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  1. Home
  2. Peter Alan - Canton
Peter Alan - Canton Logo

Peter Alan - Canton

Opens tomorrow at 9:00am
170 Cowbridge Road East,Cardiff, CF11 9NE
Peter Alan Canton are an estate agent in Cardiff. They mainly list properties in CF11, CF10 and CF5. Over the last 6 months, they've listed 65 properties, with 28 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla and Rightmove.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday Closed
View all details

Peter Alan - Canton Reviews (145)

Have you used this agent?
  1. 79% 5/5 Stars
    79%
  2. 3% 4/5 Stars
    3%
  3. 1% 3/5 Stars
    1%
  4. 2% 2/5 Stars
    2%
  5. 16% 1/5 Stars
    16%
All (145)
Seller (10)
Buyer (17)
Landlord (14)
Tenant (39)
General (65)

P Williams

5/5 Stars
Recently had a great experience with Peter Alan. Had a few phone calls with Dylan who invited us in for a chat. He cleared up any questions we had as well as showing us some options for what we were looking for. The whole team were super helpful with our property search.... Read more
31st Oct 2024 (15 weeks ago)

J Lewis

5/5 Stars
Aneurin and the lettings team have been great! Couldnt recommend their services enough renting our home to wonderful tenants!... Read more
Landlord
31st Oct 2024 (15 weeks ago)

E Cook

5/5 Stars
I can’t recommend Sofie and her team at PA Canton enough. Helped me find my first property with ease. Sofie couldn’t have done more. Highly recommend.... Read more
Buyer
25th Oct 2024 (16 weeks ago)

S Evans

5/5 Stars
Lewys has been great in getting everything set up for us with our tenancy on our move to Cardiff, he was proactive and supportive throughout the process!... Read more
Tenant
24th Oct 2024 (16 weeks ago)

M Yamin

1/5 Stars
I had the displeasure of dealing with a Peter Alan in Canton as a landlord last year when I trusted them to let out my property. The amount of lies they told both me and the tenants was ridiculous. I told Peter Alan I wanted a family to move in and they reassured me this was the case. When it came to moving in, I saw 5 men moving their furniture inside my property, and when asked, they said Peter Alan were aware about this and confirmed to them that apparently I said I was okay with 5 single men moving in! To top things off, this was also the time two of their agents that I was dealing with to rent out my property suddenly quit, leaving me hanging, without any communication. I was scrambling trying to figure out what to do. This is the point their regional manager got involved and once told about all the lies of Peter Alan, tried to blame it on the tenants! What he didn’t know, however, was that I had spoken to the tenants as we had a mutual friend who confirmed that Peter Alan had blamed things going wrong on me, the landlord! Eventually, I dissolved the contract and went to Taylor’s estate agents. Absolutely do not let out your property through Peter Alan if you are a landlord. They are dishonest.... Read more
Landlord
14th Sep 2024 (22 weeks ago)

N Evans

1/5 Stars
Have contacted Peter Alan Canton via phone, email and in person about being removed from their mailing list, but am still 6 months later being sent emails and texts every few weeks about properties on the market when I have no interest.... Read more
9th Sep 2024 (22 weeks ago)

T Griffiths

2/5 Stars
Good agency team, progression team is OK. Would be 4 stars but not even an email to say "thank you for your instruction" after paying £3,500 for their agency services.... Read more
16th Mar 2024 (10 mo. ago)

E Patterson

3/5 Stars
Really good in person service, man couldn’t help enough. Only thing is, I’ve rang in over 20 times this week to get information on a house I put an application in for, not once did they answer, or reply to any of my emails, which is annoying because the move in date is the end of February :(... Read more
Tenant
15th Jan 2024 (1 year ago)

Matt

1/5 Stars
Terrible communication, tried to contact them for the past 10 days and no one ever answered the phone.... Read more
9th Jan 2024 (1 year ago)

S Hasan

5/5 Stars
It was awesome experience!!! Special thanks to Jordan Edwards, the way he supported deserves to be praised more. His efforts worth appreciation.Thanks to the Manager Aneurin Lewis for his support. They set the standard how this service should be. Highly recommended!... Read more
4th Dec 2023 (1 year ago)

M Salehin

5/5 Stars
This agency is very nice and their employee always try to help you if you find a nice house go there and tell them your requirements and if I mention any name of the employee the best guy is JORDAN. He is very nice and polite and he will take care of you what you want.... Read more
12th Nov 2023 (1 year ago)

O Mohammed

5/5 Stars
It really nice to work with Peter Alan Thanks for all you help and assistance Finally got my house... Read more
Buyer
17th Oct 2023 (1 year ago)

F trina

5/5 Stars
Jordan is a fantastic guy and I appreciate the way he serve us.... Read more
4th Oct 2023 (1 year ago)

O sanni

5/5 Stars
Jordan was very helpful in securing my apartment. His professional attitude towards his work is very commendable and this has a positive reflection on Peter Alan. Thank you once again... Read more
Tenant
29th Aug 2023 (1 year ago)

J james

5/5 Stars
Great Staff , quick response and updates from the team... Read more
1st Aug 2023 (1 year ago)

J ash

5/5 Stars
Jordan was very helpful and managed to make our move as smooth as possible.... Read more
28th Jul 2023 (1 year ago)

K Barritt

5/5 Stars
Smooth easy transition into a new property. No stress and a great team vibe. Thanks Jordan for sorting everything so quick!... Read more
28th Jul 2023 (1 year ago)

A willis

5/5 Stars
Excellent guys in the office! Every appointment kept, super understanding and they’ve been able to fix any minor issues that have popped up. Big thanks to Jordan and Co. For all their efforts!... Read more
24th Jul 2023 (1 year ago)

P badavat

5/5 Stars
Jordan is very patient and cooperative... Read more
11th Jul 2023 (1 year ago)

Kirstie

5/5 Stars
Jordan made everything so much easier. He's a fantastic and hard-working guy. Thank you so much for everything and for being a top dude! P.s. He's also a great photographer and took fab pics of the property =]... Read more
11th Jul 2023 (1 year ago)

E Walker

5/5 Stars
Can't recommend Jordan and Hannah enough. They helped us find a fantastic 2-bed to rent that met all of our requirements and was really reasonably priced. They kept in constant communication and were available for any questions we had - really went above and beyond. It was so lovely dealing with these two after having such a poor experience with other Cardiff letting agents. Thanks so much!... Read more
Tenant
3rd Jul 2023 (1 year ago)

S Arend

5/5 Stars
Hannah and Jordan helped amazingly with sorting out a new place to stay in a short space of time, 10/10 across the board.... Read more
29th Jun 2023 (1 year ago)

P Barber

5/5 Stars
Jordan and Hannah have been brilliant at providing an efficient and seamless service for me as I was tasked with finding a friend somewhere to rent at very short notice. Any questions were answered in a clear manner that made the process extremely easy for both my friend and myself. They have stayed in constant communication throughout and Jordan shared his help and knowledge when Hannah was out of office. Nothing has been too much trouble for them and it's greatly appreciated.... Read more
29th Jun 2023 (1 year ago)

J Latimer

4/5 Stars
Hannah arranged our letting for us - she has been really helpful, kind, efficient and conscientious. ??... Read more
Landlord
1st Jun 2023 (1 year ago)

C Granados

5/5 Stars
Jordan edwards absolute star... Read more
15th May 2023 (1 year ago)

I Nwankwo

5/5 Stars
Jordan gave me an amazing service. He followed through and made sure I had the best experience. I recommend him to anyone who wish to do business with Peter Alan. The maintaince team, Britney and Kath are also very good with prompt and efficient communication.... Read more
6th Apr 2023 (1 year ago)

P Okpanachi

5/5 Stars
Awesome! Jordan and Hannah are really amazing people...I love Peter Alan...... Read more
31st Mar 2023 (1 year ago)

C Lazarou

5/5 Stars
This was the first time I had Peter Alan finding me a tenant. The team were extremely helpful and rented the property very quickly. I will definitely be contacting them again.... Read more
Landlord
31st Mar 2023 (1 year ago)

T santos

5/5 Stars
Thank you so much to Jordan amazing job he done. Very friendly, helpfully. Thank you so much for your service.... Read more
30th Mar 2023 (1 year ago)

L Hore

5/5 Stars
Jordan has helped me throughout my stay at the property that I rented from Peter Alan, great customer service and all in all amazing guy to have in every company! ????... Read more
Tenant
27th Mar 2023 (1 year ago)

C CATHERINE

5/5 Stars
Peter Alans services has been so wonderful, especially a member of the staff Edward Jordan he has been so supportive and nice through out my rental hunting.i have been so disappointed with some agent but when I met peter Alan everything changed. You can't think of agent without thinking of Peter Alan, From now on I recommend them to anybody looking for a house.... Read more
24th Mar 2023 (1 year ago)

A Victor

5/5 Stars
Am so impressed by Peter Alan service, especially a member of staff JORDAN EDWARDS, he has been so supportive and nice through out my renting journey.... Read more
Tenant
24th Mar 2023 (1 year ago)

E Hutchinson

5/5 Stars
I highly recommend Peter Alan for anyone looking to rent in the Cardiff area. Jordan in particular was fantastic and helped me secure a property and get the keys within a week of the viewing! He was really responsive to all my queries and was very accommodating. A highly professional team all around.... Read more
Tenant
10th Mar 2023 (1 year ago)

C Lyons

5/5 Stars
Jordan and Theo have been awesome with helping us find an apartment, me and my partner are first time renters. Jordan has gone over and beyond to help us settle in and has made sure that we are well equipped. Any enquiries we have had has been dealt with swiftly and smoothly. Would recommend this peter allan branch to friends and colleagues in need of housing.... Read more
Tenant
10th Mar 2023 (1 year ago)

S Rees

5/5 Stars
It’s been a hectic week moving in but I would just like to say professional and easy to deal with the staff from Peter Alan canton branch are. Jordan was amazing, he showed us around the property and made us feel welcome. They were always at the other side of the phone if needed and made the process extremely easy. Thank you so so much for everything.... Read more
Tenant
4th Mar 2023 (1 year ago)

T Frollocks

5/5 Stars
Made a phone call on a property in canton was really guick and a fast process.jordan and theo was very good great customer service skills and very outgoing... Read more
1st Mar 2023 (1 year ago)

A zamorska

5/5 Stars
Jordan and Theo were amazing... Read more
1st Mar 2023 (1 year ago)

O Johnson

5/5 Stars
Jordan is absolutely amazing and handled the whole process with a speed of light.... Read more
28th Feb 2023 (1 year ago)

R Martin

5/5 Stars
Lettings team at Peter Alan Cardiff canton was amazing made everything so smooth. Theo and Jordan was amaze thank you... Read more
Landlord
24th Feb 2023 (1 year ago)

J P

1/5 Stars
So I booked an app to view a property today about 4 days ago. Last night I had a missed call from Peter Alan at 17.42, I tried to call back but no answer. I also checked my answerphone, no message left. So I turned up for the app at 9am and called the canton office and left a voicemail. Still no one arrived at 9.30 so called the office again, this time someone answered and said my app was cancelled as they had enough viewing on the property. I find this really odd as no answerphone message was left and why would you not want the best possible price for the seller. The agent that answered said he did leave a message on my voicemail... NO YOU DID NOT AND I DOUBLE CHECKED. You wasted my time and didn't act in the best interest of the seller so beware if you are selling and if they turn up for app if you are viewing.... Read more
10th Feb 2023 (2 years ago)

D Lowe

5/5 Stars
I'm convinced that Niall Burton is heaven sent! After having listed with a different agency and having no luck we switched to Peter Alan in Canton. As soon as Niall was managing the sale of our property, we instantly felt looked after and were kept abreast of everything that was happening at each stage. Even when there wasn't any updates Niall would call us just to reassure that there was no news and he would keep us up to date. Everything you want from an estate agent, I can't thank Niall enough for all the hard work he put in and we are now finally sold! He is a shining example of fantastic customer service that we just haven't experienced anywhere else.... Read more
Seller
10th Feb 2023 (2 years ago)

R haider

5/5 Stars
Theo and Jordan were very helpful and informative. Great agents... Read more
31st Jan 2023 (2 years ago)

J Halley

5/5 Stars
Jo and her team have been excellent. Renting in Cardiff is a fraught experience at the moment, but Jo and her friendly team were responsive, respectful, and friendly. They carefully listened to my requirements and by luck, had exactly the sort of property I was looking for. On having my offer accepted, we then entered the rabbit hole of British bureaucracy. However, this process was made painless as Peter Alan makes heavy use of technology to move through the renting paperwork, as well all the admin needed to switch over utilities and internet etc. This made the whole process relatively painless. I picked up the keys today and I couldn’t be happier. Whatever you requirements and budgets, you will receive the same level of service. Jo and her team know Cardiff and I can’t recommend them highly enough.... Read more
Tenant
31st Oct 2022 (2 years ago)

P CHINONSO

5/5 Stars
My experience with staff of Peter Alan of Canton office was very warm and friendly. I will like to mention that Stevie went out of her way to help me and my family and for that we are very grateful.... Read more
31st Oct 2022 (2 years ago)

H Nadeem

1/5 Stars
Terrible experience. I was asked by Cleo to produce proof of funds to just book a simple viewing based on an online inquiry I made. Not clear what information I provided in the online inquiry incited this behaviour because later when I called back and Cleo picked up not knowing who had called, I wasn’t asked for proof of funds to book a viewing. Needless to say I wasn’t able to view the property the first time round I visited Cardiff because they are also generally very unorganised. The second time I was visiting Cardiff I called back and asked to be booked in and another agent immediately accommodated my request (without proof of funds - surprise!). They sent a confirmation message of the viewings then and the day before my visit to Cardiff. The morning of my visit (already on my way), they cancelled all three viewings I had in the same building without giving a reason or rescheduling. They still email me time to time trying to push other properties on me that they can’t sell. Zero points for customer service and professionalism. Recommend Alexander May and Allen and Harris for their professionalism.... Read more
18th Oct 2022 (2 years ago)

P Pan

1/5 Stars
This branch is an fine example of rude agents who call just to hang up once they recognise foreign accents. Just to let you know, the referencing process doesn’t entail excluding potential customers based on only their cultural backgrounds, this is called discrimination! This branch is a stellar contrast from the other Peter Alan branches, the HQ should take a closer look at this branch’s employees conduct if they don’t want their good reputation tarnished.... Read more
8th Oct 2022 (2 years ago)

D Carson

5/5 Stars
Good afternoon, I was extremely happy with the way I was treated by stevie from Peter Alan.I will give her kudos, for a job well done. Thank you.... Read more
7th Oct 2022 (2 years ago)

S Clissold

5/5 Stars
We had a great experience from Cleo who managed to get out valuation done in record time ,thank you so much for taking the time to make sure we were happy with the service ????... Read more
24th Sep 2022 (2 years ago)

J H

5/5 Stars
Julian and the team were fantastic. We just sold with Peter Alan. They are honest, efficient, quick and professional. No hard sell and good communication. Thanks Julian!... Read more
Seller
7th Sep 2022 (2 years ago)

A U

5/5 Stars
Cleo is really helpful and friendly, has made viewing properties an informative and stress free experience. Suitable properties that match my search as also suggested to me which helps in such a busy market.... Read more
23rd Aug 2022 (2 years ago)

Z baheri

1/5 Stars
I am a commercial landlord who has instructed them on a block of 8 apartments Not a single payment has been made on time or in an orderly fashion Statements often incorrect Blunt staff answer the phone and say "nothing to do with me it's accounts call them" And heaven first a tenant pays them a rent by error on the 24th of June no attemp to track the correct payee but after two weeks of chasing and 7 days to reply to an email by Joanne Goodwin further 7 days and still nothing 100s of agents landlords do yourselves a favour and don't bother... Read more
Landlord
12th Aug 2022 (2 years ago)

E Expert

1/5 Stars
I ashamed of Peter Alanj; I am a cash buyer and they showed me the worst property ever in Redlaver road, they are not as they say the best agency in South Wales. Please be aware viewing certain properties with certain agents might put you at risk....... Read more
27th Jul 2022 (2 years ago)

C McCartan

5/5 Stars
Having had a previous bad experience with a tenant and not feeling fully supported by our previous agent, we were keen to ensure that we worked with an agent who would consider needs as landlords. I initially spoke to Cameron at Peter Alan lettings and he was a breath of fresh air and positivity, providing great information and carefully taking through our options. We decided to let through Peter Alan and helped by Cameron and Luke, they guided us through the process and we obtained excellent tenants. We are more than happy with the service provided. Communication was excellent and responses by Cameron and Luke always prompt. It was a smooth process and I would highly recommend them as a letting agent. Especially if you are a ‘nervous landlord’.... Read more
6th Jun 2022 (2 years ago)

P James

2/5 Stars
Polite on the phone when enquiring about property to rent but they do not get back to you when they say they will phoned twice still waiting so i don't know if the flat is still available every thing is left up in the air most frustrating.... Read more
2nd Jun 2022 (2 years ago)

L S

5/5 Stars
Thanks so much to Cameron, Luke, and Beth for all of the help moving me into my amazing new property! Best experience with an agency by far.... Read more
5th May 2022 (2 years ago)

C K

1/5 Stars
We had a terrible experience trying to buy a house with Peter Alan. We agreed a price with the vendor only for the agents to go missing for 6 weeks causing the sale to fall through. The office in canton did not respond to calls and emails at all. When we did get in touch they would make promises to call us back and never would. We even considered contacting the vendor directly to let them know how poorly the agent was representing them. It was honestly a terrible experience and everyone we dealt with at the beach was either incompetent or lazy. If you are buying or selling a property in Cardiff I would stay well away from Peter Alan.... Read more
Buyer
8th Mar 2022 (2 years ago)

H Siddiqui

2/5 Stars
I have been in touch with the agency since the date last week when they advertised a property in CF11. However, at first, they did not have the keys to arrange viewing but when they did get them a week later after the advertisement, they informed that due to the number of requests, physical viewings would not be possible and virtual viewing would be sent via WhatsApp. I have called several times since yesterday, since when I was supposed to receive the WhatsApp but I have been just told it will be sent etc etc etc and I'm still waiting for it. Worst experience and height of unprofessionalism from experienced letting agents like Peter Alan.... Read more
17th Feb 2022 (2 years ago)

aaron1138

1/5 Stars
As soon as you have signed any tenancy agreement they will basically disappear and leave you high and dry for weeks at a time regardless of what the reason is for contact.... Read more
Tenant
15th Feb 2022 (2 years ago)

Todd

5/5 Stars
Great experience with Peter Alan, friendly and professional staff. A big thank you to Cameron who orchestrated our move. One small issue, however, is that the phones are very rarely answered. They are very good at calling back a few days later, but its quite frustrating when your phone call is never recieved!... Read more
18th Jan 2022 (3 years ago)

R Paul

5/5 Stars
Had a very good experience with Cameron, helping my partner and I move to a fantastic new house in Pontcanna. Very helpful throughout the process and highly communicative. Very quick to deal with any paperwork issues and upfront with everything. Also really good to get work on house started so we could move in as soon as we wanted. Would recommend... Read more
Tenant
29th Nov 2021 (3 years ago)

R Pratiwi

1/5 Stars
Luke from Peter Alan tried to contact me the other day about a house managed by Peter Alan Canton. In the middle of conversation, phone was disconnected. He didn't even try to call back. So I rang back, and again straight to mailbox. Not even have a chance to arrangement viewing, house has been let agreed. Hopefully someone from Peter Alan can actually help and assist customers inquiries... Read more
28th Nov 2021 (3 years ago)

A Denmark

5/5 Stars
Thanks to Rich, Charlie and Sofie for all the help with both our sale and purchase. Really appreciate everything and enjoying life in the new place.... Read more
Seller
17th Nov 2021 (3 years ago)

G Butt

1/5 Stars
Rented a property with Peter Alan, since before moving in there was a lack of communication, when moved into the property, it was not cleaned at all was very dirty and has the previous owners shoes and even teeth in the bathroom!! Had tried changing rent payment date since before we moved in and still has not been sorted. Found out that they had not payed out landlord for the first three months we were there when we had been paying our rent to them. We needed maintenance assistance and was not granted by landlord as they had not received rent. Would call for things to be sorted out and not hear anything so would call up for an update and not even remember our previous conversation! Would never rent from them again and do not recommend to anyone! Stay clear!!... Read more
Tenant
27th Sep 2021 (3 years ago)

T EBUTA

5/5 Stars
The service provided by Peter Alan Canton was been exceptional and brilliant Peter Alan were thorough, clear and met every expectation I could ask for as a customer, I felt I could trust the team to deliver and ensure that I had what was best for my mortgage, they have delivered with great quality and handled all of the challenges presented. I highly recommend Peter Alan, very professional and comforting, Here's a huge thank you to Rich, Charlie, Sophie and the rest of the team... Read more
17th Jul 2021 (3 years ago)

L Lawrence

5/5 Stars
The canton branch were absolutely fantastic - I wouldn't use any other agent again! Sofie was amazing in helping to find the perfect property. Sofie was 100% invested in matching my specific requirements and was super helpful throughout the sale and even post sale! Kirsten was also very impressive and was able to find a highly credible tenant very fast! Certain stages of the sale were quite difficult but the PA team were there to support and make things right. As a customer you couldn't ask for more. All round 10/10 experience with Peter Alan Canton branch. Would highly recommend! :)... Read more
Seller
9th Jul 2021 (3 years ago)

N Aleksejeva

5/5 Stars
I have to say a big thank you to Mr Luke Mapp. I walked into his office and explained my situation and he was the only agent who wanted to take time to speak and listen, I think other agents not interested due to my nationality. Other agents took my deposit with no refund but Luke helped me move into a flat which I can call home for me and my son to settle. He is the only agent I met who wanted to help. Everything is just perfect, thank you so very much.... Read more
Tenant
30th Jun 2021 (3 years ago)

C Stanley

5/5 Stars
Much better experience than other vendor!... Read more
30th Jun 2021 (3 years ago)

G Gill

5/5 Stars
Peter Alan’s service was amazing; they were punctual, professional and very helpful. In particular Sofie Ekstrom-Gabb was great and quick in responding to all my nagging requests. Will definitely be back to use them again in the near future.... Read more
29th Jun 2021 (3 years ago)

A Cutts

5/5 Stars
Richard Bennett, Charlie and team were a pleasure to deal with. They were set the not-so-easy task of pushing everything through in 5 weeks or so to beat the stamp duty holiday and smashed the deadline out of the water with total professionalism and customer service along the way. They were always only a phone call away and remained attentive and friendly despite being inundated with calls over what would have been an incredibly busy time of the year. Would highly recommend A+++++... Read more
Seller
29th Jun 2021 (3 years ago)

Anonymous Home Buyer

5/5 Stars
I've used Peter Alan for my last 3 rental properties and this experience has been as good as always. Charlie Todd gave a comprehensive tour of the property, knew realistic potential rental values in the area, and called me back with answers to the questions she couldn't answer on the viewing. Charlie also organised the mortgage meeting for me to get the process moving.... Read more
Buyer
28th Jun 2021 (3 years ago)

Y Kassim

5/5 Stars
Kirsten was an absolute pleasure to work with, flexible and very understanding particularly with my busy work schedule. The flat I viewed did not disappoint as she explained prior to viewing. Extremely professional team all round, got back to my queries very quickly and answered all my questions. I must also give credit to Luke, the agent I initially had contact with, he was very pleasant and liaised with the Landlord very quickly. Its a shame they won't be managing the property as they are a wonderful team! :)... Read more
9th Jun 2021 (3 years ago)

R Hogger

5/5 Stars
We had an excellent experience with Peter Alan. Our agent Jack was so helpful in trying to find us a place, and in helping us with our referencing process when we were worried about our income. We have a cat and this was the most accomodating agent/agency we've come across in the Cardiff area. In the end we did end up renting another flat that our friends told us about because it had a garden for our furbaby, but Jack was professional, kind and understanding of our situation - next time we look to rent I will go to Peter Alan first, cannot recommend them enough based on our experience with them ????... Read more
Tenant
19th Apr 2021 (3 years ago)

A Donnelly

5/5 Stars
Had our first viewing as first time buyers yesterday with Charlie Todd and although it wasn’t the property for us I can’t thank her enough for how helpful, friendly and professional she was throughout. Thanks Charlie.... Read more
Buyer
16th Mar 2021 (3 years ago)

K Gray

5/5 Stars
Charlie was informative, professional, passionate and thoroughly interested in what was best for us, not just the seller. We didn’t buy this time but I wish Peter Alan had access to all the new properties on the market in Cardiff as we would love to solely work with them to find our dream home!... Read more
Buyer
1st Mar 2021 (3 years ago)

T homan

5/5 Stars
Excellent service from the letting team in Canton. Fern Mansfield was professional and always replied quickly,she had tenants ready to move into my property in record time..what more can I say. Highly recommend... Read more
Landlord
26th Nov 2020 (4 years ago)

S Ba

5/5 Stars
I viewed a city centre apartment yesterday evening and the agent , Charlie was amazong, she waa so helpful and extremely friendly . I felt that the information that I was given was informative yet very honest . Definitely the friendliest and best estate agent I have ever come across!... Read more
11th Nov 2020 (4 years ago)

H Beacon

5/5 Stars
Charlie Todd! What can I say!! From the first phone call to the last & the multiple emails, you have been fantastic. We are currently looking for a house & I have spoken to so many estate agents, majority have been quite moody and not the best!.. I cant thank you enough so far for the level of service and the way in which you have handled our multiple questions. You have gone above & beyond & I am very grateful. Thank you Charlie, you deserve every bit of recognition.... Read more
9th Nov 2020 (4 years ago)

L Williams

5/5 Stars
Fantastic service! I highly recommend. Richard was with me all the way. Great support ????... Read more
6th Nov 2020 (4 years ago)

A ibrahim

5/5 Stars
Rented a property with Peter Alan - Canton. Jane Emmans assisted in the process in a professional yet warm and friendly manner. Overall, a great experience dealing with the office and wouldn't hesitate to recommend.... Read more
Tenant
5th Nov 2020 (4 years ago)

P Underdown

5/5 Stars
Sofie and the sales team were incredibly helpful when finding my first home. I didn't know anything about buying a house and they made it so simple and easy, would highly recommend them and will definitely use them again :)... Read more
Buyer
31st Oct 2020 (4 years ago)

H Young

5/5 Stars
Fern was very helpful when letting out my property, She went above and beyond to ensure it all ran smoothly.... Read more
Landlord
31st Oct 2020 (4 years ago)

D Prothero

5/5 Stars
Have just completed and exchanged with the wonderful and professional support of Peter Alan Camton Branch. Special thanks to Carys, and especially to Richard Bennett for going above and beyond. Thanks all, would highly recommend you ????... Read more
30th Oct 2020 (4 years ago)

E Llewelyn

1/5 Stars
Terrible. OK until we signed the contract but once signed up it was a catalogue of errors, incurring huge costs, providing quotes for work which we found to be unnecessary and ridiculously overpriced after obtaining our own quotes. They also messed our contractors and tenants around. Will avoid dealing with them at all costs in future.... Read more
Landlord
15th Oct 2020 (4 years ago)

N slater

5/5 Stars
Got in contact with the Letting team, they were extremely helpful, the responses were quick to all of our questions and they had found us a flat and moved us in within 2 weeks. Can't thanks Jane enough for her time in helping us.... Read more
Tenant
28th Sep 2020 (4 years ago)

C Piazzese

1/5 Stars
Definetely awful estate agents. They are brilliant just before signing the tenancy agreement but do absolutely nothing after that. I had to wait three weeks in winter to get the boiler repaired. I called them multiple times to ask them to get in contact with the building manager to have a copy of the key of the bike storage but they did nothing. I called them in May to ask to renew the tenancy and I haven't heard anything. Most of the time they don't answer to the phone or if they answer they will say you "I don't have this information at the moment and I will ring you back once I have it". In mid-June I called them and I asked to have information about the notice the landlord has to give me to end the tenancy. Guess what? They answered "I don't have this information at the moment and I will ring you back once I have it" (shocking! You are a letting agent and you don't know this?"). In any case, I am still waiting for them to call me back. I guess they are still looking for this information. Thanks God there are website that can do the job better than them!... Read more
Tenant
3rd Sep 2020 (4 years ago)

D Bevan

5/5 Stars
I would like to thank fern for all the help and support she gave me from start to finish. I've just moved in to my new property and iam over the moon. Very professional and a high quality customer service thank you Peter Alan canton branch. Dean bevan... Read more
Buyer
18th Aug 2020 (4 years ago)

Matt

5/5 Stars
Richie Bennett Peter Alan Canton We have recently worked with Richard Bennett and he was a consummate professional in all our dealings with him. Myself and Richie hit if off straight away, probably because we worked out we were both Man Utd fans. Joking aside, he was very professional and efficient from the outset. He knew we needed to move quickly so we took some pictures of the house including a video to be added to the brochure. Within a few days he had a number of viewings lined up, but due to Covid were unable to proceed with these as at the time, as viewings were only permitted on empty properties. Amazingly, we received an offer without the buyer physically entering the property. Throughout this time, Richie was in regular communication, even speaking with us on his day off. He even offered to liaise with the new build team where we planned to buy in order to keep them updated with developments. Throughout all of this Richie has been brilliant, calm, reassuring and knew the procedures inside out, despite the added risk of Covid when things were changing weekly. He knew the area well and was always honest and straight down the line with us. Unfortunately, our house purchase fell through the day before exchange due to issues at the buyer’s end. Richie was ready to begin all over again immediately, but we made the decision not to continue and take the house off the market for now. He was empathetic and understanding when we communicated this to him. I feel that Richie and his team at Peter Alan could not have worked any harder for us and provided us with a fantastic service. MT and CR.... Read more
Seller
17th Aug 2020 (4 years ago)

Gareth

5/5 Stars
Richard was incredible during a very stressful time. Always on the other end of the phone and really proactive in finding solutions to any problems. Would highly recommend this team. Diolch yn fawr / Thank you! (Gareth & Eleri)... Read more
30th Jul 2020 (4 years ago)

S Mulchello

5/5 Stars
Although we did not secure a property with Peter Alan purely due to preferring another property, we met Fern in Cardiff bay this week for a viewing. She was the only estate agent wearing a mask that we had viewed with this week (we have viewed with a good few). She wore gloves and offered us hand sanitiser before entering and after leaving the block. She was a very friendly and helpful. A delight to view with and the only agent we felt, dealt with the current climate in the upmost professional and correct manner. Kudos from us.... Read more
11th Jul 2020 (4 years ago)

Y Rathore

1/5 Stars
I had given my Holding Deposit for one of the property but due to some issues with Council tax of the property , I decided to cancel my move in and also informed the Agent who even agreed to my request. I was promised that my Holding Deposit would be refunded in 2-3 weeks but it has been almost 2 months and I have not received my Holding Deposit till date. The agent who accompanied me for the viewing was very humble , down to earth and I really appreciate the way he helped us with the viewing. I can understand it does take time in releasing the Holding Deposit back but I waited for a very long time. Request the Customer service to please address my issue. I have emailed the details to your team. (my email id- rathore.yajuvendra@tcs.com)... Read more
Tenant
9th Apr 2020 (4 years ago)

S anderson

5/5 Stars
Lisa the manager gave me amazing customer service and was so lovely... Read more
2nd Apr 2020 (4 years ago)

J Moussaif

5/5 Stars
Fantastic experience. Joel really pulled out all the stops for us considering the time crunch we were in! Professional but down to earth, couldn't ask for much more during a naturally stressful time.... Read more
28th Mar 2020 (4 years ago)

E Van-de-peer

1/5 Stars
Absolutely awful estate agents - they're brilliant when first arranging the letting but do absolutely nothing after that & will let the landlords get away with murder. We had so many serious repairs that needed to be done everytime we rang to complain that nothing was being done we always got the same answer 'nothing we can do' they can only pass messages and thier job ends there. We have now left the property and they are letting it out again within 2 days of us leaving claiming that it is newly refurbished even though we were there 2 years using the original pictures from before we moved in. None of the repair issues have still been addressed & the garden is completely unsafe. I feel sorry for the next person they fob this place off onto... Read more
Tenant
13th Mar 2020 (4 years ago)

M Varga

5/5 Stars
Peter Alan and especially Joel has been 100% pleasure to deal with. Joel was able to negotiate everything I needed/wanted. His responses were always quick and to the point. Whole tenancy application took about a week and there has been no problems whatsoever. Process was smooth and well documented. I am 100% sure that if I will ever need help in finding place to rent I will prioritise properties managed by Peter Alan and Joel. Having dealt with about 10 agents/agencies i just have to say that Peter Alan is well above everything in Cardiff area.... Read more
Tenant
20th Jan 2020 (5 years ago)

B Rees

5/5 Stars
Ron was a pleasure to work with. He made our first remortgage very easy and always gave us the best advice and information. Thank you Ron!... Read more
28th Nov 2019 (5 years ago)

P Ankers

5/5 Stars
I recently moved back to the UK on the Saturday and was looking for a fully furnished apartment. I saw an apartment I liked on Peter Alan website, I called and asked if I could view the apartment...this was mid- afternoon and Fern from Peter Alan came out virtually straight away. I liked the apartment and said I would take as I needed a place to live as it was already vacant and fully furnished. I would just like to say how stress free it was moving into my apartment. It was all done on line with simple forms to fill in. The staff were so helpful and accommodating throughout Therefore, regarding timescales I viewed the apartment on the Monday evening and was in the next evening... seamless and stress free. If you want great service I recommend contact the team at Peter Alan... Read more
Tenant
14th Nov 2019 (5 years ago)

J Summers

5/5 Stars
Hayley at the canton office showed me around a few houses and she was an absolute star, couldn't do enough for me! She knows exactly what i'm looking for and keeps me up to date with new property's that are coming on the market.... I haven't what im looking for yet but i'm sure Hayley will be the one who finds it for me, Thank you so much for your dedication and time Hayley!... Read more
14th Nov 2019 (5 years ago)

L Komorowska

1/5 Stars
Very bad experience with this estate agency. Have been renting out from them for over 3 years, kept the flat clean and tidy yet they have 'stolen' 70% of my deposit at the end of tenancy. They came up with ridiculous things claiming money for almost everything. Not reccommended at all.... Read more
Tenant
6th Nov 2019 (5 years ago)

D Page

1/5 Stars
Would not trust them. They kept my deposit when there was nothing wrong. The marks and furniture was already there... Read more
6th Nov 2019 (5 years ago)

B Halstead

5/5 Stars
We used Peter Alan on a recent rental in Llandaff and dealt with Fern. She was extremely friendly and helpful throughout the whole process and really put us at ease. Everything went smoothly and we're really happy with everything. Thanks again for all of your help!... Read more
Tenant
3rd Oct 2019 (5 years ago)

H White

5/5 Stars
Great service! Accurate photos and Fern was extremely helpful and made the whole process of renting really easy and stress free! Highly recommend.... Read more
Tenant
5th Aug 2019 (5 years ago)

S singh

5/5 Stars
Can we thank Hayley at Peter Alan in Canton she has been very helpful to all of our family with the looking and purchasing of our new home she has always been at the end of the phone when we have needed her help or guidance with the purchase and progress right up to getting our keys thank you so much Peter Alan highly recommended... Read more
Buyer
22nd Jul 2019 (5 years ago)

H Arnold

5/5 Stars
We recently purchased a property sold by Peter Alans and Hayley was lovely throughout the process, being flexible with viewing times and did a great job at answering any questions we had!... Read more
Buyer
17th Jul 2019 (5 years ago)

A Rodríguez

5/5 Stars
Great customer service, Paige was really helpful. Thank you!... Read more
24th Apr 2019 (5 years ago)

M Melad

5/5 Stars
Thank you Hayley canton Peter Alan could not have done this without your support. Made the whole process of buying and selling my property stress-free. Always available and providing top class service.Amazing !... Read more
Seller
15th Apr 2019 (5 years ago)

C Jayne

5/5 Stars
Hayley has been extremely helpful whilst searching for a property with Peter Alan. The office has been pro-active in helping me find alternative properties alongside the help of mortgage advisor Ron who has given excellent advice on next steps. Would highly recommend.... Read more
1st Apr 2019 (5 years ago)

U Ihtaram

5/5 Stars
Contacted agent via email & phone, super fast response, very friendly and officiant. 'Hayley' found a house for us and I need to mention that we were looking for something not easy to find, she was very helpful from the day of viewing a house. She is very patient with my first timer questions.... Read more
31st Mar 2019 (5 years ago)

R Haberfield

5/5 Stars
Great branch to deal with. I had a viewing with Hayley yesterday who was very friendly, knowledgeable and professional!... Read more
23rd Mar 2019 (5 years ago)

R Harris

5/5 Stars
Firstly, I can confirm that this is an honest and impartial review and should any of those named feel flattered then they needn’t - it is simply the truth. I called Peter Alan on Friday because we really liked the look of a property that happened to have an opening the following day. Liam answered the phone and we hit it off from the start. He took my details to register us and that was that. He asked how long we had been looking, so I gave him an honest answer: “36 hours”. He gave us a slot at 11:15am remarking that we could view the property in private rather than have the awkwardness of having other perspective buyers present - which was very thoughtful of him. I remarked that I didn’t really care, I don’t do awkward having been blessed with little in the way of shame. We arrived at the viewing promptly with none of the usual trepidation that is customary when entering the domain of the ‘salesperson’, having built an immediate rapport with him the day before - we were actually looking forward to meeting with him. We were looking at the house as our next potential move, but being landlords ourselves, we normally meet estate agents with one intention in mind: get in and out, with or without the property but minus a mobile phone contract, a brand new car, a re-mortgage of the family home or the purchase of the salesperson’s deceased grandmother. We were immediately greeted by Liam, a friendly and amiable young man who was just as fabulous as he was on the phone, and who was to be our eye candy for the viewing. Liam, he with a smile that could melt the arctic and hair that even someone from Essex would be in awe of, showed us around and we spoke a little about the house, but he actually wanted to know about us, which was unexpected and put us at ease. All in all, it was a rather entertaining experience and unfortunately the house needed more work than we anticipated. As we were viewing the property, a pair of poindexters came early for their viewing slot, they sort of slumped from room to room muttering like trolls and generally trying to dampen a rather jovial mood. Eye rolls at the ready. Did they succeed...? No they did not. I had a chuckle at their expense but Liam remained professional and un-phased. Then it came down to business. “So, what do you think?” Liam asked. “Well...” I started. “It’s a beautiful house but it’s not for us.” “It’s ok, it’s your first viewing,” he replied. “Liam... it’s not you, it’s me...” for that moment all other beings seemed not to exist in the world and it was just us. It might have even been deemed a very tender moment in some parts of Illinois or Seattle. “It’s okay,” he responded as any gentleman should, but I could see that he was hurt. I offered him the bunch of flowers that the home owner had clearly popped in the vase to ‘brighten the place up’ and that seemed to do the trick. The funny thing is, it actually played out like this. So we had bantz. That afternoon he sent an email saying that he enjoyed meeting with us (and the feeling was more than mutual). I don’t know if he does this with all his perspective clients but it was a nice touch. The truth is we have not viewed another property since and not yet registered with any other agencies... time is limited at the moment and we trust that now Liam has our requirements he will contact us with quality rather than quantity. I am known for not suffering fools gladly and Liam was outstanding. Not really a salesperson at all, just a lovely guy who will simply introduce you to the house of your dreams... and for us this will come in time. And if you don’t find it first off, then he certainly makes the experience enjoyable until then. If you truly want a personable, friendly, no pressure approach then go to Liam. I would definitely recommend him to those who trust my judgement. Now for the small print: time wasters and carpet treaders need not apply. Finance subject to status. Offer ends at the end of the testimonial and T’s and C’s apply.... Read more
Landlord
20th Mar 2019 (5 years ago)

M Szamosi-Nagy

5/5 Stars
Many thanks to Fern for helping us relocating from Oxfordshire to Cardiff! We’ve just moved in and everything was very smooth, she assisted us in everything she could! Would highly recommend Canton branch so far!... Read more
Tenant
14th Mar 2019 (5 years ago)

A Sholem

5/5 Stars
Hayley has dealt with our viewing and subsequent communication and has been excellent. She's friendly and efficient, just what's needed for an important decision such as buying a property. I can highly recommend Peter Alan in Canton based on our experience so far.... Read more
Buyer
13th Mar 2019 (5 years ago)

C Baker

5/5 Stars
Very happy with the service received so far. Being a first time buyer can be a daunting process but Liam and Ron in particular have been excellent in helping to guide me through the process and have always made themselves available for any questions I have (there have been a lot!). I would happily recommend them based on their friendly and professional service.... Read more
Buyer
12th Mar 2019 (5 years ago)

M Leggett

5/5 Stars
I had very good service from Peter Alan, their staff especially Hayley and Liam were very professional and answered any questions I had regarding the property I was buying. Hayley made sure I was well informed and was very courteous and went out of her way to make sure I purchased the property I was interested in, thank you very much .... Read more
Buyer
8th Mar 2019 (5 years ago)

E James

5/5 Stars
Can't thank Hayley Macentee enough so helpfull always happy to help if we had any questions,really friendly,takes pride in her job ,would highly recommend Peter Alan... Read more
12th Feb 2019 (5 years ago)

J murray

5/5 Stars
Thanks to Paige at the canton branch I was able to secure an ideal property with very little hassle. Excellent communication and forwarding of information was a doddle. I was able to make most of the arrangements via email during work breaks and any questions I had were answered to me in a non complicated manner. I would not hesitate to recommend Paige and Peter alan to anybody looking to find their new home. Thanks you so much for reducing the stress of this move.... Read more
Tenant
31st Jan 2019 (6 years ago)

M Price

5/5 Stars
We'd come down from London for a viewing with a different estate agent that unfortunately fell through. We called up Liam at the Canton branch of Peter Alan and he was absolutely superb, managing to get us viewings to four properties that matched our criteria at the last moment. Liam was extremely helpful and we had a fab afternoon! Highly recommend.... Read more
16th Jan 2019 (6 years ago)

R Perkins

5/5 Stars
Lovely staff and very good communication. Highly recommend... Read more
30th Dec 2018 (6 years ago)

F wickham

5/5 Stars
I have had dealings with Peter Alan on the letting side of things and purchasing and I have found them attentive and professional in every aspect.... Read more
23rd Nov 2018 (6 years ago)

M hall

5/5 Stars
Very prompt, helpful, efficient and friendly service, our bacon was saved!... Read more
4th Nov 2018 (6 years ago)

M Beard

5/5 Stars
I found Peter Alan Canton Branch fantastic from start to finish and still ongoing with my rental property. Fern Mansfield has been amazing. Nothing is too much bother. Any queries or questions are dealt with straight away. When viewing the property we weren’t rushed and Fern had all our questions answered promptly. We moved within a week, everything was in place and our move was stress free, Fern kept us up to date constantly. I highly recommend using Peter Alan Canton Branch for a speedy and professional service. Thank you Fern. X... Read more
Tenant
2nd Nov 2018 (6 years ago)

D Maddison

5/5 Stars
Paige did an excellent job with property viewings and was very approachable and helpful. When she was not around, Fern was also very efficient and friendly in communications. Was very impressed Peter Alan, they had me into my property a week after first viewing, which no other agent in the city was able to do. Highly recommended.... Read more
Tenant
1st Nov 2018 (6 years ago)

A T

4/5 Stars
I ow a big thank you to Lisa Atwell for taking good care of me threw all the years I have been with Peter Alan. So "THANK YOU VERY MUCH". The only reason I have given 4 stars is because I didnt choose to leave. I was asked to leave my property that I had lived at for roughly 9 years. The landlord isued us with a section 21 from no fault of my own. I would say it was because he wanted to make more money. But all in all I am in a much better higher quality property now then before & I am really happy I moved. So thank you to all the staff at the Canton branch for all your great service especialy the lovely atractive beatuiful Lisa Atwell???? From Adam .Tuhami... Read more
Tenant
30th Oct 2018 (6 years ago)

L Eves

5/5 Stars
Absolutely amazing agency! So much could have gone wrong with our very short notice to move in but our agent Fern made sure that we were able to move in as quick as possible! She was very quick to reply to all our emails and calls and did her very best to help with every enquiry we had! Could not rate highly enough!... Read more
Tenant
30th Oct 2018 (6 years ago)

R Stokes

5/5 Stars
I've recently moved to a new flat in Cardiff, Paige from Peter Alan managed the process perfectly. I would definitely recommend to others looking within the area. Thank you Paige... Read more
Tenant
30th Oct 2018 (6 years ago)

M Murphy

5/5 Stars
Please pass my thanks to Victoria and Arran in the Canton branch, helped me every step of the way and nothing was ever too much trouble. Completed legal documents with me, Victoria even coming to my house to help me complete all of the documents that were required. Thank you so much for all your hard work. See you all soon. Mike... Read more
27th Oct 2018 (6 years ago)

S David

5/5 Stars
My agent, Paige Wiseman was amazing - everything was so straight forward - she was always helpful and professional, aways at the end of the phone when needed! All the other members of staff were lovely and helpful as well. Even my tenancy pack was thorough and very helpful. They went above and beyond and I would 1000% recommend them!! Thank you!!... Read more
Tenant
24th Oct 2018 (6 years ago)

Catherine

4/5 Stars
I have recently rented my house through Peter Alan and Fern Mansfield has helped me out all along the way. She has been great from showing me around the property to communicating with me. She understood how much I wanted to move and worked with me. She has also been in touch after the move to see how things were going and arranged my contents cover which is a fantastic service I think. Thank you!... Read more
Landlord
18th Oct 2018 (6 years ago)

S Cociu

5/5 Stars
Paige was great pointed out negatives about property to help us get the right home for our needs, then managed to get everything sort for us to pick up keys in less that a week. Fantastic service.... Read more
8th Oct 2018 (6 years ago)

M B

5/5 Stars
The mortgage advisor Jodie, went above and beyond throughout the processs of purchasing our property. As a first time buyer, Jodie simplified and explained every processs. I will be definitely using her service again.... Read more
Buyer
1st Oct 2018 (6 years ago)

DZFenn

5/5 Stars
Financial Adviser Jodie was great in all aspects. Being first time buyers, she took her time to explain everything in detail and was very professional and connected with us on a personal level, which made our experience worry free. Every Peter Alan staff member we dealt with was very helpful, accommodating and professional. Definitely recommend.... Read more
Buyer
26th Sep 2018 (6 years ago)

D Shackleton

5/5 Stars
I have rented a flat in Roath through Peter Alan, and have been very happy with the agency so far. Agency fees for renting aren't cheap, although not worse than some other agents I spoke to. Paige was excellent throughout - she communicated clearly and was friendly and very helpful, helping to organize furniture and fixing a minor maintenance issue on moving in. I'd certainly recommend.... Read more
Tenant
25th Sep 2018 (6 years ago)

L John

5/5 Stars
Fern assisted me during my search for a flat in Pontcanna. The process was easy and communication was consistent throughout. A quick move in was no hassle would recommend this agent to others looking to move within the area.... Read more
Tenant
23rd Sep 2018 (6 years ago)

George

5/5 Stars
Thank page for helping me move in my flat so quick... Read more
Tenant
22nd Sep 2018 (6 years ago)

A Lewis

5/5 Stars
Jodie went above and beyond. With her help we managed to get the first house we looked at a lower price than we thought possible. She also took the time to explain the whole process to two complete first time buyers (and later all over again to my parents) to make sure we understood and had all the right paperwork in order. Within a week we had a house and a mortgage! Thank you so much!... Read more
Buyer
20th Sep 2018 (6 years ago)

A Palamar

5/5 Stars
Happy to be dealing with Peter Alan in Canton, Cardiff. We found a flat with their help quickly and they’ve assisted us at every stage of going through the process of moving in. Highly recommend this agency.... Read more
Tenant
17th Sep 2018 (6 years ago)

S Jane

5/5 Stars
The mortgage advisor Jodie, is amazing and very helpful - I was a first time buyer and she made everything so simple and easy to understand. I would (and I do!) recommend her to anyone buying a property, she is very professional and such a lovely person !... Read more
Buyer
13th Sep 2018 (6 years ago)

S Fletcher

5/5 Stars
I looked at a lot of flats for a few days and dealt with some less than reputable seeming folks showing me thesebox rooms and expecting me to be excited about them. Then I came to view the flat I moved into and was surprised when confronted with a lady called Fern who was more than helpful and very friendly. I was kept in the loop about everything going on and emailed daily until my move in day the pre and post care I received were second to none I would definitely recommend Peter Alan in Canton to others.... Read more
Tenant
13th Sep 2018 (6 years ago)

Dave

5/5 Stars
Used the letting service - Paige and Lisa were very helpful and nothing was too much trouble...Highly reccomended... Read more
Landlord
31st Jul 2018 (6 years ago)

K Claxton

4/5 Stars
I have found Peter Alan to be very quick to find good tenants. They are responsive to inquiries on viewings and efficient to process tenant deposits. My letting agent of choice for Cardiff Bay.... Read more
Landlord
9th Apr 2018 (6 years ago)

Georgina

5/5 Stars
We sold our house with the Canton branch. The staff were professional, helpful and friendly. They maintained excellent communication between ourselves and our buyer throughout the process. The house was sold quickly, for our asking price, and the sales team continued to provide support right up until completion day. Highly recommend.... Read more
Seller
7th Apr 2018 (6 years ago)

J Evans

1/5 Stars
Never had such bad service from an estate agent error after error failed to lock back door after a viewing only for them to contact me saying someone had broken into my property door left wide open and room full of snow , messages never passed on , paid for professional photo which belong to me but would not hand them over when i went with another agent WILL NEVER USE PETER ALAN AGAIN... Read more
Seller
6th Apr 2018 (6 years ago)

R Pearce

1/5 Stars
I am using them to market my property in the Bay, they have been useless... Read more
Seller
19th Jun 2017 (7 years ago)

Peace_Love_On_Planet_Earth

1/5 Stars
Booked to view a rental property after lunch one weekend. Came down from London to Cardiff to view which is a 4.5hr coach ride. Agent called to change appointment because the current tenant had been on nights and was sleeping. Didn't they know this when we booked it? They said that we couldn't go until 15.30, we said that was the latest we could do as our coach back was at 16.00. They called at 15.00 asking if we could do 16.30 then cancelled. We wasted the whole afternoon waiting around for them organise themselves. Booked again the following weekend to see the same property, mid week. Agents kept calling on the day but confirmed our appointment was at 16.30. They called at 15.00 saying an agent was at the property at 14.30 and why hadn't we turned up? So much faffing about calling backwards and forwards, complained that they didn't know what they were doing and then they said they could meet us at 15.30 but didn't know if the keys worked!!!!! Seriously poor service, poor communication between staff that either they don't care or they don't know how to run a business. No organisation what so ever. Questioning whether it's actually worth seeing the property as if this is how they run a business then we don't want to sign with them. I am appalled. Not a good start to a new life in Cardiff.... Read more
Tenant
8th Apr 2017 (7 years ago)

A Szmit

1/5 Stars
Made an appointment for 10 o'clock, came all the way from Brighton, which meant getting up at 5 in the morning. No agent has turned up or even bothered to contact us that the meeting would be cancelled or unavailable. Called at 10.15 to hear some absolute bullshit. Complete waste of time, disrespectful and ignorant. Would never ever recommend.... Read more
27th Aug 2016 (8 years ago)

D Hargreaves

1/5 Stars
I used their landlord service and was appalled by how bad it was. They don't return your calls, they didn't do any of the checks they said they would until I chased them repeatedly and even then they took another month to do it. The sales team are well trained but the service team are below standard. They were happy to take our money but didn't provide the service they said they will. I'm amazed they can sustain a business based on such poor service.... Read more
Landlord
23rd Nov 2014 (10 years ago)
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