D Lytham
I recently moved into a new house and couldn't be happier with how smooth the whole process was – all thanks to James! From the moment I viewed the property, James was friendly, chatty, and incredibly personable. He made me feel at ease straight away and was always quick to respond to any emails or questions I had.
He kept me informed every step of the way, and I never felt out of the loop. The turnaround from viewing the property to getting the keys was just two weeks, which was amazing!
When I moved in, the house was absolutely immaculate – spotless and clearly well looked after. James also provided a really clear explanation of the inventory and all associated costs, so there were no surprises.
Overall, James made renting genuinely easy and stress-free. His professionalism, experience, and friendly approach made a real difference, and I’d definitely recommend him to anyone looking to rent. Thanks again, James!... Read more
Tenant
16th Apr 2025 (13 weeks ago)
M Loten
Overall good experience. Anita is very helpful.... Read more
18th Dec 2024 (6 mo. ago)
K Nyambira
The best service ever... Read more
5th Jun 2024 (1 year ago)
S stubbs
Letting of property handled swiftly and professionally.... Read more
Landlord
12th Nov 2023 (1 year ago)
S Davies
Do not rent off these as never get any where with the rent off them 5 years had loads issues with company never pomise to change anything after fire happen loads pictures to prove thus not on at all hold back the rent to see if fix things in properly never did ended going court and story goes on... Read more
Tenant
11th Jul 2023 (2 years ago)
K John
We were most impressed with the service offered by Norman F Brown when we asked them to help us let out our property.
I could not imagine renting out our property without their guidance as to the current laws which a landlord needs to comply with. They change regularly and their clear guidance was invaluable.
The response time to any queries (and we had many!) was incredible, often measured in minutes.
Highly recommended!... Read more
Landlord
21st Dec 2022 (2 years ago)
A Hirst
All staff could not have been more helpful, very much appreciated.... Read more
2nd Dec 2022 (2 years ago)
P Smith
All staff at richmond office where absolutely brilliant from first day I phoned up needing accommodation urgently,within one week my application was processed and received keys straight away ????... Read more
Tenant
27th Nov 2022 (2 years ago)
L Coutts
The team at Norman F Brown relet our flat in a matter of days and then helped us with a range of work to get it ready for the new tenants. They answered all our emails quickly and nothing was ever too much trouble. We’ve used several letting agents over the years and this has been our best experience to date. Great team to work with!... Read more
Landlord
29th Oct 2022 (2 years ago)
J Taylor
Very helpful friendly service. I asked Belinda advice for a friend of mine, she gave a very clear and detailed answer.... Read more
19th Jun 2022 (3 years ago)
J O'Hara
I can't recommend Norman F. Brown Estate Agents highly enough.
I was looking for a rental property for about 5 months and it's only because of James that I was able to secure my lovely fully refurbished flat that he alerted me to.
Richmond is such a popular town, there is huge demand for rental property. I'm very grateful to James, I was the very first person to see the flat thanks to him.
I must also say a massive thank you to Belinda in the office. She helped me so much through the whole process. She patiently answered every single one of my many questions. No stone was left unturned, she was able to tick off every box on my long list. Immaculate attention to detail.
The level of service I've experienced has been nothing short of outstanding.
If you are reading this and wondering whether you should deal with this excellent company, I would obviously say 100% YES.
Best wishes to everyone, keep up the great work.
Kindest regards.
John... Read more
Tenant
20th May 2022 (3 years ago)
P Taylor
We have recently rented another property via Norman F Brown and have been delighted again with the level of care, contact and professionalism afforded us. We were particularly happy that knowledge of us as tenants in a previous property advertised by the company was taken into account when considering us for our new home. Highly recommended.... Read more
Tenant
31st Jan 2022 (3 years ago)
P Chambers
Straight forward, no fuss, quality marketing, efficient with timely updates and frequent helpful feedback. A good tenancy quickly achieved. Everybody happy! Well done and thank you.
LETTINGS SERVICE.... Read more
Landlord
10th Dec 2021 (3 years ago)
M Sykes
Excellent service and communication from start to finish. Property was listed in a matter of hours and a Tenant found in a matter of days. I can strongly recommend Norman F. Brown if you are looking to rent out your property.... Read more
Landlord
11th Nov 2021 (3 years ago)
L Hunter
Very friendly and helpful.... Read more
23rd Mar 2021 (4 years ago)
D Colley
I have used N F Browns as letting agents for a number of years now , and found The entire team professional in everything they do throughout the letting
They have managed the property on my behalf and are very prompt with any requests for tradesmen or questions I may have
Statements are on time every month and full breakdown and invoices of any costs incurred
Very professional team... Read more
Landlord
4th Feb 2021 (4 years ago)
C Chitty
James Brown and his team communicated well throughout the process and gave prompt feedback from prospective buyers. They produced an impressive brochure and a web based virtual 3D tour of the property to facilitate the sale.... Read more
Seller
27th Jan 2021 (4 years ago)
B Bruton
The visit to my home by James Brown to aquire details necessary for valuation purposes to place the the house on thefor sale market, was very professional and enlightening, I was also provide with a very useful file.... Read more
Seller
19th Jan 2021 (4 years ago)
J Cliff
This is the 2nd property we have sold with this agent in 3 years and on both occasions everything has run smoothly. Very helpful staff.
and very competitive prices... Read more
Seller
6th Nov 2020 (4 years ago)
P Kirkwood
Am renting from them and everything was made easy no hassle... Read more
Tenant
7th Aug 2020 (4 years ago)
Charles
When you know that a client has asked you a question, don't lie to them just because you can't be bothered to go find the answer.... Read more
31st Jul 2020 (4 years ago)
C Woodard
I bought a house through Norman F Brown 10 years ago and had no hesitation in coming back to them when I wanted to sell. The staff were very pleasant to deal with and always helpful and efficient. I would recommend this firm to anyone.... Read more
Seller
28th Apr 2020 (5 years ago)
T Ed
Great staff and friendly service... Read more
24th Dec 2019 (5 years ago)
P thomassprin
Ì recently rented a house in Catterick via Norman Brown's. The whole experience went very smoothly They were helpfull and obliging. Ì have no hesitation in highly recommending them. P.N.Thomas... Read more
Tenant
14th Nov 2019 (5 years ago)
T Stanton
I found the service at Norman f brown to be friendly efficient and very helpful, and I would recommend using the company... Read more
8th Nov 2019 (5 years ago)
E Prince
Thank you so much for all your assistance in helping my Mum buy her home in Aiskew. Janet and all the team in Bedale, were so professional throughout and helped make the process as stress-free as it could be. It's great to have such an amazing local service. Would definitely recommend.... Read more
Buyer
5th Jun 2018 (7 years ago)
N Rowland
Great business with great staff and service...... Read more
27th Jun 2017 (8 years ago)