P Sandy
Mark has been an absolute godsend in selling mums house for us. The communication he gave us was outstanding. Constantly in contact and advising in the latter part of the sale - would definitely recommend Mark... Read more
Seller
17th Dec 2021 (3 years ago)
D Kerkhoff
Having not moved for 20 years, we were wary of the whole house moving process, but once we had appointed Knight Frank, the friendly attitude of Shaun Hobbs made the 'sale' half of our move effortless and stress free. His initial visit, the engagement with his sales team, the viewings and the advice over the arrangement of sale, went very smoothly. I would have no hesitation in recommending Shaun and his team at Knight Frank.... Read more
Seller
15th Nov 2021 (3 years ago)
P Gribbin
We bought our property over 3 years ago and Shaun Hobbs was the agent we dealt with as buyers, so we felt very comfortable going back to Shaun when it was time for us to sell because he is someone you instinctively trust. This sale has had a few ups and downs and as always buying or selling is stressful for everyone, Shaun has dealt with every eventuality speedily, calmly and professionally and that has kept all stress to the minimum. He doesn't just sell your home he guides the right people to it. We would highly recommend Shaun and KF.... Read more
Seller
21st Jul 2021 (3 years ago)
S Beardmore-Gray
We recently worked with Knight Frank and Mark Potter on the sale of a much loved family farmhouse with three selling parties involved. Mark was exceptional - so intuitive and understanding of a complex and delicate situation - and went above and beyond at every step of the process to ensure we reached a successful outcome and sale. His calm and thorough approach went along way to smoothing the process and made it as stress-free as possible. Many thanks!... Read more
Seller
20th Jul 2021 (3 years ago)
J Annandale
The Knight Frank (Basingstoke) team, headed up by Mark Potter, Ed Cunningham & Shaun Hobbs, were absolutely marvellous when my husband & I sold our house through KF. They were incredibly professional, steering us through the whole sales process from valuation to completion and more than met our expectations as our agents. Perhaps their attention to detail impressed us most. Every phone call, every email from us was replied to with great courtesy and care, feedback was given to us promptly after viewings and if they felt we needed to "Whack up the heating up for goodness sake," they quite rightly told us. We completed on our house sale feeling they had done a brilliant job - what more can one ask of one's agents?... Read more
Seller
19th Jul 2021 (3 years ago)
D Pigot
Excellent service, as ever, from Mark Potter, whom we have known for many years. He does what he promises and is always responsive... Read more
17th Jun 2021 (3 years ago)
R Richardson
It has certainly been a pleasure to deal with the Knight Frank Basingstoke team...a 'safe pair of hands' for the sale of our house...
Patrick Bishop in particular who has always gone the extra mile...
we would wholly recommend his services at any time...
and indeed count him as a friend.
kevin and ruth richardson kingsclere... Read more
Seller
26th Feb 2021 (3 years ago)
A Rydell
When either buying or selling a property its stressful time even if you done it before as there are so many outside factors that you cant control. What you do need is your trusted advisor to help, and its especially needed if you have a niche house or uncertain times which we just gone though. After putting our property on the market Brexit started to take shape, or shall I say no shape at all and created uncertainty in both the market and anyone buying, once that was over COVID-19 happened and we ended up in lockdown.
When this happens you need a trusted advisor and not just joe blogs on the street, this is exactly what you get with Night Frank Basingstoke. And sorry for all the calls, but you answered them professionally and with dedication, massive thank you to the entire team.... Read more
Seller
7th Oct 2020 (4 years ago)
V Morris
I am absolutely delighted with the service I got from Patrick & Shaun — they really couldn’t have done more for me .During stressful times it’s perfect for someone calm & enthusiastic to be always available to calm the nerves . Thank you very much !... Read more
24th Jun 2020 (4 years ago)
E Rutherford
Very professional team, who always go above and beyond to ensure a successful outcome. Have used this office 4 times now for buying and selling and would highly recommend them. Definitely a cut above their competition, with excellent local knowledge and customer rapport..... Read more
Seller
8th Apr 2020 (4 years ago)
S Allison
We bought our house through Knight Frank Basingstoke. Shaun was our may contact. From the first viewing to getting our keys to our new home Shaun was always there. We had a few bumps along the process and Shaun was the link between everyone making sure problems were solved quickly so the sale could go through. I would highly recommend Knight Frank.... Read more
Buyer
9th Jan 2020 (5 years ago)
A Spooner
I cannot speak more highly of the whole team at Knight Frank, they have a 360 degree to customer service model whether you are a buyer or seller, I was the very demanding buyer and I was met with outstanding service by everyone I came into contact with. Shaun Hobbs has a great network and connected me with some very good people who further supported my quest to buy my dream home, Mark Russell at KF worked tirelessly to get me the best finance. Just brilliant to work with people who understood my needs and delivered 100%. Thank you so much I couldn't have had a better team to support me.... Read more
Buyer
19th Nov 2019 (5 years ago)
R Stacpoole

In a house search that lasted over two years we dealt with KnightFrank on multiple occasions perhaps viewing 20 houses and making offers on three. Our house viewing representative was Shelly Chapman. We negotiated with Mark and Shaun.
Our day to day contact was Shelly who was wonderful. Very patient with our protracted search and got to know our requirements well, suggesting options that were interesting to view. Shelly did not just listen to what we said, but asked questions to determine which of a beginners ‘must have’ list really were “MustHave” and was astute at picking up body language to support this (in one house working out that it was not for us before I’d come to that conclusion myself). When we were at a point of wondering if we would ever find something, she continued to suggest options and share boundless optimism that she’d find a place eventually. Shelly also has a great eye for the potential in a house and can describe what it might look like as a home with words and a just-so wave of an arm creating an attractive picture. Some of the houses we visited we would not have seen had it not been for her recommendation and if you have a ‘cooky’ – perhaps one might say interesting – property that ability should rightly interest you. Shelly remained the personable face of KnightFrank and was easy to approach and talk with. At the same time, she remained professional, always representing her company and clients as they would wish.
Our first two offers were sent to Mark who was strong in representing his clients’ interests for example replying this to an offer we made on one house, “Thank you for your offer which I have reported to our client. I’m afraid your offer is not at an acceptable level. Please do let me know if you wish to increase your offer. Kind regards, Mark”. If you have a unique property that you wish to market at the top end of its price potential with multiple bidders, this confidence will represent you well.
The third house that we offered on was accepted and we are now happily living here today. We negotiated with Shaun. During offer-acceptance-exchange-complete process, Shaun was personable and took the time to explain why he needed information or support throughout the sale process. He kept in contact throughout the process, informed us of his absences, made sure we have completed steps required before departing and picked everything back up quickly when returning. When he needed to escalate decisions to me, he reached out early with a clearly articulated request for support. Shaun did his job well.
On a matter of uncertainties: I am not sure how able KnightFrank is to grow strong buyer commercial relationships. We sourced all our KF references from the web (rightmove). We did not find the KF web site to have early releases of properties. We did keep in good contact with Shelly, but she worked on limited days of each week. When she was not in the office and KF houses went onto the market we did not get advanced notice which was disappointing. As she was always fast on the phone on her days in the office, I think of this as a failure owned by process not by Shelly. I also continue to be surprised by an estate agent in 2019 that works half a day on Saturday, not at all on Sunday and does not have after hours contact.
In summary, we ended up buying a wonderful property from KF, and three of the five best properties we saw were marketed by them. If you have a unique property and are prepared to sell perhaps over a 6 month period when maximum price is important to you, and want someone to strongly represent you in the sale, KnightFrank is a good, possibly best, option.... Read more
Buyer
10th Oct 2019 (5 years ago)
W Gates
Great experience with the sale of my mother' s house it went very smoothly and Shaun Hobbs and the team at Basingstoke were fantastic.from the start to the end .I was kept updated throughout the process a pleasure to deal with... Read more
Seller
4th Oct 2019 (5 years ago)
V Rowland
We found Shaun and his team to be so helpful in listing and selling our home. They found a buyer who would cherish it as much as we did.... Read more
Seller
1st Oct 2019 (5 years ago)
A Harrison
The team operate with the utmost of professionalism. They recognised our end goal and sold our house with enthusiasm in a week! A great experience all round.... Read more
Seller
3rd Sep 2019 (5 years ago)
Z Davidson
I am full of praise for Shaun and his team at KF. They provide a professional, friendly and enthusiastic service. House selling can be stressful but they were reassuring and helpful throughout the marketing and subsequent negotiations.... Read more
Seller
24th Jun 2019 (5 years ago)
R Jaggs
We have just bought a house through Shaun who I have to say was excellent. He was a very helpful and flexible when we wanted to access the property with builders beforehand and a great communicator which helped with the speed of the whole buying process. We would definitely hope to use Knight Frank when we come to sell - Thanks Shaun!... Read more
Buyer
26th Apr 2019 (5 years ago)
M Mayes
Having searched for a house to buy for over 3 years it was evident all the best properties were on with Knight Frank. Whether meeting with Shaun, Shelly or Caroline they were always highly knowledge, responsive and patient. When it came to successfully purchasing a property they were equally professional and friendly. Excellent.... Read more
Buyer
16th Jan 2019 (6 years ago)
S T
I’ve sold a few properties but I have never come across an estate agent I would recommend so wholeheartedly as Knight Frank in Basingstoke. Shaun guided us through our sale, always ready to advise, to help and to reassure, and he skilfully managed a problematic chain to bring our sale to completion. Throughout the process, Shaun and his team were the consummate professionals and maintained excellent communication, not only with us, but throughout the chain. If you’re selling in this area and you want the best, go to Knight Frank.... Read more
Seller
9th Jan 2019 (6 years ago)
V Pearce
For us Shaun and the Knight Frank team stood out from other agents we approach with a clear strategy to achieve a selling price higher than we had expected.
Shaun highlighted the key features of our house and pitched the marketing and viewings to focus on these. The Knight Frank team were very responsive and supportive through the whole process.
If estate agents are to survive they need to show their true value, in this case we feel Knight Franks worth got us to an offer that exceeded our benchmark.... Read more
Seller
21st Nov 2018 (6 years ago)
T
Our second house sale through Knight Frank. Effectively marketed with another quick sale. Very professional and knowledgeable team, extremely approachable and personable. Many thanks to Shaun and everyone in the Basingstoke office.... Read more
Seller
5th Nov 2018 (6 years ago)
M Freer
I cannot recommend Shaun and his team highly enough for the excellent service they provided throughout the successful marketing and sale of our property. There was always a steady stream of viewers and we were never put under any pressure to accept any of the offers that were forthcoming. Shaun and his team were very patient with us as they understood selling our beautiful house was very difficult for us. The whole team was very relaxed and professional at all times. Even when we had agreed on a sale and I unfortunately became ill Shaun asked if I was sure I still wanted to proceed with the sale. This alone says a lot about their personal touch and understanding that sets them apart from other agents.... Read more
Seller
15th Oct 2018 (6 years ago)
V Joiner
Mark Potter at the Basingstoke office was always very professional, caring and attentive in his approach when managing the purchase of our new property.... Read more
Buyer
20th Sep 2018 (6 years ago)
L Jennings-Hoole

I recently invited Knight Frank to value my property, but was very disappointed by the approach of Shaun Hobbs. Shaun didn't show clear evidence that he had researched any similar properties, before attending the valuation. He explained that his valuation was based on my neighbour property, even though it's a much smaller house and doesn't benefit from the same amount of land. I couldn't see why he had made such a comparison and I did mention this at the time, but he gave no explanation.
While I was speaking to Shaun, he cut across my conversation several times and then advised, that my property would have been worth more had it been in another location. A comment which I thought was totally pointless, rude and unprofessional.
I have since received additional valuations from three other local estate agents, and they all valued my property at a hundred thousand pounds more, than Knight Frank. The other estate agents also all attended the valuation, with evidence of similar properties in the local area and unlike Shaun, they had clearly prepared for the meeting.
I wrote to Shaun explaining that I thought he had undervalued my property, and that I had found his manner, rude and unprofessional. No apology was forthcoming, which didn't surprise me at all.
I certainly wouldn't recommend this company, you may not be receiving the best advice.... Read more
Seller
20th Sep 2018 (6 years ago)
C Longley
We bought a house through Knight Frank In Mortimer. Shelly and Shaun were great throughout a challenging sale what with emotionally attached sellers and mortgage challenges on our side. We felt a real personal connection with Shelly who is a credit to the branch. Everyone we spoke with were always very fair, clear and patient. I would certainly recommend the team and we would certainly involve them if we were ever to sell.... Read more
Buyer
31st Aug 2018 (6 years ago)
K Ball
Very pleased with Shaun's communication and effectiveness during the purchase of our new home. Would recommend his services.... Read more
Buyer
16th Jul 2018 (6 years ago)
G Brooke
We used Shaun at Knight Frank Basingstoke to sell our house recently. Shaun managed the sale through a few tricky parts of the conveyancing process and provided excellent communications throughout. Shaun did a brilliant job helping us to move and we highly recommend.... Read more
Seller
5th Jul 2018 (6 years ago)
M Gillett
We are so glad we chose KF Basingstoke and in particular Shaun Hobbs to sell our house. Shaun provided regular updates, was a great communicator and really gave us a sense that he was on our side throughout the entire process. Can't recommend him/them highly enough!... Read more
Seller
2nd Jul 2018 (6 years ago)
H Hibberd
From the outset of our purchase Knight Frank have been exceptional. Very accommodating on viewings and knowledge of the property and worked through some of the legal matters with us for a very swift exchange. Highly recommend.... Read more
Buyer
21st Nov 2017 (7 years ago)
M Bray
The Basingstoke team of Knight Frank were intrinsic to us getting our dream home. Shelly Chaplin was exemplary in her diligence....... Read more
Buyer
2nd Nov 2017 (7 years ago)
R Sturges
Thanks to KF Basingstoke on our thrilling successful purchase. Particularly thanks to Shelly who was extremely patient with us over a 2 year search and correctly identified our ultimate purchase as the pad we were after. Also immense support through a tricky transaction from Shaun.... Read more
Buyer
29th Aug 2017 (7 years ago)
K Stocker
Shaun Hobbs and his team were a joy to deal with - very friendly, knowledgeable and professional. The whole process went very smoothly. I would definitely recommend Knight Frank.... Read more
27th Jul 2017 (7 years ago)
E Sheldon
Having recently had a horrible experience selling our house in London with a major estate agent, it was a pleasure to deal with Shaun Hobbs at Knight Frank during the purchase of our new house. Extremely good communication without being pushy, and a very smooth process - both these things came as a massive surprise! As a buyer I can highly recommend their services.... Read more
Buyer
21st Jul 2017 (7 years ago)
T Biscuit
Dealt with Shelly. Very professional. Trustworthy. Would absolutely recommend, as would for Knight Frank Basingstoke as a whole.... Read more
5th Apr 2017 (7 years ago)
S Lailey
Knight Frank are superbly represented by both Shaun Hobbs and Mark Potter at their Basingstoke office. From first contact, to the valuation of our property the agents demonstrated their knowledge of the property market in our area and understood how best to market ours to maximise its sale price. From there through the stages of marketing our home, to bringing the sale to a successful close, the service provided was exemplary and I cannot thank and praise Shaun enough for his help in keeping the process on track; making what is undoubtedly a very stressful experience (almost) enjoyable! A pleasure to deal with. Thank you.... Read more
Seller
22nd Mar 2017 (7 years ago)
P Hardie
Shaun Hobbs and Mark Potter have been fantastic through what has not been an easy sale. They both went out of their way to 'hold my hand' and preserve my sanity. I can't recommend them highly enough.... Read more
Seller
23rd Feb 2017 (7 years ago)
P Walsh
2016 was a challenging year to sell our Old Rectory, but Mark Potter, Ed Cunningham and their team stuck patiently and calmly to the task, and we all succeeded in getting a great result, literally in time for Christmas. We're also thrilled that the buyers they produced will love their new house as much as we did over many years.... Read more
Seller
18th Feb 2017 (7 years ago)
K Hall
Huge thanks to Mark Potter and his team. Mark is a pro active agent who handled a difficult sale with calm efficiency.... Read more
Seller
1st Feb 2017 (8 years ago)
C Ball
We've been looking for our family house since moving from West London.
Shelly was the first agent to show us a house we loved and over the next two years has worked tirelessly to find us the house we really want.
Shelly isn't just a fantastic property agent, she's become a friend and i really, truly couldn't recommend her enough.... Read more
1st Feb 2017 (8 years ago)
S David
Mark Potter was asked to sell our home as a result of our divorce. Totally committed and empathetic, Mark handled the task with a professionalism that was second to none. His experience both in the market place and his ability to deal with all manner of people makes him an absolute pleasure to work with. I can't recommend him highly enough.... Read more
Seller
30th Jan 2017 (8 years ago)
C Spraggs
Selling my Father's property from a distance was smooth and efficient with Shaun Hobbs managing all viewings, providing the right level of relevant feedback and assessment of the status of buyers offers. A big thank you to Shaun and his office colleagues.... Read more
Seller
25th Jan 2017 (8 years ago)
S Browne
A truly superb service from Shaun Hobbs and his team from start to finish. Very happy to recommend Knight Frank Basingstoke. Thank you!... Read more
16th Nov 2016 (8 years ago)
M Gower
Shaun, Alison and the rest of the team at KF Basingstoke were enthusiastic, professional and had great market knowledge. They offered sound advice during the sale of our house and come highly recommended.... Read more
Seller
19th Aug 2016 (8 years ago)
J Brownlee
Expert advice from Shaun was backed up with fantastic service at every stage of the selling process. A pleasure to deal with.... Read more
Seller
13th May 2016 (8 years ago)
R Hogbin
From first visit to completion of our house sale, Shaun Hobbs and his team provided us with an excellent service. Brochure, viewings, paperwork, handover and everything in between carried out with efficiency and humour. We could rely on Shaun for sound, professional advice at all times. Thank you for a successful outcome. Highly recommended.... Read more
Seller
3rd Feb 2016 (9 years ago)
L Niven
Faultless service and advice from Shaun at Knight Frank. His local knowledge is excellent. He guided us through the process with genuine expertise. Pleasure to deal with. Would recommend.... Read more
6th Jan 2016 (9 years ago)
A User
My husband and I have been extremely impressed with every aspect of dealing with your agency, from the very first meeting through to the actual agreement of sale and exchange of contracts. We have found every member of your team to be highly professional, thorough in their attention of detail and a pleasure to deal with. We could not be more complimentary about the service we have received, which has made the traumatic process of selling a house as stress-free as possible. The good humour which has accompanied many aspects of the process has been an added bonus. We would certainly make Knight Frank our first choice agency for any future property dealings we might have.... Read more
Seller
26th Nov 2009 (15 years ago)