Northwood - Carlisle

Carlisle

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The staff at Northwood should be cloned and replicated in all estate agents. They are always super friendly, helpful, efficient and supportive. Sometimes when you buy or sell a house, everything goes swimmingly and estate agents do not get a chance to shine. In this case, Northwoods in general, and Georgina in particular, had plenty of opportunities to shine. Obstacle after obstacle prevented the smooth transition for the house sale. Each one met with polite, enthusiastic and highly effective responses from Northwoods.

We decided on Northwoods by contacting all the estate agents in Carlisle with a series of questions about selling a house, with a link to an identical property to the one we were selling. Only half responded, 2 suggested I called them up to discuss it, 2 said I needed to arrange a valuation and 3 actually answered my questions. Even then, Northwoods shone. Gordon didn’t come in with the highest valuation but it was honest and his supporting comments made sense. He was thorough, prompt, and fair - descriptions that applied throughout the whole process. Northwoods stood out a mile. Feel free to replicate the process….or save yourself some time and just contact Northwoods. They are easily the best.

The house was put on the market the day before lockdown was announced. Despite this, I received a call saying there was a viewing the following week.  They didn’t wish to progress but in a bid to support sellers during a very (VERY!) difficult time, Georgina said they were going to do a video of the house to promote the property and so people could prepare for when lockdown ended.  As times were particularly difficult, they didn’t charge for the service.

As spring turned into summer Georgina would tell us when the grass needed cutting, arranged for it to be done and sent the invoice to the solicitor. She also offered to arrange for the property to be decorated for us if we wanted. We decided to leave it for the buyer to put their own print on it, but it was great to know whatever needed doing, Georgina could sort it out. She is a one-woman positivity dynamo. Nothing was too much trouble.

When we got a buyer, we realised the boiler hadn’t been serviced. Of course, Georgina arranged it for us and so it was one less thing for us to have to do and it meant the boiler could be used when our buyer moved in.

When we got a buyer, Georgina remained in regular contact ensuring that everything that needed to be done, was done. When a solicitor posted the contract to the wrong address, she sorted it out within 3 working hours. She then hand-delivered it to the solicitor to ensure there were no further delays.

If you want to sell a house, contact Northwood. Gordon heads up an amazing team. Everybody we spoke to was fantastic. I felt I really got to know Georgina and that we were on the same page trying to sell the house, as there was an honest dialogue throughout. I can’t share most of the details, but rest assured, Georgina dealt with professionalism and skill in the most challenging of circumstances.

At some point in the future, we will move house and I won't bother researching the best estate agent in town - I already know who it is.

Had an experience with Northwood recently and they couldn't have been more professional and helpful at all. We were having issues with our current landlords holding up paperwork etc and Erica in particular went above and beyond in order to help us progress our tenancy application.

I cannot recommend them enough.

Very friendly staff. Knew what they were doing and answered most of the questions we had. Very quick process applying for and getting word back about the house we were interested in.

I have used Northwood over the past 6 years to help me let my small house in Carlisle.  I can honestly say that they have not let me down once.  They are always efficient and the ladies are without exception friendly and welcoming.   Well done them, I would recommend Northwood over and above any other letting agent .

Due to an upcoming job placement in the UK, we urgently required a rental property, the property was let to us in under 2 weeks. A true testament to the staff that work there.
I consider their assistance beyond the normal responsibilities of a letting agent. I highly recommend and am highly thankful to have used this agent.!!!

At Northwood, Carlisle, they dealt with any queries quickly and thoroughly. They were also very helpful.

I cannot praise the staff at Northwood Estate and Letting Agents too highly. They are very friendly people and sort out any problems in the minimum of time. If anyone deserves 5 stars, they certainly do. I have no hesitation in giving them the highest recommendation.
Peter B.

Really pleased with the service I received from all the staff I was involved with at Northwood. They are very professional and experienced. Always very prompt with any questions I needed answering and any emails which required a response. I would definitely recommend using them with regards to renting a property.

Having used Northwood Carlisle for the first time I was very impressed with all the staff i had dealings with.  Especially Emily who was polite and professional through out.

Emily was efficient and professional throughout our experience with Northwood. We explained what we required and Emily found the ideal solution to our requirements and needs and would fully recommend Emily and Northwood to anyone requiring property solutions and advice.

Very happy with the Northwood team led by Jessica.
Everything was professionally dealt with and we had a successful tenant signed up in 3 days!

Jess was very friendly and helpful when helping me on my house search. She managed to find a lovely house perfect for me and I could not be happier with the service she provided!

Due to work commitments I was only able to view a property at the weekend and Northwood happily obliged.  Their agent Lyndsey was very professional and helpful and was able to answer any questions I had. I would highly recommend Northwood estate agents.

Lyndsey has been brilliant.. helpful, informative  and nothing was too much trouble. She even carried out a viewing for us on her day off which was hugely appreciated. Give this girl a pay rise!!  :)

Fantastic service all the way through. 
Our previous experience with other letting agents hasn't always been positive. We have been let down before by a lack of communication, which had resulted on occasion in losing out on a tenancy.  This certainly isn't the case with Northwood, who have kept us in the loop at all times and have been very accommodating to us. Highly recommend!

Really nice girls, answered all of our questions (even the weird and awkward ones haha) and made the whole experience nice and easy. After the disastrous experience with Your Move we were so happy with Northwood. We will be recommending them in the future.

Jess went above and beyond helping us to find the perfect property to rent and was quick to organise multiple viewings for us. Lynsey was also very responsive to emails and helpful with the whole application process. Out of all of the letting agencies I have used before in Carlisle, Northwood stands out as the best! Brilliant service, thank you.

Jess at Northwood, Carlisle provided magnificent service. My daughter is looking for a two bedroomed flat in Edinburgh for her second year at University and Jess went out of her way to help by contacting their Edinburgh office. My daughter got a viewing appointment the very first day!               WONDERFUL CUSTOMER SERVICE.

Been using Northwood for almost 5 years. Excellent, friendly and very professional staff. Very efficient at responding to any phone calls and emails.
They provide a monthly statement electronically which is very useful. It's never been late nor have any payments. They inspect the property on a regular basis and provide a written report, it's good to know that your property is maintained to a very high standard. 
They appear to research all prospective tenants thoroughly by undertaking references etc.
I cannot recommend them highly enough. You do receive a slightly lower rent but the reassurance given by Northwoods is priceless that your property will be maintained and cared for as it was their own.

When looking for a rental property in Cumbria, Northwood were head and shoulders above the other letting agents we contacted in terms of helpfulness and responsiveness. They were also really proactive, letting us know when a house we'd been interested in but missed out on suddenly became available again. We're so pleased that we managed to rent a property with them as they continue to be so friendly and helpful.

Very good letting agent nice friendly staff to deal with so far as i have only just let a house through them in Carlisle and this is the first time i have used them.They did not hold against me that i was not working unlike some letting agents in Carlisle who  where very biased towards me because of my situation the houses they let me view     where much better than other letting agents showed me in Carlisle also they did not rush me round like some and they turned up on time aswell.Thanks Northwood. I would just like to add to this about the signing for the keys was done very professionally by Erica and the house and gardens were immaculate.Thanks.

The folks at Northwood Carlisle have been brilliant the whole way through.  My mum is elderly and doesn't have the greatest mobility.  Northwood came round to our house with the contracts to sign, rather than getting my mum to travel into their offices.  They've been so understanding and helpful and we've been delighted to deal with them.

Applied for a letting through Northwood and the customer service was excellent, really helpful and flexible to accommodate our needs and our short moving-in date.

The property was also finished to a high standard with all fixtures assessed by them beforehand. Would recommend highly.

We have been landlords of a small house in Carlisle for 5 years with Northwood managing the property, which we are now selling through them.

At every turn Northwood Carlisle have been fantastic - helpful and quick in getting necessary house bits sorted when in need of repair.   

On the selling the property, they were onto it immediately and keeping us up to date regularly.   And we sold it far quicker than we would have expected - particularly with the market as it is!  

We recommend Northwood Carlisle highly and would certainly use them again.

Brilliant service, always quick to respond to emails and have been exceptionally efficient with everything. Their thorough check of the property catalogued in a picture inventory is really useful and the condition of the property after their maintenance is fantastic.

Once again a professional, enthusiastic, helpful and very friendly service from all of the Carlisle team. 
Quick to respond to any queries that I may have had.  With such a great customer service, I would have no hesitation in recommending.

Gordon and his team do a fantastic job.  The staff are always friendly and helpful and any queries are dealt with speedily and with the utmost professionalism.  I would highly recommend Northwood Cumbria to anyone looking to let a property.

Excellent service. Properties inspected regularly. Good check out procedure identifying any problems and seeking resolution quickly. New tenants actively sought as soon as property vacant. Generally on top of the job at all times. Always pleasant and helpful in the office and will get back to you quickly with any answers. Well worth recommending.

We have been with Northwoods for the last 8 years. We have always found them to be helpful, professional and responsive. If there is a problem it is always dealt with efficiently and competently.

I have just signed a lease with Northwood estates . From the first call to view and moving in took 7 days  the whole team where exceptional the paper work was easy and we'll explained bank was set up .and the followi up after moving was reassuring well done the whole team !  I would definitely recommend you all and your company yours sincerely Steve Grimshaw 5 Armstrong court Brampton    7 . Jan 
19.

I am only giving 1 star because i cant give 0 we were rented a property and assured by the lady showing us  the house that we could have a 6 month rolling contract we were given permission to update the house as it desperately needed it which obviously means spending money never once were we told the house could be put up for sale anyway to cut a long story short after 16 weeks we were given our 2 months notice after having made to measure blinds fitted a new carpet in bedroom and tiling started in kitchen plus much more i feel we were decieved as we were informed by the owner they knew that the property could be put up for sale its a disgusting way to treat hard working people i would like to respond to the reply i have got Denise the beneficiary of the property informed us that she told northwood that the lady was in a home and not very welland northwood should have told us that information before they rented it to us so could we could have made our own decision weather we rented it instead of promising us a 6 month rolling contract and telling us we could make changes and spend money on the property that there would be no problem with that we could make it our home while maybe you think an apology is enough it cost us an awful lot of money and we put our trust in northwood and we were decieved and its a disgusting way to treat people

After finding a property I liked through northwood I called to book a viewing, the staff I spoke to were very helpful and friendly, I don't usually write reviews but after dealing with a few different estate agents northwood excelled in their customer service I believed they deserved a review.

***IMPORTANT READ THIS BEFORE CONSIDERING THIS COMPANY***
I rented a house from them that was infested with flees, this was 1 year ago, i basically had to beg to get it fumigated they told me i could go home the same day and all would be well, after a few days the flees were back, i ended up having to throw out around £2800 in clothing, bedding, furniture and upholstery. after the 3rd fumigation the flees were still there.  i had to take some of the dead flees in a baggy when told them i was moving out and would not be paying any further rent for them to accept the matter. all  received back from them was £150 and a few emails demanding outstanding rent. I would never rent from these again and have steered many people away from it, i lost my job as a result of the infestation, not to mention the social impact it had, who wants to be friends with a guy who 1000s of blood drinking house guests, because i could no longer live there and they refused to put me up in a hotel i had to live at my parents. 
I really should take legal action and in hindsight i should have been seeking legal advice while the process was on going.
might i add that in their big book of rules the section to do with infestation says the tenant is responsible for paying for any fumigation after renting the property, unless Northwood accept that it is their fault. now considering they never asked me to pay i would say that is irrefutable evidence that they take 100% of the blame   
I feel cheated out of money, and I'm shocked that 1 star is the lowest i can give.  if anybody from Northwood Carlisle reads this i will be willing to discuss a full refund of all monies you received from me and compensation for the damaged items.

Top Class service from start to finish. Efficient and business-like from the outset. Would have no hesitation in recommending them to prospective tenants.

I have used Northwood's landlord services for several years and have always found the staff to be very knowledgeable, helpful and friendly. They have found me some excellent tenants and have managed my properties in a very professional manner.

This is the second time I have rented with Northwood and have always found their service and professionalism second to none. The process was quick and hassle free right from the start. Lyndsey Duncan was very efficient and kept me up to date with everything that I needed to know. All the girls and friendly and really helpful, I wouldn't hesitate to recommend Northwood to anyone.

We are so happy with the quality of service that we have received , and continue to receive , with Northwood . Our property was one that had flooded , and they were brilliant throughout the entire process. I would recommend, and have recommended them to many !

From a renters perspective I have found Genna and staff to be most helpful. Not being a renter for many years I found the whole process very stress free. Good job.

I live overseas, but have used Northwood Carlisle to Sell and rent my property.  The service they provide is exemplary and very reassuring for someone living outside the UK  The staff are responsive, helpful , cheerful and professional.  When I first rented the present property they compiled  a comprehensive inventory and took over 200 photos.   Regular inspections are carried out with detailed reports.  When problems occur they have reacted swiftly and effectively.  They well deserve their 5* rating and accolade of Carlisle's Premier Estate Agents.  My thanks to all staff , especially Laura, for your patience and excellent support.

I am currently selling a property in Carlisle. I am so glad I chose Northwood Estate Agents as they have kept me informed of all interests and viewings of the property. Inparticularly I would say Nikki has been brilliant in the work she has done for me.

Excellent service from the girls at Northwood's Letting Agents in Carlisle who are always very helpful and willing to sort any problems out.
Have found that by using their fully managed rental package the stress of letting a property is taken away as the girls in the office are always the first line of call if any problems crop up.
 Would recommend anyone  letting a  property to contact them, less stress! !!

Sold my 3 bed semi in just 3 weeks for a great price. Excellent sales particulars, really showed my house off well. Communication was first class. I knew they had a reputation as a good letting agent but I would recommend Northwood to anyone thinking of selling their property. So easy!!!

All the staff at Northwood are extremely friendly and we're very helpful when I was looking for somewhere to rent. I now let from Northwood and the staff continue to help with any problems I may have in my home. Including repairs and upgrades.

1st class service for both landlord and tenant. The Northwood team are both professional and friendly and will always do their best to find the ideal property for every client

I have five letting properties and since 2010 Northwood have be my sole letting agent finding all of my tenants. The speed with which they find new tenants is excellent and the quality of tenant is very good. Their administrative staff are really good, when a property becomes vacant all it takes is an e-mail or phone call from myself and the wheels are in motion to advertise and let the house. I highly recommend them to all landlords as a letting agent.

I have found the staff to be very friendly and approachable. They have sorted any problems out quickly to help our move go as smoothly as possible. Would definately recommend Northwood to anybody thinking of renting

I have been a tenant for nearly four years. I have had no problems at all. If I've had any issues it's sorted really quickly and everyone is really helpful and friendly.

First class service. Incredibly helpful, very attentive and understanding. After recovering from cancer they helped me find my perfect home ensuring I was 100% happy. They are quick at fixing any problem and are always very friendly! Well done Carlisle team, you have one very happy tennant who cannot speak more highly of you!

The team at Northwood, Carlisle have been extremely attentive and helpful. We moved in to our new home not too long ago and through the process the team and staff at the office have been approachable and friendly, promptly addressing any questions we have had and resolving any issues without hesitation. They were fantastic in helping find us a home and guiding us through a process we had never been through before.

Northwood have helped me through my first experience of renting a property and they have been excellent every step of the way. Very friendly and efficient! All the ladies are a credit to the company.

As a tennant i find the staff in there office very friendly & helpful. Would recommend to anyone.

By far the best agents in Carlisle. I've been with them for years and I couldn't imagine renting with anyone else.

I have been in my flat for a year now and have always had exceptional service from the staff at Northwood. They have always gone out of their way to help and ensure that any problems are dealt with efficiently and to a very high standard. I have always received pertinent advice from each and every member of the team. Many thanks

Could not fault Northwood, all staff were very approachable & very helpful - would highly recommend using them.

Lovely staff, very proffessional and courteous. 

Terrible service. Reported damp on walls 5 times and each time ignored. As soon as I gave notice they demanded access to fix the issue. They do inspections to catch out Tennant's but ignore issues when you show them during the inspection. Service terrible. Staff rude and "forgetful" contract is terrible with lots of clauses to make the Tennant pay. All correspondence from this company in my opinion is written in a rude and semi threatening way. Plus I swear they sold my details to other obnoxious companies that did not stop harassing me. Would not recommend at all. If I could give a negative rating I would have!!!

Not a company I would  recommend   to my worst enemy

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