C Mellor-Reed
B&R have been great to us as tenants for our last two homes. Di actually knows about the flat he's showing you (already beats most other agents!) and will do all he can to get answers to your questions, help negotiate, etc. Sylvie is a fantastic property manager, quick to respond and sort any issues while keeping us informed.... Read more
Tenant
14th Jan 2025 (25 days ago)
L Liu
Highly recommend this agency!
Di was super helpful finding us our last 2 flats. He’s very responsive, friendly, knowledgeable, and trustworthy!
Joanna made our contracting very smooth and Sylvie has been wonderful in sorting out any issues including getting balcony door fixed, installing curtains, etc.
Overall really happy with this team... Read more
Tenant
3rd Jan 2025 (5 weeks ago)
H Smith
Thanks to Di and Joanna for their hard work helping us into our first home in London so promptly and professionally!... Read more
Buyer
3rd Jan 2025 (5 weeks ago)
C Jiang
Good agent, Wesley and Fiona are kind... Read more
3rd Jan 2025 (5 weeks ago)
J fares
The Benham and Reeves team have been an excellent and professional agents to work with. They are always going above and beyond from the begining of the process (even if not a customer yet) untill the end; they are always available and prompt in replying; I would like to mention Wesley and Fiona that really made my experience with my pregnant wife as smooth as possible. I highly recommend working with them.... Read more
29th Nov 2024 (10 weeks ago)
D Y
Abbas has been managing our flat for years, and his service is consistently outstanding. He’s reliable, proactive, and handles everything—from bills to unexpected maintenance —with efficiency and care. His communication is excellent, always keeping us informed and stress-free.
Abbas’s dedication and local expertise truly set him apart. We highly recommend him to anyone seeking top-notch property management. Thank you, Abbas, for your hard work and commitment!... Read more
Landlord
20th Oct 2024 (16 weeks ago)
M Turki
The Benham and Reeves team have been an excellent and professional group to work with. They are consistently prompt in responses and always make themselves available to respond to any concerns. Abbas, Di and Chris have gone above and beyond to make bill payments, repair requests and tenant requirements as simple and smooth as possible. I highly recommend working with them.... Read more
Landlord
16th Oct 2024 (16 weeks ago)
Q Barnini
We have been renting through Benham for the last 4 years. I have to say we have been extremely please with the services - the team is fast responding, the rental prices renewal are always negotiated to be right for both the tenants and the landlord and the agency communicates monthly to remind us to pay our rent. Many thanks also to Di and Joanna for delivering on the above.... Read more
Tenant
13th Sep 2024 (21 weeks ago)
A Desai
Excellent experience with letting with Benham & Reeves. Di went out of his way to make the shift as smooth as possible, while Joanna was courteous and prompt with her responses.... Read more
Landlord
1st Aug 2024 (6 mo. ago)
T myttarakis
Daniel is very professional and always on top of things. He organised all aspect of my flat contract, was very quick in the communications and the end to end process.
Overall very satisfied with the service, great Team well done!... Read more
25th Jul 2024 (6 mo. ago)
N Khalil
Highly dedicated and very helpful staff of Benham and Reeves.
Thank you much for all the services you provded for us for the last 10 years.... Read more
22nd Jul 2024 (6 mo. ago)
W MRT
My family and I have been renting out our properties with Benham and Reeves for the last ten years. Happy client here. Special shout out to Abbas and his team for always being available and quick on their replies for big and small issues.... Read more
Landlord
24th Jun 2024 (7 mo. ago)
M G
Mr Di Gong has been phenomenal! The entire service he and his team provided from start to finish has been nothing short of exceptional. If I could give Mr Di Gong 10 stars I would. Thank you... Read more
20th Jun 2024 (7 mo. ago)
A M
We just rented a flat through this agency and so far they have been very fair, honest and efficient which is not something you usually find with estate agents.... Read more
Tenant
1st May 2024 (9 mo. ago)
J L
Very professional from our first interaction with Ivan (the agent) to all staff supporting our move into the apartment. Thank you!... Read more
Tenant
23rd Mar 2024 (10 mo. ago)
A chiaramonte
Fantastic experience with Benham and Reeves!! Di has been amazing on absolutely all fronts. Super professional, proactive, helpful. He went the extra mile to help us with all our questions/queries/demands, and I would recommend him to absolutely everyone.
Couldn't recommend these guys more - and try get Di - you will be in the best hands.
Alexi... Read more
26th Feb 2024 (11 mo. ago)
M E
Extremely pleased with B&R and Di Gong in particular. The entire team is very helpful and solution focused. Thank you very much for the excellent service.... Read more
4th Jan 2024 (1 year ago)
A Dubl
Resolved. But took over 2 months for my damage deposit to be returned.
KD... Read more
Tenant
5th Oct 2023 (1 year ago)
F Dagher
I had the pleasure of working with Di for the first time today, and I must say, he is nothing short of exceptional! He exceeded all my expectations of an agent and demonstrated unparalleled professionalism.
Di possesses an in-depth knowledge of the lettings process that is truly remarkable. His insights and advice were invaluable throughout the entire process. He took the time to thoroughly understand our needs and preferences.
In summary, Di is the best estate agent I have ever had the pleasure of working with. Despite only having met him today, he has truly been magnificent and given us a tremendous amount of hope in such a tough housing market. If you are looking for a phenomenal, dedicated, and highly skilled estate agent who will go above and beyond to exceed your expectations, look no further than Di.... Read more
4th Oct 2023 (1 year ago)
W Lowe
Genuinely very good, responsive and easy to work with.... Read more
8th Sep 2023 (1 year ago)
1 billyboy
Di Gong well done... Read more
2nd Aug 2023 (1 year ago)
J Pardi

As an overseas student, the prospect of renting an apartment in a new city was indeed daunting. However, amidst the outstanding team members of Benham & Reeves, Di stood out as a true professional and the epitome of excellence throughout the entire renting process.
Di's proactive approach left no detail overlooked, and his unwavering availability to address my concerns and queries, regardless of the time of day, showcased his dedication and genuine care. His patient explanations and valuable insights on the rental procedures instilled a sense of confidence and reassurance, making the whole experience stress-free and enjoyable.
What impressed me the most was Di's willingness to go the extra mile to resolve any issues that arose during the process. His resourcefulness and remarkable problem-solving skills demonstrated his commitment to providing top-notch customer service.
From the moment I visited my dream apartment with Di, I felt instantly welcomed and valued as a client. Benham & Reeves' level of competence and dedication are unparalleled, and their understanding of the significance of finding the perfect home for their clients shines through.
As I embark on settling into my new apartment, I am immensely grateful to Di, Samantha, and the entire team at Benham and Reeves. They have set a standard of excellence that I had never experienced before in this industry, and I wholeheartedly recommend them to anyone seeking a stress-free renting experience.... Read more
Tenant
1st Aug 2023 (1 year ago)
David
Been renting through B&R for the past year, and am very happy with my experience thus far. Ionut has been easy to work with and prompt in sorting out any issues that have arisen.... Read more
Tenant
22nd Jul 2023 (1 year ago)
I Bray
"Excellent property management service, very knowledgable and Ionut is always quick to respond every time we inquire about something "... Read more
Landlord
28th Jun 2023 (1 year ago)
Y S

I am writing to express my utmost gratitude and admiration for the outstanding service provided by my estate agent, Di Gong. Over the past few years, I have had the distinct pleasure of working with Di on numerous occasions, and I can attest that his professionalism, dedication, and expertise are second to none.
Di has consistently displayed an exceptional level of helpfulness, friendliness, and respect throughout our interactions. His extreme honesty and transparency have been both refreshing and reassuring, instilling a sense of trust that has been instrumental in fostering a successful working relationship. His prompt and well-informed responses to my queries have been invaluable in guiding me through each transaction. His affable demeanour and genuine concern for my needs have not gone unnoticed, making him a rare gem in the industry.
In my experience, Di truly stands out as one of the finest estate agents I have had the privilege of engaging with. His unwavering commitment to excellence and integrity has left a lasting impression, and I cannot thank him enough for his indispensable assistance.
I wholeheartedly recommend Di to anyone seeking the highest calibre of estate agency services, as I am confident that his exceptional qualities will undoubtedly exceed expectations.
- Yousef... Read more
17th Apr 2023 (1 year ago)
G Vit
Di and Jade are very professional and responsive. They do help the landlord and the tenant to find an agreement that would make them both happy. Highly recommended.... Read more
20th Mar 2023 (1 year ago)
M Shafiek
Di Gong is very experienced and professional... Read more
20th Feb 2023 (1 year ago)
S xi
nice agent and always swift on reply and sorting out issues.... Read more
20th Feb 2023 (1 year ago)
Z yu
Di is a really helpful and friendly person, he is patient about all the problems I met even after his working hours. He really helped me a lot and I could say that he is the best agent I met in London ever. All the team members (Sylvie &Jade) are really nice and responsible, you won’t be regret to choose them!... Read more
16th Feb 2023 (1 year ago)
M Eraso
Best possible experience.
Saman & Jade are super helpful. I’ve been renting with them 3 year and I couldn’t be happier. They reply immediately and always find the best solutions.... Read more
Tenant
24th Dec 2022 (2 years ago)
P yuk
Very happy with Benham & Reeves as our letting agent. Have been using them for many years and they never fail to deliver. Great service from Samon and Jade - very prompt and professional. thanks guys and keep up your good work.... Read more
Landlord
7th Dec 2022 (2 years ago)
B Rocque
Excellent experience. Jade and Samon were extremely helpful. All procedures ran smoothly and I couldn’t be happier in my new flat. Highly recommend.... Read more
Tenant
18th Jul 2022 (2 years ago)
Y Tan
Whenever we see quality in people, we should recognize it. A person of such quality, strong code of ethics and with high professional standards is Saman Safdari of Benham & Reeves. He was prompt, organized and kind in our email correspondence. Saman would come to our viewing appointments on time with a bright smile. I felt that he really listened to me and was very quick to come back with suitable properties for me to view. We met two days for viewings and on the third day Saman showed me what would be my apartment and in a perfect for my location! The logistics and the paperwork process were smooth sailing especially for me which was my first rental after a very long time. Saman was there for me every step of the way. I thank him with all my heart. Benham & Reeves you know how to choose your people. Well done!... Read more
Tenant
17th Mar 2022 (2 years ago)
A Hassan
We have been searching for a new flat for a really long time now and have dealt with so many different Estate Agents. Saman Safdari has been by far the best person we have worked with. Looking for a property at the moment is extremely hard and Saman has really supported us in our search and actually cares about the people he works with. Thank you so much Saman - you're a legend and your hard work and kindness means so much.... Read more
17th Mar 2022 (2 years ago)
R levy
Top Agent!
Saman and the team share a passion for properties, which apparent immediately as you enter the branch.
It was a pleasure dealing with Saman. We chatted about different properties and I found him to be very knowledgeable. Saman openly shared his industry knowledge with myself whilst being detailed, specific, and honest.
I would highly recommend Saman and the team.... Read more
16th Mar 2022 (2 years ago)
Anthony
Great company to work with, the ease and professional communication was exceptional during our rent period in central London. Saman has been great and made the process of moving in so much less stressful. During our stay, timely updates from Jade gave us enough notice when work or rent was due. The quick response from William, now that we're ready to move out has been excellent. Wish you all the best in the future you've all been a pleasure to work with.... Read more
Tenant
12th Aug 2021 (3 years ago)
A Al-Lamki
Very impressed with Benham and Reeves, the letting agent Saman was very professional , listened patiently to all my doubts, queries and endured my endless questions , the responses were quick and on point , he was accommodating to all my requirements. Jade was equally professional and transparent , the contract process went smoothly . I am happy to have dealt with such a professional agency and encourage the top notch customer service !... Read more
Landlord
3rd Aug 2021 (3 years ago)
B W

First time that, as a tenant, I've felt so positively about an agent that I felt like I had to write a review. Di Gong was an absolute legend. To be honest, if we move flat again in London I'll actually contact him first to see if he can help us out. This would be far less stressful than the normal russian roulette you get with agents via Zoopla etc.
He showed us multiple appartments and knew them all to an incredible level of detail. We were showed similar appartments (and in one case the same apartment) by other agents and they knew no where near as much. Nor did they care as much about helping us find the perfect place to live. Di went above and beyond to answer any questions and ensure we would actually be happy in the property - instead of just pressuring us to sign a lease and hand over some money. He was also incredibly response, typically replying to emails within minutes.
I will keep this updated based on our experience with using Benham & Reeves property management too. Fingers crossed its even half as good as Di has been.... Read more
Tenant
24th Jun 2021 (3 years ago)
L Elo
It was great experience to work with Saman, a very professional and helpful agent. He was super friendly and most of all helpful with everything I needed. Also, he was incredibly patient and explained all I needed to know.
I highly recommend him as an agent and Benham & Reeves for making things so easy for the tenant.
Thank you!!... Read more
Tenant
12th Jun 2021 (3 years ago)
L P
Di has been an absolute pleasure to deal with, he was both professional and knowledgeable about the property, the market, and the local area. It is so rare to find such a knowledgeable, experienced and straightforward agent. I highly recommend him.... Read more
27th Apr 2021 (3 years ago)
R Zhou

It was my first time in four years moving flats again, and during the flat viewings, there were no other agent as kind, genuine, and knowledgeable as Di Gong. Having a real estate/property background myself, I can really differentiate those who really excel at what they do, and he is definitely one of those people.
Often times, when I asked more technical questions about the flat or building specifications, most agents would not know how to answer the questions. However, Di knew the properties inside and out, and was always able to provide a helpful response. He also replied very quickly when we had enquiries over the phone/text- I never had to follow up to see what was happening, because he's just that efficient.
The rest of the team, Jade and Chris, have also been extremely helpful during the moving process. You can really tell when it's a cohesive team, as they communicate very well with one another to provide the best experience to their clients. If you are looking for a trustworthy team who excel at what they do, then look no further. We highly recommend them!... Read more
20th Apr 2021 (3 years ago)
D Panczuch
I was lucky enough to meet Saman, a very professional and caring agent. He was super friendly and most of all helpful with everything I needed. He made it all possible and I’m extremely grateful for that. Above all, he was incredibly patient and explained all I needed to know.
I highly recommend him as an agent and Benham & Reeves for making things so easy for the tenant.
Thank you!!... Read more
Tenant
15th Apr 2021 (3 years ago)
J Simlovic
Great experience as a tenant, with Di Gong in particular. He listens to what's really important to you, and always tries to accomodate that as much as he can. He's willing to go the extra mila if you really care about something (or if you worry too much about something, as was my case). I mean, we have a pet, in London, and that is always something! :-)
The rest of the team seems responsive and friendly and professional.
We have just signed a new tenancy agreement with them, and I got nothing to complain about. I hope I will remember to update this review as the tenancy goes on.... Read more
Tenant
26th Mar 2021 (3 years ago)
H Gholizadeh
Thank you Saman! I cant express the quality and thinking behind Saman. He made my life so easy in finding a great property in Hyde Park. He has been showing me many properties in the area and with every viewing his attention to detail was exquisite. Every property he showed me was my style. I wanted them all! However he then filtered them out to top 2 and I made the decision to pick one of them. Saman honestly thank you for being such a fantastic Agent! I will 100% rent another property through you and the company!... Read more
Tenant
19th Feb 2021 (3 years ago)
W island
REALLY PROFESSIONAL AGENT! HONEST AND QUICK
Saman was honestly the best agent. Benham and Reeves are so lucky to have such an honest agent in this company. He was really knowledgeable and so much experience in his field. I would highly recommend him.... Read more
19th Feb 2021 (3 years ago)
N Jamieson
Saman & the team at Benham & Reeves Hyde Park have been great to deal with and couldn't have been more accomodating and responsive as we moved in to our new flat.
They are the best estate agency that I have dealt with in London and I cannot recommend them highly enough.... Read more
Tenant
17th Dec 2020 (4 years ago)
K Hawes
I have dealt with BR Lets in a professional capacity several times and am impressed at their efficiency and responsiveness. They also ensure they find the best tenants for their properties, so the landlord can have peace of mind. Saman Safdari has been excellent in our dealings, I would highly recommend.... Read more
Landlord
4th Dec 2020 (4 years ago)
K singal

The company misrepresented a property to rent to us in St Johns Wood. They showed us the property that was likely not on the market, and wrongfully got us to pay the first week rent as holding deposit. The company confirmed that our bid was accepted and asked us to put a holding deposit to take the property off the market. However, they delayed the contract paperwork, and later told us that the landlord has renewed the lease with the current tenant and hence the property was not available any more. This has resulted in us serving a notice on our current property in 4 weeks and ending up in a desperate situation. It was clear that the agency/landlord used us as stalking horse to strike a better deal, and the company had not done the background work to ensure that the property was available. Though the deposit was returned, but we lost lots of valuable time and money in the process.
Would recommend avoid dealing with an agency that cannot be trusted with a deal that is agreed and paid for, and has does not have controls (or intention) to screen parties to a deal that it is brokering
Responding to the reply from the owner: Di explaining the situation did not make a difference to us, and just using a lot of words to apologize does not make a situation better. It was a case of your agency bending over backwards for the landlord and hence the review to capture that.... Read more
Tenant
24th Oct 2020 (4 years ago)
J Jimmy
Team's response - quick, responsive, effective... Read more
23rd Oct 2020 (4 years ago)
C Sheasby
Fantastic service by the team! Jade and Di have been fabulous to work with! Incredibly responsive and informative. Highly recommend!... Read more
6th Sep 2019 (5 years ago)
I Ene
Our agent (Saman) has been very helpful and efficient, he even succeeded in lowering the price for our rent and extending the starting date for the tenancy when we requested it. Our property manager (Marzia) also answers and acts really quickly whenever we report an issue.... Read more
Tenant
19th Jul 2019 (5 years ago)
L Axamis
Highly recommend this estate agency! Saman was very professional, quick and very responsive, efficient and detailed. The best estate agent I have ever dealt with. Thank you so much for everything! 100% (5 out of 5 stars) rating is not enough to express the satisfaction and the quality of service I received.... Read more
20th Sep 2018 (6 years ago)
D Hanak
I had a fantastic experience recently. Saman showed me around a few properties. He was very helpful and knowledgeable and made a real effort to fit all my criteria. I found him very attentative and quick to respond. I have been left with a fantastic service which I can only hope his management are aware of... Read more
14th Jun 2018 (6 years ago)
J wogman
Saman S was amazing to deal with ! Can’t believe how quickly he wrapped everything up for me. Really responsive, detailed and conscientious. Can’t rate Saman highly enough would 100% use him EVERYTIME!... Read more
14th Jun 2018 (6 years ago)
R Grimsberg
Di is the best real estate agent out there. He helped us find our current flat and handled everything very professional and smooth. Would recommend him to all my friends... Read more
Tenant
9th May 2018 (6 years ago)
A Malik
Di was an amazing agent and made the whole process so easy!... Read more
4th Jan 2018 (7 years ago)
L Qiu
They are so nice and kindly. Glad to find a property from them.... Read more
3rd May 2017 (7 years ago)