Very fast and easy for us to move homeand Jessie helped us threw everything and was very clear and understanding along the way
recommended defiantly... Read more
Tenant
18th Oct 2023 (1 year ago)
This agency looks after my property in Burton on Trent for 2 years now. They are great at communicating and always a phone call away to solve any issue. I can’t thank Kleo enough for her hard work and professionalism.... Read more
Landlord
9th Aug 2023 (1 year ago)
S Chapman
We have recently purchased our new house through Sure Sales and Lettings, the whole process from viewing to completion was handled with sheer professionalism. In what has been a very busy time for many Estate Agents the team were always on hand to answer any queries. A business WhatsApp chat was set up between myself and the agent, this proved to be invaluable especially as we were purchasing from outside of the U.K. I would thoroughly recommend, a 5 star service.... Read more
Buyer
8th Dec 2021 (3 years ago)
K Roe
I rented an apartment from Sure lettings for 3 years. Their system works through PropetyFile which makes managing bills & requests very convenient. Everyone who i talked with were always very informative and professional. Rosena, who managed my property was always very helpful, responsive and friendly, all and all i had an excellent experience with Sure Sales and Lettings.... Read more
Tenant
7th Nov 2021 (3 years ago)
C Verrian
Sure have been amazing in every aspect of our letting process, most estate agents "look after" thier clients until the deposit is paid but Elizabeth kept us in the loop at all points got back to us everytime she said she would. We even had an issue due to the previous tenants and the director called to sort it personally. This Estate Agent will treat you as people rather than a sale and I would be Sure to recommend them to anyone considering using this great team of people!... Read more
Tenant
24th Sep 2021 (3 years ago)
G Madanhire
Good letting agency. Dealt with Elizabeth who was very professional and helpful. Quite like the digital tools available to make the moving process easier.... Read more
Landlord
24th Sep 2021 (3 years ago)
S glendon
I made an application in order to see an apartment in person, which I presume was rejected. Sure let called a few days later and I unfortunately missed that call. After calling back numerous times and leaving multiple messages with other staff I still have not had a call back for 5 days. A simple curtesy call or email would have been appreciated but I have had nothing. Incredibly unprofessional and awful customer service.... Read more
21st Jul 2021 (3 years ago)
I hate to do this however I feel really upset the way I have been treated post signing the contract hence thought of leaving a review so it can save someone from the hassle. Sure lettings have been very insensitive to my basic needs after moving into a property and have responded sarcastically to my emails. Inventory check was incorrectly done by the staff which we all know is very critical, I responded to the inventory report post checking each of the details in the property so that I am not penalized at the time of leaving (a lot of details on the inventory report was false). To this I get a response that I am complaining!!! So is a tenant expected to accept false information and get penalized whilst leaving the property. I would request you to avoid their property and don't get carried away by before sales service. My basic requests are been unanswered. Think before you decide to take their service.... Read more
Tenant
8th Jul 2021 (3 years ago)
My experience in finding a property to rent in Littleover area was really getting tougher and tougher by each passing day until I met Elizabeth Fenlon from Sure Lettings. She is a phenomenal person who was so kind to help me at each stage, from viewing to other paperwork until it was all sorted. She is excellent at her role, and is very friendly. Her communication skills definitely helps to feel connected and to understand ones need hence she surely was a big help to me.
Thank you Elizabeth.... Read more
Tenant
22nd Jun 2021 (3 years ago)
C Singh
Elizabeth Fenlon is very active, diligent and professional lady, Always contactable & helpful throughout the process, she’s an absolute credit to Sure Sales & Letting Burton branch. Highly recommended.... Read more
21st Jun 2021 (3 years ago)
J Corey
Would like to give a massive thank you to Sophie barley and Robert Blakeman @burton branch. Went over and beyond to get me sorted in my new home. Very happy chappy!! Would 100% recommend ?????... Read more
1st Mar 2021 (3 years ago)
C Richards
Robert at sure sales and lettings has been great from the start, from when I enquired about the property, through to the viewing and arranging all other meetings before I decided to proceed. Prompt communication throughout made everything a breeze and the whole rental process was enjoyable. Courteous and understanding and willing to check on progress of my move, making the whole experience worth while and I'm now looking forward to being fully moved in.... Read more
Tenant
25th Feb 2021 (3 years ago)
D shepherd
Very impressed with the prompt response, support service and attention to detail provided by Mitch Baker and Robert Blakeman during letting of my property . Any query was dealt with efficiently and with understanding . Thank you both for delivering above and beyond... Read more
Landlord
15th Nov 2020 (4 years ago)
D Troscenko
I had a good experience so far with Sure sales and Lettings, the staff is very kind and helpful. Initially I was communicating with Jessica Thompson via telephone and emails and she seemed to me very kind and positive person, she replied to my requests quickly and in professional manner.
I’m very pleased that my application process moved on so fast.
I’m looking forward to have the same good experience throughout my tenancy.... Read more
Tenant
5th Nov 2020 (4 years ago)
K Sharma
Interacting with Jessica Thompson from Sure Sales & Lettings Burton team was great experience for me. She is very responsive and professional in her dealing and helped me to complete all the tenancy formalities without any problem. Thank you Jessica !... Read more
Tenant
5th Nov 2020 (4 years ago)
M Mason
If your thinking of selling, I would definitely recommend Andrew and the team with the sale of your property!
From the initial meeting, to the way it was marketed (by far, better than any of the competitors), down to the viewings was faultless.
We were fortunate to have had over 20 viewings booked in within the first couple of hours of our property going live online, which resulted in many offers which was fantastic - Andrew was proactive and efficient in securing us the best deal possible.
Its been a very long process for us due to COVID but we got there in the end and Andrew was always on hand whenever we needed advise on things.
Can not recommend Sure Sales enough.... Read more
Seller
23rd Sep 2020 (4 years ago)
B W
Having just agreed a let with Sure Sales & Lettings Burton, I can happily recommend them.
From the initial contact, through the virtual then physical viewings of the properties I had an interest in, I was impressed by all of the communications I had. This was led mainly by Rob Blakeman, who went beyond to secure me the tenancy I wanted, but all contact with the team has been very positive.... Read more
Tenant
11th Sep 2020 (4 years ago)
Having just agreed a let in with Sure Sales & Lettings Burton, I can happily recommend them.
From the initial contact, through the virtual then physical viewings of the properties I had an interest in, I was impressed by all of the communications I had. This was led mainly by Rob Blakeman, who went beyond to secure me the tenancy I wanted, but all contact with the team has been very positive.... Read more
Tenant
4th Sep 2020 (4 years ago)
M Dryden
Phoned to enquire about a house for sale and to arrange a viewing. Phoned 3 times, left 2 messages with contact phone number which I was told would be passed to the sales team, waited 2 days...and still no-one has tried to contact me.
Update - 5 days now and still no contact. As a landlord looking for another investment property, I now would neither buy or sell through this company.
Re response - Thank you for responding to this review. Just to clarify though, when I phoned 3 times, each time I spoke to a person (someone called Rob on one occasion I believe) and twice I was assured my contact number would be messaged to the sales team as they were busy and/or out of the office. Thank you for your offer of help but I do not deal with companies who assure me they will do something and then don't have the courtesy to follow up, apart from when they get a critical review.... Read more
Landlord
26th Aug 2020 (4 years ago)
L McCalla
I was i need of a property to rent, Sure Sales and Lettings came through, had the pleasure of dealing with Jessica Thompson, who kept me updated from the start, to the point where she handed me the keys. Very professional and friendly service, nothing was too much trouble. Thank you.... Read more
Tenant
25th Aug 2020 (4 years ago)
L Lisa
2nd time I've used Andrew to sell a property. Didn't expect this one to take so long but it was fraught with difficulty - 1st buyer changing her mind half way through as her husband had not long passed. She pulled out at a really slow time of year on the lead up to Christmas. 2nd one - 10 days from completion finding out that the original title was wrong then it took solicitors and LR best part of a year to sort it out and finally the 3rd sale went through even though it nearly didn't due to covid-19!! Well done again Sure Sales. Andrew, your perseverance and patience are endless. Special mention to Sophie (not longer there but went through the first 2 traumas with me) and Emma who came in right at the end. When you see my number next time, I bet you'll all run a mile :)... Read more
Seller
28th Apr 2020 (4 years ago)
N valentini
Had the pleasure to rent a nice flat thanks to Jessica and her team at Sure Sales & Lettings. Highly recommended. Jessica has been really helpful, kind and friendly. Thank you Jessica!... Read more
Tenant
24th Feb 2020 (4 years ago)
J Cieslewicz
Great. Good contact. Fast dealing with a renting property online. Quick service and solving issues... Read more
Tenant
18th Feb 2020 (4 years ago)
JJ
I have recently had the pleasure of dealing with Sure Sales & Lettings and although the time shared was very brief as unfortunately, the property I viewed wasn't to be, Rob Blakeman was very professional, knowledgeable about the property and answered most of my questions on the spot. Rob offered a solution to one of my concerns, contacting the Landlord immediately to source a positive outcome to my issue, nothing appeared to be too much trouble. I have no doubt that if I had decided to proceed with the property I viewed, Rob and the Team would have given an honest, efficient and dedicated service. Best of Success in the future :-)... Read more
31st Jan 2020 (5 years ago)
R Jones
I’ve recently had a viewing from Rob and Jess and the service was really good. Jess seems to know what she’s on about, Rob does well on his viewing, he showed me where every room was. Thanks.... Read more
30th Jan 2020 (5 years ago)
D Motto
Great agency, I recommend to everyone who is looking for a quick buy or sale . Many thanks to Andrew he did an amazing job with our property.... Read more
14th Jan 2020 (5 years ago)
A Middleton
Absolutely brilliant service from Andrew Sharpe & the team at Sure sales & lettings. We sold our house within one week thanks to their very professional approach. We also purchased our new property through them & nothing was to much trouble, they responded speedily & effiently to any queries we had about the property & were very helpful at keeping the process of moving on target. Superb customer service. We are thrilled. Thank you so much. We would highly recommend Sure as they out shine all others in the buisness. Well done!... Read more
Seller
10th Jan 2020 (5 years ago)
A Plummer
Friendly, efficient, professional service. I Wouldn't hesitate to recommend Sure Sales & Lettings. Big up to Jessica Thompson - thank you ????... Read more
2nd Jan 2020 (5 years ago)
J Phipp
I’m So pleased with everything this service has offered to me in helping me find a property. I have now been with them for nearly three years and the help I’ve had has been Impeccable especially by Rosena Cahill any problems Or advise I’ve needed has been solved quickly and her lovely friendly nature has made it all a pleasant experience. Can’t thank her enough and would highly recommend her .... Read more
Tenant
9th Dec 2019 (5 years ago)
Sure Sales and Lettings have been brilliant! Very attentive and reassuring along the way when at times I was stressing out about everything!! Nothing has been too much trouble. I would highly recommend them. Thank you very much guys!... Read more
Seller
30th Nov 2019 (5 years ago)
S collins
Rob and Charlotte were fantastic showing me around the property, made me feel confident I was in good hands. All my questions were answered with enthusiasm. The process was really efficient, I viewed the property on a Tuesday and was offered the apartment on the Friday. Tip top job!... Read more
23rd Nov 2019 (5 years ago)
L ricciardi
I would recommend this service to any tenant looking to rent, Liz Marshall especially has been fantastic.
She has answered all my questions promptly and gone above and beyond to answer any of my enquires. Since living in my new place she has had issues resolved in less then a few days. Brilliant.... Read more
Tenant
13th Jul 2019 (5 years ago)
G Kopacz
Thank you Sure Sales and Lettings Burton for the lovely service. Specially James Norman and Mitch, always helpfull! The house is really good and clean! I will recommend.... Read more
24th Feb 2019 (5 years ago)
T Mauchline
James made moving into our home really easy. Getting a first home can be a scary thought but they were there to support us all the way wether it be sorting paperwork or setting up uiltlities. Very recommended.... Read more
22nd Feb 2019 (5 years ago)
S M
I've been lucky enough to interact with a few people from Sure during my first rental and I'm thrilled with the level of service I've received from each of them. Charlotte was absolutely lovely when showing me my property and helping me through the initial stages, Mitch was wonderful with answering questions and helping me through the application process, and finally was James who, as others have mentioned, has excellently helped me wrap everything up in this overall fantastic and exciting experience. Thanks very much to those at Sure! Highly recommended.... Read more
Tenant
22nd Feb 2019 (5 years ago)
J Beesley
Bought my first home from Sure, dealt with Sophie in the Sales Department and she was amazing! Would definitely recommend Sure and especially Sophie to anyone looking to buy or sell, 5 stars!... Read more
Buyer
21st Feb 2019 (5 years ago)
L Barley
Would recommend. Great personal service. Thanks Mickey!... Read more
31st Jan 2019 (6 years ago)
A J

I would like to express my profound gratitude and appreciation to James Norman, the manager of Sure Sales and Lettings (Burton) for his invaluable and dedicated timely service for me as a client. Even though I am a tenant for few years I am ever more satisfied in the way James Norman handles issues very straight forward, honest and polite way.
According to my personal experience James has the positive, enthusiastic and energetic attitude towards all issues or queries raised for which the solution is just an email or phone call away and takes messages and writes correspondence with sufficient attention to detail and forwards all pending issues for the immediate verification or action to the next staff if needed.
I highly recommend any client to James Norman due to his accurate and excellent performance. I am sure he has the enhanced knowledge, skills and abilities to develop himself to be a future business leader within the establishment he serves.
James Norman and his team deserves an applause.
Joseph Chacko... Read more
Tenant
7th Oct 2018 (6 years ago)
K Humm
I’d like to leave a review about James Norman who works for Sure in Burton. He’s not been there too long but I must say since he has been managing my properties I’ve been really pleased. James is really quick to let me know of any problems and usually has a solution ready for me to agree to. He’s very professional and nothing seems to ‘ruffle his feathers’. A big thank you to you James!... Read more
Landlord
21st Sep 2018 (6 years ago)
M pun
Fantastic service from James Norman, thank you very much!
We would certainly recommend Sure Sales and Lettings Burton and would definitely use when we buy a property in the near future. We found they were really helpful, professional and easy to contact. We are especially grateful to James Norman whose help to us was tremendous. He made sure that everything was sorted out for us. First class service! Thank you James and your team for everything! I thoroughly recommend this company.... Read more
19th Sep 2018 (6 years ago)
A Rasheed
Dealing with Sure Sales and Lettings Burton has been a fantastic experience. Staff is professional and polite. Rosena and James both have been very friendly, attentive to detail and excellent in terms of communication and timely resolution of issues. I am delighted with the service James has been providing to us. Highly recommended.... Read more
19th Sep 2018 (6 years ago)
redbloodytape
We had a slow start with this company. Things agreed upon before moving in were not done. How much was down to the company and how much down to the landlord I am not sure. However, our new contact James has been a breath of fresh air. Always courteous, professional and sorts issues quickly. His attitude makes me feel like a valued customer, which in my experience is not the norm for tenants in this industry.... Read more
Tenant
11th Sep 2018 (6 years ago)
R Kendall
Excellent selling my property and with a difficult buyers solicitor. Mickey from the burton office certainly went the extra mile!!... Read more
Seller
12th Jul 2018 (6 years ago)
M Bullock
Delighted with the service received from Sure Sales and Lettings in Burton. Nothing has been too much trouble, from the important to the multitude of trivia. Particular thanks to Mickey Gaunt for her professionalism and unfailing cheerfulness.... Read more
11th Jul 2018 (6 years ago)
M Mike
I can definetly recommend this estate agent! Mitch the estate agent provide a great Viewing and even the picked house was sold,we were able to find even better replacement for better money.Sophie as support office she is adorable and great help with every question I asked.So all in all go for it those guys know what they doing and I bet they can help you aswell.Mike... Read more
24th Apr 2018 (6 years ago)
Z Illes
Highly Recommended. Helpful Team. James Norman is a very helpful and flexible Agent. Good Job!... Read more
20th Apr 2018 (6 years ago)
A Zerfa
Very reliable - I was having a difficult time finding a flat, and one of their kind agents (James Hall) was able to set up a viewing for the same day I contacted them!
They've been great in helping me settle down and sort out any issues I had. Iain Dickinson and Rosena Cahill have been especially helpful - very cheerful and responsive!
Would definitely recommend to anyone moving to Derby!... Read more
Tenant
18th Apr 2018 (6 years ago)
S Kerry
Always friendly helpful and very patient when working with out of the norm tenents. Got the job done both selling and finding tenents. Good team effort .... Read more
Seller
16th Apr 2018 (6 years ago)
A Khan
Hi everyone. I applied the property through sure lettings. I been delt with one of the staff member named. “EMMA SMITH “ she is amazing So far.highly recommended.... Read more
9th Apr 2018 (6 years ago)
A Ford
EDIT:
I find it interesting that this company has so many 5 star reviews from google accounts that only have 1 - 2 reviews. Who makes a google account to review an estate agents?
The 50/50 5 star 1 star should tell you everything you need to know about this company.
__________________________
I hate to leave a negative review anywhere but I believe that management and those thinking about using this company need to be informed and made aware of my experience.
I received awful service and completely wasted my time with Sure Lettings. I Would advise landlords to stay clear and tenants to be vigilant.
I would be appalled if my property was listed with this letting agency and found they turned away potential customers due to incompetence and an overall lack of professionalism.
I was left shocked and disappointed by the attitude and unprofessional way my viewing was dealt with.
Staff need to be trained or reassessed.... Read more
Landlord
5th Apr 2018 (6 years ago)
S Stark
Didn't show up for a viewing and waited until the viewing time to call and say they didn't have the right keys.
They called earlier asking if we could get to the viewing any sooner. They acted like it was nothing that I had driven over half an hour to get to the property and tried to get me to go back for a viewing.
I hope not to have to encounter this estate agents again who couldn't be bothered to show up for the viewing.
UPDATE: I received a call from the agent who was supposed to show up the day before asking for me to rebook a viewing. I asked why we only got the call at the viewing time and she replied that she had got there just before and tried the key and left without waiting for us to show up. I find this to be appalling customer service considering we arrived slightly early and was waiting out the door In the rain, ringing the buzzer before recieving the call.... Read more
5th Apr 2018 (6 years ago)
H Tallon
Found James to be extremely helpful and professional through a particularly bad rental experience. would recommend as a tenant... Read more
Tenant
23rd Feb 2018 (6 years ago)
P lombardi
GREAT PROFESSIONAL WORK NICE TENANTS WELL DONE
THANK YOU... Read more
Landlord
19th Jan 2018 (7 years ago)
mocskos
Kashef was really helpful to solve our faulty oven problem. Great Job!... Read more
27th Nov 2017 (7 years ago)
A Gradinaru
I was looking for an apartment with my fiancée, opened the door asked if we can get some info, there were 2 consultants inside, told us that they are closed...a joke agency... Read more
6th Sep 2017 (7 years ago)
M E
Tried to arrange a viewing of a property over the phone, only to be told I need to lower my standards to a cheaper property and find a guarantor earning over £30k!!!
I said I don't know many people that earn £30k a year, to then be told I've not involved myself with the right people!!!
I already pay the same amount of rent as the house I wanted to view and have over 15 years of 100% references, but that made no difference.
The woman on the phone was rude and unprofessional. She talked over me and insinuated my stature wasn't good enough to rent with them.
It's a shame the landlord/Landlady hadn't left any direct contact details as I'd like to inform them of the service they're paying for. ... Read more
Tenant
19th May 2017 (7 years ago)
P Kemp
I would highly recommend selling your property with this agent. From the beginning of the selling process to completion, they were helpful, professional and pro-active. I dealt with Andrew, Rosena & Charlie, and would like to say a big thank you for their help with the sale.... Read more
Seller
21st Dec 2016 (8 years ago)
L Tolli
Very professional, very patient and hard workng bunch of people. We were pleased we chose them to rent with :)... Read more
Tenant
10th Jun 2016 (8 years ago)
A Lancaster
Kash and the whole team have been spot on. I have had properties with Surelet for over 10 years and they have never let me down. Recently the advice they have given has been really helpful. They have always kept me up to date with any issues and resolved them with no fuss. Great company.... Read more
Landlord
6th May 2016 (8 years ago)
A Bear
I have dealt with a good share of agencies and I must admit that the Burton branch of SureLet provide premium solutions of property management. The staff is competent, empathetic and dedicated to their commitments, always ready to help you find a home you have always dreamed of!... Read more
1st May 2016 (8 years ago)
K Bailey
SureLet are fantastic Letting Agents. They cooperated with us and helped us to move in on a day that suited us. They communicated with the Landlord quickly and efficiently and responded to us with every query we had. Their fees are competitive and the staff are all friendly and happy to help each time we have needed to contact. SureLet are also quick to deal with any issues we have had in the property and they were resolved with ease. Special thanks to Kash, Claire and Rose who have all been more than helpful to us in our move and tenancy so far.... Read more
Tenant
20th Jan 2016 (9 years ago)
A Redpath
I had been using two property agents for a number of years, but from my experience of both Surelet have far exceeded my expectations in both their professional services and communication. They have regularly provided excellent tenants with clear and concise administration of both the tenancy agreement and monthly statements. I would have no issue in recommending Surelet to anyone whether a tenant or a landlord. ... Read more
Landlord
19th Aug 2015 (9 years ago)
G cramer
I have used the services of Surelet Property Management for a number of years now and would have no hesitation in recommending them to anyone looking to manage their property or properties or looking to rent in the Derby/Burton area.
The team are very professional and always on hand to resolve any issues with the property or tenant and have a wide variety of reliable and competitively priced trades people to use for any emergency.
I am hoping to purchase another property in the very near future and will definitely be using Surelet Property Management again.
... Read more
Landlord
13th Aug 2015 (9 years ago)
Z ahmad
I would recommend them to any landlord looking for complete hassle free management. The whole team have been hugely helpful from the outset and all tasks I have asked to be completed have been carried out quickly and efficiently.
... Read more
Landlord
5th Aug 2015 (9 years ago)
S W
I have used Surelet Burton on several occasions to deal with my property lettings and they have always acted in a professional manner and been successful in finding me good quality tenants in a very short time. In addition the staff have gone above and beyond to assist with many aspects of the rental administration. The staff are both friendly and efficient. I would not hesitate to recommend them to any Landlord or Tenant looking to deal with residential property rental... Read more
Landlord
27th May 2015 (9 years ago)