D VN6
Reachel and Michal is really good, they help us so much, the property we like and i offer to pay 6 months, and michal help me to pay only 1 month. Rachel she help me with the document, they are very nice... Read more
24th Jan 2025 (26 days ago)
Abboman
Very friendly and helpful staff... Read more
27th Oct 2024 (16 weeks ago)
A Bruce
Last year Quay Living let my property on my behalf as a holiday rental. They made the whole experience very easy and handled any issues that cropped up along the way quickly and professionally. I have recently sold the property via Quay Living and once again the service was fantastic. Both the letting and sales team went out of their way to make the process as stress free as possible. I would highly recommend them to anyone thinking of letting or selling a property.... Read more
Seller
8th Oct 2024 (19 weeks ago)
N Vines
Thank you Sam and team whom made my purchase as easy as possible needless to say nothing is straight forward
Always a smile if visited office positive attitude and prompt reply to emails
I have now met more of the staff in the office and always ready to help in a friendly manor
I have no hesitation recommending
Quay living The team are exceptional
Noreen... Read more
Buyer
9th Sep 2024 (23 weeks ago)
N Grabowska
The best letting agency ever. Everyone is professional, kind, friendly, knowledgeable, helpful and efficient. Cannot praise them high enough. Thank you for looking after us during our tenancy. Best wishes to all of you ????????????... Read more
Tenant
6th Sep 2024 (24 weeks ago)
A Hady
I have been renting with Quay living for more than 3 years now and so far my experience has been excellent. The team are super helpful and quick on responding to the emails and queries, also very flexible. I definitely recommend renting with them and the service is incomparable.... Read more
Tenant
27th Aug 2024 (25 weeks ago)
D Raigosa
I live at Orchard Plaza in Poole for more than 7 years now, this property is managed by Quay Living, and I can say that they are exceptional and very professional people!. Always happy to help and keen to sort things out. The whole team is amazing!! They are very trustworthy, honest and nice, always happy to help. David Raigosa - Flat 116 at Orchard Plaza Poole... Read more
Tenant
21st Aug 2024 (5 mo. ago)
B cosmin
**Five Stars ?????**
"I've been a tenant managed by Quay Living for 2 years now, and I couldn't be happier with the service I've received. The team has been consistently helpful, responsive, and professional. Any issues or questions are always addressed quickly, making my experience stress-free. It's clear that they genuinely care about their tenants, and I appreciate the high level of communication and support they've provided. Highly recommend Quay Living for anyone looking for a reliable and tenant-focused management team!"... Read more
Tenant
19th Aug 2024 (5 mo. ago)
I Onodi

We recently had the pleasure of working with Samantha Dear (Sales & Lettings Manager for Quay Living) for our first property investment in England, and the experience was nothing short of exceptional. As a Canadian couple unfamiliar with the UK market, we were initially apprehensive about the process, but Samantha made everything incredibly smooth and stress-free.
From the outset, she demonstrated a deep understanding of the local market and took the time to explain every detail in a way that was easy to understand. Her expertise and advice were invaluable in helping us make informed decisions, and we always felt confident that we were in good hands.
Communication was outstanding throughout the entire process. Despite the time difference, Sam was always prompt in responding to our queries, keeping us updated every step of the way. She went above and beyond to ensure that all of our needs were met, and we truly appreciated her dedication and professionalism.
Thanks to Samantha, we successfully purchased our first property in England, and we couldn’t be happier with the outcome. We highly recommend Samantha Dear to anyone looking for a knowledgeable and trustworthy real estate agent. She exceeded all of our expectations. Five stars all the way!... Read more
Buyer
19th Aug 2024 (6 mo. ago)
Nazia
Cosy apartments.
With the close proximity to local amenities including the sainsburys on ground floor, makes it very convenient place. We lived there for 3 years and the service we have been provided by Quay living was excellent.
I am very happy with my staying there and would highly recommend it.... Read more
Tenant
12th Aug 2024 (6 mo. ago)
F P?tra?cu
I recently had an outstanding experience with Quay Living Poole real estate agency. Their professionalism, market expertise, and personalized service made my property purchase smooth and stress-free. The team’s responsiveness and dedication to understanding my needs were exceptional. They supported me every step of the way. I’m highly recommend Quay Living Poole to anyone looking for a reliable and dedicated real estate agency. Five stars!... Read more
Buyer
18th Jul 2024 (7 mo. ago)
M Woolley
Quay Living are letting my properties for few years now. Excellent and professional service all the way through. Fully Managed Service is just peace of mind and I would 100% recommend! Any queries/issues are always responded to/dealt with promptly and accordingly. Thank you Team QuayLiving :)... Read more
Landlord
17th Jul 2024 (7 mo. ago)
J O'Leary
I have been using Quay Living to manage my flats for a good few years now. Always approachable and practical, taking the initiative when dealing with tenants. They have always found reliable tenants quickly and been fair with their management fee. They definitely make my life easier and I am confident in what they do. I have no hesitation in recommending them.... Read more
Landlord
9th Jul 2024 (7 mo. ago)
Vanessa
Have been a tenant of a property managed by Quay Living for 4 years now, I'm happy with them, any maintenance issue always been quickly solved. I had to move from one flat to another in the same building due to family growth and all the end of tenancy process was simple, we moved out of the property and I believe it was the same clean condition as when we moved in, which for me is the obvious thing to do, we didn't had any deposit taken from us. The new tenancy started on the same good way as the first one I can tell I'm happy to recommend Quay Living since my experience with them has been good so far. Thank you to Helen and Savannah and also to all the staff who is always helpful and kind.... Read more
Tenant
9th Jul 2024 (7 mo. ago)
M Pritchard
Stay away from this company! They tried to keep over half of my deposit all from problems that were there when I moved in. They use old photos on there inventories so make sure you take plenty of photos. They the worst reputation locally and I’ve heard from multiple people they always try to take your deposit! Wouldn’t recommend this company my worst enemy!!... Read more
Tenant
6th Jun 2024 (8 mo. ago)
J Trew

Take lots of pictures when you leave, very good chance you will have to fight to get your deposit back.
They tried to take £263 mainly for professional carpet cleaning and carpet wear and tear which they cannot charge by law. I had to go to the DPS to resolve. Be wary.
Had to update this in response.
1) you returned my deposit because I went through mediation and you knew you would lose.
2) companies like you with underhand tactics to skim tenants deposits are why we now have DPS and mediation services.
3) you knew the ceiling in that apartment had a history of leaking, hence the old stain on the carpet.
4) after 3 years any beige carpet will need a clean. Professional carpet cleaning cannot be deducted for normal wear and tear.
5) the apartment was cleaner than when I moved in, if anyone is really interested see the link below to the videos I took on checkout. Blatantly lying about somewhere being left unclean when I have video evidence to the contrary is doing your reputation more harm than good.
https://photos.app.goo.gl/BigSGV6CXKm5cUKf7... Read more
Tenant
6th Jun 2024 (8 mo. ago)
A Galabova
My experience with Michael from Quay Living was truly awful. He was managing the property on a tenant find basis meaning he just had to find tenants for the most horrendous property I have ever lived in, and then be on his way. He lied to me or failed to mention important information on more than one occasion including stating the boiler of the property was combi or that it was functioning well (and then tried to gaslight me on a technicality). We moved out of the flat 2 months after we had moved in because I was finding it unbearable to live there.... Read more
Tenant
11th May 2024 (9 mo. ago)
HB
We have been using Quay for over 16 years now and they have always been very efficient, friendly and found good tenants every time. Any issues have been dealt with swiftly. I would highly recommend them.... Read more
Landlord
7th May 2024 (9 mo. ago)
C Marks
We have worked with Quay living for a number of years, both selling a property and as a rental agency for our holiday homes. We always find the team there to be both professional and knowledgeable in all aspects of sales and rentals and would highly recommend them.... Read more
Seller
1st May 2024 (9 mo. ago)
J James
Met up with Savannah and Duncan from Quay about updating and renting out my apartment.
Lots of great advice and help given.
The work was completed perfectly after being organised by Savannah who is extremely efficient and personable.
Hannah has been great too answering my numerous questions.
Thank you all at Quay Holidays... Read more
Landlord
1st May 2024 (9 mo. ago)
N Grace
Have been using Quay living for around six months now . They are quick to respond to emails staff are always helpful ...would recommend them .... Read more
30th Apr 2024 (9 mo. ago)
A Woodward
When we decided to let our apartment Quay were prompt and very efficient in finding tenants and it has been occupied virtually permanently for 7 years.Quay deal with any problems immediately. Now we no longer let the apartment Quay staff always respond to requests for assistance as before. Superb service. AW.... Read more
Landlord
30th Apr 2024 (9 mo. ago)
B Smith
Professional and provide a good service.... Read more
29th Apr 2024 (9 mo. ago)
S Dougall
Really nice people to deal with when getting my new home. They made the process very easy for me, I'd like to mention Michael and Kate who made my move effortless. Thank you.... Read more
28th Apr 2024 (9 mo. ago)
E Ramirez
Very friendly, approachable staff that listen to your problems and try to fix them as soon as possible. Very much recommended to live here. ??... Read more
29th Feb 2024 (11 mo. ago)
T morrison

Worst and most incompetent estate agents in the UK.
If you challenge them on their incompetence and lack of any common sense they ignore you and become argumentative.
They cannot accept they are useless and I’ve honestly never experienced anything like them.
Used an old inventory with old photos because they couldn’t be bothered to take new pics. Inventory wasn’t given at point keys were provided and I had to chase them for it.
Gave me out of date top up Utility cards in different peoples names but couldn’t tell me how to top them up, or where the meters were!!!!
Bedroom light had chewing gum in it. Disgusting.
Property had no working letterbox or electricity OR hot water for days when we moved in.
The properties they let out are in shoddy order, with mould growing in it, not properly cleaned and then they expect you to foot the bill for cleaning (we didn’t pay them a penny btw)
But what really sealed it for us was the landlord breaching data protection by sharing my information without any reason.
I raised a complaint and chased several times and got ignored by Helen Challis (who is chief of the incompetent) and then got passed to someone else, Savannah Hunt, also thick as s***.
Ok all occasions they ignored my complaint.
But, I must say, this terrible experience in a disgusting, mouldy flat, has been a blessing in disguises as we were able to leave the tenancy early and purchase our own home. So thank you QL for being absolute tools :D
Good luck to anyone who has to let with or through this disaster of a company.
I would stay away if you want a stress free tenancy.... Read more
Tenant
16th Nov 2023 (1 year ago)
C Brady

This agency blame me for the high turnover og of tenants. 8lzin fact it was a drunk whose life is so empty that she watched the website to see if that house was available. She wrote malicious letters to each tenant. She is the cause of the problems. I could not understand why the tenants became hostile to me. I have been tortured by high pitch sounds, assaulted, and lied about on Facebook.This morning, 2 employees were at another house, illegally parked and blocking my footpath. They refused to move the 2 vehicles and one was extremely rude. I took
phone calls for this company for 3 weeks. The police know. I have never had an apology or compensation for my time. When I went in to apologise for a misunderstanding all i got was rudeness. They libeled me last time I wrote a review. All the calls I took were from angry tenants. Such unpleasant behavior is unacceptable . They tell lies about the house in my road to attract tenants which leads to anti social behaviour. The police are aware. The anti social behaviour never stops and Quay Living doesn't care.... Read more
Landlord
2nd Nov 2023 (1 year ago)
S k
I have attempted to get viewing for multiple properties within last two weeks by calling and sending emails. Zero response to emails and always the person who takes the call says the person who manages the property is OUT and will respond to emails. It’s high time the management engages the persons who are more efficient.... Read more
29th Oct 2023 (1 year ago)
I Iena
Great agency. Always friendly employees. They will help if there is a need.... Read more
21st Oct 2023 (1 year ago)
K Ryan
Such a shame this company lacks integrity. Would not recommend.... Read more
3rd Oct 2023 (1 year ago)
P Kelly
Very good experience with quay living... Read more
26th Aug 2023 (1 year ago)
R Repairs
We have used Quay living services on several occasions and they have always delivered a professional personal service, Helen and Duncan certainly know the business so we feel we are in safe hands, all the staff have always worked hard to alleviate any issues and big thank you to Savannah for keeping us informed.
G&A... Read more
Landlord
17th Mar 2023 (1 year ago)
L Berry
Very unresponsive a waste of time... Read more
30th Oct 2022 (2 years ago)
D Paul
A reliable and friendly service throughout.
Thankyou.... Read more
1st Oct 2022 (2 years ago)
M Parlato
I recently dealt with Yasmin, who was awesome. She helped me out of a bad situation and basically saved me from being homeless! I encourage anyone to ask for her when you are looking for a dwelling!... Read more
Tenant
19th Aug 2022 (2 years ago)
S Trafford
Service from the so called women is disgusting they speak down to people with a sneer and try and belittle people in front of their colleagues and other people in there, never seen sure awful service from people in hospitality.... Read more
19th Apr 2022 (2 years ago)
M Woolley
Excellent service, very professional. Helpful, quick and responsive with queries! I have been with Quay Living for few years now and can 100% recommend.... Read more
23rd Mar 2022 (2 years ago)
L Atkins
Always very helpful... Read more
22nd Jan 2022 (3 years ago)
M Magpie
AVOID!!! Please go elsewhere unless you want to be bullied and slandered. Extremely unprofessional and do not honour their side of the contracts. They are not recognised by The Property Ombudsmen they have no formal complaints procedure when a problem arises the partners of the company step in who are husband and wife which leave you very limited and feeling completely lost to who you can complain too about their behaviour you will see other reviews left that are similar to mine.... Read more
23rd Dec 2021 (3 years ago)
I have had nothing but trouble and with this agent. I have been a loyal tenant for 3 years I have always paid my rent I have never had any complaints. I am now being evicted as a retaliation to a complaint from the fire service of the building being unsafe due to fire safety not being in place. They are now continuing to email me telling me I am the one putting tenants lives at risk and I will be the one to blame. I have police incident numbers and I am now working with the council who also agree that the company is at fault and not me. Please go elsewhere the reason the properties are a good price and not listed with other agents is because other agents do correct checks. Please also be advised that Quay Living are not recognised by The Property Ombudsman which is a concern and something I should have looked at before trusting these cowboys with me and my family.... Read more
Tenant
23rd Dec 2021 (3 years ago)
M herrington
Professional, always answer the phone, always organise help quickly. Really impressed with them. Great team.... Read more
18th Dec 2021 (3 years ago)
J Clarke
Very professional estate agents. Grace was very helpful, as were all the staff and I now have a fantastic apartment. I would thoroughly recommend Quay Living.... Read more
Tenant
15th Sep 2021 (3 years ago)
R Andrews
Not only bad landlords but terrible people. One of their employees is a thief, the other a violent misogynist. I felt very unsafe living somewhere they had keys to. Stole my money and personal items, as well as bullying tenants and sending threatening messages.... Read more
Tenant
7th Jun 2021 (3 years ago)
A Nancy
Do not touch this company. Evil and corrupt, they will steal your items and make personal threats!... Read more
7th Jun 2021 (3 years ago)
W Ng
Duncan at the Quay Living has been excellent and very professional. He kept us and our buyers up to date throughout the whole process. Definitely would recommend him to all my friends and families.... Read more
Seller
2nd Jun 2021 (3 years ago)
The worst agency I have ever rented from. No respect for the tenants or the l was protecting them. Failed to sort issues out and lied about contracts. Tried to take money from our deposit for things that were not required, repaid it all in full after the threat of legal action. Avoid Avoid Avoid.... Read more
Tenant
8th Feb 2021 (4 years ago)
S White
Booked an apartment 7 months in advance then tried to cancel 8 days later and lost over £300, will never use again or recommend to anyone... Read more
8th Oct 2020 (4 years ago)
A Ferreira
The best agency I ever had. They treated my wife and me with too much respect. They did everything that they promise about the repairs in the property. The agent Grace was very patient and helpful in all the moments. The administrative and maintenance staff were always helpful and were able to help when we needed. Therefore, we are very happy with the service provided. I really recommend Quay Living Estate Agent.... Read more
3rd Oct 2020 (4 years ago)
C Mehta

Professional and very helpful. Just moved into a new property with Quay Living. We are completely new to the area and are renting during the COVID crisis due to a change in my job placement. In the past I have been stung by various London based private landlords and estate agents. Dealing with Quay Living has been a breath of fresh air and restored some of my faith in humanity. They seem committed to a fair and honest approach with good ongoing communication to help manage expectations and outcomes. I feel reassured knowing that they will be helping manage the property during our stay and would happily rent with them again in the future. In particular Helen and Grace have been extremely helpful during this tricky period.
After moving in we had many issues including a broken fridge freezer, broken dishwasher, broken lights and a broken tap. I understand that these things can't all be checked prior to a new tenancy especially due to COVID. However, Savannah from Quay Living was so professional in handling all of these issues in a very timely manner which we are very appreciative for. If I was dealing with a private landlord things may have been very different... I am very glad we are renting with quay living as all there staff have been so helpful and understanding in an already busy and stressful time.... Read more
Tenant
27th Jul 2020 (4 years ago)
B Mitchell
Always very helpful and efficient, any maintenance problems are dealt with promptly.... Read more
16th Mar 2020 (4 years ago)
M Weeks
Quay holidays have run and maintained my holiday let my property for a couple of years now. They are a very professional and established company who literally take care of everything. There is a lot of hard work and organising that goes on behind the scenes that I haven't really quite appreciated. The whole team are very experienced, who want the very best for their clients and tenants.
The property is always immaculately cleaned each time, with an amazing welcome pack for every new client !!
The exposure they can offer to potential holiday let families is massive. Well worth letting them do what they do best in managing the property...
Thanks for making the whole process so easy...... Read more
Landlord
12th Mar 2020 (4 years ago)
K Sabatowicz
Really good agency, we have never had any problem with them. We didn't really enjoyed the area of High Street in Poole and that was the only one reason we decided to move out.
Especially Helen is really kind and helpful person, she sorted out our issue in around half an hour.
I would highly recommend this agency.... Read more
24th Feb 2020 (4 years ago)
K Sabatowicz
Would recommend it to rent a flat. Very good location and Helen is always very happy to help (always replies as soon as she can, which we did really appreciate).... Read more
Tenant
24th Feb 2020 (4 years ago)
J Bradley
Between my husband and I, we've had dealings with Quay Living for nearly 10 years now. In the capacity of vendor, landlord and holiday rentals, we've tried and tested their property sales and management ability with ease. The office is lead by owner, Helen Challis, who's efficiency and professional approach is second to none. It's not unusual to see Helen in the office after hours to simply get business done. Reap what you sow! We're always reassured by the knowledge of the team who have their "finger on the pulse" and seem well informed whenever we've needed urgent help. Long may our relationship continue with Quay Living.... Read more
Seller
12th Feb 2020 (5 years ago)
M Jacklin
Beautiful... Read more
2nd Feb 2020 (5 years ago)
J Leese
Used Quay Living for sales and rentals for years, nothing is to much trouble even sorting out problems which were not there contractual responsability.
I wouldn't use anyone else, complete profesionals.... Read more
Seller
26th Dec 2019 (5 years ago)
M Renik
Worst agency every been with. Don’t care about people, replaying after very long time if you need something, if they need anything from you then keep pushing. Lack of contact. Do not go there at all.... Read more
Tenant
3rd Aug 2019 (5 years ago)
K Grows
Beautiful properties, Grace and Claire helped me out with this very stressful time. 5 Stars.... Read more
3rd Jul 2019 (5 years ago)
J Tranter
Nice and friendly to estate agency! :-)... Read more
25th Mar 2019 (5 years ago)
T NEWS
Terrible dont waste your time... Read more
22nd Aug 2018 (6 years ago)
R Rob
Great to deal with when it comes to holiday let’s. Very friendly and patient.... Read more
Landlord
22nd Mar 2018 (6 years ago)
K Gallai-Dinc
Good agent, no extra charges and fees.
You will deal with the landlord most of the time, no check up visits and all that!
They were really good for us!... Read more
Tenant
18th Oct 2016 (8 years ago)
P Primulapathi
Expensive accommodation and terrible cleaning... Read more
6th Sep 2016 (8 years ago)