Very pleasant and helpful throughout my time as a tenant - they arranged for things to be fixed in a professional and timely manner. Sadly, they fell down at the end of the tenancy: the inspection was handled badly and communication about the end of my tenancy wasn't great. The way they handled the end of my tenancy incurred extra costs for me. Overall, the experience was acceptable but nothing special.... Read more
Tenant
27th Sep 2025 (19 weeks ago)
E Hedley
I would highly recommend using Michael Brooker estate agent's. They were efficient, informative and friendly to work with. They got the job done. I have used other estate agents in the area and Michael Brooker has come out on top! Thank you, Michael Brookers!... Read more
8th Sep 2025 (22 weeks ago)
T Woollerton
An amazing team! Our process started with Keith who fought hard to get us new buyers when the chain fell through. Within 5 days we had a new offer and when that one broke he found us new buyers in 3 days! Charlotte took over and worked so hard to get the process over the line despite huge problems along the chain. Can't thank them enough for their persistence and professionalism.... Read more
Seller
14th Aug 2025 (25 weeks ago)
J Woollerton
a massive thank you to Keith and Charlotte, who somehow managed to stay calm and professional throughout a very stressful time, which ended up with a very good resolution, i would highly recommend them to anyone looking to move home... Read more
13th Aug 2025 (25 weeks ago)
B Oliver
Very good estate agents. Great at keeping in contact right until the moment of completion... Read more
11th Aug 2025 (5 mo. ago)
S Bhogun-scott
We recently bought our first home and Charlotte was absolutely amazing during the entire process. The sellers solicitors were awful at comminication but Charlotte was great at chasing them and keeping us updated. Thank you again Charlotte! X... Read more
Buyer
29th Jul 2025 (6 mo. ago)
K Hardy
From start to finish Charlotte and the team were fantastic! Communication, advice and general process etc were all great, we would highly recommend and will be using again!... Read more
11th Jun 2025 (7 mo. ago)
B White
We have rented due to circumstances for the last 15 years within the Crowborough area. During this 15 years we have had to move a few times and without doubt we have found Michael Brooker to be the most professional of the agents we have experienced and would have no hesitation in using them again in the future should the need arise.... Read more
Tenant
31st May 2025 (8 mo. ago)
R Preston
Excellent, friendly, knowledgeable & professional service for tenant finding and changeover of our rental property. Would not hesitate to recommend.... Read more
Landlord
12th May 2025 (8 mo. ago)
S Everett
I dealt with Michael, Keith and Charlotte when I sold my parent’s house. Being a family business who live locally they have an excellent understanding of Crowborough and the surrounding area. We had a particularly difficult sale as the first sale broke down due to a problem further up the chain. They found a new buyer very quickly and that eventually went through in spite of the hoops you now have to jump through and useless solicitors further up the chain. Through out this they kept me informed. I am not the most patient of people and they handled me in an exemplary fashion.... Read more
Seller
29th Apr 2025 (9 mo. ago)
E Gill
The whole process of selling our late mother’s property has been handled wonderfully by the team at Michael Brooker.
Providing support and information efficiently and helpfully at all times. With none of us resident in Crowborough they have been super and reassuring in keeping us updated.
Communication has been great, with particular thanks to Charlotte; a friendly voice at the end of the phone leaving us fully confident that whatever has needed to be done has been sorted with care.
Thanks to you all for providing a painless house selling process at a difficult time.... Read more
Seller
31st Mar 2025 (10 mo. ago)
J Agamah
Nice and professional... Read more
26th Mar 2025 (10 mo. ago)
L Jones
The best local estate agent in Crowborough can't recommend enough!
Extra thanks to Charlotte, Keith and Anne for being so helpful, efficient, honest and attentive in selling our house. They also have the best local knowledge too!... Read more
Seller
17th Mar 2025 (10 mo. ago)
R Ahmed
The 360 provided was super helpful both before making an offer and during the purchase.
Charlotte (and Keith) were both great to deal with and helpful when called upon. They helped drive through our sale and avoid the stamp duty increases. Couldn’t be happier with their service!
I’d recommend them as agents for sure :)... Read more
14th Mar 2025 (10 mo. ago)
J hammond
I recently used Michael Brooker to buy my first home. I received a brilliant service throughout the whole process which can be overwhelming to say the least. Charlotte was amazing throughout, she made the whole process seem less daunting, she was always happy to help. Thankyou so much.... Read more
Buyer
13th Mar 2025 (10 mo. ago)
A Joiner
Michael Brooker Estate Agents have been very helpful and attentive throughout our house sale process and we wholeheartedly recommend them.... Read more
Seller
11th Mar 2025 (10 mo. ago)
S Horton
Absolutely outstanding service from Michael Brooker who successfully sold my property recently. The team were very professional, and kept me informed throughout the process, which was helpful as I live abroad. Would thoroughly recommend them if you're considering selling your property in the area.... Read more
Seller
28th Jan 2025 (1 year ago)
H Worsfold
Charlotte, Keith, Michael and the team couldn’t have been more helpful throughout our house buying journey, the support and advice we received from the team was amazing! With expert local knowledge and a personal approach to house buying/selling, they helped us through the process calmly and efficiently. From arranging last minute viewings, providing regular updates and helping to move the process along as quickly as possible we couldn’t recommend them more.... Read more
Buyer
26th Jan 2025 (1 year ago)
J hunt
My experience with the team at Michael Brooker was very positive Leigh was very helpful and good to talk to,and friendly. Claire who showed us round a property was very professional and went out of her way to help phoning me with info and helpful suggestions I would recommend Michael Brooker for all your rental or sales. 5 star.... Read more
13th Jan 2025 (1 year ago)
A Mart
Selling your home with a local estate agent often comes down to how much you trust them to know what's best for you, and your home. At all points though the process, the team at Michael Brooker were friendly, approachable, calm, knowledgable, did what they said they were going to do, and did so in a way which retained the deep trust I'd placed in them. Thanks to you all for helping us sell our house, and secure another which we're very grateful to now call home. It means a lot to us, as you know.... Read more
Seller
8th Jan 2025 (1 year ago)
C ltd
Michael was great to deal with as were the officer staff, very efficient with paper work and strong communication, i would recommend.... Read more
2nd Jan 2025 (1 year ago)
A Southon
5 Star Service , Charlotte kept us informed every step of the way... Read more
17th Nov 2024 (1 year ago)
M Ramova
I recently purchased a property through Michael Brooker, and it was truly a standout experience. Despite a few obstacles along the way, the team went above and beyond to expedite the process and ensure a smooth completion. Their professionalism, competence, and support were outstanding. They were incredibly responsive to any issues that arose, offering assistance not only on the seller's side but on mine as well. A special thanks to the seller, who even covered my accommodation costs, sparing me the daily commute between London and Crowborough. A huge thank you to everyone at Michael Brooker – I couldn’t be more grateful!... Read more
Buyer
8th Nov 2024 (1 year ago)
J wade
This was the third time we have used Michael Brooker’s; having used them for both buying and selling. The team are a pleasure to deal with and their office has a lovely welcoming atmosphere. There are many estate agents in crowborough but Michael Brooker’s are no doubt the experts when it comes to crowborough and surrounding areas property market. Thankyou in particular to Keith and Anne!... Read more
Seller
7th Nov 2024 (1 year ago)
G Ockwell
From start to finish working with Michael Brooker was a really lovely experience. We have sold & brought with other estate agents and by far we have had the best experience with this company!
We brought through michael brooker on this occasion. They were always happy to answer any questions we had, kept us up to date and were very professional. A special thank you and recognition for Charlotte Gregory. She truly is an asset to the team and was the loveliest estate agent we have ever dealt with!
If we ever sell again, we will be sure to use Michael Brooker. I honestly can't recommend them enough!
5?????... Read more
Buyer
5th Nov 2024 (1 year ago)
R Hawes
Charlotte at Michael Brooker held everything together. She worked to help the entire chain because various others were not as bothered as she was. If she wasn’t there to help, pretty much daily, then it would have been so much more stressful. She is an asset to that company and is a blessing to anyone that sells or buys a house through her! Thank you so much Charlotte :)... Read more
24th Sep 2024 (1 year ago)
H Garside
Michael Brooker were brilliant to deal with throughout. Clare from Lettings in particular was extremely helpful and couldn't do enough. Would highly recommend.... Read more
Landlord
17th Aug 2024 (1 year ago)
P Turner
Do NOT use these Estate Agents for Letting. So unprofessional, badly managed, calls not answered and evasive. Letting not as described …. Mouldy fridge, dirty throughout; numerous ‘ workman’ have property keys, filthy , mould , electric shock on a point and a landlord that wasn’t vetted enough and or advised on the condition this let should have been left prior to letting. Not suitable to move in to but the landlord /agents are unwilling to rectify all the issues to a suitable standard and are refusing to refund the very hefty 6 months down payment. SHAMEFUL.
ZERO stars. AVOID.... Read more
Tenant
16th Aug 2024 (1 year ago)
Anonymous User
Honestly, do not waste your time with viewing properties with this company, I took time out of my day to view a basic flat for us to rent whilst we looked for another property to buy, having just sold our house. We were not once advised about the ‘strict referencing process’ they had from the landlord. Once we decided to move forward we were asked to provide affordability, which I did showing our incomes more than covers the rent without issues. After providing personal information and chasing, I got a one line response from the letting agent, saying the landlord rejected our application because we plan to go on holiday over Xmas. Such a waste of time and the flat remains on the market (since April).... Read more
Tenant
1st Jul 2024 (1 year ago)
Really appreciate your local knowledge, friendly service, humour and lack of smarmy salesmanship!!!
Even though it took a while to get a buyer, we had lots through the door once we dropped the price and your regular feedback about buyers’ impressions made us feel that you were there for us.... Read more
Seller
7th Apr 2024 (1 year ago)
C Booth
Great service provided by Keith, Anne & Charlotte. Despite the current economic challenges, they made selling a property an effortless experience and even recommended a highly rated solicitor to manage the sale.... Read more
Seller
15th Mar 2024 (1 year ago)
V miller
From the moment I called Keith he was friendly, helpful and explained everything. Within a couple days he was round to do a valuation. Week later pictures. Shortly after it went live. Within 24 hours I got a call to arrange first two viewings. And it sold on the 2nd viewing.
The whole process was easy, quick, everything explained. Professional service from everyone I spoke to in the office. Highly recommend and very knowledgeable... Read more
Seller
17th Jan 2024 (2 years ago)
R Mcdonald
We would recommend Michael Brooker in Crowborough for their in-depth knowledge of the property market. They are not only professional, friendly and so helpful but also offer a service that makes you feel you are a valued client and that they are always assessible and nothing is too much trouble. Thank you to Charlotte particularly. 10/10.... Read more
10th Jan 2024 (2 years ago)
? ????????
Amazing... Read more
29th Nov 2023 (2 years ago)
M Chitty
I’m definitely going to recommend Michael Brookers as they’ve been professional, conscientious and friendly throughout the letting process.... Read more
Landlord
21st Nov 2023 (2 years ago)
G Szewczyk
The worst experience ever. Simple house sale ended up a nightmare sale thank to them. I have been threaten by them to sign the paperwork. All the information they had about myself and my property and my future plans have been passed on to others, as I had people asking me things and the only way they could know is from Michael Brooker agency. Stay away from them unless you ready for disappointment.... Read more
Seller
14th Sep 2023 (2 years ago)
S Rowson
The team were brilliant through every stage of our property sale. They kept us fully informed, and were happy to answer our questions. They are experts on the Crowborough market and will suggest a sensible sale price in order to attract viewing and subsequent offers. They also gave us frank and helpful information on properties we were interested in buying. We would not hesitate to use them again or recommend them to friends and family.... Read more
Seller
29th Aug 2023 (2 years ago)
J Luck
Excellent service - proactive with viewings and gave great advice and good customer service. Thank you Charlotte.... Read more
9th Jun 2023 (2 years ago)
I can not recommend this team high enough, they are thorough, professional, extremely helpful and friendly, I would not consider using any other letting agent 5 star ??... Read more
Tenant
11th Jul 2022 (3 years ago)
S Clark
Have had a very positive experience selling a house with Michael Brooker Estate Agent. All the staff I have dealt with in sales, have all been lovely and polite, professional and responsive. Getting the house on the market quickly and having floor plans and photography done at speed. Michael and Keith are both great and the ladies in the office are all lovely. Communication has been great and with regular updates. Overall, a very positive experience and would highly recommend.... Read more
Seller
17th Sep 2021 (4 years ago)
J Tester
These are the biggest crooks in Sussex. Diabetes and sweeties is all they love. No care for their role in managing properties, tenants or upkeep. Try too steal, DPS protects you, never pay last month or they will have you. Ginny, Paul and Michael are unprofessional, ignore emails, no response foraintenance issues or damaged property. Worst letting agent I have come across, and that is saying a lot, considering legislation that has had too be put in place to protect tenants.... Read more
Tenant
7th Sep 2021 (4 years ago)
C Humour
Worst letting agents I've ever dealt with. Letting agent Ginny is not only unpleasant to tenants, but actually downright rude and offensive. From not dealing with issues raised in a timely manner, right through to letting themselves in to show future tenants around and leaving muddy footprints on carpets right through the house we we still living in. I could go on and on, but one word is enough... AVOID!!... Read more
Tenant
21st Mar 2021 (4 years ago)
R Kwasowska
The best letting agency I have ever experienced so far.
It's small and local which in my opinion makes it more reliable and professional, they definitely stand out against big chains.
Great contact with Ginny and Paul, they both have always been very helpful and respond quickly to my emails. 100% recommend!... Read more
Landlord
21st Jul 2020 (5 years ago)
L Harrington
Great local estate agent. Karen Cheese in particular was very friendly and extremely helpful. Would definitely reccommend!... Read more
5th Dec 2019 (6 years ago)
M Jeremiah
A breath of fresh air in terms of letting agencies. Everything was so smooth from start to finish.... Read more
Landlord
1st Aug 2019 (6 years ago)
L Colbran
I recently viewed a property with this agent and was thoroughly impressed with their professional service. Office staff were brilliant and returned calls exactly when they said and I found Keith to be a pleasure to deal with and highly professional.
I would strongly advise using this agent as you receive service head and shoulders above what is being offered by the larger franchised agents in this area.... Read more
22nd Mar 2019 (6 years ago)
E Goff
Staff were attentive under difficult marketing conditions... Read more
10th Oct 2018 (7 years ago)
S Ratcliffe
We bought our last property through Michael Brooker. Our experience was very positive and the whole process ran very smoothly. We are ready to move again and have not hesitated in contacting Keith, who has been extremely efficient and has already generated viewing interest within four days of listing our cottage.
A very pleasant experience so far.... Read more
Seller
8th Sep 2018 (7 years ago)
M chivers
Great company Keith is very knowledgeable he helped sell my property and I will certainly be using them again in the future... Read more
Seller
12th Mar 2018 (7 years ago)
B Bubble
One word Avoid... Read more
4th Feb 2018 (8 years ago)
C Moir
Awful company... Never return calls... 4 at the last count!!!.. All I wanted was a simple land valuation ... All promised deadlines have come and gone and still nothing!!.. Anyone looking to sell or buy would be well advised to avoid them.... Read more
13th Apr 2016 (9 years ago)
P Furrycoat
Trying to buy a property with this Estate Agency who are a local firm to Crowborough, I'm afraid to say that calls are not returned, when visiting for a second viewing the agent didn't know it was a second viewing and overall they are just very poor at communicating. (Worst culprit for failed return calls is Keith who we think is the boss!)
We've subsequently put an offer in for another property on the market with Cubitt and West who have been superb, really engaged us in the process and call regularly to keep us updated.
Until Michael Brooker up their game we could not recommend them at all.... Read more
Buyer
16th Mar 2015 (10 years ago)