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HouseWorth

Northwood - Central

3.9

64 reviews

Closes at 5:00pm

Northwood, 9-11 Bank Street, Falkirk, Falkirk, FK1 1NB

Selling your house can be stress-free and easy as long as you choose the right property experts to assist you. Why settle for less when you can have all the expertise of a major UK-wide property company while enjoying the flexibility and lightning speed of local ownership and management. Northwood Central are fully staffed with highly trained local property specialists who know how to achieve the best possible price as quickly as possible. Contact Northwood Central today for your free valuation

Opening hours

Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm
Saturday Closed
Sunday Closed

View all details

Northwood - Central Reviews (64)

Have you used this agent?

All (64)

Seller (6)

Buyer (4)

Landlord (8)

Tenant (18)

General (28)

A Haioty

I have just had the best experience i have ever had in ten years of renting throughout the process of securing a tenancy through Northwood Central. My sincerest thanks to Rachel Verzin, as well as Vicki McKenna, you are a class act of a dynamic duo, and I couldn't be happier about continuing to be in your good hands!... Read more

Tenant

3rd Dec 2024 (6 weeks ago)

L Souza

Unprofessional, we're indirectly responsible for not locking my flat and leaving it unlocked and not going to lock it up afterwards until pressure was put on them, I do not recommend them at all feel free to ask me for more information... Read more

Tenant

26th Nov 2024 (7 weeks ago)

R R

Big thank you to Anne Johnstone and Jim McHugh from Northwood Central from Falkirk for taking time on Saturday late afternoon and giving us a lot of useful information through very relaxed chat when we popped in to ask just one wee question. We will absolutely search for your advice when looking for the property as we felt safe and supported. Thank you.... Read more

12th Oct 2024 (13 weeks ago)

B Tivadar

Northwood Central agency from Falkirk is always full of useful information and proffesional advices. They helped me a lot when I needed an advice and help with my real estate journey! Many thanks to them all!... Read more

12th Oct 2024 (13 weeks ago)

dokyunmaster

I would recommend Northwood to anyone who is looking for a rent. Nice and professional people there. Would make it much less painful to deal with the renting process.... Read more

Tenant

2nd Oct 2024 (15 weeks ago)

W Wheeler

When I planned to move to Falkirk, I just walked into the Northwood office and got good vibes from the start. Very courteous, prompt help from staff (Nicola, special thanks!). Unfortunately my landlord decided to sell, and I had to leave, but I wouldn't hesitate to return to Northwood in the near future. An easy 5-stars from my side.... Read more

Tenant

19th Aug 2024 (21 weeks ago)

M Gavin

I Found them to act in a strange manner. Attempted to apply for a rental property, to then be deemed unsuitable. Even though everything was submitted and suitable grantor in place. And a offer of a huge payment upfront. Good references from both employers and landlords. Huge lack of transparency from their side. When asked for reasoning as to why, get told lack certain paper work, that they never requested, then refuse to accept the things they said were the reasons as to their doubts. Example "where money comes from" without requesting proof of savings etc. And again, when offered to submit what they said they didnt see, and amend the application, just get told a blatant no, that it wouldn't change the decision. Which all in all boils down to no reasoning at all?? So Found them to be overall very unprofessional, but then again, sometimes reputation is justified.... Read more

Tenant

30th Jul 2024 (24 weeks ago)

S Graves

I ve been with Northwood for a number of years now and their service has been outstanding. Thanks for all of your hard work on our behalf... Read more

Landlord

9th Jul 2024 (6 mo. ago)

A Hamilton

I have nothing but good things to say about Northwood Central, they have been letting out my flats for 5 years and everything has run smoothly during that time. My tenants are also very happy with the service they get with any problems being sorted out quickly. The staff are always very friendly and helpful any time I ask them for advice.... Read more

Landlord

25th Apr 2024 (8 mo. ago)

Cheryl

Absolutely would NOT recommend to anyone. Poor service. Impolite staff. Scraping the bottom of the barrel to take your deposit, after being forced to leave after only 7 month tenancy due to the poor condition of the property overall, from weeks without heating and cooker/ oven, to damp and mould issues causing illness to name only a few. You have to chase everything as promises to call you back don’t happen, they don’t want to deal with it and can’t get you off the phone quick enough when there’s issues. I could honestly go on and on about all the service failings throughout. Felt forced to accept a ridiculous deposit reduction as I could not deal with the stress they had caused any longer throughout and after the tenancy. Would NEVER trust to rent a property through them again personally. *EDIT To your response, you’re very good at passing blame to the landlord, you failed to accept responsibility for your service shortcomings, failed to acknowledge the poor condition of the property i had to live in, or rude staff encounters. I tend to only leave positive reviews, this has nothing to do with "a kick on the way out". Northwood Falkirk has been far from a delight to deal with, thats all.... Read more

Tenant

9th Apr 2024 (9 mo. ago)

K Panda

Horrible company!... Read more

19th Dec 2023 (1 year ago)

N D

Try to avoid. Deposit is way more than the rent even tho the flat is unfurnished with mouldy washing machine and small fridge. We found out too late the flat was in catastrophic condition, we were without heating for days and days because even 3 engineers could not fix the boiler, without hot water, then the water pipe broke down, neighbours and we were flooded, and after all this when we moved out they tried to take all deposit because of some mould created from that flood and some not existing complains, only thanks to safe deposit Scotland we got our money back. Not mentioning warning level for bad water quality assessed by scottish gas engineer. We heard a lot of excuses and how landlord is making decisions. Considering i was pregnant and had to live in those conditions, with agency trying to rob the money for some made up claims i want to warn everyone. They are just going for your money from deposit. Still thinking to open a court because we were living with no heating for days in winter and it was extremely stressful and unpleasant accommodation. Edit: response to Northwood: it was your branch and your office, we rented flat in livingston. But surely blaming some other office is easier :)... Read more

Tenant

17th Oct 2023 (1 year ago)

A Connolly

Vicki from the letting agent side has been very responsive, friendly and helpful with getting me into a level access home as I have to move due to my disabilities.... Read more

Tenant

13th Aug 2023 (1 year ago)

R Whitehouse

The most personal and professional service I have come across in a lifetime of dealing with estate agents.... Read more

28th Jan 2023 (1 year ago)

R McIntosh

Put an offer in on Property from Northwood. Was told by not choosing Northwood to sell my house wouldn’t have an adverse effect on buying. But since the moment we chose not to use Northwood. Responses slowed down. Had to chase to find out if first offer was accepted or rejected. On getting through was told we were “ neither accepted or rejected” left pending. We then negotiated a 2nd offer. Jim told us, he was working through the festive period and would Be available. Which he wasn’t. It took until 8 days later for me to phone to find out they still hadn’t heard back. Extremely poor customer service. Leaving potential buyers in limbo. I wouldn’t avoid buying a property from Northwood at all costs.... Read more

Buyer

5th Jan 2023 (2 years ago)

C gray

Really friendly staff very helpful I would definitely recommend northwood to anyone looking to rent in the future.... Read more

Tenant

3rd Nov 2022 (2 years ago)

E Henderson

I want to comment on the excellent serviced I received when dealing with Northwood Central, I would recommend this agency to anyone looking to buy, sell or rent.... Read more

3rd Oct 2022 (2 years ago)

C Low

They took over an agency when I was pursuing a rogue landlord for damages. Their attitude in my own experience is they have no responsibility since they only inherit properties in the process. The owner was particularly ineffectual when I tried to establish my communication preferences. If they buy your agent reader please know you'd as well relocate is my advice.... Read more

Landlord

1st Oct 2022 (2 years ago)

K Singh

10/10 Couldn't recommend Northwood enough in Falkirk and Surrounding areas. From the first time I made a phone call to view the property to leaving the property, the staff at Northwood were nothing but kind and helpful. Always answered any questions we had and fixed any problems we had in the flat within 24 hrs. Really reliable estate agent and we had no problems with them at all. Thank you to all the staff at Northwood especially Nicole for all your kindness and support... Read more

Tenant

22nd Sep 2022 (2 years ago)

N Gillespie

I have just purchased a property through Northwood and they have provided excellent service and communication to me. Honest, reliable and get back to you quickly. Highly recommended. Thank you for making the process so easy.... Read more

Buyer

19th Aug 2022 (2 years ago)

F Allan

Had a great experience with Northwood Falkirk as the letting agent looking after me during my tenancy in Denny. Always very attentive and helpful, resolved all maintenence issues very quickly and we're always quick to check the work was done on time and to a good standard! Can't thank them enough, special shout outs to Nicole, Anne, Nicola and Lisa for all their efforts. 5*... Read more

1st Aug 2022 (2 years ago)

R K

Northwood Agency is an agency that has everything you need to feel safe: expertise, heart and soul. I absolutely recommend them!... Read more

11th May 2022 (2 years ago)

B Perrot

Very friendly and fast to get house on market. No hidden cost and very good value for money. Most important selling the house was totally stress free.... Read more

Seller

8th May 2022 (2 years ago)

M Costa

Everyone is very nice when they need you. After that, be aware that they will go for your money. Every single penny! After leaving the flat, got into a dispute about the deposit money. They decided that the best way to try to resolve the dispute was not to talk by phone, only email, and takes ages to get an answer from them that is copy paste from the email before. Situation resolved by Safe Deposits Scotland that indeed returned me the money. If you really need to use them as an agency, take photos and videos of EVERYTHING at the check in and check out. Report everything by email and save the emails. Be sure that they will go for your money.... Read more

Tenant

5th Apr 2022 (2 years ago)

R Murphy

Really helpful and friendly firm who managed our property for several years. Would unreservedly recommend them... Read more

Landlord

4th Apr 2022 (2 years ago)

J Mont

The team at Northwood are one of very few Estate Agents locally that are focussed on delivering the best outcomes for their clients; be it buying, selling or let management. They build good relationships from the beginning and deliver a top class, people driven service. I am really looking forward to working with them in the future.... Read more

2nd Mar 2022 (2 years ago)

J Winning

Northwood have handled my rental properties for a number of years so when it came to selling there was only one choice of agent to use. Needless to say they did a fantastic job. They are very knowledgable and helpful throughout the entire process. Thank you.... Read more

Seller

31st Dec 2021 (3 years ago)

R Anderson

All the personal I had dealing with at Northwood Central (Falkirk) branch were professional, courteous and responsive from the initial enquiry to rent the property right through to the tenancy cessation. I wouldn’t hesitate to use this form of rental agents again or when the time is right to buy I would definitely use these estate agents. Nicola, Nicole and Lisa especially were extremely helpful.... Read more

Tenant

23rd Dec 2021 (3 years ago)

D Smith

Excellent service and communications at all times with rental properties. Same attention to detail when selling my properties resulting in successful sales. Highly recommend.... Read more

22nd Dec 2021 (3 years ago)

B Malcolm

I have dealt with Northwood Central for a number of years and they have provided excellent service looking after my property. Any issues within the flat were resolved promptly and all contractors they appointed were very experienced. I would highly recommend the Northwood team in Falkirk.... Read more

Landlord

16th Dec 2021 (3 years ago)

D Hill

Northwood has managed the letting of our property in Airdrie since 2013. Throughout that time Anne, Jim Lisa and Nicola have provided excellent service. This has included advice on enhancing the property, routine maintenance and emergency work, arranged via their network of local contractors. As we live far from the property, knowing that work will be done to a high standard has been reassuring. What we value most is the honest and candid advice provided over the years. For example, recent discussions with Jim helped us decide it was time to sell the property. As expected, the process was expertly managed by the Team - in less than a week the property has been sold (STC). We have engaged Estate Agents for over 30 years - as a buyer, seller, tenant and landlord. Based on experience, Northwood are amongst the best we have worked with, and so highly recommend their services.... Read more

Seller

27th Nov 2021 (3 years ago)

P Woodburn

We have been trying to move home, but have been trying to avoid an 8 hour journey to see houses. We were lucky enough with Northwood as Jim was happy enough to do us a video call on FaceTime. Despite it being a very busy day for him, he got to us eventually after normal working hours. He didn’t rush anything and was very chatty and knowledgeable about the whole viewing. Unfortunately the house wasn’t for us, that’s why I haven’t given it 5 stars.... Read more

24th Oct 2021 (3 years ago)

T Delgado

I have been using their services for several years and they have proven to be excellent professionals in all aspects of work. As well as very helpful and very efficient. Special thanks to Anne and Jim. From a Customer of Myreton Road... Read more

29th Sep 2021 (3 years ago)

T Nawaz

As first time buyers, we were quite apprehensive of the whole process of buying a house. Jim from Northwood central provided excellent guidance and helped us all the way. The whole process went on smoothly and quite quickly to be honest without any extra hassle or glitch. Amazing service. Highly recommended.... Read more

Buyer

28th Sep 2021 (3 years ago)

T F

A fantastic team, really helpful, friendly and efficient. Great advice, communication and support from everybody, every time.... Read more

2nd Sep 2021 (3 years ago)

G Graham

The team at Northwood were great with helping us in finding our home. From our first initial contact regarding viewings, we were accommodated efficiently. Communication was great throughout the whole process and we felt like team had taken the time to listen to things we had said, giving the whole experience a personal touch.... Read more

28th Aug 2021 (3 years ago)

Lauren

Very helpful, friendly and efficient staff who provided guidance throughout the process of selling my house. Could not fault the service from start to finish. Would definitely use Northwood again in the future.... Read more

Seller

26th Aug 2021 (3 years ago)

S Brown

No nonsense with very helpful and understanding staff... Read more

23rd Aug 2021 (3 years ago)

A Ramsay

Northwood manage some of my properties and I have always found them fair and easy to deal with. No problems at all.... Read more

Landlord

21st Jul 2021 (3 years ago)

G Banks

Northwood central is a great letting agency. They made our move hassle and stress free in terms of dealing with queries , paperwork and were professional from start to finish throughout our transition form the old to the new flat. We have a slight issue with our oven when we moved in , the response was super quick as we reported the issue the day after we moved in and within hours of reporting it we had someone come out and fix this. Again very good service. We did not get this through Clyde property. The staff at Northwood have been very polite and professional and were attentive to your needs. Again cannot fault Northwood for their services... Read more

Tenant

1st May 2021 (3 years ago)

P Côme

I rented a property managed by Northwood for two years and the level of service and support has always been great. I have mostly dealt with Lisa and Nicola but also with other members of staff and everyone has always been very reactive and helpful whenever there was an issue with the property. Highly recommend!... Read more

Tenant

30th Apr 2021 (3 years ago)

J Martin

Very rude on phone, that is if you can even get a response.... Read more

18th Mar 2021 (3 years ago)

M GILLIES

We would like to commend Northwood for their very professional letting management service. We had previously let out our property through Countrywide whose customer service and professionalism was poor and are very happy to have made the change to Northwood. Many thanks to Jim, Lisa and Anne for managing & selling our property. On a personal level we have been grateful with the sound advice and counsel provided by Jim McHugh who is one of the rare people we would wholeheartedly recommend to anyone. If you want a friendly, efficient, transparent and helpful letting service Northwood will fulfil your requirements whether you are letting or selling your property. Archie & Margaret Gillies... Read more

Seller

1st Feb 2021 (3 years ago)

E Miller

Jim and Lisa have been very helpful in our recent purchase of a property. Could not thank them enough for going out of their way to ensure we had everything in order and finding a way for us to view the property through our busy schedules. Jim has been fantastic and a great help which has made the process of buying our home so much easier and less stressful. Very professional and quick responses from all the staff. Kept in the loop about anything regarding the property. Highly recommend for anyone selling or buying. Erin & Matthew... Read more

Buyer

21st Oct 2020 (4 years ago)

S Logan

Very poor in all areas. Always need to chase them up multiple times to get any kind of response.... Read more

7th Sep 2020 (4 years ago)

D Mackintosh

I have used this letting agency for over 3 years now and have absolutely no problems with them. Jim was very clear about all fees and paperwork before I signed up and then once I was with them I dealt with mostly Nicola and Lisa . They were always available by phone or email and I was kept fully in the loop about any and all issues regarding my property. Any issues I had they also had answers for gas certificates, boiler cover etc and also recognised tradesmen who always charged competitive rates for work. Can't speak highly enough of there services and I am still with them now.... Read more

Landlord

3rd Sep 2020 (4 years ago)

G hardie

Poor service.... Read more

16th Apr 2020 (4 years ago)

R Burns

Went to view a flat on 26 February to be fair only looking for 3 months but very poor company in there communications phone calls no responding back eventually sent email got one back 2 weeks after viewing sorry unsuccessful... Read more

10th Mar 2020 (4 years ago)

D Olding

Excellent service. Professional.... Read more

7th Mar 2020 (4 years ago)

M Bartunek

Incredible service, always happy to help.... Read more

21st Jan 2020 (4 years ago)

N Muir

Called to view a property and they were really inflexible with viewing times. They said they didn't want to be going backwards and forwards from Falkirk to the property in Boness. When we did view the house we decided right away we wanted to rent it and went right to the branch in Falkirk for application forms. They were sent the following afternoon along with all other info and no-one acknowledged them so i called to check they received them which they did. 3 days later our work and character references had still not been contacted.. i called to check up on the applications and was told "oh someone was meant to email you, the landlord went with another candidate" what a enormous waste of time. They never communicated at all throughout the application process and didn't bother to tell us that other people had applied. I will definitely not be using them in future. What ever happened to customer service?... Read more

Tenant

10th Jan 2020 (5 years ago)

K turnbull

Excellent... Read more

18th Dec 2019 (5 years ago)

H Munro

Northwood Central has given us a fantastic service and always easy to deal with. They have been efficient and always kept us up to date regarding our properties which they let out for us. Would highly recommend them.... Read more

Landlord

22nd Oct 2019 (5 years ago)

H McNeil

Always helpful, friendly and informative... Read more

22nd Sep 2019 (5 years ago)

L campbell

I would advise anyone thinking of using this estate agent to check them out first on companies house.... Read more

3rd Jul 2019 (5 years ago)

M Taylor

I am unable to write everything that is wrong with Northwood Central as it would read like a novel. They let there houses out in an unsafe and illegal condition and if you call them out on it there response it to threaten to throw you out. The staff and the owners constantly lie and contradict each other. This estate agent should be avoided at all costs.... Read more

Tenant

29th Jun 2019 (5 years ago)

L Shotliff

Brilliant Estate agency. The staff in the Falkirk shop are lovely and very helpful. They kept in contact with us with any information we needed. And it was never a problem to phone up and ask them anything. Would defiantly recommend them to anyone who’s buying or selling.... Read more

16th Jun 2019 (5 years ago)

S Mcleary

Extremely helpful and very efficient from start to finish. Would highly recommend!... Read more

16th May 2019 (5 years ago)

A hunter

Very professional team and kept me informed of everything and answered any questions I had. Would recommend to others.... Read more

16th May 2019 (5 years ago)

Fraser

Fantastic estate agent. 100% would recommend. Service and communication has been great all the way through selling our home.... Read more

Seller

27th Mar 2019 (5 years ago)

N bradley

Absolute joke for an estate agent. I called 6 days after signing my contract as i found out i was pregnant and need to move back into the property due to a massive change in my circumstances. I wanted to either reduce the terms of the contract from 2 years to 1 or cancel it as i had only signed it 6 days prior. They advised there was nothing they can do. I was then advised by their legal department that i can in fact negotiate my contract with the office. Due to ill health and stress at the start of my pregnancy i had to let it go. just recently i have advised the estate agent that i have no choice to give up my current accommodation due to finances with my maternity package and will effectively need to move into a homeless unit with a new born. Was advised by Northwoods Legal department that the Falkirk office aren't willing to negotiate with me as they have no legal reason to. They have totally disregarded my change in circumstances and caused me unnecessary stress. I have 2 months left of pregnancy and have no where to live.... Read more

Tenant

18th Mar 2019 (5 years ago)

L Palombo

Very nice at beginning but when the contract was ending the management were rude,unhelpfull and unprofessional in their approach to a paying client..Poor customer service from the staff. I would avoid this agent. If you are using them please get contracts looked over by a lawyer I wish I had.... Read more

Tenant

10th Mar 2019 (5 years ago)

Lisa

Great service from Nicola & Lisa, would highly recommend Northwood.... Read more

17th Nov 2018 (6 years ago)

L Clifford

I moved back to the UK in 2015 and any thoughts I had of a difficult transition about moving were immediately gone as soon as I spoke to Anne Johnstone . She not only helped me understand what I would have to do but her associate Gavin Chalmers went above and beyond to also help me. I would 100% recommend Northwood Central for anything whether is leasing or buying as you will be guaranteed the best in customer service.... Read more

21st Feb 2017 (7 years ago)

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