As many people said it earlier they removed all reviews as they were so bad. I can't find my personal one as well. They are still the same bunch of people who will try to rip you off on every single occasion. Please avoid at all cost. There are plenty good agencies out there... Read more
Tenant
18th Nov 2023 (1 year ago)
Huge shoutout to Saxons! They find great tenants fast and keep you informed. A must-try for landlords!!... Read more
Landlord
25th Sep 2023 (1 year ago)
I'm very happy with the service for my friend and me. I highly recommend Saxons to fellow students moving to Colchester. They truly know how to meet our needs.... Read more
Landlord
21st Sep 2023 (1 year ago)
Saxons comes highly recommended, especially for students! I'm extremely satisfied with their exceptional service.... Read more
Tenant
19th Jul 2023 (1 year ago)
Really happy with the service me and my friend received. I would recommend Saxons to other students coming to Colchester. They really know how to take care of us.... Read more
Tenant
18th Jul 2023 (1 year ago)
Overall a very good experience and happy to recommend... Read more
Seller
6th Jul 2023 (1 year ago)
Amazing! can't complain, they knew what they was talking about and I felt safe trusting them with my information... Read more
Seller
6th Jun 2023 (1 year ago)
Honest and helpful team! Would highly recommend to landlords looking to sell or rent... Read more
Seller
5th May 2023 (1 year ago)
Great company with a friendly, confident team with great marketing knowledge!
Would highly recommend to anyone wishing to buy or sell in the Colchester area.... Read more
Seller
3rd Apr 2023 (1 year ago)
Friendly and helpful team that made using Saxons a very easy experience. Would definitely recommend to all students.... Read more
Seller
3rd Mar 2023 (1 year ago)
Very pleased with the team at Saxons. Outstanding communication throughout!
Would very much recommend to fellow students.... Read more
Tenant
1st Mar 2023 (1 year ago)
Splendid customer service and overall solution, very happy to say the least.... Read more
Landlord
7th Feb 2023 (2 years ago)
Highly Recommend! The team are lovely and helpful with great knowledge of Colchester and its surrounding areas.... Read more
Tenant
6th Feb 2023 (2 years ago)
Very pleased with the service. Would recommend to fellow students!... Read more
Tenant
16th Jan 2023 (2 years ago)
B Higson
Do not use. Rented a property as a student. Gave us a rental property in poor condition and then attempted to charge us for existing damage! Abusing renters to ‘do up’ their property for free. On top of this any issues we had they would not resolve even after numerous calls. If you are a student thinking of renting using this estate agent please please do not.... Read more
4th Aug 2022 (2 years ago)
T Kemp
Would leave less stars if i could.
I wasnt going to write a review.of my experience with saxons but after another person i know having a bad experience with them i thought i should.
I rented a house through saxons in 2018 and they were horrendous to deal with! Jeff is a bully and when you phone up to ask for the managers to complain about him he gives false email addresses and gets his colleagues to put the phone down on you, which you can over hear him telling them to do.
They find every reason to not return deposits and try to get more money out of you.
Id honestly avoid at all costs as they very nearly left me and my 3 year old at the time homeless.... Read more
3rd Aug 2022 (2 years ago)
D Nevill
Russell is a really nice guy to work with, happy to recommend... Read more
1st Aug 2022 (2 years ago)
J Lawrence
I was enquiring about a property and woman on phone was very rude said to call back in 20 mins so did and she said he’s still on phone u need to wait very very rude needless to say they have lost my custom... Read more
20th May 2022 (2 years ago)
R Wood
Horrendous customer service... Read more
15th May 2022 (2 years ago)
K Laker
Sadly I am also having to write a similar review to the ones already noted. It is a shame as the relationship we had with Saxons was great until the end. With my role working as a Branch Manager at a another branch, I am extremely disappointed with how Saxons treat their tenants as I wouldn’t dream of doing this myself!
Deposit issues/ disputes when you have upgraded the property and paid for a professional clean at your own expense is ridiculous! I even had to remind Saxons on how the timescales and processes work to receive the information I have now asked for 4 times and still haven’t received! If you would like miscommunication and false information, Saxons are your agent!... Read more
Tenant
12th May 2022 (2 years ago)
M magar
In 2021 I try to buy house wich was in market by saxons.the house was no chain and we start process they hold us more than 3 month.after that, they pull out the property even they didn't inform us neither to my solicitor. Even we did rics survey and spent money . We wasted so much money and time due to this agents .I have never meet like this type of agency . You need to contact for them so many times if you have any queries... please avoid them .... I never used to put review for company but this agent is worst ....... Read more
Buyer
10th May 2022 (2 years ago)
RJN
******STAY FAR AWAY FROM SAXONS******
I'm fairly certain, when the house was empty, they sabotaged the boiler to make us call them to fix it. The guy who came to fix the boiler fixed it in 5 seconds then left. They charged us £100 for THIS!
They are money grabbers, do not fall into this trap.
STUDENTS STAY AWAY, TRUST ME!... Read more
Tenant
26th Oct 2021 (3 years ago)
S Bailie
Saxons have managed a rental property I own for around 8 years. This year they confirmed that they had found students to rent my property. Six months later they called to say they “FORGOT’ to advertise the property and subsequently I now have an empty property which I’m paying for and is causing me financial problems.
I would avoid using them at all costs. The people running the business are lapse and don not return calls.
A MUST AVOID COMPANY!!... Read more
Landlord
21st Oct 2021 (3 years ago)
A Francis
Saxons manage some excellent properties but sadly their staff and businesses practices are appalling.... Read more
27th Aug 2021 (3 years ago)
O Bahaaldeen

***** AVOID ***** AVOID ***** AVOID *****
They are the worst estate agents to go through, I can understand now why the feedback is very low on Google reviews. If I could give 0 stars I would.
All what I can advise them is to close this business as this is not their job. I have rent a house from them; I paid the deposit; I made all the required documents as they asked me. I have also noticed that the house was taken off the market which made me happy for the first instance. So, I informed my previous agent and my previous landlord of the 2 months early notice to leave the property.
However, after almost 10 days, I wanted to make sure that everything was going well. I contacted them for at least 5 or 6 times but every time I speak to someone different (Chris, Daniel, Jeff, etc.) and no one gave me the confirmation of what was going on until I understood that the property was given to a group of students!!
Just to mention that the refund of the deposit took more than 10 days to be received!
DO NOT GET TEMPTED TO DEAL WITH THESE PEOPLE, YOU WILL BE LEFT MIGHTILY DISAPPOINTED... Read more
Tenant
12th Aug 2021 (3 years ago)
S kim
If i could give 0 stars i would. I’ve never wrote a review on any business or anything of the such, but this company has provoked me to. I have been living in a student house in colchester from saxons and there had been multiple maintenance issues that have been going on for the past 9 months which they have failed to attend to and are constantly putting them off, if i could end my tenancy right now i would, they don’t do anything and are awful. I understand that Covid-19 has slowed things down but not this badly, especially since the U.K. has essentially opened the country back up. Never again will you catch me looking for a place with them. This review is targeted at students, honestly go to someone else you’ll definitely get somewhere better too.... Read more
Tenant
17th May 2021 (3 years ago)
S Grant

***Avoid at all cost***
We recently rented a property for my elderly mum through this branch of Saxons, and it was frankly the worst experience I have ever had.
The office never returns your calls, they then chase you using bullying style tactics to get forms sent back, and deposits paid.
The office manager assured us in writing he had personally inspected the property we were moving my mum into as I had reiterated my concerns with COVID. On the day we went to move her in we found a grimed, disgusting property that had clearly never been cleaned or inspected- we had just been lied to. My wife and I then spent 2 days cleaning and disinfecting the bungalow ourselves before mum could move in SAFELY.
On raising such a serious issue with the office manager, I received an email back saying "I will try and come back to you in 10 days". Guess what I have never heard from him!!
Saxons Colchester nearly moved my 71 year old mum into a filthy, and I mean filthy property in the middle of a pandemic, and he just didn't care!
There is zero aspiration to look after customers, zero aspiration to show any level of due diligence, just an absolute desire to take your money.
Do not get tempted to deal with these people, you will be left mightily disappointed, and out of pocket.... Read more
Landlord
24th Nov 2020 (4 years ago)
S Gilbey
Wish I could leave no stars, the service these provide is useless hidden costs when you ask multiple times, poor communication lies being told to tenants the list goes on.... Read more
27th Oct 2020 (4 years ago)
Azra

If you’re a uni student, please avoid renting a house through this agency. They overcharged our deposit and rent. The staff weren’t even there when I confirmed with them that I was travelling 2-3 hours from London to collect the house key. They were very rude on the phone and didn’t give a half decent apology. They talk down on students. They kept getting all our contact details muddled up because they can’t handle ethnic names. For example, they would call me thinking that I was my housemate. The landlord was useless, didn’t fix the leak from the shower upstairs. All Saxons do is finesse students. They even have Jeff hamblion, a criminal caught for stealing his friend’s money, working there. Clearly, he hasn’t done enough jail time. During lockdown, they got lawyers to convince landlords not to surrender the contract which meant that students had to continue paying rent for a house they don’t live in. Please, if you’re a student there are better options than renting a house through this bum agency. Commuting from uni and back saves money, the maltings is a nicer place to live or be a residential assistant on campus. Saxons have been blacklisted from the university for a reason. Please do your research before renting a house through this agency. If I could give 0 stars I would.... Read more
Tenant
25th Sep 2020 (4 years ago)
A Dina
All summer I emailed them about getting out of my contract and putting someone else on it. On the phone they said it was ok, but they never replied to the many emails I've sent over 4 months. They never got to it. Never did it. In September they said they would do it but then the situation changed. On the other hand, they were nice enough to reduce the release of the contract fee.... Read more
Tenant
21st Sep 2020 (4 years ago)
L Edwards
AVOID!! Whether you're a student or not do not even bother looking at houses with Saxons, they are the worst estate agents to go through and will take so much money. They are all about the money and do not care about the people renting! They add on bills that don't even make sense, they kept my guarantors details 6 months after I had left the tenancy and sent them letters saying I owed money when I didn't! (Saxons confirmed this and said it was a mistake but they should have got rid of my information!!) They hardly ever answer phone calls when you need help, and they rush students into renting a property without giving you all the information.
Trust me, just avoid them.... Read more
Tenant
21st Aug 2020 (4 years ago)
H Letting
Dreadful service... Read more
20th Aug 2020 (4 years ago)
R Sarwar

AVOID AT ALL COSTS!!! I am a landlord that was renting out a property via Saxons. Part of the agreement was they conduct regular checks to ensure the property is kept in a suitable condition. When my tenant left, it had turned out that the property was far from suitable and was not how it was provided to the tenants initially. Now this did not happen overnight which brings me to question why didnt Saxons bring this issue up beforehand. Now i have two possibilities. Either the inspection was conducted by a blind man or it was not conducted at all. Following on from this, my property required various repairs which exceeded the deposit held. These things happen from time to time, but i was expecting to get my deposit back at the very least. Yeah right! As soon as Saxons realised that i will not be using them anymore, they had no incentive to return the deposit so I had to fork out all repairs myself which could have been prevented if Saxons did what they were meant to do.
Reading through other reviews it would appear that I am not the only victim of the lack of professionalism shown by this so called estate agent. Landlords that are in the property game, use a different estate agents to manage your properties. Con artists looking for their next scam, ask to speak to Jeff Hamblion. If you google search his name, you will see that he has been arrested for theft previously. Now I know who has my deposit money.
**In response to Saxons response, you know full well who I am seeing as you tried calling me to discuss this matter a couple days ago so nice try ????... Read more
Landlord
6th Aug 2020 (4 years ago)
Awful service, felt that they were working for the buyer throughout, valuation was miles out which cost me thousands. The sale took over 6 months to complete.
To top it off when sale went through I was threatened with bailiffs if I didn't pay within 5 days, as a first text!... Read more
Seller
2nd Jun 2020 (4 years ago)
J (JohnATron)
Ill mannered, treating students tremendously poorly, failure to fix things in a reasonable time. Not your fault? In their eyes, everything is. Probably has the worst reputation within the University community, any student struggling must document their actions and report it at the end of tenancy (and fight the disputed deposit). If you don't believe the reviews here, refer to the University's own Facebook Freshers page and see/ask for the warnings on there.
Based on past experiences.... Read more
Tenant
1st Jun 2020 (4 years ago)
Lucy
If you are a student I would not risk your money and time with this place.
Take everyones reviews seriously.... Read more
14th May 2020 (4 years ago)
A Wright
Having dealt with saxons in a professional capacity in a previous job i had a lot of contact with saxons and jeff. All i will say is that they operate very poorly and seem more interested in what money they can get out of people rather than running a business. They are very diffict todeal with. I would advise nobody to use them and i certainly never would on a personal level.... Read more
3rd Mar 2020 (4 years ago)
D Wright
I recently purchased my first house through Saxons. It was a probate property so we had a lot of professionals inspect the wiring, boiler and asbestos etc as part of our survey recommendations. Saxons were helpful and efficient in organising these appointments, nothing was too much trouble! I would definitely recommend saxons... Read more
Buyer
30th Jan 2020 (5 years ago)
I Cabral

Awful awful awful. Anyone should avoid especially students. First look at the 5 star reviews on here - most of the reviewers like Mr Gabriel Miller are leaving 5 star reviews in Brooklyn and Melbourne. Contrast these with the much more detailed negative reviews. Any company that deploys such shady tactics is obviously dodgy.
I can only speak from a tenants perspective but this is an awful, incompetent, greedy, duplicitous company. Not only do they charge absurd consulting and check out fees, they repeatedly ignored us when we reported issues with the property, leaving the issues unresolved for the duration of the tenancy. Then the deposit process is another nightmare and they WILL try their hardest to fleece you. The only thing they put any effort towards apparently.
Don't take my word for it, you can look at the mass of negative reviews on here. Saxons is blacklisted by the University of Essex. And if you do some digging you'll see they have a bad reputation across town. Just Google 'Jeff Hamblion Colchester'..the useless Saxons maintenance manager was arrested years ago for stealing thousands of pounds. Just shows the type of people you'd be dealing with here. How is this industry still not properly regulated?
Again, avoid at all costs.... Read more
Tenant
18th Nov 2019 (5 years ago)
A Sutton
WORST agency I have ever come across!!!! I never write reviews but had to so I could warn other students. If you are a student looking for a rental, trust the reviews and avoid!!!! Saxons do everything in their power to lie and try to take as much money from you as possible. Absolutely terrible. Such a headache having to deal with such terrible people. AVOID!... Read more
Tenant
31st Oct 2019 (5 years ago)
B Constantin
Sometimes people need to wait 2-4 months to receive money back from them.... Read more
18th Oct 2019 (5 years ago)
P Lockwood
As a selling agent I have found them to be fantastic.Will leave another review when the sale completes.
Some of the reviews they have received seem to be from 'snowflakes' and seem very petty and unfair.... Read more
Seller
21st Sep 2019 (5 years ago)
J Bowers
Thanks to all the team at Saxons. Great service, even dropped the key off for me on moving day! Thanks again guys, we really appreciated all your help.... Read more
12th Sep 2019 (5 years ago)
C Scott
I had an very good experience using Saxons.... Read more
7th Sep 2019 (5 years ago)
S jean
We were looking to rent a property in the Colchester area and found Saxons Property really helpful.... Read more
Tenant
7th Sep 2019 (5 years ago)
L Wirth
Always prompt to resolve any issues with our rental property... Read more
Landlord
7th Sep 2019 (5 years ago)
R Johnson
Thanks to all the team at Saxons, house sale went through with no problems and everybody was professional and friendly from start to finish. I will recommend you to all my friends and family.... Read more
Seller
21st Aug 2019 (5 years ago)
B samson
Thank you Saxons for helping me sell my house after having so much trouble with my last estate agent it was truly a pleasure to find an agent who actually does what they say they are going to do . I will bring you guys a treat in this week for doing such a great job !
Bill... Read more
Seller
19th Aug 2019 (5 years ago)
S Lane
I was dealing with Saxons sales team over the past couple months with the sale of my house and I can honestly say what a fantastic team, I sold my house in just 6 weeks which I was very happy about ! , Thank you to all of the guys in the office for being so helpful , Sharon L x... Read more
Seller
15th Aug 2019 (5 years ago)
B Stubbs
*** WARNING ALL ESSEX STUDENTS ***
THIS COMPANY IS AWFUL DO NOT USE, THEY WILL WITHHOLD DEPOSITS FOR OVER THE LEGAL TIME GIVEN, PRACTICE IN AN UNPROFESSIONAL MANNER (BY WITHHOLDING NAMES OF THE PERSON YOUR SPEAKING TO ON THE PHONE AND NOT MAINTAINING THEIR DUTIES), THEY WILL TRY TO OVERCHARGE YOU AND CHARGE YOU EXTORTIONATE ADMIN FEES AND CHECK OUT FEES EVEN IF YOUR PROPERTY IS FLAWLESS, DO NOT RENT OR BUY FROM HERE, TAKE YOUR BUSINESS ELSEWHERE, JUST LOOK AT ALL THESE REVIEWS IF YOU DON'T BELIEVE ME.... Read more
Tenant
1st Aug 2019 (5 years ago)
C Oxborrow
Absolutely appalling company.
1) if you check all their reviews by clicking on the people who have posted them, they have ALL posted reviews in various american states recently... yet some of these have apparently been dealing with a little estate agents in a fairly obscure British town for “years”... they are obviously paid for reviews and this just provides further evidence as to why I would not trust Saxons as far as you could throw them
2) My partner used Saxons. Not only did they they fail to resolve some ongoing issues within the flat during the year, after the year was up and we decided to move into a new flat with another agent, they charged an extortionate check out fee AND had the bare faced cheek to then try and charge our new estate agent a referencing fee! Absolutely diabolical!
Would not recommend this company at all and would give a 0 star rating if I could!... Read more
Tenant
1st Jun 2019 (5 years ago)
L Jones
I sold through Saxons in just a couple of weeks and they were very friendly and professional so 5 stars from me. Lisa Jones... Read more
Seller
19th May 2019 (5 years ago)
D Raw
Very friendly and helpful staff ! , I was looking to sell my house and they made everything very easy ! , I would recommend Saxons !... Read more
Seller
19th May 2019 (5 years ago)
P Bateman

GO THROUGH THE DEPOSIT PROTECTION SCHEME - IT'S FREE.
I just want to start of this review by saying: I have NEVER felt compelled to write a review in my life. However, in the case of good ol' Saxons I believe it's absolutely necessary. In writing this review I could not find the right pejorative word to describe this "agency." Inept? Dishonest? Duplicitous? All of the above and more i'm afraid.
Briefly, my friends and I rented out a student house with them, and whilst the property didn't come in great condition; it's what you can expect from your generic student housing. However, if you try and contact them about any urgent issues with the property they take months to get back to you despite constant reminders; but, you better believe that they will always be in contact immediately if there is an issue which involves their interests. Additionally, Saxons capriciously decides to charge 'admin fees' and 'checkout fees' at any given opportunity.
At the end of the tenancy my house mates and I where charged excessive fees (which they tried to take from our deposit). The claim for "a broken fire extinguisher" was a personal favourite of mine; despite being entirely fabricated. A few days after the claims by Saxons, the chief "agent" we were in contact with – Jeff, tried to get us to agree to their deductions by persistently and rather pathetically spamming us with the same email. This is a sly tactic for one just to accept their terms as usually students can be cajoled and manipulated rather easily as they don't know their rights.
Therefore, we decided to dispute their claim and went through the Deposit Protection Scheme, which is free and I cannot praise them highly enough as they are objective and impartial! Their subsequent decision allowed us to recover hundreds of pounds of our deposit which Saxons tried to claim. Although, this process was not quick and it took months for a final decision to be made, it was a rather satisfying feeling to know that their farcical claims were rejected.
Finally, I highly doubt the credibility of the recent influx of 5 star reviewers, who when you click on their profile are obviously fake, giving 5 star reviews to every company - some as far as Latin America. This seems like an amusing attempt by Saxons to try and disguise their unsavoury business practices. Overall, my Saxons experience was abjectly negative and I could not possibly in good faith recommend them to anyone.... Read more
Tenant
20th Mar 2019 (5 years ago)
S Pearce
Good agents for buying, selling, letting and renting... Read more
12th Feb 2019 (6 years ago)
W Ford

Dan lied to me, said he would pay me the next day, and didn’t for a week. I didn’t trust him when he was on the phone, it’s just one incongruent thing after another, maybe he thinks that this stuff will fly, maybe he thinks we are all idiots and we will fall for his verbal diarrhoea, god knows why he does it, but he does... after he hung the phone up, I just thought ‘why lie,’ Shrugs...
Sorry, I agree in part with the previous poster:
‘However, in the case of good ol' Saxons I believe it's absolutely necessary. In writing this review I could not find the right pejorative word to describe this "agency." Inept? Dishonest? Duplicitous?’ And
‘Finally, I highly doubt the credibility of the recent influx of 5 star reviewers, who when you click on their profile are obviously, giving 5 star reviews to every company - some as far as Latin America. This seems like an amusing attempt by Saxons to try and disguise their unsavoury business practices. Overall, my Saxons experience was abjectly negative and I could not possibly in good faith recommend them to anyone.’... Read more
23rd Jan 2019 (6 years ago)
M Jones

!!! ALL UNIVERSITY STUDENTS PLEASE AVOID SAXSONS !!!
I would like to state that as students our lives are stressful enough without dealing with the multitude of problems we had. We had mice due to holes on the outside leading into the house, our electricity switched off due to faulty wiring, a broken washing machine that was not replaced for a week, loud neighbours who would wake us up at early hours of the morning, a small desk that I could not do work on.
There were building works including a digger in our back garden (overgrown forest) carried out in the house during the whole year that could have been done before we arrived at the house or during our breaks! Since I had requested the improvements to Daniel and he said they would be done before we moved in.
We would have to daily walk through a muddy path or risk our lives sprinting to the opposite side of the road because we could not walk through our garden to get to the university. Some improvements we would ask for we would have to help our landlord build, for example, we had to help make a new desk, even a bed after long stressful days at the university as well as the constant quizzing as to what would make the house more desirable to students. We were constantly letting strangers through the house to fix new blinds, improve the garden, fix the cheap toilet seat that broke several times, fix the wiring too.
I would like to state that we had direct communcation with our Landlord throughout the whole year. Although our Landlord was nice, never ignored our calls our living situation meant that we were never left in peace and there would always be a new problem.
In addition to this, I may add that although we are students, we are clean, educated, and deserve respect. The unorganised mess that is Saxsons letting agents had staff like Daniel who were rude, arrogant and had 'know it all'' attitude which prevailed whenever we would call him. Michele wanted to take money from our deposit for dust, and a unrepalced lightbulb even though our Landlord told us he already confirmed to Michele due to the house being a building site and us moving out early to accomodate these changes. Michele came over 30 minutes later that the arranged timing, blamed traffic although their shop is located a ten minute drive away and did not apologise. It then took over a month to recieve our deposit back after many emails and prompting phonecalls, one of which she hung up in my face and recieved the money a day later.
To summarise, the agents working for Saxsons would take any opportunity to undermine, condesend and patronise myself and my flatmates. There were a bunch of hidden fees they wanted to charge us that even our new letting agent of 20 years had never heard of that thankfully helped us avoid. An awful experience, stressful year and I would really avoid to recommend to preserve all dignity and peace of mind.... Read more
Tenant
2nd Jan 2019 (6 years ago)
R Poulton
Dan was amazing advising us as we were new to the area. His knowledge helped us both in buying and letting. He even met us in the street a year later and remembered us by name. A great brain to have on your side.... Read more
3rd Dec 2018 (6 years ago)
M Wallace
Would be no star if I could get away with it! Sick and tired of unsolicited calls from these people. Have never used them but we keep getting "urgent" messages from them about managing our property/ finding us a tenant etc. I assume they got our details from Land Registry. Our current managers are not even advertising for a tenant.
NO no no. Even if I was looking for a new agent, I would not be considering Saxons as their admin must be very poor.
What do I do to stop the calls- telling them I am not interested and don't want any further contact does not get though to them?
Update 5/11/18
Would you believe another unwanted phone call last week? This time from Charlie at Saxons. Emailed director on the day- no response, SO much for no futher correspondance. Really poor admin systems in my view.... Read more
Landlord
5th Nov 2018 (6 years ago)
E Boyraz
Messed us around so much, 0 customer service. Would not recommend!... Read more
5th Nov 2018 (6 years ago)
AVOID AVOID AVOID. Please, unless you are literally about to be street homeless, avoid this company. Their fees are outrageous. If they could charge you for the air you breathe in your home they would. I even had to pay them £60 to do a reference for my new property! Which I was informed paid for a phone call (which they didn’t even have to make themselves!!) lasting 2 minutes tops. They promised to fix things in my property before I moved in and they still weren’t done by the time I moved out. They are completely unprofessional, unhelpful and are only after your money. They also let themselves into my property without my knowledge on at least one occasion. I really wish I had listened to the reviews before I moved in but unfortunately I didn’t really have a choice. Please do not rent from these criminals - they will take you for everything you’ve got.... Read more
Tenant
26th Oct 2018 (6 years ago)
P C
Great service from Russ and Adrian, always on hand to answer any queries and offer friendly advice in an ever changing market.
Would not hesitate to recommend.... Read more
16th Oct 2018 (6 years ago)
E s

THIS COMPANY IS NOW BLACKLISTED BY MY UNIVERSITY. Please DO NOT waste your time with the deceitful, awful people. These people will tell you anything to get you to sign, once you have signed that's it they've got you and will tell you that they didn't agree to any of i because it was not officially written down. My flat mates and i got a house through these people in January, broke up for summer only to be told that the "landlord pulled out" and only had a couple of weeks to find a new property. When we returned and managed to find a house on the same road as the previous house (through a different agency) we found out that they had just moved different students in. The new students are international student i presume this is why they chose them, as they are easier to manipulate. All staff are EXTREMELY rude ESPECIALLY DAN. Please do not waste your time with this company .
UPDATE Saxons is one of the biggest letting agencies because they own so many properties, so many student do not have a choice but to go through them. If you look at their overall rating it is 3.4 hardly outstanding.. Essex students if you want a true representation of Saxons work, ask the SU letting agents on campus or people who have had to unfortunately go through this agency as many students do not take them time to give reviews.
I can see that you have newer 5 star ratings, i am very glad that you are FINALLY treating students fairly and with respect. It's just a shame that it has taken many older negative reviews for you to take action. Particularly Dan who was a real horror to deal with; well done for developing your customer service skills.... Read more
Tenant
1st Oct 2018 (6 years ago)
H Joel
Excellent. Every single person I have spoken to at Saxons has been courteous, helpful and professional... Read more
18th Aug 2018 (6 years ago)
S Francis
A cabal of crooks and thieves charging exorbitant fees and setting ridiculous standards so they have an excuse to extort as much money out of you as possible. Exactly the kind of estate agents that your parents warn you about, and I would sooner suggest living out of a cardboard box than giving them an opportunity to bleed you dry.... Read more
27th Jul 2018 (6 years ago)
O Williams
Avoid letting through them at all costs. Completely unethical, bordering fraudulent, and appalling customer service.... Read more
Landlord
15th Jul 2018 (6 years ago)
A Reviewer
Wouldn't use again and would avoid... Like another poster, Saxons would charge you to look in the window. I can't be bothered to leave all the issues I had although they kept asking me to review them so here I am. Fees are ridiculous, they charge you for EVERYTHING. My new estate agent even said they wanted to charge them for my own referencing which I had to already pay them to release!!!! They even charge you at the END of your tenancy! No other estate agent I know does. Issues with my property went unresolved, blame the landlord yes but at least stick up for your tenant too!
Advice to you all, avoid. It's all rosey at the start but you'll soon realise....... Read more
Tenant
14th Jul 2018 (6 years ago)
T Munger
Really nice guys. Made me feel confident with my first rented property... Read more
Tenant
9th Jul 2018 (6 years ago)
A Ross
I was recommended to use Saxons by a family member. Best desicion ever!!... Read more
9th Jul 2018 (6 years ago)
E Robinson
Saxons would probably charge you to look in the shop window if they could. Ridiculous amount of fees, not illegal but obviously just added into the tenancy just "because we can". They did the job of a letting agent as I would expect, average response times during the tenancy, nothing special. Would never use again.... Read more
Tenant
9th Jul 2018 (6 years ago)
Bruce
Beware of this estate agent! (If you can call them that) Illegally charging fees that they shouldn’t! Out to make a buck! Luckily I’ve never used them but unfortunately my partner was with them! The contract written by them has been broken over four times by them! as far as I can see! au revoir Saxons!
As for the reply from Saxons below, it’s absolute rubbish! They are uneducated estate agents! Do not use them!... Read more
8th Jun 2018 (6 years ago)
P Beacon
Put £350 of fees down to secure a property. Only to be contacted a couple days before the moving date that the landlord has decided to sell the property. With a baby on the way this was a very stressful time for us anyway but then facing homelessness made this a very uncomfortable ordeal. Saxons will tell you it’s out of their control in what a landlord decides to do HOWEVER, the property 3 weeks later is still up for let and when calling up anonymously to investigate why it is still up they inform me somebody else has put down money and going through referencing!!!! So Saxons lied to their customer through their teeth oh and it took over a week to be refunded all monies I had paid them on securing the property. Still homeless and baby is only 7 weeks away.
Thank you Saxons... Read more
Tenant
6th Jun 2018 (6 years ago)
W Patrick
Daniel at Saxons Colchester did an excellent job on helping us buy a home and at restoring our faith in estate agents... Read more
Buyer
18th May 2018 (6 years ago)
L Fraser
Jeff was excellent, he kept us in the loop the whole time. A friendly and professional service!... Read more
18th May 2018 (6 years ago)
R bouh
I HAVE ONE WORD FOR THIS COMPANY. HORRID.... Read more
8th May 2018 (6 years ago)
R Bouh
this company is the worst.... Read more
8th May 2018 (6 years ago)
J Ethan
Massive thank you to the team at Saxons... Read more
26th Apr 2018 (6 years ago)
R serso
Kept me in the loop throughout... Read more
26th Apr 2018 (6 years ago)
R Loveland
A* customer service.... Read more
25th Apr 2018 (6 years ago)
J Morris
Friendly and helpful staff. Went the extra mile to ensure everything went smoothly.... Read more
25th Apr 2018 (6 years ago)
S Gomez
Professional service with great advice, even helped us fill out the forms.... Read more
25th Apr 2018 (6 years ago)
S Love
Great communication and support from Saxons.... Read more
25th Apr 2018 (6 years ago)
R Dickson
5 star for Saxons. I will definitely be using you again.... Read more
24th Apr 2018 (6 years ago)
J Gooch
I was put off by some of the reviews. The guys at Saxons were so helpful I'm pleased I phoned them.... Read more
24th Apr 2018 (6 years ago)
J Murphy
Having seen past negative comments I was a bit hesitant but thought I’d give them a go and could not have been proved more wrong. They went out of their way to provide me a service that was first class , professional and as a first time land lord I was very impresse!!!!... Read more
Landlord
27th Mar 2018 (6 years ago)
P Weedon
I have been renting through Saxons for the past two years.
I always found the staff to be helpful and friendly even when we had a boiler issue for two weeks. When the contract finished our deposit was returned in 4 days, I would recommend them to tenants.
Many thanks
Paul... Read more
Tenant
26th Mar 2018 (6 years ago)
K Hartman
Very happy with the service I received I found Saxons to be extremely helpful professional & polite throughout my search for a property would highly recommend!!... Read more
14th Mar 2018 (6 years ago)
M Clifton
Myself and my partner had a great experience renting for the first time with Saxons, the entire process was hassle free and the staff went out of their way to accommodate us and our needs enabling us to move in to a beautiful flat without a hitch.... Read more
Tenant
14th Mar 2018 (6 years ago)
N Smith
Prompt, attentive and effective service, and managed in a polite and expeditious manner. I would, and have, happily recommend them to my friends.... Read more
14th Mar 2018 (6 years ago)
R Stroud

Arranged a viewing for a perfect flat with Saxons. Arrived at the flat in good time, noone turned up so I rung them for them to say that noone was coming, the flat had been let the previous day!
"You will have had a voicemail". I have a great voicemail system - I did not receive any voicemail! After being understandably very frustrated considering I had driven from London purely for the viewing, the guy at the end of the phone (Adrian I think his name was...) assures me that he will investigate fully and he'll ring me on Monday. I haven't had a phone call.
Thanks for wasting my time and petrol money Saxons for the sake of a phone call/text/email!
Listen to the reviews, people this rude and unorganised do not deserve your business.
Since writing this review, Saxons have contacted me to apologise and refund the petrol money that I spent getting to Colchester. I much appreciate the gesture, I hope soon they are able to improve their service as they have some nice properties on their books.... Read more
8th Mar 2018 (6 years ago)
P Crisostomo
Despite the negative student feedback, I thought I'd give Saxons a try. Just getting through to them has been such a slow process. Called many times during the week to book a viewing, said there was no agents available and will call us back the next day. The following day, they still haven't returned the call. Called again and the same thing happened. Maybe this is just a sign that we shouldn't go through them.... Read more
9th Feb 2018 (7 years ago)
K G
I would not recommend Saxons. The manager is unprofessional and rude. I am a landlord of many properties in the area and was shocked by their behaviour.... Read more
Landlord
8th Feb 2018 (7 years ago)
G Forsaith
Rang up this weekend to enquire about a flat I had seen online that morning, after telling me the flat didnt exist even though it was advertised, I believe it was Adrian then proceeded to interrogate me in a very unprofessional matter and asking questions that he had no right to ask with persistence. Don’t deal with them. Heard many scandalous fees they have given people that are hidden on the website. Also falsely advertising flats then giving customers different flats to the ones seen in ads, those of which are in terrible condition.... Read more
14th Jan 2018 (7 years ago)
A Murphy
Jeff went above and beyond to make the move happen for us, the communication was fantastic. We are so pleased we sold our home with them.... Read more
Seller
8th Jan 2018 (7 years ago)
O Berry
We felt very disappointed in the support we received from our appointed solicitor and without Adrian’s constant checking on our behalf we feel that the sale would have fallen through. He was invaluable in the whole process.... Read more
Seller
4th Jan 2018 (7 years ago)
K Brooks
Daniel gave us a valuation which turned out to be very accurate. We received 3 offers within 4 days, and shortly afterwards sold for the asking price...... Read more
Seller
4th Jan 2018 (7 years ago)
F Pearcey
I have found the staff at Saxon Property to be very helpful and friendly. I would recommend them.... Read more
16th Dec 2017 (7 years ago)
T Jones
The service and attention was most appreciated especially from Michelle... Read more
7th Dec 2017 (7 years ago)
K Weir
The team took control and looked after us from the day we signed up right through the offer process, exchange and completion. Marcus and his entire team worked hard to ensure the transaction went seamlessly... Read more
Seller
1st Dec 2017 (7 years ago)
M Drury
Daniel at Saxon Property was absolutely brilliant! Going way over what was expected of him! He kept us updated all the way through our house sale. I would highly recommend Saxons Property... Read more
Seller
21st Nov 2017 (7 years ago)
L bower
I have just used Saxons this week for the first time, they rented out my student property for me within one week. even though I was told by another agent I wouldn't be able to get students this time of year! Marcus and Daniel where fantastic from start to finish.... Read more
Landlord
18th Oct 2017 (7 years ago)
O Parkour
If I could give 0 stars I would, rude unreliable and unprofessional staff.... Read more
5th Oct 2017 (7 years ago)
V H
If I could give them zero stars I would. AVOID AT ALL COSTS. These people don't respect nor care about anything. They kept us waiting for a month, only to tell us less than 2 weeks before the potential moving in date that the landlord had rented the house to someone else. We had already returned the apartment where we were and they left us rushing with less than 3 weeks to find a new place. We had to chase them constantly. What is the point of having a lettings company if the landlord can rent the property without consulting them? Liars. At least they gave us our money back; There's your star!
I repeat: AVOID, AVOID, AVOID!!!... Read more
Tenant
7th Aug 2017 (7 years ago)
J Dawkins
Useless staff, worst experience I've ever had from an estate agents. No positive points whatsoever.... Read more
30th Jul 2017 (7 years ago)
S Ade
Do not waste your time and money with these Horrible Scandalous theives. Especially Daniel, a very rude and useless man. He will lie about sending you emails to do with your contract and then tell you that you've lost your deposit for not responding to emails that where never sent. This agency is very unprofessional I'd give them 0 stars if it was an option.... Read more
30th Jul 2017 (7 years ago)
K Tuitt
ABSOLUTELY TERRIBLE! The staff in there are rude, liars money grabbing thieves! We've had a damp ceiling in our house for the 10 months of our stay in one of their properties. They did not empty out the garage when we moved in and tried to make us pay to remove the rubbish when it was alreday there when we moved in! One of the bedroom windows was falling off when moving in and they did not do anything about it for a couple months leaving one of my house mates to freeze in the winter! They give false deadlines for payments to try and get more money out of you! They were constantly threatening us with warning's that if we did not do certain things they would evict us! Please as a student or anyone do not rent with them as they will treat you as a mug as they want to exploit people as much as possible!!!... Read more
Tenant
5th Jul 2017 (7 years ago)
C James
Really this reviews rates them a ZERO. Utter in competence unlike anything I've ever seen. DO NOT USE. STAY AWAY!!!... Read more
29th Jun 2017 (7 years ago)
M Jesus
Unprofessional Staff, double book viewings, they take multiple deposits for the same property. Dissapointed, will not use again.... Read more
20th Jun 2017 (7 years ago)
J Costin
Lied compulsively about persistent problems with the property, and then refused to give us our money back (£1700 of student loans wasted). Consistently intimidating behaviour, pretending that we were subject to strict deadlines to sign an absurd contract, (£400 to check out, they wouldn't tell us what we were paying them for, to name just one stupid clause) even though the move in date wasn't for 6 months.
Do yourself a favour; just don't bother. They're now blacklisted by the University, which means the official advice is to not touch them with a pole the length of their metaphorical noses.
These people make bankers look honest and somewhat competent. Rent at your own risk.... Read more
Tenant
21st May 2017 (7 years ago)
Y Fashola
Very terrible experience,when i rented a house with them. Money is really all they care about. TERRIBLE service, and RUDE STAFF they need to take a class on customer service. Say farewall to whatever deposit you had aswell cause in my opinion they fabricate ludacris charges and take most of your security deposit.
Never again, will I or anyone i know rent a place with... Read more
Tenant
16th Apr 2017 (7 years ago)
A Bora
Dreadful agents. Avoidat ALL costs.... Read more
25th Jan 2017 (8 years ago)
Anastonm
Never deal with them again..NEVER!!!... Read more
24th Jan 2017 (8 years ago)
Dolapo
Don't get a house from these people. They are crooks and are so disrespectful oh, and I'm currently paying rent for a house where I don't even have a bedroom. Because the state of the house is trash and these so called house agents don't know how to speak to be people with respect.... Read more
Tenant
31st Oct 2016 (8 years ago)
M Farah
Terrible money thieves, if you lose your keys you have to pay £30 plus VAT (£36) for a TEMPORARY replacement which you have to then duplicate and give back. Absurd.... Read more
26th Aug 2016 (8 years ago)
Q Liu
Once you pay, they won't solve any problems for you anymore. Avoid this one if you are an tenant. Worst customer service in the UK!... Read more
Tenant
19th Aug 2016 (8 years ago)
B POPPA
Amazing to work with these guys really helped me out in a spot of bother thanks again guys... Read more
19th Apr 2016 (8 years ago)
J Hammond
Saxons looked after two properties of mine over several years and were always very professional and efficient. The service is well presented with courteous staff and I was kept fully informed with any developments. I would not hesitate to use them again or recommend them to friends.... Read more
Landlord
19th Apr 2016 (8 years ago)
L Dillon
I found Saxons both friendly and professional. They provided sound advice from good local knowledge and were always available and eager to help.... Read more
15th Apr 2016 (8 years ago)
S Donovan
Avoid this estate agents - absolutely terrible service. The staff are rude, incompetent and often aggressive.... Read more
26th Jul 2015 (9 years ago)
S Gothic
Don t ever go to these guys! They just don t know how to steal money from you...like as much as possible!!!... Read more
18th May 2015 (9 years ago)
L Beleska
Very disappointed with this agency.. For a scratched chair they did not give back 200 pounds of our deposit... If you are about to rent a property from this agency please DONT!... Read more
Tenant
1st Feb 2015 (10 years ago)
B Price
Shame you can't choose zero stars!
The worst letting agent in Colchester and probably the UK. If you are a tenant DO NOT use this agency.
Appalling customer service, rude, aggressive and no desire to assist. As long as they are getting paid their excessive charges they don't care.
Ridiculously high referencing fees at the start and end (unheard of!). Deducted money from deposit without saying why (illegal these days). Tried to charge additional rent and admin charge for an extra 2 hours on the moving day when we had already confirmed direct with the landlord that it was ok.
I urge landlords to not use this company because you're tenants will not be treated fairly.
More fool you if you decide to rent through this agency.... Read more
Tenant
18th Sep 2014 (10 years ago)
D Weston
Excessive charges, do not describe properties correctly, incompetent, took a fee and didn't carry out the task that was paid for. I wish I had read these reviews sooner. They are just abysmal.
Use Boydens, they are friendly and a lot cheaper for both landlords and tenants.... Read more
4th Sep 2014 (10 years ago)
theWaleSho
The absolute worst agency ever. Surprise charges left, right and center. They charge you at the end of your tenancy also... Read more
8th Aug 2014 (10 years ago)
R Pauliner
Just read through the other reviews and you understand my low rating. If you are a student the best thing to do is to rent a house or flat directly from the landlord. I am currently renting from Saxons as well and I can't wait to move out.... Read more
Tenant
11th Apr 2014 (10 years ago)
L McKenzie

Firstly! We are outraged with the 'service' or lack thereof that we 'received' from Saxons. Being students, we found it inappropriate that we were clearly taken advantage of.
After looking at several other Google reviews of the company, we were shocked to find the huge range in price asked for the 'Admin fee's. We rented a house from Saxons as a group of 4, and were asked to pay admin fees of £282 each, even though we had to open a joint bank account in order to pay the rent, as we would have been charged £45 per separate payment, per month, if we were to pay the ren from different bank accounts!
On top of this, when our house was being viewed by other students, it was overheard that an employee of Saxons informed this group that the admin costs would be £175 each!! Before this, we were happy to renew our contract as we loved the house. However, in order to do so we were informed by the company's director that we would have to pay fees of £282 each, again, for them to renew the contract. However, the tenancy agreement stated that it was a fee of £120 to renew. At the same time, we were told that the tenancy could only be renewed if we agreed to stay in the house and continue on a 12-month contract from July. However, once we decided not to renew, the advert was placed on RightMove, showing that the house was available from September. When we inquired about starting a new contract from September, we were told that the landlord could not have the house empty for 2 months, which is understandable. However, since then, when speaking to another employee of Saxons, we were told first, that he was apologetically unsure why the new tenants could move in in September, only then to miraculously remember 2 minutes later, that in fact the landlord's mysterious grandson would be moving in the house over the 2 months. Why the confusion? Another complaint was that when we wanted to renew our contract, we were told by Saxons that the landlord wanted to up the rent, as we 'paid less' than the previous tenants. In fact, one of my housemates had a phone call from Saxons asking "How much more rent" we would be willing to pay!!!!!!!! We of course, said none, and decided it was best to not renew our tenancy. On top of this, we are also going to be charged upwards of £100 for a "cleaning" fee, and £120 "completion of tenancy fee"!! WHAT ARE ALL THESE ADMIN FEES FOR!?!?!
On the day the tenancy began, we went into Saxons' office ready to collect 4 keys for 4 individual tenants. ONLY TO FIND that they only had 3 keys for the property, and were told if we want a fourth key we would have to get it cut ourselves. Of course, it was told that they would be expecting four keys (including the one we paid to have cut ourselves!!) back.
We are very sad about this because we felt that we were forced to move out and find a new property, even though we were incredibly happy with the property and landlord, just not with Saxons.... Read more
Tenant
2nd Feb 2014 (11 years ago)
P (Pashra)
The worst company I have ever dealt with in my life. The staff are rude and incompetent. They have no idea what they are doing , or how to run a real business there is no professionalism when it comes to them. I would not recommend anyone to go there. Total rip off and con especially for students!... Read more
28th Jan 2014 (11 years ago)
A W

I am currently renting through Saxons and I can honestly say that they are the worst company and I do not know how they are still in business. I work in a Letting Agents myself and I have never known such poor service and rude staff!!!
Myself and partner were advised that we had to pay an admin fee of £270.00 each but there would be no other fees. I then requested to see a copy of the tenancy agreement before I paid the security deposit and months rent and they sent me a copy which I was happy with, however once I paid all the money and then went to sign the agreement they had added pages and clauses which was not provided previously. However I was told if I did not sign I would not get my money back!!!
When we moved into the property we had a couple of urgent maintenance issues including no hot water, a leak from washing machine and a leak from toilet overflow and the landlord refused to take any action and Saxons did not care until I had the works done and gave them the bill with my £215 water bill for two months due to the leak and now they are chashing me for the money however they can not seem to answer the question ''is it fair for me to have had no hot water for over two months??
I can honestly say they are absolute cowboys and all they care about is there money.
They are rude and sarcastic and when I was taken into hospital for a serious operation they felt it okay to send me personal emails stating that I was a liar!!
I would quite happily move out of this property tomorrow if possible
DO NOT RENT THROUGH THIS COMPANY AT ANY COST!!!!!... Read more
Tenant
1st Nov 2013 (11 years ago)
P Brook
I highly commend and recommend Mr Daniel Lingley as very efficient in letting all of my properties for several years. He is very diligent, fast and always follow-up on an any requirements. Overall, I have had very good experience with Saxons for the past 12 years.... Read more
Landlord
29th Oct 2013 (11 years ago)
C x
Saxons Are A Terrible Company!!!!
Tried to book a viewing on a few properties and was promised a call back, I chased them 3 times and they never called me back, i truly believe that they have a limited number of properties, so they advertise properties they do not have so they can charge £250 per adult for a credit search, and they then tell you you have been declined, at £500 per couple they only need 10 a week and thats a good living they are making !!
After contacting various other agents we have since learned this is normal from Saxons, read the reviews they speak for themselves !... Read more
22nd Oct 2013 (11 years ago)
N Moore

Oh! my goodness, I have never in my entire life experienced such an appalling customer service I got today from Saxons letting agents Colchester especially from "JEFF HAMBLION" the maintenance manager, not only was he very abusive and rude, they are also racist in my opinion due to their mannerism and the way they speak and spoke. They are day light armed robbers without a gun exploiting young and naive students who have no choice of where to live whilst studying. I have never seen or heard where you clean a house for £525+282 late payment fee+144 checkout fee+100 for Garden Clear+ 100 to remove rubbish making it a grand total of 1151. Saxons are nothing but ROGUES and I will make sure that I deal with them. ""Please spread the word to warn off other students about SAXONS in COLCHESTER. They are nothing but thieves. I WOULD NOT RECOMMEND AT ALL. I would rather sleep homeless than rent a property from them.
NO CUSTOMER SERVICE WHAT SO EVER. You need to be very aware of how you treat people; it’s not just about their money.
26/09/2013.... Read more
Tenant
26th Sep 2013 (11 years ago)