Taylors - Downend

Bristol

Andrews - Downend

Hunters - Downend

Michael Nicholas

M Coleman Estate Agents - Bristol

CJ Hole - Downend

Brunt & Fussell - Bristol

Fantastic, Ashleigh did a great job at pushing my sale through, couldn't have done it without her. Would highly recommend. 

I’ve had a really positive experience letting with Taylors. Helena is always very quick to respond via the phone and emails, which speeds things up and gets things done quickly. Which is a nice change from previous estate agents I have had in the past. Would recommend

Helena and the rest of the team at Taylors were extremely helpful and professional when helping us with our move to our new rental property. They would always get back to us concerning any questions or issues we had which made the move that much smoother. Would highly recommend :)!

I am from Hong Kong and would arrive Bristol end of this month. 2 weeks ago we managed to secure a house to rent through Taylor. Despite the time zone difference, Helena was quick in responding to my email enquires. With my need to have the tenancy agreement earlier for my son's application to state schools in the catchment area, Helena helped to speed up the progress and get things done most expeditiously. She is resilient, professional and courteous, one of the most pleasant agent that I have dealt with.

I would strongly recommend Taylors and Helena to anyone who looks to rent a property.

Had a great experience letting a property here. Lily was fantastic and really helpful throughout the letting process and also in assisting me with some of the post let queries that I needed to check. Would highly recommend!

I called Taylors, Downend from HK regarding a property for rent in Bristol yesterday.  They were quick to answer the phone and I was very lucky to have Helena to help me with my enquiry.  She is very courteous, efficient and professional.  Helena handles my case extremely well and replies to emails almost instantly, something I really appreciate.  She is one of the best agents that I have  come across.

I have no hesitation in recommending Taylors and Helena to anybody who is looking to rent a property in Bristol.

Would 100% recommend using Taylor’s Downend when looking to rent. I dealt with Courtney and Lily who were both lovely, quick to respond and went above and beyond to make the whole experience quick and pain free! Thank you so much!

Very attentive and professional work. I had all the necessary support to rental a house that I really liked!  Thank you so much Lily Haire :)

From my experience so far, I can only praise this agency,  they've been really good for me, especially Lily, who's been super responsive and organised, and managed to prepare paperworks in time as promised despite delays from other agencies, very efficient and caring!

Really disappointing experience. Me and my girlfriend decided to move in together unfortunately we can't afford to buy a house so we decided to rent one. After no luck since January we came across an ad from this agency. It happened that the house ticked most of the boxes so we decided to go ahead with the renting procedure based on photos and videos provided by the agency. We have paid the holding deposit of more than £200 and were hoping the whole process will go smoothly. Unfortunately there was a problem with my references running by a third party company. It happened that I had a CCJ (country court judgement) issued on my name. After finding out about the issue the same dayI have managed to pay outstanding £30 and inform the agent about it. My explanation was not satisfactory for the agency and they have requested a proof of payment which I was expecting to receive by post. 
In the meantime the tenants moved out from the property and we have the offer to see the house for the first time. However we also received an email from the agency pointing out a list of about 8 issues and damages to the property. We were also informed that we won't be able to move in by the already discussed date as some of the issues were health and safety hazard. 
When we finally had a chance to view the property It was clear as the property hasn't been renovated for a really long period of time. The walls were patchy and dirty. Paint all over varnished woodwork. The floors dirty and squeak with every step. Addition to the list of issues was the fact the whole house had only two 1970s electric storage heaters. One in the living room and one in the hallway upstairs. So no heating in both bedrooms, bathroom or kitchen. Also the style of coming off the wall wallpaper in the utility room was suggesting that the house hasn't been refurbished since the 70s. 
After the agent failed to provide us with the date of repairs and potential move in date plus our viewing experience we decided not to go any further with the renting procedure. Disappointed with the extremely low standard of the property and the issues pointed out by the agency we were hoping to get our invested money back. However that same day I received email from the branch manager saying that they will hold our money as:
"You decided not to proceed with the tenancy.
You failed to take all reasonable steps to enter into the tenancy (and we and the landlord have 
taken all reasonable steps to enter into a tenancy agreement with you). 
 You provided false or misleading information regarding your ability to meet the referencing 
criteria outlined in the application to rent."
I am extremely disappointed with the service this agency has provided and the decision about holding the deposit was just out of order especially in such a difficult time for everyone especially a young couple trying to find a dream home.

Great service with Taylor’s!
Our little family moving out of a flat into a house and the process has been brilliant!
Special thanks to Lily for constant support and help along the way and answering all questions as had during the process!
Thanks again!

I would thoroughly recommend Taylor’s to anyone looking to buy/sell. Ashleigh and her team are dedicated, well organised and professional. You always get a quick response to emails, solicitors are regularly chased and you are always kept up to date.

It was very easy to rent a new property through Taylors, and most significantly, through Lily, a Senior Lettings negotiator.  Lily is highly professional, responsive, and very helpful - and made the process very easy, and comfortable.  Thank you all!

We’ve been very impressed by Lily and the team and Taylor’s (Downend). Lily has been helpful, professional and assisted us at every stage of the move, thanks for being instrumental in getting us our new home!

Ashleigh and the team at Taylor’s have been efficient, professional, extremely helpful,  polite, and friendly throughout my house purchase. I have dealt with Ashleigh the most, she  communicated superbly every step of the way and has gone the extra mile. Thank you so much.

After months of trying to find the right place to call home, heading against obstacle after obstacle, the past year has been trying with Estate Agents, however, upon my first try with Taylors, I was immediately met with a stellar service.
The right questions and support were provided right from the get go, and situations were tackled exceptionally well with an abundance of communication.
When it comes to looking to move again, Taylors will be my go to.

A big thank you to Lily for being the star she has been throughout this whole process.

Outstanding! I can't recommend these guys enough! We recently sold our house with Taylors and from start to finish the whole process was seamless thanks to the constant communication from the staff at the branch. A special thanks to Ashleigh who I really feel went above and beyond! She replied to emails instantly and my every phone conversation with her was positive, upbeat and helpful. She consistently made me feel as though nothing was too much trouble.

Taylors wasn't the cheapest quote I got for selling my house but I still chose them as I found them to be very personable. This was an excellent decision as they not only sold my house quickly but I also received an over asking price offer.

Thanks again Ashleigh, Bernadette and Rosa!

Costumer client is absolutely ridiculous I don't understand how you can lie people like this for month... Definitely don't rent again from Taylor's  and be aware People .

Ashleigh and the team have been really helpful, efficient and professional in my purchase of a flat. I feel they have gone the extra mile in ensuring the purchase process was  completed in the fastest time by keeping in contact with all parties. Thank you very much

The team at Taylors were great at letting my property. All staff were very professional and quick to respond. Thank you for your help.

Lily Haire is great - efficient and willing to give as much time as needed in order to help, thank you.

I don't usually leave bad reviews, but after months of trying to find a landlord that accepts pets, calling agencies after agencie, we finally came across this property with Taylors. Everything described beautifully and finally at the end nothing mentioned about "no pets allowed". Full of hope, we call to make sure about the pet part. We have good references, happy to pay more for rent, happy to give an extra deposit. The answer was a rude' NO' to all our questions. Rude, unhelpful and very abrupt answers and attitude. Absolutely disappointing .

Absolute worst letting agents in the Area. Contacted Taylor's regarding multiple safety concerns, to be meet with poor call out times. Lack of communication and no professional conduct. Biggest let down was experiencing anti social behaviour with a horrid neighbor. Filed a complaint, we where told to keep the peace or a tenancy would not be renewed. Eventually I had to bring the police in to the situation as Taylor's offended zero support to their tenants. One star is being generous!

Lily and Rebekah were very helpful and answered all of your questions.  They helped and guided us going through the journey of letting our property.  Within days, the property was let and we are very grateful for the excellent services we received.

Once you are on board and they are letting your property, they are no longer interested.
They make deductions from rent, certainly not agreed. They tax your rent, although we live in Spain & have provided a tax exemption code.still no contract received. They cannot even get our address correct!!!
There appears to be 2 staff in Downend and one sounds like she is10 & the Manager Rebekah ignores your email & Jennifer the " area mgr" has her commission already!!!!
One star rating is too much.
Lack of service is sooo bad I asked Jennifer for email address for CEO, she refuses to give me the details.

Excellent service from the staff at the Downend Office. We have let our property out twice in the last 5 years and both times were matched up with tenants on the first day.

The team at Downend supported me Kindly,  professionally and seamlessly through a tenant change despite lockdown and staff changes because of furlough. Excellent service!

Lily was very helpful and knew a lot about the property. She was able to answer all our questions about it and provided piece of mind in difficult times for us. Great service!

Outstanding service - we had our flat in Bristol on the market with another vendor for over 1 year but when we changed to a Taylor’s they sold it in a couple of weeks! All the staff couldn’t be more helpful and efficient. All done with a smile - best estate agents out there.

We recently sold our property through Taylors in Downend. From our initial meeting with Kevin to viewings and information from Ashleigh and Jane, we have received excellent service! We have been kept up to date throughout the whole process from each viewing to exchanging contracts. We would recommend selling through them to anyone and would like to thank the whole team for making our experience smooth! Gemma and Andy.

My property was sold by Taylors Downend. They were enthusiastic, supportive & helpful in finding the right buyer for my home. Sold very quickly & I was delighted. I got the asking price thanks to Jane's professional handling of sale. All the team were really consistent in their ongoing support.

We recently bought a house through Taylor's.  We found laura who we dealt with on a few occasions very rude and abrupt.  Having dealt with other estate agents in the same downend area we think some  customer service training is much needed.

To summarise, Taylor’s Downend were rude, aggressive and persistent.

We actually found that after not wanting to peruse a property that we had recently viewed with them, a sales agent decided to not listen to my boyfriends kind and calm explanation about changing our mind, but instead instantly called me to try and make me go behind his back and make an offer anyway. Asking me to deceive him! 

We have since found a property and they insisted on asking where this was and quite aggressively pushing another property on us. I don’t feel like we should have to tell them this information and also I felt very confronted over the phone, even after telling her that I was at work and that we are in the process of buying another property so don’t need to hear about any more right now. 

I would not recommend using this estate agents to anyone.

I felt the need to let you know so that other people don’t have such a bad experience when just trying to find their first home.

We recently purchased a house that Taylors were marketing and they were brilliant. They kept us well informed the whole time and helped make sure that things for all parties involved were ticking along nicely. They are both professional and friendly and do their jobs very well. We primarily were dealing with Ashleigh who is fantastic, but it was clear that the office as a whole were kept well informed about what was going on so that anyone could help if necessary. I highly recommend them!

I would have to say that these guys are hands down the best estate agents that I have ever dealt with. Ashleigh and her team were attentive, quick to respond and in many ways went above and beyond even thought we were the typical pushy buyers. I would recommend anyone that I know to use them they were great.

From the start of looking for my first buy to completing on my flat the team were great. They identified some great viewings and were in touch at completely the right times without overwhelming me with information.  The whole team were great, but in particular Ashleigh was fantastic particularly when it came to completing on my flat. She kept me informed throughout which put me at ease as a first time buyer not really knowing the process.  I cant thank the team enough and I will certainly be recommending them to others.

Literally could not have had a worse experience. We were constantly ignored, even in a serious situation and after repeated assurances we'd be called back. Most of the problems we reported were not fixed for months.  We were assigned a point of contact whom I managed to speak to once, after weeks of trying to get in contact. This was not a one-off poor experience, this was a year's worth of disappointment. Very happy not to be with them any more. Would recommend going anywhere but here.

Taylors had responded to my review, implying I never lived in one of their properties, by searching for a “Luke” on their systems. Since my name is clearly Liam and he even said so, it goes to show how competent their staff are ...

To add to their professionalism, after giving my full details to them by email prove that I'm a former tenant of theirs, they have completely ignored it and failed to update their response. Mind boggling.

Highly recommend. Jane, Ashleigh & Bernadette have been fantastic. Originally went on the market to sell with a different estate agent in Emerson Green and changed to Taylor’s. Best decision made. Process was extremely smooth and communication was fantastic!

We received above and beyond help from Heidi, nothing was too much trouble and she resolved any issues with a professional and friendly manner. Along side her colleague Jason who answered all our queries regarding mortgages and made it easier for us first time buyers to understand, With these two on the case it made our experience stress free and enjoyable. Thank you both again for all your help.

We bought a property late last year and Heidi was incredibly kind, professional and could not do enough for us! She made the process so easy! We also used their mortgage advisor who was really good at explaining everything as we were first time buyers and everything was new! Overall would completely recommend this branch!

Yesterday I purchased a property with Taylor’s and  I would definitely recommend dealing with the team at the Downend branch. I primarily dealt with Chloe in sales and she was absolutely amazing. 
She was very professional, helpful and kind throughout the process. It’s not easy viewing properties with a small child but Chloe made my experience a lot easier. I was kept up to date with regular calls regarding the sale and I was told  exactly what was happening at each stage and I couldn’t ask for a better person/team to deal with when buying a house. 

Thank you so much again to everyone at Taylor’s you are all pure diamonds 

(Thank you Joel for doing a great job at negotiating too) 

Many Thanks 

Tracey :)

We recently sold a property via Taylors and dealt primarily with Heidi, although Joel was also extremely helpful.
The team could not have been more helpful and professional. They are quick to answer queries, chase Solicitors or just offer advice. 
We highly recommend them.

This is the third time have dealt with Taylors lettings and each time they have found us excellent and reliable tenants. I believe they do their best and have proved to be infinitely more efficient than previous other letting agents we have dealt with. Contact has been frequent and reliable.

Alex (Alexander Van Eker) from the very get go has been an absolute star in helping us find our home for life. He is extremely patient and was always willing to help. Throughout the house purchase he would always call to make sure everything was ok and keep us updated and would also check to see if we needed anymore help. Couldn’t of wished for a better person and company to deal with. Would highly recommend people buying their future property to ask for Alex. Thank you for all your help!

Great Experience and great help from Chloe couldn't of asked for a better service.

Literally could not have had a worse experience. We were constantly ignored, even in a serious situation and after repeated assurances we'd be called back. Most of the problems we reported were not fixed for months.  We were assigned a point of contact whom I managed to speak to once, after weeks of trying to get in contact. This was not a one-off poor experience, this was a year's worth of disappointment. Very happy not to be with them any more. Would recommend going anywhere but here.

Chloe Smith and her team (Tom) in the  Downend office in Bristol provided a great service. Very professional in helping find new tenants. High recommend their service. Baldev and Nina

Abbie and the Taylors Team have really helped us out, always responded as quickly as possible, offered professional and sound advice. We have bought a really nice house with you, and we both thank you and your team very much. 
John & Beth

Given our Landlord plenty of notice, no dispute when it came to deposit. It's now over 10 days and still have not received our deposit, due to errors from Taylors, which is delaying us further. Awful service.

Abbie in particular was brilliant, very helpful and proactive on our house purchase. Thank you

We looked for a property for 6 months. Abbie from Taylors couldn't have been more accommodating (and patient) with us till we found the right house.
Thoroughly recommended, we will definitely use Taylors again!

Excellent service from Jonathan and Abbie. They have found us our dream house! Extremely professional service. Highly recommend! 



***AVOID** My girlfriend left her house she rented from Taylor's nearly a month ago.
After leaving the house in much better condition she moved into it to, she was promised a full refund of deposit.
Two weeks after she left the property she rang Taylor's to ask for her deposit where they informed her she owed them money from 2 years ago, although she was never informed of this charge.
Now 4 weeks after moving out she still hasn't received her deposit. I feel this service is terrible and very unfair. 
I will never use Taylor's and advise anyone to avoid like the plague!

We have been on the house hunt for over 4 months now and have looked at many houses with several different agents in Downend area. Must say that Taylor's are exceptionally good - very eficient and excellent service! They literally found a dream home for us (Special thanks to Abbie).  Whilst being very professional and knowledgeable about the area, property market and financial issues, Taylor's agents are personable and friendly with their approach. Sadly not many agents are like this nowadays. The only proper agents I would recommend!

The most unprofessional letting agency, time wasters. Would never recommend them!!    

Friendly and professional service - would definitely recommend.

I had my flat on the market for rental in Southville. I would use again in the future.

I have been using this agency for several years, they have always been friendly and efficient, quickly finding replacement tenants when the house was under notice at a difficult time of year. My tenants have been reliable and pleasant and choosing long term lets. Definately the agent to use.

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