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© GetAgent Limited 2025
- Frank Innes - Burton-Upon-Trent
Frank Innes - Burton-Upon-Trent
Closes at 6:00pm
184 High Street, Burton-Upon-Trent, Staffordshire, DE14 1HN
If you’re searching for an agent to ensure your sale runs smoothly, look no further. Our team at Burton-Upon-Trent are experienced professionals, and will manage the whole process from the initial property valuation to marketing, legal services and completion.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Frank Innes - Burton-Upon-Trent Reviews (232)
Have you used this agent?
88%
2%
0%
0%
9%
All (232)
Seller (26)
Buyer (31)
Landlord (31)
Tenant (56)
General (88)
Anonymous Home Buyer
I viewed this house 3 times over 2 weeks. Unfortunately, I decided in the end it wasn’t for me.
All of the staff at Frank Innes were so helpful and supportive whilst I made my decision.
Amelia in particular (who came to two of the viewings) was so helpful and gave me lots of information about the property and its history.
I would highly recommend the team at Frank Innes
Buyer
9th Apr 2025 (20 days ago)
V z
Eden has been most helpful in helping me rent the right property for me. Highly professional. I can recommend Frank Innes as your letting agents if you are looking to rent a property.
Tenant
30th Oct 2024 (5 mo. ago)
M Tunnicliffe
Frank Innes have been very helpful in the purchase of my new house. Amelia explained everything involved very clearly and the team have kept me up to date with progress on the purchase.
Buyer
29th Oct 2024 (5 mo. ago)
L Hicks
Im buying a house though Frank Innes I’m burton and the process has been so easy. Brandon in special helps a lot and the communication with him is easy and despite helping with his knowledge you can see he really puts effort to help you with whatever you need with the process!
Big thanks Brandon ! Couldn’t recommend him enough ?????
Buyer
29th Oct 2024 (6 mo. ago)
S Cheung
Really pleased and happy with all the help and outstanding assistance provided by Eden at the Burton on trent Frank Innes branch.
Great service at this branch as always!
We managed to find the perfect place to rent!
Tenant
29th Oct 2024 (6 mo. ago)
B Smith
Alice, Brandon, Archie and Dane are absolutely superb ambassadors for Frank Innes and I highly recommend this branch. Sold our house in a painless way, very courteous, empathetic, responsive and knowledgeable. 5 Stars!!!!
Seller
29th Oct 2024 (6 mo. ago)
Nazeef
Was looking for a one bed flat for myself, Eden at Frank Innes showed me some very nice flats and took me through the process all the way until signing the papers. Kept constant communication to keep me assured about what was happening with the letting process. Will definitely recommend
Tenant
29th Oct 2024 (6 mo. ago)
E Woollett
We recently sold our house with Frank Innes, and from start to finish ,everything ran smoothly and quickly. All our viewings were dealt with, with sensitivity for the fact we were working from home, and respect. We sold within 10 days, and from that point mainly dealt with Alice. She was friendly, quick to respond to enquiries, and nothing was ever too much trouble for her.
Thank you so much to the whole team- I'd highly recommend!
Seller
29th Oct 2024 (6 mo. ago)
R Parkin
I no longer use Frank Innes due to poor service experienced.
29th Oct 2024 (6 mo. ago)
K Shah
Eden was great with helping me to rent my first apartment. She made the process really easy and smooth.
Tenant
28th Oct 2024 (6 mo. ago)
E Mujana
Eden was great in helping me find a place to rent. We did the viewing in one day and within 2 days I had leased the property. She was so lovely and even helped me get a vision on how to decorate the place. Thank you for the help x
Tenant
25th Oct 2024 (6 mo. ago)
S Rhodes
After being in our previous rented property for nearly 10 years the thought of having to go through the process again was daunting to say the least.
How wrong was I! Eden has made the whole process a pleasure! I would recommend her highly, extremely professional, well organised, very approachable and non of our requests seemed too much trouble.
Tenant
22nd Oct 2024 (6 mo. ago)
L taylor
Eden was great with helping us to rent our new property! She handled everything quickly even dealing with our previous letting agents so that we didn’t have too! Within 1 week of viewing our property we had secured it with checks and references making life easier for us so close to Christmas with a young child.
Everything was handled professionally and Eden always answered quickly and efficiently with anything we asked and any phone calls or emails we made!
100% recommend their service compared to our previous agents! Thank you Eden ????
Tenant
21st Oct 2024 (6 mo. ago)
L Mulholland
Alice, Brandon & the team at Frank Innes were absolutely exceptional with my nan's house sale. I live in Scotland & my nan was selling to relocate to be with us. I honestly can't tell you how easy they made this whole process! They went above & beyond to make sure my nan had all the help she needed & kept myself in the loop throughout everything. I wouldn't hesitate to recommend them, in fact, I think they are hands down the best estate agents in the area.
We mainly worked with Alice & Brandon & I can honestly say, they were incredible. An asset to Frank Innes! Thank you both so much for everything. We will never forget the kindness, the understanding & the empathy. You are the best in the business. ????
Just to note, I read this out to my nan & her words were "I agree with every single word"
Seller
20th Oct 2024 (6 mo. ago)
S Kang
Eden helped make the process of letting my property very simple and straightforward. She was always on hand to answer any questions I had and nothing was too much trouble.
Landlord
17th Oct 2024 (6 mo. ago)
J Langley
My partner and I were looking for a rental property and stumbled across Frank Innes on a property search engine. I contacted the branch about a property one evening g and Eden got in touch first thing the next morning to advise that the property was no longer available but she gave me details of the other available options. We quickly arranged a viewing on one of these and, on the day of the viewing, Eden showed us around the property, answering all of our questions and talking us through the application process. After having some less than ideal experiences with other letting agents being unresponsive and disorganised, Eden has been a breath of fresh air. She has been extremely helpful and organised and has made the process as straightforward and stress-free as possible. Thanks to Eden we are now looking forward to moving into our new home!
Tenant
15th Oct 2024 (6 mo. ago)
R Cowen
I had a viewing with Eden at frank Innes, she showed me around the property and provided me with answers and solutions to any concerns or questions I had. I would recommend Eden to anyone who’s looking to rent their next home !
14th Oct 2024 (6 mo. ago)
I Brown
The Burton branch have been managing my properties for ten years now. The service runs smoothly with minimal requirement for interaction from my side and the properties have always been let with almost zero down time. Eden continues to provide professional support and advice when required.
Landlord
14th Oct 2024 (6 mo. ago)
F Mabatid
Eden was such a pleasure to work with renting our new home. It makes everything smooth to move in. She is very organised herself and how the paperwork needed in timely manner and she's always there to answer immediately for any queries we had through phone or via email. She's very polite and friendly. Definitely would recommend Frank Innes and speak to Eden to make your life easier to move.????????
Tenant
9th Oct 2024 (6 mo. ago)
D johnson-field
Eden was very professional when I came in to the burton branch looking to move out my mums house she found a flat for me straight away within my budget booked a viewing there and then and when the viewing time came she continued to be professional she didn’t force any sort of sales tactics on me and after viewing the flat I moved in on the Friday and have been very happy since
Tenant
8th Oct 2024 (6 mo. ago)
A Ltd
Great helpful staff with a real positive attitude, Eden Dunning has been great at dealing with potential new tenants for me. I have used Frank Innes for several years and would not go elsewhere.
Landlord
8th Oct 2024 (6 mo. ago)
P Cummons
Recently sold a property, and Alice and all the team were always helpful and efficient. Even though it was not the easiest of transactions. Well done, would highly recommend Burtons Frank Innes!
Seller
4th Oct 2024 (6 mo. ago)
Mantis
Alice at sales from Frank Innes was amazing throughout the whole process. Always there to answer any questions that we may have usually within minutes. Made the whole process to go much quicker and smoothly. Strongly recommend, very reliable person.
3rd Oct 2024 (6 mo. ago)
B Fuller
Frank Innes were amazing with the handling of my rental. They were available for every query I had and handled the whole process very well. Would recommend!
Tenant
2nd Oct 2024 (6 mo. ago)
S Tudor
Alice has been fantastic in helping us sell our old home and purchase our new home. She was always on hand to help and went above and beyond to ensure we completed on time. Thank you for making this whole process easier for us and for giving us a such a positive experience. Sioban & Mike ??
Seller
26th Sep 2024 (7 mo. ago)
D lisle
We have just sold our home with FRANK INNES and honestly we could not have asked for a better team to support us.
Our journey was bumpy with a collapse in chain, however, Alice and the team (Alica inparticular) was absolutely brilliant with her communication and supporting us.
The entire process from listing our house, to viewings, offers and support with our new purchase has been faultless. The team have offered constant guidance, relayed accurate and timely information which allowed the process to be as smooth as it could be. I would highly recommend Frank Innes Burton to anyone who is considering selling their home.
Seller
25th Sep 2024 (7 mo. ago)
S Hobbs
Very pleased with the service given by Alice and the rest of the team on buying a house by myself .Right from the start when looking at the property communication was excellent and when it finally came time to move in questions were dealt with quickly and always with a smile. Would definitely recommend.
Buyer
24th Sep 2024 (7 mo. ago)
C Porter
Amelia at Frank Inns has been absolutely amazing to work with, I am a first time buyer with a 4 year old daughter. The whole process seemed very overwhelming however after talking things through with Amelia i understand everything that is going on. She has been able to answer all of my questions and put my mind at ease, she replies to emails very quickly and updated me on everything as it happened. I could not have asked for a better experience, I will definitely be using her again in the future! Thank you.
Buyer
11th Sep 2024 (7 mo. ago)
D Kay
Recently viewed some properties with Archie From Frank Innes
As a first time buyer viewing properties for the first time me an my partner felt very well taken care of by Archie any changes to viewings were shared immediately with us & Archie made us both feel very comfortable when viewing properties
Buyer
9th Sep 2024 (7 mo. ago)
P Benban
It was a smooth process all in all. They gave me a ring less than 24 hours after inquiring for the property. Scheduled the viewing and after few days, got back to me to share the good news :)
Aston has helped me with all the process in renting my new apartment.
The only problem that I had was poor communication during the viewing process (It was not clear that the previous tenant was waiting in the apartment to give as a little tour of the place hence we waited bit longer outside the apartment)
However, still a brilliant team!
Tenant
8th Sep 2024 (7 mo. ago)
N ratyal
Fantastic service every single time. Staff is always willing to help and they always make their best in a journey to successfully own a home. Thanks especially Alice Lambert and Archie Moore
3rd Sep 2024 (7 mo. ago)
B Swani
Thank you amelia bland for all the help buying my 1st home. Made it easy and she helped sort everything out
Buyer
29th Aug 2024 (8 mo. ago)
N Szpanko
I recently contacted Frank Innes, Burton to view a flat. As i was unfamiliar with the area Aston offered to meet me from the bus. I viewed the property twice with family. He couldn't have been more helpful. I am now residing in a lovely flat and very happy.
Tenant
22nd Aug 2024 (8 mo. ago)
O Mason
Amelia has been an absolute Godsend helping me purchase my first home. From first contact, right through to mortgage offers and protection etc. she has answered all of my (admittedly silly) questions. I went in to this process not knowing a thing about purchasing a home, and I have managed, thanks to her help.
Thanks Amelia!
Buyer
20th Aug 2024 (8 mo. ago)
C Davies
Amelia has helped us so much and helped with any questions we have had. As first time buyers she has always been super quick to reply to emails and let us know with any updates there has been. Couldn’t fault her she has been amazing. With my partner working long hours she made time to see us both after working hours so we didn’t have to take time off work. Would highly recommend anyone looking for a mortgage advisor. Thanks again Amelia!! ????????????
Buyer
12th Aug 2024 (8 mo. ago)
M Johnson
Amelia Bland from Countrywide Mortgages was our mortgage broker. Through out the home buying process, she has been very pro-active, professional and transparent with all the support available to me as a first time buyer!. I highly recommend her for anyone and will definitely be requesting her services once i'm due to remortgage!
Buyer
8th Aug 2024 (8 mo. ago)
L Court
I can thoroughly recommend my letting agent Frank Innes. My tenant gave notice and 4 days later a new one was in place. I was kept informed every step of the way and was delighted and impressed with their high degree of professionalism.
Landlord
31st Jul 2024 (8 mo. ago)
J Gordon
I recently had the help from Amelia from
Country wide mortgages based in frank innes burton on Trent. I cannot rate Amelia highly enough, she was always on hand to help and did everything she could to get me the best mortgage. Very professional and super easy to talk to! Highly recommend
26th Jul 2024 (9 mo. ago)
E Parrish
I am leaving this review for Brandon Mellon he has been so helpful throughout the process of finding our perfect home he has regularly kept in touch making this process that little bit easier
15th Jul 2024 (9 mo. ago)
K Coley
Ongoing support and clear explanations. I really felt I was in good, professional and totally competent hands, with a big splash of humanity!
9th Jul 2024 (9 mo. ago)
B Roberts
amelia helped me buy my first house , was so helpful with different houses and everything went straight forward , highly recommend ????
Buyer
8th Jul 2024 (9 mo. ago)
L Higgs
I have recently rented a property through a Frank Innes, I found the staff very kind and helpful, especially Bea and Aston. They work together as a team to make sure that things go smoothly and stress free. I'm very pleased with the efficient and organised way they dealt with everything. Thank you so much.
Kind regards,
Lorna Tuttle.
Tenant
26th Jun 2024 (10 mo. ago)
M Vinall
So here we go…turn away if you are thinking of renting through Frank Innes. All started off ok with an enthusiastic young member of staff obviously interested in commission . My life changed overnight and I needed to secure a rental property asap, I already own my own property. I viewed the apartment and was told I needed to pay £180 deposit that would take it off the market, the £180 would come off the first months rent. Perfect! I booked a second viewing to show my children around and signed the application form in the property and was told he would fill out the rest back at the office. I was then emailed to say they had lost the application form and I needed to go into the office to sign again. I didn’t fortunately! .Fast forward and the property never went through so I called said staff member to ask about my deposit being returned. I was told it was non refundable? So I asked for the manager. I was called back by the manageress Friday 14th June to say the were going to honour the refund this one time, I had paid it on 7th June. I was told it would be authorised that day and would be back in my account in 5 working days (although it left my account the instant I paid on my debit card) To date Friday 21st June not thing has been returned. Ive chased Aston twice not and promised a call back with update but as you can guess no response back! Awful service awful business unless you are buying I suppose then I’m sure the service would be second to none ???????????
Tenant
21st Jun 2024 (10 mo. ago)
Anonymous Homeseller
I found that the manageress Bea and her colleague Aston were extremely helpful during the process of helping me to find a suitable tenant. There is often a lot of work to do on rented property when a tenant leaves. They gave me lots of support, the communication was very good, lots of updates as we went forward. Very pleased with the service I received. Thank you. Lorna Tuttle.
Seller
19th Jun 2024 (10 mo. ago)
M shakles
Aston at Frank Innes Burton has been great throughout the process. He’s always been on hand for my many phone calls and has always responded with a friendly manner. Thank you
6th Jun 2024 (10 mo. ago)
R Sobecki
Great agency. big offer. great agents. Brandon quickly found the house we were looking for. I'm very happy. I recommend
4th Jun 2024 (10 mo. ago)
D D***l
Great help and really friendly, first time tenants and made the experience really easy!
Tenant
31st May 2024 (10 mo. ago)
P Cars
If your buying a house and need a mortgage Amelia from Frank Innes Burton branch is highly recommended she is very professional always on the other side of the phone to take away your worries always very polite and helpful very honest and respectful reassuring
She makes buying process very easy and swiftly goes through the procedure she does not waste any time she keeps you well informed and makes sure you understand each aspect throughout your application to obtain a mortgage
She successfully got me a mortgage I would like to thank Amelia and will always use her services for future
Keep up the good ???? work Amelia
Buyer
29th May 2024 (10 mo. ago)
B Kwass
I recently had to rent a flat in Burton on Trent and a staff of Frank Innes called Aston made it happen. His professional assistance was also warm and he wouldn't leave any of my concerns unsolved. I will always be happy to rent through him again.
Tenant
29th May 2024 (11 mo. ago)
A Farooq
Currently got their services,Aston was the agent,He was such a cooperative and humble guy.
14th May 2024 (11 mo. ago)
Q Butler
We have recently sold a flat through Frank Innes Burton. Alice the branch manager was excellent throughout, keeping us informed, keeping in touch with our solicitor, keeping the buyer moving forward, and being cheerful at all times. Her assistant Brandon was also helpful whenever Alice wasn't around. A very good team.
Seller
14th May 2024 (11 mo. ago)
andy13w
I would highly recommend Frank Innes Burton-on-Trent branch.
Alice & Brandon were fantastic in keeping me up to date on everything that was happening from start to finish.
They were very active In finding plenty of viewings showing all the clients round and followed up on everyone & reporting back to me on everyone's comments making it a stress free transaction selling my property.
Thank you Alice & Brandon.
Seller
12th May 2024 (11 mo. ago)
M Wright
I’ve recently completed the purchase of a house through Frank Innes in Burton. Alice was great. Really helpful throughout the process. Always positive and even helping with the solicitors. I couldn’t recommend them enough.
Buyer
11th May 2024 (11 mo. ago)
L Fox
I can’t rate Frank Innes highly enough, Alice, Amelia and Brandon looked after me during the purchase of my house, from start to finish. They were all super approachable and friendly and I wholeheartedly recommend them.
Buyer
30th Apr 2024 (11 mo. ago)
H Stones
The whole team at the Burton branch have been amazing. From Dayne advising us through the marketing process to Brandon showing us homes and also showing our house and then there's Alice who is so professional yet so friendly I felt like she was a friend and I could ask anything without feeling silly. She has guided the whole process taking any worry off of us. This is the 2nd hone we have sold through Frank innes although the current team may only have been children the last time as it was 18 years ago, and hopefully we will now be in our last home, but I would definitely recommend them to help sell your home.
Seller
30th Apr 2024 (11 mo. ago)
V Davidson
Wouldn’t recommend Frank Innes Burton if they were the last estate agents. Hated their service. Alice was constantly stressing me out day in day out. Glad to see the back of them. I hope they never get customers. Well none of my friends will ever go with them that’s for sure. Good riddance Frank Innes Burton
26th Apr 2024 (1 year ago)
H Keith
Many thanks to Brandon and Alice for their excellent service!
3rd Apr 2024 (1 year ago)
L Sebastian
Excellent service...
2nd Apr 2024 (1 year ago)
M tanya
Great service from Frank Innes (Burton on Trent) throughout the process of looking, viewing to moving in. Friendly and welcoming staff- outstanding! Simon was extremely helpful- excellent service.
Tenant
30th Mar 2024 (1 year ago)
armel
My experience with Frank Innes Burton-on-Trent was excellent. Most especially Madam Amelia, provided excellent support and guidance needed for my application up to completion. Highly recommended
20th Mar 2024 (1 year ago)
H ball
Alice and the team here are absolutely fantastic, would definitely recommend them. They do a first class job. Thanks from Tracey and matt xx
20th Mar 2024 (1 year ago)
C smilte
Really presentable, punctual and on time, follow up was good but we decided they were not the estate agent for us for the reasons below.
- when asked on the phone they won’t tell you how much it is for a normal sale , on viewing it’s actually £2000 + VAT as a minimum for all houses even the low end for a traditional sale.
- they’re very pushy for auction sale, you can tell them on the phone and in person you’re only interested in traditional but they will push you towards auction regardless of your views
- because of the pushing towards auction I found that compared to other estate agents they will under value your home and hope it to push’s you towards a quick sale via their auction path
Advice - listen to your customers don’t push them towards something they’re not interested in and don’t charge £2000 + vat for a £100k house when others charge max 1%, be up front about the charges on the phone, apart from that your comms were spot on, very friendly and if I was going to go via auction I would have chosen you!
Seller
14th Mar 2024 (1 year ago)
P Day
Would highly recommend Frank innes letting. Have dealt with Simon and Amy for years. They are both really professional, thorough and helpful.
Have just let again and again everyone was really helpful, especially Simon and Niamh - thanks.
Landlord
31st Jan 2024 (1 year ago)
C Tiso
Absolutely amazing service from Niamh ! Went above and beyond for us can’t recommend enough
19th Jan 2024 (1 year ago)
B Hambleton
My experience with Frank Innes was seamless. Niamh & Amelia in particular were so professional, transparent and communicated every step of the process clearly, which is something not to be taken for granted from my experience with other estate agents. I cannot recommend them enough!
17th Jan 2024 (1 year ago)
J Page
I have been letting my property through Frank Innes Burton for the past 10 years. The service is excellent - Amy Cook is my contact and her help and attention to detail is fantastic - thank you ????????
Landlord
14th Jan 2024 (1 year ago)
L Thomas
Niamh at frank innes has been amazing. Very quick responses and made our move to our new home very easy. 100% recommend ????
12th Jan 2024 (1 year ago)
M elena
Happy to work with this letting agency! Friendly and profesional staff,great broker agent that will answer any questions that you have,reliable and trustworthy! I definitely recomand them !
12th Jan 2024 (1 year ago)
A Ansong
My experience with Frank Innes Burton-on-Trent was excellent. The Sales Team was just brilliant. Amelia provided excellent support and advice. She attentively provided the guidance I needed for my application. My first contact and viewing were also excellently managed by Brandon and Alice. Excellent customer service!!!!
Buyer
10th Jan 2024 (1 year ago)
R Acres
Thanks Brandon, you worked hard to get this sale completed. Many thanks
Seller
9th Dec 2023 (1 year ago)
E Lee
Alice, Dayne and Brandon have all been first class. Communication has been spot on throughout.
1st Dec 2023 (1 year ago)
J Whysall
My experience with Frank Innes has been brilliant. Amelia, Alice and everyone else there have been amazing with there help. They’ve made the whole process so far much easier and manageable and all work around my working hours amazingly. Amelia has been so helpful the whole time and gone above and beyond to help with everything. Would 100% recommend them to everyone.
22nd Nov 2023 (1 year ago)
J Merry
We had a great experience with Frank Innes and found them to be really helpful and professional during our recent house purchase. Alice was great in answering my many questions and chasing things up when it felt like the solicitors weren't doing anything. Very responsive to messages and following up with updates when they said they would. Would highly recommend.
Buyer
16th Nov 2023 (1 year ago)
C Freeman
Amazing service from start to finish Brandon Dane n Alice have all been amazing and helped me sell my property n sort paper work out as I get overwhelmed… highly recommend
Seller
13th Nov 2023 (1 year ago)
robuk639
Very pleased with the service. I’ve mainly been in contact with Amelia and Alice and both seem very professional and friendly. They are happy to work around my hours and their communication and updates are fantastic. If you use these, you never have to chase for updates and they always make things as clear as possible. Would definitely recommend. Robin Edlin
9th Nov 2023 (1 year ago)
C Grouse
Really helpful and personal service. Have had a very pleasant experience using Frank Innes Burton as my letting agents.
Landlord
8th Nov 2023 (1 year ago)
R Packman
Niamh, has been extremely helpful
From the start, helping through the process of securing my new property and the completion of vetting / references
So a big thankyou
Best regards
Richard
Tenant
7th Nov 2023 (1 year ago)
2 QRC
My experience with Frank Innes was excellent,! Niamh was kindly and helpful . Frank Innes is perfect choice.
6th Nov 2023 (1 year ago)
P Flanagan
Great experience with the Frank innes team from viewing to moving in to the property everything was handled efficiently and the flexibility with times for meetings was great also the communication with Amy Niamh and Simon was very good everything was explained clearly I would highly recommend this company
Tenant
2nd Nov 2023 (1 year ago)
L Vo
I just moved into my new apartment and want to thank Niamh at Frank Innes for all her efforts. The process went smoothly and I’m happy with the results
Tenant
29th Oct 2023 (1 year ago)
Anonymous Tenant
Used this company to rent a flat in the local area and found them to be really helpful everything from initial enquiry to getting the keys was really straightforward communication from staff members was great and flexibility to help with meeting times was good and a nice welcome pack given to us with some goodies in was a nice touch thanks Amy Simon and Niamh
Tenant
28th Oct 2023 (1 year ago)
J Vale
My experience with Frank Innes was amazing! Niamh was exceptional and super helpful all the way through viewing the property first and moving in, the process took around a week and a half. I couldn’t have asked for any better service in what was a big next step in me and my partners lives. I know i may have been a nightmare with all the questions i had but both Niamh and Amy both helped me. Both had made a lot easier thanks to Frank Innes. ????????
Tenant
27th Oct 2023 (1 year ago)
J Ojo
Great guys with professional attitude, I'd recommend them over and over again.
27th Oct 2023 (1 year ago)
P Orton
Very friendly and hassle free service, they went the extra mile which is deeply appreciated.
10th Oct 2023 (1 year ago)
R Feraru
Amelia B had a quick resolution to any issues, highly communicative and supportive. Recommend.
3rd Oct 2023 (1 year ago)
A Rogers
Staff very helpful and knowledgeable, All our queries answered satisfactory. Property handover went extremely well ensuring stress free time. A big thank you to Alice in particular for being very professional with all our dealings with Frank Innes.
25th Aug 2023 (1 year ago)
J Rogers
Me and my wife used Frank Innes when purchasing a property as it stands the team have been great both Brandon and Alison have been very quick to answer any questions and chase up other parties when asked it has made the process a lot easier and less stressful would really recommend
Buyer
25th Aug 2023 (1 year ago)
D kolad
Rented a property through Frank Innes (Burton Branch) and have to say it was such a simple stress free experience. From the first viewing right through to collecting the keys I dealt with Simon who I cannot speak highly enough of. No pressure, simple and effective communication and well organised. Top chap and a pleasure to do business with
Tenant
10th Aug 2023 (1 year ago)
N Storer
Top drawer service from Frank Innes. After our first buyers pulled out at the last minute a new buyer was quickly found and although it was a long drawn out process to get it over the line, the service received was excellent. Communication from Alice was brilliant. Would definitely recommend
Seller
14th Jul 2023 (1 year ago)
S BT
What a pleasant estate agency. Amy has been super efficient, friendly and promptly answered any queries. The team at Burton are a pleasure to deal with. Long may it continue.
13th Jul 2023 (1 year ago)
Z Khan
Absolutely rubbish service. Called several times no answer. Left VM and no call back after a week. Called again and asked to speak to a manager and was told I would get a call back and not heard anything since.
13th Jul 2023 (1 year ago)
A K
Great people
It was a pleasure to be assisted and supported by you
Highly recommend!
9th Jul 2023 (1 year ago)
D Alexandru
Great people !
6th Jul 2023 (1 year ago)
T Oxland
My experience with Frank Innes was very good! Niamh was superb and super helpful all the way through the process of me and my partner moving into our first place. Couldn’t have asked for any better service in what was a big next step in our lives, which was made a lot easier thanks to Frank Innes. ????
Tenant
1st Jul 2023 (1 year ago)
S Rook
Great Agent, Amy was brilliant through my whole tenancy
Tenant
28th Jun 2023 (1 year ago)
B vernon
My first time moving out and Niamh made is so easy and smooth, amazing communication and really helpful. Would definitely recommend :)
Tenant
27th Jun 2023 (1 year ago)
J Read
Recently moved from a letting agent that was far from satisfactory to Frank Innes.Niamh Butler manages my two properties without any of the issues that I previously experienced. She is very professional and a pleasure to do business with.
Landlord
23rd May 2023 (1 year ago)
M Malai
Hello, I want to share my experience of finding a rent... Being in an urgent search for housing, I contacted many agencies where they promised housing to keep me up to date with everything new and to no avail. But once I contacted Frank Innes Sales and Letting, they helped me very quickly and professionally and I want to recommend them with confidence, I am very grateful and pleased that I turned to Frank Innes Sales and Letting. Definitely recommend 5+
Tenant
19th May 2023 (1 year ago)
JCMETA
Very good service!
12th May 2023 (1 year ago)
J Mitchell
Excellent experience form start to finish - very attentive and knowledgeable staff. Niamh was especially helpful and couldn’t do enough to make the process as quick and easy as possible. Highly recommend.
3rd May 2023 (1 year ago)
S nikos
Quick response and fast solutions and services. Very friendly and helpful!
2nd May 2023 (1 year ago)
S Sasha
Absolutaly amazing service from the start to finish rental process.Niamh was so amazing,helpfull,very professional,polite,understanding,was very quick to aswer any quiries,always happy to help.Thank you so much.
Definitely recommend Frank Innes branch *****
Tenant
28th Apr 2023 (2 years ago)
B Green
Couldn’t fault them, very professional and polite, was always kept updated with the whole process, always there at the end of the phone and always reply promptly to emails, would highly recommend their services
21st Apr 2023 (2 years ago)
S Dolman
Niamh was very friendly and helpful throughout the letting process, as she made it as quick and easy as possible. Would recommend these guys to anyone.
Landlord
5th Apr 2023 (2 years ago)
K Peacock
Niamh was very friendly. Handled my application very quick and efficiently. Great service!
1st Apr 2023 (2 years ago)
Ian
5* service provided by Niamh and the lettings team.
4 working days from viewing a property to moving in.
Highly recommend these guys!!
Tenant
29th Mar 2023 (2 years ago)
TomB1221
Great team that are always willing to help while staying professional and understanding
22nd Mar 2023 (2 years ago)
C Dolman
Fantastic Niamh helped us out and was in constant contact with us and took all the stress out of looking for a new home.
20th Mar 2023 (2 years ago)
K Evans
Very helpful and quick service. Nothing was too much trouble. We were assisted by niamh who was so good at making sure everything was sorted for us and went out of her way to help make the process of moving easier. Would recommend frank innes. Thank you
20th Mar 2023 (2 years ago)
S Statham
We had a fantastic experience with Niamh at Frank Innes Burton, we were supported in every step and had quick and efficient replies to every question we had. We had a complicated situation with just moving to being self employed, and Niamh was very helpful, accommodating and met all our needs. Once this tenancy is up we will absolutely be back to this service to buy our next house. We were very impressed with how professional and friendly the team was. Nothing but a 10 star review for Niamh.
Tenant
18th Mar 2023 (2 years ago)
A Smith
Absolutely amazing service and extremely quick. I booked a viewing for a property to rent and we moved in 6 days later. Niamh was so helpful and despite us bombarding her with questions, she was always happy to help. Cannot thank these guys enough.
Tenant
14th Mar 2023 (2 years ago)
T Ricci
I would like to thank the Frank Innes team for all the attention! They were very attentive at all stages of the process, and did their best to find a great apartment that met our expectations.
In addition, they helped us with all the documentation we needed so that the whole process could be completed quickly.
Thank you very much!
Tenant
13th Mar 2023 (2 years ago)
M Sheridan
Extremely helpful service from Niamh, I explained my situation and that this was all new to me - she really helped explain things and what I needed to do, to make it a very easy and pleasant experiance!
Also a very professional handover & viewing from Simon, again all very straight forward and simple.
Would recommend.
31st Jan 2023 (2 years ago)
C Designer
From initial phone enquiry to completion of buying our house and letting it, the Franke Innes Burton team have been fabulous. With special thanks to Amelia in sales who introduced us to the property and kept us thoroughly informed throughout the sale, also to Neive and Simon in Lettings who have both been extremely organised, efficient and friendly organising the tenants, thank you - you have been superb and I won't hesitate to use you again.
Landlord
30th Jan 2023 (2 years ago)
TheSwitchmode
Absolutely amazing experience from start to finish. I was a assisted by the lovely Niamh, who made the whole process easy and pain free regarding admin or any details i required. The speed and efficiency of which she and the other staff showed regarding my application was a breath of fresh air. Which meant that from start to finish the whole process (Initially Viewing to Moving) took around 10 days which i thought was lightening quick.. Head & Shoulders above any agency I've dealt with in the past! Would recommend to anyone..
Tenant
16th Jan 2023 (2 years ago)
A Raiculescu
My experience with Frank Innes was extraordinary. They are professionals and always there when you need them. I highly recommend them.
16th Jan 2023 (2 years ago)
C Uzoamaka
The lettings negotiator(Niamh) was readily available to provide guidance throughout our rental process. Great experience!
Tenant
16th Jan 2023 (2 years ago)
M Pons
We used Frank Innes in Burton-Upon-Trent to rent our house a few years ago, and they have always been very useful and available when we needed them. We even had to contact them to help us sort something out a couple of years after we left the agency; they didn't hesitate to do everything they could to help us. True professionals! Special thanks to Niamh, who's been super responsive and helpful.
Landlord
15th Jan 2023 (2 years ago)
J Grác
Can only recommend them, Niamh and Simon couldn't have done more for us.
13th Jan 2023 (2 years ago)
D Gomes
Excellent costumer service. Always ready to help and very quick to answer any queries.
All the staff were very thoughtful and professional while dealing with us.
Definitely recommend Frank Innes, Burton on Trent branch. 5 stars
13th Jan 2023 (2 years ago)
K LD
From the start to finish on the rental process, the staff were helpful, friendly and had excellent communication.
A special shout out to Amy and Niamh who guided me through both renting and insurance, and enabled me to get a successful tenancy agreement.
I love my new place ???? .
Tenant
13th Jan 2023 (2 years ago)
M MAK
The staff were very polite and helpful , very easy to get hold of and very professional. Would suggest to anyone seek housing
13th Jan 2023 (2 years ago)
A Lawrence
Excellent service from the lettings team
Landlord
11th Jan 2023 (2 years ago)
T Moisii
Very professional a very fast response and quality service
11th Jan 2023 (2 years ago)
M o'hare
Great lettings team, thank you for your help!
Landlord
11th Jan 2023 (2 years ago)
M Jepp
From the first telephone call and until we picked up the keys it felt like they listened to what we said and cared about helping us with what we needed - first class and a big thumbs up!
6th Jan 2023 (2 years ago)
M Amos
Great experience renting a house through Frank Innes! Amy and Niamh were always friendly and great help in making the process as smooth as possible.
Tenant
3rd Nov 2022 (2 years ago)
L spiby
Niamh who works here has provided excellent support and help from first point to end in the process. Couldn’t of asked for a better person to help us with our move. No problem is too much always happy to help.
2nd Nov 2022 (2 years ago)
H Knowles
I couldn't recommend this company enough. Niamh was extremely helpful in finding me a rental and went above and beyond. I will be using them again for sure.
Tenant
27th Oct 2022 (2 years ago)
A Spadaro
Everyone was extremely helpful and encouraging - made moving to Burton such a breeze. Thank you - especially Niamh!
5th Oct 2022 (2 years ago)
G Hopkins
Frank Innes were very professional and swift with helping me find and secure a rental. Needing to move quickly, they got the ball rolling for me and it was a stress free experience. Thank you!
Tenant
1st Sep 2022 (2 years ago)
B Screenprint
brilliant service
1st Sep 2022 (2 years ago)
A Vape
Incredibly helpful, from the first viewing Niamh gave us everything we needed to get sorted quickly. Was great as our previous landlord was selling. If we need to move in the future we'll definitely be using them again.
Tenant
1st Sep 2022 (2 years ago)
J Throw
Letting with the company was straight forward and without hassle. Niamh and the team were supportive through the process.
Landlord
1st Sep 2022 (2 years ago)
M Joinson
Great service, friendly and responsive staff especially Amelia, excellent communication and able to keep me up to date with all the steps along the buying process. Thanks to all xxx
Buyer
19th Aug 2022 (2 years ago)
C Bacciochi
Would highly recommend 5 star service
23rd Jul 2022 (2 years ago)
C Swingler
Excellent Customer Service and help and support at every stage of the process.
Communication was second to none by phone and or email.
Nimh and Amy were extremely supportive enabling us to rent the property we wanted. Speedy process also. Would highly recommend renting from them .
21st Jul 2022 (2 years ago)
M Richardson
Very helpful and was kept informed
12th Jul 2022 (2 years ago)
R Bahian
Excellent experience with Frank Innes, especially with Simon who suggested us our new home, and Amy who seamlessly guided us with everything. Highly recommended!
27th Jun 2022 (2 years ago)
A Green
Sarah and Dawn in particular were so helpful, they did many viewings of the property being sold which was empty, and gave helpful feedback and advice. They always responded promptly to queries and were constructive in progressing the situation. Happy with the service.
18th Jun 2022 (2 years ago)
Y Mayer
Really helpful and lovely team at Frank Innes. We worked with Niamh, who made the process very easy and smooth, she was really supportive and answered any queries very quickly.
9th Jun 2022 (2 years ago)
K Adams
From the very first consultation Simon was professional and patient, giving clear answers to my questions. I had never let out a property before, so was very grateful to Niamh and Amy too , as they steered me through the process with professionalism and warmth. I am especially appreciative of the way Niamh dealt with an awkward neighbour!!! I can highly recommend this agency.
7th Jun 2022 (2 years ago)
D B
Amazing experience, and especially from Niamh. She was super-efficient, extremely friendly, and made the entire process simple. A pleasure to deal with and an absolute credit to the company. Thank you.
27th May 2022 (2 years ago)
SLAPSTA
Didnt turn up to viewing. Found it rather funny on the phone - Then refused to resolve situation **EDIT** I can assure you i am a customer - Not sure how by a username on google you are able to determine wether someone is or not. Seems like a easy reponse to try get yourself off the hook. Awful service with rude staff on the phone who are badly organised.
17th May 2022 (2 years ago)
J King
Niamh was really helpfull from viewing the house to getting the keys. Really smooth letting process from start to finish.
Tenant
14th May 2022 (2 years ago)
P Anderson
Recently letted out my property with Frank Innes. Very professional and quick. Special thanks to Niamh ??????????
Landlord
6th May 2022 (2 years ago)
S Gaunt
Excellent staff especially Niamh, super helpful and polite. 10/10 would recommend. Couldn’t be happier with the process
27th Apr 2022 (3 years ago)
S Manning
I Highly Recommend, Friendly and Helpful Staff. Excellent Service and Communication. FANTASTIC
22nd Apr 2022 (3 years ago)
H Marsh
Perfectly professional and punctual throughout the entire process, and very understanding when complications occur
14th Apr 2022 (3 years ago)
G Harris
Excellent experience with frank innes carnt fault the work they do for people
31st Mar 2022 (3 years ago)
A Kizzle
Woman in lettings is VERY rude and unproffesional and needs removing from her position
Landlord
25th Mar 2022 (3 years ago)
C Morton
Great service from the team in Burton! They helped me to find a property that was exactly what I was looking for. The whole team, especially Niamh, worked really hard and communication was brilliant throughout. 10/10 service
25th Mar 2022 (3 years ago)
R Burgendy
Frank innes is just a joke, lied to me in order to obtain a £250 deposit then once paid said my application had been denied even though they told me the landlord had already accepted, and also my friend had an awful experience as the staff never bothered to even turn up to the meeting, awful service
Tenant
25th Mar 2022 (3 years ago)
U Vials
Rude and useless
25th Mar 2022 (3 years ago)
H Perry
shocking
25th Mar 2022 (3 years ago)
Z Pizzana
It's the best agency in burton thank you for everything niamh butler and Amy Cook
?????????????
22nd Mar 2022 (3 years ago)
J Watts
Highly recommend these we recently rented our new house through them and we cannot fault anything about the service we received very professional, very organised and everything was done within 4 days of us having the viewing. 10/10 all round Thanks all and Thanks Niamh who kept us updated at every step along this short and efficient journey and was extremely helpful and professional throughout ??????????
Tenant
15th Feb 2022 (3 years ago)
B Wood
The staff at the Burton Office are very professional and made the whole procedure of renting so easy. Many thanks to Niamh who I dealt with throughout the process, she is a credit to the team.
Tenant
9th Feb 2022 (3 years ago)
M Hall
Niamh was fantastic and really explained everything well and nothing was too much trouble, on the show around and each visit into store she was friendly, professionally and easy to talk to. I would recommend using this company.
28th Jan 2022 (3 years ago)
K jackson
Excellent communication during the whole process. Would definitely recommend and use again
22nd Jan 2022 (3 years ago)
I Nijjer
Absolutely fantastic start to finish sales time and letting team , very helpful and communication was brilliant all the way , very happy with them , big thank you to the letting team Simon and Niamh
21st Jan 2022 (3 years ago)
G Keith
From the start of our tenancy application to the end, the staff at the Burton Office are very professional and made the whole procedure of renting so straight forward for us. May thanks to Amy who we dealt with when we went into the office to collect the keys.
Tenant
16th Jan 2022 (3 years ago)
A Carr
Would highly recommend these guys. Used them to rent out my property they got it rented out really quick and they were very helpful and friendly staff!
Landlord
6th Jan 2022 (3 years ago)
P Jones
Sarah showed nothing but professionalism & compassion when she visited my home. She was very understanding of my situation, unlike other agents who only seemed interested in getting my house to sell. Although I am yet to market my property I am confident without hesitation that I will be using Frank Innes.
Seller
23rd Dec 2021 (3 years ago)
P Manning
I can't thank 'Sarah Perry' enough for all her help during my first house purchase. Very professional, knowledgeable but most of all a kind and lovely person to make all of this an easy process.
If I ever have the courage to move again I'd definitely want her to help me and cant recommend Sarah highly enough.
Many thanks
Buyer
17th Dec 2021 (3 years ago)
L Coates
Sarah was absolutely incredible at advising us on our first home. We went into this completely clueless and she really was so professional and amazing! Would certainly recommend ????
Buyer
16th Dec 2021 (3 years ago)
B lewis
Recently purchased a house with Frank Innes, Dawn and her colleague Sarah we’re both very helpful and informative with how the process was going.
Buyer
25th Nov 2021 (3 years ago)
P Michalak
Thank you so much for helping us find our place ? Everything was nice and quick, we were informed every step of the way, I do truly recommend Frank Innes ?
8th Oct 2021 (3 years ago)
M O'Donnell
Absolute joke during 7 years of tenancy communication has always been poor when contacting landlord about things need doing to find months later the landlord wasn't even told about it but if it favours them contact is made straight away been told a couple of weeks ago landlord is selling up and told we are top priority for anything that comes up not heard anything since no help or sensible advise at all. The way they have been acting is that of they don't care if me my wife and 2 kids could end up on the streets if we don't find somewhere in time
Tenant
2nd Oct 2021 (3 years ago)
L wilson
We were really impressed with the efficient and friendly service delivered by Frank Innes. Niamh was particularly helpful and thorough. The whole process went smoothly and quickly! Very happy.
2nd Sep 2021 (3 years ago)
B Norris
Brilliant team!! They are very helpful and informative, as a first time tenant the team were very welcoming and made me feel comfortable with asking a million and one questions. Highly recommended to rent with Frank Innes in Burton, they were always there to answer any queries. Thanks Niamh and the team!
Tenant
2nd Sep 2021 (3 years ago)
L Plaza
Absolutely the best agents in Burton! I have used Frank Innes for both Sales and Lettings and would not hesitate to use again. The staff are amazing, helpful and professional. 5 star service every time. Highly Recommend
Seller
24th Aug 2021 (3 years ago)
E Farmer
Best agents in Burton highly recommended dealt with Simon over the years and he’s brilliant and the new girl niamh is fantastic as well!
19th Aug 2021 (3 years ago)
J Briscoe
I used Frank Innes to rent out a property I had just brought. A friend recommended them to me as word of mouth is the best advertisement in my eyes. They made everything so simple. Everything ran so smoothly. They had a tenant in within two weeks. Simon and his team are a great credit to the company, especially Niamh who predominantly organised my tenant find.
Landlord
17th Aug 2021 (3 years ago)
PyschoCurt
Terrible, great at getting us in but once we were in couldn't get in contact with them over phone or email they have left the sign in the front garden and ignored when we asked about removing some of the tenants old rubbish from the garden also we've had issues they don't consider urgent take weeks to resove.
Tenant
11th Jun 2021 (3 years ago)
G Sellers
Last year I on behalf of my aged father let his bungalow via Frank Innes Burton upon Trent, dealing mostly with Mr Simon Parkes. The tenant moved in on 20 March 2020 which coincidentally was the very first day of the first lockdown. Unfortunately my father passed away the following May and by April this year we had to put the property on the market. Initially the Burton office staff were furloughed which created problems communicating, but once the Burton office reopened a couple of months later the support I received was again excellent. Throughout the last turbulent year the service from the Frank Innes staff has been first class and having used a number of agencies in the past, I would strongly recommend Frank Innes for anyone wanting to lease property.
Landlord
2nd Jun 2021 (3 years ago)
C Warren
We’ve just rented our first home through Frank Innes and couldn’t have asked for a better experience! Simon and Amy were both extremely helpful and attentive, would highly recommend!
Tenant
22nd May 2021 (3 years ago)
N Mcdonald
I have a rental property through these guys and always get a great service very quick to respond and advise Amy is just amazing and always so polite even with all my stupid questions
Landlord
21st May 2021 (3 years ago)
J Parsons
We have used Frank Innes for a number of years to let our property. We have received excellent service from Simon Parkes and his team. They have always been very responsive with any queries we had and been most professional. We would most definitely use them again and would highly recommend Frank Innes lettings at Burton. Keep up the good work.
Landlord
13th May 2021 (3 years ago)
S Booth
We have just used Simon and the team at the Burton branch for the eighth time I believe.
The reason is simple - they take what is a somewhat difficult transaction and minimise the stress to the client, making it trouble free.
From the listing, the photo’s of the property and the valuation - Simon achieved tenants in occupation in seven days - you could not ask for more.
We will search the market for properties again soon, but we will not search the market for an agent - it’s Frank Innes, 184, High Street, Burton on Trent.
Landlord
10th May 2021 (3 years ago)
N Orlowicz
From start to finish we want to highlight what an amazing job Sarah has done for us in purchasing our first home. She kept us well informed and kept us updated via calls and email and quick to respond to any queries.
Buyer
7th May 2021 (3 years ago)
J Whetton
Very good communication, kept me informed during the whole process. Very pleased with the professionalism with this company. Well done! Would highly recommend.
7th May 2021 (3 years ago)
L Homer
I recently purchased a property advertised by Frank Innes Burton. From start to finish, the sales team were fantastic, Sarah and Dawn responded quickly to queries and even chased solicitors to speed things along. They made what can be a tedious process much less stressful.
After such good service, I decided to let the property with Frank Innes. Simon and Amy have gone above and beyond to assist me and found a tenant within weeks of advertising the property.
I cannot recommend this company enough.
Seller
6th May 2021 (3 years ago)
R Forrest
After using a few letting agents in Burton to find tenants for my properties, I've settled on Frank Innes for their professional approach, in particular Simon Parkes is a credit to this firm for his understanding and positive attitude
Landlord
3rd May 2021 (3 years ago)
Simon
I have dealt with Simon Parkes at Burton now for some years. Simon is excellent and I would go as far to save that if he moves to another agency then my business would move too. Highly recommend using Frank Innes when renting out your properties.
Landlord
15th Apr 2021 (4 years ago)
M Munclinger
I have been using Frank Innes Burton services for more than 10 years (in fact, I started with John German that later morphed into Frank Innes). I was very happy with their management of my property that included renting as well as maintaining because I have not lived in the UK. The recent sale of my property was rather complicated due to Covid-19 and multiple conveyancing issues and I have been incredibly grateful to Sarah Perry that showed a tremendous determination and helped me to complete the sale from overseas. She has been amazing and I truly believe that her contribution was essential.
Seller
16th Mar 2021 (4 years ago)
C Fletcher
I have used Frank Innes before and they always find me good quality tenants and go the extra mile to provide a good customer service. They make each stage easy to manage from finding tenants, arranging viewings, inventory, legal requirements and advice.
Landlord
3rd Mar 2021 (4 years ago)
M Wells
The Sales team for the Burton branch has been a dream to deal with. Sarah and Dawn have been a phone call away even in their most busy moments, and have made what was a very difficult process a much more positive experience. I would recommend working with this team for anyone wishing to sell their house. Frank Innes in Burton are a very professional and personable organisation, and I just want to say a huge thank you to all of you. I wish you all the best for the future.
Seller
2nd Mar 2021 (4 years ago)
C Baum
Made us feel pushed out of the property and then made us wait 2 months for our money back, with hardly any contact with us to keep us updated with anything.
Tenant
17th Feb 2021 (4 years ago)
A Clarke
I usually deal with Amy Cook. She takes care of the management of my rental property. She is efficient, friendly, knowledgeable and professional.
Landlord
8th Feb 2021 (4 years ago)
C Brown
Great comms, always chasing up loose ends and looking to get the job done in a professional manner. Excellent
5th Feb 2021 (4 years ago)
D LaScala
Friendly and knowledgeable team with quick responses. Amy has been very helpful with answering our questions. We've been a tenant with Frank Innes for two years now, and been very pleased.
Tenant
3rd Feb 2021 (4 years ago)
N Cowdery
Simon, Amy and the team at the Burton branch have been managing my properties for a number of years following s short period of management from a disastrous letting agent.
I have been a landlord for 14 years and I can honestly say I would recommend them without reservation. Friendly, professional, responsive and when a tenant changes, they are efficient and very well organised.
Repairs are quoted quickly and the team have a panel of traders who are very responsive and managed well.
If you are a landlord I can honestly say - don't look any further.
Landlord
15th Jan 2021 (4 years ago)
R Manns
Simon and the lettings team are professional, helpful and efficient. If we ever sell our property we would happily give the sales department a try.
13th Jan 2021 (4 years ago)
H Chapman
Simon has been absolutely fantastic during the letting process of mine and my friends flat. Him and the team have been welcoming, prompt and knowledgeable when I have called up. They have always made time for our questions and let us view the flat before we move in. The process has been quick, easy and stress free and I'm confident any issues we have during our tenancy will be sorted in the same proactive manner. Thank you so much Simon and the team ????????
Tenant
4th Dec 2020 (4 years ago)
Y Smith
Had such a great experience with the letting team, would highly recommend and use again! Thanks so much Simon Amy & Brandon! :)
Landlord
19th Nov 2020 (4 years ago)
M baxter
The Burton on Trent Lettings Department is awful !!
Very unprofessional!! Very disappointed!!
I will definitely NOT use this bunch of idiots. Whoever is in charge should be removed!!
3rd Nov 2020 (4 years ago)
T Walsh
We have had a horrible experience with Frank Innes Burton on Trent.
Especially The Lettings Department lead by Simon Parkes.
This has gone on for a long time.
We have had very little sleep.
DO NOT USE !! PLEASE !!!
9th Sep 2020 (4 years ago)
A Dutch
I’ve just sold a property and can’t recommend Frank Innes and especially Sarah enough. The sale was completed within 10 weeks from initially listing the property. Sarah was superb throughout the process and nothing was ever too much trouble - accompanied viewings and even replying to messages out of hours. I wouldn’t hesitate in recommending Frank Innes and Sarah - Amazing service!
Seller
30th Aug 2020 (4 years ago)
C Hawkridge
So impressed with Frank Innes. Sarah managed me, as a buyer, and the buying process tremendously. Highly recommend.
Buyer
23rd Jul 2020 (4 years ago)
K Skorupa
Very nice and professional tenancy agents and negotiators. Amy in particular is an absolute star, very helpful and caring. Will resolve any of your problems and answer your questions. Shes brilliant and i can 100% reccomend renting a place from this agency.
Tenant
18th Jul 2020 (4 years ago)
J BARBER
Brilliant service from start to end, excellent mortgage advice from them but sarahs knowledge of local markets and advice is second to none, the best estate agents I have used thus far.
10th Jul 2020 (4 years ago)
P Buckler
A WASTE OF TIME..Had a buyer ,, thay said ,, had everything in place Thay said,,,, mortgage ,,. Deposit ready .. Don't think estate agents checked,, , As 8 months on.and she still had not a mortgage in place at all wasted my time and cost me money ..STAFF,, well..caught them out on a few lies ..Would Not Recomend..you get no updates from them,..... AVOID ..... AVOID...
Seller
7th Jul 2020 (4 years ago)
T Houghton
All of the Frank Innes staff at the Burton On Trent branch, notably Sarah Perry, have been extremely professional and efficient regarding the sale of our property. We decided to work with Frank Innes following a recommendation and would recommend others to use them!
Seller
15th Jun 2020 (4 years ago)
T meena
Don't trust this agents, real thieves they are. Talk very nice while taking advance deposit money and when it comes to returning the money they make millions of damage excuses which you have made in the property which isn't the truth. Their inventory agent needs to be jailed who writes all the lies in the inventory report. I would never recommend these guys. Its been two months now and i haven't received my deposit back.
Tenant
18th Feb 2020 (5 years ago)
S Marriott
Absolutely disgusted, I called on Tuesday to arrange to view a property and was given an appointment of 12.15 today (Friday) drove all the way over from Coventry and arrived at the property 5 minutes before the appointment time. Knocked on the door of the house and it was answered by the current tenant who informed me the block viewings had taken place yesterday afternoon and that it had gone. FI never bothered to turn up or even notify me to save me a wasted journey. I am absolutely furious, when I phoned they said I weren't even in the diary.... well Frank Innes you need to listen to your calls as I have proof of the call. You will receive a bill for my wasted fuel.
17th Jan 2020 (5 years ago)
G Sanderson
Professional, attentive and courteous, the manager and her colleagues were excellent and provided a first rate service.
House sale secured within 6 weeks and move completed within 11.
Seller
21st Nov 2019 (5 years ago)
V Liz
Sam was brilliant and incredibly helpful with our first house purchase, we certainly couldn't have navigated the mortgage minefield on our own! Many thanks.
Buyer
30th Oct 2019 (5 years ago)
S Skujeniece
Service is not the best, they can't even fix a problem of changing broken fense in time of FOUR months. Absolutely disappointed
Tenant
12th Oct 2019 (5 years ago)
K Kowalewicz
Sam and entire Frank Innes help me with entire buying house process. Starting from viewing, mortgage and others document. I really recommend for everyone who planning to buy a property.
Buyer
26th Sep 2019 (5 years ago)
P Trzeciak
Sam Newman from Frank Innes helped me get my mortgage as first time buyers. He has big knowledge and experience.Sam was so helpful and support me all the time and any time. He was always help me to read forms from the solicitors and explain me everything. Sam answer all my questions and always be in touch. Would highly recommend the services. I would like to say thank you so much for everything.
Buyer
9th Jul 2019 (5 years ago)
J Perry
Great customer service, would use again. Nothing too much trouble.
9th May 2019 (5 years ago)
D Lovatt
Sam and Sarah @ Frank Innes Burton have both been very helpful and nothing was too much hassle. Sam the mortgage adviser is very knowledgeable and managed to get us a interest rate lower then we previously expected. Would highly recommend to anyone.
Buyer
11th Mar 2019 (6 years ago)
S Lowe
Fantastic service, Rebecca couldn’t have been more helpful. All the staff were friendly, courteous and nothing was too much trouble. Would definitely use them to sell again and recommend to anyone looking for a personal service.
Seller
28th Feb 2019 (6 years ago)
J hodgson
Fantastic company.
Sam who dealt with my remortgade was very professional. I Highly recommend using frank innes and I will be using them myself in the future.
Thanks for all your hard work Sam and all at frank innes
11th Feb 2019 (6 years ago)
C osborne
Sam from Frank Innes helped us get our mortgage as first time buyers. Sam was so helpful and supportive, he was always there to read forms from the solicitors or answer any questions. Sam made this very easy for us considering we had no idea what buying a house would involve. Would highly recommend the services
Buyer
30th Jan 2019 (6 years ago)
V Room
The staff at Frank Innes Burton were most friendly and attentive to my needs dealing with all enquires and requests immediately. They are the most efficient estate agents I have yet come across and I highly recommended there services.
15th Jan 2019 (6 years ago)
E summers
We used Sam from Frank Innes to help us secure our mortgage as first time buyers. During this time Sam was incredibly informative, supportive and helpful with any questions, queries and issues. Would highly recommend the services here.
Buyer
2nd Jan 2019 (6 years ago)
B Sheldon
Sam @ Frank Innes did a wonderful job in assisting us purchase our first house. At every stage of the process Sam was attentive, easy to get hold of and extremely informative. We are ever thankful to Sam for helping us so much.
Buyer
27th Dec 2018 (6 years ago)
Andrew
I've used Sam everytime i purchased a BTL house. He takes care of everything with the banks and solicitors so i do not have to worry and keeps me updated on the situation. I will continue to use them in the future. Andy x
Landlord
21st Dec 2018 (6 years ago)
L Goodyer
Sam the mortgage consultant was great in helping with our remortgage! He saved us lots of money and took years off our repayment term.. have recommended him to friends and family!
21st Dec 2018 (6 years ago)
I Fernandez
I had to leave UK in a rush because my dad was dying in the hospital. I had no time to take all the furniture out, that's true, but the house was clean and tidy before I left it 12 days before I had to.
Nobody called me to say "hey everything is ok, here is your deposit" or " we are taking this much of your deposit because of.." whatever reason.
I email them and nothing came back to me, I called them and someone said that they didn't let that house, "the last time we let that house was two years ago" of course you did to me.
A joke that costed me 500 hundreds pounds, never again with this agency.
Tenant
14th Aug 2018 (6 years ago)
D Lambert
Excellent service from start to finish.
Rebecca was fantastic and ensured we were always kept up to date on the purchase of our property. She also did everything that she could to ensure that the purchase went as quickly and smoothly as possible. A huge thank you and highly recommended.
Buyer
13th Jun 2018 (6 years ago)
G gurk
Unhelpful never rang back with information generally would not recomend to anybody
6th Sep 2017 (7 years ago)
I Harper
Wow...after years of dealing with several unprofessional agents, I finally stumbled across this team, they handled my rental portfolio of properties in a professional manner (especially Lucy), balancing the need to keep me informed throughout the process whilst ensuring the they removed the day to day stress of liaising with tenants. Five stars all the way.
Landlord
20th Apr 2017 (8 years ago)
T Barrett
We had an excellent experience selling our property with Frank Innes. Our sales negotiator Luke was knowledgeable and organised, and the whole team were friendly and helpful through the whole process.
Seller
19th Nov 2016 (8 years ago)
T T
Annoyed with the service. I rang burton office, staff named Katie just decided hang up before even waiting to listen to what i have to say. I rang back immediately but nobody responsed.
10th Nov 2016 (8 years ago)
L R
Luke was fantastic start to finish. The most prepared local estate agent in terms of understanding the local market and helping to set the price for the house. He was always available to talk through any concerns and provided regular feedback on viewings. Could not rate him or the branch highly enough, the whole team were eager to help if I needed to talk to someone!
Seller
20th Sep 2016 (8 years ago)
U Data
Fast efficient service with smashing people to do business with, that about sums it up.
22nd Nov 2014 (10 years ago)
J Barisnikova
Very disappointed with their service (((
31st Oct 2014 (10 years ago)
I appleby
great staff - seems like a good service and very cheap!
12th Nov 2013 (11 years ago)
N Hannah
I let my property out with Frank Innes, and have found it to be an entirely positive experience - I'd happily use them again.
Landlord
14th Jun 2013 (11 years ago)
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