B Keymer
As a first time buyer I couldn't have asked for a better estate agents than Lanes, Kevin and Tyne went above and beyond to make this process as easy as possible. I had a bad experience with my solicitors of which Kevin/ Tyne were on call day or night to quickly resolve. I would highly recommend them to anyone,
Thanks again to Kevin, Tyne and the Lanes estate agents team... Read more
Buyer
11th Feb 2025 (7 days ago)
N Higgins
We have just sold our house through Lanes and they did a superb job from start to finish. The pictures taken were excellent, they held keys, did all viewings and sold the house in 8 days! They ensured a quick and speedy exchange with really helpful staff. Thanks to Kevin & Tyne that kept on top of everything. Would highly recommend, they have a great attitude and you feel like a valued customer not just another property on their books.... Read more
Seller
11th Dec 2024 (10 weeks ago)
A Johnson
We bought our house in Hertford through Lanes and had great service from Kevin and Tyne. They were always very responsive and helpful. Andy... Read more
Buyer
10th Dec 2024 (10 weeks ago)
C Oliver
I found a house which suited me very well through Lanes in Hertford. They were very helpful in negotiating and kept me informed during the legal process. Thank you to Kevin and Tyne for your advice and assistance.... Read more
Buyer
8th Dec 2024 (10 weeks ago)
patel
We used Lanes Estate Agents to Buy property in Hatfield. Kevin and his team was really helpful in every way until completion. Highly recommend. Thank you... Read more
Buyer
4th Nov 2024 (15 weeks ago)
A Webb
We have just sold our house with Lanes Estate Agents, Hertford. I would highly recommend the Agents professional approach to what at times was challenging for everyone involved. Kevin and the team were always in touch and prepared to go the extra mile to make sure of a successful completion.... Read more
Seller
31st Oct 2024 (16 weeks ago)
O O'Shea
We used Lanes Estate Agents to sell our house in Hatfield. We found a property we wanted to buy so needed to move quickly. They had photos and all the necessary admin done super efficiently, our house was advertised and online within a week. On top of that they organized all the viewings on the same day, and we received 3 offers within few days. They did a great job negotiating with the potential buyers and getting us an offer we wanted. Through the sale process they communicated extremely well, kept us updated with the situation on the buyers side and chased solicitors multiple times to speed up the process. I could not recommend them more! Great to work with!... Read more
Seller
24th Oct 2024 (17 weeks ago)
F Catlin
We originally put up our flat with Lanes back in Summer of 2023....after a not great experience we took our flat down at Christmas! We decided to give them another chance and went back with them in April after being reassured that this time would be better! Within 2 months our flat was sold! Communication has been great, Kevin has been very supportive of us (even in situations out of our control) and has always been open and honest! Thank you very much for the past few months! It's been a journey! Would recommend ????... Read more
Seller
15th Oct 2024 (18 weeks ago)
G Harris
Great service from the Team who managed this sale well - and kept things on track all the way along.... Read more
Seller
29th Sep 2024 (20 weeks ago)
P Kay

I wanted to be able to leave a good review of Lanes after the completion of my first property purchase, but alas, it only took a couple of days for the dishonest, deceitful, and outright unethical practices of this business to come to light.
Our surveyor was unable to test the water and plumbing of the property as it was switched off at the external stop tap during the survey. After enquiring via both our solicitors and Lanes to the location of the stop tap, Kevin called up to give this information (partially, leaving out a very key detail), and even had the cheek to tell us to follow through with the purchase without testing it.
So, after asking multiple times Lanes finally let us test the water, which was passable at best, but at least it worked right?
Only after moving in do we find out Kevin had ommited a key detail, that there is an additional stop tap in our neighbours garden controlling the water to the property - and when turned on leaks into the next door neighbours kitchen... which the neighbour had told the seller to fix, but it never was.
No wonder Kevin and Lanes were hesitant to let us test the water (which unbeknownst to us had leaked into next doors kitchen when it was turned on for us to test!).
Buyers beware, this business is happy to operate in an incredibly unprofessional, deceitful, and quite frankly sly manner. If Kevin is pressuring you to do or avoid something, it's probably worth a more thorough investigation.... Read more
Buyer
13th Sep 2024 (23 weeks ago)
N davis
Fantastic, professional service! Kevin listened to what I wanted and delivered with no bs and clear communication. He sold my house where other agents failed. I plan to use lanes for my next sale.... Read more
Seller
6th Sep 2024 (24 weeks ago)
K Foister
Tyne at Lanes has been brilliant from the start. Really knowledgeable and helpful on the two viewings I had, really lovely and personable and great to deal with. Very happy with Tyne throughout the process, including post offer acceptance. If I decide down the line to sell a property, I will keep Tyne in mind! The few interactions I had with other members of the team/management were great as well. I've had one or two bad experiences with other estate agents in the past, but would definitely recommend Lanes.... Read more
Buyer
20th May 2024 (8 mo. ago)
A Owen
Great agent. Effective and tenacious. Kept the whole chain together. Went above and beyond to help with the purchase. Work hard, are friendly and approachable. I'll miss speaking to them once we complete next week.... Read more
Buyer
16th May 2024 (9 mo. ago)
D re
Absolutely fantastic from the team in Lanes hertford! Kevin was a huge help in chasing the chain. Great Service and would highly recommend. Thank you all again!... Read more
15th May 2024 (9 mo. ago)
L Rose
We just used Lanes to sell our flat, superb from start to finish. Made what should be a stressful situation very smooth. They were on board from the very beginning to end, chasing solicitors etc which made it alot smoother, communication great too. Thanks Lanes and see you on completion day!!!! Would use them again!... Read more
Seller
9th May 2024 (9 mo. ago)
C Wheeler
Really great service from Kevin and the team. There were some outstanding documents from another party in the chain and their solicitors were not being helpful but Kevin was very persistent with his chasing and managed to get the issue resolved and everything went smoothly. Good communication throughout and all went well on move day.... Read more
Seller
4th May 2024 (9 mo. ago)
L Jackson
Purchased a property with a vendor I knew but through lanes, it was not the easiest purchase some of which came to the vendor, however Lanes made it SO MUCH easier and helped hugley push the purchase through and always at the other end of the phone for me! Would definitely recommend!... Read more
Buyer
1st May 2024 (9 mo. ago)
C Pooley
I recently moved 400 miles to west Cornwall and it was possibly the most stressful thing I've done. Being able to leave the sale of my house to Lanes while I moved definitely relived some of that stress. Kev and his team were great, professional, knowledgeable and reassuring throughout the whole process which had a few holdups along the way. Always ready with an update and making sure myself and my buyers were on the same page and ready to exchange as soon as everyone was happy. I could recommend Lanes enough.... Read more
Seller
30th Apr 2024 (9 mo. ago)
D Coombes
Tyne dealt with the viewings and also negotiation of the sale of my property with the purchaser and couldn’t have asked for better person to deal with it all also not forgetting everyone else at lanes I have dealt with. the team at lanes in Hertford have been amazing!! Would highly recommend!!... Read more
Seller
23rd Apr 2024 (9 mo. ago)
L Hood

Unprofessional agent.
I had a really awful experience buying a property through Lanes estate agents in Hertford. Their staff are not trained properly, their way of working is by harassing and bullying the client. I purchased a property in Hertford in December and by January, I was being emailed every week asking to exchange by the end of the month. In the UK, the standard timeline between viewing a property and putting an offer in to completion is 3 months, sometimes it can be longer depending on the chain. The family I was buying from were hoping to purchase a new build that Lanes were managing, so I was pressurized constantly and threatened repeatedly by their staff that if I didn't complete by a certain date, they'd relist their property. I'd like to reiterate there was no break down of the chain on my side, my buyer of my property just had a slight delay in receiving her funds, but it was all under control.
In March, when my solicitor had repeatedly informed Lanes that we would not be holding anything up with the sale, Lanes decided to inform the vendor that my side of the chain had fallen through and it resulted in the vendor relisting the property I wanted to buy.
After complaining on the phone to Lanes, I was dealt with so poorly, this agent has no clue about customer service and I would highly avoid selling or purchasing through them!
I will never go near them again.... Read more
Buyer
8th Apr 2024 (10 mo. ago)
C Shiner
Helpful and friendly staff, made our selling and buying as stress free as possible.... Read more
Seller
22nd Mar 2024 (10 mo. ago)
Just like the last review, I have purchased a new build via Lanes New Homes in Hertford. Kerry was also our main contact and was exceptional although to be honest the wider sales team are also very good.
I can’t fault their service and attention.... Read more
Buyer
19th Jan 2024 (1 year ago)
R Gilbey
Great service and support throughout the buying process from all the new homes sales team at Lanes Hertford.... Read more
Buyer
19th Jan 2024 (1 year ago)
All the staff especially Kerry Stone were excellent every step of the way and made our move stress free , they were amazing, the best service ever.... Read more
Buyer
17th Jan 2024 (1 year ago)
P Slater
Very pleased with the service excellent help from Mark at Hertford and Ed at Cheshunt highly recommend them... Read more
21st Nov 2023 (1 year ago)
A Watret
BUYERS LEA WHALF development beware!! - do not in anyway buy via this Estate Agent on a new build property; please it really is not worth it regardless of the condition / location of the property. They quickly get you to exchange to hold your money and then they pull the contract from under you - when you had items of information being presented in 2x weeks. Their main goal is to get people to hold properties to take the funds / sales. Company check the developer for cash status. The value of their holding deposit is to the sum of a top property in central London which is totally dis-propionate to this site which in itself is a RED FLAG, as their concern is to get sales for the developer. As they have no concern for your position or any regard for willingness to negotiate any terms to protect your exchange. If you go with this Company you could be suffering for many years to come as all they do is take your money.... Read more
Buyer
9th Jun 2023 (1 year ago)
A Reynolds
Ed was very helpful and dilligent throughout the whole process.... Read more
31st May 2023 (1 year ago)
R Wilkins

I would like to say a huge thank you to Ed Bird, Marc Gravenor and their team for their support to reach completion on the sale of my property. This sale, like a lot of sales, didn’t go through smoothly but with their expertise, experience and patience, smoothed the road until the end.
Ed takes out the bad stigma of Estate Agents and proved that not all are under the same umbrella. His caring attitude with vendors and their homes and purchasers alike was next to none in my experience over the years. Nothing was too difficult, even when it was; he kept his caring attitude and sought/found the answers required.
Marc saw it all to the end, again, with difficulties, on Ed’s days off but Marc and his team were a pleasure to deal with and in a calming manner too. Nothing was too much and a successful result was reached.
Once again: a huge thank you from the bottom of my heart to Ed, Marc and their team. Carry on with your caring attitude and put other agents to shame. You all proved, it is not about the money you can make but to reach a successful results and the caring attitude.
Wishing you all the very best wishes
Rose... Read more
Seller
21st Oct 2022 (2 years ago)
Just a quick line to say thank you to the Lanes team for making our move smooth and stress free, and special thanks to Ed Bird for keeping us lnformed at all times during the sale.
Many Thanks,
Chris & Jennie Naylor... Read more
Seller
30th Aug 2022 (2 years ago)
M Odonoghue
Ed and his team were extremely professional saw my sale and buying through to the best of their ability i would highly recommend them.... Read more
Seller
26th Aug 2022 (2 years ago)
T Sangster
This is the second time I have used Lanes in Hertford for selling a house. I would not hesitate to use them again. Why - prompt, polite, competent and friendly service and very effective. Tim.... Read more
Seller
2nd Aug 2022 (2 years ago)
D Hatch
Just a quick thank you to the team at Lanes especially Pablo for monitoring the sale and purchase of our old and new home!.
Lanes we’re always pushing for updates and chasing the chain which gave us much needed confidence in the process.
Great set up, always responsive and will recommend and no doubt use again!.... Read more
18th Jul 2022 (2 years ago)
P Kelly
Ed Bird from Hertford branch provided a very efficient, enthusiastic and friendly service when we organised the purchase of a home for Ukrainian refugees. I would highly recommend this agent.... Read more
12th Jul 2022 (2 years ago)
J Smith
Would highly recommend Lanes Estates Agents in Hertford. We dealt with Paige and Ed who were both very professional in their communications and dealings with us throughout the sale of our house.... Read more
28th Jun 2022 (2 years ago)
M Guise
Excellent service from Lanes - we dealt with Ed Bird who was very professional and efficient. We have no hesitation in recommending Lanes... Read more
20th Jun 2022 (2 years ago)
S Newby
Excellent support with a difficult sale... Read more
Seller
1st Apr 2022 (2 years ago)
A Clark
My goodness Paige was AMAZING!! As were all the team in both the Hertford and Enfield Offices. Thank you so much for making our move come true!! HIGHLY reccomend!!... Read more
22nd Dec 2021 (3 years ago)
R willard
Cannot fault Lanes Estate agents, from the very first meeting to the completion of the sale...
Have already recommended them to friends.
Very professional and understanding, a great team.... Read more
Seller
17th Dec 2021 (3 years ago)
A Dixon
I bought a flat through Lanes. Paige was really helpful throughout the process, even though it took longer than we thought it would. Paige was diligent and they gave a goodie bag when we moved in.... Read more
Buyer
12th Oct 2021 (3 years ago)
L McCarthy
Patrick was very supportive, very interested and made everything a good, positive experience - quite amazing really - quite a stressful complicated situation but always made better after contacting Patrick!... Read more
3rd Sep 2021 (3 years ago)
J Lewis
Thankyou so much Paige for your help in my property search, absolute star... Read more
11th Jul 2021 (3 years ago)
M Donnelly
We have recently bought a property through Lanes and Paige has been our point of contact throughout.
Paige always got back to us quickly whenever we called and was open, honest and friendly.
Would highly recommend Lanes. Thanks Paige!... Read more
Buyer
17th Jun 2021 (3 years ago)
Patrick and team we’re excellent through the buying process. He was always available to take calls and field questions and friendly ( even on his days off). Patrick’s detail and management is the standard by which all agents should be measured.... Read more
Buyer
18th Jan 2021 (4 years ago)
Clare
Excellent... kept informed throughout on sale and purchase. Marc Patrick and Paige are very helpful, friendly and professional. Covid guidelines adhered to at all times. Thank you Very Much for helping through such a major event in my life.... Read more
Seller
15th Jan 2021 (4 years ago)
M Fox
We sold our apartment in Hertford via Lanes in December 2020, Patrick & his team Marc & Paige were very professional throughout the process. We were extremely happy with the buyer they introduced. From start to finish Lanes kept us well informed how our sale was progressing. We found Lanes competative with their fee structure and we would highly recommend Lanes of Hertford if you are looking for an agent to market your property.
Thank you.
Martin Fox... Read more
Seller
7th Jan 2021 (4 years ago)
Would highly recommend Lanes Estates Agents in Hertford, handled all viewings gave good feedback and introduced the ideal buyer.... Read more
Seller
29th Dec 2020 (4 years ago)
J Hobbs
Lanes managed both our sale and purchase and were very attentive, they pushed everything along when it needed it - thank you!... Read more
Seller
7th Dec 2020 (4 years ago)
L walker
Thank you Marc, Paige & Patrick for selling our house in these unprecedented times and ensuring that the exchange & completion happened. Thanks also for putting up with my anxious calls when I felt things were stalling & reassuring me that all was ok.... Read more
Seller
10th Oct 2020 (4 years ago)
J Evans
I have been leasing with Patrick from Lanes in Hertford and he has been very helpful as this is our first buy and he has explained everything in detail for us. He has also pushed through our purchase as quick as possible which we are very greatful for. Thank you lanes Hertford.... Read more
Buyer
28th Aug 2020 (4 years ago)
R Benn
Very professional staff, very helpful.... Read more
13th Aug 2020 (4 years ago)
N Sadler
We recently bought our new home through Lanes, both Paige and Marc were so helpful and guided us all the way through a very difficult sale that occured during the lockdown period - I can't thank them and their team enough. Would highly recommend ! Thank you guys !... Read more
Buyer
1st Jul 2020 (4 years ago)
M Beschizza
I have recently sold my house through Lanes. Marc & the team were very pro-active in getting suitable prospects round to view my house and, subsequently securing a speedy and acceptable offer for my property. The service throughout was very professional throughout the process and they kept me fully up to date with developments, as well as sorting out glitches which can happen during the sale of a property. Hence I am happy to recommend Lanes.... Read more
Seller
3rd Feb 2020 (5 years ago)
P Whitton
I'd like to thank Patrick and Marc for all their help with my recent house purchase. In particular, Patrick has been very professional and patient and always kept me up to date with the progress of my purchase and as a result it took only 57 days from my offer being accepted to completion. I would certainly recommend Lanes if you are buying or selling a property. Thanks guys!!!... Read more
Buyer
7th Jan 2020 (5 years ago)
J Gilbert
I sold my apartment through Lanes and am happy with the service they provided. Marc and his team are friendly, helpful and very responsive.... Read more
Seller
17th Nov 2019 (5 years ago)
H Brant
I am more than happy with the service Lanes Estate Agents Hertford have given me. I would especially like to thank Marc Gravenor for his professional advice and support I've received during what could have been a very stressful time as there were numerous problems with the upper chain. Marc has certainly used his experience in addressing unseen problems that had occurred from the upper chain. He has a very calm and caring manner which is very reassuring. I seriously think I could have lost my new home if it wasn't for him.
I would also like to thank Paige and Claire for their friendly and professional approach.
I will certainly recommend Lanes Hertford to anyone I know selling or buying property.
Hannah Brant... Read more
25th Sep 2019 (5 years ago)
B Hart
Thank you Marc and Paige for selling our home. Would highly recommend Lanes - they were very proactive with valuable advice and kept us in the loop all the way through to completion.... Read more
Seller
24th Sep 2019 (5 years ago)
I definitely wouldn’t recommend using Lanes Hertford. Complete lack of enthusiasm with an indifferent approach to their customers. Essentially forced to use their solicitors and was threatened the deal would be removed if I hadn’t. When confronted and asked if a referral fee was the reason for the forceful proposition, he’d denied it (which was a lie as they receive a £200 fee). Found the overall experience using them poor from the start. Branch manager was arrogant Purely sales orientated and was always hard to reach. Email responses lacked professionalism.... Read more
Buyer
19th Jun 2019 (5 years ago)
M Groves
Recently sold a property through Lanes. I have a lot of experience dealing with estate agents, which is never a pleasant experience at the best of times. That being said, Marc and the team were brilliant from start to finish. They went above and beyond, I never had to chase them for any updates either. Fortunately we had a lot of offers, with Marc`s help we picked the right one and completed quickly. If you`re looking for an agent who doesn't try and blag you all the way, I`d really recommend these guys. Give them a go!... Read more
Seller
13th Jun 2019 (5 years ago)
L Papa
Being a first time buyer, I was nervous about my first purchase but Paige and Marc made me feel at ease throughout the process of purchasing my flat. They gave me guidance every step of the way and I am so grateful. I have now settled into my flat and loving my new home. Would highly recommend!... Read more
Buyer
7th Jun 2019 (5 years ago)
W Mason
Lanes has just helped us buy our first home in record time. We started looking in the middle of November and we moved in before Christmas. Their team is professional and friendly and are prepared to go the extra mile. I would highly recommend using them!... Read more
Buyer
15th Jan 2019 (6 years ago)
L Metherell
My mother asked Lanes to provide a valuation on her flat , the agent said he would email her the same day with the value. That was three days ago , nothing. How do you compete in such a tough market when you can’t even provide a simple valuation. Appalling service , avoid , use another agent who actually wants your business !!!... Read more
Seller
18th Jul 2018 (6 years ago)