Hayley Macentee (Rumney office) was brilliant and I cannot thank her enough for her advise and guidance when purchasing our property.
Being new to the area & our first purchase, she was refreshingly transparent about the area and the process, keen to help despite her work load.
I'll note a huge comparison from the staff at Peter Alan- Albany Road, who were dismissive, rude and unwelcoming and full of unwarranted attitude & delusional arrogance.
My only complaint is with the Peter Alan's solicitor / Clark "Spicketts Battrick" in the Ponty office.
They had me in tears several times due to their complete incompetence.
Lisa Lake was impossible to contact, never answered the phone (also later acknowledged by peter Alan much to their frustration)
Email response could be a matter of days/weeks. Contact frustratingly almost non- existent over 13 weeks.
Only after complaining to peter Alan did I ever receive a call from Lisa (which embarrassingly I had to do 3 times)
3 weeks after send over all signed paper work I had a shirty email from Lloyd (Lisa's son) asking for the documents, clearly those two aren't organised or don't speak to on another.
Lisa at one point emailed me with attachments for a property sale in Plymouth! inc both purchaser and seller personal details (A huge breach of GDPR law!)
I am STILL waiting for the title deeds for my house and its over a month since I moved in but I know there is little to no point calling or emailing.
I actually made contact will the seller of my house on Facebook, thank goodness I did, we worked out that Lisa and Lloyd were the ones holding everything up but and had been given the impression to the seller it was our fault for not submitting paperwork! couldn't believe my Clark felt it was okay to lie and besmirch us!
Lisa used Covid or the searches as a regular excuse on the 2/3 occasions we spoke; when the searches came in the post they were dated 'completed' over a month before I received them.
I would source your own solicitors for less stress and a faster sale, even if its cost more it really is worth the money.
7 days ago