Just sold my Father-In-laws house through Roost .Made the right chose of estate agents.Sold in record time ,dealt with all aspects of selling a house.Ticked all the boxes .Peace of mind.Highly recommended.Staff were brilliant... Read more
Seller
3rd May 2024 (8 mo. ago)
My Daughter and her boyfriend applied to rent a property through roost and the experience was terrible.... Read more
Tenant
19th Nov 2023 (1 year ago)
Outstanding estate agents, property was sold very quickly, big shout out to Richard in every way and all his staff very professional, can not recommend enough, MANY MANY THANKS... Read more
Seller
18th Oct 2023 (1 year ago)
I found them to be excellent landlords, fair and friendly. They were always quick to contact the owner if there were any problems.... Read more
Tenant
2nd Oct 2023 (1 year ago)
J Aristidou
Roost Estate Agents were an absolute pleasure to deal with from the first telephone call I made about the property until the completion of the sale. I dealt with Ellie throughout and she was extremely efficient, polite and friendly.... Read more
Buyer
12th Jan 2023 (2 years ago)
A Smith
Roost staff were fantastic. They were proactive in contacting the buyer and their solicitors to ensure things ran smoothly during what is a stressful time. Can’t thank them enough.... Read more
6th Jan 2023 (2 years ago)
A Ashes
I can't recommend roost estate agent highly enough.
Richard and the team provided a top service from beginning to end. They
always kept me updated on any news and progress.
I will definitely use roost again to market my home. Thank you
R... Read more
Seller
5th Jan 2023 (2 years ago)
A Buckley
I’ve rented my property out using Roost and Richard and his team have all been fantastic. They are really responsive and have got back to me really quickly on any queries and have been really clear with me on what I need to do as a landlord. The service has been fantastic and I couldn’t recommend them enough!... Read more
Landlord
16th Dec 2022 (2 years ago)
S Smith
I would highly recommend Roost Estate Agent. They are honest in their opinions, and communication was very good, great value too... Read more
8th Sep 2022 (2 years ago)
P Carter
Hi Richard
Thank you for arranging to sell my house, with great expertise, and
all your staff for their support absolutely fantastic I wish you all the best , yes I am just about sorted with my new abode.
Thank you once again... Read more
Seller
8th Sep 2022 (2 years ago)
H Alliston
Very easy to book a viewing. Gary turned up ahead of time. I wasn't rushed around the house. Really nice folk to deal with.... Read more
9th Jul 2022 (2 years ago)
S Bell
Excellent professional service. Friendly, helpful staff. Fantastic value for money.... Read more
7th Jun 2022 (2 years ago)
M Bell
TOP ESTATE AGENTS! WOULD RECOMEND RICHARD AND HIS TEAM TO ANYONE FOR BUYING OR SELLING A PROPERTY.... Read more
Seller
13th Apr 2022 (2 years ago)
A H
I had a bad experience with Roost, I got accepted on a house which I was so excited about it was over a bank holiday weekend and we sent in all the paper work ASAP so I could secure it all. I found out the next day the seller may go with anothet buyer, when we tried to get information and update from the Roost they started to ignore me and my Morgage advisor I had to find out days later from the seller contacting me personally that they didn't go with me which they assumed Roost did. I found this very unprofessional and an extreamily upsetting time.... Read more
Buyer
8th Apr 2022 (2 years ago)
Hardy1007
We found the dream house and had to put ours on sale quickly to make an offer.. I rang Richard (owner) up out of hours and we had it on the market photographed within 24hours a viewing the next day and an offer straight away. This resulted in us being able to purchase our dream home that day! The service from Richard , fiona , Gary and the team have been exceptional and just goes to show why they are one of the most popular estate agents out there. Great service thank you ????... Read more
Seller
23rd Feb 2022 (2 years ago)
L stead
Ace team... Read more
2nd Oct 2021 (3 years ago)
S gilbert
Absoloutly fab service! Support was amazing all the way through sale! Thank you so much... Read more
Seller
30th Sep 2021 (3 years ago)
R Aydinoglu
Richard is outstanding!
Came today to give a valuation
And was a mind of information
And totally professional and honest
Thank you so much Richard... Read more
23rd Aug 2021 (3 years ago)
C Borland
Our house sold on 1st day, helped buy our new house too. Great team, couldn't have helped anymore than they did- would recommend... Read more
Seller
4th Jun 2021 (3 years ago)
S
Don't reply to the offer that you make, after trying to call many time, the reply was rude, I definitely understand that business is business but some diplomatie wouldn't hurt at all towards the client ! I was keen to open negotiations but the reply of the agent put me off the property.... Read more
Buyer
26th May 2021 (3 years ago)
C Tomlinson
Listed the house with Roost after being recommended by a family friend. Knew their stuff, approachable and actually sold the house within 3 days. Great photos and all round great service for the fixed fee I paid on the no sale no fee package. Would highly recommend. Chris.... Read more
Seller
1st May 2021 (3 years ago)
Initially it seemed to go well until one of the agents recommended by getagent ( ROOST ) could not be part of the programme so no rewards for us.
We did go with that agent ( ROOST ) who has sold our house STC. after 1 viewing
ROOST was one of the agents recommended by getagent
They have been great , if you have a home to be proud of use the 3D tour recommended by ROOST... Read more
Seller
1st May 2021 (3 years ago)
Bill
Avoid avoid avoid ... use other agents. Might be £500 cheaper than the rest and there’s a reason why. Useless... Read more
30th Apr 2021 (3 years ago)
J Stanley
Richard was professional from the start and made every step of the way incredibly easy. From the quality of the photos and write up to the service he gave when selling my property and getting the best possible price. I couldn't recommend him anymore highly.... Read more
Seller
29th Apr 2021 (3 years ago)
W A
A real poor experience with Roost as a whole. Hearing it a lot more from people recently and it tends to back up our experience, - communication is terrible.
Prior to listing the house I received emails immediately, we built a real good relationship and conversation was flowing , as soon as I paid Richard the fixed fee (do not list this way!!!) it went downhill. Ignored phoned calls, lack of communication, 2 to 3 days delay to responses via email, we actually got a few times “we sent emails, it must of gone into junk”, they never did? It actually even took over a week for him to bother to drop our key off, after we asked before the viewing to make sure it’s left, and after to make sure it’s dropped off!! We had to pay to get one cut in the end. He then didn’t let us know before and after dropping it off, he just snuck down the drive.
In the 8 weeks listed, we received no advice, no plan of action moving forward and no help. When speaking to other agents they are incredibly shocked. I have no experience selling houses but I’m sure in 2 months you should receive some help? Surely isn’t that what you pay for?
Yes a huge amount of properties are sold but I’m a firm believer if the property is right it will sell itself, with regards to actual service (what you pay for) it’s non existent. Do not be fooled by the sold boards, you will be told everything you want to know until you pass your fixed fee over. I believe, more importantly than everything, you pay for a SERVICE. You don’t pay all this money for a fancy right move listing and ignored emails/phone calls and no help.
Unlike Roost, one thing I am more than anything is honest, I have all emails and phone calls ignored as proof and I aren’t a liar. Please just be cautious before being fooled by the sold boards and think of the bigger picture about having a good level of service. Use one of the bigger/more experienced agents who genuinely care about their clients. We have been let down throughout.... Read more
Seller
19th Apr 2021 (3 years ago)
P MacCallum
Every house under offer. Not good if you're looking to buy... Read more
27th Mar 2021 (3 years ago)
J (Jim)
Richard was excellent as our estate agent. He is very professional and knowledgeable, speaks clearly and understood our needs as sellers. Was honest and thorough with his work and made our house sale very straight forward and more importantly quick! Very down to earth and very easy to get hold of which made the whole process seamless. Pricing very clear and very competitive with his modern approach to selling houses. Huge thank you to Roost!... Read more
Seller
17th Mar 2021 (3 years ago)
J Watt
Great service, my wife dealt with Richard who valued our house £20k above the other 2 estate agents & he sold it within a week.. cant fault him & his colleagues really good professional people & you will not get an estate agent anywhere cheaper than Roost, as they charge a fixed price no matter how much your house is sold for.
thanks again Richard.... Read more
Seller
14th Mar 2021 (3 years ago)
From the first contact they were professional and provided great service. The house was listed quickly and honestly. The one off up front fee is brilliant.... Read more
Seller
27th Jan 2021 (3 years ago)
Y Zhang
Richard and their team are friendly and professional. They are fab.... Read more
16th Jan 2021 (4 years ago)
I Lynn
I used Roost in September 2020 to sell my house, and I'm very glad I did.
From the first message to Richard at Roost arranging valuation visit, to the second visit to measure up and take pictures of the house to having the house sale live on soical network platforms and Right Move the same day the service was fab, it was prompt, professional but with a slight more casual approach, not everybody wants a pushy, suited up agent in thier homes. This was the first time I had sold a house as it was my first home, I did let Richard know from day one I knew nothing about how house sales work ,nothing was to much trouble, Richard gave clear instructions and updates throughout. Even sorted out my solictor for me.
I did choose to do the viewings myself as I felt comfortable to do so, but Roost do offer an option for them to do your viewings if you wish, Richard promptly booked my 6 viewings the day my house went up,back to back in 30 mintue views slot, making it more efficient and good use of time, I did not have to book viewings myself. Communication with Roost was very good, question awnsered in a realistic time frame, Richard communicated my buyers offer with me at 20.30 hrs the same day the house went live, which I did reply to him that I would speak to hom tomorrow as he was working out of his advertised 'opening times' and need to wind down with his family, his approach to communication to his new bussiness is fab.
I personally choose Roost over three other local agents also also vauluated my home, but to me Richard's approach, manners and of course the the biggy at the end of the day a good service is one but cost is also to me, important, the price saving approx £660 compared to % sale with other local agents , his costs £500 for sale all in, just topped it off for me. This saving paid for my solictors fees.
I wish Richard, his young family and Roost the best in the future. I would 1000% recommend to others wishing to sell with a local agent. I have since recommended Roost to a friend who's house is currently up with Roost.
I can see this easte agents going far, with multiple staff in the future... Read more
Seller
16th Nov 2020 (4 years ago)