G Dallal
Our flat in Paddington was languishing on another well known agent’s list until we switched to Metropole Properties. Their residential sales agent Jessy Kattar was brilliant. In a slow and depressed market in late 2023 she found a first time buyer with an acceptable offer. What followed were months of slow communications between various parties and their solicitors which she handled with competence and professionalism. She kept us and the buyer up-to-date and followed up on every delay. I am sure that without her continued efforts one of us could have withdrawn from this transaction. I highly recommend Jessy and her firm.... Read more
Seller
7th Jan 2025 (5 weeks ago)
S Perfetto

We recently worked with Metropole Properties on the purchase of our apartment, and while there were positives, the overall experience left much to be desired.
To start, Jessy deserves recognition for her professionalism. She was always responsive, approachable, and ready to address our questions. Her communication was a strong point throughout the process, and we felt she was genuinely trying to assist us.
Unfortunately, the transaction itself was extremely frustrating due to significant delays caused by issues on the seller's side—none of which were related to us as buyers. Among the complications was a lease extension process that had been initiated in Spring 2024 but was only finalized very late in the transaction. Additionally, there were other issues on the seller's end that required prolonged resolution, further delaying the process. Despite repeated assurances that matters were progressing, we were never provided with a clear or reliable timeline for completion.
Originally, we expected to close the deal around mid-September and had left our previous rental property on 5 September, anticipating a smooth transition. Instead, the process dragged on until 4 December, leaving us in limbo for months without any compensation or meaningful resolution offered for the stress and disruption this caused.
As the sole point of contact between us and the seller, the agency should have done more to push for accountability and transparency from the seller. While Jessy did her best to support us, the overall handling of this situation by the agency fell short. There was little intervention to ensure the seller’s side met their obligations in a timely manner, nor were we provided with clear or consistent updates.
We hope Metropole reflects on this experience and takes steps to better manage transactions involving seller-related complications in the future. Buyers should not have to endure prolonged delays or vague timelines due to issues beyond their control, and agencies must be proactive in advocating for their clients and offering solutions when such situations arise.... Read more
Buyer
6th Jan 2025 (5 weeks ago)
A Hosseini
The experience was fantastic from start to finish. Their personal and helpful service made the entire process smooth and stress-free. They were always available to answer questions and kept everything running efficiently. Highly recommended for their professionalism and excellent support!”... Read more
6th Jan 2025 (5 weeks ago)
M Alroubaie
Metropole has been incredibly helpful in my house purchase journey. Their team member, Rosa, has been absolutely amazing throughout the entire process. She is kind, patient, and truly understanding of your needs. Rosa goes above and beyond to find exactly what you’re looking for in a home, without any pressure if a property doesn’t suit you.
I highly recommend Metropole, and more specifically, working with Rosa. Her dedication and personalized approach set her apart. Skip other agencies like Knight Frank. They don’t even come close to the professionalism and care that Metropole offers.... Read more
Buyer
10th Dec 2024 (9 weeks ago)
M Manzell
Always a pleasure to do business with you.... Read more
18th Jun 2024 (7 mo. ago)
S Mehra
Metropole having been looking after me and me family for a number of years, both lettings and sales. All the team are excellent. Jessy is exceptional in sales. I have no hesitation in recommending Metropole as a first class agency.... Read more
J Sweeney
Great sale team. From the moment I enquired online about a property, the whole process was fantastic. Got to view that property within a few days and then Jessy also recommended another one which I ended up actually favouring. Thank you Metropole.... Read more
Buyer
9th Jan 2024 (1 year ago)
S Kraja
By far the most efficient agents around. Jessy is unbelievably professional and dedicated to her job going the extra mile every single time. Extremely lucky to have found her and very highly recommended!!... Read more
12th Dec 2023 (1 year ago)
A A
Bought a house by Jessy and she was supper supper helpful and Iam very happy 1000 percent satisfy... Read more
Buyer
10th Nov 2023 (1 year ago)
zoey
We have been extremely impressed with the service offered by Metropole properties, Jessy was very prompt, professional and patient when dealing with us. Surely the best estate agency.
Your assistance is greatly appreciated.... Read more
10th Nov 2023 (1 year ago)
R ALALI
Staff are all extremely friendly and helpful. Both the sales and lettings team are great and have helped me now many times over the years and that’s why I can’t help but stick with them. You won’t find a lot of honest people in London but i’m glad to have found metropole. Thanks to all the team and metropole for all your help and assistance with properties over the years.... Read more
2nd Sep 2023 (1 year ago)
R McHugh
AVOID AT ALL COSTS. UNPROFESSIONAL, RUDE, LIARS.
THEY DO NOT TAKE ANY RESPONSIBILITY FOR PROPERTIES THEY LOOK AFTER.
DO NOT MAINTAIN FIRE ALARMS (BY LAW ON HMO PROPERTY) EVERY 6 MONTHS.
SECURITY RISK ON FRONT DOOR. REFUSE TO REPAIR, EVEN THOUGH HAVE DEMONSTRATED HOW EASY TO OPEN DOOR.
HAVE BEEN BURGLED. FLAT 2. PROPERTY FROM FLAT & BICYCLE STOLEN.
& MANY MANY MORE PROBLEMS SINCE METROPOLE PROPERTIES HAVE TAKEN OVER NEARLY 2 YEARS AGO.
OTHER 5 FLATS ALSO HAVE VARIOUS PROBLEMS.
METROPOLE ARE NOT INTERESTED!!!!
PLEASE AVOID....... Read more
Tenant
26th Apr 2022 (2 years ago)
N petkova
Thank you Metropole for being active and introducing the right buyer. Thanks for providing good advice which made the sale process much easier.... Read more
Seller
21st Oct 2020 (4 years ago)
A Green
Very rude people. Rang in with an enquiry and kept accusing me of lying... Read more
11th Dec 2019 (5 years ago)
F a
Lovely staff. Very helpful and genuine. Had a conversation with the sales manager, she was very friendly and honest when asked for opinion. Highly recommended.... Read more
30th Jan 2019 (6 years ago)
F Moe
great services, lovely staff and very helpful .highly recommended .... Read more
22nd Dec 2017 (7 years ago)
S M
Thank you so much Jessy and the sales team. You did a great job! I would recommend Metropole Properties as selling agent for their professionalism and their friendly attitude. Stephany... Read more
Seller
6th Dec 2017 (7 years ago)
M Alshamary
Be careful of this agent, the will appear to you at first to be agents from heaven then when you sign a contract with them they will show you their true colours, very ugly horrible and depressing, I am a landlord and will never trust an agent again because of metropole property cowboys. Good ridden... Read more
Landlord
20th Oct 2017 (7 years ago)