I rented my first London flat from this branch and have found the service and customer care to be one of the most professional I have encountered with an estate agent. For this reason I will most likely always look up Keatons for any future requirements. Highly recommended!
I am single mother rented a property for two years from Keatons and never missed rent payment looked after the flat as I am mature and clean person after two years they said land lord decided to sell apartment and I should leave the flat. They harassed me with phone calls agent turning to the property without prior notice I felt intimidated specially when one time saw agent trying to open my flat with the copy they had their excuse was the knocked and no body answered,, till this day I am scared to open doors and have three locks, I found out that the land lord never sold flat they just increased rent and rented it to some family 35% more than what I used to pay. You are rubbish agents gangsters and criminals.
We purchased our house though Haart at stratford, and I cannot fault the team. They worked really hard to find a property which was suitbale for us and then went out of their way to help us get into the property on the compleation date so we werent homless! We love our new home and will be inviting the team over to see what we have done with it when its all finshed. Would really reccomend the team to all my freinds and family! Special shout out fo Sayma and Danny! Thanks again guys!
I would give them zero stars if that was an option.
I specifically instructed them not to put a board up in front of the house in order to deter any vandalism/theft etc and they went against my wishes and put a board up anyway.
Haart said they received an offer of £xxxk which seemed unrealistic as the house was valued at £50k less. I was instructed to notify the solicitors and paid them to start work. However, after 2 weeks I heard nothing, when questioned they gave unacceptable excuses (the prospective buyers were busy etc).
After coming from from holiday, Haart told me about another offer - £20k less but cash. Again, after a few weeks I found out that the solicitors still hadn't even exchanged details, accompanied by more time-wasting excuses.
They finally told me the prospective buyers were waiting for a survey which wasn't booked in for another few weeks. But when I asked local surveyors they said they were available to check out the property within the next few days.
While I continued to wait for this survey, Haart informed me of further offers which never materialised, much like the first 2 bogus offers. It seemed there was no due diligence checks done on potential offers at all....or there were no offers to begin with!
By this time the property had been up with Haart for 6 weeks. I instructed Haart to tell serious buyers to put down a deposit of £5k to secure the sale. But after countless excuses, almost 2 months of time wasted and loss of potential rental income, I then went with another estate agent instead who rented the property within 2 days and kept me informed throughout the process.
Haart also left post lying around when prospective buyers came to view the property which is extremely unprofessional.
In summary, it was a complete waste of time and money to use Haart and they were beyond unprofessional throughout the whole process.
Pettyson and Prestwich were professional and approachable from the word go. Always available and honest. Elaine who guided us through our first ever purchase is worth a special mention. We would highly recommend!
After showing interest in an apartment in Snaresbrook and arranging a viewing by phone, I received an email confirming the address and time for the viewing. As it turned out, I was given the wrong postcode and therefore arrived at the wrong address, a 20 minute walk away from where the property was actually located. I received a call from Du Preez Botha who asked me where I was and, after explaining to him that he had indeed given me the wrong postcode he said "well I had the same postcode as you and have never been here before myself and I've managed to find it". Although I should have checked the name of the road itself as well as the postcode, I did only use the postcode as I was using my google maps app. Estate agents are by nature rather arrogant people who know the rental market well, they have a lot of interest in each property. Having said this, if a mistake is made on one's part, one should accept this, not blame the client. He did apologise, although this didn't feel too sincere. I also work in a very busy office where I am responsible for providing addresses to clients. So a word of advice from me would be to: A. double check both the number / name and street name and B. make sure the postcode provided to a potential client matches the address. In this way the time wasted for both parties will be avoided.
I used to rent a flat with Bairstrow Eves stratford branch, the staff are very helpful, specially the manager Karen. I highly recommend Bairstrow Eves.
Just a bunch of thieving criminals. When we were in the property rather than sorting problems they just tried to point the finger at us instead. This includes a gas leak in the property. Now we have been moved out and away from that hell hole it has been 2 years and they still haven't paid us back our deposit. I have spoken to the landlord, he told them to return the full deposit, they are ignoring him and us and just stealing our money.
They are a bunch of thieving criminals and need to be shut down.
you know what you are getting with Foxtons. Things get done. Worth paying for quality. Very happy with our service, the team were extremely helpful and flexible with multiple viewings and regular contact.
Worst money grabbing estate agents in the country. Ruthless exploitation of London renters and huge players in the legal racket that is private renting in London. Morally repugnant. Avoid like the clap.
Plaistow - Haart are a fantastic team to work with on a day to day basis, they return calls, are pro-active with their chasing and generally provide a class service from start to finish. Thank you for your assistance in 2017 from Joe and the team @ DC Law.