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- Richard James Apartments & Investments
Richard James Apartments & Investments
Gemini House, 23 Hargreaves Road, Swindon, SN25 5AZ
Richard James Apartments & Investments are an estate agent in Swindon. They mainly list properties in SN1, SN2 and SN25. Over the last 6 months, they've listed 74 properties, with 28 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove.
Opening hours
- Monday Closed
- Tuesday Closed
- Wednesday Closed
- Thursday Closed
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- Saturday Closed
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Richard James Apartments & Investments Reviews (54)
Have you used this agent?
72%
2%
2%
2%
22%
All (54)
Seller (1)
Buyer (6)
Landlord (11)
Tenant (19)
General (17)
J Leadbeater
Bought a house through Richard James, the person who showed the house was nice. But after I was handed to Danny, he applied pressure and pushed us to use ASAP Assured Sale and Progression. Informing us that the sellers were going to use this too so it would make the process easier.
This was not the case, not only did the sellers not use ASAP but ASAP were the worst solicitors I’ve ever seen. They wrote inaccurate reports, didn’t respond to messages or read documents sent to them. I can only assume that Danny recommended them so he could get further commissions.
When it came to the day of collecting the keys, the agency didn’t even bother to meet me in person. Instead opting to leave the keys with the building receptionist and washing their hands.
Buyer
24th Oct 2024 (13 weeks ago)
T Gandhi
Not transparent with information.
A simple query like - the vendor has done modifications, have they got any approvals or planning permission in place is not answered.
The buyer just gets told that "Your Solicitors will need to find it out".
So basically they are expecting the buyer to pay money to solicitors and find this out almost two months in the sale.
Ridiculous!!
Buyer
21st Sep 2024 (18 weeks ago)
Anonymous Homeseller
Their valuation was out of alignment with the other agents. There were no viewings and therefore no realistic prospect of a sale. The attention to detail was poor, for example incorrect photos used in the proposed brochure. I had to insist on getting a weekly update.
Seller
5th Sep 2024 (20 weeks ago)
A Chan
Moving into UK for only 3 weeks, we have successfully rented a new build with the help of Richard James. The sales were helpful and the manager, Gemma Cowley was most responsive n efficient in our email exchange, clearing all our queries as we are new to the country.
If we were to buy a house in future, we’d very much like to stick to Richard James.
Tenant
28th Aug 2024 (21 weeks ago)
K Popoola
We had an excellent experience renting a property managed by Cheryl Hopes at Richard James Lettings. Cheryl was both professional and attentive, ensuring the rental process was smooth and hassle-free. Her outstanding customer service really made a difference, as she was always available to address any questions or concerns we had. I highly recommend Cheryl and Richard James Lettings to anyone looking for a dependable rental experience.
Tenant
23rd Aug 2024 (22 weeks ago)
R chand
It’s almost been 3 years that I have used Richard James to rent my property and so far it has been a good experience with them especially my property manager Cheryl who has helped us and guided us smoothly to get a new tenant for our house . Many thanks to the team and Cheryl ????
Landlord
20th Aug 2024 (22 weeks ago)
J Vora
By far, the best brokers in Wiltshire. They care for the owner, their tenants and also ensure that everything is done on time and as expected. Claire Bull in particular has been very helpful to me. When I need to rent out an apartment, I know who to call.
Landlord
20th Aug 2024 (22 weeks ago)
M Pulley
Richard James has excellent customer service and whenever I phone or email they respond with as much help as possible. Our property manager, Frankie, has been very helpful in our tenancy renewal process and always responds as quickly as possible.
Tenant
16th Aug 2024 (23 weeks ago)
H mac
Very pleased with my customer service from Cheryl! Always goes above and beyond to ensure a problem is sorted quickly!
Any problems, they will always be overcome promptly with Cheryl! She is a great member of Richard James,
15th Aug 2024 (23 weeks ago)
R Younghusband
Richard James have been my trusted lettings agent for sometime and I would recommend them to anyone looking to rent their property in the Swindon and surrounding area. Also big thanks to Cheryl for managing my property professionally and always with a smile.
Landlord
13th Aug 2024 (23 weeks ago)
J Clowes
Having dealt with Cheryl Hopes renewing a tenancy agreement I have had no issues at all and all has been very smooth. Nothing is too much trouble for Cheryl. Excellent.
Tenant
13th Aug 2024 (23 weeks ago)
L Rogers
Recently entered into my first rental with RJ Lettings and Cheryl Hopes has given a top rate service - friendly, professional and easy to deal with.
Tenant
12th Aug 2024 (23 weeks ago)
D Boni
Been a client of Richard James for over 5 years and always been impressed by the team. My recent experience of letting a flat with Cheryl was exemplary - first class stuff!
Landlord
12th Aug 2024 (23 weeks ago)
Andrea
Richard James (North) have been looking after my rental property for around 6 years now. I’m really pleased with all the help they have given me, taking away the everyday running of the property. My current Property Manager, Cheryl, has recently sorted a maintenance issue quickly and efficiently; she is a pleasure to deal with.
Landlord
10th Aug 2024 (24 weeks ago)
N Abdaoui
Our experience with Richard James is very positive from day one.
Cheryl Hopes is very professional, attentive and kind.
8th Aug 2024 (24 weeks ago)
89bex89
We have rented with Richard James for over 4 years now . Due to our landlord selling the house we have had no option but to look for another rental property and the team have been nothing but helpful in supporting us through the process and also finding our next suitable property . We have two young children , one in the local school, so staying in the area was important to us . Rebecca Barrett in particular went above and beyond to help us , even while she was suppose to be enjoying some annual leave ! We are so great full of this.
Callum Vernon has since been a great support when it comes to all of the admin involved with the new house ensuring we have all that we need.
Thank you to all of the RJ team who were involved who I may not know by name, I will always recommend you all for anyone looking to rent/ buy / sell ????
Tenant
7th Aug 2024 (24 weeks ago)
D N
So far, so good. We started our collaboration with RJ in May; the agency rep, Gemma Cowley, has been responsive to our messages and has solved the issues. All procedures regarding new tenancy, contract, etc., have been handled smoothly. Our experience with the team, starting with step one, scheduling the first visit until today, has been positive.
Tenant
7th Aug 2024 (24 weeks ago)
S Langman
ETA: Since Tayla left Richard James, we have been looked after by Cheryl Hopes. She has been amazing! Not only is she incredibly helpful, but she's also really personable and a joy to deal with!
We have had an amazing experience with Tayla Jackson at Richard James. She has been so helpful, always going above and beyond. She is also really responsive to emails, which has been so appreciated!
7th Aug 2024 (24 weeks ago)
J Richards
I have been renting through Richard James for over a year now and everytime I have needed help the estate agent and landlord has been brilliant. Recently I have had Cheryl who has helped me set up a new tenancy agreement and have helped me book jobs that needed doing around the house and her customer service has been world class. Thank you Richard James and Cheryl appreciated!
Tenant
7th Aug 2024 (24 weeks ago)
SY
Cheryl worked hard and responded fast to any issues of the property. She was friendly, understanding and good in communication. Well done to her.
6th Aug 2024 (24 weeks ago)
G Powell
I have been letting my property through Richard James for a couple of years and they have always provided a great service. I would especially like to mention Cheryl Hopes in particular - thank you! From Val Griffin.
Landlord
5th Aug 2024 (24 weeks ago)
K Karpinska
I would like to say thank you to all the workers that have helped me find a house and they have been very helpful. Especially Ellis. Soon I will move into my new house and in a very stressful time after 10 years of renting a house I have found all of the people that have helped me a lots. I hope that everything will be okay. I wish you all the best. 100% recommend.
Buyer
5th Aug 2024 (24 weeks ago)
A Sarbescu
We are with Richard James from 5 years and we had always a good experience. Cheryl is the best lettings property manager that we had by now and she was always answering promptly to all our calls and sort out all the issues.
Landlord
5th Aug 2024 (24 weeks ago)
M Bell
Cheryl worked hard to make sure that our tenancy agreement was correct even though we requested a change. She was polite, understanding and efficient.
Tenant
30th Jul 2024 (25 weeks ago)
G Mundy
Rented a flat in Swindon for 2.5 years, upon leaving the property Richard James tried to take over half our deposit because 'it wasn't clean enough'. We paid for a professional end of tenancy clean before departing and funnily enough, the cleaner warned me that Richard James try to rinse tenants of their deposit by claiming that it is not clean enough!
We took our deposit to the TDS, and got back 60% of our deposit that way! Be careful with this estate agent when renting and be aware that they will probably try and take all your deposit off you when you leave...
Tenant
25th Jul 2024 (5 mo. ago)
A Cooper
AVOID AT ALL COSTS
I rented from Richard James at the end of last year, I moved into the property with zero information about the place nor any manuals. I was on a pay as you go meter, which I wasn't informed of, and was left to update it to a smart meter myself. The doors in the property wouldn't close, I believe it took nearly 2 months to fix that issue. I handed in my notice in April to move out in July, I didn't hear back from Callum for around 10 weeks.
I have now moved out and worked through the deposit refund process. I paid a deposit of £950 for a 1 bed flat, to which I have received deductions of £305, even though all parties have admitted the flat is in great condition.
I was told the landlord had reviewed the move out documents and proposed a deduction of £175, I reluctantly accepted. The deposit portal then moved into the refund stage as all deductions were agreed, the landlord then decided to re-look at the check out report and asked for another £130 to be deducted. Depository, who operate the checkout portal have admitted it's incredibly rare for this to happen, and they're in turn surprised. I accepted the initial deduction (£175) on the assumptions all liabilities had been raised. God knows if more liabilities will come. In good faith I offered to do the decorating to save the £130, however they came back to me too late for this to be feasible.
I have been handled by Sue, who advised throughout multiple quotes for works done would be sent to me, they never had, she advised certain costings for things like bin removals were sectioned out in the quotes, since speaking to the cleaner, they don't section out their quotes, so Sue has lied to me. I have now tried to negotiate the costings and Sue is advising there is no negotiations to be had.
Bullying, redecorating on my deposit, horrendous company.
Tenant
5th Jul 2024 (6 mo. ago)
M macac
Absolutely disgusting experience... Appointment was confirmed 3 hours before viewing the property. Once I got there after waking up a 3 months old baby, the property was locked and no agent in sight... After a 20 minutes wait I called just to be told that the agent did not have the keys and they are calling everyone to reschedule the viewing... Mind you, I was never called and the whole area smelled like weed and was nothing like it was portrayed in the photos... Absolutely unprofessional behaviour and will definitely not ever use again... Disgraceful...
17th May 2024 (8 mo. ago)
J Thompson
After pulling out of the sale of 17 Widham Purton Wiltshire due to the fact that the seller (18 Widham. Purton Wiltshire) didn't disclose that he has a soakaway far to close to property 17. After refusing to move it or my offer to move it we had no option but to pull out as the end result could undermine the foundations and cause damp. Speaking to the Council Surveyor the soakaway needs to be moved to min 5 mtrs away from the property. It might also affect the properties close by.
We and our buyer are now left with legal fees as we had already got to contracts.
BUYER BEWARE.
IT IS SAD THAT THE NEXT INTERESTED PARTY WILL NOT BE INFORMED OF THE SOAKAWAY ISSUE BY THE ESTATE AGENT BECAUSE THEY DON'T HAVE TO TELL YOU.
THEY WILL NOT TELL YOU.
THEY HAVE NO DUTY OF CARE TO TELL YOU ABOUT THE PROBLEM.
Buyer
8th Mar 2024 (10 mo. ago)
D RATNAYAKE
Today I had a viewing of a property for rent after coming to Swindon and the Richard James team helped a lot. Their office itself is a very pleasant place and my sincere gratitude for the excellent service given by Zoe.Her instructions were clear and precise.I would recommend Richard James for anyone having any problems related to letting.
Tenant
21st Feb 2024 (11 mo. ago)
B lavery
Thanks so much to Nicole Adair at Richard James North Swindon Office.
Hugely professional and competent. She always replied promptly to any questions we had and handled our property purchase seamlessly.
Kind regards,
Bridget Lavery and Paul Hennen
Buyer
31st Jan 2024 (11 mo. ago)
A milligan
We dealt with Pasquale Mazzotta to find a new home and he helped to make the process so easy and stress free. He got back to us with a decision from the landlord within a day and answered any questions we had during the process. Not a bad word to say, thank you Pasquale!
Tenant
13th Jan 2024 (1 year ago)
Siva
From the first call to the property completion, Cathy was delivering very high standard professional support. This is the first time ever, I had very gentle, informative, professional and smooth communication throughout from Cathy's team. I would strongly recommend Richard James to all. Thank you Cathy.
12th Jan 2024 (1 year ago)
G Aumre
Typical lettings department that can't be bothered to call you back.
Landlord
10th Jan 2024 (1 year ago)
O Boakye
This my second time I've dealt with them and they've been helpful.
22nd Dec 2023 (1 year ago)
N Kumar
Pasquale Mazzotta from the Agency has done fabulous job in helping our family understanding the needs of a property that suits us the best and finally got our dream house to stay in coming days.
Thanks again Pasq for all the support and timely response all these days .
Buyer
14th Dec 2023 (1 year ago)
P murungu
Great agent! I recommend you 100%. Thanks a million.
14th Dec 2023 (1 year ago)
V Muungani
Excellent service received from the agency, good standard of communication shown throughout it made everything so easy.
4th Dec 2023 (1 year ago)
K Mami?ski
So far so good. Really nice staff when viewing, then the whole process of credit checks, referencing etc was good too. Pasquale, Tayla Jackson, and Alexandria Hayes were amazing.
11th Nov 2023 (1 year ago)
K Hassan
One of the standout aspects of my experience was the exceptional communication throughout the entire process. Pasquale Mazzotta was consistently prompt in responding to my inquiries, addressing any concerns, and keeping me informed at every stage. His transparency and willingness to go the extra mile to ensure I was comfortable and well-informed truly set them apart. Moreover, Pasquale showcased an extensive knowledge of the local rental market. The expertise in navigating the intricacies of the rental market made the entire process smooth and stress-free :-).
Landlord
10th Nov 2023 (1 year ago)
O apari
pasquale is a very nice guy
I am so happy ealing with him.
I am impressed
6th Nov 2023 (1 year ago)
B Opie
I just want to say a BIG THANKYOU to (Millie Sharp) for supporting me and my husband on our journey through our process with our accommodation. We couldn’t of gotten a better agency, and a kind gift we got to welcome into our home was a bottle of champagne and a welcome to our new home card. Thankyou so much guys, keep doing what you’re doing. No faults whatsoever. X
Tenant
19th Aug 2023 (1 year ago)
S Shaw
Richard James has been looking after my rental property for over 12 years now. Always received good personal service and my current contact is Frankie Stocker and she is very helpful, efficient and nothing is too much trouble. Susan H
Landlord
18th Aug 2023 (1 year ago)
D Durand
Richard James is an estate agent we've just started dealing with. Shannon Mortimer has been helping us and has been very friendly. A big thank you.
18th Jul 2023 (1 year ago)
M Evans
Richard James is an estate agent that I would give 3 stars. The team is friendly and helpful, and they are great at arranging viewings. However, they send a barrage of unsolicited emails, and they do not stop even when asked to be removed from the mailing list. This is a major drawback, and it has significantly lowered my opinion of the agency.
15th Jul 2023 (1 year ago)
L Meng
Sadie Collick
13th Jun 2023 (1 year ago)
N Rai
We had an amazing and hassle free experience with them. They have some of the best properties listed and their representatives/agents are extremely polite, helpful and they really invest into the needs of their clients. Special shout out to Sadie Collick. She made the whole house hunting process extremely smooth and was really instrumental in us getting the house we loved. Thank you!!
12th Jun 2023 (1 year ago)
H Petkova
Terrible! We had a viewing for today after lunch! In the morning I got a call from a woman who told me that they did not accept children in the property, terrible discrimination!!!! This is not an animal but a human being and nowhere in the ad did it say anything like that!!!!! Frustrated without children to throw away the child to take the house? Question for the terrible agency and landlord of such properties!!!!! What's bothering you children god this is a 17 month old child what can he do will he break your house ????????????
26th May 2023 (1 year ago)
Craig
The service is very slow. We requested the landlord to fix a few issues in the house and we haven't received any action from their side. Disappointing!
Tenant
13th Apr 2023 (1 year ago)
M Nepal
Worst experience with Richard James estate agents as they book an appointment for viewing the property and I drove 1and half your from Sandhurst but the owner doesn’t allow us to view the property. I just wasted my whole day
8th Mar 2023 (1 year ago)
H Rochester
Would give less stars if I could.
The before sales process for Richard James was great but after we handed in our notice it felt like it became a mission of money.
We had them trying to conduct viewings without giving us prior notice even when we told them we worked from home, this happened on more then one occasion and then I was ignored when I asked for further information on why the tried to do it again
If you get a place from them, please also take lots of photos as we had them claiming there was missing bits when they hadn’t actually examined the property fully and took photos (the later went back and found the manuals). When we challenged this, we were ignored again, to the point we had to contact the landlords. We have now been told today on the day there meant to return the deposit they will now be deducted money for touch up on the walls but couldn’t tell us where they were referring to it as an issue as the check in report advised there was already some? Yes we touched up some areas but was only a couple of areas for the scrapes we had already made them aware of during inspection. It’s lucky we don’t need the money but they don’t seem to care when we speak to them about the amount of stress this has caused us.
They then called my partner, and advised there would be money deducted and when said said he’ll talk to me the women said ‘good luck’. Professional.
If you’re not fussed about money I would look for more smaller firms, as they probably will care more about treating you right then money.
Very disappointed and feel like we dodged a bullet moving out and I can comfortably say when we buy a house, we won’t go through them.
Tenant
22nd Feb 2023 (1 year ago)
K Wise
Not interested in helping tenants, just making money out of landlords.
Tenant
16th Feb 2023 (1 year ago)
B Lines
I have used Richard James as my letting agent to rent out my property for the past year, and they have always provided me with an excellent service and been very quick and efficient for contact between myself and the tenants who have lived in my property.
Adrian Sobczyk has been the Property Manager for my property, and he has always been very good at communicating with me regarding any work to be done on my property, and any queries/issues him or the tenants have had regarding my property.
I would highly recommend Richard James to anyone who is considering renting or letting out a property :)
Landlord
10th Feb 2023 (1 year ago)
N Dunn
My partner and I moved into a lovely home with the help of our property manager, Adrian Sobczyk. He was a big help, very efficient, would recommend.
Tenant
7th Feb 2023 (1 year ago)
V Pundir
Sadie Collick is excellent Lettings Negotiator. She is very nice and informative. She is very clear in her communication and always ready to help. This was our first rental property search in UK and the experience is fantastic!!! Keep doing the great work Sadie!!!
Tenant
16th Jan 2023 (2 years ago)
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