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  1. Home
  2. Shipways - Kidderminster
Shipways - Kidderminster Logo

Shipways - Kidderminster

Closes at 6:00pm
4 Carlton House Marlborough Street, DY10 1AY
Since 1936, Shipways have been a well-established estate agent across the West Midlands. Our Kidderminster team's in-depth local market knowledge is instrumental in understanding exactly what sellers, buyers, landlords and tenants need. With our experience, we’ll help you with your home moving journey. We can also provide you with access to all of those additional property services that you’ll need along the way. All this and more, accessible via your local Shipways office.

Opening hours

  • Monday 8:30am - 6:00pm
  • Tuesday 8:30am - 6:00pm
  • Wednesday 8:30am - 6:00pm
  • Thursday 8:30am - 7:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
View all details

Accreditations

  • tpos
  • arla
  • tsi

Shipways - Kidderminster Reviews (256)

Have you used this agent?
  1. 79% 5/5 Stars
    79%
  2. 3% 4/5 Stars
    3%
  3. 1% 3/5 Stars
    1%
  4. 2% 2/5 Stars
    2%
  5. 16% 1/5 Stars
    16%
All (256)
Seller (30)
Buyer (36)
Landlord (39)
Tenant (44)
General (107)

Anonymous Homeseller

5/5 Stars
Used Shipways to sell as a friend recommended and was a smooth process, did all of our viewings and regular feedback which our previous agent was unable to do!... Read more
Seller
2nd Jan 2025 (6 weeks ago)

Anonymous Homeseller

5/5 Stars
Extremely happy with Shipways, from the initial valuation with Ethan who answered plenty of our questions through to completion with the rest of the sales team! Would recommend.... Read more
Seller
2nd Jan 2025 (6 weeks ago)

E R

5/5 Stars
A highly professional and brilliant team. I had less than a week to find and then move into rented accommodation and the lettings team took great care to enable this to happen. Communication was excellent throughout with myself and with the landlord. Very highly recommended.... Read more
Tenant
5th Nov 2024 (14 weeks ago)

A ka

5/5 Stars
excellent service... Read more
31st Oct 2024 (15 weeks ago)

P Guest

5/5 Stars
Great service from start to finish! Thank you Shipways.... Read more
30th Oct 2024 (15 weeks ago)

M Heselden

5/5 Stars
My partner and I recently rented a property via shipways and cannot fault the process, everyone was lovely to speak to and very helpful. Thank you!... Read more
Tenant
25th Oct 2024 (16 weeks ago)

W Przytarski

5/5 Stars
We had an excellent experience with Shipways! Andrea and Brogan were lovely and kind. Brogan answered all of our questions and was so helpful during the entire process. We are so happy with how everything worked out. Highly highly recommend!! Thank you again!... Read more
11th Oct 2024 (18 weeks ago)

L Biddulph

1/5 Stars
I booked in with shipways to come and value my house unfortunately due to bereavement I e mailed to cancel as it was a bank holiday, conformation of my email came back and said it was cancelled. I also asked them not to call me I would contact them as I was under a lot of stress unfortunately they didn’t communicate this so I was was called a further 5 times, each time I told them not to call me again. 1 star for poor communication. How can I trust them to sell my house if they can’t follow a simple request. The same guy called me 3 times.... Read more
Seller
30th Aug 2024 (24 weeks ago)

L Cole

5/5 Stars
Excellent estate agents. After being messed around by an opposing Estate agents when looking to buy a house my husband rang Shipways and within a couple of days we had viewings. Fantastic service from start to finish especially with Matt Gibbs who sorted our mortgage, nothing was too much trouble. Thankyou once again... Read more
Buyer
15th Aug 2024 (5 mo. ago)

E Andrews

5/5 Stars
So our experience was that we had to move because our landlord was selling the house we were in. I contacted several estate agents and Shipways delivered, as in, they replied within minutes, gave us options within 48 hrs, booked us an appointment for a viewing then and we secured a home in a month after first contact with them. The paperwork was transparent and easy, the agents are the best — very communicative and easy to talk to. Post moving in, maintenance dept is very easy to talk to (very responsive). High recommended!... Read more
Tenant
12th Aug 2024 (6 mo. ago)

C Dizy

5/5 Stars
My husband and I have had a very good experience working with Matthew Gibbs. He always went a mile extra to help us and was very patient and impartially showed us the different options we had. We would definitely recommend his service to anyone looking for a Mortgage broker »... Read more
26th Jul 2024 (6 mo. ago)

M Eldridge

5/5 Stars
I have used James Castle twice now to help me with mortgages and he has always been excellent. Good communication and always goes out of his way to find the best deal. Really nice guy too.... Read more
11th Jul 2024 (7 mo. ago)

K Haynes

5/5 Stars
Elizabeth and her team have successfully re-let one of my rental properties with no void. They are friendly, professional with a wealth of knowledge. A great team. Highly recommend. Thank you.... Read more
Landlord
1st Jul 2024 (7 mo. ago)

F Edwards

5/5 Stars
We have had nothing but continuous support and guidance from Matt at Shipways who has taken charge of our mortage. As first time buyers with very little experience or knowledge, Matt has always been at the end of an email and responded to us in a timely manner to ensure our question were answered even during his AL. It has felt like a long old journey trying to find the right property for us and getting a mortage that fit with the lifestyle we want to continue to lead. We were contacted by others members of the team when properties came up that were within out budget which definitely contributed to knowing what we did and didn't want in a property leading us to finding the one!!!... Read more
Buyer
29th Jun 2024 (7 mo. ago)

L griffiths

1/5 Stars
After being hounded to see one of there mortgage consultants when we said no to them valueing our house due to have 3 people already and having it on the market, never getting back to us for viewings, numerous calls from different branches for for all the above, to then getting a call asking if I have any properties to rent out and then asking if I had any coming up, honestly this company cannot organise themselves and are clearly the worst of the worst people... Read more
29th Jun 2024 (7 mo. ago)

F Moffat

1/5 Stars
You view one property with them and then they call you every week for months after even when you tell them you have found somewhere now. Despite multiple occasions of telling me they have taken me off their contact list, it has now taken me blocking them to stop them calling me.... Read more
6th Jun 2024 (8 mo. ago)

J brown

5/5 Stars
Matt at shipways was great, helped get info on properties we wanted to view and sorted everything from offers, mortgage advice to completing the mortgage application. Made the process very easy and simple. Thanks again... Read more
Buyer
4th Jun 2024 (8 mo. ago)

K Gillies

5/5 Stars
Matt Gibbs at Shipways Kidderminster has been absolutely amazing!! Nothing was ever too much trouble and I'm now in my first home, I can't thank him enough! ????... Read more
Buyer
31st May 2024 (8 mo. ago)

J Burton

5/5 Stars
So far so good in purchasing our first ever property. Rang up and ended up having a sit down with Matt Gibbs, explained to them our worries and stress and confusion of buying a home the mortgages and how it works. Matt has this ridiculous ability to take off you all of your worries. Calm you down, do all the hard work for you, keep you smiling and get you a exactly what you're looking for. I was dreading this process and though not completed just yet i couldn't feel more positive and in good hands. Huge shout out to Marcus as well, absolute legend constantly going out of his way to make sure we see the property we wanted numerous times and to suit us. Really a great guy. Some people don't want to show you around, Marcus has answers, is helpful, enthusiastic and welcoming. I honestly couldn't recommend Shipways team enough right now ????... Read more
Buyer
28th May 2024 (8 mo. ago)

E Fulloway

5/5 Stars
We have recently used Matt Gibbs to be our mortgage advisor on buying our first property, and he’s been absolutely amazing. So so helpful and reassuring all throughout the process and always going above and beyond for us. What is a massively daunting time (being first time buyers) was made a thousand times easier thanks to Matt. Will recommend to anyone! Thanks so much!... Read more
Buyer
17th May 2024 (8 mo. ago)

Jessica

1/5 Stars
AVOID AVOID AVOID! We tried selling our house through Shipways to no avail and then changed to another estate agent. This was agreed to by shipways. They provided us with a list of people they introduced to the property and we passed it on to our new agent. We had a buyer and sold last autumn. Shipways are now trying to claim £4000 off of us through a debt collector claiming our buyer was introduced by them when they were NOT. We have the list and we have proof. Shameful behaviour! Also, they listed our property (when we bought it) as a 3 bed when it was actually just a two bed. Be careful about this when they say a loft room is a bedroom because it might not be. We lost thousands because of this. Do yourself a favour and use any other estate agent.... Read more
Seller
15th May 2024 (8 mo. ago)

D Rapson

5/5 Stars
This is now the 3rd time I have moved house and used Shipways and as always they were brilliant. I used Matt Gibbs (again) for my mortgage advice, protection services and Will and he was fantastic. Helpful, approachable and super friendly. Made the whole process easy and stress free. We also used their recommended solicitor, Conveyancing Direct who were equally amazing, BIG thank you to the team at Shipways and Zoe Matthews at Conveyancing Direct. Hands down, best property Lawyer I have ever used.... Read more
9th May 2024 (9 mo. ago)

A Sayer

5/5 Stars
Great communication from the whole team. Theo was excellent throughout. Thanks.... Read more
2nd May 2024 (9 mo. ago)

J lamb

5/5 Stars
Buying a property couldn’t of been made easier Matthew Gibbs’s sorted everything for me I didn’t really have to Do much just send my statements and I’d and rest was taken care off. he will get you the best mortgage deal possible then when your looking for a property he will call up the sellers for the best offer on the bid so you got more of a chance of getting accepted. I also recommend you use Zoe Matthew’s as your solicitor too as they work as the perfect duo very professional and experienced they been doing this a long time and you wont be left hanging there’s no long waits on replies or inquiries either all the updates will be chased up accordingly and sorted for you honestly hassle free service A++++++++ will be using them both again when I come to sell/ buy again!! Time saver and makes whole Process less stressful... Read more
Buyer
1st May 2024 (9 mo. ago)

M Linde

5/5 Stars
Brogan and Theo have been most helpful. Thank you.... Read more
12th Apr 2024 (10 mo. ago)

C Hind

5/5 Stars
Great Service from the Rental team at Kidderminster - Ive been using them for 15 years and they have never let me down.... Read more
Landlord
8th Apr 2024 (10 mo. ago)

I Cleverley

5/5 Stars
Top Class! Thank you Libby, Theo and Brogan for all your hard work. Very happy with Shipways.... Read more
2nd Apr 2024 (10 mo. ago)

C Glover

5/5 Stars
We've used Shipways to rent a home. Brogan, Libbie and Theo were all great and helped us each step of the way. Great service... Read more
Tenant
30th Mar 2024 (10 mo. ago)

A Green

5/5 Stars
Very happy with the service provided by Mortgage Advisor Matt Gibbs. would highly recommend.... Read more
23rd Mar 2024 (10 mo. ago)

P Tepre

5/5 Stars
Matt Gibbs is an Outstanding Mortgage Advisor. When my offer to purchase a house in Kidderminster was accepted in November 2023, I got in touch with Matt Gibbs to help me secure the best mortgage deal. As a lawyer, I could have shopped for mortgage deals on the high street without having to go through a mortgage broker. Engaging Matt was the best decision and I’m extremely grateful to him and his team for all their support. I have been exceptionally impressed with Matt for several reasons. When I first contacted Matt, he said he would get me the best mortgage deal and he did. Matt got me two mortgage deals with Halifax and HSBC. There are several mortgage brokers out there but what sets Matt apart is his professionalism, excellent client care, wicked sense of humour, and ability to get things done. Matt is an astute mortgage broker who understands the priorities of his clients and knows the actions to be taken to achieve the best result for them. He has a proven track record of getting things done in a timely fashion. Matt promised to get me the best mortgage deal and as I write this review, I have exchanged contract with the seller on 19 March and we are ready to complete the transaction on 25 March. Matt is an outstanding mortgage broker and whatever he promises, he delivers. If you are looking for a mortgage broker who can get you the best deal, then I highly recommend Matt. From Mr T.... Read more
Buyer
19th Mar 2024 (10 mo. ago)

C Warman

5/5 Stars
After finding a house that was on the market with shipways, I got a call from Matt asking if I had anything arranged for mortgage advise. After telling Matt I had already spoken to an advisor about this he asked if I would possibly give him the chance to beat the deal I had been offered, and he was pretty confident he would be able to. Obviously like most, I already thought I had a great deal lined up, but low and behold Matt blew it out the water. Safe to say he has saved us a few hundred per month on mortgage payments. Matt was great in his communication from the offset and that communication carried on all throughout the process of the application. If anyone is looking for a mortgage advisor who makes the whole process simple and straight forward then I'd look no further. We can't thank Matt enough for his time and expertise on finding us a mortgage product that has suited our needs and for the insurance policy that covers myself as a self employed tradesman. Thanks Matt ????... Read more
18th Mar 2024 (10 mo. ago)

S Pay

5/5 Stars
Very happy with our , Shipways, interaction so far. Extremely professional, approachable. and top class service.... Read more
6th Mar 2024 (11 mo. ago)

G ELLIS

5/5 Stars
Matt Gibbs from shipways has provided an excellent service in arranging my mortgage first rate x... Read more
1st Mar 2024 (11 mo. ago)

O (Bee)

5/5 Stars
We had an excellent experience with Theo! He was in charge of our process and he was always ready to lend a hand, ensuring we had all the right documents and communicating effectively throughout the process. Theo was patient and willing to clear up any misconceptions we had. Even when he was away, Elizabeth and Brogan were friendly and helpful and was just as effective. I'll definitely be recommending Shipways to family and friends! They made house hunting very seamless and we are really glad to finally have a home after five months of searching.... Read more
Buyer
21st Feb 2024 (11 mo. ago)

Anonymous Homeseller

5/5 Stars
Fantastic set of sales people. From start to finish with our valuation with Ethan and conducting viewings to finding a buyer everything was a smooth process from start to finish.... Read more
Seller
9th Feb 2024 (1 year ago)

J Gawthorp

5/5 Stars
Matthew Gibbs has been amazing through the whole process of buying my first home. He definitely knows his stuff and has helped me find the best mortgage deal. Would highly recommend shipways and especially Matthew Gibbs.... Read more
Buyer
7th Feb 2024 (1 year ago)

R O'Connell

5/5 Stars
I was really nervous about looking for somewhere to rent as I’ve never done it before. Popped into Shipways with my fiancé and that very same day we were shown the perfect property! Libby, Brogan, and Theo are all great, very patient and helpful. They kept us informed throughout the process and really helped us to feel comfortable and confident in our choice. Thank you!... Read more
Tenant
1st Feb 2024 (1 year ago)

Kristoflurp

5/5 Stars
Shipways were very helpful in securing us a property to rent, we spoke with Theo who couldn't have provided better service and made sure we were kept up to date every step of the way. Would recommend to family and friends.... Read more
Tenant
1st Feb 2024 (1 year ago)

K Summers

5/5 Stars
I have rented a property out with Shipways for over 12 years now and can honestly say that the team there have been brilliant.... Read more
Landlord
31st Jan 2024 (1 year ago)

J Stretch

5/5 Stars
Matt Gibbs has been brilliant securing our first home and mortgage. Matt is always contactable and went above and beyond for us when we needed it, not to mention he saved us money each month on our mortgage when the rates changed. Matt is who makes Shipways Kidderminster a great business!... Read more
Buyer
26th Jan 2024 (1 year ago)

J Wilson

5/5 Stars
Cannot thank Shipways enough for helping us buy our first home. Matt was so helpful with the whole process with our mortgage and finding a home. He dedicated a lot of his time and even taking his own time to assist us. We managed to push it to the limit and got us in just before Christmas! He even managed to get us a lower rate a week before the move! Matt and his team are super helpful and would recommend them to anyone who is a first time buyer or purchasing in general.... Read more
Buyer
23rd Jan 2024 (1 year ago)

L Dain

5/5 Stars
Matthew Gibbs has been absolutely amazing from day 1. We cannot thank him enough for what he has done in sorting our mortgage out. He is professional and always contactable. He has made the whole process seamless. Even to the point of getting us a better rate just before we move!! Saving us £200 a month!!!! Wish we were able to get Matt to sort out every step of the house moving process! Matt you’ve been wonderful, would 100% recommend you to anyone. Thank you for making a stressful time seem less stressful. ??... Read more
18th Jan 2024 (1 year ago)

Anonymous Home Buyer

5/5 Stars
Matthew Gibson has been absolutely amazing from start to finish! We cannot thank him enough. I can ask him anything, and he will sort it out. Very professional and very helpful. Knowledgeable and simply wonderful. Wish Matt could do the whole process in house buying!!! I completely trust him. Matt thank you so much for everything you’ve done! You’ve been amazing to us and put us at ease throughout, we cannot thank you enough! Would not hesitate to recommend you and your services.... Read more
Buyer
17th Jan 2024 (1 year ago)

M Hart

5/5 Stars
Matt Gibbs was fantastic at helping to secure my mortgage for my first buy to let property. I’d been to see various mortgage brokers before hand but Matt made this an easy decision to go with shipways with the quality of service and willing to go the extra mile to get you the best product. Highly recommend.... Read more
Landlord
11th Jan 2024 (1 year ago)

C Roberts

1/5 Stars
Renewing my post as nothing has been done about my complaints, continously having to deal with noise & banging. Provided masses amount of evidence but your just ignored. I've emailed head office, I've visited the shop but you get nothing.... Read more
13th Dec 2023 (1 year ago)

P hunt

5/5 Stars
Second property let using Shipways’s Kidderminster. Excellent service from the start in marketing and sourcing our new tenants all in double quick time. Now fully let and bringing income back in thanks to all the staff in lettings.... Read more
Landlord
12th Dec 2023 (1 year ago)

R Bhogal

5/5 Stars
Matthew Gibbs arranged our mortgage to purchase our new home, he was very professional and was always available to answer any questions we had. He took the time to explain the process and was very patient and helpful as the mortgage process can take some time to complete. Matt made what can be a stressful time very easy to deal with. Would throughly recommend him and will use him again when needed!... Read more
Buyer
6th Dec 2023 (1 year ago)

M Suffolk

5/5 Stars
My wife and I are in the process of buying our first home which is being sold via Shipways Kidderminster. Jodie at Shipways introduced us to Matt, the in house Mortgage broker/advisor who saw me at 30mins notice from my visit to the agents office. Having today had our mortgage application approved I just wanted to leave a review to say how fantastic Matt has been for us. He has Made the whole process extremely straightforward and saved us a lot of stress and hassle. Really can’t recommend his services highly enough. Super knowledgable and responsive, Great value for money getting the lifetime membership and knowing that we can go back to Matt when we need to remortgage in the future or if we decide to move again. He also made a no obligation conveyancer recommendation who has been so far excellent. Thank you Matt, you’ve made this a much more straightforward process than I expected it to be... Read more
Buyer
1st Dec 2023 (1 year ago)

M Harden

5/5 Stars
The best estate agency that I personally know off... Read more
27th Nov 2023 (1 year ago)

Anonymous Homeseller

1/5 Stars
9 month waitin 2 move in 2 my flat .not tellin me nothing don't answer phones... Read more
Seller
25th Nov 2023 (1 year ago)

Anonymous Homeseller

3/5 Stars
Despite many great promises about what they could do for me, my property remains unsold. The hard fact is the only tactic they have is for me to lose out by cutting the asking price.... Read more
Seller
14th Nov 2023 (1 year ago)

J H

5/5 Stars
Many thanks to Louise Chapman who has been so helpful, responsive, prompt and efficient in carrying out all my instructions. Also she was very sympathetic and reassuring when a stressful situation arose.... Read more
8th Nov 2023 (1 year ago)

R Meager

5/5 Stars
Brogan was super helpful throughout the lettings process, I was abroad at the time of being accepted for the property I have moved into and she was very patient with me getting back to her. Any questions I needed answering were back to me in a timely fashion. even collecting the keys was an in and out job! Thank you for helping make my move from the South of England to the Midlands so easy!!... Read more
Tenant
6th Nov 2023 (1 year ago)

Anonymous Home Buyer

5/5 Stars
Matt Gibbs, assisted us with our purchase, what at first was only a dream he quickly turned into reality. He and the team were extremely professional, personable, knowledgeable and efficient. He provided us with information in plain English and guided us through the process end to end, which provided us with comfort and confidence we were doing all the right steps. We would recommend Matt and his team to anyone and will be promoting his services to friends and family.... Read more
Buyer
4th Nov 2023 (1 year ago)

T Fairbrother

5/5 Stars
Shipways manage a letting for my wife and she has been very impressed with the service she has received from everyone at the Kidderminster Office. The staff are always obliging and friendly, often going the extra mile where help is needed. We thoroughly recommend Shipways for both letting and sales.... Read more
Landlord
31st Oct 2023 (1 year ago)

Mandy

1/5 Stars
Rarely answer the phone or when someone does answer in lettings they say they will message sales to give a call back but they never do. I'm surprised how anyone gets to talk about buying a new home!!... Read more
25th Oct 2023 (1 year ago)

D Hallington

4/5 Stars
I am more than happy with the service I have received from all the staff in the lettings department at this branch of Shipways. I have had dealings with Libbie, Brogan and Jemma, who have all been friendly and helpful and patient with me whenever any difficulties or problems have occurred! They helped to find me a flat to move into, and I feel confident that I would be able to speak to or otherwise contact any of these three if I have any future queries. The prospect and process of moving to a new property is always a daunting and potentially stressful one, but I am happy to say that Libbie, Brogan and Jemma have helped to make my transition as stress-free as possible. Thank you, Libbie, Brogan and Jemma! ???? ----- UPDATE 10.10.23 Shortly after moving into my flat in June 2023, I have dealt mainly with Shantia Pink, one of Sequence's Property Co-ordinators, in relation to any issues I have had with my property. I would like to add to the above that Shantia has always responded promptly to any emails or texts I have sent her and has done her best to deal with any issues that have arisen, keeping me informed and following up new information and developments with relevant parties - all whilst maintaining a friendly and professional tone! Shantia is therefore always my first port of call whenever any issues or questions arise, and I always feel confident that she will tackle such to the best of her ability.... Read more
Tenant
10th Oct 2023 (1 year ago)

D HUTTON

5/5 Stars
Shipways have been our main agents through our buying process, Gemma & Olivia were absolutely fantastic and were spot on when it came to organising viewings as well as accommodating us when we had to view late. They are a credit to the team and I thank them for all their help and honesty throughout the process! Another huge bonus which was a god send in the buying process was their Mortgage Advisor Matthew Gibbs, he got us an amazing deal on our Mortgage which during the current rise in APR was essential for us a first time buyers. He was always a phone call away and always got back to us even outside the normal working ours. He also took care of all of our communication with the solicitors, gave us regular updates and kept chasing for us, would hands down recommend him to anyone looking to buy in Kidderminster or the surrounding areas, especially first time buyers !... Read more
Buyer
9th Oct 2023 (1 year ago)

J Birch

5/5 Stars
Brogan and Libbie did a great job helping up get a rental at short notice. They really helped us finding a property and getting the contract signed in a quick and stress free manner. Fully recommended.... Read more
Tenant
9th Oct 2023 (1 year ago)

Arvie

5/5 Stars
Brogan and Libbie were very helpful and amazing! They were fast in answering all my queries and provided assistance with everything. Moving from West Sussex to the Midlands was smooth and less stressful, thanks to this amazing company.... Read more
4th Oct 2023 (1 year ago)

H Tehan

5/5 Stars
Fantastic customer care and communication through out the whole process. Thank you Brogan... Read more
2nd Oct 2023 (1 year ago)

A dados

1/5 Stars
I am currently renting through Shipways in Kidderminster. On our first renting day we collected the keys and found there is only one set on keys for two tenants. If we want another set of keys this has to be sorted by tenants. The money should have been returned by the agents, which never happened. It’s been three months now that I have been contacting the agancy, my email is transferred from one person to the other with no final response. THE COMMUNICATION IS RUBBISH in so many occasions. I would never rent through this agancy again. Please don’t tell me any feedback is taken seriously as it’s not true. I just want my money back and the least communication needed.... Read more
Tenant
30th Sep 2023 (1 year ago)

P Burton

5/5 Stars
After a mix-up with a viewing, shipways was able to arrange another viewing ASAP and found our forever home. Amazing estate agents, always keeping me and my partner updated and very friendly... Read more
Buyer
14th Sep 2023 (1 year ago)

E Farmer

1/5 Stars
Absolutely useless, currently renting a property that is managed by Shipways. Had nothing but issues with them not responding to emails to having nobody there to answer phone calls. When you're told someone will phone you back they don't. Had multiple issues trying to sort out my 6 month property inspection which still hasn't been done after it's been overdue for a month. Arranged appointments with them over the phone and through emails for nobody to turn up. Can't be bothered to contact you to apologise. Absolute shambles of a company. Wouldn't rent with them again or buy a property through them as you'd get no communication from them. Issues have gone to lettings area manager and still nothing has been sorted, waste of time.... Read more
Tenant
31st Aug 2023 (1 year ago)

K Esquivel

5/5 Stars
Used matt gibbs as my mortgage advisor, very approachable and friendly. Will always get back to you which means a lot and have your best interest to find the best deal that suits your need.... Read more
22nd Aug 2023 (1 year ago)

M Harrison

5/5 Stars
Shantia has gone above and beyond in helping and assisting us in our rental property. Shantia is enthusiastic in her role, helpful and has not lost the humanistic touch in dealing with people and thier lives in rented accommodation. A credit to the Shipways company . I'm sure she will continue to help people and evolve valiantly in her career path. Thank you again Shantia. You get the job done.... Read more
Tenant
18th Aug 2023 (1 year ago)

S Susan

5/5 Stars
I am more than happy with the service I have received from all the staff in the lettings department especially Brogan and Libbie.Thankyou Shipways lettings team.... Read more
Landlord
18th Aug 2023 (1 year ago)

N Cooper

5/5 Stars
Ethan , explained all the things we had questions about regarding selling our current Property. We look forward to the continued support during this long process of moving house.... Read more
Seller
16th Aug 2023 (1 year ago)

T Hatitye

5/5 Stars
Received outstanding service from Brogan and Libbie! Keep up the good work.... Read more
4th Aug 2023 (1 year ago)

M Kang0Roo

1/5 Stars
They have been rubbish at communication and tried to take money when unwinding due to mould and a property that was not suitable or safe for purpose... Read more
Tenant
31st Jul 2023 (1 year ago)

T cook

1/5 Stars
,????????... Read more
24th Jul 2023 (1 year ago)

A howsner

1/5 Stars
Easy to attract a tenant anyone can do that, especially at present...but after the pleasant front of house lettings team experience, it all goes downhill and they lack any substance particularly when your tenant stops paying and totally desert their responsibility to carry out quartly inspections, infact I don't really know after the initial tenant implementation, what we paid them for. We use another lettings company who never fail to carry out quartly inspections...Expensive Lesson learnt!... Read more
Landlord
22nd Jul 2023 (1 year ago)

Y Kremenska

5/5 Stars
Excellent service! Thanks to Jemma, Brogan and Libbie the renting process was very simple and smooth . All staff were extremely helpful! Would highly recommend to anyone looking to rent!... Read more
Tenant
19th Jul 2023 (1 year ago)

S Musician

4/5 Stars
Excellent service. Found tennant quickly. Would recommend.... Read more
17th Jul 2023 (1 year ago)

R Kitchen

5/5 Stars
Having dealt wth the lettings side I would like to thank Jemma and the team for finding me a tenant so quickly. They have kept in touch at every stage and made the whole process very smooth and easy - it took just one week from the tenant viewing to taking over the tenancy - excellent work, Shipways!... Read more
Landlord
15th Jul 2023 (1 year ago)

R Kirtland

5/5 Stars
Fantastic service using Shipways letting agents Kidderminster. Libby, Jemma and Brogan all very professional and friendly and I can't thank them enough for making my move go smoothly.... Read more
Tenant
6th Jul 2023 (1 year ago)

R Clarke

5/5 Stars
I recently dealt with the lettings side of this company to find a new home, and I have been very happy with the service I received. Jemma and the rest of the team were responsive, helpful, and professional all the way through the process. They went out of their way to make the experience as pleasant as possible. After weeks of dealing with other estate agents who needed to be chased down to get a call back, Jemma helped me from viewing through to signing a lease within a week! Very pleased with how smoothly it all went.... Read more
Tenant
3rd Jul 2023 (1 year ago)

C Whitehouse

5/5 Stars
What an amazing team at shipways, thank you to Libby, Jemma and Brogan for making it so easy, hassle and stress free. It was quick to start to when we picked up the keys, communication was great throughout the process, thank you so much... Read more
30th Jun 2023 (1 year ago)

L Cowen

5/5 Stars
Had James Castle sort out Mortgage out. He was super friendly, explained all the different processes and terminology too us as we went along and he also helped us sort different insurance types out as well. I would recommend James if you want a seamless process!... Read more
17th Jun 2023 (1 year ago)

S Tsogorayi

5/5 Stars
Thank you Brogan Goff and the team at Shipways Kidderminster you got us a beautiful home nice neighbourhood my family is so happy ..Very helpful team i would recommend anyone any day .Go Team Shipways Estate Agents Kidderminster ??????????... Read more
Buyer
15th Jun 2023 (1 year ago)

K Pardoe

5/5 Stars
I cannot recommend Shipways enough. Matt has especially gone above and beyond helping us with our mortgage, even when we’ve changed our plans about a million times! We will continue to use Matt whenever we need mortgage advice, brilliant service!... Read more
9th Jun 2023 (1 year ago)

S Bell

3/5 Stars
When I finally managed to get hold of the elusive sales and make an appointment it became ok. The viewing agent was very good though.... Read more
7th Jun 2023 (1 year ago)

R Pearce

5/5 Stars
Wow, what an amazing experience I've just had. From the first viewing, to receiving keys in just a week. Gemma, Brogan and Libby, thank you so much for helping me move into my lovely new home. You've been with me every step off the way and answered all my daft questions. Thank you and keep being fabulous ????... Read more
Tenant
1st Jun 2023 (1 year ago)

A Ofori

5/5 Stars
I was in urgent need of a new home and Libi, Jemma, and Brogan made that happen in less than a week. Their customer service and support in the process was superb. I recommend them for your next home. Thanks ladies????.... Read more
Tenant
1st Jun 2023 (1 year ago)

B ALAYA

5/5 Stars
I can easily say that I'm glad to be shipways Estate agents tanent I thank Gemma Thompson for been so kind and helpful she did absolutely amazing job friendly and welcoming for that reason five ??????????and thank you Again ????... Read more
Tenant
31st May 2023 (1 year ago)

J Harper

5/5 Stars
Libbie and Jemma have been first rate in their communication and efforts to rent my property out.... Many thanks Gary Hackett ( Not John Harper )... Read more
Landlord
29th May 2023 (1 year ago)

R McKenzie

5/5 Stars
Excellent, professional, and helpful. Quick and reliable... Read more
27th May 2023 (1 year ago)

H Amory

5/5 Stars
Having recently rented a property through shipways, the service and support was excellent. Libbie, Gemma and Brogan are a great team. Thank you!... Read more
Tenant
26th May 2023 (1 year ago)

O J

1/5 Stars
My boyfriend and myself both inquired about the same property. They got back to him and completely ignored me :). They will pick a choose who they call and contact depending on how they feel about who is inquiring :)... Read more
16th May 2023 (1 year ago)

J Fox

5/5 Stars
Great experience using Shipways to start a new tenancy. Both the landlord and I wanted things to move as quickly as possible, and the team at Shipways Kidderminster made things go very smoothly. Jemma, Libbie, and Brogan were all very professional and friendly, and handled every request perfectly. I had some pretty specific requests re. the property and they sorted all of these out quickly without any hassle.... Read more
Tenant
10th May 2023 (1 year ago)

G Hillman

5/5 Stars
Matthew Gibbs was outstanding with the support of us having a remortgage, really honest and open advice to ensure we get the best deal.... Read more
6th May 2023 (1 year ago)

S Holligan

5/5 Stars
Great service. Jemma, Libbie and Brogan all very helpful and managed to get house sorted very quickly... Read more
6th May 2023 (1 year ago)

L 92

5/5 Stars
Brilliant, quick and professional service from the lettings team at Shipways Kidderminster. Within the space of a week, I viewed a house, sorted all the references, documents and moved in. Exactly what me and my partner needed! Many thanks to Jemma, Libbie and Brogan. Plus thank you for the little moving in present as well ????... Read more
Tenant
5th May 2023 (1 year ago)

C watkiss

5/5 Stars
First time renting and jemma made it real easy and stress free and helped with all queries immediately, so would definitely recommend ????????... Read more
Tenant
2nd May 2023 (1 year ago)

J Samra

5/5 Stars
Great team! Really smooth letting process ???? special thanks to Jemma and Brogan!... Read more
Landlord
17th Apr 2023 (1 year ago)

A Hubbard

5/5 Stars
Libby, Brogan and Jemma were fantastic throughout the whole process. Communication was great throughout and they ket in touch with me to kee me informed about viewings, tenancy and advice... Read more
Landlord
12th Apr 2023 (1 year ago)

G Garfield

5/5 Stars
Excellent service very pleased????... Read more
11th Apr 2023 (1 year ago)

D Lindsey

5/5 Stars
Always had a good service from this branch. Everyone is very friendly and professional and will do what they can to help and accommodate you. Used Matthew Gibbs for my initial mortgage a couple years ago, and have stuck with him (and will stick with him) as he is always on hand to help through out the whole process. Highly recommend Shipways and Matt himself for your mortgage needs.... Read more
27th Mar 2023 (1 year ago)

R piepdie

5/5 Stars
Matthew Gibbs has been very helpful during my mortgage application. He guided me through the process from start to finish. He took time to accurately explain the different options, and was always available to answer to any queries. I’d definitely recommend his service.... Read more
25th Mar 2023 (1 year ago)

A Harkin

5/5 Stars
Used shipways to purchase a first house. Matthew made the whole process a breeze. Very helpful whilst going through the process, explaining everything thoroughly and always on the end of the phone or email if we had any issues or questions. Has helped us no end and will be returning to remortgage when the time comes.... Read more
Buyer
17th Mar 2023 (1 year ago)

R sharma

5/5 Stars
Libbie , Jemma and Brogan helped me to quickly get my flat rented out . They also provided excellent advice and tips to maximise my income. Thanks to the letting team at Shipways... Read more
Landlord
8th Feb 2023 (2 years ago)

A Blank

5/5 Stars
Sold our house quickly and with little fuss. All staff concerned were helpful and our sale went very smoothly.... Read more
Seller
8th Feb 2023 (2 years ago)

N Lawman

5/5 Stars
Always available when I needed help with anything. Nothing was too much bother. Lovely friendly staff.... Read more
3rd Feb 2023 (2 years ago)

C Watts

5/5 Stars
Excellent service, very proffesional and knowledgeable. I would highly reccomend Shipways Kidderminster lettings.... Read more
Landlord
2nd Feb 2023 (2 years ago)

E Archer

5/5 Stars
Matt Gibbs was really helpful and friendly and made a stressful process a lot easier to understand, and put our minds at ease - thank you Matt!! :-)... Read more
1st Feb 2023 (2 years ago)

A Bowman

5/5 Stars
I've dealt with a fair few estate agents in the past but this one is by far the best. Brogan, Libbie and Jemma have been helpful, well-organised and super nice throughout the whole process. Shipways has even offered assistance in setting up utilities, broadband and water, as well as providing a little package with vouchers and helpful information for new movers. Super team ??... Read more
1st Feb 2023 (2 years ago)

M Prottey

5/5 Stars
Very helpful and polite through my survey experience. I was amazed how quickly they came out to view the property. Within 24 hours. Very happy with the process.... Read more
23rd Jan 2023 (2 years ago)

B Selwyn

5/5 Stars
I recently moved to Kidderminster from London and had Jemma, Brogan and Libby helping me with my move. They are super friendly, great from start to finish and guided me through the whole process, answering any questions or issues that I had. I would recommend Shipways 100% :)... Read more
23rd Jan 2023 (2 years ago)

P Wyers

5/5 Stars
My Wife and I have returned to Shipways, having been satisfied with their services in the past. All the staff are helpful, polite and professional. We particularly want to mention, Gemma Brown in Sales, who has been a huge support in the sale of our property. Gemma has, and continues to be helpful and approachable, which we very much appreciate, along with her knowledge and efficiency. We are confident Gemma and the sales team will see us through to a satisfactory completion of our property sale. We would not hesitate in recommending Shipways to others.... Read more
Seller
18th Jan 2023 (2 years ago)

S Hopkins

5/5 Stars
I would like to thank Jodie, Gemma, and Matthew for ensuring a smooth transition in the sale of my house. Jodie and Gemma, you have both been amazing, you have gone above and beyond to help me. Thanknyou so very much.... Read more
Seller
17th Jan 2023 (2 years ago)

S Baller

5/5 Stars
I found the staff were very pleasant, helpful and efficient. My calls to them were returned, and my experience of buying through them was a good one. My comments are; keep up the good work, follow up on all customers as you did with me. I received great communication thank you. Happy new Year. ????... Read more
Buyer
13th Jan 2023 (2 years ago)

K Merry

5/5 Stars
Excellent service and a good result. The correct advice and a very friendly group of people always willing to oblige. What more could anyone want?... Read more
6th Jan 2023 (2 years ago)

S Ferguson

5/5 Stars
Very pleased with the excellent service and help we received from the Shipways team throughout our purchase. They were very obliging and helped us chasing through any hold ups in our purchase. Would definitely recommend them... Read more
Buyer
6th Jan 2023 (2 years ago)

J Portman

5/5 Stars
The whole process was very simple and all staff were extremely helpful! Would highly recommend to anyone looking to buy or rent!... Read more
3rd Jan 2023 (2 years ago)

D Rapson

5/5 Stars
I sold my property through Shipways and also as a life time member used them for my mortgage advisory service when buying my new home even thought I didn't buy through them. Matt Gibbs was brilliant throughout. Approachable, professional and always punctual with communication. Its a long process when buying & selling and it was a great relief to know I had someone in my corner with the knowledge to support me and my choices and we got on very well during this time. Matt helped me to find the best mortgage deal with the best rates available for me & also helped me find the correct level of income protection. I wouldn't hesitate to recommend Shipways, the Team and Matt.... Read more
Seller
26th Sep 2022 (2 years ago)

T Bain

5/5 Stars
Recently sold our property with shipways , fantastic service from start to finish kept us updated through the entire process.. Very professional service from all the guys in the office. Highly recommend.... Read more
Seller
23rd Sep 2022 (2 years ago)

J Harris

5/5 Stars
Can I just say, what a lovely lady Tara from Shipways is. She was professional, friendly and very knowledgeable. This lady had obviously done her homework and knew what she was talking about without being pushy. I felt very at ease in her company and could ask her anything. If your looking for an Estate Agent, I would definitely recommend Shipways in Hagley.... Read more
21st Sep 2022 (2 years ago)

W Brown

5/5 Stars
I found the regional manager and kidderminster manager extremely helpful. I suffer from short term memory disability and they were very helpful with putting me at ease after purchasing a house.... Read more
13th Sep 2022 (2 years ago)

T Brook

5/5 Stars
Great friendly professional service.... Read more
23rd Aug 2022 (2 years ago)

P Button

4/5 Stars
They seem very professional and have good attention to detail. Haven't sold the property yet, that is the crunch time.... Read more
Seller
18th Aug 2022 (2 years ago)

AliciaAgius

5/5 Stars
James @ Shipways has been great helping me sort my first mortgage. Knowledgeable, patient & really prompt with all updates. Would absolutely recommend for first time buyers!... Read more
11th Aug 2022 (2 years ago)

D Davis

2/5 Stars
Would be nice if they answered a simple phone call... Read more
9th Aug 2022 (2 years ago)

C Portik

5/5 Stars
I have been looking for a rental property for quite some time due to needing to complete on my house sale. I have really struggled, and was being rejected by numerous landlords due to the sheer volume of applicants. Olly at the Kidderminster Branch has been extremely helpful, as has Leah and Libby. Olly has taken the time to understand my circumstances, and has literally made my day when he called to say I had been successful in securing a tenancy. Huge thumbs up to him.... Read more
3rd Aug 2022 (2 years ago)

Radar

1/5 Stars
I would never use this place again, looking for a house is stressful enough let alone being left in the dark, say they call you back never do, update you constantly never do, never tell you what’s what and the plan of action absolutely useless from start to finish wouldn’t recommend to anyone, always pass the blame to someone else….... Read more
21st Jul 2022 (2 years ago)

J Blackhall

5/5 Stars
Me and my wife moved into our first home last summer and Shipways made the process so smooth. Libby, who oversaw the transition was very helpful and Ollie in the lettings department is super friendly. Great team.... Read more
20th Jul 2022 (2 years ago)

R Marshall

5/5 Stars
I was hesitant about renting out my former home but the lettings team at Shipways in Kidderminster made the process easy to understand and worked efficiently to find the right tenant, not just the first. For Ollie especially, who was my main point of contact, nothing was too much trouble. I was impressed that everybody in the lettings team was aware of my needs - clearly, the communication within the office is spot-on.... Read more
20th Jul 2022 (2 years ago)

A Brooks

5/5 Stars
Ollie and Libbie were a great help in processing my tenancy and a pleasure to talk to. Highly recommended *****... Read more
7th Jul 2022 (2 years ago)

T C

1/5 Stars
As a first time buyer I would be a little anxious going through the process of purchasing a property on my own therefore I and many others would expect support and information being given continuously. I don't however expect to be kept in the dark for weeks whilst trying to contact the people who are dealing with me only to be told that they would call me back and never actually hearing from them. I also don't expect the agent (Matthew Gibbs) telling me he can knock off £2k of the asking price and then not performing the notion that was promised. This is the same agent I would try to contact but would never actually hear from for a long period of time even by a simple email! Also when I ask about particular things regarding the property I shouldn't have to expect to hear all the time that the estate agents would call/email me back regarding my questions and then not to hear from them again and never get my answers. I would of been better off contacting the seller directly and talking to them had they given me that option if Shipways found it too difficult to tell me otherwise. If I ever come to sell my property I will not be using you and I have recommended to friends and family to do the same.... Read more
6th Jul 2022 (2 years ago)

K Melling

5/5 Stars
Really impressed with the recent professional service & support I have received from Ollie in the Lettings Department. The lettings team initially helped find my tenant's 10 years ago. I managed the tenancy myself over this period. Recently this tenancy ended, and I found myself in need of historical documents as part of a legal process. I approached Shipways lettings for their support with this & the process as a whole. Ollie was very knowledgeable and responsive to my many emails & telephone queries and requests. Ollie dealt with me directly throughout the whole process. The level of continuity negated the need for me to deal with numerous people and ensured that the information I needed was collated in a timely manner. Thank you Ollie... Read more
29th Jun 2022 (2 years ago)

H Aitkenhead

5/5 Stars
Very pleased with the experience I had with shipways over the year and a half I rented with them. Can not thank Ollie and Leah enough for their time and support with everything that went on. Hopefully be back in a few years to buy a house with you guys.... Read more
Tenant
30th May 2022 (2 years ago)

L chapman

1/5 Stars
Atrocious...... Read more
15th May 2022 (2 years ago)

M Mortimer

5/5 Stars
Fantastic Service so Professional easy to deal with. Always willing to help & answer your questions Leah in particular has gone the extra mile to help me find suitable Tennants many times .I have tried other Agents when Renting my Properties out but Shipways Kidderminster are always ahead of the others.... Read more
Landlord
3rd May 2022 (2 years ago)

T Costello

5/5 Stars
Just in the final stages of buying a property through Shipways. Instructed them to arrange mortgage, insurances etc. Matthew Gibbs arranged most of this for me and has been absolutely amazing!! I'm a major stresshead and he has reassured and kept in contact with me regularly, often on his days off/late evenings/weekends. I've hit quite a few hiccups along the way, and he has been there on the other end of the phone, often dealing with issues that realistically aren't his responsibility for me. All in order to just help and reassure me!! Cant thank him enough and definitely would recommend him!! Thanks Matt.. you're a super star!!!... Read more
Buyer
28th Apr 2022 (2 years ago)

C O'Connor

1/5 Stars
Took our money gave us incorrect information never heard from them since... Read more
28th Apr 2022 (2 years ago)

H Hughes

5/5 Stars
Always professional, friendly and helpful... Read more
19th Apr 2022 (2 years ago)

M Claybrooke

5/5 Stars
Great service from Liza, Ollie , always there if we have any problems and always a quick response. Very friendly too ! Such a great team ????... Read more
1st Apr 2022 (2 years ago)

Anonymous Tenant

5/5 Stars
The team at Shipways conducted themselves in a professional manner and permitted a quick transition to the new property, even when there was an unforeseen issue. It became quickly resolved, thank you Ollie, Leah & Libbie for your assistance throughout... Read more
Tenant
28th Mar 2022 (2 years ago)

G Walters

5/5 Stars
Libbie saw an ad of my property and reached out to see if they could market the property. I only wish I had accepted her offer earlier. Within 7 weeks or so they filled the remaining 5 rooms. After Libbie reached out Oliver came to view the property and thereon i have dealt more often than not with Leah who has also been outstanding. A no nonsense service of which i fully recommend to any local landlord.... Read more
Landlord
28th Mar 2022 (2 years ago)

K Shuttleworth

5/5 Stars
Very helpful indeed.... Read more
27th Mar 2022 (2 years ago)

Natalie

5/5 Stars
We viewed a few properties over the weekend with Shipway agents and found them to be very professional and well informed about the properties. The booking process for viewings was easy and we received notifications by text and email with reminders. At this moment I cannot comment on any other areas of their services but from what we experienced I would be happy dealing with them.... Read more
27th Mar 2022 (2 years ago)

l14jus

1/5 Stars
This review only is related to sales. (I haven’t had any dealings with letting so can’t comment) The dealings I have had with Shipways have been very stressful and caused loss of sleep. ( In the end I discounted anything being sold by Shipways) I had Offers not put forward, The ones that did get put in I had to wait over a week for an answers, calls weren’t returned and this was on a number of property’s not just one. On speaking to a friend found out he had similar issues and he was also told for a fee they would make sure he got the property.???? I’m waiting to check the sold prices on the property’s I made an offer on as think it could be interesting.... Read more
Buyer
16th Mar 2022 (2 years ago)

A Taylor

2/5 Stars
If you want a proactive lettings agent managed by regular staff, Shipways is not for you. I have been a client for 8 years. They seem to operate their lettings business with part time staff only,who either move on constantly, are on holiday or simply unresponsive. Their cost structure seems to be in line with other agents, but they have multiple add-ons which you need to be careful to identify. I regard my property as a highly desirable rental , located near a prominent school, train station and situated in a village cul-de-sac , but they have found it difficult to rent over the years, even with no rental increase during this time oeriod. I have not used other agencies in the area as I am based overseas so can only comment on Shipways directly. I have read other such comments from other customers and the Shipways responses, and clear to me client servicing remains a significant issue for customers of this service. Needs a basic quality customer focused manager to rectify issues.... Read more
Landlord
16th Mar 2022 (2 years ago)

A Stanley

5/5 Stars
We had a great experience with Shipways, Oli and Libby have always been such a help in finding and renting our new home, they’re easy to contact and always at hand if we need anything. Can’t recommend enough.... Read more
Tenant
14th Mar 2022 (2 years ago)

Anonymous Tenant

5/5 Stars
Oli and Libby have been a huge help in getting us our new home! They have made the process as quick as possible and are always on hand if we have any questions. Can’t recommend enough!... Read more
Tenant
14th Mar 2022 (2 years ago)

A seejo

5/5 Stars
Many thanks to the lettings team and especially to Leah and Libi for the brilliant service provided, extremely helpful and really supportive regarding anything that I needed, responded to all emails and phone calls promptly, very professional and friendly, an absolute pleasure to deal with as tenant. Everything was on the highest level. Thank you and I recommend it to everyone.... Read more
Tenant
29th Jan 2022 (3 years ago)

E Papri

5/5 Stars
Leah and the lettings team were very helpful through out the renting process and I could not thank them enough. Thank you!... Read more
Tenant
27th Jan 2022 (3 years ago)

S Johnson

4/5 Stars
Went with Daughter looking at houses, we were reasonably impressed.... Read more
20th Nov 2021 (3 years ago)

P Inspiration

5/5 Stars
Would highly recommend Shipways Estate agents. They have been fantastic in an over saturated rental market, the communication between ollie and leah has been second to none finding myself a rental property. I can't thank this pair enough for there hard work.... Read more
Tenant
5th Nov 2021 (3 years ago)

S Bruce

5/5 Stars
Fantastic service offered by the letting team. Not only finding suitable tenants but also continuing to support afterwards. Thank you to Oli, Libby and Leah in Kidderminster... Read more
Landlord
30th Oct 2021 (3 years ago)

E Little

1/5 Stars
Please note how majority of the good reviews are for the lettings team. We have dealt with Shipways as buyers several times, and experienced multiple issues. We have had times where we haven’t heard back on viewing properties to the point we had to contact vendors directly (even though we were first time buyers). When we viewed a property the agent told us it was a combi boiler, the vendor later told us the boiler was not a combi. There was no communication to the seller, in the end we had to update the seller ourselves as she had no response from Shipways through the whole transaction. When we completed on the property it took them 2 months to remove the board, we called several times and kept being told it would be removed but it never was until we called every day and had to pester. We were told an offer couldn’t be accepted until we spoke to their mortgage advisor even though I explained I already had my AIP in place for my mortgage and a mortgage advisor and was willing to provide details ASAP. They were so pushy and pretty much forced us to arrange an appointment with their advisor, as we were worried about our offer not being put forward. It’s such a shame we had such a negative experience buying our first house. The only positive claim would be their sales progresser Helen did respond to our emails when we started to chase things towards the end of the transaction and I found her to be an asset to the company. Again, pretty much all good reviews are for the lettings team, there’s not much positive to be said about the sales side from our experience.... Read more
Buyer
25th Oct 2021 (3 years ago)

P DEARDEN

5/5 Stars
We have used Shipways a few times now. Always on the ball with none of the delays and holdups you get from other agents. If like us you don't have time to mess around just contact Olly who will get the job done. The office staff are also on the ball and bring all the services together.... Read more
25th Oct 2021 (3 years ago)

M cary

5/5 Stars
Have dealt with Kidderminster branch of Shipways for some time now for the letting of my properties and have always received a very courteous and professional service which I cannot fault. Oli is the manager of the department supported by Leah and Libbie and it is quite clear they work as a very co ordinated and harmonious team giving a service which is par excellence. I have no reason to entertain any thoughts of instructing another estate agent in the lettings of my properties. .... Read more
Landlord
14th Oct 2021 (3 years ago)

C Flooring

5/5 Stars
Huge thanks to Leah Libby and Ollie for their help with the letting of my property, good job handled very professionally.... Read more
Landlord
13th Oct 2021 (3 years ago)

R Stan

5/5 Stars
Many thanks to the lettings team and especially to Leah for the brilliant service provided,she's been extremely helpful and really supportive regarding anything that I needed,responded to all emails and phone calls promptly,very professional and friendly, an absolute pleasure to deal with as tenant. Everything was on the highest level. Thank you and I recommend it to everyone.... Read more
Tenant
8th Oct 2021 (3 years ago)

K Dimmock

5/5 Stars
Shipways Lettings have been outstanding. Oli, Libbie and Leah have gone above and beyond to secure a new tenants for my property. Thank you for your hard work and support guys. The communication between each of them and my self was Exceptional. Above and beyond. Fully recommended.... Read more
Landlord
7th Oct 2021 (3 years ago)

T Bussell

5/5 Stars
Thanks to Oli, Libby and Leah for great service in renting out my flat. Oli and Libby were both friendly, efficient and professional and nothing was too much trouble.... Read more
Landlord
7th Oct 2021 (3 years ago)

KevStar

1/5 Stars
Unhelpful hard to get hold off on the phone wouldn't recommend buying from there unless you got loads time to waste... Read more
Buyer
28th Aug 2021 (3 years ago)

G Pritchard

5/5 Stars
Thank you to Leah and the rest of the lettings team for turning what could be a stressful experience into one which was professionally managed and relatively straightforward. I was kept updated at all times throughout the process and all of my queries were dealt with promptly and in a professional manner. I have no hesitation in recommending Shipways to family and friends.... Read more
Landlord
5th Aug 2021 (3 years ago)

S Gale

1/5 Stars
It a shame I can't give them less they taken over a month to get back to me. Communication between staff... Read more
1st Aug 2021 (3 years ago)

Anonymous Homeseller

3/5 Stars
Initial contact good and efficient, viewinggs came thick and fast, although I would have preferred Shipways to manage the viewings. once house was sold getting hold of them was a nightmare. Phone constantly rang out. Clearly not enough staff to manage the extra workload due to pandemic. Have used Shipways in past and they have been good but feel let down on this occasion. House sale eventually fell through so took it off the market.... Read more
Seller
21st Jul 2021 (3 years ago)

S Taylor

5/5 Stars
link. Sent via BT Email App Hi Ethan , I would just like to take this opportunity to thank all the team for the excellent service we have received throughout our house sale . From the outset with Tara her professional approach and passion was amazing which made the decision to go with Shipways easy . All the correspondence with yourself was amazing,nothing was to much much trouble & you always went the extra mile to sort out any issues along way. Helen Hunt from your Dudley branch was invaluable, gaining information from sources that weren't exactly overly helpful not only did she keep ourselves updated but also other members of the chain. Thank you all for make what at times was a very difficult process which was made easier with all your expertise and professionalism . Regards Steve & Jackie Taylor.... Read more
Seller
9th Jul 2021 (3 years ago)

C Louise

4/5 Stars
Leah has been very helpful with letting out my property. Very quick to respond and professional.... Read more
Landlord
11th Jun 2021 (3 years ago)

M Andrews

5/5 Stars
Shipways provide an excellent service, always communicating and keeping me up to date and answering any queries quickly. I have dealt with both Ollie and Leah and found them both very polite, helpful, professional and knowledgeable. They are both great assets to the business.... Read more
5th Jun 2021 (3 years ago)

K Smith

5/5 Stars
Matt Gibbs has been dealing with our mortgage for a new property purchase. The transaction has not been the most straightforward but Matt has persevered and gone above and beyond to ensure everything goes to plan. From evening and weekend phone calls... to making the offer on our new property (not via Shipways)... and chasing our lender when dragging their heels! So far we have received fantastic service and would highly recommend Matt to anybody looking for advice on mortgages and income protection! Thanks again Matt!... Read more
Buyer
27th May 2021 (3 years ago)

C H

5/5 Stars
Quick and easy, good advice with mortgages, would recommend to anyone... Read more
20th May 2021 (3 years ago)

D williams

1/5 Stars
Have not called back Awefull... Read more
19th May 2021 (3 years ago)

J Richardson

1/5 Stars
No stars at all have called and left messages on 3 or 4 occasions no calls back. If I was selling I would be disgusted that they do not return calls of perspective clients Poor very poor... Read more
16th May 2021 (3 years ago)

G Fernandez

5/5 Stars
Oliver G and Leah L have recently helped me get my property ready for renting and they have made the process very easy, gave lots of useful advice and where very quick to get back to me on all issues. Thanks so much!... Read more
Landlord
14th May 2021 (3 years ago)

J Hayden-Wright

5/5 Stars
Oliver and Leah were brilliant, informative and professional in their communication, going that extra mile to ensure the process ran as smoothly as possible. Cheers guys.... Read more
13th May 2021 (3 years ago)

I seedhouse

5/5 Stars
Brilliant service, we dealt with Ollie and Leah and both are always very helpful - Our property was let out with minimum fuss and the tenants they found are great- Top marks all round .... Read more
Landlord
1st May 2021 (3 years ago)

D Sands

5/5 Stars
Dealing with Leah and Ollie has been incredible! They have been so professional and made the entire process so easy and effortless. Thanks again guys!... Read more
30th Apr 2021 (3 years ago)

O sentance

5/5 Stars
Took a matter of days for my property to sell after going on the market. Great pictures of the property were taken, I could always get hold of someone in the branch if I was unsure about something, and Tara was extremely quick in getting the property live on rightmove, zoopla etc. All around a great service was provided by everyone at shipways Kidderminster.... Read more
Seller
29th Apr 2021 (3 years ago)

A Flynn

5/5 Stars
It's very rare these days, to deal with such a professional, efficient company from start to finish. The people we dealt with are Ollie and Leah, of whom I would like to say, "its been an absolute pleasure to deal with you both and thank you"... Read more
19th Apr 2021 (3 years ago)

N Waldron

5/5 Stars
Leah and olly were brilliant from day 1 kept informed all the way sorted things out for me very professional Would recommend shipways Kidderminster... Read more
11th Apr 2021 (3 years ago)

P Adams

5/5 Stars
Since the beginning, we have experienced high professionalism while looking for a property. Oli and Leah also helped getting a virtual tour which normally wouldn't happen but due to our circumstances they were happy to help. We are currently just waiting to hear back about what will hopefully be our new home.... Read more
8th Apr 2021 (3 years ago)

D Silcock

4/5 Stars
Recently rented a property through shipways, Leah a employee of there's made it really easy for me as I work away alot , sorted everything out for me, would 100% recommend... Read more
Tenant
4th Apr 2021 (3 years ago)

J Tolhurst

5/5 Stars
Just recently rented through Shipways, was happy with the service I was provided, found a house easily all thanks to Leah's help, was a pleasure dealing with them and will definitely use again if I need them 100% recommend... Read more
Tenant
30th Mar 2021 (3 years ago)

E Stroud

5/5 Stars
Laura was fantastic. Our situation wasn't straight forward, and she managed to simplify the process and save us from a lot of unnecessary stress. She is well versed in lenders and is determined to go through each option available. We'd definitely use Shipways again, and Laura!... Read more
28th Mar 2021 (3 years ago)

J Parsons

5/5 Stars
Very pleased and happy with Shipways, especially Tom Rose and Rob Moore they have treated my Mom very well and she send her regards... Read more
18th Mar 2021 (3 years ago)

S smith

5/5 Stars
Staff are fantastic, very helpful, recommend highly x... Read more
18th Mar 2021 (3 years ago)

D Price

5/5 Stars
Easy website to use... Read more
18th Mar 2021 (3 years ago)

E Basic

5/5 Stars
Excellent work from the team and in particular Gemma. Worth enquiring when you want to buy a property for sure.... Read more
Buyer
18th Mar 2021 (3 years ago)

C Johnson

5/5 Stars
Oli was the agency representative who conducted the viewing of the property I'm moving into and he was quite professional, as well as having a good sense of humour laughing at some of my jokes. Not only did he show the property he also informed me of local amenities and bars close to the property as I'm not too familiar Stourport. Leah has been efficient in her communication as well in regards to starting the application process and what documents are required to go along with it. Overall this agency has been great, very responsive to questions and also got through the necessary checks efficiently so I'll be able to move in on the agreed date. I'd definitely recommend this agency.... Read more
Tenant
16th Mar 2021 (3 years ago)

Kiwi

5/5 Stars
Shipways have gone above and beyond to help my Mom with a place! Beautiful, modern property, punctual, polite people too. Thanks so much everyone at Shipways! Big thanks to Leah, Ollie and Adam! Xx... Read more
12th Mar 2021 (3 years ago)

M Edwards

5/5 Stars
Leah did a great job for me, kept me upto date with all the information as it changed, would recommend to anyone... Read more
4th Mar 2021 (3 years ago)

P Baxter

5/5 Stars
Recently moved into new home and from start to finish the service and communication we received was second to none. Loving our new home thanks to Leah. Would 100% recommend Shipways to get you into your new home.... Read more
4th Mar 2021 (3 years ago)

L Osman-Moore

5/5 Stars
Oli and Leah were so amazing and made our first rental experience relaxed and smooth riding. Can 100% recommend these guys! Wouldn't want to rent off anyone else.... Read more
Tenant
27th Feb 2021 (3 years ago)

J Jennings

5/5 Stars
Can't fault shipways Kidderminster lettings department. Olly managed to fit me in at extremely short notice for a viewing & was friendly & professional, answering any questions I had at the property. Leah was always available on the phone to assist with any queries I had and made sure that everything was sorted for a move in date just 2 weeks after viewing. Top marks all round, well done guys.... Read more
Tenant
26th Feb 2021 (3 years ago)

J Johnson

5/5 Stars
My Wife has been using Shipways since 2014 for letting her property and, in all this time has found them extremely helpful, prompt in response, and friendly throughout. Of late both Leah and Liam have provided excellent service in these very difficult times of COVID 19. Carol can only give high praise to both.... Read more
Landlord
22nd Feb 2021 (3 years ago)

R Stride

5/5 Stars
Leah has been great all through the process, responding and communicating really well.... Read more
19th Feb 2021 (3 years ago)

J O

5/5 Stars
Leah & Tom dealt with letting property during Covid lockdown as seamlessly as previous lettings. Shipways have had my repeat custom since 2012 due to their professionalism... Read more
Landlord
17th Feb 2021 (3 years ago)

B T

5/5 Stars
Shipways sold my Mother's property in Wyre Forest so that she could get relocated down on the South Coast. Seeing as the move could have been quite stressful for her, Shipways manged it with ease. Not only did they sell my Mother's property quickly, they also manged to sell it north of the asking price. They were both professional and delivered everything Tara promised they would on the valuation. I can't recommend them enough. True professionals!... Read more
Seller
13th Feb 2021 (3 years ago)

S Bailey

1/5 Stars
Rubbish never return calls left or answer phones.... Read more
12th Feb 2021 (3 years ago)

Anonymous Home Buyer

5/5 Stars
I delt with Laura and she was fantastic! Excellent communication and guidance. I fully recommend her services... Read more
Buyer
12th Feb 2021 (4 years ago)

H Campbell

5/5 Stars
Leah provided nothing short of brilliant customer service. Every part of the process was completed quickly and efficiently. We are very happy with our home and have Leah and Oli to thank for it :)... Read more
Buyer
4th Feb 2021 (4 years ago)

G Daniel

4/5 Stars
Helpful and friendly team but didn't get negotiation right in terms of achieving full market value albeit in a challenging environment... Read more
22nd Jan 2021 (4 years ago)

A Cosnett

5/5 Stars
Leah dealt with me from kiddiminster branch she was great very professional very. Pleasant and made my life so much easier dealing with a few set backs. I well recommend if you want to buy or rent a property... Read more
15th Jan 2021 (4 years ago)

M Regan

5/5 Stars
Thanks to Gemma for her responsive, efficient and friendly support. Her guidance has been invaluable.... Read more
10th Jan 2021 (4 years ago)

B Harrison

5/5 Stars
After viewing several properties (with different Agents) Leah very quickly arranged a viewing on a property which suited our requirements. We were met the same day at the property by Oli. What an asset he is to Shipways. He was the only Agent to acknowledge my 10 year old son during the appointment (every other Agent we dealt with didn't engage with my son at all, just spoke to me). As the property is for me and my Son, it was important for him to be acknowledged to build a positive experience of moving house for him. Oli made such an impression on him that my son asked me to contact Oli to thank him for "being so nice". When Oli was asked questions by my son, he answered every one of them. First Class service from the viewing and excellent communication from Leah in the office. Highly recommend the team in the Kidderminster Office. Well Done All!... Read more
3rd Dec 2020 (4 years ago)

J Mcnabb

5/5 Stars
Tara Stringer from the Kidderminster branch is absolutely fantastic at her job and a credit to the business . Her work ethic and her drive for the job really shows and gave us a lot of trust and restored our faith after being let down by another agent . Everything that Tara said she delivered and sold our house straight away. Even if the sale didn't go a head we know that shipways gave it 100% and that they went above and beyond for us . If I ever heard people say all estates agents are the same I would have to correct them on it as they are not. Couldn't recommend you enough . ????????????????????... Read more
Seller
5th Nov 2020 (4 years ago)

J Pendry

5/5 Stars
Couldn't have asked for more from the team. Friendly, efficient, helpful and professional in all aspects. Huge thanks to Tom, Oli and Leah for making my move by far the most simple and straight forward I've ever had. Genuinely cannot thank you enough!... Read more
21st Oct 2020 (4 years ago)

D Warren

5/5 Stars
The lettings team at Kidderminster (Tom, Libby and Leah) are a real asset to Shipways.We have instructed them to let properties for a number of years now, and their professional and prompt approach is always reassuring .... Read more
Landlord
21st Oct 2020 (4 years ago)

W Chell

1/5 Stars
Never been to the place... Read more
30th Aug 2020 (4 years ago)

M Plain

5/5 Stars
Shipways were fantastic in helping me find my new home. Communication was key, with regular updates and help through the process. They make you feel like your their only client... Read more
Buyer
27th Aug 2020 (4 years ago)

K Giddins

5/5 Stars
Always easy to deal with regarding my property. The team at Shipways Kidderminster are professional and knowledgeable.... Read more
25th Aug 2020 (4 years ago)

F Williams

5/5 Stars
We are very pleased with the service given by Rob and his team at Shipways. They are keeping us informed every step of the way as our property is for sale through them. A very professional service too.... Read more
Seller
17th Aug 2020 (4 years ago)

T Meacham

5/5 Stars
Tom and the team have a wealth of knowledge of the market. They are a pleasure to work with.... Read more
13th Aug 2020 (4 years ago)

P nash

5/5 Stars
The service afforded by Tom and the team at Shipways was first class. We will certainly return for future business.... Read more
11th Aug 2020 (4 years ago)

P Robinson

5/5 Stars
Really pleased with these guys. They never put a foot wrong and this makes a change from others less professional setups... Read more
17th Jul 2020 (4 years ago)

M Heweston

5/5 Stars
The rental team are very professional. From viewing through to signing the tenancy agreement. They were always on hand to answer questions and kept us updated throughout the whole process. Highly recommend Shipways.... Read more
Tenant
15th Jul 2020 (4 years ago)

M Robson

5/5 Stars
Very impressed with Shipways and Tom inparticular. He is very professional in his work. Whenever I ring up with a query he will sort it out no problem. I would recommend Shipways to anyone.... Read more
15th Jul 2020 (4 years ago)

T McCotter

5/5 Stars
Our business rents out multiple quality properties in the Kidderminster area. We require letting agents who are highly professional, have a great knowledge of the local letting scene, know each of our properties, look after our tenants and are up-to-date with new legislation. This is why we use Shipways as our sole agents. Tom, Libby, Leah and the team go above and beyond to make sure landlords and tenants have a great service.... Read more
Landlord
15th Jul 2020 (4 years ago)

A Ford

5/5 Stars
I let a property through Shipways and they have always managed to secure tenants for us promptly and hassle free.... Read more
Landlord
14th Jul 2020 (4 years ago)

P Killey

5/5 Stars
I was very impressed with Tom, after the initial phone call, he went to look at the property, and contacted me to advise that he expected a quick let, none of the other agencies appeared to be proactive like this. We arranged to view the property, and after tenant viewings were arranged the next day, the property was let. At all times he was polite and even from the start he was confident of a quick let, which was not the case with other agencies, it is clear he knows the market well. I would recommend Shipways and especially Tom to handle your lettings.... Read more
Landlord
11th Jul 2020 (4 years ago)

N H

5/5 Stars
Extremely professional, honest and has the tenant and landlords interests at heart. Would recommend, have had a good experience when starting to let a property in comparison to other letting companies.... Read more
Landlord
10th Jul 2020 (4 years ago)

J Pritchard

5/5 Stars
I am extremely pleased to have chosen Shipways as my Lettings Agent and will only use them from now on. I was staggered at the speed they worked and the professionalism they showed. From putting my house on the market to finding suitable tenants and referencing, I was put at ease throughout the entire process. Tom is a credit to his organisation and his team are all brilliant too. I can’t recommend them enough. Thank you Shipways... Read more
Landlord
30th Jun 2020 (4 years ago)

S Davies

5/5 Stars
Gained a viewing very quickly after requesting one through email. I had viewed the property and signed the agreement to move in within 3 days. Happy with the speed of their service and quick responses to emails. Thank you.... Read more
Tenant
26th Jun 2020 (4 years ago)

M Whyley

1/5 Stars
I sent 2 emails enquiring about a property that had only just been advertised as available to rent. Took them 3 days to respond to me, at which point they informed me that the viewing bookings were now full and that they tend to call those registered with them before the property goes online, giving nobody else an opportunity to view. Absolutely disgusting service and would advise others to think twice before renting with these people. I have rented through them before and should have learnt from the first time that they aren’t any good.... Read more
Tenant
13th Jun 2020 (4 years ago)

R Taylor

5/5 Stars
Recently sold my property with Shipways and I couldn’t be happier. We got over what we expected on the price and the team were great from start to finish. Thanks again Shipways team!... Read more
Seller
7th Mar 2020 (4 years ago)

J Williams

5/5 Stars
Laura, our new mortgage adviser, was amazing every step of the way! She really is the most polite, caring person at this branch and it’s only because of her we will be returning to shipways in the future. Thank you so much for all your hard work.... Read more
1st Mar 2020 (4 years ago)

J Marsland

1/5 Stars
Poor in communication amd organised... Read more
26th Feb 2020 (4 years ago)

Anonymous Homeseller

1/5 Stars
Shocking service, they advised us to put our property on at 280k and within 3/4 weeks they said we needed to reduce the price. We had two viewing in 6 months... Read more
Seller
24th Feb 2020 (4 years ago)

C Goose

2/5 Stars
Pretty shocking all things considered. Poor service and ridiculous fees.... Read more
10th Feb 2020 (5 years ago)

S lindsay

5/5 Stars
receptionist Laura was outstanding... Read more
26th Jan 2020 (5 years ago)

L Edmonds

1/5 Stars
Was renting with shipways, at first they seemed good but after was awful when leaving. It took about six weeks to get deposit back. We was charged for a few things with the property we was renting let's just say they try and charge £20.00 for a light bulb and then when we questioned it apparently was a typo. Also as we we was in the property we realised that the fire alarms had no batteries in, isn't that illegal? Was really disappointed in shipways as to begin with they did seem good .... Read more
Tenant
18th Nov 2019 (5 years ago)

A Rees

5/5 Stars
Well where do I begin... I rang enquiring about a house that we had fell in love with with the interest of putting our house on the market also. Tara was very efficient and had the ball rolling very quickly with the house up for sale within a week! With the help from the lovely team of shipways we had our house sold in 2 weeks and secured our forever home!... Read more
Seller
18th Oct 2019 (5 years ago)

H Priscott

5/5 Stars
Really happy with how the guys dealt with us and the purchase of our property, always a friendly voice on the end of the phone and were able to be flexible when we wanted to view the property several times before completion. Highly recommend!!... Read more
Buyer
16th Oct 2019 (5 years ago)

Z Loughran

5/5 Stars
I have sold and purchased through Shipways Kidderminster a couple of times now. The whole team from start to finish are very professional and helpful. Will definitely be using then in the future, if it’s looking for another property or remortgaging.... Read more
Seller
16th Oct 2019 (5 years ago)

P Gardner

5/5 Stars
They have done an excellent job. Team are friendly and very good at what they do selling houses. We sold our house after pics went live on the website which were excellent and very professional in less than 2 weeks. I love the option of the Open House which is absolutely brilliant and gets people interested in your property. Would reccomend 5 star . Well done all involved. ????????????... Read more
Seller
16th Oct 2019 (5 years ago)

A Handley

5/5 Stars
great service throught our property selling experience, all the staff are really friendly, knowledgeable and seem to work in a great team environment. Will be using them if ever I sell up again.... Read more
Seller
15th Oct 2019 (5 years ago)

liamardo007

1/5 Stars
Pretty bar girls..lame atmosphere.... Read more
12th Oct 2019 (5 years ago)

W Designs

5/5 Stars
Professional staff ???????? very helpful... Read more
28th Aug 2019 (5 years ago)

E Clare

1/5 Stars
When I rang up and was enquiring about certain costs of houses the women said they didn't deal with such low cost houses. Her attitude was surly and rude. So her attitude seemed to me under a certain price the houses and people are below par so they will treat you as such. I was a cash buyer and bought a house outright with Phipps and Pritchard who were lovely and friendly. Needless to say I WON'T be using them when it comes to selling my house which I intend to extend to increase value but obviously Shipways aren't interested in people like me!!... Read more
Buyer
15th Jun 2019 (5 years ago)

R Suthers

5/5 Stars
I would have no hesitation in highly recommending the Letting Agency staff to anyone. One person in particular would be Conor Price - a Property Co-ordinator with whom i have had the pleasure of dealing with when a major problem arose with a property i rent out. Conor was and is super efficient, totally reliable and forward thinking. Thanks to his knowledge and understanding he was able to turn a very traumatic period into an almost trivial event and put me at ease with his manner. Shipways are lucky to have him!... Read more
Landlord
20th May 2019 (5 years ago)

D Smith

5/5 Stars
Good... Read more
16th Apr 2019 (5 years ago)

K Scott

1/5 Stars
After viewing one of their houses we had a call after for our opinion. We had decided that we had preferred another house with another estate agents. We then received another call a few days later from one their brokers. We explained that we had put in an offer into another house and said we had already received a call before from them. The man started ask questions on who we were banking with and prices and said that in future we should go with a broker and not a bank. He was extremely rude and even if we hadn’t decided who we were taking our mortgage with, it wouldn’t be with them! We then received another call and as I missed it I called them back and they said that they would find out who called and the reason behind it. However we didn’t have any further information on the issue.... Read more
20th Mar 2019 (5 years ago)

J Sallis

5/5 Stars
Tom & the team at Shipways have taken care of us in renting out a couple of our properties. Nothing is ever to much trouble and the tenants have always been fantastic. Would highly recommend.... Read more
Landlord
20th Mar 2019 (5 years ago)

L Gray

1/5 Stars
Very poor management and greedy. I lived in poor conditions for 10 years. Yet, I played rent each month on time and never missed a payment. Work that needed doing was either bodged or dodgy at best and most, not even completed. After getting a section 21, after we asked for him to fix something, I had had enough and knew it was time to go. Landlord, not only refused to pay back over payment of rent but blackmailed me into releasing deposit back if I wanted my rent money. I've refused as I have rights too but both companies who deal with the letting agency's have been so unhelpful and uncaring to the bigger issue this put me in. 5 weeks later and I've still not received anything. After a lot of research and meeting with solicitors we then emailed them with action we were informed we are legally obliged to take. I've had the run around for over 2 weeks now saying the rent has been issued out to me. It doesn't take this long to get a refund. The team do not care about a tenants rights. If this was a payment due to them they would be able to take it out of deposit. No action like this is required for tenants. There is no plan in place to help tenants who are being ripped off and taken advantage of. Shipways are all smiles and sunshine when they want you to buy or rent. But the minute they get you to sign, they don't want to know unless you owe them money. You are passed over to sequence who yet again, only care about the paying client. And Jade, the woman who dealt with my area was NEVER there. She was either off or on a lunch break. And leaving messages never worked. Talking to the person dealing with her cases was even worse.... Read more
Tenant
29th Oct 2018 (6 years ago)

N groves

5/5 Stars
Shipways are friendly exspienced exstate agents reasonable prices and staff verry helpful, would? definitely recommend and have to other people thanks team ???? Nicola... Read more
6th Oct 2018 (6 years ago)

D Rudge

1/5 Stars
Thoroughly dissatisfied with their performance from start to finish. My proposed purchase of a flat collapsed after my conveyancing solicitors told me they were still waiting for a full copy of the lease from the seller's solicitors (three months after a price was agreed). I contacted Shipways and asked if they could help obtain a full copy of the lease from the seller and they told me it was 'missing'. When I complained about not being informed of this sooner they simply leapt to the seller's defence, saying she had done everything asked of her. After I pulled out of the sale I received a very curt acknowledgement email from the agent. Also, while I was competing with another family to buy the flat initially, Shipways used a closed bidding system and called me repeatedly to pressure me into upping my bid, even though I had exceeded the asking price and told them I would not be increasing my offer. When I asked for any new information which may help guide me in considering whether to make an increased bid they refused to tell me anything and simply kept asking if I wanted to raise my offer - when I had already told them no consistently - which was stressful. Based on my experience I will never use Shipways again.... Read more
Buyer
9th Sep 2018 (6 years ago)

W Grant

1/5 Stars
I give one star, because they always smile at you when you enter. Poor and lacklustre letting management leadership. Lots of little extras to pay for and they, from my own personal experience do not give a damn about how tenants look after your property. Poor letting management has cost us thousands, and to add insult injury, while trying to sell through a cash buyer instead of them, they quoted (as told to us by "quick move") its value at only being £90000, but having sold it last week, we see they have it on the market for £95000. Since we started with Shipways 7 years ago, I believe the value has deteriated seriously.... Read more
Landlord
7th Sep 2018 (6 years ago)

G Richards

5/5 Stars
Having tried to sell my late Mother's property with a different agency without success for over a year, I transferred to Shipways and the excellent advice received from Tara and the team. Her knowledge of the market and shrewd advice about pricing resulted in a number of offers within a short timescale and a selling price that more than paid for the fees charged.... Read more
Seller
26th Aug 2018 (6 years ago)

A Dilks

5/5 Stars
A very personal service,with staff that are committed to making sure you receive the most up to date information Quickly..Shipways are professional and offer a complete package whether buying or renting a property with extremely competitive rates..I would always recommend Shipways just because they go that extra mile..... Read more
15th Aug 2018 (6 years ago)

D Thomas

5/5 Stars
We sold our house through Shipway's Kidderminster late last year. From the initial visit all the way through to completion we received a fantastic and professional service from the whole team and especially Gemma. I would thoroughly recommend Shipway's Kidderminster due to their strong organisation skills. Any issues we had were resolved quickly and in a personal and friendly manner. We also received good impartial advice in how the process would work and how we could maximise the potential for our property which resulted in us selling our property for significantly more than we expected. This level of service we would not have received from any other agent. Thanks to Shipway's we have now moved in to our forever home, though if we were to ever need to move again, there would be no hesitation in using them again.... Read more
Seller
9th Aug 2018 (6 years ago)

T Anderson

5/5 Stars
I dealt with Laura Windmill for my mortgage. She spent the time to sit down and go though everything with me, talking me through every step and made sure everything was understood. Everything has gone smoothly and I couldn't recommend her or her team more.... Read more
9th Aug 2018 (6 years ago)

D Swannell

5/5 Stars
Shipways were very helpful when we purchased our property, sale went through very quickly and the solicitor were quick. Defiantly recommend Shipways for purchasing and rentals as we have also rented houses through them and they have always been great!... Read more
Seller
9th Aug 2018 (6 years ago)

S Davies

5/5 Stars
Recently sold my mothers property and I couldn’t have asked for better service. Got over the asking price and went through very quickly. Thanks again all.... Read more
Seller
8th Aug 2018 (6 years ago)

G Maffei

5/5 Stars
I registered to let a property and although I didn’t find anything with Shipways in the end, I found the girls in the office very helpful and always kept me updated with new properties.... Read more
Landlord
8th Aug 2018 (6 years ago)

L Morgan

1/5 Stars
Having made an offer on a house we loved we were asked to UP our offer before it was even put forward to vendor. Then told we had highest offer but how much more would we offer as another interested party. Then told other party had to get mortgage where we were cash. Then get a call from area manager to say other interested party was from the branch and would we UP our offer to best and final. Then guess what.... we still didn't get the house...... dishonest and discriminatory, outrageous. Area manager didn't even have decency to call me personally to let me know even though we were chain free, cash buyers with original highest offer we were not successful.....rubbish time wasters .... Read more
Buyer
4th Aug 2018 (6 years ago)

D 777

1/5 Stars
Due to our experience, we have lost money with Shipways. We were promised a guarantee that our application was correct and in receiving the house. At the last moment the landlord disagreed and declined our application. They did not explain what to do to meet the requirements to pass application. All the time we had to call them to ask about progress and any documents if needed. I would recommend to avoid this agency because twice we applied through this agency and both houses were declined. First time was advertised through Shipways and next time they promised they were good and not like others.... Read more
Tenant
10th Apr 2018 (6 years ago)

K Prince

5/5 Stars
Just wanted to say a personal Thankyou to Courtney at shipways Kidderminster, she has dealt with us over the last few months and our constant barrage of calls and viewings to arrange things, and her relentlessness to find us a home and be patient with us Thankyou so much courtney... Read more
20th Mar 2018 (6 years ago)

J Henry

1/5 Stars
Terrible in letting. So rude and inefficient.... Read more
Landlord
6th Mar 2018 (6 years ago)

O Alcorn

1/5 Stars
I found Shipways to be greedy and lacking in professionalism. They took our offer without asking any additional questions, and proceeded to play us off other bidders giving us very little information along the way. Only interested in ripping people off, as other reviews have pointed out. I'm glad we didn't get the house!... Read more
Buyer
21st Oct 2017 (7 years ago)

D Close

1/5 Stars
Only interested in your money. Total lack of customer service. Incredibly slow at getting your rental deposit back to you. They don't bother to call you back when they say they will (unless they want your money).... Read more
Tenant
6th Oct 2017 (7 years ago)

G Brown

5/5 Stars
I did my remortgage with Laura, I found her to be very professional, helpful and quick to return my calls. I couldn't find a cheaper deal elsewhere and would recommend Laura to anyone looking for mortgage advice.... Read more
21st Apr 2017 (7 years ago)

S Gwynne

2/5 Stars
This is my first time going with an estate agents and it seems very expensive before we have even handed over rent and deposite you have to pay £590 I fined that stupid and after all thi an how slow they are I won't be usin again... Read more
Tenant
20th May 2016 (8 years ago)
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