L She
Absolutely no no to this one, unprofessional behaviour even handling the call inquiry. The girl was with an attitude and rude! Thanks for answering the call! and anyway never heard of this agency before so wouldn’t rent through them!... Read more
Tenant
2nd Jan 2025 (20 days ago)
M Wozniak
Been renting my flat from this agency 5 years ago for more than 8 years, always very helpful and professional. All the checks been done up to date. I would definitely recommend it. Thank you guys so much for everything.... Read more
Tenant
30th Nov 2024 (8 weeks ago)
M DLM
A brilliant find. After being recommended to pure estate agent by a good friend and rental investor, I was delighted to meet the team who where so easy to deal with, full of knowledge and genuinely always go the extra mile. They managed to find me a good tenant within 24 hours from showing them the property,By far the most effective agency i have ever used and i will continue to go back to them .The best tenants like dealing with them also, as pure estate understand how to handle people and don't just treat each let as a transaction or a fee, I believe they care about matching the right home to the right people.
So big thank you ADNAN and the rest of the team ????... Read more
Landlord
17th Jul 2024 (6 mo. ago)
This firm handles my property so well, i cant thank them enough. They helped me evict my tenants who gave me trouble for years, then helped me refurbish the property and let it all in less than 7 months. So thankful for all their understanding, help and expertise. They really do stand out from other agents.... Read more
Landlord
14th Jun 2024 (7 mo. ago)
A Zafar
Super reliable bunch of people and excellent in what they do. Pure Estates has managed my properties and I am very satisfied with their service.... Read more
Landlord
14th Jun 2024 (7 mo. ago)
F Torbas
I have been a tenant for Pure estate for over 5 years. Their service is impeccable.... Read more
Tenant
10th Jun 2024 (7 mo. ago)
C fox
Guys please don't bother saying email me directly, because we both know that doesn't work as emails are usually ignored by you. I am still seeking my deposit, you have failed to secure deposit or return it, God only knows how many others you have done this to. It's ironic that the good comments or 5 star reviews say you are professional and great but nothing great in particular except from cheating. Those who have worked for the company leaving customer review is obviously biased and they have not been at the receiving end of the dishonesty.... Read more
Tenant
18th Jan 2024 (1 year ago)
F Khan
Thank you so much for years of great service. I have been letting my property with Pure Estates for over 10 years and have had a perfect experience. I recently had to sell and the process has been quick and seamless. I cant thank you all enough!... Read more
Seller
12th Dec 2023 (1 year ago)
R ALALI
Unfortunately couldn’t not recommend these estate agents more. Had a signed tenancy agreement by both parties (tenant and agent on behalf of landlord) which was Mohammad Shahbaz, only to be informed a day after the proposed move in date that the landlord won’t be renting his flat out after 4 weeks of having confirmation and then a signed tenancy agreement on the 23/09/23 by both parties. Mr Mohammad then tried to inform me that nothing can be done legally as no keys were exchanged which is completely false, and to say he claims he’s been in the business for 15 years is hilarious. A signed tenancy agreement is a legally binding contract that needs to be legally upheld which is the agents responsibility to ensure this happens. Mr Mohammad attempted to take himself out of the situation and blame it on the landlord solely, which granted is the main person to blame but I believe they allowed other offers (higher than the advertised price) and attempted to terminate this tenancy agreement to get a higher paying tenant. This has wasted 4 weeks of our time, in a rental crisis has caused him to be homeless as he had given notice to his current abode. Wouldn’t suggest anybody uses their services as they’re a bunch of unprofessional idiots to put it as nice as possible. The landlord and pure estates/hotspot property group ltd think this is okay but I will be making sure they know they can’t do this by taking them through the property ombudsman and see what they think about the situation.... Read more
Tenant
29th Sep 2023 (1 year ago)
N
GREAT COMPANY EXCEPTIONAL SERVICE!!! So happy with the way the Pure Estates team have dealt with finding me a reliable tenant and guaranteed rent without any hassle and updating me every step of the way. Everything went by professionally and I personally couldn't be more happier being a landlord and working with these guys. Definitely recommend going to these guys if you're a landlord.... Read more
Landlord
9th May 2023 (1 year ago)
K Bali
Booked an appointment to visit the property. Nobody was there to attend and no one responded the call. Such unprofessional people. All the bad reviews are right about the agency. Totally misleading people.... Read more
28th Apr 2023 (1 year ago)
J Davies
Awful behaviour by Adnan and Co receiving money and then claiming never to receive. Con agents.... Read more
25th Apr 2023 (1 year ago)
Abz
Those allegations below are pathetic. Do not be put off by those false allegations which are flawed. I have personally worked with Pure Estates and it’s like no other place that I have visited. They treated me like their own, not knowing who I was. Pure Estates…Well where should I begin really. Kind. Helpful. Compassionate. The Staff are incredible. I have no words for them. Words cannot do justice to their hospitality. I would highly recommend renting properties or buying through Pure Estates.... Read more
24th Mar 2023 (1 year ago)
J Ghiv
I'm in an accommodation it's just so bad I think staff are rude... Read more
Tenant
28th Feb 2023 (1 year ago)
S Thatukuru
What type of agency this is taking money from students mainly they are targeting students and working professionals they will ask documents for overacting and if you pay agency fee extra they will give you home with out any proper documents also and after 1 month they will say the house is not good please vacate landlord is not accepting and they will again give there house to another people very fraud agency oh my god collapse these type of agency people these people or not eating food students and Working professionals money and they will enjoy in pubs that manager will ask you your wife also if you are married very worst fellow... Read more
Tenant
28th Feb 2023 (1 year ago)
J tatukuru
very fraud agency cheating people they will take the homes which is in problem and the will paint very good and cover all the problems of home and when we give complaint houses in problem please give key they will say please empty all the home and they will ask 1 week time after the they will not respond very fraud agency... Read more
28th Feb 2023 (1 year ago)
P Janu
Hi please don’t trust this agency when I asked home they asked to pay the money in cash I paid after I paid they given me some receipt for half amount after that they will say no deposit you paid pay money very fraud people illegal activities all... Read more
Tenant
27th Feb 2023 (1 year ago)
H Pemmasani
I went to this agency to take home they Asked me money to give the home as a broker fee they are cheating the people very worst agency don’t trust this agency please very cheating people mostly they will target and cheat international people... Read more
Tenant
27th Feb 2023 (1 year ago)
H Raja
My experience with Pure Estates has been great! Amazing customer service at Pure Estates. The team really took their time out to meet my needs and find the perfect place for me. They were quick, efficient and very professional. It made my move from Manchester to London seamless and I was able to move in quick with no hassle.
Thankyou... Read more
Tenant
28th Oct 2022 (2 years ago)
Z lunat
great service !! very friendly service. definitely recommend.... Read more
15th Jul 2022 (2 years ago)
M Hassan
Professional people... Read more
12th Jul 2022 (2 years ago)
Zak88
WARNING: DO NOT LET THEM MANAGE YOUR PROPERTY! IF I COULD GIVE THEM -100 I WOULD! STAY AWAY FROM THIS COMPANY!!NO COMMUNICATION- THEY DONT REPLY TO EMAILS AT ALL OR CALLS.THEY WORK ALONGSIDE THE TENANTS. HAVE VERY "SNEAKY" SERVICE THEY RENTED MY FRIENDS PROPERTY OUT TO 2 FAMILIES AND DIDNT EVEN LET US KNOW. ALWAYS THINKING OF EXCUSES. FULL OF LIES FROM THEM. MADE OUR SITUATION 10X WORSE AND LONGER YOU WILL REGRET IT IF YOU SIGN UP WITH THEM. ADNAN GAURI YOUR A JOKE YOU DONT KNOW WHAT PROFESSIONALISM IS NOR YOUR STAFF LIKE THAT JOKER SYED BUKHARI. ITS A WONDER THIS COMPANY IS STILL RUNNING. I DONT BELIVE THE 5 STAR REVIEWS AT ALL THEY MUST BE FAKE. THE WORST ESTATE AGENTS EVER! STAY AWAY!... Read more
17th Jun 2022 (2 years ago)
H prajapati
They are not answering calls... Read more
20th Apr 2022 (2 years ago)
M Ie
They are very profitional, helpful and very friendly people in that egency my landlord is exelente person.
Thanks for helping me
Obrigada ????... Read more
20th Mar 2022 (2 years ago)
V Chagnon
We rented from Pure Estates for year and a half. The only reason we left was because my husband's job transferred him to another location during the Covid-19 pandemic. All of the staff at Pure Estates were professional and friendly, and the property was well-managed by Adnan Gauri. We were able to view the property/room straight away. They processed our tenancy agreement quickly, and the completion of documents ran smoothly. Pure Estates provided excellent customer service in addressing all our enquiries regarding maintenance or repairs etc. Adnan was always quick to respond to our texts and emails regarding our queries. He was consistent in following-through, ensuring that any work that was completed adhered to safety regulations, and was completed in a timely manner. Many thanks to you Adnan for always taking care of us! Maurizio Romano and Valerie Chagnon... Read more
Tenant
17th Feb 2022 (2 years ago)
B Mac
Really bad service .. careful they will say any thing to get you the deposit and money and after start the problems..... Read more
6th Oct 2021 (3 years ago)
O Mohammad
Professional, efficient and helpful. I have just rented my property through Pure Estates and am extremely happy with the service I have received. Pure Estates guided and helped me during every step of the tenancy so a big thank you to Saadiya and her team for all their help. This is especially important for me as I live over 100 miles away. I would definitely recommend Pure Estates if you have a property or if you are looking for one.... Read more
Landlord
29th Dec 2020 (4 years ago)
S Sikander
You have to give credit where its due and I wished I had dealt with Pure estates time ago, I have dealt with so many other agencies but Pure Estates top the list, you can see the professionals coming from far away, I have only dealt with Pure Estates over 2 years now and everything has gone so smoothly, no issues at all, everything is done accordingly, emails and phone calls are always returned within 24hours, I have only really spoken to Adnan and Saadia and they have always been very kind and helpful, I wished I had given them my property time ago, I strongly advice that you can close your eyes and leave everything in their capable hands of Pure Estates, Thank you so much guys for everything you have done so far and look forward to working with you again, Thanks, one happy landlord, Shabba... Read more
Landlord
20th Oct 2020 (4 years ago)
S ch
I was living earlham grove before 3 months landlord advise us leave the property because his son want to live there we leave the property and waiting for our advance rent they did not give us back many time call them don’t care 3,4 time I visit their office they said we will do but no action.i told them just tell me why you are not giving us money no answer.... Read more
Tenant
8th Jul 2020 (4 years ago)
TheNathaaly
the agent of the office was very attentive ... answering any questions and transmitting security..apartament great location, new apartment, clean .. complete ...... Read more
28th Feb 2020 (4 years ago)
A Khan
Do not use these guys, they managed a property for a friend of mine. Little did he know they gave out 2 tenancies , 1 to the landlord and 1 to the tenant. They both had diffrent rents listed on them. Basically they were stealing rent for 2 years as neither party met. They only found out once we went to the property and asked the tenants who bought up a diffrent copy of the tenancy with a diffrent rent amount. Despite being confronted they still wanted there fee for finding the tenants. Run by a bunch of family jokers who have no idea about property despite having a shop front. Family members than do these positive reviews to show what nice people they are. The main culprit is adnan ghauri who the owner is more crooked than his staff and hides behind ..what a joke.do not use these cowboys. Just to add they than write there responces to reviews such as who are you and what property is invloved. This must show how many people they are doing it to and can not keep up with there own wrong doings. Keep away... Read more
Landlord
12th Jan 2020 (5 years ago)
Z Hassan
Pure Estates are really helpful , I got property from them , and also Excellent service..Honestly They are really Cooperative .... Read more
Tenant
15th Oct 2019 (5 years ago)
K Nowaczenko
Well managed property, helpful and understanding staff.In case of any issues, its really possible to find a compromise and sort out any issues in professional way. Honestly recommend Pure Estates for any future tenants. I am sure you will enjoy the stay!... Read more
Tenant
6th Mar 2019 (5 years ago)
T Sabir
Professionally handled property with a great sense of urgency. Very reasonable and everything completed well within time frames. Really pleased with the service and can’t recommend enough... Read more
18th Jan 2019 (6 years ago)
S Sadiq
Avoid these d.bags if you are a landlord. They tried to charge me for a ventilator which they did not install. Earned over £400 commission per month when they agreed early on that they increase what i would receive once the flat was occupied. the receptionist tried to call the police when i went to collect the keys two days AFTER they should have given to me. Showed absolutely no respect for my elderly mum who was locked out by the receptionist. Her defense was she was only following orders from the management which i understood( her following orders). The management knows my parents for over 10 years and for them to treat her so shabbily is beyond me. I got the flat in real mess, i have not asked for the deposit for the repairment i wanted them out of my life asap. Don’t be fooled by their “marshallah” and “inshallah”.
As with all 4 or 5 reviews, take 4 or 5 stars reviews on this page with a pinch of salt.... Read more
Landlord
3rd May 2018 (6 years ago)
N hossain
Even a quarter of star is not appropriate for them. Disgusting people. Tenants stay aware from Pure Estate. They will never fix any problems, only good at giving you false promises after promises. You will never get you deposits back from them.... Read more
Tenant
28th Apr 2018 (6 years ago)
H Shah
If you are a Landlord DONT give them your property . Totally unethical.
liars , and cheats. DISHONEST.... Read more
Landlord
16th Feb 2018 (6 years ago)
C Savage
I can only rate it 5*
Been renting from Pure Estates for over 8 years one of the best and helpful estate agents I had come accross so far.
Keep up the gold work PE Team!... Read more
Tenant
30th Jan 2018 (6 years ago)
P Patel
Pure Estates have handled my property for the past few years and in that time there have been a couple of issues but they have been dealt with swiftly.
There is always someone at the office if I need anything and the service provided Is alway professional.... Read more
Landlord
24th Jan 2018 (6 years ago)
M Bano
No less than 5 starts for there fantastic professional service! I've worked with several letting ages and can say by far I have found pure estate to be the most reliable and efficient, will definitely be sticking to these guys. Thank you also for the add ons and free no obligation advice you are always ready to give. Particular thanks to Adnan for your patience, i know we are not the easiest of customers as we are so particular with our requirements. Having young children with health problems and finding the right accomadation was a dreaded task for most of the estate agents we approached but you guys genuinely made us feel at ease.
Thank you!... Read more
Tenant
20th Jan 2018 (7 years ago)
N Photography
Pure Estates are a great company highly professional individuals who have dealt with me and my family for over the past five years , helped me with some free advice when needed always looked after me . Thank you pure estates.... Read more
19th Jan 2018 (7 years ago)
S Mumtaz
Pure estate was recomended to me by a friend, it is a very organised agency who offer outstanding professional service to their clients. Friendly staff, happy with their service, and haven't had no complaints.... Read more
19th Jan 2018 (7 years ago)
S khan
Pure Estates is a very organised agent who offer outstanding professional service to their clients. I was recommended this agent by my sister as she has been with them for several years now. Till date we haven't had to worry about a single issue. Very happy with their service.... Read more
10th Jan 2018 (7 years ago)
N islam
After years of different letting agents...and not sticking to them for longer than 6 months, i came across Pure Estates. 5 years on and I still recieve the same professional service as day 1. Adnan, Saadia, Bik, Salman, Ahmer are a friendly, organized, hardworking bunch and between them I have not had a worry regarding maintenance, rent, paperwork for any of my properties. No job is too big or small for them eventhough I know I am a difficult landlord! I am a happy landlord and regularly recommend Pure Estates to other landlords and renters. Look forward to working with them for many years to come. Keep up the good work guys!!! ????... Read more
Landlord
10th Jan 2018 (7 years ago)
H bozokay
Very unprofessional wasted my time shown tennents my house they liked it put deposit down with these agents then wasted my time all day by saying will email.you paperwork evert time u called it will.be done in 30 mins but nevwr
Did will never use them.again... Read more
Landlord
8th Jan 2018 (7 years ago)
R Mohammed
Most disgusting people I have ever dealt with, they enjoy exploiting and extorting low income families. House conditions are very bad with mice and vermin but have never ever sent pest control or anything. One window has been cracked ever since I have moved in and they never changed it. Bick, Salman, Adnan and also Sadia seem to be like good people at first but they are the biggest criminals I have ever come across especially Sadia who is the most disgusting person I have ever met, would rather the house catching fire then you trying to avert the situation in the person.
You are better off paying double and going to a smaller house as it is just not worth the heartache dealing with these people.... Read more
Tenant
19th Dec 2016 (8 years ago)
Sye!
The people managing this estate agent are CROOKS! The worst ever estate agent I have ever come across. Zero Star! Trading standards should be called and the financial services authority should also be informed. They take advantage of vulnerable old/disabled people by messing them around with their deposit. They never call you back even in an emergency. Electric and gas nowhere near up to safety standards. I can go on and on. Do NOT by any means associate yourselves with "Pure Estates". Nothing pure whatsoever!!!
#SCUM... Read more
Tenant
14th Oct 2016 (8 years ago)
J M
I'd give no stars if I could. These people handle my property very unprofessionally. They work with landlords that illegally convert properties and the conditions of living are appalling. They refuse to do anything about it. They leave a family with two young children living with mice, damp, mould, completely unsafe gas and plumbing and improper fire proofing.
AVOID PURE ESTATES AT ALL COSTS.... Read more
Tenant
22nd Aug 2016 (8 years ago)
A aleem
I loved the service. They gave me details of all the lettings available and were very clear and upfront.... Read more
3rd Aug 2015 (9 years ago)
K K
Excellent service... Rented my property in two days.... Read more
Landlord
17th Jan 2015 (10 years ago)
A Ghauri
Excellent customer service. Thank you so much Adnan you was truly amazing and helped me all the way. Highly recommended to use for letting. Truly the letting specialist!!... Read more
Landlord
23rd Jun 2014 (10 years ago)
A Ghauri
Very professional service. Were able to find me an investment property just at the right price and guided me through the whole process... Read more
Buyer
29th May 2014 (10 years ago)