R Marin
Renting with Reign has been a very good experience. Sapna, in particular, makes the moving in process very easy. She is also very helpful and communicative. However, once in the apartment, the team has not been so responsive.... Read more
Tenant
7th Aug 2021 (3 years ago)
E rodrigues
We had a great experience with Reign. Sapna was helpful and communicative throughout and we had very smooth process from application to moving in.... Read more
Tenant
4th Aug 2021 (3 years ago)
K
Called regarding a commercial property available for rent. The man on the phone, 'Dhaval' was rushing to get me off the phone. He told me he will ask the landlord if the unit is suitable for my business and will get back to me. Its been 3 weeks now, no reply. Not a good service at all. If its a no, take 2 minutes to let a potential client like myself know! Annoys me when a business cannot deliver on customer service.... Read more
Landlord
25th Jul 2021 (3 years ago)
E Harrisom
Frannie from reign is the most helpful and wonderful employee at this estate agents, she is super helpful and is a major asset to this company, she is very responsive, has a very good attention to detailand super helpful and I could not highly recommend her more.... Read more
15th Apr 2021 (3 years ago)
K Depaepe
I had such a great experience with this estate agents especially Frannie who went above and beyond for myself and my partner. She was extremely knowledgeable and answered all questions and queries from us with full confidence and quick to reply to emails, texts and missed phone calls. Would definitely recommend this firm and be sure to ask for Frannie!! :)... Read more
31st Mar 2021 (3 years ago)
M Khan
Frannie is the most unhelpful staff member, as she is inconsistent in her information delivery, telling one person one thing and another a completely different.
She doesn't answer the phone, even after you leave your details, so you have to keep calling, and once she does, you just wish you hadn't because she is so unhelpful.
Update: She has seen this review and has sent me a series of unnecessary passive aggressive texts in response to this very honest review. She then arranged a time to call me back failed to do so, once again demonstrating her lack of professionalism and responsiveness.... Read more
19th Mar 2021 (3 years ago)
O Onwumechili
All I can say is that I’m very happy. I would like to point out “Frannie” from Reign, she was very patient and understanding as I had to cancel and rebook viewings. She was very polite but also professional during the house viewing. She is the reason why me and my friend have decided to go ahead and book this place for the next academic year of learning.
Thank you very much... Read more
Tenant
22nd Feb 2021 (3 years ago)
M Mol
I have had a very good experience with Reign.
Specially with Frannie, who is one of the agents.
She has been very professional and attentive to email or whatsapp at any time, making the communication very easy.
Thank you... Read more
8th Feb 2021 (3 years ago)
From start to finish my experience with reign was tip top professional, friendly, and most of all speedy!
From the start I had Frannie taking care of everything from arranging viewing to helping me with applications. Any problems or errors that I had with applications she found and rectified for me almost immediately and I can’t thank her enough! From viewing the properly she had me moved in within a matter of 4-5 days which was brilliant. Brilliant customer service. Also after moving in any questions I had about utility bills and meters etc she was more than happy to help and contact the appropriate people to get me sorted. Thank you Frannie.
Also a thanks to Sapna who was also helping out with the documents although I didn’t speak to Sapna much Frannie informed me that it was a joint effort from the two of you so thank you very much!
All round knock out performance from the reign team ????????????... Read more
Tenant
25th Jan 2021 (3 years ago)
A Dosso
Dear Sapna and Paris,
I want you to know how much I appreciate the excellent service I received as your tenant.
Your professionalism, great communication skills, and ready smile made the experience even better than I expected.
You were always there when I needed help.
I am 100% ready to recommend Reign Estate.
Thank you for your big help... Read more
Tenant
20th Dec 2020 (4 years ago)
N jassey
Reign Real Estate, very professional, very responsive and excellent in listening to any issues raised and don't waste time in sorting those issues. The service they provide is of Good quality. Sapna and Dhaval are really outstanding and reliable people. I've been renting from them for 8years now and the best Agents anyone could ask for. If Anyone is looking for an Agent either looking to rent or buy a property, Reign Real Estate Limited is the Answer.... Read more
Tenant
17th Dec 2020 (4 years ago)
A universe
All of the members of staff at Reign Real Estate were very professional, especially Frannie who was very persistent in helping me find my new flat! If you're looking for a place to rent in Leicester, I'd recommend Reigns without reservation... Read more
Tenant
4th Nov 2020 (4 years ago)
C Wallace
Had a fantastic experince wuth Reign. I was in contact with Frannie who was very quick to repsond to my questions and very informative. She helped me find perfect properties with everything I requested. We never felt pressured or rushed into making decisions. Would highly recommend, and ask for Frannie!... Read more
29th Oct 2020 (4 years ago)
J Gooch
Great estate agents so far!!
We were interested in two properties, the first we liked slightly more though we later found out would not be ready in our time frame, we then applied for the other one. Sapna helped us through the process replying quickly to any questions we had. We had a viewing quickly before signing in which she went above and beyond helping us take measurements ready to move in!
She was very professional throughout the process and consistently stayed in contact even when not in working hours!
The property had been cleaned since the viewing on a Friday to the Wednesday we got the keys! The contracts and referencing were all sorted out in that small time period (mostly due to her working during non working hours) in which there was also a monday bank holiday!
We will update this review after our tenancy ends to review the end process too!... Read more
Tenant
3rd Sep 2020 (4 years ago)
P Joanne
Renting with Reign was a great experience. Sapna and her team were very responsive and would sort out any issues (of which there were very few) very promptly and adequately. They would respond to e-mails quickly and tried to help me to find a tenant to replace me when I wanted to move out earlier than my agreed year long contract. Sapna has also been great with regards to the deposit, which is always a concern when leaving a rented property. She met me at the flat and did the online paperwork there and then to ensure that the deposit reaches me promptly, which I really appreciated. Her whole team have been wonderful and I would rent with them again if I ever needed to move back into the area.... Read more
Tenant
29th Aug 2020 (4 years ago)
P Weston
Good experience with this letting agent. Sapna was helpful and communicative throughout and ensured we had answers for the various questions regarding our tenancy application. Very smooth process from application to moving in.... Read more
Tenant
26th Aug 2020 (4 years ago)
J Savage
Great letting agent to deal with throughout the whole process - particular thanks to Sapna with help for virtual viewings during the pandemic.... Read more
Landlord
11th Aug 2020 (4 years ago)
Y Oozeer
Good service. Sapna has been very helpful and friendly, making the move in process prompt and easy.... Read more
8th Jul 2020 (4 years ago)
E Nagy
We rented from this agency for 4 years. The application process was easy, we had everything documented. Throughout the tenancy the inpections were carried out in a friendly manner, Sapna was always very responsive to queries and had repair works sorted out in time.
The checkout process was made very easy, we had the checklist emailed to us in advance, the handover was no fuss and no surprises. What made them more outstanding is the fact that even we were not tenants anymore they still helped with our questions that arised after moving out.
Would definitely recommend them.... Read more
Tenant
20th May 2020 (4 years ago)
D Anadkat
We recently rented a property with Reign and would definitely recommend their service for those looking to rent or buy.
All the staff were really friendly, helpful and professional. In particular Sapna really went above and beyond to make moving in and out an easy process! - Thank you :)... Read more
Tenant
19th May 2020 (4 years ago)
K Jani
I have rented a property with this agency and I’ve had a great experience. Sapna was really friendly and professional when dealing with some repairs in my property. I would really recommend using this trustworthy agency if your looking to rent or buy.... Read more
Tenant
4th Mar 2020 (4 years ago)
E Dobrzynska
I can recommend 100 % :)... Read more
28th Feb 2020 (4 years ago)
A Mahmood
I’ve recently rented my house through this agency. Sapna was really professional and helped to resolve minor repair work in the property really fast. I haven’t used any other agents and I wouldn’t look any further, I would highly recommend Reign.... Read more
Landlord
14th Feb 2020 (4 years ago)
M Ene
It was my first experience with an agency and I can say that it was better than I expected. They helped me to move in one week and they found me the beautiful flat I now live in. I am more than grateful to the agent, Dvah, who was patient, professional and helpful. Would definitely recommend!... Read more
Tenant
10th Feb 2020 (4 years ago)
K S
I had an awful experience especially when I asked for the deposit. I managed to have it back only after 7 months, although I kept emailing them. My emails were ignored till the day I told them I was going for legal advice. Magically, 3 minutes later the money was in my bank account. For sure the worst estate agent in Leicester.... Read more
Tenant
8th Feb 2020 (4 years ago)
S Oo
The worst possible agents ever i told that i will be moving in the new apartment before hand for 3 months and when i got into the apartment,it was dirty and it wasnt cleaned at all.The worst part was the didnt even care to check under the bed as i was cleaning there were many snacks and even a used CONDOM came out of my bed and i was pretty disgusted.Reign lettings does not provide the service that you expect.They would email you if you are late for payment but if u want something in return it takes forever.... Read more
Tenant
29th May 2019 (5 years ago)
A Fryer
Really professional and really friendly customer service compared with other estate agencies in Leicester.... Read more
15th Mar 2019 (5 years ago)
F Fitness
Excellent customer service and very helpful staff. Highly recommend... Read more
16th Nov 2018 (6 years ago)
S burinskaite
Worth 0. Time wasters.
When you trying to move out and get deposit back, they start to ignore your emails and phone calls.
My boyfriend still having all disrespectful bullying Sapna's answers.
He went though nightmare get back his deposit and even he left place in better condition when found they didn't give back all deposits.
They even deleting Facebook reviews. Horrible
Avoid as much as possible. Don't have any business with them!... Read more
Tenant
6th Jul 2018 (6 years ago)
S macwan
Very happy with service, reign estate agent are very helpful, reliable, efficient and trustworthy agents. I bought flat from them and throughout the communication was great I will highly recommended buy flat or house from them... Read more
Buyer
7th Jun 2018 (6 years ago)
P Ruivo
Reign is a very good agency that tries to adapt to your own needs and times. Sapna managed to have a few viewings with me on weekends, she went way above where she had to go because my partner and I needed a new place until our contract ended (which would be within a week). Sapna found us very good places and in accessible areas, very polite and lovely person!! Thank you!!... Read more
3rd Jun 2018 (6 years ago)
T Awbery
Rented a house in Derby with Reign for 8 months. Really professional company. Didn't have any major problems and those we did have were responded to quickly and competently. A real relief for first time tenants.... Read more
Tenant
1st Jun 2018 (6 years ago)
A Harris
Really professional and helpful company. Took time to show me multiple properties, very knowledgable on the area to help me make a decision as I was moving from London.... Read more
19th May 2018 (6 years ago)
Y people
Worst estate agents ever, Sapna is rude and obnoxious, never get repairs done and try to talk down to you like your stupid... Read more
Tenant
30th Aug 2017 (7 years ago)
S Lorenzo
This company really went the extra mile to help me and make renting a commercial unit off them hassle free,always on the end of the phone when I need them,what more could you ask for , highly recommended... Read more
25th Oct 2016 (8 years ago)
S Gangarde
Stay away!...don't fall for the promises! I came from India to UK for short term assignment and rented a flat from them.They kept me telling that they would clean the house and bring it to acceptable living condition before handing it over.On the 11th hour they handed me the property in very poor state, mouldy , dusty , smelly and what not. I had to take the property as I had no place to live and had family with me.We lived in that property for a week in agony.When I complained they tried to even intimidate my family as we were new to England. 1 advice ....stay away!... Read more
Tenant
29th Sep 2015 (9 years ago)
K Winston
Rang re a house to let in Markfield on Monday morning 17 2 14 , was told person was not available and would ring me back , person who answered was female and unhelpful and sounded totally uninterested , Rang back tuesday at 15.30pm to ask why none had called us back and was told in no uncertain terms that I did NOT ring and speak to anyone yesterday!! as the person I was speaking to was the only person in the office on Monday and she had not taken our call!!???.She was as uninterested today as she was yesterday , if this is the sort of service one can expect , my suggestion to REIGN REAL ESTATE is that you are losing business due to this person. Investing in customer service training for your staff may be wise. Dale Murphy and KarenWinston.... Read more
18th Feb 2014 (10 years ago)
J Nead
Really quick application process, I was kept informed through every step of the way from application to move in.
I would defiantly use again and recommend to anyone!... Read more