J Horwell
Not overly impressed with the valuation! The young lady was Excellent though.... Read more
10th Sep 2023 (1 year ago)
V goodchild
Great knowledge of the housing market and local area by Clive. He has an absolute wealth of information. So impressed with the service he so kindly provided.... Read more
29th Aug 2023 (1 year ago)
A T

Thank you for your reply, I was interrupted as I was leaving the review and it reminded me to come back and elaborate.
Your reply for those who didn't see it "Hi Jenny. We're sorry to see your silent review - we've been scratching our heads, but we can't work out what this relates to. Please feel free to get in touch to elaborate, so we can understand what happened."
This is an example of the passive aggressive approach we had from the team throughout. I'm not surprised you don't know who we are, as no one ever seemed to know who I was when I called about our sale.
Our experience started when Keys tried to poach us from a different estate agent. They emailed us with an unprofessional email advising us our estate agents had closed overnight without anyone knowing about it and left us in the lurch. (This wasn't true, we had been informed throughout). They told us they were surprised our property hadn't sold as the market was buoyant and should get our asking price.
A month or so later we realised our estate agent being out of the town wasn't the best option and being as keys was the only choice, and false promises of the price they could achieve we reluctantly moved across. Despite the "buoyant" market we were advised to reduce the price, pressured to accept lower than that, and took a number of months to sell.
We used the solicitor recommended by keys (because when we bought through them previously they blamed every delay on our solicitor). Despite this, they still tried to blame every delay on our solicitor, and once again Paul Winterbourne became very aggressive over the phone in pushing to get the sale through. There was miscommunication by Keys regarding items to be left and this led to further dispute and delays, with keys further pushing and trying to intimidate us into leaving very personal items to us. In the end I had to resort to email only as the last thing I wanted in my lunchbreak was to be spoken to in the manner keys, and Paul Winterbourne find acceptable when dealing with their customers.
Unfortunately being the main estate agent in Sheringham has halted their growth in terms of customer service. Perhaps you could accept this if they could deliver on their promises, unfortunately not.... Read more
Seller
10th Aug 2023 (1 year ago)
D Green
Huge thanks to everyone at Arnolds Keys, Sheringham, particularly Clive, Paul, Charlie, and Joe, who recently sold a property for us.
This was not an easy sale for them, but they dealt admirably with a couple of hiccups we encountered along the way and went the extra mile to bring the sale to fruition.
The team are highly professional, extremely friendly, provide timely updates, and are always ready to help with queries, thereby providing a first-class service and ensuring a smooth outcome.
We would highly recommend Arnolds Keys.... Read more
Seller
6th Feb 2023 (2 years ago)
H Hudson
Lovely people very friendly and accommodating... Read more
11th Apr 2022 (2 years ago)
R Young
Great service friendly staff... Read more
30th Jun 2021 (3 years ago)
N Mears
Nice lady rang to ask about our needs, very happy with the service... Read more
25th Apr 2021 (3 years ago)
B Blaydon
We have had an excellent service from the Sheringham branch, very helpful with keeping us updated. Having an expert sales person in Sue Hall has made things even better. we are just about to complete on our property and are looking forward to our new lives in that lovely county. Many thanks Sue for all your hard work. Kind regards Sara & Bob B.... Read more
Buyer
10th Mar 2021 (3 years ago)
P Sutcliff
Completed a purchase through AK. Great at comms, and pushed hard to keep everyone in the loop, and especially helping to agree dates towards the end. Would recommend.... Read more
Buyer
18th Nov 2020 (4 years ago)
J Jarvis
I would be very happy to recommend AKArnolds. All the staff have been compassionate to my situation, friendly and very professional, from the beginning of the valuation and throughout the sale of the property.
They always were very helpful keeping me up to date with everything going on and gave lots of advice when ever I needed it.... Read more
Seller
5th Jul 2020 (4 years ago)
Wayne
Telephoned Agents to view a property I had seen to rent in a East Beckham. Believe it was the Norwich office. Incredibly unhelpful and inflexible around viewing. Travelled 17 miles to view this property from the outside. Called office again as I was interested to view inside. Requested agent that they contact Landlord/Landlady to arrange viewing, as interested, but declined. Have decided that I would rather deal with an agency that offer better service and therefore will be viewing other properties later today.... Read more
Tenant
24th Aug 2019 (5 years ago)
J L
Excellent local estate agency in Sheringham with a highly professional, yet personal, approach. I have used Arnolds Keys for many years and can't fault them. They always go the extra mile... Read more
17th Aug 2019 (5 years ago)
C Aldridge
We book cottages from here... Read more
1st Apr 2017 (7 years ago)