No communication, no update, no reports of anything!... Read more
Seller
2nd Jun 2025 (13 days ago)
P Chesterfield
The team at Marshall's Penzance have been brilliant.
We recently sold a property with them, and despite living overseas the whole sale process was quick, and regular updates were received.
A special mention must go to Ryan, who was extremely helpful.
Many thanks.... Read more
Seller
28th Nov 2024 (6 mo. ago)
Good communication.... Read more
Seller
14th Jul 2024 (11 mo. ago)
A Milnes
We purchased a house via Marshals in Penzance & dealt with David Marshal & his colleagues. All were most helpful.... Read more
Buyer
29th May 2024 (1 year ago)
T Abbott
Initially helpful and very nice staff but eventually very poor tenant support I would say. Sorry guys.... Read more
Tenant
12th Apr 2024 (1 year ago)
Marshalls has just shown one person around and that was after me putting my place on the market with them since last June/July, when the market was good.... Read more
Seller
24th Jan 2024 (1 year ago)
M Cartlidge
I’ve just bought a house through Marshall’s. It was a very straightforward purchase with no chain, so it happened very quickly. Throughout the process the staff were really friendly and communication has been good. Very happy homeowner!... Read more
Buyer
26th Sep 2023 (1 year ago)
We spotted a property of the right size, location and price on Marshalls Web site which we found easy to search. We contacted the office and made an appointment to view which was very easy and found them very accommodating to fit a time and date to suit us. We put in an offer which we were informed very quickly was acceptable to the buyer.
We later sought another viewing to check measurements and again this was easily arranged.
We experienced delays by our purchasers conveyancers. Our solicitor kept Marshalls informed who in turn kept the seller informed.
The result was a successful transaction which was greatly aided abd facilitated by Marshalls.
A nice finishing touch was the welcome pack we found on moving in.
We also found all the staff friendly, knowledgeable and professional in their work and despite our frustration at lack of progress with our sale, the staff at Marshalls were brilliant at reassuring us and putting our minds at ease.
Well done.... Read more
Buyer
25th Sep 2023 (1 year ago)
T Jeffery
The staff are polite knowledgeable and helpful. Would always use them when buying or selling properties.... Read more
25th Aug 2023 (1 year ago)
A Lowry
Had rented from them for two years with no issues from our end, was sent a letter saying the landlord required the property edit:turns out he's just leasing it p sure but still lol. Asked them for help multiple times in finding a new place, which they did not. Emailed them about an abusive tenant in our building, had zero reply. And they also tried demanding a full month's rent for two week's worth of stay. Staff rude and treat tenants like a nuisance.... Read more
Tenant
1st Jul 2023 (1 year ago)
A Earl
I rented a property from these clowns. One of the worst living experiences of my life. The flat was noisy beyond belief. Tried to get them to soundproof the windows which they never did. They only care about money and could care less about their tenant's wellbeing. Would never rent with them again.
And if that wasn't enough, they charged me a fee to paint the walls after I left, meaning I lost money on my deposit despite the flat being in excellent condition.
They're willing to let out below par properties and expect high prices.
Bottom of the barrel service .... Read more
Tenant
14th May 2023 (2 years ago)
T Baker
The Marshall's team were consistently excellent from start to finish throughout my purchase, and made sure that communication between all parties was prompt and clear. Thank you - I would 100% recommend.... Read more
Buyer
8th May 2023 (2 years ago)
A Hartley
Marshalls were very diligent and profressional throughout what turned out (through no fault of theirs) to be a very difficult and prolonged sales process. I am very grateful to them for all their efforts and would heartily recommend them... Read more
Seller
12th Apr 2023 (2 years ago)
C Pearce
The team at Marshall's were excellent. David's valuation and sale price achieved were spot on. Our house sale was handled very professionally, with constant updates on viewings, feedback and progress reports. We wouldn't hesitate to recommend them.... Read more
Seller
31st Mar 2023 (2 years ago)
Every time I had contact with the penzance office it didn’t matter who I spoke with they all new my details and where we were at any given time , there after sale service really made it an easy process... Read more
Seller
24th Mar 2023 (2 years ago)
I have dealt with Marshall's to sell my main homes for nearly 20 years. Every time I have been impressed by their professionalism and attention to detail.
I have high expectations and can honestly say I have never been disappointed in their service. David Marshall himself handled my recent sale and followed up on every little legal niggle, keeping me fully informed. I cannot praise them too highly and although i have recommended Marshall's to many friends and relatives, all of whom have been totally satisfied, I want to make a public recommendation because I feel they truly deserve it.... Read more
Seller
25th Oct 2022 (2 years ago)
M Cook
I have dealt with Marshall's for many years and each time the personal service and care has been second to none. This year I sold my main home in Penzance and David Marshall himself attended to every single detail. It was a very straightforward sale but inevitably solicitors came up with little niggles.David was totally professional and reassuring, keeping me informed on an almost daily basis. I recommend without hesitation... Read more
Seller
25th Oct 2022 (2 years ago)
A Wade
I've been lucky enough to work with David Marshall on one house purchase and two sales in West Cornwall. His advice is always spot-on and the service he and his team provide is excellent. Prompt, courteous, efficient, practical and cost-effective - and they always get the job done. I'd unhesitatingly recommend Marshalls.... Read more
Seller
25th Oct 2022 (2 years ago)
They are very professional and it didn't matter which agent answered the phone they all knew about our house sale so we didn't have yo wait for an answer... Read more
Seller
30th Mar 2022 (3 years ago)
L G
I rang to enquire about letting properties and was spoken too like a bit of pavement sludge. The woman who took the call was abrupt, sarcastic, and seemed to have ranked herself as queen of the estate agents this particular morning. Showed zero interest or willing to support and help in locating a rental….literally her job right?
I will not be using this company.
0 stars for customer services.
I raised interest in a new property whilst on the phone to and I actually heard the woman snort down the phone at the idea of having a ‘pet’….my cat, at the address like I’d told a really good joke…..do people not have animals these days?... Read more
Tenant
16th Sep 2021 (3 years ago)
J Sonjon
I have found them to be a very helpful.agency and to be highly recommended.... Read more
12th Jun 2021 (4 years ago)
R Newell
Lovely friendly staff.... Read more
12th May 2021 (4 years ago)
C Boulton
Not great, on completion of purchase could not obtain keys !... Read more
Buyer
24th Mar 2021 (4 years ago)
R crago
Great local company... Read more
21st Nov 2020 (4 years ago)
R Armstrong

AVOID AS LETTING AGENTS. I rented a property via Marshalls in 2019 which turned out to have a catalogue of things wrong with it and the way Marshalls treated me was appalling. After I moved in the property had fleas (presumably from the owners cat who was there before we moved in)...eventually this was dealt with after a couple of months and the pest control person treating the property twice. It was pretty stressful including having to pick fleas out of my toddlers hair for days on end...I was offered £100 off rent which I accepted but to be honest I probably spent half of that repeatedly boil washing linens and buying Flea treatments myself because it was taking so long to get sorted via their pest control people. A few months later the smell in the downstairs of the property was getting worse and worse but we thought it was related to the fairly damp living room so ignored it for a while. One day we came downstairs and there was a large dead rat in the hall way...on moving the furniture around we found loads of droppings in the downstairs. Because of the smell we then decided to look under a floor board and found pools of fetid water under the floor. We contacted Marshalls and they arranged for pest control again and a builder which found that the sewer pipe had burst and sewage was leaking under the floor. Likely access point for rats too. At this point I had a 2 year old in the house and was 8 months pregnant myself so decided (not unreasonably I dont think) it was unsafe to live in the property with raw sewage under the floor and rats inside so I moved out to my parents house. Marshalls took action to sort the problems that were identified but would not offer me a penny off rent and made me feel unreasonable for asking despite the immense stress this had put on me and my family. I literally moved house a week before giving birth to my daughter. Despite what they said I do not feel the property was safely habitable and I should have been apologised to and compensated. In the end I handed in my notice and in total paid 7-8 weeks of full rent for a property I couldn't live in. They then had the audacity to take money off my deposit for not cleaning adequately despite actually spending 2 full days cleaning on my hands and knees heavily pregnant after all that I had been through with the house and the amount of cleaning and scrubbing I did after the fleas, rats and building work. Throughout the whole process they seemed completely on the side of the heartless landlord, preoccupied with profit at all costs and didn't show an ounce of compassion to me as the tenant with a small child. I would really warn against using them as a letting agent.... Read more
Tenant
1st Jun 2020 (5 years ago)
F Goudari
I have been in the property market for more than 20 years and dealt with many letting agencies in London and Penzance and found Marshall more professional very responsive and give the best quality service. I had many problems with other agents to stage I was thinking to sell my properties as I could not cope from far away but I must mention this to landlords like myself, Marshall saved my business. All staff are professional, I deal mainly with Adam that I found extremely helpful and always look after my interests and the interests of tenants. I dealt also with Liam in the account department that is always ready to help. I strongly recommend this agency.... Read more
Landlord
20th May 2020 (5 years ago)
So far, very good. Got several viewings as soon as property was listed and received two offers within a short time. Going ahead with cash buyer at an acceptable price, so fingers crossed it completes soon.... Read more
Seller
19th Dec 2019 (5 years ago)
P Wong
Friendly staffs and helpful.... Read more
24th May 2019 (6 years ago)
C Lynch
Travelled 4 hrs, waited 40 mins to then be told the property was not available. Disgusting service a call to let me know is very easy. I will be taking this further as I am very cross and upset about it.... Read more
22nd Sep 2018 (6 years ago)
B Booth
Kept me very up to date with property’s on the market. I received daily emails from Emma, even before they went on rightmove. And I also received in post. I would use them to sell my house. I never had post from other places apart from Marshall’s.... Read more
6th Jun 2018 (7 years ago)
L Collins
The sale of our cottage has just completed and we are delighted to have reached a satisfactory conclusion. The team at Marshalls are helpful, knowledgeable and friendly, keeping us informed at all stages of the sale. Highly recommended.... Read more
Seller
21st Nov 2017 (7 years ago)
S Walker
Simon was extremely personable, professional and willing to answer any of my questions. He didn't rush me and let me take my time. Nothing was too much trouble> After the unhelpful agent I had from Kerb Appealz in the morning showing me another property who couldn't get me out of the house quick enough, didn't know anything about the property and was actually pretty rude.the Marshalls experience was extremely positive. i have recently moved to Cornwall and am still finding my way around. However I am a cash buyer and serious about buying because this is where I want to live for the rest of my life. Thank you, Simon, I look forward to moving forward with Marshalls.... Read more
Buyer
4th Nov 2017 (7 years ago)
I Marshall
In the past nine years we have sold three properties through Marshalls Estate Agents and always found them incredibly professional .
The staff have always been extremely friendly and helpful, accompanying prospective buyers at every viewing and keeping us regularly informed on the progress of the sale of our home.
We would like to thank David Marshall and his team for their work that they have done for us on our behalf , once again securing us a sale on our property extremely quickly.
We would highly recommend Marshalls Estate Agents to anyone who is is considering to sell their property in the future.
Many thanks
Beccy & Ben Marshall ( No relation )... Read more
Seller
3rd Nov 2017 (7 years ago)
L Hawthorn
We were very pleased with the way the negotiators dealt with our sale, the team were all very willing to help with any problems that arose. It's never a straight forward processes buying and selling a house and their experience was invaluable. I would recommend this estate agent highly to anyone .... Read more
Seller
30th Oct 2017 (7 years ago)
JP
Recently purchased a property through Marshalls who proactively moved the sale to exchange despite some complications along the way.... Read more
Buyer
25th Oct 2017 (7 years ago)
M Powell
Absolutely deserving of 5 stars! The team could not have been any more helpful. Trying to sell a house is hard enough, but trying to sell a house from the other end of the country is even harder. Marshalls took all that stress off me and got me an asking price offer in the first week - outstanding professionalism and customer service. Would recommend Marshalls every time! Thank you all.... Read more
Seller
19th Oct 2017 (7 years ago)
J Sincock
A predictable continued lack lustre performance from this estate agent forced a much needed change of Agents and approach to selling my parents house. I'm not sure whether it's their arrogance or blatant ignorance, or likely a combination of both, as to what is really needed by discerning customers in today's housing market.... Read more
Seller
29th Jun 2017 (7 years ago)
A Encarnacion
(Translated by Google) Uiovanna
(Original)
Uiovanna... Read more
14th Jun 2013 (12 years ago)