A Wilson
I enquired about a rental property and I was told that I wasn’t going to be a suitable tenant based on my age and because I have children. I note that both of these factors are directly or indirectly to protected characteristics and this represents discrimination in breach of Pointens’ obligations under the Equality Act 2010. Further I note that this conduct in relation of tenant screening is due to become directly unlawful under the new laws coming into force on 1st May 2026, so for tenancies starting on or after 1st May which the one I enquired about likely would, this is questionably unlawful now.... Read more
Tenant
20th Apr 2026 (11 days ago)
S Butcher
Excellent service, throughly knowledgeable, reliable, quick to respond. We have both sold and purchased property through Pointens and I wouldn’t hestitate to use them again.... Read more
Seller
24th Jul 2024 (1 year ago)
E Daniels
DONT USE THEM
Been messing us about for a year trying to sell our property... Read more
Seller
24th Feb 2023 (3 years ago)
M Olivotti
(Translated by Google) Very efficient and attentive welcome
(Original)
Accoglienza molto efficiente e attenta... Read more
21st Aug 2022 (3 years ago)
M Cox
2nd visit in 2 weeks. Amazing quality, piping hot... Read more
17th May 2022 (3 years ago)
G McNamara
Andrew and his team were incredibly helpful and professional when selling our house. They know their market very well and in my experience you could not get a better local independent estate agent. They are a great asset to Holts ‘s high street.... Read more
Seller
12th May 2021 (4 years ago)
A Danpure
Very helpful and friendly... Read more
3rd Apr 2021 (5 years ago)
V W
Andrew took us to view some properties — and it was the worst experience we have had in all of our 18-month long house search.
He rushed us through every room, tutted at the current in-situ tenants when they were talking us through the property, and it was painfully clear that there was some issues between the estate agents and owners.
A highly uncomfortable experience and such a wasted trip as we had travelled over 2 hours away to view these houses. Upon reflection, we did actually like the house and tried to put the experience with Andrew behind us — but in the end, we didn't feel comfortable having him as the estate agent for our first house purchase.... Read more
Buyer
19th Jan 2021 (5 years ago)
C baldry
Never got back to me. Guess not interested!! Not from Carl from his wife!!... Read more
4th Nov 2020 (5 years ago)
R Bunney
I put in an offer on a parcel of land after doing my investigation on line.
I chased the offer down after not hearing back from Andrew the owner.
No acknowledgement after nearly 3 weeks to then finding out the listing was either sold or removed. Not professional at all.
Would not recommend... Read more
Buyer
27th Sep 2020 (5 years ago)
K Abbs
Really lovely helpful staff... Read more
7th Jan 2020 (6 years ago)
N Lee
Not very clean... Read more
15th Oct 2019 (6 years ago)
T Abineri
Good agency. Helped us with a couple of minor problems very swiftly. Would use again! (tenant)... Read more
Tenant
29th Jul 2019 (6 years ago)