Very professional and quick to help. It was my first property to rent and they made it easy to understand everything. My Lettings Negotiator was Tom and he was fab and I moved in very quickly and easily. Would definitely recommend to anyone looking for a place to buy/rent.
I have literally had the worst experience with Gascoigne Pees. Firstly we viewed the property with Carly. We wanted to take the place but advised her that my partner was self employed and in his first year so could not provide a tax return just yet. She advised us that there is always a way around it. So we decided to pay the £500 fees.
Once it came to the referencing, it turns out that my partner wouldn’t get through without either a guarantor or a tax return according to Carly after reassuring us we would be okay.
So we finally find a guarantor as per her request, but when we call back she said the landlord didn’t want a guarantor - so why did she even suggest it in the first place?
Throughout this time she was extremely unhelpful and unprofessional. We felt like we had been misled.
Finally thanks to chris, our garentor gets accepted. But this was a lot of hassle already!
On the date of moving in, Gemma met us at the property and stated that she had checked the smoke alarms. Then our guarantor signed the papers and said she had turned the heating on and left without giving us any information about the property.
Within the space of 30 minutes we realised that there was no power at all, we called the Branch however we were told Gemma was still on her way back so we had to wait for her to get back. So we spent about an hour trying to figure out how to turn the electrics on.
When we finally receive a phone call back, she just tells us that we are on a Pay as you go electric meter. This is not stated in the documents received (it states we are with spark electric!) and we were never informed of the electrics being on a Pay as you go meter even when inspecting the property because that could have potentially swayed our decision to rent the property.
The electrics should have been checked prior to us entering the property as well as being informed. Furthermore, we had to take the Pay as you go meter out of debt (emergency) from the previous person in the property. I personally think this is extremely unfair, and isn’t a nice welcome having to pay off someone else’s meter before even living in the property! We have not had ANY reimbursement of the funds.
The service that we have had since the beginning with Gascoigne pees has been extremely poor and unhelpful, and I can state that we were never treated this badly at our previous estate agents.
I think Connells very very good. They save me lots of money on mortgage, and find me dream house! - I did pay more for house than I wanted, but got dream house!
Service so good. I got called every week with update, and only take 6 weeks to move in. So so happy with Connell Basingstoke - I will sell with them agin, and tells friends to.
Useless lettings agent for both tenants and landlords avoid at all costs.
The team change all the time I don’t believe there is anyone original in the sales team anymore. I will not be using for either
I have recently had such a great experience with Tahlia from Your Move. She went above and beyond to help myself and my family in finding a home. Remaining dedicated to assisting us and always going the extra mile in whatever she did. It's a level of service I will not soon forget.Thank you!
A very poor experience with rude and unhelpful staff. Missed appointments, aggressive phone calls and amateur pressure selling techniques are just some examples of my experience.
We were long term tenants with Redwoods that turned into Belvoir.
From Day 1 of our tenancy we were always treated with fairness and respect.
Throughout the tenancy any problem has been rectified as quickly as has been possible through their excellent Maitenance logging service.
Minor problems have been handled promptly and major issues have been raised and dealt with as quick as they can via agent communicating with the landlord.
I couldn't recommend them enough as a tenant, and as a landlord you can be safe in the knowledge that your property will be in safe hands and your tenants well looked after.
Would never even consider using this agency again. Tell you one thing, and mean something different. Their incompetence in communication and are completely useless and unfriendly. As for the lady that showed me round the property well.... Total unprofessional. Thanks for wasting my time.
Dealing with Ernest-Brooks International made my journey to sell my property seamless and put my trust back into agents. They were professional, friendly and very efficient. Thank you once again, I shall be returning.