We registered with Ben at Keatons and not having great experiences with agents we were hesitant. After explaining all our needs Ben sent my partner a few options that fit exactly what we were looking for, you rarely get properties that match with what you actually tell your agent what you're looking for, unfortunately we missed out on the property we offered on. We would recommend Stratford rent department to any of our friends in the area though.
I am single mother rented a property for two years from Keatons and never missed rent payment looked after the flat as I am mature and clean person after two years they said land lord decided to sell apartment and I should leave the flat. They harassed me with phone calls agent turning to the property without prior notice I felt intimidated specially when one time saw agent trying to open my flat with the copy they had their excuse was the knocked and no body answered,, till this day I am scared to open doors and have three locks, I found out that the land lord never sold flat they just increased rent and rented it to some family 35% more than what I used to pay. You are rubbish agents gangsters and criminals.
The team at Haart were very helpful and patient for my property purchase. They allowed me to view the property several times (often outside of working hours). They also helped to get me all the additional information I needed about the property before I purchased it. A special Thank you to Carla, Michael and Danny who have been lovely to interact with, even when the purchase and timescales looked impossible.
I would give them zero stars if that was an option.
I specifically instructed them not to put a board up in front of the house in order to deter any vandalism/theft etc and they went against my wishes and put a board up anyway.
Haart said they received an offer of £xxxk which seemed unrealistic as the house was valued at £50k less. I was instructed to notify the solicitors and paid them to start work. However, after 2 weeks I heard nothing, when questioned they gave unacceptable excuses (the prospective buyers were busy etc).
After coming from from holiday, Haart told me about another offer - £20k less but cash. Again, after a few weeks I found out that the solicitors still hadn't even exchanged details, accompanied by more time-wasting excuses.
They finally told me the prospective buyers were waiting for a survey which wasn't booked in for another few weeks. But when I asked local surveyors they said they were available to check out the property within the next few days.
While I continued to wait for this survey, Haart informed me of further offers which never materialised, much like the first 2 bogus offers. It seemed there was no due diligence checks done on potential offers at all....or there were no offers to begin with!
By this time the property had been up with Haart for 6 weeks. I instructed Haart to tell serious buyers to put down a deposit of £5k to secure the sale. But after countless excuses, almost 2 months of time wasted and loss of potential rental income, I then went with another estate agent instead who rented the property within 2 days and kept me informed throughout the process.
Haart also left post lying around when prospective buyers came to view the property which is extremely unprofessional.
In summary, it was a complete waste of time and money to use Haart and they were beyond unprofessional throughout the whole process.
I received excellent support and service when buying a house. Thoroughly recommend! Not your typical estate agents.
I've dealt with 4 other estate agents in the past and never felt the need to warn other people of their dreadful service provided, from start to finish we received incredibly lazy communications, expect to wait a week for an email reply, you can try calling but you'll be never get past the receptionist who makes a false promise of a call back.
Thanks so much to Izabela and Karen to making everything happen for us. We love the house and appreciate all the hard work to move us in.
Just a bunch of thieving criminals. When we were in the property rather than sorting problems they just tried to point the finger at us instead. This includes a gas leak in the property. Now we have been moved out and away from that hell hole it has been 2 years and they still haven't paid us back our deposit. I have spoken to the landlord, he told them to return the full deposit, they are ignoring him and us and just stealing our money.
They are a bunch of thieving criminals and need to be shut down.
I recently completed a purchase through Foxtons at Stratford as recently as January 2018. I must say the entire team is very friendly and professional and I would like to give a special thanks to both Shanola and Simon for going beyond their call of duty and doing everything they can to complete the sale as swiftly as possible.
I would highly recommend Foxtons as the place to both buying and selling your property as they do what they say and a company that stands out from rest of the competition.
Worst money grabbing estate agents in the country. Ruthless exploitation of London renters and huge players in the legal racket that is private renting in London. Morally repugnant. Avoid like the clap.
Claudia and Kenny were very proactive in making sure our house purchase went through as smoothly as possible, chasing lawyers etc and making sure we were kept informed the whole way through. They went above and beyond, even helping us to handle our buyers even though it wasn't really their job as they were not the agents in charge of handling our sale. Also, they were just really nice people to deal with. Finally, they were always available on the phone or made sure they got back to us within a couple of hours if they were busy - that is a huge plus if you're doing something stressful like buying a house! Thank you very much Stow Brothers E11.
Their valuation was higher than I expected, and they revised down from an initial figure of £635k to £600-625k. In the end the property sold for just over £585k (after a long time on the market and a reduction in the asking price from £600k to £575k).
All that said, the people were always polite and friendly, the fees were reasonable and I think their brand works well. A decent estate agent, definitely.