The Pilkington sales agent was very enthusiastic and confident and the outcome was that they achieved their valuation. However their positive 'leave it to us attitude', while it achieved the positive result did mean that we weren't fully aware of how the sale was being handled and they needed reminding to progress the memorandum of sale.... Read more
Seller
11th Jun 2024 (8 mo. ago)
Overvalued the property compared to comparable local houses and received no viewings at all.... Read more
Seller
5th Jun 2024 (8 mo. ago)
Pilkingtn Estates were the first firm to give us an estimate incorporating a range of prices which could influence how rapidly the property achieved a sale.
Their descriprion of the prooperty was entirely positive with no sense olf overselling it to potential buyers.... Read more
Seller
25th Dec 2023 (1 year ago)
Very friendly straightforward and honest... Read more
Seller
22nd Sep 2023 (1 year ago)
Obviously the team are busy Takes time for a reply from them.... Read more
Seller
11th Sep 2023 (1 year ago)
Matthew helped me sell and also help negotiate on my onward , couldn’t recommend more !... Read more
Seller
2nd Aug 2023 (1 year ago)
I asked Pilkington' for a VALUATION,and looked up the person I was communicating with, or my husband did and we both felt instantly she was not the right person for us or the house we have to sell. I find it REALLY IMPORTANT to be ABLE TO HAVE A GOOD RELATIONSHIP and rapore with the agent REPRESENTING YOUR HOME, and have never been unable to choose the sales person I wanted before.... Read more
Seller
29th Jun 2023 (1 year ago)
A very professional estate agent, that takes pride in every aspect of selling your property.... Read more
Seller
10th Jun 2023 (1 year ago)
I would use them again. However, I would have liked a bit more contact ... Read more
Seller
30th May 2023 (1 year ago)
R Taylor
Great service selling our property. Excellent photos and prompt communication throughout.... Read more
Seller
10th Nov 2022 (2 years ago)
We decided to sell one of our rental properties through Pilkington Estates. One of the best decisions we have made. Matthew from the Stoke branch dealt with the sale. Lots of viewings and a sale above the asking price was quickly achieved. Everything was carried out so professionally and we were kept informed every step from viewing to completion. Will definitely be using Matthew and Pilkington Estates again.... Read more
Seller
9th Nov 2022 (2 years ago)
P channel
We just sold our house with Pilkington estates they got us lots of viewings and sold our house quickly, photos are amazing and the service to. They go above and beyond to help everything run smoothly. Would highly recommend.... Read more
Seller
9th Nov 2022 (2 years ago)
L Williams
We decided to sell our house and I had the joy of meeting Corey from Pilkington estates to come and do the job. His knowledge about his job was unmatched. A very well presented estate agent made this valuing job a joy to be around. 100% recommended estate agent as he made it look a breeze.... Read more
Seller
9th Nov 2022 (2 years ago)
S Clarke
Corey performed a valuation on my property. He was very thorough and professional. He unlike other agents seemed to give a fair valuation.... Read more
9th Nov 2022 (2 years ago)
B (Brandonwi9)
Corey valued my property in Tavistock, very professional on time and kind. An asset to the team.... Read more
9th Nov 2022 (2 years ago)
M Weekes
We have recently sold our house with Pilkington Estates and it has been smooth from start to finish, the team are friendly and efficient and made everything easy. Thank you!... Read more
Seller
9th Nov 2022 (2 years ago)
R Mcilvenny
Excellent company ???? we sold our house and brought a house through Pilkington estates. Everything was very quick and dealt with in such a professional manner *HIGHLY RECOMMENDED*... Read more
Seller
9th Nov 2022 (2 years ago)
C mehigan
Thank you Pilkington Estates for the exceptional service and effort you showed in selling our home. The team was fantastic and Communication and clarity was consistently great throughout.... Read more
Seller
9th Nov 2022 (2 years ago)
S Barwell
As soon as we decided to put the house on the market we decided Pilkington’s were going to be our go to Estate agents, from the valuation right through to the sale process it was faultless ! Matt was smart and very punctual when he attended for our valuation appointment. From there we decided we made the right choice. The whole team who dealt with us were professional from start to finish. Now we are over the line and in our new home we couldn’t be more grateful so to Jon , Matt , Viki , Claire , Mya and Chloe we want to send our sincere thanks. Definitely the Best Estate Agents around to use. Scott and Teegan... Read more
Seller
31st Oct 2022 (2 years ago)
C Stacey
One star because I can't give zero stars. If you want to speak to someone you are told they are the phone and will ring you ba ck, you don't hear anything so call ahain to be told they are working from home. Send a email, giess what 7 days later we have this on daily repeat. Still no contact but on the plus side lovely window display for halloween.... Read more
25th Oct 2022 (2 years ago)
B Thomas
Many thanks to all at Pilkingtons who did a great job in helping to navigate me through the pain and stress that is moving house! All who I dealt with were friendly and professional and a pleasure to deal with, particularly Viki who manged through an early exchange in advance of completion to enable me to confidently give notice on my rental property which was a great help.....wish I could say the same about my conveyancer! Thanks again, guys... Read more
Tenant
19th Oct 2022 (2 years ago)
W B
Useless at answering enquiries online. I’ve tried several times and got nothing back... Read more
7th Oct 2022 (2 years ago)
Pilkington Estates have been professional, courteous, informative and a pleasure to deal with. Their sales package, although more expensive, was head and shoulders above their competitors and was worth the extra money. As a first time seller I have found the whole process easy to navigate and have felt supported throughout. I would highly recommend this company and wouldn't hesitate to use their services again.... Read more
Seller
1st Oct 2022 (2 years ago)
T James
Had a viewing booked and asked for earliest time to view the property. Once agreed a date then received a further phone call to say would we like to do day before. Due to work commitments couldn't re arrange and said I will have to stick to original agreed viewing. I contacted office day before to confirm address for viewing to be lied to as they stated they couldn't give address as couldn't get hold of vendor. To be told they will confirm viewing in morning.Following morning I was told can't do viewing as they have received best and final offers from the previous days viewing. So not giving me a chance to view or even bid when viewing was booked over a week in advance. Also originally I was told earliest viewing was to be the date agreed.... Read more
30th Aug 2022 (2 years ago)
S Taylor
Fab service helped my parents sell there house so quick and a fab price to! So helpful would defo recommend them!... Read more
Seller
23rd Aug 2022 (2 years ago)
T Hickman
Thanks to the brilliant team for selling my house. Dealt with Mathew and chloe who were fabulous very helpfull. Very quick sale.... Read more
Seller
21st Aug 2022 (2 years ago)
G Carney
I bought a house through them 3 years ago, and put that house back on the market with another agent in January. They obviously kept my details from the purchase as they called very frequently after the house was listed asking me to sell through them rather than my chosen agent. It's now August and the sale completed 2 months ago and today I had another call from them about the same property. It's bizarre and extremely annoying.... Read more
Seller
12th Aug 2022 (2 years ago)
S sayfe
I booked a viewing and earliest time they could do was Monday afternoon. I received a call Monday morning and lady said to me ''the property has had viewings the day before and they sold the house to the best and final offer!'' How come you have had your best and final offer when there are other viewings pending day after?? for example, I could have offered more today? Not good estate agent if I want to sell my house one day.... Read more
1st Aug 2022 (2 years ago)

Absoulte joke of a business. No attention to detail in adverts and docs. Also kept catching them out with their lies via email and phone. Clearly they think customers are stupid and they can say what they like. I'm over paying them to deliver a service not to have to constantly point out their typos, in correct info etc.
The photographer they used was great and it was the quality of their photos that persuaded me go with them, as most claim 'professional photos' but are poor.
Lost trust with them before their 'open day' which is only a couple of hours. They under valued my house, I pushed for 10k more in line with the market and ended up getting top value for my property which they deemed unachievable. If you use them, get the pitch in writing 'they don't like this' as they do not deliver on what they say. Also do not feel pushed in deciding to go with them during their visit, which came across as more of a window sales pitch.
So far the in house solicitor Muve has been great and now working them directly to avoid dealing with Pilkington.... Read more
Seller
31st Jul 2022 (2 years ago)
C McKee
I purchased a property through Pilkington Estates and I was thoroughly impressed with the service from start to finish. Maisie was a delight to deal with and the whole purchasing process was made easy thanks to the wonderful customer service I received. I would recommend, without any hesitation, Pilkington Estates to anyone either purchasing or selling a home. A first class service!... Read more
26th Jul 2022 (2 years ago)
Agent was out of town and did not know local area. Feedback was not very helpful. ... Read more
Seller
26th Jul 2022 (2 years ago)
M Bullen
I recently sold 11 Coombe way with Pilkington Estate & I can honestly say from the beginning I was nothing but impressed with the service you provided.
The initial valuation, the photos of the house, the actual viewings of my house were all dealt with amazingly & I was generally shocked at how stress free you made the process.
I have sold 2 houses with 2 different Estate agents previously & they don’t even come close to the service you provided.
The house was sold within a week of it going on the market.
I would especially like to thank Viki who in my opinion has gone above and beyond every day dealing with the sale and purchase of the new house me and Ana purchased.
She was quick at responding to any emails and always easy to get hold of.
There was a very stressful period (not Pilkingtons fault) when trying to exchange & she was simply phenomenal during this period.
Once again, a massive thanks to everyone at Pilkingtons... Read more
21st Jul 2022 (2 years ago)
S Faulkner
I sold my house with Pilkington Estates, a very impressive team. I went with the combined legal package with the sale and couldn't be happier. Pilkington Estates sold my house very quickly and it was a stress free sale. Big thanks to everyone at Pilkington Estates especially Chloe for her hard work and dealing with the sale in a very professional manner.... Read more
12th Jun 2022 (2 years ago)
J Zagromski
Good service, but some improvement required with respect to client updates.
Update 24/5/22
I must admit that I have now seen how good they are. Im fully updated on the progress. Really friendly staff. Well done team great change over. You are really focused on your clients.... Read more
7th Jun 2022 (2 years ago)
D bartlett
Don't waste your time. Overpriced our property, viewers they have booked in don't turn up, and we had a grand total of 4 viewings in 4 weeks, and communications are poor... Read more
Seller
25th May 2022 (2 years ago)
E Devon
The staff were very helpful.... Read more
18th May 2022 (2 years ago)
on the whole I am satisfied with the sale so far but we still need to exchange contracts yet so things could change... Read more
Seller
2nd May 2022 (2 years ago)
V Gilmour
Pilkington Estate Agents have been absolutely amazing and by far the best Estate Agent we have used. From Matthew coming out to our property to value it and discuss all the details with such professionalism and then Chloe booking the viewings and selling our property within one day, just brilliant! The pictures and advertisement are also well above the standard of any other agent we have used. I would highly recommend!... Read more
Seller
29th Apr 2022 (2 years ago)
R hardy
Fantastic lights in the office... Read more
14th Apr 2022 (2 years ago)
R Matthews
Ive had the absolute pleasure of dealing with Pilkington estates, specifically Chloe and WOW.
Asked to veiw a property that's tenanted and she managed to sort it out next day, made an offer and had it accepted same day!
Answered countless of my ridiculous questions with precise and direct answers, Chloe was simply fantastic and I can't recommend them enough, lovely friendly and professional staff, top company!... Read more
Buyer
9th Mar 2022 (2 years ago)
S R
Rang to view a property.... was told by Ed that I could only view if I put my property on the market with them. This is conditional selling and is against the law... Read more
9th Mar 2022 (2 years ago)
Jozefina2007
I was dealing with Matthew Sumner from Pilkington Estates when buying a property. Matthew has been very helpful throughout this process. He is very competent and friendly, he answered all my questions regarding the property, and made the necessary checks asap in order to progress the sale smoothly. Excellent communication, knowledge and professionalism from Matthew. I cannot recommend him enough. He is a great asset for this company!... Read more
Buyer
28th Feb 2022 (2 years ago)
Very friendly professional service, kept me updated throughout the whole process... Read more
Seller
17th Feb 2022 (2 years ago)
K Loy
I have had a lovely experience with pilkington estate agents very polite and very friendly.... Read more
8th Feb 2022 (3 years ago)
M Richards
Very impressed all around. Could not fault the service I received from Corey and Breagha. Brilliant communication. Sold our house within a week. Did all they could to help us. Far exceeded all expectations. Would recommend to anyone selling their home.... Read more
Seller
7th Feb 2022 (3 years ago)
P Austin
Highly professional and knowledgeable property consultants utilising a wide range of tools and techniques (including social media) that make buying and selling property an efficient process.
Cannot recommend highly enough following 17 viewings, 4 offers and a sale inside of 2 days of instructing.
Without doubt the best property agency I have had dealings with.... Read more
Seller
31st Dec 2021 (3 years ago)
M edwards
Within a week of my rental property being on the market it has SSTC for a great price. I'm eternally grateful to the team at Pilkington Estates Matthew for valuation and Chloe especially for the marketing aspect and open house which at present has secured the sale. Onwards and upwards for me to find my perfect home for me and my daughter.... Read more
Seller
16th Dec 2021 (3 years ago)
G Bersey
My Daughter had a difficult situation when in the process of changing agents, when both agent provide excellent offers. I was particularly impressed by the calibre of Pilkington's representatives, particularly Cloe
Tonkin who showed great confidence and maturity in the way she dealt with the situation she is pro active ,well spoke and well dressed a credit to her company .... Read more
30th Nov 2021 (3 years ago)
K Rumsey
Pilkington Estates are clearly setting the bar high for others to compete with in the South West. Exceptional personal care and attention given by team member Chloe, making returning back to my hometown a joyous one, especially as she helped us secure our dream home! Could not thank her enough.... Read more
Buyer
16th Nov 2021 (3 years ago)
H Tomlin
Have been waiting for a call back for over a week now about viewing a few properties and still nothing! However, just sent through a valuation request and my phone rang within 5 minutes! Only interested in making money from you.... Read more
29th Oct 2021 (3 years ago)
T R
A good estate agents cannot just rely on taking 'nice' photos. The after sales care is so poor and the lack of responsiveness in what is a very anxious time for all just added to the stress. Wouldn't recommend to anyone.... Read more
4th Aug 2021 (3 years ago)
A H
I recently purchased a property through Pilkingtons. They did a great job of keeping me updated, chasing updates as well as communicating between me and the Vendors. Great job all around.... Read more
Buyer
28th Jun 2021 (3 years ago)
A Shaw
Everyone is so easy to talk to! They explain everything perfectly, and it makes finding a house super easy and smooth. Thank you to all of the team!!... Read more
17th Jun 2021 (3 years ago)
L Ashman

I have just had the worst service from this company, I tried to arrange a viewing for the property that went on The market last week, I arranged 2 viewing via Prime Location with zero response from them, (they Cleary do not check this platform) I then called 3 times to try and arrange a viewing and I was either told I now couldn’t make a booking ( house was only on the market a day) and that they would ring me back, 3 calls and 4 emails later still no response, If you are thinking of putting your house on the market with this company, please consider how I have been treated as a cash buyer,I wanted to view and place an offer to buy the property, im sure I wasn’t the only customer that was ignored, resulting in the property being sold for far less that what it could have fetched,
Was this deliberate so the buyer could get the property cheaper ??
I will be informing the owner of the property of me experience with the company, in this very buoyant market you cannot treat cash buyers with such disregarde, they clearly do not have the house seller best interests at heart... Read more
Buyer
15th Jun 2021 (3 years ago)
S Owen
good service throughout... Read more
18th Nov 2020 (4 years ago)
Tutorialastic
Not great with communication but still work hard for the seller, perhaps not so much for the buyer... Read more
10th Nov 2020 (4 years ago)
S Holdsworth
Poor... Read more
9th Oct 2020 (4 years ago)
S Wellington
We bought a property from Pilkington Estates and they were amazing!!
They weren’t pushing like a lot of other estate agents. They’re communication has been second to none! Not only are they professional but also friendly. We dealt a lot with Jon and Claire, who helped us loads! Even though we weren’t their clients. Could not recommend them enough!!
Thank you all so much!!... Read more
Buyer
25th Sep 2020 (4 years ago)