more
3rd Oct 2016 (8 years ago)
J Price
I have given 1 star only because I can't give a zero!
What a total waste of time this company is! Never ever use this company they sell all your details on and ring you over and over again, disgusting, Pushy, inefficient and took money for legal services which weren't needed.... Read more
21st Sep 2016 (8 years ago)
H Patel
We're very helpful in getting right place for us in the NW11 area. We bought a 2 bed flat just recently and had very specific requirements which made the search quite time consuming, but they worked with us all the way, putting a lot of effort and patience. Great work.... Read more
Buyer
8th Dec 2015 (9 years ago)
T Kilburg
"If you are looking for a good agency for flat rent, this is the place!, Good selection of flats and gave honest and helpful advice, Five stars for Kingsleys!"... Read more
Tenant
2nd Dec 2015 (9 years ago)
D Lighter
Really good, also local in golders green! Found exactly what I was looking for. Bravo 5 stars!... Read more
30th Nov 2015 (9 years ago)
R Merlin
Was such a delight to work with! They really got to know us and got a sense of what we were looking for. Great fees also. would highly recommend.... Read more
30th Nov 2015 (9 years ago)
S Mc
Good to know there is an agency like this. Very professional and know a lot about the market. They priced my house perfectly so that I had lots of potential buyers through it and multiple offers. Be careful hiring KINGSLEYS to sell your home… You’ll be homeless before you know it. Highly recommend them... Read more
Seller
27th Nov 2015 (9 years ago)