I used Taylor's back in the 90's to both sell my home and purchase a new one. At the time, it was effortless and having had that experience, we decided to use them again to sell a house from a member of our family that had passed away.
Initially, everything appeared to be going well and more so, due to the current covid pandemic, we were aware that processes may be delayed.
As time passed, we did however become increasingly frustrated with the lack of communication from both Taylor's and Country wide solicitors who were in fact, acting for both seller (us) and the buyer.
It was only after we pushed for a better service and did at one point suggest that unless we had some sort of completion date due to the length of time it was taking, then we would have been forced to put the house back on the market.
This was due again to lack of communication, questions coming in that had already been answered (sometimes twice) and a dispute over a land registry document which had expired many years ago and was totally irrelevant to the process.
As I have mentioned, we were fully aware that everyone was under pressure in the current climate, however we did feel there were some delay tactics during the process. It wasn't until a family member attended at Taylor's with what I can only describe as an ultimatum, was it then that we started to receive phone calls with updates and eventually the house was sold on the completion date after we basically demanded one.
With regards to Taylor's, Karl Pendry did the best job he could in the circumstances and in fairness, delivered at the end.
In relation to Countrywide Solicitors, Emma and Zoe were extremely helpful and did keep me informed also towards the end.
Would we use Taylor's again? Probably but I think we would need better reassurances at the start of any transaction and more communication during the actual process even if it's a phone call to say, "Nothing new, just updating you". It's better to hear something than nothing at all.
11 days ago