N B
Sadly I bank with them and I won’t be changing till I find another Alternative which has 0% interest. This bank was much better when it was called IBB!!! Service was much better then!
The customer service team on the phone are useless , no knowledge of customer service at all and seem to not care and rude.
Their always leaving me on hold for ages and when I get through them they’re unable to help!
Always logs me out of the app!! Even though my security details are correct it keeps saying it’s incorrect !! Then it ends up blocking me from verifying with my security details! Tells me to go in the branch!!
Only one branch in central London which is far away from me!! I’ve reset my security details three times as they’ve repeatedly done the same thing so I’ve written the security details down to avoid this but unfortunately it happened again!!
Open more branches in other cities !! Improve customer service and employ more people who are bothered to work at Al Ryan!!... Read more
20th Dec 2021 (3 years ago)
A ahmedabadi
Unprofessional and very rude staff at this branch. I have complained to Head Office before but nothing has changed. 5 stars to the staff at the Whitechapel branch, such a shame it is closed. If you are thinking of opening an account at Al Rayan Edgware Rd, do not. Difficulties understanding staff as some don't speak English properly.... Read more
9th Sep 2021 (3 years ago)
M Mohamoud
Excellent customer service knowledgeable staff with the great customer experience skills clear information even during the lock is my best go to. They have really great custommer service, very attentive and professional. Friendly employees good to talk to. They understand business and your circumstances and are able to give an excellent advice and service. Highly recommended.... Read more
27th Jul 2021 (3 years ago)
F media
Dear Islamic Bank Al Raihan. I am a businessman. My name is Aashiq, Dr Benjack Dennis's business partner. He was killed in 2008 and he has 15.500.000.00 million dollars in his account. I get this money as his business partner. I had a special request to Al Raihan Bank to transfer the money to my account number... Read more
27th Mar 2021 (4 years ago)
L Lou
Can never get through to them on the phone, on any of their lines. They never pick up, you are just kept on hold. Their app doesn’t even allow you to register and you can’t sign into online banking through desktop. Absolutely useless. I will be changing banks.... Read more
17th Nov 2020 (4 years ago)
F Dar
Absolutely peace of grabige bank. That is real name of Alryan Bank!!!
They have shifted all customer to new kind of app which only works on new software which you can only get on brand new mobile, hence barklays which is biggest bank in UK, their app can run on andriod 4 and below but for Peace Grabige Bank you need new phone. I have reported them to FOS and they found them guilty as charge, ask POGB to pay me compensation, but this shaddy bank, fighting with FOS as well, now FOS have taken next step of their procedure. MY GOD WHAT KIND OF ISLAMIC BANKING IS THIS MAKING JUST TROUBLE FOR YOUR CUSTOMERS. TO HELL WITH YOUR BANK!!!Stay well clear... Read more
30th Sep 2020 (4 years ago)
M muwafi
good job... Read more
24th Jan 2020 (5 years ago)
A Abdullahi
I’ve been trying to contact the customer phone numbers provided for months, but I’ve been on hold on each occasion in excess of 1hr at a time. What the hell is going on? Ridiculous stuff.... Read more
19th Dec 2019 (5 years ago)
M Ali
Absolutely atrocious. been trying to get an account for my wife, me and one for my baby. its been 4 months.
every time i try and call im left on hold not getting a chance to speak to anyone. no response is ever satisfactory.
Normally i dont say anything against individuals but here its like the company is rubbish and every member of staff really dont care and just want to get you off the phone.
So sad.... Read more
18th Nov 2019 (5 years ago)
P POP
Is there a bank auditor named Anne Pella and the head of the Foreign Remittance Unit for International Relations... Read more
3rd Jul 2019 (6 years ago)
? ahmed
Very wost bank and no response staff then i ask staff internet banking so many time password rest not be open plz dont open account this bank best solution other bank better.... Read more
13th May 2019 (6 years ago)
D miah
Good bank good products customer focused... Read more
28th Mar 2019 (6 years ago)
B Pishdary
So disappointing. I have never run into a less professional and more inconvenient bank than these lads before. In my last visit to their branch was with one of their business line staff who didn't even listen nor interacted.... Read more
13th Feb 2019 (6 years ago)
J Johnson
Thisbank is my best go to. They have really great custommer service, very attentive and professional. Friendly employees good to talk to. They understand business and your circumstances and are able to give an excellent advice and service. Highly recommended.... Read more
22nd Jan 2019 (6 years ago)
E Newlands
Incredibly slow service. Disappointing... Read more
13th Nov 2018 (6 years ago)
Sarah
Staff are unprofessional and need training.... Read more
8th Nov 2018 (6 years ago)
W LIFE
100% satisfied... Read more
2nd Oct 2018 (6 years ago)
N Chouaou
Very efficient services, the staff are extremely courteous knowledgeable and helpful. My favourite bank .Thank you to everyone who served me either at the tills or over the phone,superb customer service !!!... Read more
14th Jun 2018 (7 years ago)
J Kader

This is not aimed specifically at this branch, it is for Al Rayan bank as a whole.
Just moved into my flat after an extremely stressful ordeal trying to arrange the purchase.
To be fair, the initial stages they were very good and organised. It was only after the application stage when things started to get worse when their solicitors that act on their behalf, SHAKESPEARE MARTINEAU in Birmingham get involved, things start to go wrong. Also, when talking to the customer services team regarding my application, some of them stated things were done but later were found to not have done anything yet again delaying the application.
It seemed as though there was no communication between the bank and their solicitors, which was extremely frustrating as it delayed my purchase. Their solicitors ask for documents I have already sent to AlRayan and vice versa, its like a unorganised mess.They both request information already sent and its like repeating the process more than twice! I had to call up several times and email hundreds of times to almost organise and delegate things myself.
My first application for a flat actually failed miserably due to us missing the deadline for purchase due to their incompetence. My second application just about got through, and that was mainly due to my solicitors being on the ball throughout the whole process.
If you have no alternative but to use this bank, be sure to have an experience solicitor and be very organised from the start as they will be likely to delay and cause confusion during the process.... Read more
Buyer
21st Sep 2017 (7 years ago)
T Na
One star because they offer options for Muslims, including mortgages and ISAs. Otherwise,their rates are not competitive (but beggars can't be choosers), customer service is awful (unprofessionals manning the phones, obviously not trained), phone banking is slow and attendants often don't know their products, online banking is a bit primitive and transfers are slow. Altogether only for those who have no other choice, which will be most Muslims, so go ahead but with low expectations and you won't be horribly disappointed like I constantly am.... Read more
9th Aug 2017 (7 years ago)
O Aoufi
A good bank.... Read more
18th Apr 2017 (8 years ago)
? ????
Good ????????... Read more
24th Feb 2017 (8 years ago)
M Sh
Very friendly staff. Nice bank .good halal products. ... Read more
29th May 2016 (9 years ago)
M Alazmi
Good ... Read more
7th May 2016 (9 years ago)
C 79832
Peace tv love ya... Read more
10th Apr 2016 (9 years ago)
Amir
Rubbish bank Long queue only one counter... Read more
3rd Mar 2016 (9 years ago)
N Jerry
great... Read more
21st Dec 2015 (9 years ago)
R Syria
Not that good in money transferring services ... Read more
21st Aug 2015 (9 years ago)