Back

Explore my area
Home toolkit
News & guides

Estate agents by area
Sold house prices by area

Estate Agent Valuation
Request an in-person valuation with an agent to discover your property's true market value.
Online Valuation Tool
Get a free instant estimate of your home's value.
EPC Checker
Find out if your home has a valid Energy Performance Certificate.
Listing Monitor
Already on the market? See how your online property advert is performing.

Selling guides
Estate agent guides
Mortgage advice
Conveyancing guides
Property news

See All News & Guides

Selling guides

Estate agent guides

Mortgage advice

Selling without paying off mortgage

Conveyancing guides

Property news

Latest market news

Agent shortlist

HouseWorth

Is this your branch? Claim your page here.

Home
Estate Agents in Sutton Coldfield
Preferential Properties Ltd - Sutton Coldfield - Lettings

Preferential Properties Ltd - Sutton Coldfield - Lettings

2.3

32 reviews

Closes at 5:00pm

224 Lichfield Road, Sutton Coldfield, West Midlands, B74 2UB

Preferential Properties Ltd - Sutton Coldfield - Lettings are an estate agent in Sutton Coldfield. They mainly list properties in B75, B23 and B72. Over the last 6 months, they've listed 9 properties, with 6 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove.

Opening hours

Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm
Saturday 9:00am - 2:00pm
Sunday Closed

View all details

Preferential Properties Ltd - Sutton Coldfield - Lettings Reviews (32)

Have you used this agent?

All (32)

Seller (0)

Buyer (0)

Landlord (7)

Tenant (11)

General (14)

A karim

Just finished our tenancy agreement after 2 years 3 months. The whole Preferential team have been fantastic but specially Emma K since I dealt with her from day one till the end of the tenancy, she is brilliant. to be fair they always fixed any fault in the property pretty quickly so thanks to Victoria for this. I did not deal much with the director Simon but he did some adjustments to my contract to be able to give the month notice from the day I exchanged contracts of the property I purchased so thanks for this. From our side we have kept the property always clean and taken care of it as if it was ours. I recommend Preferential.... Read more

1st Mar 2024 (1 year ago)

O Jones

The best letting agents I have dealt with. I could write an essay on how they have helped me get my lovely home. I am forever grateful, especially for Emma - she is extremely professional, friendly and evidently cares for the tenants she supports. I am very lucky to also have a good landlord too. I would definitely recommend. Thank you ??... Read more

Tenant

27th Feb 2024 (1 year ago)

E Dobson

A lot of these reviews are from disgruntled tenants. Often the issue is more to do with a poor property owner rather than the agent who manages it on their behalf. I own several properties in the area and use Preferential Properties to find me a suitable tenant. I have always found their service really quite exceptional (and i've dealt wth a few letting agents). They are proactive at finding me a suitable tenant and support me when the tenant wishes to leave. There is a robust process in place for deposit return so as long as you leave the property in the condition you found it (with the exception of wear & tear) you will get your deposit back! it is wrong and unfair to leave such negatives reviews when it is often down to a poor landlord NOT the agent. As a landlord myself I am more than happy working with Pref prop!... Read more

Landlord

30th Jan 2024 (1 year ago)

Chuks

Fixed a viewing and the lady called Emma didn't turn up,not even a phone call,this is absolutely unprofessional.... Read more

9th Dec 2023 (1 year ago)

Lucky

Unprofessional... Read more

26th Aug 2023 (1 year ago)

J Withers

We rented a flat for a year and Emma was delightful throughout. She's great at her job. We raised issues and they took action during the tenancy, hence the two stars. However, upon departure we realised that, under the direction of Simon Bacon, Preferential Properties exploit people that do not know the ins and outs of renting a property. They will take from your security deposit for the littlest thing and blame you for not documenting it when you first arrive in the property. An honest business wouldn’t do this. Document every inch of the property when you arrive. Take photos of everything, because they will blame you for every imperfection. They've suggested we caused damage which we know was present when we arrived, and penalised us for it. I wonder how many times they've pulled this trick on unsuspecting tenants. Simon was incredibly rude to my partner over the phone when she raised objections to his assessment. I'm sure they won’t use the money that they have taken to clean and repair the property as the flat needed a deep clean when we moved in and the same repairs needed to the property when we moved in appeared on our move out documents. The property really suffers from damp. We raised concerns and they took action to improve it, but nothing has worked and it affects every room. We've had to throw furniture and clothing away because of the damp, and thoroughly cleaned the flat on a weekly basis to try and stay on top of it. To then be told that the flat required a deep clean upon our departure was quite insulting. The pictures they took that justified a cleaning bill of £135 are comical, including a dead bug on the kitchen counter. Now we have to waste our time reporting this company in the hope of reaching a fair resolution, rather than Simon just doing honest business with people they described as good tenants.... Read more

Tenant

28th Jul 2023 (1 year ago)

R Massey

Don't live at the flat they let out on Garrard Gardens - the condensation is completely unmanageable and your furniture and clothes will get covered in mould and eventually ruin some of your items. Not only that, the black mould on the walls and windows will make you unwell. The reviews are right about what they say regarding the deposits. We have been deducted 1/3 of our deposit for things that were there before we arrived and extremely petty things. Simon is rude and exploits people. He conducts dishonest business by taking just enough money that it is not questionable for things that were problems in the premises before and placing responsibility onto tenants. They will get you by saying you had the opportunity to take pictures and make comments. I naively thought I wouldn't have to take responsibility for problems with the premises before and if I had to provide evidence of every detail wrong this does raise suspicion of dishonest business. It is their opinion what classes as 'fair wear and tear' and this will include a few scuffs on the walls. No matter how much you clean the property on departure they will still add a huge cleaning bill and make references to 'ceilings not being cleaned.'... Read more

Tenant

28th Jul 2023 (1 year ago)

T A

Probably one of the best estate agents I've dealt with. The moving in process was smooth, any time I have needed to get into contact with them they have been available by phone and email and have responded so quickly. Emma is lovely and even the staff who conduct quarterly inspections were extremely polite and helpful. They have reached out to me well in advance of the tenancy contract end which is great because as you approach the end of your tenancy it can be quite stressful so the proactivity gives you peace of mind. I have had one repair request which was dealt with great and at this time I have had no issues. Would definitely recommend. Quite a few negative comments about racism and I have not experienced anything of the sort - in fact, when it comes to things like renting, sometimes you feel like this could have an impact but Emma was really welcoming, polite and didn't deal with me any differently based on the colour of my skin so I don't understand the comments and can only attest to how I've been treated.... Read more

Tenant

19th Jun 2023 (2 years ago)

P Senior

We rented a house through Preferential and were delighted with their service and quarterly inspections. When we gave notice they were very flexible which was a help.... Read more

Tenant

15th May 2023 (2 years ago)

D uju

This is the worst company to deal with in terms of letting! You wanted someone out of your house, yet you went ahead and gave a negative referencing to another company to prevent them from letting. Evicting a mum and her 3 and 1 year old kids who never owed rent for a single day is the worst form of racism ever experienced. And then refusing to return the deposit!!... Read more

Landlord

9th May 2023 (2 years ago)

U Nwakuna

They are terrible people. Simone, Charlotte and. Emma. They are not just racist but will also reap you off, they are not helpful and will keep your deposit. These bunch lack human empathy. It’s a shame really. Pls don’t go here!... Read more

4th May 2023 (2 years ago)

J Taroni

Excellent property agents I highly recommend their services, they are easy to deal with highly efficient, very conscientious and good value for money.... Read more

8th Mar 2023 (2 years ago)

S Jackson

Awful company that discriminate against people! Avoid... Read more

2nd Aug 2022 (2 years ago)

J Hughes

THIS COMPANY NEEDS TO BE INVESTIGATED IM LOOKING AT AS MANY people who could come forward for a Television company who is interested in there. Business practice... Read more

23rd Mar 2022 (3 years ago)

A Vincent

Absolutely lovely staff. Cannot recommend them enough. :)... Read more

15th Feb 2022 (3 years ago)

G Swain

Atrocious persons working here. Extremely rude. Terrible service. AVOID... Read more

10th Jan 2022 (3 years ago)

C ward

HOLDING BACK MONEY FROM DEPOSIT S WITH NO REASON AT ALL SO BE EXTREMELY CAREFUL ON CHECKOUT OF RENTAL PROPERTY,S... Read more

Tenant

30th Dec 2021 (3 years ago)

J DaVinci

Current tenant and ringing the office as no hot water for 3 days . Doesn't connect to their out of hours number... Great ...... Read more

Tenant

3rd Jun 2021 (4 years ago)

H Phone

Really not a nice company to deal with treat you like your invading there socal life far to busy chatting to each other... Read more

1st Jun 2021 (4 years ago)

R Zyskowska

Would not recommend to rent property through this agency as they will not return your deposit in full they expect you to return as a brand new worst agency ever... Read more

Tenant

7th Mar 2021 (4 years ago)

J Jones

They tell lies but we caught them out saying there was other viewers and that the landlord had other properties that hey dealt with . So glad we had contact with the landlord.... Read more

14th Jan 2021 (4 years ago)

L Smit

I WOULDN'T RECOMMEND THIS COMPANY We were in a property whom worked with the preferential properties group, They were hard to get hold of they either didn't awnser calls nor mails. We had to send out application in 25 times for the place and to top it off the paperwork is so damn much . (Ended up telling us we are declined then accepted due to the paperwork) Snaglist needs apps which is I think unnecessary after all the paperwork to download apps.... Read more

Tenant

24th Oct 2020 (4 years ago)

S Simmons

The manager is arrogant and rude. Unless you want your property let to drug smoking chavs don't use them.... Read more

Landlord

10th Jun 2020 (5 years ago)

R Urunkle

Staff are rude and look down on you. Seem too interested in personal life.... Read more

11th Dec 2019 (5 years ago)

M Guy

Nice staff meals where always fresh and hot .... Read more

13th Sep 2019 (5 years ago)

M Teladia

Very professional. Smooth transitions for lettings... Read more

Landlord

16th Jul 2019 (5 years ago)

C Fawkes

I had a real pleasure to rent from this agency. Though it was just a few months, the stay at one of the properties rented by Preferential Properties was really nice and free of any hassle. Communication was spot on and without any delay. I happened to have an issue with electric shower heater twice and it was resolved very promptly. Many thanks to Debbie, for patience, guidance and very professional approach. Highly recommended!... Read more

Tenant

3rd May 2019 (6 years ago)

N SK

Extremely disappointed that we are getting back less than half of our £1k deposit. We were told we would be inspected 2 weeks prior to leaving the property to allow any defects to be corrected. This did not happen but the house was in good condition. I regret ignoring the bad reviews for this company. I do NOT recommend.... Read more

Tenant

12th Dec 2018 (6 years ago)

C Ogrady

We live above one of there properties, agents ignore any complaints you have about tennents they rent to, and when they disturb other residents in areas who are ill/disabled and you ask them to keep noise down whilst they are slamming doors you are greated with 'oh shut up' lovely customer service will be also complaining to landlord who os there customer and the agents manager when there open, also had bad reviews off the company from previous tennent where theu charged her rent for not even being in property whe it was agreed she wouldnt need to pay... Read more

Landlord

6th Jan 2018 (7 years ago)

S Clarke

I do not understand the negative reviews for Prefproperties on here. I found all the staff to be extremely helpful, kind and very considerate. From personal experience Debbie and the rest of the staff made me feel like I was their only interest. I would not use any other letting agent. I would highly recommend Prefproperties. First class one to one service.... Read more

Landlord

2nd Dec 2017 (7 years ago)

F Fazal

Ref 42 Norfolk rd viewing last night House had 2 filthy mares in it stunk of body odour from very large girl stunk so bad I coughed my god house was gothic in dirt foot stuck to floor awful agency had 3 applications said pay sign you'll get your money back... Read more

12th Nov 2017 (7 years ago)

S m

Bad experience for years when in charge of all my properties . Manage them myself now and safe hundreds of pounds.... Read more

Landlord

19th Oct 2017 (7 years ago)

% of asking price: We cannot show these stats publicly. To view these, you'll need to create an account.
Average sale time: We cannot show these stats publicly. To view these, you'll need to create an account.
Fee: We cannot show these stats publicly. To view these, you'll need to create an account.

Instantly compare agent fees and performance

Listings by number of bedrooms

Listings by postcode

Number of listings

Find out how we collect and process this data

Activity

All

New

Price change

Removed/Sold

More agents nearby

See more agents in Sutton Coldfield

Sold properties

Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.