Slow in issuing paperwork... Read more
Seller
17th Jun 2025 (22 days ago)
Agent lost our house keys which led to major problems for us. I really liked the Manager when I met her which is why we went with them. Not had one call from her since incident to apologise & discuss what happened in our home. They did pay for lock replacement but it ended there.... Read more
Seller
14th Jun 2025 (25 days ago)
D Mansell
Mark, Rhi and Sophie provided an outstanding service to myself!! All the team were highly professional!!... Read more
13th Jun 2025 (26 days ago)
M frost

Outstanding Service from Allan and Harris Barry-Especially Sophie
Our journey with Allan and Harris Estate Agents in Barry began in 2023 when we purchased our first property through them. Since then, our relationship with the team-and especially with Sophie-has only grown stronger. Now, in 2025, as we continue to expand our property portfolio, we are delighted to say that Allan and Harris, and Sophie in particular, remain our trusted partners.
Sophie has truly mastered the art of relationship management. She combines professionalism with a warm, friendly, and supportive manner that makes every interaction a pleasure. Whether we’re buying, selling, or simply seeking advice, Sophie is always approachable, responsive, and proactive. She takes the time to understand our goals and concerns, offering guidance that is both insightful and tailored to our needs.
What sets Sophie apart is her genuine commitment to her clients. She goes above and beyond to ensure a smooth process, keeping us informed at every stage and always making us feel valued. Her attention to detail, reliability, and positive attitude have made a real difference in our property journey. It’s clear that Sophie is not only an asset to the branch, but also the key reason for our continued loyalty and support.
While the entire Allan and Harris team in Barry has been fantastic-helpful, knowledgeable, and efficient-Sophie truly shines the brightest. Her dedication and exceptional service have made her our go-to contact, and we look forward to working with her for many years to come.
If you’re looking for an estate agent who combines expertise with genuine care, we cannot recommend Sophie and the Allan and Harris Barry team highly enough.... Read more
Buyer
14th May 2025 (8 weeks ago)
J Bowen-Bravery
Sophie and the team were generally good during the selling process, but was a bit disappointed with the solicitors that Allen and Harris use, I was never kept updated. Never the less, estate agents were good.... Read more
Seller
26th Apr 2025 (11 weeks ago)
D Aldous
Sophie and the team were fantastic in selling our property. We were really pleased with the care and diligence shown by them all. This put our minds at ease throughout.... Read more
Seller
13th Nov 2024 (7 mo. ago)
Sophie from the Barry branch was very knowledgeable, approachable and friendly. An asset to the branch. Everything was dealt with promptly.... Read more
Seller
29th Oct 2024 (8 mo. ago)
C Stokes
The team in this branch are very friendly, diligent and provided me with excellent service for my sale. Will use them again in the future... Read more
Seller
20th Apr 2024 (1 year ago)
E Jones
The team at Allen and Harris Barry provided an excellent service. They Ensured a quick a quick sale. They handled our requests professionally and promptly. We also used their approved solicitors which provided an excellent service. Thank you Sophie and the team!... Read more
Seller
27th Oct 2023 (1 year ago)
Although it did take longer than we hoped it would Allen &Harris kept me informed every step of the way. Very professional but friendly.
I would definitely recommend them to other buyers and sellers.... Read more
Seller
13th Oct 2023 (1 year ago)
V Lakhiani
Sophie and her team offered a professional and friendly service in the sale of our property. Thank you to everyone at Allen and Harris Barry for all your efforts. We really appreciate it!!... Read more
Seller
13th Sep 2023 (1 year ago)
L Eaves
Helpful, patient, prompt, friendly - a great team. The ladies that helped us all the way to exchanging on our dream home were a pleasure to deal with! Would recommend them for buying or selling and if we ever need to in the future, we wouldn't hesitate getting in touch.... Read more
21st Aug 2023 (1 year ago)
M Ellis
This is the first time I've used Allen and Harris Estate Agents. From the first time I spoke with Ria to the times I have met and dealt with Ria ever since, she has been amazing. Friendly, efficient, quick to get back to me with any information I needed or requested. I have to say Ria has been a pleasure to deal with and she has helped me make the purchase of my property really easy. Ria event set up an appointment to meet the seller of the property which was such a beneficial experience all round. I have to say I would highly recommend using Ria and Allen and Harris to any of my friends and family should they need them. Ria is really personable and has a lovely, friendly manner which is perfect for customer service and dealing face to face in what can be a stressful experience. Thank you Ria for making my moving experience a really good one.... Read more
Buyer
15th May 2023 (2 years ago)
T Davies
My mum, Heather, has recently sold her house through Allen and Harris and she was really impressed with the friendly and efficient service they provided. Ria in particular was always there to help my mum through the process and always went that extra mile to help my mum out. She kept her updated with feedback from potential viewers and was always there for any advice my mum needed.... Read more
Seller
15th May 2023 (2 years ago)
M Foan
The team in the Barry office, Ria,in particular have been extremely helpful throughout the sale and purchase of a property. Ria has helped in areas which I am sure are not in her job description , and always acts in a pleasant and professional manner. I would not hesitate to recommend this Agency .... Read more
Seller
15th May 2023 (2 years ago)
J Curnick
Absolutely appalling customer service. Booked a viewing last Saturday for next Saturday. Turned up to the house to no one there. Rang them to be told all viewings were cancelled on Thursday and everyone contacted. Sophie on the other hand didn't believe this was the case, so said she would check the call log and ring me back. Surprise, surprise, over two hours later she had to admit no one rang me and that i was not even registered!. I appreciate a staff member was called away today due to an emergency but it's a Saturday, I can't believe there isn't a back up plan. To add insult to injury this house was an auction so time sensitive, and the only day I could do was Thursday. She replied ,oh that's closed diary every Thursday. Shocking, not even an attempt to receive their error and offer me 30mins of their time on a 'busy' Thursday. I will not bother looking at a house with them again or give them the satisfaction of an estate agents fee.... Read more
11th Mar 2023 (2 years ago)
G Edwards
Very helpful. experienced and knowledgeable staff... Read more
9th Jan 2023 (2 years ago)
T Jewell
I was a first time seller, selling my new-build property in Barry. This was, by no means, an easy transaction; held up by multiple issues and awful communication and failures of my buyer and her Solicitors. The only saving grace throughout it all was Sophie and her team in Barry; professional, supportive, outstanding knowledge and advice, as well as being some of the kindest, most supportive and understanding professionals I have ever known. Always on hand to help, excellent communication and going well above and beyond what an Estate Agent would usually do for a seller. I cannot recommend them enough. A massive and heartfelt thank you to Sophie and her team for everything :)... Read more
Seller
12th Oct 2022 (2 years ago)
J Dunn
The process of buying a house is a painful one! Sophie and Ria helped take some of the pain out of the process by keeping me up to date on a regular basis and always acting on my requests to chase other parties involved. A big thank you to the team at Allen & Harris from me!... Read more
Buyer
28th Feb 2022 (3 years ago)
R Jones
The Barry team were fantastic in helping me sell and move, always up to date feedback and fast replies. Will definitely keep recommending the team and will use them in the future.... Read more
Seller
23rd Feb 2022 (3 years ago)
S white
When looking for a property in Barry, I found the team incredibly helpful always kept me up to date with new houses coming to the market promptly. Would definitely consider selling with them when the time comes to move home.... Read more
23rd Feb 2022 (3 years ago)
T James
Sophie and Ellie and ria were brilliant friendly and helpful... Read more
4th Feb 2022 (3 years ago)
S Young
I arranged a week in advance with Allan & Harris to have my property valued by Sophie who failed to turn up. No telephone call, text or email was received to cancel beforehand or to apologise afterwards. Very disappointed.... Read more
Seller
2nd Feb 2022 (3 years ago)
L Jones
Great team.... Read more
23rd Oct 2021 (3 years ago)
G phillips
I was very happy with the service provided by the company. The person I dealt with was polite, very professional and was always there to help and guide us through the whole process. I will definitely recommend them to anyone wanting to sell a house. G. Phillips... Read more
Seller
19th Aug 2021 (3 years ago)
E W
Without Carly & her team's hard work, legal issues with our sale wouldn't have got sorted as timely as they were - 100% thanks to their efforts. Always responsive, always happy to help & a friendly bunch, we wouldn't hesitate to use A&H Barry again.... Read more
Seller
1st Jul 2021 (4 years ago)
H Williams
Bought a house from them and every time I called they answered quickly and gave me all the information I needed.
All staff were very polite and kind and if I were over to sell a house myself, I'd consider using them.
Thanks Team Allen & Harris!... Read more
Buyer
7th Jun 2021 (4 years ago)
H Griffiths
Very friendly & helpful team in Barry. Thank you to Simon for finding my perfect property for me after several disappointments and a difficult path getting to this point! Carly & Sofia equally professional, friendly & responsive - all you can ask for when going through a potentially stressful experience. Here is the 6th star ??... Read more
27th Jan 2021 (4 years ago)
J thomas
Good viewing... Read more
6th Oct 2020 (4 years ago)
O weighellw
Good service all the staff always there for you. Helped me to fill in lots and lots of forms if I couldn't understand them. Ben very good as all the staff csnt remember all your names thank you... Read more
28th Aug 2020 (4 years ago)
R Jefferson
Absolutely loved working with this estate agency. Helpful and friendly from start to finish and it's so refreshing working with people who actually care about their jobs!
Gemma helped me organise viewings for a time that suited me, checked in to see how I got on and was just overall very friendly and bubbly!
Jack who showed me the property could answer every question I asked, he talked us through the best spots in town, what the local area was like and even gave me advice about the areas for other viewings I had booked in. He even walked us back to our car and helped with where to park.
I spoke with a mortgage advisor Matt who was incredibly efficient and made me feel at ease with the scary prospect of being a first time buyer.
Overall they are the full package. I would highly highly recommend to anyone selling or buying!... Read more
Buyer
29th Jun 2020 (5 years ago)
X Cooper
After a great deal of fuss to have phots taken and get details to a solicitor when we first our house on the market we have found the follow up service abysmal, we have had 3 viewings in a year and after each one no feedback whatsoever and when we have phoned to ask questions we are that the person we need to speak to will call back but never does and it also appears that there is no answerphone. I would say this is not only unprofessional but rude.... Read more
Seller
31st Jan 2020 (5 years ago)
T Jones
A great team, who will work for your money! Friendly, approachable and professional...... Read more
20th Nov 2019 (5 years ago)
J B
Highly recommend Barry team. Richard Goy is fantastic broker who goes above and beyond and nothing is to much hassle. Me and my husband are first time buyers and Richard couldn’t make the process simpler and easier for us. We were informed at every stage of “buying journey” and he held our hand till keys were handed in. Even after purchase found time to check if everything was ok. Branch manager Ben Smalley also very professional, helpful and speed the things up for us. Thank you Barry branch for all your help and our new lovely house.... Read more
Buyer
28th Sep 2019 (5 years ago)
L Barber
My husband and I went to see Richard Goy to find out what our chances were of getting a mortgage. We were not very hopeful as we had been turned down in the past by other mortgage advisors, but Richard was amazing and made our dream reality. 8 weeks later and we are just about to complete on our very own home!
Richard talked us through all the steps and kept us informed all the way through the process. We can not thank him enough for what he has done for us and our family.
Highly reccomended!!... Read more
Buyer
18th Sep 2019 (5 years ago)
H Davies
Ben Smalley and the team at the Barry office dealt with the sale of my property and were extremely professional whilst providing a personal service. Following their advice, my property sold within two days of going on the market. I was kept up to date every step of the way and made to feel like an individual rather than just another client.
Having dealt with other agents in the past I would certainly recommend Allen & Harris for excellent and efficient customer service. As a National company, what seems to distinguish them is their focus and expertise at a local level making me, as the client, feel valued and supported.... Read more
Seller
31st Aug 2019 (5 years ago)
M Crabbe
Disappointed with the service we got, promised an open day but didn't get it, had a viewing on Good Friday an offer received the following Wednesday after I had told them on the Tuesday I was not happy with the fact they brought some to view my house whose home was not even on the market let alone sold. Left the offer on the table but I had to go into the office to ask for the offer letter which I was given on plain paper and not even signed, then had 2 more viewings that were generally time wasters who hadn't even read the details on the house. At the end of July we terminated our contract as the house was not sold. Also apart from the internet and the shop window never saw my house advertised anywhere else.... Read more
Seller
12th Aug 2019 (5 years ago)
B jewess
Very friendly staff and helpful whilst looking for property or mortgage advice... Read more
10th Jul 2019 (5 years ago)
B Browder
What an amazing estate agent. The team at Allen & Harris in Barry are awesome! Buying a property is one of the most stressful things that you can do, but our agent Matthew Boyce, worked extremely hard and did everything in his power to speed up the process and reduce our stress levels. We used a solicitor recommended by the estate agent who made the buying process a breeze. It's been 4 days since completion and Matthew had the courtesy to call us today and ask if everything was okay. The customer service of Allen & Harris is of the highest standard. Thank you guys for all you have done... Read more
Buyer
9th Jul 2019 (5 years ago)
N Joseph
Fab mortgage service from Richard Goy! Very helpful and informative. Highly recommend!... Read more
30th Jun 2019 (6 years ago)
B Lovett
Great service from Ben and the team, cannot fault their work ethic... Read more
20th Jun 2019 (6 years ago)
P Duggan
Selling my house couldn't have been made any easier, Ben and Phalem pitched it and priced it perfectly and it sold on the first viewing, couldn't be happier.... Read more
Seller
9th May 2019 (6 years ago)
S Edwards
Really friendly staff very polite and excellent knowledge.... Read more
27th Apr 2019 (6 years ago)
J jones
We decided not to sell our house in the end, but when we met Ben it became apparent he had our best interests at heart. He demonstrated to us how compared to other valuations we had, that our house was worth more money and he had a plan other than just putting it on the internet. When our circumstances change we will use Allen and Harris.... Read more
Seller
18th Apr 2019 (6 years ago)
C Long
Would recommend Richard Goy (mortgage advisor) to anyone! Me and my partner as first time buyers at 18&19 didn’t have a clue where to start or how to go about buying a property.
We cannot believe how easy and fast the Process has been. After starting to try and buy a house only 2 months ago we have now had an offer accepted on a house and mortgage offer ,which we would have defiantly not got without Richards help.
Couldn’t thank Richard enough for all he has done for us! making a normally stressful Process, stress free and simple. A genuine, helpful individual who we felt easy to talk to and knew wouldn’t push us to fast. ????????????... Read more
Buyer
16th Apr 2019 (6 years ago)
B Russon
Great service, gave a much better valuation than other local estate agents and came through with a sale near that price. If I'd have gone with other valuations from other agents I would have been receiving about 15-20% less than what I received. Ben gave a very confident valuation and showed he had done his market research which is why I placed the property with them. Would highly recommend.... Read more
Seller
20th Mar 2019 (6 years ago)
J Davies
Had a great service with these guys, would recommend all the team especially Ben... Read more
21st Feb 2019 (6 years ago)
P Moyle
Plamen was very helpful and very knowledgeable about the property we viewed. Thank you very much for your help.... Read more
18th Jan 2019 (6 years ago)
S Jones
Excellent office, very knowledgable team, Ben particularly was great. Will recommend to friends and family... Read more
13th Jan 2019 (6 years ago)
T Alicia
Ben Smalley took over as branch manager a couple of months ago mid way through the transaction very happy with the way he sped up the process! Would recommend specifically the branch manager. Beth was also helpful. Not overly impressed with other colleagues unfortunately. Messages not passed on, promises not kept etc.... Read more
19th Dec 2018 (6 years ago)
L Jones
Very very pleased with Ben (the branch manager) and his team. Sold my house with no hassle and fuss. The photos were excellent and brochure looked good, can’t speak highly enough about the Barry office... Read more
Seller
13th Dec 2018 (6 years ago)
J Everett
Ben, Beth Plamen and Jude were fantastic, a tricky purchase made easy by the team! From the first contact where they registered my details to handing the keys over to our new house, lots of care and you can tell they love their job, would certainly recommend these guys 5*... Read more
Buyer
13th Dec 2018 (6 years ago)
F F1000DS
Beth, is a knowledgeable advisor. She listened to our concerns over moving and buying. Also gave us options of having photographs taken, finding a house without having people view before we were ready to view/move. We would highly recommend Beth, she is thoughtful & pragmatic. Thank you very much Beth, Maria & Rhiannon... Read more
13th Dec 2018 (6 years ago)
I can't comment on other branches but the Barry branch made selling our house like pulling teeth out. Lack of communication and slow service inevitably lost us our first sale as we were 4 months in. Took a further 3+1/2 to secure and sell. Also I wouldn't recommend using the solicitors Griffithings (supposed to be best buddies with Allen and Harris) all they do is blame each other. We raised a complaint with Area manager he didn't even respond or follow up.... Read more
Seller
30th Sep 2018 (6 years ago)
M Currey
Probably the worst estate agents iv ever had the displeasure of coming across. Never get back to you when they say they will, slow, lethargic. Manager is useless, its a complete joke. Avoid.... Read more
11th Sep 2018 (6 years ago)
D Baynham
Poor communication throughout, would not recommend using them if you're looking to sell your property.... Read more
Seller
2nd Sep 2018 (6 years ago)
S Whitbread
HORRIFIC HORRIFIC CUSTOMER SERVICE! No feedback. No returned calls despite 5 attempts! No reply when I called office on 3 occasions (great for prospective buyers) branch manager Ben didn't have courtesy to return complaint call.... INSTRUCT AT YOUR PERIL... Read more
30th May 2017 (8 years ago)
J Williams
The team at Allen and Harris Barry Jude, Craig and Caney [please excuse spelling] were instrumental in the recent purchase of my sons lovely new home in Barry. At all times nothing was too much trouble, and the professionalism and enthusiasm of the team shone through. Thank you very much all at Barry-you made a potential nightmare little more than an excitiung dream.... Read more
Buyer
9th Apr 2016 (9 years ago)
P Walden
I have a house for sale with them and cant get an answer on the phone and Andy doesn't ring back
Imagine if you were trying to buy a house from them.... Read more
Seller
5th Feb 2015 (10 years ago)