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HouseWorth
© GetAgent Limited 2025
- Northwood - Edinburgh
Northwood - Edinburgh
Closes at 5:00pm
13 Comely Bank Road, Edinburgh, EH4 1DR
We have been based in Stockbridge since 2003 and have vast experience in property sales throughout Edinburgh.
Opening hours
- Monday 9:30am - 5:00pm
- Tuesday 9:30am - 5:00pm
- Wednesday 9:30am - 5:00pm
- Thursday 9:30am - 5:00pm
- Friday 9:30am - 5:00pm
- Saturday Closed
- Sunday Closed
View all details
Accreditations
Northwood - Edinburgh Reviews (286)
Have you used this agent?
84%
4%
0%
0%
11%
All (286)
Seller (14)
Buyer (2)
Landlord (86)
Tenant (112)
General (72)
Anonymous Tenant
I had a very positive experience with Edinburgh Northwood. The staff is very friendly, efficient and quite flexible. I appreciated their reactivity to solve out any issue or concern I got.
Tenant
20th Mar 2025 (8 weeks ago)
T Vogel
We've been with Northwood through our tenancy for over 2 years and we were delighted by their service. Communication was always quick and friendly, repairs and other issues got resolved fast and the whole Northwood team was ready to help whenever we needed something. Special thanks to Claire for always being responsive and very competent.
Tenant
23rd Oct 2024 (6 mo. ago)
R MAHM
Found a great local flat with Northwood for rent was easy and explained well would definitely recommend
21st Oct 2024 (6 mo. ago)
E Baird
Recently let a property with Northwood and they have been a great help throughout. They were able to let us move in promptly but still made sure the flat was painted and cleaned. They provided a thoughtful box of upon collection of keys with a few items to get us started in the flat -cleaning supplies, vouchers and a couple of treats- and they set us up with tenant shop who you can choose to use for free or not use to find the best utility deals. They were also very pleasant to communicate with.
Tenant
15th Oct 2024 (7 mo. ago)
I M
More than one month ask them to solve a problem with radiator. Only get responses that landlord is informed but nothing done yet. The same situation with sockets which was removed and new one weren’t set up. On promises and zero work.
Tenant
14th Oct 2024 (7 mo. ago)
A.C.
Northwood Edinburgh
I have been letting my property with Northwood Edinburgh for 28 years now. It’s been a good partnership. It’s taken the stress out of letting a property.
Their service has been great throughout the years. And with their guaranteed payment plan contract it means you are going to be paid even though the property could be empty due to the tenant leaving while a new tenant is sought. The service includes periodic property inspections, quotes for work required on the property with invoices and statements for accounts. They also make sure the property meets all on going and new regulations by the council and government.
Overall, a good company to entrust your property with knowing that it is well looked after.
Landlord
9th Oct 2024 (7 mo. ago)
V Tcaci
Absolutely brilliant service, professionalism and flexibility is what I can say about Northwood Edinburgh, thank you so much Corinne, Stuart and the whole team for making my first time letter experience so much easier and clear all throughout. Recommend ????
Landlord
16th Sep 2024 (7 mo. ago)
A Hussain
Corinne is the best! I rented a flat through her. She is always responsive, nice and very active. I also got a welcome Box from her which was very nice.
Tenant
16th Sep 2024 (7 mo. ago)
M Lloyd
Northwood's move in service is absolutely fantastic. It's one of the best experiences I've had with an agent. I worked with Eithne who was kind and courteous.
The move out process was a bit frustrating; however, the team took the time to phone me personally to listen to my feedback. It speaks volumes of their customer service.
Tenant
4th Sep 2024 (8 mo. ago)
JB
I've rented a flat managed by Northwood Edinburgh for two years, and they have been really great. Very professional, always quick to respond to my inquiries, and IMHO they are a very good letting agency here in Edinburgh.
Tenant
28th Aug 2024 (8 mo. ago)
S Russell
Due to the changes in the short term rental legislation, we were looking to move to a long term let for our property in town. Lewis took us through the process, explaining our options and secured a tenant quickly. Eithne and Shannon have been excellent with the day to day management and communication with the tenant and ourselves. We're glad we made the switch to Northwood and would recommend them for a hassle free, professional service.
Landlord
17th Aug 2024 (8 mo. ago)
J M
Corinne and Northwood have been absolutely fantastic! I had a rather complicated process of selecting a flat in Edinburgh as a student and she went above and beyond to make sure the process was as easy as possible and that I found a flat I felt safe in and really liked. I recommend Corrine, Lindsay, and everyone I've interacted with at Northwood to anyone looking to rent/buy in Edinburgh.
Tenant
2nd Aug 2024 (9 mo. ago)
N Glizova
We recently had the pleasure of working with Northwood Edinburgh to let out our property, and we couldn't be more satisfied with their service. Corrine and Lewis, in particular, have been a great help throughout the entire process. Their professionalism and efficiency ensured everything ran smoothly and in a timely manner. From marketing the property to securing tenants, Corrine managed every detail flawlessly. We highly recommend Northwood Edinburgh for their exceptional service and dedication to their clients. Thank you, Corrine and team, for making the experience seamless and stress-free!
Landlord
2nd Aug 2024 (9 mo. ago)
A Zou
Eithne and her team always give us good support. Whenever I had questions or concerns, she was quick to respond and provided clear, helpful information ????.
29th Jul 2024 (9 mo. ago)
S Gilling-Ulph
Very reliable service. They are helpful, patient, accommodating and friendly, always give swift responses to any queries we might have. I found them to be far more supportive than other agencies when I was searching for a place to rent and the final flat is absolutely wonderful. Lena was incredible in making this all possible!
Tenant
25th Jul 2024 (9 mo. ago)
J Allen
We recently started renting a flat through Northwood and haven’t had a single problem. Corinne is so quick to respond, and really helpful. The process was fast and easy, and the flat itself is lovely ?? would definitely recommend and use again in the future
Tenant
18th Jul 2024 (9 mo. ago)
E Wang
Northwood is very professional and efficient. Lindsay and Lena are very nice and thoughtful. They helped us a lot and we really appreciate it.
16th Jul 2024 (9 mo. ago)
T Takuva
A good agent, everything from the viewing and application process to move in went smooth. I am enjoying my stay in their nice apartment.
Tenant
12th Jul 2024 (10 mo. ago)
N richardson
They were a great company to rent from, quick service, friendly advice and easy to contact. I would recommend them.
Tenant
2nd Jul 2024 (10 mo. ago)
E Wardell
We have been renting from Northwood for two years and ending our tenancy recently, as well as during, Northwood was seamless and efficient. Big thank you to Aimee Harle who handled our account with amazing care and communication.
Tenant
1st Jul 2024 (10 mo. ago)
K Lin
Cameron Mayo was helpful and diligent throughout the process of selling my flat. Responsive and accommodating throughout, happy to recommend.
Seller
28th Jun 2024 (10 mo. ago)
L Mckay
I had an extremely good experience letting a property through Northwood. Lindsay in particular was very helpful and quickly responded to any queries I had via email. I also received a welcome box with some household and self care items when I moved in which was a nice touch.
Landlord
27th Jun 2024 (10 mo. ago)
K Ralston
We have recently moved into a property managed by Northwood Edinburgh. Our experience has been 5 stars throughout the entire experience from enquiry to viewing to the move in date and onwards.
Throughout, the process any questions we have had have been answered quickly and efficiently and any concerns have been managed exceptionally professionally and effectively. They even provided a lovely move in box with discount codes and chocolates which were in the living room on arrival.
Our property manager Shannon Pont has gone above and beyond our expectations and we couldn’t be more happy getting settled into our new home.
Thank you so much for making our first experience in private renting such a seamless and positive one. ??
Tenant
11th Jun 2024 (11 mo. ago)
M Santos
I recently worked with Northwood Edinburgh to find an apartment and had a positive experience. Corinne, in particular, was very helpful throughout the process. She understood our needs and provided a range of suitable options. Her knowledge of the local market and friendly approach made the search easier for us. Thanks to Corinne, we found an apartment that met our requirements. I recommend Northwood Edinburgh and appreciate Corinne's assistance.
Tenant
20th May 2024 (11 mo. ago)
Riccardo
I'm Antonino I recently rent a flat in edinburgh from the agency northwood and I found a really helpful and competent staff expecially Corinne the agent who managed my flat and help me to move in I definitely recommend this agency
Tenant
7th May 2024 (1 year ago)
J Peacock
Northwood have been great. They have been managing our property on the guaranteed rent scheme and it has been a simple process from day 1. They were very helpful in helping us set up, finding great tenants and keeping on top of all maintenance issues. They have also been great with regular communication. Highly recommend.
Landlord
1st May 2024 (1 year ago)
scottd1011
Dealt with Lena whilst we were moving into our new Rental flat.
Great communication and assistance throughout the whole process.
Would recommend Northwood to others in the future.
Tenant
24th Apr 2024 (1 year ago)
M Migacz
Northwood staff are exceptional especially Shannon. The staff was always helpful and respectful. Any issues were dealt with in a short time.
This is the best agency I have rented with and would definitely recommend anyone.
Tenant
23rd Apr 2024 (1 year ago)
Philipp
Definitely recommending to friends when asked. Great communication, Tom is always helpful.
14th Apr 2024 (1 year ago)
M Gibson
Dealing with Shannon at Northwood during my tenancy and at the end of my tenancy was an absolute pleasure! Shannon always replied punctually to my emails and made the end of tenancy experience as stress free as possible. Thank you Shannon for making this a positive experience!!
Tenant
4th Apr 2024 (1 year ago)
J Abbineni
I recently had the pleasure of moving into one of the Northwood let flat, and it has been an absolute delight. The flat is not only beautifully designed but also well-maintained. I must give credit to property manager Shannon Pont for making the moving process incredibly smooth and stress-free. Her support and quick response to any questions or concerns I had were truly remarkable. Shannon's professionalism and dedication to ensuring tenant satisfaction have been evident every step of the way, making me feel truly valued as a resident. Overall, I couldn't be happier with my decision to move in. Thanks to Shannon's exceptional management.
Tenant
4th Apr 2024 (1 year ago)
Alexandra
Wonderful experience with Northwood Edinburgh! Communication with Shannon has been excellent, she has been a great contact who has handled all queries in a kind and professional manner. I highly recommend them for renting.
Tenant
3rd Apr 2024 (1 year ago)
L Macdonald
This is my first time renting a property on my own and the Edinburgh Northwood office have been extremely helpful. Very quick to help with any issues regarding applications or with your property. And also understanding of any queries you may have especially if you have not handled renting a property on your own before. I would highly recommend Northwood as a lettings agency, they have been great thus far.
Tenant
2nd Apr 2024 (1 year ago)
M Garcia
I'm delighted with the services provided by Northwood's estate agent. As a landlord, their efficiency has been commendable, consistently staying one step ahead and making my life much easier. Their proactive approach and attention to detail have not only saved me time but also ensured that my property management needs are met effectively. I highly value their professionalism and reliability in handling my rental properties.
Claire was extremely efficient .
Would I recommend Northwood?
YES!!
Landlord
28th Mar 2024 (1 year ago)
A Khan
Northwood Edinburgh is simply outstanding! From the initial inquiry to signing the lease, their team provided top-notch service. They were proactive, responsive, and genuinely committed to ensuring a smooth renting process. I was impressed by their professionalism and attention to detail. If you're looking for a hassle-free renting experience, I highly recommend Northwood Edinburgh.
Tenant
18th Mar 2024 (1 year ago)
E Schorah
I can thoroughly recommend Northwood. I have used them for rental; they are super efficient and have great local knowledge as well as up to date rental knowledge that you would expect. Excellent service - give them a go!
Landlord
15th Mar 2024 (1 year ago)
A Pratt
I've had my flat in Edinburgh for a long time. I come from Edinburgh and loved living in my flat. I also had a few agents before I found Northwood. As a landlord who lives elsewhere now, I am happy to put my special place in their hands. ????
Landlord
14th Mar 2024 (1 year ago)
L Westwood
Have used Northwood since they opened in Edinburgh and never had any problems. They are fair , considerate and care that both the tenant and the landlord are happy. Would highly recommend them.
10th Mar 2024 (1 year ago)
S Nolan
I had a positive experience renting a flat through Northwood. Repairs and queries were responded to super quickly, usually within the day. Communication with Corinne, our property manager, was always smooth, prompt and friendly. Letting a flat in Edinburgh can be tricky but I’d recommend Northwood without hesitation.
Tenant
7th Mar 2024 (1 year ago)
N JOSE
We have received the best services from Northwood. Starting from viewing the flat to move in was hustle free for us. Thanks for the service. Long way to go.
Tenant
5th Mar 2024 (1 year ago)
J lynch
Northwoods have managed our flat in Edinburgh for over 10 years & we have found them to be brilliant. They have done everything-from supervising & organizing a refurbishment (include all soft furnishings) to the minute every day problems that arise in any home. I honestly couldn't manage without them. Nothing is ever a problem & every one of their staff are lovely. Regards, John & Margaret Lynch
Landlord
5th Mar 2024 (1 year ago)
P yangchen
We have used tenant find service through Northwood. Lewis and Lena have been very helpful and secured a tenant so quickly. I highly recommend Northwood Edinburgh
Landlord
29th Feb 2024 (1 year ago)
L Hendry-Kristensen
We have been using Northwood to rent out our property for the past 6 months and everything has gone swimmingly. Lewis was very personable and professional from the get go and we had the feeling he understood our needs as landlords. We have also been tenants of a Northwood property in the past and everything was always dealt with professionally and promptly.
Landlord
16th Feb 2024 (1 year ago)
S carter
Northwood manage 5 of our flats and their service is far higher than other property management companies we've worked with.
It is helpful that they also sell property so they can provide a comprehensive review and recommendation on the merit of letting versus selling.
Corinne has been our main contact and she is always reponsive and goes above and beyond to provide an excellent service.
I wouldn't hesitate to recomment Northwood both for letting and management and for sales advice.
Landlord
15th Feb 2024 (1 year ago)
W Adams
Corinne has been really helpful with all information regarding my move in.
Tenant
13th Feb 2024 (1 year ago)
J Gardner
Very helpful service and friendly staff. Shannon, in particular, was really helpful with the rental we just moved out of. All checks (inventory etc.) were done quickly and fairly and communication was always prompt. Happy to recommend!
Tenant
13th Feb 2024 (1 year ago)
Y Petrov
Very helpful and responsive team! Highly recomend
10th Feb 2024 (1 year ago)
I leung
They respond to all questions and issues very quickly and are very helpful through the year and a half of renting through Northwood
Tenant
9th Feb 2024 (1 year ago)
A B
Extremely professional and efficient at responding. Cannot fault the service they provide to landlords.
Landlord
9th Feb 2024 (1 year ago)
H (rktinelli)
Excellent service provided by Northwood, going from viewings, clear and fast communciation, and overall understanding and support in every step of the letting process. I also would like to highlight Corinne for her spectacular work, attention, care and communication.
Landlord
8th Feb 2024 (1 year ago)
G Lawson
Excellent, prompt and friendly service
6th Feb 2024 (1 year ago)
J Goodwin
Northwood manage the rental property that we've been in since January 2020 and they are definitely the best rental agency we've ever had. They ensure all the necessary safety checks and measures are in place every year - keeping us and the landlord right - and are really good at following up when the odd issue or problem arises. I really appreciate that they remember to follow up on things, it's not a case of having to constantly chase, and they deal with things in a timely and fair way.
Tenant
4th Feb 2024 (1 year ago)
A Scott
Great service from the team again! Sound market knowledge and advice, combined with a lot of effort and attention to detail, they found us the perfect tenants for our property.
Landlord
30th Jan 2024 (1 year ago)
K Maclennan
Have just moved into a rented property with Northwood. From the first viewing to moving in, Shannon has been fantastic. Replying to emails promptly, helping with paperwork and has always been friendly and eager to help. Thank you
Tenant
30th Jan 2024 (1 year ago)
W Sturgeon
Since contacting Northwood, Shannon has not only dealt with my concerns, but did so quickly, effectively and sensitively. On a subject unrelated to being a tenant, it was clear Northwood has high standards, and Shannon should be praised for upholding these. A very positive experience. Thank you.
24th Jan 2024 (1 year ago)
S Ashby
Can't recommend Northwood enough - the perfect combination of professional and yet friendly and helpful. Thanks especially to Corinne.
23rd Jan 2024 (1 year ago)
T Jones
Lovely experience from start to finish. Attentive and friendly and readily available to answer all questions!
22nd Jan 2024 (1 year ago)
H Matthews
The team at Northwood were extremely courteous, helpful and professional and were able to expertly guide us through the process of letting out our property.
Their level of service and communication are excellent and they provide very useful advice to help with any aspect of letting.
We have great confidence in their competence.
Landlord
21st Jan 2024 (1 year ago)
K Cunningham
Lewis gave advice and guidance when I wanted to rent my property out last year and this year he helped me sell my property. He was always available via email or telephone and helped make each process quite smooth.
Seller
16th Jan 2024 (1 year ago)
C Loynes
Northwood helped rent out of my flat whilst I was overseas for two years. They found brilliant tenants, kept me fully up to date and were very professional. Wholeheartedly recommend!
Landlord
15th Jan 2024 (1 year ago)
J Braedi
They're properly on the ball. nothing else needs said.
10th Jan 2024 (1 year ago)
S Manganini
Best agency so far!
The agents answer questions and solve problems extraordinarily quickly.
We've been tenants with them for 5 months now and we had a few issues to solve, as it happens, but they have been super helpful and made the process not stressful. As an example, the fridge broke down and more or less 24h later we had it replaced and working again.
Tenant
9th Jan 2024 (1 year ago)
M Thomson
Very easy process for signing for a new flat and everyone we were in contact with were very helpful. Thanks!
Tenant
9th Jan 2024 (1 year ago)
I Bugg
Shannon has been amazing and very dedicated in dealing with my enquiry and follow up on my application. Great communication and very happy with the outcome!
8th Jan 2024 (1 year ago)
M Khadem
All good reviews from landlords. They are terrible to tenants.
When we left they just took big chunk of deposit for repairs and cleaning. We had hired professional cleaners but they said it hasn't been deep cleaned! A week after we moved in we found a dead mouse under dishwasher and a squirrel in the attic. We had to look everywhere as there was a terrible smell. I suppose deep cleaning is only for when you are moving out.
They charged us for garden cleaning and neighbours swear nobody has come to touch the garden, they made fake invoices and said grasses were long. I had mowed the lawn before we left but grass grows in the summer. I think they expected us to come every week after move out to mow.
The check out lady sent pictures of tiles outdoor that were more than 2 decades old and asked us to pay for repairs as they had cracks in them!
During our stay, repairs would take months. Mold was everywhere in the house. When we moved out they just painted over mold and gave it to someone else. Zero care for people living in the house.
Absolutely terrible people they do everything for more profit. They made our move a nightmare.
Tenant
6th Jan 2024 (1 year ago)
R Leggatt
Bad customer service and incompetent - their rental properties are overpriced (obviously).
I was paying £750 a month (now being let for £870) to stay at 97 South Gyle Gardens in Edinburgh. The building was more like a drafty caravan and it has a really bad damp problem. It also has rats which chew the waste pipe of the toilet which floods your bathroom creating more smell and damp..
The damp smell ruins all your clothes and belongings as it is near impossible to get rid.
The staff are 'mostly' very arrogant useless pepole.
Having to deal with the incompetent estate agents and staying in that property was genuinely the worst experience of my life.
Please advise void at all costs.
Tenant
3rd Jan 2024 (1 year ago)
H beardsley
Have had a really positive experience renting with Northwood! They made our moving in experience very smooth and are always really quick to deal with our queries! The staff are all very friendly and professional!
Tenant
18th Dec 2023 (1 year ago)
S Sammy
Working with the Northwood Team was a pleasure. They were always very professional and responsive. From meeting Tom at the viewing, to the seamless process of contracting with Lena, and then following up with Dawn. Furthermore, they were patient, understanding, and helpful with us moving into our first home in Edinburgh. Finally, they continue to be very supportive and we are grateful.
Buyer
16th Dec 2023 (1 year ago)
J Mackenzie
Well run business that gives excellent service.
16th Dec 2023 (1 year ago)
C Davies
Northwood Edinburgh has managed our property for over 3 years. They are professional. Communicate with the landlord if there are any probes. They make sure the tenants expectations are managed as per statutory regulations.
They also transfer the rents promptly.
They also regularly inspect the property and send a report.
Landlord
15th Dec 2023 (1 year ago)
C Allan
I have been using Northwood since the begining of this year for my property they have been very helpful from the start, helping and advising where needed. The communication has been great since, I would and have recommended them to other landlords.
Landlord
15th Dec 2023 (1 year ago)
F Davis
They have been an easy estate agent to deal with. Would recommend.
14th Dec 2023 (1 year ago)
H Bhatti
Best letting agency in Edinburgh, especially for new comers to UK. Always respond to emails and phone calls in a timely manner.
14th Dec 2023 (1 year ago)
P Turner
I’ve been renting through Northwood for several years now and they’ve been great. So much so I recommend my brother and friend to them who have also had positive experiences. Many thanks!
Tenant
14th Dec 2023 (1 year ago)
A Cunningham
I'm renting a house that's managed by Northwood on behalf of a private landlord, and have been for about 2 years. In that time everything's been pretty smooth- I've had some faults repaired in a reasonable timescale, the communications have been good if not quite perfect. As a renter I'm not sure you really <choose> a management company, you just get what you get when you find a property you like but Northwood have been very good for me.
Tenant
14th Dec 2023 (1 year ago)
C Scot
I rented a property through Northwoods year ago. The process was smooth, from the initial enquiry through to picking up the keys. Better than the initial enquiries with other agents. Staff are professional. Having been in the property a year the level of support continues and I would recommend the company for renting and I assume all other services would be equally ????
Tenant
14th Dec 2023 (1 year ago)
S Parker
Excellent service received. My property was let quickly and had no issues with property management so far. Thank you!
Landlord
14th Dec 2023 (1 year ago)
S Gray
I couldn't be more satisfied with the experience of dealing with Northwood Edinburgh. From start to finish, they always demonstrate high level of professionalism and expertise in their field.
I highly recommend Northwood Edinburgh.
14th Dec 2023 (1 year ago)
E Bootman
Great agency, always helpful and fast to fix any problems we have.
14th Dec 2023 (1 year ago)
D Gray
Northwood is the first major managing agent I have dealt with in 20 years renting. They have always been very attentive and respond promptly. I have no issues recommending them.
Tenant
14th Dec 2023 (1 year ago)
F Peters
Quick responses and staff always happy to help and friendly
14th Dec 2023 (1 year ago)
J keay
As a landlord living away from the city where my properties are, I need an agent I can fully depend upon and I am happy to say Northwood meets all my requirements and gives me peace of mind that my properties (and tenants) are being looked after.
Landlord
14th Dec 2023 (1 year ago)
D Vijayan
They give quick response and great experience as a tenant
Tenant
14th Dec 2023 (1 year ago)
I Sutherland
I have been a client of Northwood Edinburgh for 15 years and I have always found them to be professional and very easy to do business with over this time and have also recommended a close friend recently to them who have let out their sons flat in currie
14th Dec 2023 (1 year ago)
K Arnold
Very helpful and always respond fast.
14th Dec 2023 (1 year ago)
I Matthewson
Northwood have been my agents for 2 years now and have been fantastic throughout. Would highly recommend.
Thank you to the team
14th Dec 2023 (1 year ago)
N (Nicky)
Used Northwood for many years .Always a first class service for myself and my tenants .
Landlord
14th Dec 2023 (1 year ago)
Justin
Northwood Edinburgh have been looking after our property for a few years. They have extremely helpful, responsive and made it all very easy. Definitely recommended.
Landlord
14th Dec 2023 (1 year ago)
E Kollia
Always responded in a timely manner and made the moving in experience pleasant.
Tenant
13th Dec 2023 (1 year ago)
L Acevedo
Northwood Edinburgh rental process was really simple and straightforward. Totally recommended! They replied pretty fast to my queries and they direct me when needed to complete all the steps. All agents were very responsive and I love my flat! it is well located and right price :)
They were also really flexible with my profile. I moved from other country and they helped me to go through the process without major requests. I will definitely reach out to them on my return to Edinburgh :)
Tenant
4th Dec 2023 (1 year ago)
M Przybycien
I have been availing their services for several years, and I must say that it has been an excellent experience so far. The staff is friendly, and their service is professional. I highly recommend their services.
29th Nov 2023 (1 year ago)
P Stewart
Northwood have been looking after our property for many years. They have been totally professional, efficient and a pleasure to deal with. If and when something arises they quickly inform us and almost immediately get problem dealt with. I'm very happy to recommend Northwood and wish them well.
Landlord
29th Nov 2023 (1 year ago)
B Jones
Northwood have been a great letting agent to work with (I’ve been in my flat for a month now). They’ve been v communicative and responsive throughout the process. Staff have all been courteous and v helpful. Would definitely recommend.
Tenant
27th Nov 2023 (1 year ago)
J X
The boiler is closed to bedroom and extremely noisy. I have been waken up for many times and cannot turn on the boiler in such cold days. The door to boiler which can block some volume of the noise have been fallen off for months. I keep chasing the letting agency. No one cares until I left the review last week. The engineer only came for once and cannot fix the door. Then there is no response. Thanks for this professional letting agency, finally I got ill today.
Tenant
24th Nov 2023 (1 year ago)
M AlHajri
Very kind, supportive and helpful staff. Northwood is the best letting agency I have dealt with in Edinburgh. I especially appreciate the help and support of the property manager, Corinne Mace, who has facilitated a smooth transition in finding a new home.
Tenant
21st Nov 2023 (1 year ago)
G Payne
Have had wonderful interactions with Northwood. They are always punctual in their replies and super helpful with the application and moving-in process.
11th Nov 2023 (1 year ago)
F Gaming
I've been with Northwood just shy of 3 years. They have aided me in everyway possible. I recently purchased a property that I was renting from them and they were extremely supportive. One would think that renters would get nasty about this, but not Northwood. Supportive, respectful, replies all the time. Amazing top nouch service.
Buyer
9th Nov 2023 (1 year ago)
J Ranasinghe
Best letting agents I've used. Quick responses, willingness to help with everything. A special thanks to Mr. Tom Andor. They are extremely professional.
Tenant
9th Nov 2023 (1 year ago)
J Simpson
Northwood have provided us with excellent service in renting out our flat in Edinburgh. Lewis and Lena in particular have been very helpful, friendly and proactive in the process of marketing our flat and its ongoing rental. We are very happy with the service we've received and would definitely recommend Northwood as a letting agent.
Landlord
8th Nov 2023 (1 year ago)
G McClorious
Fantastic experience with Northwood. I dealt with Tom and he was both friendly and professional. The ability to call up and speak to an agent or walk into their office for a chat isn't always possible these days in Edinburgh given how busy the market is but with Northwood you can. Highly recommend these guys.
7th Nov 2023 (1 year ago)
O Princess
Lovely
4th Nov 2023 (1 year ago)
D Malpas
We rent our flat in Edinburgh through the Northwood Guaranteed Rent scheme. Excellent pre- rental service from Lewis Mallen, finding tenants within a few days and excellent post-rental support from Lena Cowie. Rent is always paid on time and communication with Northwood is always fast and comprehensive.
Landlord
23rd Oct 2023 (1 year ago)
B McCluskieMcCluskie
Northwood Edinburgh are fantastic at helping me as a landlord. Very quick at responding and very understanding of their client’s requirements. Can’t praise them enough
Landlord
20th Oct 2023 (1 year ago)
K Bracher
I had a fantastic experience renting a flat through Northwood. Their team, and especially Lena, is exceptionally friendly and impressively responsive, typically getting back to inquiries within the same day. The flat near Stockbridge they helped me find was beautiful and perfectly suited to our needs.
One of the standout features of Northwood is their seamless communication with the landlord through the agency. They were always quick to address any concerns or questions, making the rental process smooth and reassuring.
Any issues or repairs were handled swiftly.
In summary, Northwood is a great renting agency that provides excellent service. If you're looking for a hassle-free and enjoyable renting experience, I highly recommend them. Their friendliness, responsiveness, and efficient communication put them above most other agencies in Edinburgh.
Tenant
23rd Sep 2023 (1 year ago)
A GALLAS
This agency is unprofessional, disorganised, and dishonest. My partner and I had to leave our previous hone right in the middle of lockdown. Flats were scarce and when we found what we thought would be a nice place to live at a nice price, we moved in
For a general review- this agency is extremely strict and regular with inspections but incredibly lax and passé with maintenance. They seem to care about bad reviews as I once had an agent call me within 6 minutes of me posting a negative comment about them in a private Facebook group after they had been ignoring my emails for about a week. You might notice that the overwhelming amount of 5* reviews are from landlords and property owners, which makes sense as Northwood’s number one priority is squeezing every last dime out of tenants while providing 0 service.
Unprofessional-
This agency has been incredibly condescending to me on several different occasions. They have laughed in my face when I asked where my TWO sets of keys that they lost were. They have responded to emails I sent with “oh alyssa” and implied that I don’t know how to read an attachment when they in fact….didn’t attach it.
Disorganised-
Northwood letting Edinburgh attempted to schedule flat inspections within weeks of previous flat inspections on numerous occasions. They lost two sets of our keys and refused to take seriously the associated security risk. It took them SIX MONTHS to initiate repairs on our roof that was leaking water and causing mould in the middle of winter. This was six months after we were able to convince them there was a problem and we couldn’t just dehumidify it away.
Dishonest-
Northwood lied to us about the state of the flat when we moved in. As we moved into the flat in the middle of lockdown we did not have the opportunity to view the flat before we moved in. We asked point blank if there was anything wrong with the flat that we would need to know, specifically in regards to mould and damp, and we were assured that there was not. We got in contact with the previous tenant who confirmed that our roof problem was ongoing and existed during his time in the flat. They also shamed him and his family for not maintaining the flat properly instead of fixing the leaking roof. In addition to this- we were assured as per their check out protocol that if we used one of their recommended cleaners there would be no deduction from our deposit for cleaning. This did not stop them from trying to claim cleaning expenses against us. They also tried to claim money back for bedding left in the flat that was in the flat when we moved in.
Wouldn’t recommend.
Tenant
21st Sep 2023 (1 year ago)
M Adie
During 12 years of rental through Northwood and the eventual sale of the property, the Edinburgh office has provided excellent support to me for a number of tricky issues. Prompt attention to issues and relevant and appropriate courses of action and solutions have been provided making the overall rental process a much easier experience. During the sale of the property the estate agency has been smooth and well managed. The transition from rental to sale was sesmless with all matters being managed and supported by the Northwood team. Many thanks to Stuart and Lewis and the rest of the team.
Seller
4th Sep 2023 (1 year ago)
M Eadie
Horrendous, do not care about the tenants at all. Left without hot water whilst pregnant. Only care about their greedy landlords.
Tenant
22nd Aug 2023 (1 year ago)
A Rao
Been a month since I moved into my new flat managed by Northwood. It’s been a seamless and easy experience, appreciate how communicative and professional they’ve been.
Tenant
18th Aug 2023 (1 year ago)
A Brown
Northwood have made moving home and renting in Edinburgh (which is often a nightmare) as straightforward and easy as possible. Kerr has been empathetic to my individual circumstances and very responsive. Extra touches like a welcome gift were appreciated also. Recommend highly for renting.
Tenant
15th Aug 2023 (1 year ago)
I Hulse
Northwood have been fantastic throughout the process of finding, viewing and completing our move into our flat. Kerr was a fantastic contact at Northwood, always very quick to reply to emails and patient with us when we had issues. Every part of the process was straightforward, and the flat was really well cleaned when we moved in which makes a nice change to flats we've had from other agents!
Tenant
15th Aug 2023 (1 year ago)
M Shanks
We would highly recommend Northwood Edinburgh Ltd Property management company. We have just rented a new apartment in Barnton. Kerr Stevenson, who showed us around the property, was genuinely very polite, very helpful and showed great understanding of our needs. He made us feel very welcome and gave us plenty of time to look around the property and answered all our questions with honesty. My husband and I would also like to thank Lena Cowie at Northwood Edinburgh Ltd, who has been transparent and very helpful throughout the process. My husband and I are very thankful and very grateful for all their help, support and advice.
Tenant
14th Aug 2023 (1 year ago)
E Advisory
Dawn, has been very good and efficient I highly rate Northwood Edinburgh
2nd Aug 2023 (1 year ago)
L Amaral
Highly professional Team and Service.
31st Jul 2023 (1 year ago)
A Ross
I would 100% recommend this company. I bought a property in Granton with an inheritance - and wanted a guaranteed rent with a "hands off" approach for me. Northwood does was it says on the tin. A great experience for me - thanks to initial calls/meetings with Lewis (sound friendly professional advice and knowledge) and the rest of the team. Excellent/clear website for clients to view/print out documents. Calls/email messages returned quickly. Don't make the mistake of not contacting them first. Thanks again.
Landlord
30th Jul 2023 (1 year ago)
C lopez
Northwood has been really helpful with any problems or questions I have had about my apartment, they immediately answer my emails and the sort it out within a week. Very happy with them
Tenant
20th Jul 2023 (1 year ago)
G B
We’ve used Northwood’s tenant-find service twice now and the staff have been incredibly helpful throughout the respective processes. Lewis and the team have provided a professional and friendly service and we have two perfect tenants to show for it. Wouldn’t hesitate to recommend.
Landlord
18th Jul 2023 (1 year ago)
Alex
We've had a great experience renting out our property through Northwood - they came recommended from my sister who rents our her flat through the Aberdeen branch. Lewis and Eithne were great at simplifying the process when we first came onboard as new landlords, getting us set up with the relevant checks and ensuring everything was to a high standard in the flat before marketing. Prompt communication and a friendly atmosphere when we came into the office. Would recommend!
Landlord
11th Jul 2023 (1 year ago)
H Cheetirala
Northwood Property agents edinburgh have provided a seem less experience for new property owners like us. I will not hesitate to recommend this agency to landlords. Especially Lewis M was very helpful and patient in dealing with us.
Landlord
9th Jul 2023 (1 year ago)
H Lau
I have been thoroughly impressed with the outstanding property management service provided by Northwood Edinburgh. From their prompt and transparent communication to their expert market knowledge, they have consistently gone above and beyond as my property manager. Their proactive approach to tenant selection, maintenance, and financial management has brought me peace of mind and saved me valuable time and effort. I highly recommend Northwood to any landlord in need of a reliable and trustworthy property management company. They will exceed your expectations and ensure the success of your investment property. Thank you for your exceptional service!
Landlord
5th Jul 2023 (1 year ago)
C Paterson
Very helpful, Lewis and Lena have both made the letting process very easy for me by keeping me up to date when I work away from home. Highly recommend.
Landlord
4th Jul 2023 (1 year ago)
M C.
I don't recommend at all this agency. We've paid before leaving our apartment a professional team to clean it and even though they took us an incredible amount of money to do a "proper cleaning". They took advantage of us because we were foreigners and young. We really needed our deposit at the time and we didn't get it. The house was cleaner when we left than when we entered. I even wrote a comment at a time about this and they kind of "gently ask" to retire the comment from here before giving us a part of our money. We were extremely shocked. Also, we didn't even chose it. Our tenant changed agency when we were living there. Really horrible experience.
Tenant
2nd Jul 2023 (1 year ago)
N Pu?eková
Definitely the best letting agency I've used - quick responses, willingness to help with basically anything, very good treatment of tennants. A special shoutout to our property manager Tom Andor: as soon as he took over our flat, things started happening even faster and he resolved things we'd enquired about months before. He is very professional, reliable and quick. Thanks for everything Tom!
Tenant
1st Jul 2023 (1 year ago)
O Grace
By far the most responsive and reasonable agency I’ve dealt with to secure a rental property. I’d highly recommend Northwood Edinburgh for their exceptional service.
Tenant
30th Jun 2023 (1 year ago)
R Biondo
In a such busy market we have in Edinburgh, they were always ready to help me to find the right property to move in. Brilliant service, would not look for a different agency for a next time. Thank you to this team!
Tenant
29th Jun 2023 (1 year ago)
C Heeps
Superlative experience from a top-tier team. Each individual that I have dealt with, from the begging, has been very professional and pleasant. Highly reccomended.
28th Jun 2023 (1 year ago)
N silcock
Great service. Great communications. I would recommend Northwood.
23rd Jun 2023 (1 year ago)
A Ross
Absolutely fantastic service from Kerr at Northwood. Helped us secure a rental property during relocation from London to Edinburgh. Service was fast, responsive and polite. We are really pleased with our new place!
Tenant
20th Jun 2023 (1 year ago)
S Caddy
Recently spent time comparing a number of letting agents & selected Northwood to manage my Edinburgh property. Not an easy decision but now with benefit of over 6 months experience, I highly recommend Lewis & team at Northwood. Everything has been very efficient, a professional & friendly service.
Landlord
5th Jun 2023 (1 year ago)
F Nicoll
The team at Northwood Edinburgh really do go above & beyond. I wouldn’t use anyone else to manage my property!
Landlord
31st May 2023 (1 year ago)
R Armstrong
Great experience starting our lease, we are very excited to move into the property tomorrow. The team were very responsive and communication has been great.
Tenant
18th May 2023 (1 year ago)
V Craig
I rented from Northwood for approximately 8 months. I found them extremely professional and helpful. They regularly carried out checks within the property and were meticulous when it came to dealing with any suspicious issues or repairs.
Tenant
28th Apr 2023 (2 years ago)
M Grenander
Northwood Edinburgh has always been professional in my experiences with them. They are very prompt and clear in their communications (both email and phone), and provide thorough checks and inventories.
30th Mar 2023 (2 years ago)
I García
I would like to express thanks to Northwood Edinburgh for all the help they have always given to us as a tenants. They are very effective and always solve any issue as soon as possible. It is the best letting agency I have been with and I would like to stay with them the most time possible.
Tenant
18th Mar 2023 (2 years ago)
I Fareed
Had a very good and smooth experience in the move in process and the team is very kind to hear and respond to our requests. I'm really pleased with their prompt replies and addressing my queries. Definitely recommend Northwood..
Tenant
17th Mar 2023 (2 years ago)
H Doma
Actually, a nice agency
They accommodated all of my maintenance requests!
7th Mar 2023 (2 years ago)
F McLeman
I would recommend Northwood as a letting agent. They have been transparent and helpful throughout the process. I have had no problems or issues . I am about 6 months into letting out my relatives property and whilst the reason for letting the property was emotional and upsetting the help I experienced from Northwood was excellent.
Landlord
5th Mar 2023 (2 years ago)
W Byl
The team at Northwood Edinburgh provided exceptional service in 10 years of managing the letting of my property as well as with the sale. Everyone I dealt with has been knowledgeable, efficient, helpful and gone above and beyond to provide great service to myself and my tenants. Their fees are very competitive and I always found them to deliver on whatever they promise. Highly recommended!
Seller
7th Feb 2023 (2 years ago)
A Rafiq
Really effeincet and understanding letting agents that allways go above and beyond.
4th Feb 2023 (2 years ago)
D Boucher
I've been renting from Northwood for nearly a year and they have been consistently excellent from day 1. The team is professional and pleasant to deal with, all of the time.
Tenant
2nd Feb 2023 (2 years ago)
L Mühlbauer
I've only been renting with Northwood for about a month now, but so far I'm more than happy with them and the experience has been very smooth so far. The team responds promptly and sorts out issues straight away. For example, when I notified them of the broken dishwasher in my new flat, they sent someone to put in a new one 2 days later. Stellar service!
Tenant
25th Jan 2023 (2 years ago)
J Turner
Jan 2023:
Update from my year letting from Northwood in Edinburgh.
Colleagues at Northwood were responsive, professional and so helpful throughout my year living in the UK. Easy to communicate with,supportive and eager to help you with various tenant questions and needs. Thank you Northwood for going above and beyond to make my year and time in UK a great one.
From October 2023:
The team at Northwood Edinburgh is fantastic! New the UK, I have been frantically scrambling to find long term rentals. After weeks and weeks of searching and engaging with agents who were overwhelmed and not very responsive, the team at Northwood Edinburgh led me through the process and helped me find a wonderful home during my time here. They each went above and beyond to provide options, offer prompt viewings and provide guidance on timing and next steps. Thank you Northwood !!
Tenant
20th Jan 2023 (2 years ago)
L Weir
Would recommend, they were very quick and we had our house up for sale and sold within a couple of weeks and at way more than we ever though we would get. Everything from start to finish went smoothly
Seller
23rd Dec 2022 (2 years ago)
Y Ual
Responsible team in the Northwood Edinburgh makes everything so easy! Grateful for your support, and the key team member, Claire Bunce and Kerr Stevenson have been taking the lead from move-in and more-out that was super smooth.
For sure the Northwood is the best choice without regrets!
Tenant
22nd Dec 2022 (2 years ago)
A Macdonald
My sister and I rented our property in Edinburgh out successfully via Northwood for several years. When we decided to sell it, the team did a great job marketing it and negotiating the sale on our behalf. We were very happy with the service and would use them again in future.
Seller
4th Oct 2022 (2 years ago)
T Fitzgerald
Highly recommend.
Northwood made the whole process easy.
They understood our requirements and actioned them seamlessly.
Everything wrapped-up without fuss or overloading us with emails/calls.
28th Sep 2022 (2 years ago)
S Cain
Absolutely horrible agency. I got conflicting information multiple times one what forms needed filling out and overall their application process was poorly explained. When I turned up for my viewing (which had a set time) many other people for different times were queuing outside. There was no organization in selecting who would view the property next so I don't know why they even had us book times. So everyone just had to wait around untill we got our shot and just put all our plans for the day on hold while waited for them.
28th Sep 2022 (2 years ago)
E Tong
Have been a tenant with them for 15 months. Efficient and quick to respond to my queries. Clear and precise communication.
Tenant
26th Sep 2022 (2 years ago)
S Smith
Have let my properties out via Northwood for 17 years and always found them to be easy to deal with, responsive and pragmatic. Would recommend.
Landlord
15th Sep 2022 (2 years ago)
Celia
I would like to express my gratitude and thankfulness to Northwood and its entire team, especially Eden, Maria, Claire, Kirk and Dawn. They have been very helpful, friendly and professional in helping my clients to secure their flat rentals in Edinburgh. Whenever I have any queries and concerns with contract and lease issues, they never fail to respond promptly with patience. Northwood's entire team also respond to my clients' needs and requests on maintenance and property management with empathy and solve any issues successfully.
I highly recommend Northwood to anyone who's looking for flat rentals.
Landlord
15th Sep 2022 (2 years ago)
R Wilcock
Great service from really nice people to work with. As a landlord, Northwood make the renting process really simple, managing the tenancy selection and ongoing management, arranging any necessary maintenance work on our behalf, ensuring we continually meet the relevant safety checks, etc and generally shielding us from what could be challenging and time consuming tasks.
As a selling agent, they were very effective in securing a buyer recently for our Edinburgh property, doing so pleasantly and professionally...thank you Maria!
We have a good ongoing relationship with them...and there's no reason for us to look elsewhere for our property management.
I can recommend them for both renting and selling in the Edinburgh area.
Seller
30th Aug 2022 (2 years ago)
J Cairns
Excellent service. As a first time landlord, Lewis and the team at Northwood have been very informative and efficient. Any queries are always answered quickly.
Landlord
26th Aug 2022 (2 years ago)
D B
Helpful professional, detailed, good experience and currently have a lease agreement agreement with them in Edinburgh
23rd Aug 2022 (2 years ago)
R Chambers
As new landlords we weren't familiar with all the legal requirements involved with renting out a property. Lewis was extremely helpful and patient as he guided us through the process. Once ready to rent, responsibility was handed over to Stuart and the office team who quickly found us a tenant and got everything set up within days. All in all, the team made things easy and were helpful and professional throughout.
Landlord
23rd Aug 2022 (2 years ago)
J Meek
Northwood Edinburgh
My experience with Northwood has been exceptional and I would have no hesitation whatsoever in recommending Northwood to others.
12th Aug 2022 (2 years ago)
R sprot
Northwood and Lewis Mallen who works for Northwood were very quick and efficient and found us a tenant within the first week of the flat going on their website.
22nd Jun 2022 (2 years ago)
J Diaz
We live outside the UK and Northwood Edinburgh, initially through Lewis Mallen who advised us on the best options and set up our contract and subsequently with Stuart Miller, is managing our flat in Edinburgh.
Working with Lewis and the rest of the company has been a pleasure. All the paperwork and arrangements were done remotely as travel was not possible at the time we started working with them. They made everything easy, on time and with no hidden conditions or anything like that and they always do what they say.
They promised peace of mind in managing the property and they have delivered.
22nd Jun 2022 (2 years ago)
M ?oschona
5 stars
Thank you very much for all the support and professionalism.
Always helpful with any enquiries that we had.
We had to end our contract because of relocation.
Although if we ever come back to Edinburgh we will not hesitate to rent a flat or buy through Northwood Real Estate agency.
Special thank to Laura.
Maria and Yannis
21st Jun 2022 (2 years ago)
C Riesi
We would like to express our gratitude for the wonderful, professional and friendly service provided by Northwood Edinburgh during the last 4 years.
Time after time, without a fault, everybody at Northwood Edinburgh has always welcomed our needs and requests with compassion and empathy and acted quickly and successfully to solve any issue. We were also impressed with the service of the third parties (maintenance people) that works along side Northwood Edinburgh.
Throughout the year, we were able to build a strong relationship based on mutual respect and cooperation.
I would recommend Northwood Edinburgh to anyone looking for the best property management company.
Finally, we would like to thank everyone at Northwood Edinburgh once again and to wish them all the best for the future.
8th Jun 2022 (2 years ago)
G Scorgie
Northwood has been a great company to work with. Lewis and the team are very knowledgeable about the local area and have provided great and efficient service to us which made our lives much easier. We would thoroughly recommend them.
26th May 2022 (2 years ago)
R cm
We had a viewing today at West Ferryfield and the letting agent was very helpful. She was explaining everything very clearly to us .We were very impressed by the same.Thanks to her .Thanks to Northwood for providing such excellent service and properties.
24th May 2022 (2 years ago)
E Halakooei
Great experience moving in and out of our flat, very responsive. always provided us required information and treated us with respects.
Tenant
9th May 2022 (3 years ago)
F Cremonini
We chose this company to rent our apartment out as it was our local one and dealing with them has been amazing. Lewis and his colleagues are always contactable and return emails and phone calls very quickly.
I highly recommend this agency and I have already passed their details to other people!
Landlord
24th Apr 2022 (3 years ago)
J Li
I have been a client of Northwood for over 12 years and I have found Northwood to be helpful, approachable and professional. I mainly deal with Stuart and every time I have asked for receipt, inventory etc he has always complied. Lewis was another point of contact who has been very helpful in re-evaluating my rental income. A very friendly service that I would highly recommend.
Landlord
20th Apr 2022 (3 years ago)
V Molina
The worst agency! They only care about the landlord and no the tenant! I never had a tenancy agreement with the agency, a wall in the bathroom had a whole for 3 months, the bathroom was in a really bad condition since May 2021 and it was fixed at the end of February this year!
Tenant
11th Apr 2022 (3 years ago)
S D
Enquired about a property I had found to rent, used the website to enquire about a viewing however asked about dogs since they're advert was poor and didn't state this. Specifically mentioned in my initial email about dogs and if they don't then I don't require any further viewings.
Recieved a email following day about viewings and if I wanted to go ahead with one. (Didn't answer my dog question) so presuming this property would consider my dogs. So replied saying yes I would like a viewing.
No reply, so phoned to see if they got my email to get a very very rude man on the phone, saying this property doesn't accept dogs!!!!
No apology , just a sorry our adverts are shocking and don't state about pets, or sorry this property doesn't, in a more customer friendly way.
11th Apr 2022 (3 years ago)
kuchan1978
I used Northwood for a tenant find at my flat and found the staff here very helpful indeed. A professional and friendly service.
Lewis was my first point of contact and Stuart and Maria took care of every aspect in preparing the property such as inventories and viewings. They also provided great contacts for maintenance work on my property.
I highly recommend this agency.
Landlord
30th Mar 2022 (3 years ago)
A Dewar
Northwood Edinburgh took over the management of my rental flat after my last agency badly let me down. The property was in a bad state of repair and Lewis Mallen project managed the refurbishment before sourcing new tenants and receiving any management fee. It is now several months later and moving to Northwood is one of the best decisions I have made. I am not resident in the UK and have total peace of mind that my property is in good hands.
Thank you Lewis and team for a job well done!
Landlord
22nd Mar 2022 (3 years ago)
A Campbell
Northwood helped me find fantastic tenants for my flat quickly and efficiently. Lewis Mallen was extremely helpful and I wouldn’t hesitate in recommending him to any landlords in Edinburgh.
Landlord
22nd Mar 2022 (3 years ago)
Helen
Would not recommend. Ridiculous over charge for a rented property. The cleaning fees at the end are also over way over the top, especially when the flat was not clean in the first place when I moved in.
Tenant
21st Mar 2022 (3 years ago)
E Parker
I cannot praise Northwood highly enough! When we rented out our property, they were so efficient and dealt with anything that arose so quickly, we never had to worry about anything.
We decide to use Northwood when we decided to sell and I am so glad we did.
They were outstanding and could not be more helpful and reassuring during the whole process.
I cannot praise them highly enough and would recommend them to anyone who is thinking of renting or selling a property!!
Seller
24th Feb 2022 (3 years ago)
Enrico
Watch out at tenancy checkout, they might hold even half of your deposit for "needed cleanings" and "administration fees". ROBBERY
Tenant
12th Feb 2022 (3 years ago)
D Stoddart
We put our first property to rent with Northwood and have had a great experience with them. Lewis was really helpful in telling us what certificates we needed and we got a Tennent within a few days of going up
Landlord
11th Feb 2022 (3 years ago)
E Warmington
Some eight years ago I rented out my Edinburgh flat through Northwood and was very happy with the service I received. I recently wanted to rent out my same property so again approached Northwood. My initial contact with Lewis Mallen was very efficient and professional and Lewis found suitable tenants for my flat in less than one week. My contact with the Edinburgh office re the necessary paperwork was also smooth and efficient, I highly recommend the services of Northwood, Edinburgh.
Landlord
25th Jan 2022 (3 years ago)
G Stevenson
Northwood and Lewis Mallen in particular have been very helpful in the rental of my mothers property. From the initial enquiry to rental - tenants found within days of placing on the market - their guidance has been very useful. After a quick email and site visit we were given a thoughtful market appraisal and clear professional advice on the refurb and potential tenant expectation with this interest following through to rental.
Landlord
25th Jan 2022 (3 years ago)
Angela
Having recently taken the decision to rent out my flat I cannot recommend Northwood Edinburgh highly enough. I had never done this before and had no idea of the process but Lewis Mallen guided me through every step in a calm and professional manner, Once everything was ready the excellent lettings team took over, they kept me up to date with how things were processing and I was delighted with how quickly suitable tenants were found, I'm confidant that my property is in safe hands with Northwood.
Landlord
25th Jan 2022 (3 years ago)
R hidayat
Very responsive, professional and humble. Thank you Northwood
21st Jan 2022 (3 years ago)
M
This was my first time letting out a property and the Northwood team, Lewis Mallen in particular and later Stuart and his team who manage my property, were great throughout the process. Lewis was really helpful with guiding me through the process and the rest of the team were amazing with how quickly they found tenants getting them set up and negotiating a very good rent.
Would highly recommend to anybody looking to rent their property especially if you're new to the process.
Landlord
10th Jan 2022 (3 years ago)
A Tyrie
Northwood have been excellent In assisting me in letting my flat. From Lewis who gave me helpful pointers in presenting the flat at its best to Claire and Marie answering any queries I might have efficiently throughout the letting process.
Landlord
20th Dec 2021 (3 years ago)
E Ltd
Fantastic service level and professionalism from everyone at Northwood Edinburgh. It has always been a great pleasure dealing with you and we have no hesitation in recommending you.
15th Dec 2021 (3 years ago)
C Willcox
Excellent experience from helpful, knowledgeable and professional local team who understand the needs of investors from personal experience. I feel I can leave my property in safe hands (I live overseas) and that matters will be handled promptly and with fairness to all parties. Thanks Lewis, Stuart and team!
Landlord
7th Dec 2021 (3 years ago)
J Bousfield
Really fantastic services through their tenant find option. Lewis Mallen and Claire Bunce took all stress away from myself and are also fantastic communicators. I wouldn't hesitate to use them again as a landlord and will be requesting their services again I am sure
Landlord
7th Dec 2021 (3 years ago)
J Wood
Having recently put my flat on the market then, for personal reasons, pulled it from the market and decided to rent it out, Northwood have been brilliant throughout. Lewis Mallen was professionalism personified as he seamlessly dealt with me, my flat and the situation. Not once did I feel like I was causing him trouble, although undoubtedly I was!
If you are thinking of either selling or renting out your precious home, there is no other company I’d recommend. They have done me proud and I’m just delighted my intuition guided me to Northwood.
Landlord
7th Dec 2021 (3 years ago)
P McNabb
I used Northwood to manage a BTL property and the resulting sale of the property. Can't recommend them highly enough. First class service in managing the property and always kept the tenants happy and the property in good shape. Thanks to Stuart Miller and the team for doing such a good job for a very reasonable price. Lewis Mallen and the team helped with the sale and found a buyer very quickly with a very competitive offer and really minimised the stress across the whole process. Hopefully work with you guys again soon.
Seller
6th Dec 2021 (3 years ago)
F Hudson
I have had a very good experience with Northwood, who manage a property for me. Thanks to Lewis and Stuart and all the office staff I have corresponded with - all very efficient and helpful!
Landlord
28th Nov 2021 (3 years ago)
S Mogare
I have been hunting flats in Edinburgh since 1 month and Northwood has really good flats on their site and also their staff is very professional and treat you very well. They help you in case you don't understand anything or need help with anything related to renting process.
I would really recomment to go on their site and search for the flats and I am sure that the Northwood team would definitely assist you.
24th Nov 2021 (3 years ago)
Anonymous Tenant
Was a very poor service from day one
My agent who gave me the keys to the property had no clue about the property itself, you would think they would know some basic facts about the property before letting it out, didn't know where the communal bin was, didn't know what key was for what and didn't know there was a private parking space !
Was left without a couch for 3 days whilst waiting on a delivery of a new one
Allowed a contractor to enter my property illegally, who then moved around a lot of my possessions in the middle of a pandemic!!!
Then leading towards the end of my tenancy did not agree to the arrangement we had made and I in turn had to pay for 2 properties almost completely ruining me !!! Then they had the audacity to ask me questions on the property so they could feed the information back to the new tenants, that's your job Northwood not mine !!!!!
They are currently charging £725 for a one bedroom flat with fixtures and fittings over 15 years old
Scandalous, avoid
Tenant
9th Nov 2021 (3 years ago)
M Atai
Big thank you to Lewis Mallen Business development manager at Northwood. He has been outstanding before, during and after setting up my let. I spoke to a few companies and I chose Northwood purely due to Lewis. Much appreciated!
Landlord
2nd Nov 2021 (3 years ago)
G Tait
Having had a bad experience with another agent managing my 2 flats in Edinburgh it has been a pleasure and low stress to deal with Northwood, particularly Lewis Mallen and Lauren Hay. I used the tenant find service which has been very economical, quick and efficient in finding excellent tenants. The maintenance teams recommended by Northwood have all been efficient and great value.
I would have no hesitation in recommending Northwood; 1st class
Gavin R Tait Ltd
Landlord
22nd Oct 2021 (3 years ago)
A Taylor
The staff at Northwood, Edinburgh, have always been polite, friendly and helpful. They also know who their clients are and are knowledgeable about their properties.
20th Oct 2021 (3 years ago)
A Akinropo
This is the best letting Agency I have met so far in Edinburgh.
20th Oct 2021 (3 years ago)
B Law
As a letting agent, Northwood have managed our property for many years and never have failed to give excellent service. I cannot recommend them highly enough.
Landlord
20th Oct 2021 (3 years ago)
L Kirk
I have rented my flat out for the first time with Northwood and they have been very helpful, Lewis Mallen went through everything and answered any questions even my stupid ones :-). The rest of the team have also been very helpful when I have had any queries. I would recommend them.
Landlord
29th Sep 2021 (3 years ago)
H Ambelu
Thank you Northwood Edinburgh in particular Lewis Mallen, Maria Beattie, Stuart Miller and Lauren Hay for your great work over the last 2 months. It was my first time using a letting agent to let my property. You gave me a peace of mind! I appreciate your advice, guidance and attention to detail.
Many thanks,
Hanna
Landlord
25th Sep 2021 (3 years ago)
O Jamal
I was struggling to find a flat, let alone a viewing for one for a while through September until i stumbled unto Northwood and one of their properties. Eden and Jennie were very accommodating and understanding of the urgency of my situation, and helped me and my now flatmate secure the place in the timeframe that was suitable for us. Eden and the team were very professional, prompt, and cooperative throughout the whole process, which created a much needed sense of ease in a stressful time.
Tenant
24th Sep 2021 (3 years ago)
C Maxwell
A change in circumstances meant that I did not end up letting my property through Northwood but I found the service they offered up until that point exemplary. Lewis and Stuart, the two people I worked with in preparing for the let were both very helpful - nothing seemed too much trouble for them.
19th Sep 2021 (3 years ago)
Emma
Letting my flat with Northwood has been a completely stress-free experience. Lewis and Stuart walked me through all the details and were available to provide guidance every step of the way. Highly recommend!
Landlord
15th Sep 2021 (3 years ago)
G E
Northwood came very highly recommend from a friend. After making contact with several other estate agents I can see why. Northwood were friendly and professional throughout the whole process and gave great advice for renting out my first property.
Landlord
14th Sep 2021 (3 years ago)
A stephen
We had difficulties to find a good letting agent in Edinburgh until we met Northwood and have been pleasantly surprised on the great service and understanding. They are flexible and willing to adapt when necessary. We will work with them again. Special thanks to Lewis, Stuart and Eden. Good management.
Landlord
10th Sep 2021 (3 years ago)
J Pearson
Northwood helped me sell my 3-bed property in Murrayfield and the process couldn’t have been easier. They handled everything regarding the sale for me and I’d be happy to recommend them!
Seller
8th Sep 2021 (3 years ago)
D W
Northwood Edinburgh has been my estate agent for 5 years. From the first time I walked into their office until this day, I've never been disappointed by their excellent service. Always very efficient and responsive to any issues around the flat. They were also happy to give me recommendations of their local tradesmen to help me with my own flat, and those tradesmen all turned out to be great and reliable people to work with, saved me a lot of hassle. I'm very pleased with their service and couldn't recommended them enough.
Tenant
29th Aug 2021 (3 years ago)
D Marwaha
Incredibly inept staff who promise to send forms right after the phone call only to need repeated call backs with reminders over several days to actually send it. By this point the property had already gone. Save your time and go somewhere else.
20th Aug 2021 (3 years ago)
E House
Lewis from Northwood Edinburgh kept me updated at all times and I found him reliable, professional and very efficient. I received an excellent service with a customer focused attitude. My property was rented out even though we were going through a lockdown due to COVID 19. I am so happy with the tenants they found me. Thankyou Lewis, Northwood is the best letting company I have ever come across. Will definitely be using Northwood again!!
Ruksana
Landlord
29th Jul 2021 (3 years ago)
N Saab
Great Service, very helpful and prompt responses to any occurring issues
26th Jul 2021 (3 years ago)
P Cravens
I met with property manager Lewis Mallen after a couple of disappointing meet ups with other companies. He was very professional and answered all my questions. The onboarding process with the tenant was smooth and quick. While finalizing the tenant's move in, I've dealt with several people from the Northwood office and never once did I have to go over anything twice. It is truly a team effort and everything was handled within hours. I feel relaxed having Northwood to lean on if there is ever a problem with my rental property.
Landlord
24th Jul 2021 (3 years ago)
D singh
Very professional and responsive behaviour with helping team..highly recommended..????
13th Jul 2021 (3 years ago)
R Scott
Friendly, professional, innovative and knowledgeable services, provided at a competitive fee.
11th Jul 2021 (3 years ago)
C H.
My experience with Northwood was fab. We used their services to value our rental property. Very quick response, friendly, approachable and super professional. Would definitely recommend Northwood! You won't be disappointed! (C. Watson).
Landlord
7th Jul 2021 (3 years ago)
A Risk
Well, after an abortive house hunting in Edinburgh this firm came up with the goods on our last day in the city! A rare find of a large unfurnished house to rent in Edinburgh, what a feat!
Maria Beattie, the manager of Northwood UK deserves a special mention.
Well done all.
Tenant
9th Jun 2021 (3 years ago)
M Li
We have recently used Northwood as our letting agent to let out our flat in Edinburgh. Lewis was our first contact, he was very knowledgeable, helpful and had the flat on the letting market within days. Stuart, Luisa, Maria, Eden etc in the office have been very professional and responsive. We had tenants in the flat within just over 2 weeks. We would highly recommend Northwood to anyone who’s looking for a letting agent.
Landlord
27th May 2021 (3 years ago)
J Coyle
I recently rented my flat in Edinburgh using Northwood as my agent and couldn’t be happier. I first met Lewis who was very friendly and informative. He had the flat online the following week and I had tenants within 5 days. I couldn’t have asked for a better service. Everyone in the office has been great (Clare, Luisa) and the whole team. I would highly recommend them as a letting agent.
Landlord
26th May 2021 (3 years ago)
P Preedy
Stuart and Lewis at the Edinburgh branch have been first class in finding a suitable tenant for us; they were always professional and the communication has been first class. Would thoroughly recommend.
Landlord
19th May 2021 (3 years ago)
M Low
Stuart and the team were hugely helpful in managing and replacing a difficult tenant and now in routine management of the flat. Will move other flats under their management.
Landlord
19th May 2021 (3 years ago)
L Merrell
Eden and the team have been so helpful with the move into our rented property. Always a phone call away ready to answer any questions, and are very responsive to emails. Best letting agency I’ve ever experienced in Edinburgh.
Tenant
11th May 2021 (4 years ago)
S Johnson
Very pleased with the efficient and friendly service. Very good advice and support throughout our renting and selling experience
4th May 2021 (4 years ago)
G WE
I have been a client with Northwood for many years. The team are professional, extremely approachable, and very quick to respond to all matters regarding my property. They provide a real personal service, which you don't often see these days.
Landlord
21st Apr 2021 (4 years ago)
M V
I would definitely recommend Northwood. Lewis was very knowledgeable, helpful and answered all my questions promptly. He certainly gave me good advice to get into the letting property market. Claire & the team were all very professional and helpful too. Thank you!
Landlord
14th Apr 2021 (4 years ago)
M Paterson
We moved our flat letting to Northwood in late 2020 having just fully renovated it. We had become tired of impersonal service and a lack of response from our previous agent. From the start the Northwood team have been very attentive to our needs despite the whole Covid 19 lockdown situation.
Prior to letting we had very helpful discussions with Northwood including regarding the rent. Subsequently, following their advice when there seemed to be little acceptable interest in the property, we set a lower rent we were happy with that recognised the difficult state of the market in the Covid 19 climate. Within a few days we had an application, our tenant had moved in and rent in the bank.
The office staff are extremely helpful and quick to respond to emails and requests. For example: we needed to provide a new vacuum cleaner for the flat and the office were happy to receive an Amazon order we placed and put it in the flat. When the new tenant moved in and asked for it to be removed as they had their own, Northwood collected it, labelled it and dropped it off to be returned to Amazon. That's a responsive and confidence building service!
It is early days yet as we have only been with Northwood since mid-December and the first tenant has only been in place for under 2 months but we are very happy with the service and convinced that we made the right move to switch our letting agent and join Northwood.
Landlord
10th Mar 2021 (4 years ago)
R Brown
I used Northwood as Letting Managers and then to sell my flat, and found them to be clear communicators willing to make things simple. I asked for help with a number of things and help was provided. Letting was a stress free experience. I would recommend the company above many estate agents I have dealt with over the years as very Professional.
Seller
10th Mar 2021 (4 years ago)
Haymaker
From my first call with Lewis through to everyone in the team that I worked with the service was first rate. A professional, efficient, proactive and genuinely helpful team. Great value too. I will definitely be using Northwood again.
4th Mar 2021 (4 years ago)
R Santos
I would highly recommend Northwood Edinburgh if you are looking to rent your property, they were very professional and friendly - Especially Lewis and Maria.
Keep up the good work guys ????
Landlord
4th Mar 2021 (4 years ago)
D Grinkevi?i?t?
I am currently renting a flat with Northwood. They have been great since the beginning. The process of applying for the property was smooth and Fiona was very helpful throughout the process as well as after I have moved in to the flat. If any repairs are needed Northwood team are very quick to arrange it and are always very helpful with any queries I have.
So far my experience as a tenant has been great and I would really recommend Northwood if you are looking to rent a flat.
Tenant
16th Feb 2021 (4 years ago)
L Miller
I have used Northwood twice to sell houses. On each occasion the team kept me up to date with progress and quickly sourced buyers.
I found the team to be very responsive and and professional.
We sold both very quickly.
Seller
9th Feb 2021 (4 years ago)
S Manson
I am glad I chose this company, very approachable all things
considered. Quick responses to queries and paperwork kept to a
minimum.
9th Feb 2021 (4 years ago)
D Doudesis
I am a new tenant with Northwood as I just rented a new flat. I have to say that after I saw the flat, I checked the reviews for this agency and some of them made me sceptical if I should proceed to rent with them. However, the professionalism of Lewis, who showed me the flat and really helped me to get it quickly, made me think that I should give a chance (the flat was amazing too), as mistakes maybe were made in the past, but the company is trying its best to get better. If anything changes, I will update this review as I believe reviews are very important for everyone.
As someone which also just ended a tenancy and started a new one, always but always take photos and videos of the property and communicate via emails with everyone to have proofs.
Tenant
21st Jan 2021 (4 years ago)
A Carpenter
Northwood have been brilliant in getting my property to market. They always respond to queries quickly and provide a very personable service. I look forward to our ongoing relationship.
Landlord
20th Jan 2021 (4 years ago)
G Gaunker
By now I have spoken with almost the whole team at Northwood Edinburgh. I have nothing but only gratitude towards them for guiding me with my move to a new rental. This was done just in 4 working days and that wasn't rushed, all the procedures were followed from the online viewing, reserve the place, arrange in person viewing, getting the references checked, contract signed and finally a well cleaned place to enter with the problems noticed at the property being rectified.
Normally we have to collect the key from the office locker or at the property, and due to certain personal circumstances I had to cancel my key collection. Luisa Petretti, property manager, kindly delivered it right away to my house, while Hugh Logan really supported this right away.
I'm very thankful to the team and highly recommend Northwood if anyone is looking to find a good letting agency.
Tenant
7th Jan 2021 (4 years ago)
leithboy1
I have been a Northwood tenant for the last 8 years and I have found them to be consistently excellent. They are friendly, helpful and always attentive. They are also very knowledgeable and always find excellent tradespeople when the need arises. Nothing is ever a drama with Northwood. Thank you guys - you're the best!
Tenant
10th Nov 2020 (4 years ago)
M Pszczolka
The process of application went really smooth and without any problems. Loving the flat. Also throughout entire tenancy period, everyone at Northwood was really helpful and kind. Would be happy to rent out a flat from them next time again! Totally recommend to everyone
Tenant
6th Nov 2020 (4 years ago)
L rintoul
We have rented with Northwood for 9 years in the same property. We moved from Brighton before seeing the property and everything was handled professionally . Anytime we needed something which was only a couple of times in the time we were there it was no hassle and dealt with promptly . Cannot fault Northwood at all , all staff to name a few Stuart, Claire , Laura were fantastic . Highly recommend.
Tenant
12th Oct 2020 (4 years ago)
M M
In a city somewhat infamous for horrible letting agencies, people were always surprised when we said that we never had anything but positive experiences in our two years with Northwood. They were always responsive, personable, and treated us with respect as tenants. I would absolutely recommend them to anyone looking to rent in Edinburgh.
Tenant
22nd Sep 2020 (4 years ago)
A Alonzi
First time entrusting my flat to a property management company and Northwood were my first choice. Couldn’t have asked for a more efficient service. The flat was leased within a week of going live and every assessment and energy certificate taken care of. Highly recommendable, especially if you want the peace of mind.
Landlord
19th Sep 2020 (4 years ago)
Lily
Maria’s been very helpful with our move in process - we had our contract signed and the keys a week after viewing the property and we’ve been able to easily make edits to our moving in inventory. Responses to emails are always quick as well. All in all great experience.
Tenant
16th Sep 2020 (4 years ago)
D Turnbull
Very efficient service, Maria has been very helpful. We enquired about the property on a Monday, and had the keys on Friday the same week
Tenant
8th Sep 2020 (4 years ago)
H Brandao
I have had the good fortune of being under their care for the past 3 years. Could never have asked for a better agency, in every way. Highly recomend, they have never let me down and always sorted every little thing with the utmost care, speed and eficiency.
4th Sep 2020 (4 years ago)
H Zbili
Dealt with Claire Bunce who has been professional, responsive and accommodating. Would highly recommend.
18th Aug 2020 (4 years ago)
A Dasi
Terrible experience as the other tenants rating 1 star.
Here're some anecdotes we had with them:
- Prior to us leaving the flat, they suggested a cleaning company that was meant to be the same that cleaned our flat before our tenancy. Turned out the lady has never been in our flat before, so we asked again for the real one. Turned out the second was ~£150 cheaper.
- Dump issues all over the flat (floors, skirting, walls) were referred to lack of ventilation from our side, until they finally decided to fix it.
- Dump contractors shared keys with the painting contractor accessing our flat without notice. Thought we we're being robbed!
- Boiler was not working properly since day 1, but all our requests for fixing it were denied until it exploded. Installation date: 1997.
....
Our tenancy lasted exactly 2 years, and we still rage when remembering one year after.
A general arrogant attitude and despise for the tenant is all you'll get from them. AVOID at all cost.
Alex
Tenant
30th Apr 2020 (5 years ago)
F Walker
I have rented a number of properties in and around Edinburgh and as a tenant, I can honestly say that Northwood have been my preferred letting agent.
All the staff I have dealt with at Northwood have been very friendly and their level of service is excellent. Eden (my letting agent) has been suburb. She's been extremely approachable and responded quickly to any queries I had.
Northwood were never intrusive while I was renting from them, they let you know weeks in advance if there are any scheduled inspections and were incredibly helpful if any maintenance work needed completing in the property.
If you're looking for a friendly, reliable and trustworthy company to rent from... I recommend you choose Northwood Edinburgh!
Tenant
20th Mar 2020 (5 years ago)
M Pérez
I can't believe how little this agency cares about clients. Last November we were interested in a flat to rent and we stayed to see it and nobody showed up, we wasted our time and they didn't even pick up the phone afterwards. A few days ago they called me to see an apartment today and they told me that the same morning they would call me to ask if I would come to the appointment. No one has called me so I decided to send an email myself. I asked if the appointment was still standing, to which I was answered that the property was no longer available. I don't have to be behind an agency, I don't have to waste my time when it's its job. At the time the property was no longer available they should have contacted me to cancel the visit. I am not interested in any other property of this agency and more reading the opinions of other users managing problems in the apartments.
19th Mar 2020 (5 years ago)
C Weir
Well organised, very proactive company who look after my father's property very well.
Landlord
29th Feb 2020 (5 years ago)
S Innes
As a landlord, I have used Northwood for several years now.
I have always found them to be helpful and efficient. They engage with tenants and conduct property inspections regularly where any faults are identified.
They also engage with the tenants for the annual gas safety inspection and arrange access.
Landlord
15th Feb 2020 (5 years ago)
B Donaldson
Efficient and reliable service, very approachable and friendly. They have managed our properties for many years and we have always been happy with them. A pleasure to deal with.
Landlord
13th Feb 2020 (5 years ago)
S Bobrowska
I cannot recommend Northwood highly enough. I have used them to manage my properties for many years and they have constantly gone above and beyond. They are the most professional company I have ever dealt with and their attitude and expertise takes the stress out of renting. I also used them as an estate agency to sell and again they excelled in every way. Hugely grateful to Stuart and the team.
Seller
12th Feb 2020 (5 years ago)
L Rattray
Absolutely disgraceful company. I've rented for the past 8 years and in all my experience of reasonable and difficult letting agents, Northwood UK is by far the worst.
Where to start?
-As not all the tenants are UK Citizens, we were charged double the standard deposit.
-A handyman was given the keys and entered the property without notification from Northwood UK. So my partner came home alone to find things moved and thought the place had been robbed.
-We were charged 50 pounds because the outside of the windows had not been cleaned. This is absurd given the state of the flat when we rented it, but as we didn't have photographs to prove otherwise, we has this deducted from our deposit. When I asked for the third time for the receipt, Claire simply re-sent another image of the 'dirty' windows, without any accompanying text. I expect this sort of petty behaviour from a teenager, not someone who is supposedly a 'professional'.
-After our lease ended on the agreed date, Northwood attempted to charge us 78 pounds because the flat was not filled for three days after our lease ended. They had 7 weeks notice to fill the flat, and were attempting to charge us for their own inability to find a suitable tenant!
-We were told we HAD TO take out insurance for the furnished property (with the expectation that we would use the company they supplied the details of). Surely the landlord is required to insure their own belongings? It certainly sounds like Northwood will be making money from unsuspecting tenants through referral money for a service that is not compulsory.
My tips for dealing with Northwood Edinburgh if you are already unlucky enough to hold a lease with them and have any problems with return of your deposit:
-Clean outside of windows and take photos after you've cleaned them.
-Check the tenancy agreement for details stating they can claim (whatever price they want) to have things such as the above addressed.
-Take them to the Property Ombudsman.
-Take your grievances to their Director.
-Leave reviews here and on alltenants.
My tips if you're looking at renting from Northwood UK.
-Don't.
##Update. By contrast we have just finished a tenancy of 18 months with DJ Alexander. They have been nothing but helpful through the entire process and I have zero complaints about them. Find a house with them if you can! Brilliant for tenants and landlords alike!
Tenant
27th Jan 2020 (5 years ago)
D Cooper
Great experience from start to finish.
23rd Jan 2020 (5 years ago)
T Thomas
Northwood have been managing our flat for a number of years now. The Edinburgh team are spot on, friendly, professional, we always get our rent on time, inspection reports done regularly. They sold a flat for us last year which took all the stress out of selling for us.
We’ve been with a few agents over the last 20 years, none have met Northwoods standards!
Great job Hugh and Stuart and all the team.
Tricia and Gilbert
Seller
23rd Jan 2020 (5 years ago)
H Lewis
I am extremely happy with the way Northwood manage my property. They take away all the hassle, and are very friendly people to deal with. They always consult with regards to any spending, and provide their own contractors unless you want to use your own (I've always used their people, as I know they do a good job). I receive regular reports on the status of the property, which is great. On occasions when I have decided to upgrade the property (e.g. installing double glazing), they make all the arrangements for that, too. Fantastic! I love the service they provide.
Landlord
22nd Jan 2020 (5 years ago)
S mcnicol
Amazing service, amazing staff, fast and easy process with all the help given to me that I required!
21st Jan 2020 (5 years ago)
B Bruce
No problems and excellent service and response to any issues
22nd Dec 2019 (5 years ago)
M Lynch
i have found Stuart & the whole Northwoods Edinburgh team to be absolutely brilliant. From managing, letting, & renovating they are on the ball & nothing is too big or small for them to do.
Landlord
18th Dec 2019 (5 years ago)
A Kearney
No hassles, no issues with Northwood and everything was dealt with quickly and professionally when moving
18th Dec 2019 (5 years ago)
S Pati
Northwood have been thorough professionals and responsive. It’s always a give and take in tenancy contracts. You gotto keep the property clean and let the agency know of any issues. Rest all takes care of itself. Fantastic experience...Surely recommended!????????
Tenant
7th Dec 2019 (5 years ago)
M Menarce
Very poor experience
29th Nov 2019 (5 years ago)
M Parrilla
If you have the bad luck to meet these guys, be aware: first they will request you to pay the deposit and one month of the rent in advance and after they will do a "check" of your personal details; if there is anything wrong, you will be not refunded and you will stay without tenancy contract.
If you pass their check, note that they will increase the rent price as soon they can (property owners are not even awarded of it).
A very rude woman will visit your accommodation every 2-3 months and take pictures in every room. Even if this inspection is not mentioned in your contract, they will do it and ignore if you complain.
Also, they will give you problems to do any reparations or solving any issue in the property.
Be aware that they do not pay landlord license. Please check the property is on the landlord registration website or ask in Citizens Advise.
When you finally end the tenancy, even doing a deep cleaning, the will charge you £80 (+ £20 of administration) for cleaning any signs of dust, searching in the most hidden objects.
I would not recommend this agency to my worst enemy, stay away if you are still at time.
Tenant
4th Nov 2019 (5 years ago)
J Preston
Excellent service and friendly staff.
15th Oct 2019 (5 years ago)
M Perritt
DO NOT USE THIS AGENCY. I have now been a tenant of this company for 2 years and throughout my tenancy Northwood have proved themselves to be completely incompetent landlords at every opportunity. Within months of our move-in our property manager turned up at our door with the landlord with no prior warning that they were coming. When this happened I was concerned but understood that accidents happen and merely requested that in future my mobile was the best form of contact when accessing the property. I have never been contact on my mobile since, not only this Northwood don't ask for permission to enter the property - they e-mail you telling you they are coming and pitch up even if unconfirmed by tenants. Following this, the only toilet in our 2 bedroom flat broke and it took Northwood over a month to repair, leaving us with essentially an inhabitable flat for an entire month. Further to this when I reported an issue with the internal mechanism of our UPVC window Northwood just send us a large bill for braking the window (before a professional arrived and advised me that this was 100% a wear and tear issue). Northwood have also sneaked an illegal notice period of 3 month/60 days on a new PRT lease and only provide 24 hours notice before viewings - both of which are against the letting agents code of practice. This agency is full of cowboys who will attempt to wing every situation and overcharge for shoddy work wherever they can get away with it.
Tenant
13th Jun 2019 (5 years ago)
M “Supernana76”
It is very kind and serious agency,I highly recommend them. I never had any problem with them.
10th Jun 2019 (5 years ago)
wjcchk
Me and my wife have been with Northwood for over 6 years and overall we are happy with them. Communication was good, issues were sorted, and we've received our deposit back.
Tenant
20th Dec 2018 (6 years ago)
S sangeetha
Thanks for the great service provided by Northwood team. we have received an hassle free stay with your support right from beginning of document signing from abroad till the end with tenant friendly team.
Definitely we will get in touch in future stay and refer Northwood for our colleagues as well.
Thanks for your support which was very timely during our initial Stay with family.
There were no problems anytime during our occupancy.
Tenant
25th Sep 2018 (6 years ago)
S Brooks
Northwood have always been highly professional in providing an excellent service. Hugh and Stuart always kept us in the picture regarding our rental property and informed us about any change in legislation, market conditions and were always available for guidance.
We have worked with Northwood since 2012 and with living overseas took out the premier service which gave us peace of mind that our investment was being well looked after and maintained, something that we could not do from a distance. I would highly recommend this service to those who cannot or choose not to be hands on.
Northwood seemed very circumspect in their choice of tenant and judging from the condition of the flat seemed to have made good choices. We were notified without delay of any problems that occurred and where necessary profession, vetted trades people were utilised to solve those issues.
We would not hesitate to recommend Northwood and will definitely use their services in the future.
Landlord
19th Sep 2018 (6 years ago)
V Mishra
I have been renting in the UK for about 12 years now (Thankfully this was the last rented place) and while none of the agencies I have dealt with are great as most of them like charging exorbitant amounts of fees, Northwood are the only ones I am leaving a negative review for a multitude of reasons. When we moved into the property 9 months ago the kitchen and bathroom were really really dirty (horrible deposits in the toilet which we cleaned and really really greasy hob and oven). None of the extractor fans in kitchen worked(One of them was fixed by Northwood after 6 months of continued chasing). Agency fees are illegal in Scotland but Northwood make sure they get money from you somehow and I will list the ways they do it. To start with the first month's rent was 150 extra. When I asked why they had no response to it other than that's the way they do it. Also, they have a fixed term contract which they force you to renew and never convert to rolling as the contract says it would turn into if you don't renew it. That means if you try to move away at any point other than at contract end irrespective of the notice period, you will be forced to pay the exorbitant 330 pound advertising fees. Their suggested cleaner charges super high fees too compared to other cleaners you can hire yourself and refuse to give an estimate and say they will charge between a range on the day of cleaning depending on how it goes. They even sent the wrong meter reading and date to my electric/gas company which now I have to get a proof to if I want to fix it which I cant be bothered with. There were several other problems with them and this is just the top things I could think of. We were in a hurry to get a place as we were moving cities but if you have a choice then avoid them.
Tenant
31st Aug 2018 (6 years ago)
M B
Absolutely ABYSMAL service, maintenance issues need reported several times before anything is done and staff are utterly rude and instead of offering any kind of sincere apology they shirk away and deny all responsibility shifting it to the tenant, avoid them at all costs
Tenant
24th Jul 2018 (6 years ago)
S Clair
Very poor service. Could not recommend Northwood as letting agents to deal with as tenants. Be sure to scrutinise any proposed charges/deductions very closely. We challenged the basis for a cleaning invoice to receive a job specification which was dated after the date of the cleaning invoice. Quite remarkable.
Tenant
6th Jul 2018 (6 years ago)
H McGregor
We have rented out our home through Northwood for the last 5 years and the service we have received has been exceptional. We are overseas and rely on them completely to keep the property safe and I have never had to worry. Their communication is prompt and always polite, nothing is too much trouble and they have a "can-do" attitude which is vanishingly rare. The 4 sets of tenants we have had have all been well chosen and the property has been looked after well.
I feel fortunate that we made the decision to rent through Northwood, I trust the team there, and find them to be a class act in every respect.
Landlord
13th Jun 2018 (6 years ago)
M Martín
Most unprofessional letting agency I've ever contacted. Do not bother with them as they will never get back to you on your application, even if it is a simple no. Very rude.
1st May 2018 (7 years ago)
K 330070
I would highly recommend using Northwood. I have rented property through them for almost 12 years now and have just moved into my 4th property with them.
The staff have always been lovely any time I have needed to get in touch. They are friendly, always helpful and have sorted out any issues as quickly as was possible. Once when my heating broke down in winter and there was a slight delay with the contractor/repair company, Northwood offered to buy me some heaters and drop them off personally, until the issue could be fully resolved.
I have never had any problem with them as a company and my experience has always been positive.
Tenant and owner are protected from potential deposit/refund issues as Northwood take photographs of any wear and tear over the years and I have always had any deposits returned in full. I would say that if you are a decent tenant, you look after the property well and communicate with them when you need to, then you can expect a great service in return.
I would recommend them to anyone.
Tenant
28th Apr 2018 (7 years ago)
B Reid
Owners and renters beware
My partner and I rented with Northwood for 8 months and they were simply terrible. We were able to get out of what should have been a 12 month lease as Northwood broke the terms of the lease by allowing people to come into the flat without our authorisation (terrifying and violating to come home and find your things moved). After speaking to Citizens Advice, we found out that in addition to the unauthorised entry, they had also illegally charged us a double bond and illegally forced us to get renters insurance. On moving out they charged us £50 for a window clean (despite the windows not being clean when we moved in) but struggled to provide a receipt for the clean when asked. They finally did provide a receipt however it seems unlikely that it was genuine. They also attempted to charge us for additional days rent and it was only after
a number of emails and calls they withdrew the incorrect charge. Advice for renters: check and challenge everything they charge you. Advice for owners: high turnover of tenants due to poor estate management ultimately costs you rental income.
Tenant
25th Apr 2018 (7 years ago)
L Clarke
Northwood have been helpful, polite and promptly professional resolving a surprising number of issues when I moved into rental. Highly commended!
Tenant
25th Apr 2018 (7 years ago)
A Stefan
I really don't like to complain, and I don't want to rate just one star or 2 because I am at the end so happy I have got this flat!! The good thing was I've never had any issues with the flat so I didn't have to much to ask from the agency so I cannot say they are good or bad at customer service as I didn't have too much to communicate with them. Those I spoke to were nice and polite. Fiona in particular was really nice, she was the one who showed me the flat and processed my application. A lovely person. Stuart was also nice and released my deposit very quickly. But I feel I also have to say the negatives:
1. When I moved into the flat the intercom was not working and I was told it would be fixed. 1 year and a half after and the intercom was not fixed.
2. I have had several times when I was sleeping and I woke up with someone in the house. Apparently there were gas engineers and someone to change the smoking alarm who were given a master key to enter the property but who didn't bother to knock the door. I am a light sleeper and always hear when somebody knocks the door so it wasn't that I was sleeping like a log and I couldn't hear them knocking. I heard when they turned the key to open the door and when they came inside and I was in my pyjamas, imagine how awkward. One time a lady from the agency phoned me after the gas engineer came into the house like that and she apologised that they had forgotten to mention that the gas engineer would come and do the routine inspection to the boiler. Not very nice to be invaded like that. Has never happened before with private landlords.
3. Apart from sending us notification letters with them undertaking routine inspections every 3 months, I have had almost no communication with them for 1 year and a half. Initially we have signed a contract with them for 1 year. 2 months before the end of the lease they phoned asking if I wished to extend the lease for another 6 months which I was more than happy to do because I really liked the flat and I didn't want to move out. HOWEVER they have never ever mentioned the owner WAS SELLING THE FLAT!!! No mention of that. Well after that no communication at all with Northwood. After a few months they emailed me telling me the owners would come and measure up the windows. Nothing more. Well the owners came and asked us where we would go next, what our plans were. We were kind of astonished..looking at the owners not knowing what they were talking about... .Eventually they told us: "Well we are selling the flat, did the agency not tell you that?" Well...no, they didn't. That was the most awkward moment. The owners were lovely people, I liked the flat so much that I decided to buy it. Towards the end of completion of purchase I have found out that Northwood actually wished to CHARGE THE SELLER a percentage from the selling price because "THEY INTRODUCED THE OWNER TO ME". What a joke. So they have HIDDEN from me the fact that the owners wanted to sell the flat (they were aware of that when they asked me to extend the lease for another 6 months), made me just extend the lease (it would have probably been more difficult to find a tenant for just 6 months) and gave me and my boyfriend I was sharing the flat with a notice to REMOVE ourselves FROM THE PROPERTY one week before Christmas...that's when the letter of "REMOVAL" came. Our lease would have ended on the 4th of February and they sent us that letter before Xmas. Again without mentioning anything about owners selling the flat. I was already in process of purchasing it but imagine if the owners had never come to measure windows. We would have found out one week before Xmas that we had to evacuate the flat at the beginning of February. I would have never had the chance to buy the flat if I hadn't met the owners. It was just my luck I met them. And they want PERCENTAGE from the selling price. Fair enough if they had told us about owners selling the flat, they would have deserved the money but they haven't so beware what you sign as they will not help you sell but only charge you.
Tenant
27th Feb 2018 (7 years ago)
C Magill
Great experience. Had one issue with a washing machine which was dealt with professionally and promptly. Would use this agency again without doubt.
14th Jan 2018 (7 years ago)
K Larysz
We been renting a houses from Nortwood for the last 9 years we never had any problems always trying to help as fast as they can friendly staff would recommend to anyone !!!
Tenant
6th Jan 2018 (7 years ago)
M F
Never had such a horrible experience renting.
Had 2 properties with Northwood. Nothing but issues. In the first property for 6-8 months before they moved us out due to owner wanting to sell. Not their fault, but we were faced with more hassle than it was worth thereafter.
The property was not clean when we moved in. Cleaners equipment still in the hall. When I mentioned this to Northwood, they simply offered to send cleaners back to finish the job, while we were living there. The oven had dirty trays covered with tin foil , the oven door did not have a seal on it and we couldn't use it for 2 weeks until they sent an engineer out. Not a great experience for people moving in to a new home.
When it came to moving out, things only got worse. In both properties they found things to pick out that were not checked on move in to charge for. Like dust on top of the skirting boards behind the couch. When we moved in, there were no pictures taken behind the couch. When we moved out, they did things like pulling the couch back and noting the dust on the skirting behind it.
They were looking to charge us for a burn in the carpet that was hidden under the bed when we moved in, claiming that it was our fault. When I asked them for proof in pictures of before and after, they sent me pictures of 2 different spots on the floor. When I questioned this, they then changed the tune and started talking about us not amending the inventory for the burn when we moved in. The burn was hidden. That is why.
Terrible experience overall and there isn't enough time to go through everything but it's all documented in pictures and emails. I'd be interested to hear their public response to this.
Tenant
25th Oct 2017 (7 years ago)
L Gold
I have been renting all my life and this is the worst agency I have ever dealt with. I had some issues with them for entering the property without notice? Can you imagine you're sitting in the living room with your little ones and someone suddenly shows up and say 'hi'!? She even did not bother nock on the door or using the bell. When my husband called to tell them that they can't enter the property like that without prior notice as in the contract, the manager shouted at him over the phone. Again, unbelievable!!!
After moving out, an employee from the agency sent an email that the property needs more cleaning according to their standards. When I asked to clarify what areas exactly need further cleaning (as her email was unprofessional and lacked details), she replied few hours later with some photos, with one giving us her middle finger!!! In addition, asked to replace freezer drawers and carpets. Why this was not mentioned in first email? Don't we have rights as tenants, or humans, to ask for clarification? Oh, she is punishing, basically scamming, us by asking to replace some stuff, amazing!!!! Luckily, the last inspection report which was done 3 weeks before we moved out didn't have any of that. When I sent an email to the manager after that, he agnored it.
Don't know if they do this to all tenants who are foreigners!!! All the people with negative feedback here didn't mention clearly where they come from, but me and my husband decided to stand against their malpractices, and will take this issue seriously further.
Tenant
6th Sep 2017 (7 years ago)
S Moir
Absolutely appalling service. We have been in our property for over a month and despite being broken when we moved in, the oven has still not been fixed despite numerous e-mails. The bath was also broken (the seal on the drain needed to be re-sealed) and only after numerous e-mails and they only fixed it after I mentioned that they were legally required to fix it due to my partner's disability.
When we moved in the flat was extremely dirty despite being "cleaned" and there was even a blood stain on the bedding provided! I had to wash all the utensils provided as things such as cups were visibly filthy and there were urine stains on the toilet seat.
The furniture provided is not in good condition, the inventory they gave us was for the previous tenant and had not been updated and despite being on the ground floor they have still not replaced the too-small and filthy curtains provided. We also just discovered that the property is also infested with mice (and this was clearly an issue before we moved in as we found mouse traps)
If this is the experience we have after just one month, I dread to see what the rest of the tenancy is going to be like.
Attached are some of the images taken when we moved in showing the range of issues.
Tenant
7th Aug 2017 (7 years ago)
T Ranpara
I've been tenant with Northwood Edinburgh for past several years and I have had fantastic experience with Northwood letting agency.
The staff members have through knowledge on letting business and they are always helpful to the tenants as well as landlords. All of their staff members are friendly and supportive and I am enjoying being a tenant of Northwood for quite long time and would like to keep continue the relationship further more in future :)
I would definitely recommend any tenants to go through Northwood letting agency in Edinburgh for taking property on lease, you will be at right stop for property management solutions :)
Cheers
Tejas
Tenant
3rd Jul 2017 (7 years ago)
C Cooper
I have used Northwood for a number of years to rent out my property and have always been highly satisfied with the service they have provided me with, from working with the tenants to ensure repairs are done to keep my property in top condition and also working with other tenants to ensure common repairs are done they have taken these burdens from me and I would highly recommend them to offering recommendations when new legislations introduced for landlords. The staff are always pleasant and respond quickly when I have had queries and to ensure I have full paperwork for my tax returns. Will certainly be staying with them for my duration as a landlord.
Landlord
13th Jun 2017 (7 years ago)
R LC
Very helpful and efficient staff. I have been a client for a number of years and Northwood Edinburgh have been extremely professional from the outset. Highly recommended
4th Jun 2017 (7 years ago)
A Leitch
Overall Northwood was easy to deal with. They were professional at the initial viewing and conducted individual viewings rather than group ones which shows they actually care about the tenants they choose. The agency was generally quick to respond to emails and phone calls, but there was no particular person assigned to my property so I never knew who to call. Also, when there was a maintenance issue with the boiler, I was required to call the insurance company, which I would have thought was the landlord's responsibility. My main issue was that an initial 150 pounds was added to my first month's rent to cover the landlord's "expenses" without any warning. Northwood framed it as the landlord's decision; however, as a letting agency I don't think they should allow their clients to be taken advantage of in that way. Other than that, however, there were no unexpected charges.
Tenant
22nd May 2017 (7 years ago)
A Ahmad
Well organize, very friendly, customer service is great, had an issue with boiler in last December they sent the contractor within two hours.
4th May 2017 (8 years ago)
L Martini
Poor communication, not recommended.
17th Mar 2017 (8 years ago)
S asf
When money is involved they'll be straight on it but when you need a repair, don't hold your breath.
As my tenancy period was due to expire in 2 months time, they would constantly contact me asking if I wanted an extra period. After the non-stop calls I confirmed I would. Fair enough I should have notified but I was hoping to move out, but couldn't find alternative accommodation.
However, in the last month or two, I've had two problems with my flat. Water pipe burst and broken fridge.
All they did with water pipe burst was take a few photos and broken fridge still has yet to be fixed after 6 days.
Very poor service, unless your money is involved.
Very dissatisfied given every rent payment has always been on time.
Tenant
6th Mar 2017 (8 years ago)
H Staniszewska
Brilliant letting agency, I'm happy to rent another flat with them. Fiona (our agent) is incredibly nice and quickly handles all of the problems (like electricity shortage). When there were issues with the flat they have quickly arranged for people to fix stuff like oven, shower etc. And now she found us a really perfect flat - I couldn't have been more happy!
Tenant
6th Feb 2017 (8 years ago)
G Davidson
I have been using Northwood for over 5 years they been excellent would recommend them to anyone
Landlord
5th Oct 2016 (8 years ago)
M Jesionowski
The best agency in Edinburgh. Very helpful and friendly people are working there.
1st Mar 2016 (9 years ago)
D nardone
One of the worst experience since I'm living here in uk has been dealing with this agency, we have been living with mice droppings and loads of problems in our flat asking them to fix them, they always really kindly replied "we will do that".. obviously most of these problem have never been sorted out. we ended up having to escape due to a leak in the ceiling which developed in to something really worst and a lot of water was falling into the kitchen, this water was coming from the roof cause we were top floor. and so full of birds droppings. we had not choice but to leave, the agency didnt care at all of this situation and so they ended up keeping our deposit because we broke up the contract which was going to end in two months anyway.. again the worst people i never been dealing with, I really reccomend NOT to use this agency and their services.
Tenant
3rd Feb 2016 (9 years ago)
M Gray
Worst service from a letting agent I've ever experienced. Lethargic attitude to fixing issues and when they do finally get around to fixing them, it's a half-assed job. Damp problem when we moved in us now blamed on us, despite our expense regards buying a dehumidifier. Contractors that they use are useless and unprofessional. Do not agree a lease with Northwood.
Tenant
6th Jan 2016 (9 years ago)
M Miler
Unauthorised and forced entry into the property, threats.. over 4 months to get the deposit back.
Reported problems were not fixed and then Tried to charge me for fixing them at the end of the contract. Avoid.
Tenant
4th Sep 2015 (9 years ago)
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