Avoid at all costs. Dishonest agents who are totally unscrupulous>... Read more
Seller
15th Sep 2023 (1 year ago)
The professional manner in which these people deal with tenants is shocking. Professionalism rating 0/10!!... Read more
Tenant
7th Dec 2021 (3 years ago)
D Borja-Edwards
Vicci giosannu is particularly good at her job, fair and honest with the tenant and landlord. Discreet and professional even when faced with difficult decisions... Read more
2nd Mar 2020 (4 years ago)
V ej
Horrendous company I thought they were great at the beginning then realised how hostile they were towards me and my partner. I had a leaking widow for months and it never got fixed so I was paying almost double to stay warm. I then left the property out of my own accord and got the remainder of my deposit back apart from sum to to minor smoke damage from candles. This is when everything went wrong I am now homeless because of this agency they gave me a bad reference so I can't get any property anymore, I didn't do anything wrong I don't owe any money and I didn't damage the property, I never had any complaints and was over all a good tenant.
Please don't use this company especially if you are young and they will screw you over. I hope you are happy priory knowing that someone is now homeless because of you ????... Read more
Tenant
4th Feb 2020 (5 years ago)
P beynon
Do not rent with this agency.nov 23rd my sons mother reported water leaking into her property.my son has asthma after being born prem.since then his health has deteriorated so bad that his doctor told his mum to rush him into hospital.despite meetings that the office manager cancelled,despite me taking the day off especially, and follow up meetings and empty promises they have not as much as offered a dehumidifier .walls have mould and water pours down walls.when I go in to speak for my boys mum as she is upset the manager wont even look at me instead all the other office staff pile into the conversation which is so unprofessional.despite breaching the housing act and doing nothing to remedy it until the day day environmental health get involved.scandalous how an upset women and her poorly son has been treated DO NOT USE THEM AS IF ANYTHING HAPPENS THEY ARE NOT INTERESTED... Read more
Tenant
3rd Feb 2020 (5 years ago)
Chelle
Most unprofessional agents I have ever used. Truly awful attitude.... Read more
28th Jan 2020 (5 years ago)
Yentov
Shocking shocking shocking! Avoid like the plague, distressing moving in procedures which are more intimate then most physical examinations, staff that have a disgusting attitudes towards people (their attitudes towards everything made me almost not go through with the rental) is disgusting, they're just there for the paycheck with a greedy boss who lets unsuitable and illegal properties as they only care for lining their own pockets.
The worst lettings agency I have ever had the displeasure of using. Don't make the same mistake. Avoid.... Read more
Tenant
22nd Dec 2019 (5 years ago)
W Marsh
Vicci and her team have been calm and professional during a very long drawn out sale which had problems further down the chain. Vicci chased for answers when our solicitor did not and we were able to get some answers thanks to her. At Priory the phone is always answered and all their team are helpful, truthful and keep a calm demeanour in a stressful situation. I won’t be selling my home again in a hurry but I would use Priory if I did... I cannot praise them more.... Read more
Seller
14th Sep 2019 (5 years ago)
B jewess
Decent staff, occasionally require chasing for rental issues... Read more
Tenant
20th Jul 2019 (5 years ago)
B jewess
Decent staff, occasionally require chasing for rental issues... Read more
Tenant
20th Jul 2019 (5 years ago)
L payne
Not a bad letting agents.most of the staff are great just one lady in there thinks its ok to stereotype a single dad.... Read more
Landlord
15th Jun 2019 (5 years ago)
C Butcher
Lee (I believe the manager for the lettings side) was always a delight to speak with. The rest of the staff always polite, understanding and eager to help. Full disclosure is given; I knew exactly where I stood in receiving my bond back, and clear instruction on how to ensure this which I did in full by simply cleaning the flat before vacating. Always responded to my requests within the day. Fantastic agency.... Read more
Tenant
22nd Dec 2018 (6 years ago)
E Environmental
Very helpful, especially on the lettings side, great awareness of the issues with letting property in Wales - Rent Smart Wales... Read more
Landlord
6th Dec 2018 (6 years ago)
I Undisclosed
Very poor customer service on the phone and in person. Staff answering the phone make a minimal effort to help and certainly do not come across as friendly and professional. The lack of professionalism and customer service stands out like a sore thumb in comparison to other estate and letting agencies in Barry. Whenever i see a house listed under priory I instantly get put off as I dont want to deal with this estate agency. Surely the amount of negative reviews they have already had would push them to achieve better but clearly not... Read more
30th Nov 2018 (6 years ago)
W Anderson
Top team, as a landlord I respect their advice, especially after the government introduced Rent Smart Wales.... Read more
Landlord
16th Nov 2018 (6 years ago)
P luce
Bought a house from these was told it was refurbished really they just did a very short mod and hid all the things headed doing precicion did the work OMG shocking workmanship even my 10 year old could do better... Read more
Buyer
10th Nov 2018 (6 years ago)
F Alexandros
Staff are rude and manipulative, nothing gets fixed and you will never see your bond again... Read more
Tenant
30th Jul 2017 (7 years ago)
H Being
'Professional, Efficient, Sharp, Dynamic, Caring and Friendly Team!...
Head and shoulders above their peers!
I strongly recommend Priory Estates et al!.
This message was peer reviewed ????
(Spoke with another Priory Tenant
other day) so quite true! ????
(Current Tenant - 3 years)
Ms Nadia Von Feldmeier... Read more
Tenant
23rd Jul 2017 (7 years ago)
P Construction
Even more of our new and refurbished properties have sold thanks to Rhys and the team at Priory Estates, great work, can highly recommend.... Read more
Seller
18th May 2017 (7 years ago)
G Davies
Great service from Rhys, Vicci and the team. Vicci has been absolutely amazing throughout our move. Our house was up with a different agent for 2 months...we changed to go with Priory and Vicci sold it within days. She helped us with our new house in every possible way she could. The best estate agent I've ever dealt with. Thank you priory!... Read more
Seller
18th May 2017 (7 years ago)
R Williams
Very professional service and extremely knowledgeable..... Read more
17th May 2017 (7 years ago)