Overall average, agent understood urge to move and sell and overpriced the property and did not communicate with us weekly or fortnightly as stated in contract. Had to contact agent, also due to lack of interest they did two viewings for people who were not even on the market yet.
Staff were pleasant and were charming enough, maybe due to the state of the market and interest rate rise this will have factored into the reason they could not sell the property, however lack of communication and plan of action lead us to take off the market with them.... Read more
Seller
18th Jan 2025 (25 days ago)
T Emanuel
Other estate agents get in contact more than phipps and pritchard... Read more
4th Jul 2021 (3 years ago)
C Balcescu
Quite unprofessional management, hardly can talk with them on the phone or emails and they want money upfront under the excuse is quite a desired home and too many people applied, contact them from different number and told me the property just been left by previous tenants and nobodg else applied just to make you apply for it, I will never use them... Read more
8th Jun 2021 (3 years ago)
J Pugh
Unhelpful when called the office . Pdq was not mobile friendly and wouldn't send paper application. I have 6 months to pay upfront but didn't seem interested. Disappointing.... Read more
14th Apr 2021 (3 years ago)
A Barnett
Always very helpful & pleasant staff ! Nothing is too much trouble.... Read more
18th Nov 2020 (4 years ago)
K Ashton
Very unresponsive in the management of our Apartment Complex.
They used to maintain the site and respond so much quicker to problems that occur. Broken promises, delays and ignoring emails from owners.... Read more
Landlord
12th Oct 2020 (4 years ago)
Good photos, good discretion of the property
Put on line and sold less than 24 hrs.... Read more
Seller
23rd Jul 2020 (4 years ago)
M Smith
Disappointing , I put an offer in for 5 Burlington Close on the Monday , they couldn't contact the lady wife on Tuesday ( God forbid she was working ) ,
no effort to contact us by email.
I phoned on Wed to follow up , they said they had just come of the phone with her , they hadn't because they didn't even ask who I was !
Phoned back and told them this and was advised the property had gone.
To summarise , no contact to advise on response to our offer , lack of ability to use email or even txt to say they had alternative offer , couldn't be bothered to ask name of person querying property .
Unprofessional... Read more
Buyer
26th Feb 2020 (4 years ago)
D Voss
Very poor service and non existent communication. As I hadn’t heard anything from them for over NINE months regarding the apartment they were supposed to be selling, I emailed twice and eventually received a response - we are “actively marketing your property”!
No communication, no advice and they seem to think this is acceptable. I would avoid them - in a service industry with a poor reputation this firm has managed to lower the standard. Quite a feat!... Read more
Seller
17th Feb 2020 (4 years ago)
R James
very poor avoid! amazed still in business... Read more
17th Feb 2020 (4 years ago)
D Dudley
Staff willing to help with questions and arranging viewings... Read more
30th Aug 2019 (5 years ago)
T Lyons
Polite and friendly staff and only to willing to help.... Read more
16th Jul 2019 (5 years ago)
D Gough
I have tried to contact this company, In search for a 2 bedroom house, I found the company to be evasive and unhelpful, when I contacted Phipps and Pritchard's, they asked what hours I worked. Because I don't have any set hours, they refused to help and said it wasn't convenient for them. So if you have random working hours, this company will not help you.... Read more
23rd Jun 2019 (5 years ago)
E Clare
Helped with my purchase. Very friendly and helpful unlike Shipways (who were rude and patronising)... Read more
Buyer
14th May 2019 (5 years ago)
S Redmond
Helpful, professional and honest.... Read more
15th Dec 2018 (6 years ago)