I have been a tenant with Northwood for over 20 years,and I cannot thank them enough,anytime I had a problem or repair it was always dealt with quickly and efficiently,they have always been at the other end of the phone if needed,if anyone out there is looking for a flat ,I would guarantee no where better than Northwood Glasgow,many many thanks Isabelle,Keith,Pam,Craig,Kyle,Thomas and all the rest of the staff,thanks again Craig for helping Mark this morning????????????
Liz xx... Read more
Tenant
23rd Dec 2024 (21 days ago)
A C
I’ve been with Northwood for a year and a half now and i’ve had numerous issues with pipes / leaks in my flat. They always get back to me on the same day, usually within the hour and have a contractor out usually within 2. They’ve even been able to get people out to us for emergencies on weekends.
Best letting agents i’ve been with in glasgow, absolutely 10/10... Read more
Tenant
12th Feb 2022 (2 years ago)
Z Chachopoulou
We have been tenants with Northwood for more than 6 months now and we cannot recommend them more. We haven’t experienced any of the nightmare stories that people told us about letting agencies and landlords. Everyone we had been in contact with has been extremely nice and helpful. We had to have a few repairs in the last month and the agency has been amazing at fixing things quickly and efficiently. The amount of communication and consideration to our needs has been incredible.
I would especially like to thank our real-estate angels Aimee and Rosalind for all the help and kindness they have given us!... Read more
Tenant
11th Feb 2022 (2 years ago)
P Kelly
Avoid Northwood letting company. They charged me £240 for a deep clean even though I had clearly done it myself (see photos) When we moved into the flat they had left soiled bedsheets on the beds and various disgusting stains all over the flat walls. Avoid these cowboys!... Read more
Tenant
22nd Dec 2021 (3 years ago)
S K
Spoke to many letting agents over past few weeks. Unfortunately Northwood are not the best. They are a nightmare to get hold off, worse at phoning you back and wasted my afternoon dealing with these amateurs. If you have a property to let I'd strong advise going somewhere more reputable. My partner and I found these guys embarrassing to deal with.... Read more
Landlord
29th Nov 2021 (3 years ago)
S K
Spoke to many letting agents over past few weeks. Unfortunately Northwood are not the best. They are a nightmare to get hold off, worse at phoning you back and wasted my afternoon dealing with these amateurs. If you have a property to let I'd strong advise going somewhere more reputable. My partner and I found these guys embarrassing to deal with.... Read more
Landlord
29th Nov 2021 (3 years ago)
N Iqbal
I want to say my sincere gratitude to Northwood for the pleasant stay I've had in the flat I rented from them. All the staff at Northwood have been amazing and very helpful. They always made sure to respond promptly to problems at the property and provided the best services for sorting out any issues. We were very comfortable, and we do appreciate all their response and support.... Read more
Tenant
3rd Nov 2021 (3 years ago)
N Iqbal
I want to say my sincere gratitude to Northwood for the pleasant stay I've had in the flat I rented from them. All the staff at Northwood have been amazing and very helpful. They always made sure to respond promptly to problems at the property and provided the best services for sorting out any issues. We were very comfortable, and we do appreciate all their response and support.... Read more
Tenant
3rd Nov 2021 (3 years ago)
N Porteous
Always fair, and if you have an issue it's never been a problem to get it sorted.... Read more
14th Sep 2021 (3 years ago)
N Porteous
Always fair, and if you have an issue it's never been a problem to get it sorted.... Read more
14th Sep 2021 (3 years ago)
N Giannoulas
We've been with Northwood for 2,5 years as private tenants and the experience couldn't be better. Very easy to reach when we had any issues, very helpful both during the tenancy and after it ended, they made the whole check out and deposit reclaim process stress free for us. Many thanks to the team and especially Rosalind and Aimee who where the first point of contact for us.... Read more
Tenant
20th Jul 2021 (3 years ago)
N Giannoulas
We've been with Northwood for 2,5 years as private tenants and the experience couldn't be better. Very easy to reach when we had any issues, very helpful both during the tenancy and after it ended, they made the whole check out and deposit reclaim process stress free for us. Many thanks to the team and especially Rosalind and Aimee who where the first point of contact for us.... Read more
Tenant
20th Jul 2021 (3 years ago)
E Crawford
Northwood Glasgow branch have supported us with renting our property over 8 years .We received a first class service from all staff at all times . We have just sold this property and again Northwood staff were most professional in this process . We highly recommend Northwood as both a rental company and estate agent . We have no reservation in using their services again .... Read more
Landlord
28th May 2021 (3 years ago)
E Crawford
Northwood Glasgow branch have supported us with renting our property over 8 years .We received a first class service from all staff at all times . We have just sold this property and again Northwood staff were most professional in this process . We highly recommend Northwood as both a rental company and estate agent . We have no reservation in using their services again .... Read more
Seller
28th May 2021 (3 years ago)
A Dust
Renting a property in Glasgow through Northwood was a great experience. They are very professional and I found them really helpful with any queries I had throughout the tenancy time. Rosalind, who I was mostly in contact with, is an absolute gem. Everything was communicated in a very clear way from the very beginning. Trustworthy and reliable. Thank you!... Read more
Tenant
16th May 2021 (3 years ago)
A Dust
Renting a property in Glasgow through Northwood was a great experience. They are very professional and I found them really helpful with any queries I had throughout the tenancy time. Rosalind, who I was mostly in contact with, is an absolute gem. Everything was communicated in a very clear way from the very beginning. Trustworthy and reliable. Thank you!... Read more
Tenant
16th May 2021 (3 years ago)
C Hammond
I have had nothing but good experiences with Northwood. Staff are very communicative, friendly and professional. All my emails are replied to promptly and no question or request is too small or stupid. They are very understanding and I feel like they want the best for both the tenant and landlord.... Read more
28th Apr 2021 (3 years ago)
C Hammond
I have had nothing but good experiences with Northwood. Staff are very communicative, friendly and professional. All my emails are replied to promptly and no question or request is too small or stupid. They are very understanding and I feel like they want the best for both the tenant and landlord.... Read more
28th Apr 2021 (3 years ago)
H Benza
I had a really positive experience with Northwood. The staff were always friendly and quick to respond to issues and at times went above and beyond in terms of customer service. I had an issue with my cleaning company when I moved out and Aimee was so understanding and even went to check the flat on the weekend so that she made sure I got my deposit back. Fully recommend this agency as a tenant and the fact that the place I was living in was rented out in less than a week when I handed in my notice probably means they're pretty good if you're a landlord too :-)... Read more
Tenant
7th Apr 2021 (3 years ago)
H Benza
I had a really positive experience with Northwood. The staff were always friendly and quick to respond to issues and at times went above and beyond in terms of customer service. I had an issue with my cleaning company when I moved out and Aimee was so understanding and even went to check the flat on the weekend so that she made sure I got my deposit back. Fully recommend this agency as a tenant and the fact that the place I was living in was rented out in less than a week when I handed in my notice probably means they're pretty good if you're a landlord too :-)... Read more
Tenant
7th Apr 2021 (3 years ago)
D Ferrand
As a tenant, I have dealt with lots of letting agencies over the years but none has been as caring as Northwood. These guys have always been there for us everytime we had an issue and they always delivered.... Read more
Tenant
27th Mar 2021 (3 years ago)
Mihai
There were some issues when we moved in due to work on the flat above and Northwood were extremely helpful throughout the process despite it being a weekend. Very happy so far... Read more
Tenant
22nd Mar 2021 (3 years ago)
Mihai
There were some issues when we moved in due to work on the flat above and Northwood were extremely helpful throughout the process despite it being a weekend. Very happy so far... Read more
Tenant
22nd Mar 2021 (3 years ago)
K Robin
I used Northwood for many, many years, first as my letting agent and secondly when I needed an estate agent to sell my apartment. They were always friendly, always professional and very accommodating or the circumstances of my renting and sale due to me not living locally to my apartment or their office. I would recommend Northwood to anyone looking for a partner in renting a property or selling.... Read more
Seller
11th Mar 2021 (3 years ago)
K Robin
I used Northwood for many, many years, first as my letting agent and secondly when I needed an estate agent to sell my apartment. They were always friendly, always professional and very accommodating or the circumstances of my renting and sale due to me not living locally to my apartment or their office. I would recommend Northwood to anyone looking for a partner in renting a property or selling.... Read more
Seller
11th Mar 2021 (3 years ago)
C Sylvester
I had a solid experience with Northwood. Emails and phone calls were responded to quickly and efficiently. Repairs were completed as quickly as was reasonably possible. The property was clean and in good condition. Based on my experience I would recommend working with Northwood.... Read more
8th Mar 2021 (3 years ago)
C Sylvester
I had a solid experience with Northwood. Emails and phone calls were responded to quickly and efficiently. Repairs were completed as quickly as was reasonably possible. The property was clean and in good condition. Based on my experience I would recommend working with Northwood.... Read more
Tenant
8th Mar 2021 (3 years ago)
J Brown
Had a really good experience Northwood. Great communication and the staff where really helpful and understanding.... Read more
19th Feb 2021 (3 years ago)
J Brown
Had a really good experience Northwood. Great communication and the staff where really helpful and understanding.... Read more
19th Feb 2021 (3 years ago)
G Bell
After 8 years as a landlord with Northwood, I believe their service is deteriorating quickly. Very slow to respond to emails and no-one available to talk on the phone.... Read more
Landlord
16th Feb 2021 (3 years ago)
M Harling
They let me a property that was currently in the process of being repossessed because the landlord was not paying her mortgage and then try to get me to stay while they battle it in the courts. They will give the key to your property to a contractor without telling you, who will then enter your property while you are asleep instead of arriving at the agreed time because he, and I quote “Thought I’d chance it”. But Northwood said he was a friend so it’s okay right? Avoid this letting agency like covid 19.... Read more
Tenant
2nd Feb 2021 (3 years ago)
M Harling
They let me a property that was currently in the process of being repossessed because the landlord was not paying her mortgage and then try to get me to stay while they battle it in the courts. They will give the key to your property to a contractor without telling you, who will then enter your property while you are asleep instead of arriving at the agreed time because he, and I quote “Thought I’d chance it”. But Northwood said he was a friend so it’s okay right? Avoid this letting agency like covid 19.... Read more
Tenant
2nd Feb 2021 (3 years ago)
S Prakasam
Very Friendly advisors...... Read more
21st Aug 2020 (4 years ago)
T Taylor
Always dealt with repairs and issues really quick and the staff are really nice to deal with... Read more
11th Aug 2020 (4 years ago)
T Taylor
Always dealt with repairs and issues really quick and the staff are really nice to deal with... Read more
11th Aug 2020 (4 years ago)
C rankin
They seemed majorly fine with communicating until you question why they want certain data, then they go silent. Eg in renting, they wanted guarantor's NI number, work payroll numbers and bank details which all seem unnecessary (and not needed by the company they use for credit checks, HomeLet), so it's all a bit weird and they wouldn't answer why it was needed after 3 attempts at asking. Just something to be wary of, as it certainly made us uneasy, with the information also not being on their website's privacy notice. Plus even though we didn't add the supplementary information, they still passed the forms on to a landlord in the week we were waiting for a response from them, without them having updated us without our prompting. Not a fun experience when you're searching for a property in a pandemic.... Read more
Tenant
3rd Jul 2020 (4 years ago)
C rankin
They seemed majorly fine with communicating until you question why they want certain data, then they go silent. Eg in renting, they wanted guarantor's NI number, work payroll numbers and bank details which all seem unnecessary (and not needed by the company they use for credit checks, HomeLet), so it's all a bit weird and they wouldn't answer why it was needed after 3 attempts at asking. Just something to be wary of, as it certainly made us uneasy, with the information also not being on their website's privacy notice. Plus even though we didn't add the supplementary information, they still passed the forms on to a landlord in the week we were waiting for a response from them, without them having updated us without our prompting. Not a fun experience when you're searching for a property in a pandemic.... Read more
Tenant
3rd Jul 2020 (4 years ago)
Selina
Great experience with Northwood. Rosalind has been excellent in helping us to let out our property. She organised furniture at a very reasonable cost, and found a great tenant very quickly. As a landlord I could not ask for more.... Read more
Landlord
3rd Apr 2020 (4 years ago)
S Choo
Great experience with Northwood. Rosalind has been excellent in helping us to let out our property. She organised furniture at a very reasonable cost, and found a great tenant very quickly. As a landlord I could not ask for more.... Read more
Landlord
3rd Apr 2020 (4 years ago)
A Glasgow
Experience with Northwood Glasgow has been extremely nice. Staff is very helpful and client-oriented. Everyone at Northwood's Glasgow office has been very enterprising and friendly. Especially Craig Burns, he is very competent, kind and hard working individual. Very nice person. Pamela, Patricia and Isabelle are always available and ready to actively respond and address to any concerns/issues that a client brings to their notice. Isabelle responds to cirtical and urgent matters even during out of office hours at times. Based on my excellent experience, especially with Craig and Northwood Glasgow, I would undoubtedly contact them without any hesitation if I had any property related needs in Glasgow city. Excellent and friendly people, always there when you need them. I wish them all the best!... Read more
15th Mar 2020 (4 years ago)
A Glasgow
Experience with Northwood Glasgow has been extremely nice. Staff is very helpful and client-oriented. Everyone at Northwood's Glasgow office has been very enterprising and friendly. Especially Craig Burns, he is very competent, kind and hard working individual. Very nice person. Pamela, Patricia and Isabelle are always available and ready to actively respond and address to any concerns/issues that a client brings to their notice. Isabelle responds to cirtical and urgent matters even during out of office hours at times. Based on my excellent experience, especially with Craig and Northwood Glasgow, I would undoubtedly contact them without any hesitation if I had any property related needs in Glasgow city. Excellent and friendly people, always there when you need them. I wish them all the best!... Read more
15th Mar 2020 (4 years ago)
Oliver
Renting through Northwood atm and am very happy. Communication is solid and issues are dealt with promptly and professionally! I look forward to renting with them for the foreseeable future :)... Read more
Tenant
6th Feb 2020 (4 years ago)
Oliver
Renting through Northwood atm and am very happy. Communication is solid and issues are dealt with promptly and professionally! I look forward to renting with them for the foreseeable future :)... Read more
Tenant
6th Feb 2020 (4 years ago)
H C
Terrible letting agent. They Will try anything to avoid paying what is owed. Awful communication and completely unprofessional.... Read more
Landlord
29th Oct 2019 (5 years ago)
S C
Terrible letting agent. They Will try anything to avoid paying what is owed. Awful communication and completely unprofessional.... Read more
Landlord
29th Oct 2019 (5 years ago)
F McArthur
I have rented out my property through Northwood for over 10 years and recently used them to sell my property. I don't live in Glasgow anymore and Thomas and the rest of the team have been amazing at managing my property. They have been great at keeping me updated with tenants and issues at the property & any tradesmen they used were quick to solve issues and very reasonably priced. When selling my property Thomas coordinated the clearance of the flat, tradesmen to fix issues, painters, carpet fitters and then the surveyor and all viewings. It made my property sale very easy from a distance and I can't recommend this team highly enough. Very professional and very easy to deal with. Thanks for everything!... Read more
Seller
28th Oct 2019 (5 years ago)
F McArthur
I have rented out my property through Northwood for over 10 years and recently used them to sell my property. I don't live in Glasgow anymore and Thomas and the rest of the team have been amazing at managing my property. They have been great at keeping me updated with tenants and issues at the property & any tradesmen they used were quick to solve issues and very reasonably priced. When selling my property Thomas coordinated the clearance of the flat, tradesmen to fix issues, painters, carpet fitters and then the surveyor and all viewings. It made my property sale very easy from a distance and I can't recommend this team highly enough. Very professional and very easy to deal with. Thanks for everything!... Read more
Seller
28th Oct 2019 (5 years ago)
N K
I got the rented flat from Northwood year ago and found the very helpful staff & quick services. Thanks for thier help and support.... Read more
Tenant
16th Oct 2019 (5 years ago)
N K
I got the rented flat from Northwood year ago and found the very helpful staff & quick services. Thanks for thier help and support.... Read more
Tenant
16th Oct 2019 (5 years ago)
P Dempsey
Excellent both as a letting agent and an estate agent. Northwood managed the full sale of my property in a friendly and professional manner, and even co-ordinated repairs & my insurance company when works were required during the sale process. Special mention to Thomas, who kept me updated regularly as all progressed.
Would have no hesitation in using their services again. Thank you.... Read more
Seller
6th Aug 2019 (5 years ago)
P Dempsey
Excellent both as a letting agent and an estate agent. Northwood managed the full sale of my property in a friendly and professional manner, and even co-ordinated repairs & my insurance company when works were required during the sale process. Special mention to Thomas, who kept me updated regularly as all progressed.
Would have no hesitation in using their services again. Thank you.... Read more
Seller
6th Aug 2019 (5 years ago)
Craig
Avoid, they will try and charge illegal non-refundable holding deposit and possibly other fees which are not lawful in Scotland. When challenged on the phone they promptly hung up... Read more
Tenant
13th Jul 2019 (5 years ago)
Craig
Avoid, they will try and charge illegal non-refundable holding deposit and possibly other fees which are not lawful in Scotland. When challenged on the phone they promptly hung up... Read more
Tenant
13th Jul 2019 (5 years ago)
Jack
After booking a train through to Glasgow for a viewing, upon calling the letting agent whilst on my journey through, I am advised the property is no longer available and they'll no longer be able to do the viewing... It would have nice to be informed about this before I'd wasted my time and money.... Read more
10th Jun 2019 (5 years ago)
J Sharples
After booking a train through to Glasgow for a viewing, upon calling the letting agent whilst on my journey through, I am advised the property is no longer available and they'll no longer be able to do the viewing... It would have nice to be informed about this before I'd wasted my time and money.... Read more
10th Jun 2019 (5 years ago)
M Singer
Horrifying service. Do not rent from these people. Do not know how they sleep at night.... Read more
Tenant
10th May 2019 (5 years ago)
M Singer
Horrifying service. Do not rent from these people. Do not know how they sleep at night.... Read more
Tenant
10th May 2019 (5 years ago)
K Taylor
Northwood have rented our flat out for the past 10 years and have now sold our flat for us. I cannot recommend them enough, excellent service, brilliant communication throughout and sold our flat within 1 week. They have been outstanding the entire time.... Read more
Seller
1st May 2019 (5 years ago)
C MacVoy
Highly recommend Northwood, fantastic support, great advice and a quick, smooth sale with a great result. Use them!!!!!... Read more
Seller
23rd Feb 2019 (5 years ago)
C MacVoy
Highly recommend Northwood, fantastic support, great advice and a quick, smooth sale with a great result. Use them!!!!!... Read more
Seller
23rd Feb 2019 (5 years ago)
M Salih
Racist people , they made up policies to deliver their discrimination behavior ,they said sorry after filling bunch amount of forms and agreement when I came to the office for payment they mentioned something don't exist in their website , so the only explanation is racism because that apology wasn't reasonable at all ,
I'm not going to let it go , I promise to deliver this behavior to the cabinet secretary in Scot Gov,
Horrible with unqualified staff , this is the 1st disappointment I've ever seen since I moved to Glasgow,... Read more
13th Dec 2018 (6 years ago)
M Salih
Racist people , they made up policies to deliver their discrimination behavior ,they said sorry after filling bunch amount of forms and agreement when I came to the office for payment they mentioned something don't exist in their website , so the only explanation is racism because that apology wasn't reasonable at all ,
I'm not going to let it go , I promise to deliver this behavior to the cabinet secretary in Scot Gov,
Horrible with unqualified staff , this is the 1st disappointment I've ever seen since I moved to Glasgow,... Read more
13th Dec 2018 (6 years ago)
L Jacob
Great agency with professional staff. I rented through Northwood for a year and they were friendly and fair throughout the entire process. When I had to extend the lease halfway through I had a mixup my end (thought I'd be moving then had to stay) which was no problem for the staff. The final survey was fair and transparent so there was no nasty surprise with the deposit, which was processed in less than 2 weeks. If I was to rent again this would be the first place I'd look.... Read more
Tenant
30th Jan 2018 (6 years ago)
L Jacob
Great agency with professional staff. I rented through Northwood for a year and they were friendly and fair throughout the entire process. When I had to extend the lease halfway through I had a mixup my end (thought I'd be moving then had to stay) which was no problem for the staff. The final survey was fair and transparent so there was no nasty surprise with the deposit, which was processed in less than 2 weeks. If I was to rent again this would be the first place I'd look.... Read more
Tenant
30th Jan 2018 (6 years ago)
A Oneill
No call back, get you to the viewing then they hit you with all sorts of charges rather than just tell you when your in the office. Certainly wouldn't recommend.... Read more
8th Sep 2017 (7 years ago)
G 1872
No call back, get you to the viewing then they hit you with all sorts of charges rather than just tell you when your in the office. Certainly wouldn't recommend.... Read more
8th Sep 2017 (7 years ago)
J Duffy
I rented from northwood for 7 years brilliant to deal with was sorry to leave them as it was excellent service I still keep in touch very friendly service I would recommend to all a big thank you to isabelle Keith Craig Pamela Patricia and Thomas from Jacqueline paterson xx... Read more
Tenant
20th Apr 2017 (7 years ago)
J Duffy
I rented from northwood for 7 years brilliant to deal with was sorry to leave them as it was excellent service I still keep in touch very friendly service I would recommend to all a big thank you to isabelle Keith Craig Pamela Patricia and Thomas from Jacqueline paterson xx... Read more
20th Apr 2017 (7 years ago)
N Hughes-Lartey
Flat was returned in a better state than recieved, charged large cleaning fee even though landlord wanted to redecorate and sell property. Really they just wanted a cut of our deposit.... Read more
9th Nov 2016 (8 years ago)
N Hughes-Lartey
Flat was returned in a better state than recieved, charged large cleaning fee even though landlord wanted to redecorate and sell property. Really they just wanted a cut of our deposit.... Read more
Tenant
9th Nov 2016 (8 years ago)