I recently had the pleasure of dealing with Connor from Harris & Wood in Colchester, and I cannot recommend him highly enough as a letting manager. After a significant incident at our Bardfield Road house, Connor stepped in and provided unwavering support at every stage.
From the moment the issue arose, he was proactive in addressing our concerns. He arranged for multiple plumbing companies to tackle the extreme hot water problem, ensuring it was resolved quickly and efficiently. What impressed me the most was his dedication to finding alternative housing for us during this challenging time.
Connor's commitment went above and beyond. He was always available to answer our questions, whether it was day or night, and even while he was on holiday. His responsiveness and genuine care made a stressful situation much more manageable.
In a world where customer service can sometimes fall short, Connor truly stands out as a remarkable professional. He is not only highly skilled but also an incredibly good person who genuinely cares about his clients. Thank you, Connor, for all your help!... Read more
Tenant
10th Dec 2024 (6 weeks ago)
This is the second time Harris + Wood have sorted my property sales in 10 years. They keep getting better. It's a testament to the amazing team they have assembled.
Marcus truly went above and beyond to negotiate and conclude a very tricky chain. Even the seller's own agent was impressed by Marcus and his business acumen. ????
Best estate agents I have ever come across.... Read more
Seller
12th Nov 2024 (10 weeks ago)
This is the second time Harris + Wood have sorted my property sales in 10 years. They keep getting better. It's a testament to the amazing team they have assembled.
Marcus truly went above and beyond to negotiate and conclude a very tricky chain. Even the seller's own agent was impressed by Marcus and his business acumen. ????
Best estate agents I have ever come across.... Read more
Seller
12th Nov 2024 (10 weeks ago)
Harrison provided outstanding service, making my move stress-free as possible He very was proactive, communicative, and took care of every detail His professionalism and quick responses made all the difference highly recommend!... Read more
Tenant
1st Nov 2024 (12 weeks ago)
Took them more than 6 months to sell, and then sold way under the original valuation number. The viewings were always led by interns who didn't know how to sell the property.... Read more
Seller
23rd Sep 2024 (17 weeks ago)
Didn’t really see much action from them trying to sell the property just keen to tell us he had sold his own property locally in the time ours was advertised. Just wanted to reduce our price.... Read more
Seller
10th Sep 2024 (19 weeks ago)
Fantastic service from a very friendly & professional team.... Read more
Seller
9th Aug 2024 (24 weeks ago)
Exceptional customer service experience with dedicated staff... Read more
Tenant
6th Aug 2024 (24 weeks ago)
What an Amazing selling journey from start to finish
Harris and Wood stand out from the rest!
Marcus ensured he supported me through every step with his knowledge and professionalism shining through.
Thank you Marcus and Team... Read more
Seller
6th Aug 2024 (24 weeks ago)
Good communication with the staff and very responsive. Fully satisfied with their service.... Read more
Seller
2nd Aug 2024 (25 weeks ago)
Great communication throughout with a very proactive approach... Read more
Seller
21st Jun 2024 (6 mo. ago)
Morgan has been extremely helpful through out my application process and really appreciate it.... Read more
Tenant
27th May 2024 (7 mo. ago)
The initial visit was extremely good and I really believed the service I would receive would be outstanding. That is why I signed up with them.
They were nice enough but didn't communicate for ages and didn't let me know how any viewings went. They only contacted me once I'd had an offer.... Read more
Seller
13th May 2024 (8 mo. ago)
Marcus made all the difference to a very difficult sales process owing to various issues on the buyers legal side, he stepped up & hand held the entire process to enable a successful resolution, well done Marcus & H&W great result!!... Read more
Seller
10th May 2024 (8 mo. ago)
Megan Power at the Colchester office has been extremely helpful, both during the application process and also during move-in and some very minor snagging. She responds really quickly and is professional and courteous. I'd say she is a really great asset for Harris & Wood and I would not hesitate to recommend anyone that they should use this company.... Read more
Tenant
7th May 2024 (8 mo. ago)
Megan Power been very very helpful! I can only thank her for her quick response and all off her efforts.... Read more
Tenant
2nd May 2024 (8 mo. ago)
They were persistent to find a good buyer that met my needs. The house sold in less than 2 weeks... Read more
Seller
19th Apr 2024 (9 mo. ago)
Megan was efficient and really helpful throughout the referencing process.... Read more
Tenant
13th Apr 2024 (9 mo. ago)
Harris and Wood were very professional and provided a quality service.... Read more
Seller
12th Apr 2024 (9 mo. ago)
Bad experience, take ages to reply and don’t sort out any of our issues. Not recommended.... Read more
Tenant
19th Jan 2024 (1 year ago)
Excellent negotiation with the buyer to get us the price we wanted. Photography and advertising really good.... Read more
Seller
14th Jan 2024 (1 year ago)
Helpful, great pictures.... Read more
Seller
15th Dec 2023 (1 year ago)
Marcus was excellent throughout the sales process... Read more
Seller
11th Dec 2023 (1 year ago)
Truly professional team They sold our house very quickly... Read more
Seller
23rd Nov 2023 (1 year ago)
I just exchanged on my house with Harris and Wood. From start to finish, they have all been beyond helpful. Exceptional marketing, photography, communication - you name it. However, I can't write this review without commending Marcus Jarman who personally handled practically everything in terms of getting my sale over the line. As a big worrier, he consistently reassured me, kept me in the loop about absolutely everything and was just an absolute pleasure to be in communication with throughout. Buying and selling a house is a stressful process, but Marcus made all of the difference. I'd absolutely use his and Harris + Wood's services again.... Read more
Seller
15th Nov 2023 (1 year ago)
Marcus was extremely helpful and was always on hand if i had any questions, it was a long process but that had nothing to do with Harris and Wood and to be honest if it wasn't for Marcus the process would have been even longer. i without doubt would recommend these guys.... Read more
Buyer
10th Nov 2023 (1 year ago)
They are professionals to the core , time conscious and very fair , had a great experience with them as they will go the extra mile for their prospective tenant . Thank you Mr Harrison and the team! You made me feel welcomed.... Read more
Tenant
6th Nov 2023 (1 year ago)
Harris & Wood acted for the seller who I was buying the property from. Marcus Jarman went above and beyond to progress my purchase. He always had a positive attitude and regularly kept me up-to-date with the progress of my purchase.... Read more
Buyer
31st Oct 2023 (1 year ago)
We have just finalised exchanging contracts on a property in Colchester and dealt with Elliot and then with Marcus.
Marcus was an absolute star and worked tirelessly to get this transaction over the line.
Without his help I don't think we would have been able to have exchanged and secured this property.
Thank you Marcus so much... Read more
Buyer
13th Oct 2023 (1 year ago)
Thank you so much Marcus. Nothing was too much trouble! Our house purchase wouldn't have gone through without you pushing it along.
Your knowledge and expertise was invaluable & we'll definitely recommend Harris and Wood to others.... Read more
Buyer
7th Oct 2023 (1 year ago)
They didnt keep in touch often and I had to chase them up. To have no viewings in 8 weeks is not good enough. I didnt feel like they were invested in my property. Disappointed as the team promised so much upon first interaction.... Read more
Seller
3rd Oct 2023 (1 year ago)
We have been working with Harris and Wood for about a year now, Elliot Watson and the Team are fantastic, they deliver a Top service, we have excellent feedback from their clients, they are friendly, helpful and efficient and help us every step of the way to progress with our transactions, absolutely amazing, I would highly recommend them to family and friends.
Charlotte @Avrillo.... Read more
Seller
29th Sep 2023 (1 year ago)
I would not hesitate to recommend Harris and Wood. They have been proactive in dealing with the proposed sale, have kept me fully advised and I have found all their staff helpful and professional.... Read more
Seller
7th Sep 2023 (1 year ago)
Excellent service , always there to help and if anything it’s asked it will be sorted out a.s.a.p ??. Communication skills, professionalism and friendly team .
Thank you Meg ????... Read more
Tenant
29th Aug 2023 (1 year ago)
I changed agents after 1 month. I found H+ W very efficacious at convincing me to instruct them, great at communicating, flexible on terms.... Read more
Seller
26th Aug 2023 (1 year ago)
a minute ago
NEW
I have been impressed with Harris and Wood since I first called them to get a quote on selling my house. I was living out of the country and they made real effort to contact me to check at every stage and liaised between my tennants and management agents, as well as with my solicitor. My first buyer pulled out but Marcus Jarman was straight on it and within 4 days had a open house and three offers. It has only been 10 weeks between the offer being accepted and completion. I would highly recommended the company. Thank you to all the team there for a swift and personable service.... Read more
Seller
31st Jul 2023 (1 year ago)
From start to end, Jessica King has not only been professional but warm and engaging showing concern for our journey to finding a new home. Her responses, sometimes outside work hours made the journey so much easier!... Read more
Tenant
28th Jul 2023 (1 year ago)
Throughout the process Marcus has been honest, straightforward and very forthcoming in help and advice. I would not hesitate in recommending both Marcus and Harris & Wood to anyone entering the market.... Read more
Buyer
13th Jul 2023 (1 year ago)
Really good experience with Megan Power. She was very friendly and was able to help whenever we needed it. 100% would recommend to anyone who is thinking of moving.... Read more
Tenant
6th Jun 2023 (1 year ago)
The whole team were very helpful throughout the whole process.
Marcus Jarman was particularly helpful in supporting me to get complete the sale when the chain was being slow.
I would definitely work with them again.... Read more
Buyer
26th May 2023 (1 year ago)
Great agent. Very professional.All staffs have very kind and helpful and always keeping updated to the client. Marcus Janam and the team, Thank You for the smooth purchase.... Read more
Buyer
25th May 2023 (1 year ago)
Reasonable rates professional service, polite and easy to talk to.... Read more
Seller
10th Jan 2023 (2 years ago)
Excellent service from Jorja, Paul and James (the photographer). James was very professional in his work and this shows in the photos he published on our site. Jorja and Paul were very understanding and informative on their initial visit. Everything has gone very smoothly so far.... Read more
Seller
9th Jan 2023 (2 years ago)
We have found that the team have been very helpful and friendly. Amy Holloway in particular has gone above and beyond to keep us in the loop and inform us of every development along the way. Very professional. Would recommend.... Read more
Seller
20th Dec 2022 (2 years ago)
Really helpful and professional approach to letting the property. Prompt response and utmost willingness to help... Read more
Tenant
1st Nov 2022 (2 years ago)
The experience I had while trying to find a property to rent was outstanding from H&W especially Jessica King who was just so helpful and patient through the process off securing a property. I would highly recommend them and thank you Jessica for all your hardwork and dedication to make sure we were happy and settle.... Read more
Tenant
27th Oct 2022 (2 years ago)
I worked with Elliot Branch at Harris+Wood who was very professional and proactive in helping us find a perfect buyer in a declining market. Couldn't of asked for more, perfect service!... Read more
Seller
14th Sep 2022 (2 years ago)
For me is a pleasure to recommend this agency ( Harris & Wood ) excellent customer service and professional, thank you very much Megan ????????.... Read more
Tenant
13th Aug 2022 (2 years ago)
I have had an excellent experience with Harris and Wood. Highly recommend ... Read more
Seller
1st Jun 2022 (2 years ago)
I would like to thank Marcus Jarman of Harris & Woods for his great assistance with the buying process to make it run smoothly... Read more
Buyer
18th May 2022 (2 years ago)
Harris and Wood have been amazing all through the house sale, we sold within four weeks and they handled all the viewings and when things got more complicated they were calm and professional and sorted everything, I highly recommend them and wouldn't use anyone else !... Read more
Seller
1st Feb 2022 (2 years ago)
Unfortunately, not the best experience with Harris & Wood. Communication was not always great, from trying to arrange house viewings, to getting the paperwork sorted. When ringing the office, was told different information, communication between staff not great. I will say that our sales progressor was always kind and friendly, however had we known what we know now, we would not have brought the property and would have certainly used a different estate agent. Hopefully others will have a better experience.... Read more
Buyer
13th Oct 2021 (3 years ago)
First the good parts. Great photos and rightmove presentation. Great team enthusiasm, great at getting offers and great at the initial part of the process. Through no fault of harris and wood we ended up selling to a third buyer (having lost the previous 2 with them). General initial service very good.
Now the bad.
Speaking to staff and getting confusing information. On more than one occasion staff didn't seem to know who had called you and no one in the office seemed to update their CRM system or actually leave a message on your phone saying why they were calling. This often lead to being passed around multiple team members, none of which knew why we had been called by their office.
When we lost buyers through no fault of our own they did not appear particularly proactive.
In fact the only thing that got action to happen was giving notice and saying we would use another agent.
Chain checks- we were explicitly told the couple who had offered on our house ( our second buyers) had sold to a cash buyer who was chain free. We accepted the offer and showed our property as Sold stc.
We then put an offer in on our onward move. The agent we were buying through THOROUGHLY chain checked. It turned out our buyers had not even accepted an offer yet! Highly embarrassing but thankfully the agent we were buying through was competent.
Sales progression
In general ok. We were given updates on occasion that had come from our buyer and Harris and wood had not even checked with the solicitors. This lead to an often confused picture of what was actually happening.
In fact towards the end of our sale when our buyer was demanding we break the chain it was like Harris and Wood were working for them and not us.
On a final note, as the paying client I would expect some form of congratulations on completion. Our keys were already with the agent and we heard NOTHING. Not even an email.
I understand there has been a busy period within the housing market but generally aftercare after the initial buzz of getting a new property on the books was pretty poor.... Read more
Seller
7th Oct 2021 (3 years ago)
All representatives from Harris and Wood have been excellent. Very friendly and helpful in all matters. The photographer at Colchester took some great photographs of our house, we have never seen better. We have no problem in recommending this Company.... Read more
Seller
3rd Sep 2021 (3 years ago)
If your are selling your property in the Colchester region I would high recommend Harris + wood. The staff worked extremely hard to get the asking pricing I was looking for and was very attentive at the time.
They are a professional, knowledgable and responsive. I also want to give a huge thank you to Emily Pullinger in the sales progression team, very supportive even under pressure! Honestly a asset to the company. So thanks again to you and your staff for the amount of effort you put in!!!... Read more
Seller
13th Aug 2021 (3 years ago)
If you want to move - go to Harris and Wood, it’s as simple as that! They are an efficient, professional and well organised team, along with being very approachable and friendly. They give honest advice, and will do whatever it takes to get the sale/purchase through.
My special thanks to Emily Pullinger, who really helped me with the sale of my property. She made the whole process run smoothly, under difficult circumstances, often doing so much more than what her job description entails! I can’t can’t thank her and everyone at Harris and Wood enough.... Read more
Seller
16th Jun 2021 (3 years ago)
We used Harris and Wood to sell our house and were really impressed with them from start to finish. They had a clear marketing plan for selling our house (and we were sold STC within a week), they were great at chasing up other estate agents in our chain and Emily P was absolutely brilliant for progressing our sale and was my go-to person for finding out how things were moving forward. I’ve been really impressed by Harris and Wood and would highly recommend them.... Read more
Seller
14th Jun 2021 (3 years ago)
We were lucky to have Emily Pullinger as our sales progressor, she understood our timescales and really helped push the process along for us. As with all sales things weren’t always easy along the way but Emily was always there to listen and extremely understanding. She was always available and had the answers. We would highly recommend Harris & Wood, the team were friendly and really did go the extra mile to get us our dream home.... Read more
Buyer
4th May 2021 (3 years ago)
Highly professional, we had been on the market for 4 weeks with another agent and had over 20 viewings with only 1 offer £10k below asking price!!!
Changed to Harris + Wood 1st viewing day after going live and sold for what we wanted.
I would highly recommend anyone who has a property to sell or rent to sign up with Harris +Wood... Read more
Seller
27th Apr 2021 (3 years ago)
The Harris & Wood Colchester team have changed my default view of estate agents. They have been friendly, available, responsive and proactive during my house sale process. They were also one of the better-value agents I approached. I would use them again.... Read more
Seller
15th Apr 2021 (3 years ago)
Extremely punctual and impeccably presented estate agent. Sorcha Taylor replies to emails within minutes and is super efficient, helpful and supportive.... Read more
Tenant
8th Apr 2021 (3 years ago)
Very pleasant to deal with and happy with the service provided.... Read more
Seller
9th Feb 2021 (3 years ago)
I found everyone involved with the company to be polite and helpful.
I would thoroughly recommend this company to friends and family... Read more
Seller
6th Jan 2021 (4 years ago)
Very professional and polite. They did everything that they promised and on time. They sold the house in the first week and achieved the best price. I can only recommend them wholeheartedly. Other agents were not as hungry and didn't inspire confidence. I was most impressed by their enthusiasm and expertise.... Read more
Seller
8th May 2020 (4 years ago)
H&W was recommended by a friend. They delivered exactly on their promise. Very professional from the top down, excellent proactive communications, going over an above on occasion. From the person answering the phone to the senior sales people, there was no buck-passing and they worked as a team. We would certainly use them again.... Read more
Seller
1st Apr 2020 (4 years ago)
The team at Harris and Wood are a friendly, professional bunch who have done an exceptionally good job for us! They know their customers and the market well and were able to tailor a selling strategy that worked for us in a matter of days. It was incredible. We can't recommend them too highly!... Read more
Seller
6th Mar 2020 (4 years ago)
We have had fantastic experience from everyone at Harris + Wood from start to finish! Marc and the team have been friendly, professional and helpful in every aspect. They managed to sell our house within a week, succeeded in getting a new buyer in one day when our first buyer pulled out and have had excellent communication throughout. I can’t thank the team enough and would definitely recommend! Many Thanks, Amy & John... Read more
Seller
27th Feb 2020 (4 years ago)
Very helpful friendly service. Got loads of people through the door but unfortunately were unsuccessful in selling our property.... Read more
Seller
19th Aug 2019 (5 years ago)
I engaged Harris and Wood Estate agents to sell my property a daunting process I was not looking forward to. From the outset I found them to be a very professional and diligent company who went the extra mile to facilitate my needs. The whole team made me feel very at ease with their friendly and positive attitude, making the experience as stress free as possible. I would Highly Recommend them...... Read more
Seller
17th Feb 2019 (5 years ago)